Visitor volunteer roles

Can you commit to volunteering for a minimum of 2 years? 

Do you have 2 to 4 hours spare a month? 

Do you live in Gloucestershire?

Would you like to befriend a child or young person in care and make a long-term friendship with them? 

If yes, then volunteering for Reconstruct may suit you.

An Independent Visitor is an adult volunteer who befriends a young person in care and develops a long-term friendship with them. This often involves helping young people develop new interests, skills and hobbies or going on outings such as to the cinema, bowling or just a walk in the park.

You must be 21+, available for flexible working and able to commit to a minimum of 2 years. As a volunteer, you would spend about 2-4 hours every month with your allocated child.

Each volunteer is carefully matched with a child or young person in care in their local area who shares similar interests.

WHAT DO INDEPENDENT VISITORS DO?

• Visit a child monthly and becomes a trusted adult friend to them.
• Provide a consistent and reliable adult with a view to building a trusting and positive relationship with the child.
• Provide a child with the opportunity to try new activities and spend time with them away from their placement. This in turn can enhance progress and resilience of children, by building self-esteem, strengthening mental health, and opening new social relationships outside of the care system.

WHAT SKILLS AND EXPERIENCE DO YOU NEED?

• Interpersonal Skills – Ability to easily build rapport an identify with children and young people.
• Communication – Excellent communication skills, good report writing skills.
• Committed – Willing to commit to a child for at least one year and preferably two years.
• Role Model – A good role model for a child or young person who may have experienced difficult times during their childhood.
• DBS Check – We will carry out safer recruitment checks and you will be required to have an Enhanced DBS check.

Examples of activities can include:

• Sports
• Play football 
• Cinema
• Bowling
• Go to the library

You will be allocated a budget for each visit for your activity, and payment of your expenses, are paid so you are not out of pocket. These include, travel costs, and parking.

As part of the recruitment process, candidates will be required to attend necessary training for the role. Interviews will be arranged in due course thereafter.

This role will be supporting two lovely gentlemen living in Twickenham who would love a visitor to spend some time with them. They both enjoy exploring their local high street charity shops and going for a drink and a sausage roll in Greggs. When at home, one man enjoys relaxing in front of the telly and the other enjoys listening to his record and cassette collection.

Living in the same home, we’d ideally like one volunteer to visit both gentlemen. For one of the men, their speech might take some patience to understand, and the other prefers to communicate with gestures and pictures, so a friendly and understanding approach is key. It would be up to you whether you do both visits on the same day or on alternate months.

Access to a car would be a great addition but is not essential for this role as the house is very near to both bus and train routes.

We offer a lifelong befriending service for adults with learning disabilities. Matching the skills and interests of passionate visitors with the specific hobbies and interests of the people we visit. Visitors visit six times a year to create a 1-2-1 connection, offer companionship, encourage people to do the things they enjoy and check-in on their wellbeing. In many cases, the visitor is the only person in someone’s life who isn’t paid to be there for them.

Watch a video about this role here

This is an Out and about visit role which means your visits are likely to be longer, very active and the person you visit will often take an active part in planning your outings and activities in the community. Your volunteer manager will be happy to help you with ideas and suggestions for things you can do. Visits will vary in length but tends to be around a couple of hours, sometimes shorter or longer, depending on what you plan to do.

In this role you will spend quality time with the person you visit and could do a range of different activities like:

• Sitting and having a chat
• Checking in on their well- being
• Going out to a local café/pub for a meal/drink
• Take part on community activities like visiting a place of interest, go shopping etc.
• Enjoying a walk
• A craft activity at home

As a Mencap volunteer visitor you will be:

• Friendly and approachable
• Accepting of others who might be different to yourself
• Reliable and patient
• Passionate about supporting people with a with a learning disability.

As a Mencap visitor you will:

• Have the opportunity to help make a difference to the life of the person you visit
• Receive a personalised volunteer induction and training
• Have agreed out of pocket expenses reimbursed
• Meet new people
• Get on-going support, and feel appreciated and valued

**About Mencap ** Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose. We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

 Do you want to make a difference to a child or young person's life? Do you have 2 - 6 hours per month to spare? Are you 18+?

We require volunteers to mentor/befriend a child or young person in care.

Have fun, take a young people on outings and maybe share a hobby, sport or interest.  Offer support and a listening ear and be a positive influence in a young person's life and help build self-esteem and confidence.

We provide training and on going support and pay expenses to a set limit.

Please contact for more details

As a Gardening & Grounds volunteer you will be helping to maintain the flower beds and grounds around the Visitor Centre and our two AirBnB properties on site to a high standard, ensuring that we maintain a diverse habitat for nature and that our visitors and guests enjoy their visits.

This role involves:

• Assisting with the maintenance and development of the gardens and grounds around the visitor centre and car park;
• Seasonal planting, pruning and harvesting of flower beds;
• Weeding areas, where necessary;
• Mowing set areas when required;
• Welcoming and engaging visitors;
• Keeping up to date with the work of WWT and Welney and sharing that with visitors

Looking for valuable work experience to gain relevant skills or want to spend more time outdoors? Or both? Look no further - a volunteering position with us plays a crucial role in saving wetlands for wildlife and people as well as:

• Being part of a volunteering experience in an inspiring environment and getting closer to nature
• Making a real contribution to the conservation work of WWT
• Learning new, transferable skills and being part of an inclusive volunteering experience
• Becoming part of a friendly and dedicated team
• Gaining free entry to all WWT wetland centres throughout the UK on presentation of your WWT name badge, and enjoying a great discount in WWT shops and cafes
• You will be provided with a WWT uniform and receive full induction and training for your role

Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need. 

If you are interested in volunteering for WWT but don't wish to apply online, please email us or give us a call and leave a message with your name and number. 

About You

This role will suit you if:

You have a can-do attitude, are happy to help us in all weathers, and are both a practical person and physically fit. Having enthusiasm and experience in gardening would be helpful, but a willingness to use and develop skills in the hand tools and equipment we provide is more important. You’ll receive clear direction, however, the ability to work under your own initiative and being self-motivated is also needed. Having, or being happy to develop, the confidence to engage our visitors with the work of WWT is also a key part of this role.

Please note, you must be 18 or over to apply for this role.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you'll love volunteering at WWT

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

We look forward to hearing from you! 

About The Role

Welcome Hosts help us create a great first impression. They’re on hand to provide a warm welcome and help visitors make the most of their day. Whether it’s pointing visitors in the right direction or letting them know what’s on today you will be encouraging our visitors to make the most of their visit to Slimbridge centre, and to understand our work to save wetlands for wildlife and people.

At WWT we believe that the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close and let it do the talking. At Slimbridge Wetland Centre visitors can explore unique wetland habitats and the amazing array of birds, mammals and amphibians that inhabit them. Our volunteers help to welcome and inspire visitors, and look after our unique habitats and heritage. Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need. 

If you are interested in volunteering for WWT but don't wish to apply online, please email us, or give us a call and leave us a message with your name and number. 

Just to let you know, some of our roles are very popular. To help our teams and minimise disappointment for people kind enough to want to support us, we might take roles down before the closing date if we get a lot of applications. If you do miss a role, or are looking for something particular, you can sign up to opportunity alerts. 

About You

This role will suit you if you:

• Are confident and pro-active in approaching people
• Excellent verbal communication skills
• Enjoy being part of a friendly team
• Commitment to excellent customer service
• Have an interest in the natural environment
• Are happy using a computer/till
• Like working in a busy visitor environment

We are particularly looking for people that are available to help on Saturdays and Sundays. Please note, this role is not suitable for Under 18's.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you'll love volunteering at WWT

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

Time commitment: You can pick from full-day (9.15am until 4pm) or half-day (9.15am-1pm or 1-4pm) sessions. Or speak to your volunteering manager if different hours would better suit your circumstances. We are currently looking for volunteers on Saturdays or Sundays. A minimum commitment of once a fortnight is preferred. 

For more information on this role, and others, and to apply pleasse visit our webpage.

We look forward to hearing from you! 

About The Role

We believe that the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close. At Martin Mere Wetland Centre, visitors can explore unique wetland habitats and the amazing array of birds, mammals and amphibians that inhabit them. Our volunteers help to welcome and inspire visitors and get to experience looking after our unique habitats and heritage.

It is a great feeling showing a visitor a bird they’ve not seen before or helping them to tell the difference between 2 species they’ve been struggling on for ages.  That spark of enthusiasm can make such a difference!

We are currently looking for volunteers that can help us out as a Guide in the Hide on Mondays, Tuesdays, Wednesdays or Fridays.

Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need. 

If you are interested in volunteering for WWT, but don't wish to apply online, please email us or give us a call and leave a message with your name and number.  

About You

We are looking for passionate volunteers that love birding and love sharing that enthusiasm with others!

The role will include:

• Being welcoming in the discovery hide and bird Observatory helping point out to the visitors what wildlife they can see
• Surveying the marsh harriers and avocets during the breeding season
• Walking around the other hides birding and talking to visitors.
• Updating the sightings board and letting the information desk team know about any exciting sightings.
• Keeping the hides clean by litter picking and sweeping

Please note, you must be over 18 to apply for this role.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you'll love volunteering at WWT

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

For more information on this role, and others, and to apply please visit our webpage. 

We look forward to hearing from you! 

Two Temple Place is a magnificent neo-Tudor gem in central London, built in 1895 for William Waldorf Astor. In 2011 we opened our first annual free exhibition, and since then exhibitions have welcomed 460,000 visitors. We run a growing programme of cultural and community events designed to open our doors more often, to more people. We rely on our friendly and enthusiastic team of more than 180 volunteers to make our free exhibitions possible. We are recruiting volunteers for our 2026 exhibition, The Weight of Being, which will explore the profound ways in which external pressures shape artistic expression, mental health, and resilience, highlighting the power of art as a means of expression, resistance, and survival.

Volunteers provide support in a front of house role by:
•Welcoming and engaging with visitors
•Ensuring the safety of visitors and exhibition objects
•Providing information about the building, the exhibitions, and events
•Looking after the gallery spaces
•Helping us run the exhibition shop (optional)

We look to recruit volunteers who are:
•Friendly & polite
•Helpful & proactive
•Punctual & reliable
•Keen to learn & enthusiastic

We welcome people of all abilities and offer a supportive environment for those with additional needs. We provide all training for the role; no prior volunteering or gallery experience is needed, just enthusiasm and commitment!

Adventure awaits!

We support a gentleman who would love a volunteer to go out with every two months, and he has a range of interests that he would love to share with you!

He can often be found admiring the birds in his garden, with his camera in hand. He is also a big sports fan, supporting Manchester United football, and a range of other sports. He loves to talk about it! He is an active soul, enjoying walks and cycling. Above all, he would love to share some of his diverse interests with a friend. You don't need to share any of these interests, but if you did that would certainly be a bonus!

Whether you go out for lunch, coffee, or just a walk, I guarantee you won't regret it.

As a Front Desk Volunteer, you will be the welcoming face of Historic Croydon Airport, responsible for ensuring visitors have a smooth and enjoyable experience. You will manage visitor check-ins, handle donations, and support merchandising activities. 

Responsibilities: 

Reception Duties: 

1. Visitor Reception: 

• Greet visitors warmly at the front door or Reception desk. 

• Check if visitors have pre-booked and verify booking details. 

• Keep the Reception Desk attended at all times. 

1. Booking Management: 

• Obtain booking sheets from Graeme and update them throughout the day. 

• Set out and supervise the donation box. 

• Maintain a supply of hand sanitisers, leaflets, and other materials. 

• Re-stock leaflet holders in the Main Entrance lobby. 

1. Visitor Handling Procedures: People with a Booking: 

• Check the Lead Name off the booking list and confirm the number of visitors in the group. 

• Request a donation of £8 per adult on entry, payable by cash, credit card, cheque (to Historic Croydon Airport Trust), or QR code. 

• Ensure the donation process is completed. 

• Inform visitors of the location of toilets and answer any questions. 

• Ask visitors to wait in the Waiting Area until their Guide collects them. 

• Manage additional visitors, ensuring tour groups do not exceed 12 people, including the Tour Guide. 

People without a Booking: 

• Politely inform visitors that entry is by pre-booking online. 

• Check the booking list for vacant slots and inform visitors of available times and spaces. 

• Advise visitors to book and return at the specified time, noting they cannot wait inside AH. 

• Allow visitors to wait outside for potential "no-shows" if they wish. 

• Be polite, sympathetic, but firm if turning people away, and provide the date of the next Open Day and booking details. 

• Seek assistance from Graeme or Mike if needed. 

1. Visitor Departure: 

• Thank visitors for coming and say goodbye. 

• Encourage visitors to review their experience on Tripadvisor (Croydon Airport Visitor Centre). 

Merchandising Duties: 

1. Merchandise Stall Management: 

• Set up and take down the HCAT Merchandise stall. 

• Retrieve and replace sale items from/to the cupboards under the model in Reception. 

• Run the merchandise stall, selling items to visitors. 

1. Cash Handling: 

• Manage the float, monetary takings, cashing up, and recording total takings at the end of the day. 

• Ensure cash takings are not left unattended and hand them over to a Trustee at the end of the day. 

1. Stock Monitoring: 

• Monitor stock levels and advise Jeff if stocks are running low. 

Qualifications: 

• Friendly and welcoming demeanor. 

• Strong communication and interpersonal skills. 

• Ability to manage bookings and handle donations accurately. 

• Experience in handling cash and managing merchandise sales. 

• Punctual, reliable, and able to adhere to procedures. 

• Commitment to providing a respectful and inclusive experience for all visitors. 

Training: Volunteers will receive an induction, including a review of booking procedures, handling donations, and merchandise management. Ongoing training sessions and resources will be provided to support the role. 

Benefits: 

• Be the welcoming face of Historic Croydon Airport. 

• Gain experience in visitor management and merchandising. 

• Contribute to the educational and cultural enrichment of the community. 

• Be part of a supportive and passionate team. 

Application Process: If you enjoy engaging with the public and are enthusiastic about history, we would love to hear from you. 

*PLEASE NOTE* We are unable to sponsor work applications and so you must already be based in the UK to apply to this role.

Join the dedicated team at Historic Croydon Airport and contribute to preserving and sharing the rich history of one of the world’s oldest airports. As a volunteer, you will play a crucial role in ensuring that visitors have a memorable and safe experience while exploring this historic site.

With a choice of either the morning (9am-1pm) or afternoon shift (1-5pm), we ask that volunteers work at least 10 hours per month - on the first Sunday of each month and an additional weekend.

Responsibilities:

1. Visitor Engagement:

   • Greet and treat all visitors equally, with respect, and without discrimination.
   • Provide knowledgeable and engaging information about the history of Croydon Airport.
   • Assist with visitor inquiries and enhance their overall experience.

2. Safety and Security:

   • Be vigilant about the safety of visitors both inside and outside Airport House.
   • Inform visitors of potential hazards, such as crossing kerbs or the road outside Airport House and using stairs within the building.
   • Ensure visitors are aware of emergency exits and the evacuation procedure. Tour Guides should mention this at the start of each tour, and other volunteers should do so when appropriate.

3. Operational Support:

   • Arrive on time for Open Days to assist with setting up and closing down activities.
   • Help maintain the cleanliness and orderliness of the site throughout the day.
   • Participate in team meetings and training sessions as required.

Qualifications:

• A keen interest in history and heritage, particularly in aviation and the history of Croydon Airport.
• Excellent communication and interpersonal skills.
• Ability to work as part of a team and independently.
• Commitment to treating all visitors with respect and without discrimination.
• Punctuality and reliability.

Training: All volunteers will undergo an induction process, including a review of the HCAT Induction document covering emergency exits and evacuation procedures.

Benefits:

• Be part of a passionate community dedicated to preserving an important historical site.
• Gain experience in heritage and museum operations.
• Meet and engage with people from diverse backgrounds.
• Contribute to the educational and cultural enrichment of visitors.

Application Process: If you are enthusiastic about history and enjoy engaging with the public, we would love to hear from you.

Our wetland centres shape unforgettable experiences for our visitors to engage with wetland wildlife and learn more about the amazing work  WWT does to conserve wetlands and species around the world.

A good cup of tea and a relaxing snack looking over our beautiful wetlands are an important part of that experience. Plus, all the profit from our cafes and shops goes back into funding WWT projects. 

We're looking for friendly, welcoming people to help in our café and make that experience a great one.

In this role, you will be:

• Serving our visitors light meals, snacks and drinks

• Helping keeping our café tables clear, clean and free for use

• Engaging with our visitors, directing them to our seasonal highlights and daily talks, helping them to make the most of their visit

• Supporting behind-the-scenes with tasks such as washing up and sorting deliveries - keeping us on track

• Helping with food displays- helping visitors to make those tricky choices!

Our café has an amazing view of the reserve and you'll be able to watch the seasons change whilst helping visitors to have an enjoyable day.

Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need.

We look forward to hearing from you! 

About The Role

Volunteers are integral to the running of our Welney reserve and visitor centre and without their help we wouldn’t be able to welcome our visitors to this amazing 1300 acre wetland of international importance. Our volunteer team are friendly and committed, and say they benefit by gaining new experiences, meeting new people and sharing the story of our work.

At WWT Welney Wetland Centre we want to ensure that our visitors receive a warm, friendly welcome to ensure they have a memorable visit to our Visitor Centre and Reserve. In this role, you will be helping to bring people of all ages and backgrounds closer to wetland wildlife, by providing assistance for visitors to explore the reserve and learn about WWT’s pioneering wetland conservation work, to save wetlands for wildlife and people. In this role you will support the delivery of a range of interactive visitor engagement activities, including guided walks, and other seasonal activities, drawing people in by telling engaging stories about our work and inspiring people to support us as members of the WWT.

On a day-to-day basis, you’ll be answering visitor questions, helping them to navigate the reserve, and identifying basic wildlife. You'll get regular briefings to keep you up to date with what's going on at the centre, and we can offer coaching to help you feel more confident talking to our visitors and leading guided activities.

Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need. 

If you are interested in volunteering for WWT but don't wish to apply online, please email us or leave us a message. 

About You

This role will suit you if you have a positive, friendly, can-do attitude and are committed to delivering excellent customer service. Welney has a close-working team, however, the ability to work under your own initiative and being self-motivated during quieter times is also needed. You’ll have a real interest in and enthusiasm for WWT’s work, nature and the outdoors and can share this with others. Having, or being happy to develop, the confidence to engage our visitors simply and effectively around their needs is also a key part of this role, being a good communicator in English (other languages are also useful!).

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you'll love volunteering at WWT

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

Practicalities

Where will you be based? Welney Wetland Centre

Who will you volunteer with? Visitor Engagement Team, Events & Marketing Officer

Time commitment?  We are looking for volunteers who can ideally commit to one day a week on a regular basis. Shifts are from 9.15am to 3pm, with suitable breaks. However, we will mutually agree the hours that you can contribute.

We want your volunteering to be a positive and fun experience. You’ll get a warm welcome, including information on training, equipment and other information you need. This will include risk assessments based on your role and any particular support you need. Volunteers receive access to our sites, and discounts in our shops and cafes. Some roles include a uniform or require the use of equipment or protective clothing. If you are based at a particular site or office location, you’ll need to be able to get yourself there and back. Information on locations can be found on our website. We will keep you up to date with what’s happening across WWT and the difference you will be helping to make happen.

We look forward to hearing from you! 

We support a lovely gentleman living in Wokingham who would like a volunteer to visit him for a relaxed check in. He enjoys watching the telly, looking at pictures, eating chocolate (of course!) and perhaps colouring or painting from time to time. He is deaf and non-verbal, so a calm, friendly and kind approach is key. If you’re someone who values quiet connection and meaningful moments, we’d love to hear from you.

We offer a lifelong befriending service for adults with learning disabilities. Matching the skills and interests of passionate visitors with the specific hobbies and interests of the people we visit. Visitors visit six times a year and, in many cases, the visitor is the only person in someone’s life who isn’t paid to be there for them.

This is a Check in visit role, meaning that your visits are likely to be short - on average 30 minutes or less. Some of the people we visit may be unable to communicate with words. Sometimes the person might choose not to meet with their visitor. Your visit is however very important, and these are some of the things you could be doing on a visit: • Checking in on their well-being and speak to support staff to get an update on how the person is doing • You might be able to bring a treat that the person enjoys, like chocolates or fruit. • Some people we support enjoy sensory experiences so items that will stimulate their senses can also help you create a sense of connection with the person you visit. Your volunteer manager will be happy to help you with ideas and suggestions.

As a Mencap volunteer visitor you will be:

• Friendly and approachable
• Accepting of others who might be different to yourself
• Reliable and patient
• Passionate about supporting people with a with a learning disability.

As a Mencap visitor you will:

• Have the opportunity to help make a difference to the life of the person you visit
• Receive a personalised volunteer induction and training
• Have agreed out of pocket expenses reimbursed
• Meet new people
• Get on-going support, and feel appreciated and valued

About Mencap Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose. We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.

If you have questions about volunteering with Mencap, please don’t hesitate to get in touch.

Volunteer Receptionist Crawley, Haywards Heath, Horsham, Burgess Hill, East Grinstead, Shoreham

A bit about the role

Supporting the Advice Supervisor, giving a warm and friendly greet to visitors to our services, identify what help is needed, direct people to information and self-help resources, book appointments and take enquiries.

What happens at Citizens Advice West Sussex

Our ambition is to reduce health and social inequalities by empowering people through information, advice and advocacy. We help people with all sorts of problems, from employment rights to food vouchers.
We listen and take people through their options so they make informed choices and support them to get the help they need. We advocate for residents, giving them a voice to bring changes to policy, so no one has to face their problems alone.

What will I do

 Welcome clients and other visitors to our services  Identify what help is needed and if there are emergencies  Directing leaflets, self- help materials and support clients to use our website pages  Setting up new clients on our database and record client information, book client appointments  Help the Supervisor with office tasks What skills do I need  Be friendly and approachable  Be open-minded and non-judgemental  Be confident to work independently  Have good IT skills ( Microsoft, database )

Where will I be

We have a number of vacancies on different days at our locations across Crawley, Haywards Heath, East Grinstead, Horsham, Shoreham and Worthing.

As well as at out growing community outreaches in each of those Districts and Boroughs.

If you are interested in this role, please apply and we can talk with you.

What Training will be given?

Full and ongoing training is provided by our Training team and first class training portals. We will work with you to identify what your needs are.
Training can include customer service skills and how to use our database.

Valuing Inclusion

We pride ourselves on having a diverse workforce with volunteers from a range of backgrounds and encourage. We welcome volunteers from all backgrounds, including Black Asian Minority Ethnic (BAME) volunteers, disabled volunteers, volunteers with physical and mental health conditions, Lesbian, Gay and Bisexual, Trans and Non-binary volunteers, to join our service.

Other Information

We need reception help across a number of our offices, we are also building our community volunteer led teams at locations such as Libraries and Community Centres.

Reasonable travel expenses are paid.