SANEline Support Officer

Are you compassionate, warm and friendly with the skills to make a difference to people affected by mental illness? We would love to hear from you.

This is an exciting opportunity within our growing service for a Support Officer to deliver emotional support through calls, emails and other means (e.g. via text, online, support forum) to people affected by mental illness and to work alongside and mentor our skilled volunteers.

 Position: SANEline Support Officer

Location: London, Office based (and in the short-term home based to comply with social distancing)

Salary: £23k to £25k per annum

Hours: 37.5 per week including frequent evening and weekend work to cover a 365 day service open until 10.30pm daily

Duration: Initial one-year contract, subject to six months’ probationary period

Benefits: Employer contribution pension scheme, 31 days’ holiday including bank holidays. Office is in easy walking distance of tube and overland stations.

 Closing Date: Tuesday, 1st June 2021 at 9 a.m.

 How to Apply: Complete the attached application form

 Support Officer responsibilities include:

• Delivering support through calls, emails and texts to anyone affected by mental illness
• Creating a safe and supportive team environment with volunteers
• Debriefing volunteers on their work with callers
• Working as part of a team to build understanding and use your knowledge and experience to ensure our callers are effectively supported

About You

As a Support Officer, you will have experience of:

• Working to support people with a range of mental health related needs
• Working in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service
• Providing high-quality written and verbal support to people asking for help

You will:

• Be a compassionate, empathetic person who has a friendly and warm nature
• Be able to work with distressing and challenging content, support callers with complex needs and ensure self-care
• Have good general knowledge of the mental health system, access, treatment and common relevant legislation and awareness of available support structures for people with mental illnesses and carers

About the Organisation

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness.

We aim to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through our helpline, email and text support and Online Forum; and promote and host research into causes, treatments and therapies.

Other roles you may have experience of could include Complex Needs, Mental Health, Mental Health Support, Mental Health Support Worker, Mental Health Service, Recovery, Social Services, Housing and Health, Social Care, Care and Support, Outreach, Crisis, Refuge, Services Manager, Helpline, Emergency Helpline, Advice, Adviser, Psychiatric Nurse, Family Support, Carers’ Services 

BAME Carers Breaks Development Officer

Hours: 18.5 hours per week

Salary: £24,741 FTE for 37 hours per week (£12,370 pro-rata)

We are looking for a development officer to work with BAME communities to co-produce carers breaks that meet their needs.  You will be responsible for developing creative solutions to the barriers that stop carers from these communities accessing high quality breaks from their caring role.  You need to have a strong understanding of caring in BAME communities as well as experience of working with people to codesign and deliver services.  

An ability to influence and encourage services and individuals to embrace difference and make positive changes is essential.  

A good standard of IT Skills is required, including use of databases, MS office and the internet. 

You will be required to travel across Hertfordshire, so you will need the ability to travel independently, have access to a car and have a valid driving license.

Closes: Thursday 10th June 2021 at 09.00

Interviews: Week commencing 21st June 2021

We are looking for an experienced Chief Information Officer to cover Early Moments leave (parental leave) at the UK Committee for UNICEF (UNICEF UK).

You will join us at a crucial time. As Chief Information Officer, you will oversee the continuation of a substantial transformation journey across key areas of Information and Technology, ensuring it is aligned and integrated with the wider organisation change agenda and achieves time, quality and cost objectives - all to achieve even greater impact for children.

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

Over the 8 month engagement, you will play a hands on role in the delivery of the Data & Analytics Roadmap, the Finance Business Transformation project, planning of the next phase of UNICEF UK's digital journey and overseeing the delivery of an established information governance agenda. As a member of our extended leadership team, you will contribute to operational and strategic delivery across the organisation, and lead the Information Team, which comprises Data, Digital, CRM, internal IT and projects subteams.

The ideal candidate will have experience of leading a broad digital, data and technology brief within a complex organisational setting, experience of motivating teams to deliver at pace, experience of working within organisations that provide products and services to the general public and in improving the use of data to support income growth.

Closing date: 5pm, Thursday 27 May 2021

Interview date: Thursday, 10 June 2021 via video conferencing

We are normally based on the Queen Elizabeth Olympic Park in Stratford, East London but while our office is closed, this role will work from home or from wherever makes you happy. We are expecting to move to a hybrid approach (part home/part office based) when our office reopens.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities, because we would like to increase the representation of these groups at this level. We want to do this because we know greater diversity will lead to even greater results for children.Unicef UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

SANE is looking for an entrepreneurial Senior Trusts & Foundations Officer with at least 3 years’ experience of researching, developing and producing high quality successful proposals and reports for Charitable Trusts, Foundations and statutory funders. 

This role is part of a professional team that manages the full spectrum of fundraising, marketing, website and social media activities. The successful candidate will join a team of six which generates on average £1m per year.

The successful candidate will:

• be creative, ambitious for self and charity with a focus on raising funds and building upon the current portfolio of funders in this area
• be self-motivated, flexible, diplomatic, assertive, with good relationship management skills
• have the ability to work well within a team and independently, undertaking his/her own administrative tasks as required
• have excellent written, verbal and presentation skills with an eye for detail
• a passion for mental health

Job Description

Overall purpose of the job:

This role encompasses writing and first-class relationship management skills for Trusts, Foundations and other funding bodies i.e. Lottery, statutory.

To develop and manage a growing portfolio of small, medium and large sized Charitable Trusts and Foundations, establishing and building relationships through email, telephone, written proposals, progress reports and meetings. To identify, research and cultivate new Charitable Trusts and grant givers using a variety of prospect research resources.  The Director of FR & M will work in conjunction with the post holder on all the major trusts.

To build strong internal relationships, across the departments and Senior Management Team, to enable the effective delivery of SANE’s operational plans. To use DonorFlex to maintain accurate, up to date trust data and inform the rolling programme.

Specific Responsibilities:

• Maintain and build on the current trusts rolling programme with an annual target of £250,000
• Research and apply to new Trusts, Foundations and funding bodies (all levels) with multi annual asks where appropriate
• Work with colleagues across the organisation to develop accurate and inspiring proposals
• Communicate SANE’s work appropriately to key prospects, ranging from short case-studies to in-depth project descriptions including complex financial data, written or presented verbal, whether it be for solicitation, thanking, recognition or providing regular feedback to donors
• Contribute first class stewardship of trust donors; maximising opportunities for project visits and for personal involvement; ensure written reports, proposals and thank you letters are compelling and accurate. All data is stored on the CRM system DonorFlex
• To work alongside the Senior Business Development Officer and FR & M Officer to share knowledge and create the best possible opportunities for the charity

• Any other duties as directed by and agreed with the Director of FR & M

General Responsibilities

• Be an ambassador, supporting the delivery of SANE’s vision and ensuring the charity’s profile and reputation are enhanced
• Ensure that you work actively with other colleagues and wider organisational goals
• Be open to innovation and improvement always scanning for new opportunities
• Keep up to date with developments in fundraising and sector trends

Future Men has an exciting opportunity for an experienced leader to become the Chief Operating Officer of our award-winning charity.

Future Men specialises in providing emotional and practical support for boys and young men. Through our practice-led services, we work with boys and men from childhood to 25 to help them become healthy, dynamic, future men. From structured school programmes and youth hubs, to individual one-to-one sessions and outreach work, we provide the vital support and advocacy that changes boys and young men’s lives for the better. We focus our work with boys and men who face structural discrimination and disadvantage, including of race, income, and community.

Our interventions focus on the transitional times in life such as starting school, getting a job or becoming a parent; these are the times when men and boys are most likely to encounter challenges and therefore most likely to engage or seek help. Our aim is to significantly reduce the number of boys and men, particularly from socially excluded or disadvantaged backgrounds, who are unable to achieve their full potential to become productive and active members of society.

The most useful gift we can give to young men individually and collectively is the gift of hope and self-belief that comes with finding the tools to foster resilience and navigate their own future. We work to enable boys and men to thrive rather than simply survive. This builds social and community capital and affects issues of poverty, violence, lack of education and aspiration for all.

Chief Operating Officer role

As the Chief Operating Officer, you will strategically lead on the finance, HR and operational activities of Future Men to ensure that strategic and business objectives are delivered and the organisation is protected.

You will report to the Chief Executive and support the Board of Trustees.  You will join the Senior Leadership Team, comprising the CEO and three Head of Programme, and you will line manage the HR and Office Manager and a newly created Finance Manager role.

The position will suit a strategic and innovative thinker with experience in growing and developing organisations. Above all, you will be a team player who can help take the organisation to its next level.

Working in a small organisation you will need to be hands on and flexible in your approach in supporting the small team to meet and deliver to objectives.

What we can offer you

• Pension Scheme
• Cycle to Work Scheme
• 24 days annual leave pro-rata

How to apply

For the full application pack please see the Future Men website.

• Review the Job Description and Person Specification
• Download and complete the Future Men job application form
• Download and complete the Equal Opportunities form
• Return the forms by 11pm, 30th May 2021

• Interviews:  During week commencing 7th June 2021

Thank you for your interest. We will only contact you if you have been shortlisted.

Future Men is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.  In order to meet this responsibility, we follow a rigorous selection process.  All employees within our organisation are required to undergo an enhanced DBS check.

Future Men is an equal opportunity and a Living Wage employer.

We are seeking a Volunteer Coordinator to be responsible for co-ordinating all of the volunteering opportunities within our Rehoming Centre's operations.

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 9,000 dogs; we never put a healthy dog down.

Our rehoming centres house thousands of dogs each year until they are able to find a loving new home and the success of our centres wouldn’t be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service.

In this role you will recruit, select and induct new volunteers, providing support throughout their volunteer journey with us. As part of the wider Dogs Trust volunteering strategy, you will play a key role in ensuring best practice is followed, achieving high volunteer standards. A strong relationship manager, you’ll build relationships with staff across the centre, the Volunteering Development team and the wider organisation to deliver an excellent volunteer experience. Where volunteers are shared across services, you will liaise with the Supporter Relations Officer, over occasional volunteer support for fundraising activities, the Home from Home Coordinator in support of our home fostering service and, where appropriate, with the local Dogs Trust Charity Shop Managers over any volunteers shared between the shops and the rehoming centre.

The successful candidate will have a good understanding of customer care and the role of volunteers in an organisation, including their integration, management and motivation. You'll have excellent communication skills, both written and verbal, and strong leadership skills with ability to engage and work effectively with large groups of people with varying backgrounds and skill levels. You will also have a positive attitude, methodical approach to work with the ability to work under your own initiative. But above all a passion and commitment to work and the goals of Dogs Trust.

A full, manual, UK driving licence is also required.

To apply for this position, please send your CV and cover letter explaining your interest in and suitability for the role by clicking the APPLY NOW button.

Streetwise Opera is recruiting an enthusiastic Development Officer with inspiring and engaging communication skills, and experience in individual giving, community or events fundraising roles. The ideal candidate will be able to develop strong relationships with individual supporters and be committed to providing an excellent supporter experience.

We are looking for someone who is keen to use and develop their skills and experience in a small team. This new role will work on a range of individual fundraising for the delivery of our work, with a focus on coordinating and growing our Friends programme, delivering fundraising and stewardship events, and assisting with our major gifts programme.

You will be joining an award-winning performing arts charity that, since 2002, has inspired and empowered people affected by homelessness through singing and creativity. We are an Arts Council National Portfolio Organisation (2018-22), we were recognised as one of the Big Issue’s Top 100 Changemakers 2020, and we’ve been described by The New York Times as “combining social purpose with serious artistic endeavour”.

Homelessness is a complex issue that requires a range of joined-up approaches to solve. Frontline services are vital, however people need more than a bed and a roof to recover from homelessness; they need to feel that they are seen and heard, and they need to know that they have a legitimate place in society. That’s why we work closely with partners in the homeless sector to enable Streetwise Opera participants to build confidence and skills and become part of a supportive and creative community.

As an employer, Streetwise Opera offers a range of benefits including professional development and training opportunities, time off for volunteering, and season ticket loans. You will be joining a friendly, committed and supportive staff team and have the opportunity to make a real difference to our ambitious and life-changing work.

We seek applications from all ages and backgrounds, particularly those who are underrepresented in the arts and homelessness sectors.

We especially welcome applications from people who have been affected by homelessness. Those who can demonstrate that they meet the essential criteria in the person specification will be guaranteed a first round interview. Please ensure that you communicate this clearly in your application.

We have an exciting opportunity for a Volunteer Journey Executive (Collaboration) to join our team in Gilwell Park, London. You will join us on a full-time, fixed term basis of 2 years, and in return, we will offer you a competitive salary of £35,354 per annum (inclusive of Outer London Weighting.

The Scouts are embarking on transforming their Volunteer Journey to make volunteering with us even more attractive, accessible, flexible, and enjoyable. For our 160,000 volunteers, a crucial part of their volunteer experience is the training we offer to ensure they feel confident and are equipped to undertake their role.

We want to develop a learning culture where training is simple but effective and delivers the skills and knowledge that our volunteers need when they need it, whether they work directly with our young people delivering skills for life or carry out a supporter, manager or governance role. There is a wide range of learning needs to be met and we want to enable our volunteers to manage their own learning journey and access their training in a modern and flexible way that enables them to fit it into their lives alongside their volunteering and other commitments.

The Volunteer Journey Executive (Collaboration) Role:

As our Volunteer Journey Executive (Collaboration you will focus primarily on the recruitment and joining part of the volunteer journey, as part of a collaboration project with Girlguiding and funded by Pears Foundation.

What will you be doing in the Volunteer Journey Executive (Collaboration) role?

- Working as part of the Pears Volunteer Recruitment and Joining Product Team, lead and develop the processes, systems, resources, and training materials to support work on this part of the volunteer journey
- Organise and support user engagement including information collection, design co-creation and testing and piloting with our volunteer network, community of interest and new potential volunteers
- Working closely with the wider Volunteer Journey team to ensure that the journey is joined up, feeding into other relevant aspects of the journey and communicating learning and dependencies
- Liaise with staff teams, across the organisations in particular Communications, Digital Transformation and Safeguarding to support and deliver the project
- Work closely with staff and volunteer colleagues to manage the transition of new products/processes/systems as they become live and support their role out
- Act autonomously to deliver on stretching objectives related to The Volunteer Journey design and development and maintain a complete understanding of the organisation’s strategy and theory of change
- Work with partners from the voluntary sector and use best practise to influence the process design for the volunteer journey.

What we are looking for in our Volunteer Journey Executive (Collaboration):

- Experience of developing volunteering processes and support resources for volunteers or for a similar organisation. In particular: design of volunteer roles or offers, attraction, induction, and training/support resources/solutions for volunteers and volunteer managers ensuring user needs are at the heart of the design
- Knowledge and understanding of current volunteering trends, challenges and solutions
- Experience of supporting the design and delivery of activities related to the Volunteer Journey, demonstrating innovative thinking and the creation of new solutions
- Experience of process development and measurement including undertaking user research and using data and insights to inform decision making
- Experience of working with volunteers or a volunteering organisation
- Experience of leading and delivering complex change projects with multiple stakeholders
- Experience of matrix management and collaborating across teams and organiations
- Experience of volunteering development with the ability to co-create simple but effective processes and resources to support the recruitment and joining of volunteers. A collaborator who can work across organisations with both staff and volunteer teams to achieve goals and get things done effectively
- Ability to co-create and implement effective plans and develop practical solutions to achieve agreed objectives and to help make clear, informed and timely decisions
- Good communication and interpersonal skills to enable successful influencing, listening and negotiating with others, ideally in a volunteering organisation environment
- Good planning and organisational skills with the ability to manage and deliver a diverse workload , whilst ensuring effective prioritisation and balancing of the needs of a range of stakeholders

What we can offer you as our Volunteer Journey Executive (Collaboration):

- 25 days holiday and going up to 28 days after 2 years’ service and 32 days after 5 years’ service
- Additional holidays between Christmas & New Year
- Life Assurance
- Simply Health Scheme
- Generous Pension Scheme
- Free car parking
- Gilwell park minibus service

Closing date: Tuesday 18th May 2021, 23:00

Interviews to be held: Tuesday 25th May 2021

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

The Scouts is an equal opportunity employer and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies

We have an exciting opportunity for a Volunteer Journey Executive to join our team in Gilwell Park, London. You will join us on a full-time, fixed term basis of 2 years, and in return, we will offer you a competitive salary of £35,354 per annum (inclusive of Outer London Weighting.

The Scouts are embarking on transforming their Volunteer Journey to make volunteering with us even more attractive, accessible, flexible, and enjoyable. For our 160,000 volunteers, a crucial part of their volunteer experience is the training we offer to ensure they feel confident and are equipped to undertake their role.

We want to develop a learning culture where training is simple but effective and delivers the skills and knowledge that our volunteers need when they need it, whether they work directly with our young people delivering skills for life or carry out a supporter, manager or governance role. There is a wide range of learning needs to be met and we want to enable our volunteers to manage their own learning journey and access their training in a modern and flexible way that enables them to fit it into their lives alongside their volunteering and other commitments.

The Volunteer Journey Executive Role:

As our Volunteer Journey Executive you will assist the Volunteering Transformation Manager in partnership with volunteer and staff colleagues to design and develop processes and support resources to transform the journey. This will help us recruit more volunteers and provide a quality and positive volunteer experience to enable us to provide even more young people with skills for life.

What will you be doing in the Volunteer Journey Executive role?

- Working with the staff and volunteer teams, lead and develop the processes, resources, and training materials to support the delivery of the People programme of work
- In partnership with the project teams, lead on the creation and delivery of new processes, systems and resources to achieve the programme deliverables to attract, recruit, train and retain volunteers
- Organise and support user engagement including information collection, design co-creation and testing and piloting methods with our volunteer network,  community of interest potential volunteers
- Liaise with staff teams, across the organisation in particular Communications, Digital Transformation and Safeguarding to support and deliver the work streams effectively to local Scouting and in coordination with other transformation projects
- Work closely with staff and volunteer colleagues to manage the transition of any new products/processes/systems as they become live, and support their role out
- Working closely with the wider Volunteer Journey team to ensure that the journey is joined up, feeding into other relevant aspects of the journey and communicating learning and dependencies
- Act autonomously to deliver on stretching objectives related to the volunteer journey design and development, and maintain a complete understanding of the organisation’s strategy and theory of change

What we are looking for in our Volunteer Journey Executive:

- Experience of developing volunteering processes and support resources for volunteers or for a similar organisation. In particular: design of volunteer roles or offers, attraction, induction, and training/support resources/solutions for volunteers and volunteer managers
- Knowledge and understanding of current volunteering trends, challenges and solutions
- Experience of supporting the design and delivery of activities related to the Volunteer Journey, demonstrating innovative thinking and the creation of new solutions
- Experience of process development and measurement including undertaking user research
- Understanding of learning and development programmes for volunteers
- Experience of working with volunteers or a volunteering organisation
- Experience of leading and delivering complex projects with multiple stakeholders
- Experience of volunteering development with the ability to co-create simple but effective processes and resources to attract, train and retain adult volunteers. A collaborator who can work across an organisation with both staff and volunteer teams to achieve goals and get things done effectively
- Ability to co-create and implement effective plans and develop practical solutions to achieve agreed objectives and to help make clear, informed and timely decisions
- Good communication and interpersonal skills to enable successful influencing, listening and negotiating with others, ideally in a volunteering organisation environment

What we can offer you as our Volunteer Journey Executive:

- 25 days holiday and going up to 28 days after 2 years’ service and 32 days after 5 years’ service
- Additional holidays between Christmas & New Year
- Life Assurance
- Simply Health Scheme
- Generous Pension Scheme
- Free car parking
- Gilwell park minibus service

Closing date: Tuesday 18th May 2021, 23:00

Interviews to be held: Tuesday 25th May 2021

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

The Scouts is an equal opportunity employer and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies

Do you thrive leading and managing volunteers?

Prospectus is delighted to work on behalf of a well known health charity to appoint their new Volunteering Manager.

Reporting to the Head of Volunteering, this is a pivotal position responsible for the operational

performance of our client's volunteering department. You will oversee volunteers in two well-known hospitals in Central London ensuring an excellent standard of volunteering experience throughout their journey. This includes recruiting, appointing, inducting, training, supporting and rewarding volunteers as well as managing and nurturing key relationships with the wider health and social care sector and the communities the hospitals serve.

You will also provide effective line management of the Volunteering Support Officer and you will work closely and collaboratively with other Volunteering Managers. You will lead on a strategy for engaging volunteers to meet agreed high-level volunteer recruitment and engagement targets as well as identifying opportunities to design and introduce volunteer opportunities within the wider community and you will liaise with multiple internal and external stakeholders at all levels to achieve this.

To be successful in this role, you will have experience of managing volunteering programmes and have a flair for identifying volunteering opportunities and developing plans to fulfil them. You will also have experience of recruiting volunteers and the capability of planning, implementing and delivering training, combined with an understanding of adult learning techniques. You will have programme management and operational experience and exceptional networking, social and interpersonal skills. You will have the ability to use digital technology in all aspects of work, including online platforms/solutions and CRM systems. It is desirable, but not essential, to have experience of working in a hospital environment with volunteers.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community.

In order to apply please submit your CV (Word format) in the first instance. Should your experience be suitable, we will send you the full job description and application pack and will arrange for a call to brief you on the role. Cover letters are not required.

Lambeth Mediation Service (LMS) is a community voluntary organisation with a long-respected reputation.  We’ve been helping to resolve conflict for over 30 years and work with a team of  highly trained and experienced volunteers drawn from, and reflecting,  the diverse local community in Lambeth.

We’re now looking for a Development Officer to take the charity forward. Our ongoing major project is in community mediation and  we’re looking to expand this and further develop our service in other areas. This is an externally-focused role, designed to increase LMS’s opportunities and potential for growth by developing and implementing new initiatives and generating sustainable funding streams from new and existing clients.  LMS is a user/client centred service.

If you have experience of identifying, developing, implementing and marketing new business; understand the issues relating to the funding of community projects and have a commitment to reducing conflict through mediation  we would like to hear from you.

Interviews will take place week beginning 24th May 2021 

We are currently looking to employ a Volunteer Co-ordinator based in Haringey. This is a full-time contract for six months and will support our Social Prescribing Manager to develop the Volunteering offer across the organisation. They will help to create and develop new volunteering roles, identify training and development of volunteers, and manage the recruitment, onboarding, and supervision of the team.

You will need to have at least two years experience of working with volunteers in the voluntary/community setting with excellent written and verbal communication skills. You will need to have good motivational, interpersonal and people skills along with an understanding of the role of volunteers and the contribution they can make, having an understanding of the key principles of volunteer management and the potential challenges.

PUBLIC VOICE – WHO ARE WE?

Public Voice is a Community Interest Company (CIC) which started trading in April 2015 and has a mission to improve services through user engagement. Our main long term contracts in Haringey include delivering the statutory Healthwatch programme and the Information, Advice and Guidance service, as a member of the Haringey Advice Partnership. We also undertake public health related research projects and support an Expert by Experience board engage with the North Central London STP Mental Health workstream. Find out more about us on our two websites (details within the Applicant Pack).

One of our substantial contracts in Haringey is delivering a “Community Navigation Service” which provides support to those residents 50+ through signposting and brief interventions where additional support is required. Some of our more recent projects include Haringey Circle and Digital Inclusion Project. Our projects are dependent on volunteers to support their delivery and we currently have over 200 active volunteers supporting activities across our various projects. 

KEY RESPONSIBILITIES AND CORE TECHNICAL COMPETENCIES

1 Grants Management

• Support the management of grants through regular coordination with relevant AKDN agencies/field units and AKF(UK)’s programme finance department to ensure projects are delivered on-time and on-budget; proactively support the resolution of challenges as they arise
• Support the preparation, review and feedback process on donor reports to ensure reports comply with donor requirements and are produced on time and to a high standard
• Be an interface with donors and communicate on a regular basis about the implementation of on-going grants in order to maintain a solid relationship and to address queries or challenges effectively
• Undertake coordination and administrative tasks related to grants, including collecting and forwarding information to different units and any necessary follow up tasks specified
• Support the maintenance and updating of grant management tools and tracking systems

2 Resource Mobilisation

• Support the review and strengthening of concept notes and proposals across a wide array of sectors
• Conduct due diligence of new partners (donors, NGOs, universities, etc.) in coordination with AKF(UK)’s programme finance team and AKF’s global programmes team
• Develop and contribute to positioning pieces and communication materials (e.g. presentations, narrative overviews) to enable regular and effective engagement with donors
• Research, scan and source relevant information regarding new donors and funding opportunities to identify potential funding matches and gather intelligence around European and Asian donors
• Prepare donor briefs and talking points for donor meetings, referencing latest donor strategies, field-level discussions and possible donor/AKDN matches to consider positioning during meetings
• Coordinate (bi-)monthly conference calls, organising the resource mobilisation tracker and relevant documents for specific units to support pipeline management processes
• Support the maintenance and updating of resource mobilisation tools and tracking systems

* Qualifications

• Master’s degree in a relevant field preferred

 * Skills

• Ability to provide stable, consistent, reliable and courteous communication when dealing with external organisations, senior colleagues and community members
• Ability to communicate AKDN/AKF values and strategic plan effectively to partners and colleagues
• Creativity and critical thinking
• Efficient project management
• Must be an entrepreneurial, pro-active self-starter with maturity and emotional intelligence
• The ability to problem-solve, work independently and multi-task in a fast-paced environment with numerous and competing deadlines
• Ability to handle complex relationships diplomatically with colleagues, governance entities and external stakeholders in a professional manner
• Excellent writing, speaking and other communications skills, with thoroughness and attention to detail
• Strong financial literacy, including the ability to review detailed budgets and financial reports
• Strong IT skills, including Office and Excel, and familiarity with Apple platforms  

* Knowledge

• Knowledge of international development
• Understanding and knowledge of the UK/European donor landscape preferred

* Experience

• A minimum of 3 years of professional experience
• Experience in developing and writing proposals, business plans/cases, concept papers, briefs, executive summaries, as well as coordinating multiple inputs from a variety of sources
• Experience of managing relationships in complex organisations with numerous stakeholders
• Success in managing grants in complex organisations with numerous stakeholders desirable

TPP are excited to be working with an established Children's charity. As a Prospect Development Officer, you would get more people involved in change that means everything. Fundraising underpins commitment to vulnerable children across the country.

As a part of the Supporter Management Team, the Prospect Development Officer plays a key role in identifying and building relationships with future high value supporters. An analytical mind and strong communication skills see the role supporting colleagues across high value fundraising by both identifying new business leads; and by helping to cultivate successful supporter relationships through donor insight.

Led by the Bid Co-ordination Manager, the Prospect Development team works closely with fundraisers on their income generation strategies across individual philanthropy, corporate partnerships, senior volunteers, and special events.

The main purpose of this role is to contribute to the Prospect Development team goals of maximising income from supporters by carrying out prospect research and prospect identification activities, contributing to fundraising activity.

Some of the main responsibilities:
1. Devise, agree and deliver agreed aspects of the Prospect Development team annual business plan to enable the charity to deliver its planned activities and services.
2. Delivery of business systems and processes within fundraising in line with agreed key performance indicators, ensuring that team Service Level Agreements (SLAs) are met.
3. Manage relationships and deliver high quality support, information and data to those customers for whom you are assigned as lead contact.
4. Work effectively with customers using creative and engaging methods of communication, including written and other channels.
5. Carry out research using a range of sources, including the internet, intranet, and publications to obtain relevant information that can contribute to proposals, donor cultivation strategies, and fundraising communications.

PERSON SPECIFICATION

1. Highly developed communication skills to deal effectively, efficiently and appropriately with internal and external stakeholders and the public.
2. Ability to understand, interpret and present complex information in a clear and persuasive way for a range of audiences.
3. Proven ability to build, manage and develop relationships with individuals and teams, and to achieve objectives through these relationships.
4. The ability to plan, monitor and implement projects/initiatives to agreed deadlines, often with conflicting priorities, and to organize and plan your own work.
5. Well-developed ability to apply effective and accurate numeracy skills in entering and recording financial and other data and in interpreting, analysing and presenting data in a clear format. Knowledge and experience
6. Experience of success in information provision/prospect research/customer insight in a customer focused environment is desirable.
7. Experience in using supporter or customer databases (desirable), as well as Windows based software packages (including word processing, spreadsheets, e-mail and the internet) in order to deliver tasks and projects (essential).

If this role is of interest please get in touch to discuss further