Volunteer volunteer roles in Africa
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Regional Officers oversee chapters within a certain region. They provide support and guidance to the Presidents (and the rest of committee if needed) including advice and signposting as needed. They can also provide hands on support if requested. They should encourage chapters to collaborate including the sharing of resources, socials, fundraisers, training and events.
* To bring children's dreams to life * To provide a professional service * To bring fun to both children and volunteers



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising events helper
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
You can expect us to
- make you feel welcome, included and respected in line with our values and behaviours
- support you in having a positive and impactful experience at Cats Protection
- cover agreed out-of-pocket expenses in line with our Expenses Policy
- provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
· help set up and/or man stalls at events
· help on collection days like supermarket collections events or street collections
· help at fundraising events such as quiz nights, cake sales and dances
· promoting a professional image of Cats Protection at events
Time expectation
This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.
We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Applicants will be required to complete an application for and provide two references.
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
From elderly moggies to energic kittens, every day across the UK cats and kittens are in need of a temporary place to stay, and lots of love and TLC! We need more fosterers like you to provide a safe, temporary haven for cats and kittens and provide them with everything they need before they get their chance to land on their four paws and make a house a home.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Ensure you have all you need in place to foster the cat(s) in your care, for example equipment and food
- Cover all your foster cats’ expenses and agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
- A stable, safe and compassionate environment in your home or in a purpose-built pen in your garden provided by us
- Enrich the cats’ experience in care including play, exercise and appropriate handling/interaction
- A willingness to complete some training in order to provide high standards of cat welfare
- Introduce cats to prospective adopters so they can find their forever home
- You can find out more about being a Fosterer on our website
Time expectation
Our volunteer fosterers usually spend around one and a half hours per day (around 10 to 13 hours per week) in this role, but this might vary depending on the number of cats or kittens in care.
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Make A Smile
Make A Smile is a UK charity dedicated to bringing joy, play, and magical experiences to children facing illness, disability, or disadvantage. Volunteers dress as beloved characters and deliver uplifting activities, from hospital visits and care‑centre sessions to arts, crafts, stories, and games - ensuring every child gets the chance to enjoy their childhood. Our Trustees and Central Officers help keep the charity running smoothly across the UK, acting “in the best interests of Make a Smile” and ensuring volunteers are well‑trained, supported, and empowered.
About the Role
The Sign Language Officer leads Make A Smile’s British Sign Language (BSL) and Makaton training programme, ensuring volunteers gain the communication skills needed to create magical, inclusive interactions at events. You will oversee teachers, develop engaging lesson plans, and ensure volunteers progress through training effectively.
Key Responsibilities
You will play a central role in developing and delivering high‑quality sign language training. Responsibilities include:
● Overseeing BSL and Makaton teachers and supporting them in running weekly sessions.
● Recruiting suitable teachers or supporting new teachers to develop their skills to the required level.
● Ensuring the charity can offer training at multiple levels (Beginners, Improvers, Novice, Intermediate) for both BSL and Makaton.
● Reviewing and approving lesson plans, ensuring content focuses on vocabulary and phrases useful for Make A Smile events.
● Managing volunteer applications for training, selecting participants based on commitment and likelihood of attending events.
● Supporting weekly sessions by ensuring attendance is taken, volunteers are engaged, and teachers have the resources they need.
● Stepping in to run a session or arranging cover if a teacher is unavailable.
● Monitoring volunteer engagement and removing volunteers from the programme if attendance or participation is consistently poor.
● Ensuring asynchronous training materials on the dashboard remain relevant and accessible.
● Reporting on training progress, volunteer engagement, and teacher needs at monthly Charity Leadership Meetings.
Skills and Qualities We’re Looking For
This role suits someone organised, supportive, and passionate about inclusive communication. You’ll thrive if you bring:
● Strong organisational and coordination skills.
● Confidence in supporting and guiding teachers.
● Creativity in helping shape engaging, event‑focused lesson plans.
● A proactive, solution‑focused mindset.
● Professionalism, dedication, and alignment with Make A Smile’s ethos (“Show dedication… Enjoy it!”).
● An interest in BSL or Makaton (you do not need to be fluent - teachers deliver the content).
Time Commitment
Sign Language Officers are expected to contribute around 4 hours per week, including supporting teachers, reviewing lesson plans, managing training groups, and attending monthly Charity Leadership Meetings.
Training and Support
You will receive:
● Full Trustee Training (online).
● A comprehensive handover and access to all systems (OneDrive, Simvoly, WhatsApp communities).
● Guidance from the Chair and fellow Trustees.
● Access to existing lesson plans, training materials, and templates.
● Opportunities for personal development through CPD and charity‑funded training.
What You’ll Gain
● Experience managing a training programme within a national charity.
● Skills in coordination, leadership, and inclusive communication.
● The chance to shape how volunteers interact with children who use BSL or Makaton.
● A meaningful role that directly enhances the accessibility and impact of Make A Smile events.
● The joy of helping volunteers develop skills that create magical, inclusive moments for children.
Safeguarding and Eligibility
Sign Language Officers must act in line with charity standards, including professionalism, confidentiality, and reliability. You must be able to attend monthly meetings and engage actively in communication channels. A DBS check may be required depending on involvement with events.
How to Apply
To express your interest, please send a CV along with a short message outlining your experience, interest in sign language, and why you’d like to support Make A Smile’s training programme.
We welcome applicants from all backgrounds who share our passion for helping children smile.
* To bring children's dreams to life * To provide a professional service * To bring fun to both children and volunteers



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Become a Fundraisng Team Leader Volunter!
The difference you will make to cats and people
As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.
You can expect us to
- make you feel welcome, included and respected in line with our values and behaviours
- support you in having a positive and impactful experience at Cats Protection
- cover agreed out-of-pocket expenses in line with our Expenses Policy
- provide you with access to learning, development and engagement opportunities
What we need from you
You'll be:
- supporting and encouraging a team of fundraising volunteers
- planning fundraising events and activities with your team
- allocating tasks before and during fundraising events
- keeping financial records from fundraising events
- encouraging and promoting a professional image of Cats Protection
- following policies and guidelines and ensuring licences and permits are obtained for events
Time expectation
Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we've been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Placement Counsellor
Location: Remote - online & telephone
Hours: 3 x clients per week - Mondays, Tuesdays or Thursdays
Supervision provided:3.30pm Tuesdays, fortnightly
Wimbledon Guild are recruiting up to three Volunteer Placement Counsellors to help deliver our online and telephone counselling service.
We offer up to 16 sessions of individual online or telephone counselling to people who might find it hard to leave their homes, or their carers.
You will be on or have completed a Level 4 or above counselling course and have completed 50 hours of clinical experience or the equivalent.
You will be available to attend online supervision at 3.30pm Tuesday afternoons. You will see a caseload of up to 3 clients online or over the telephone on either Mondays, Tuesdays or Thursdays. As this position is for online / telephone counselling, you will need access to a private and confidential working space, Wi-Fi, a private laptop and telephone.
Wimbledon Guild Talking Therapies is accredited with BACP.
In return for your volunteering, you will receive free, online supervision, a full induction, and experience in a well-established counselling department in a London-based charity.
If you are interested, please read the Job Description/Person Specification attached.
To Apply: Please complete the Application Form, addressing the specific criteria in the Person Specification in your Supporting Statement and return the form to us.
Closing Date: There is currently no closing date, although we reserve the right to close applications when placements are full. Applications will be reviewed upon receipt and applicants notified if they are invited to interview.
Wimbledon Guild is a community charity in Merton offering practical help and support, so you’ll never have to face life’s challenges alone.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Popham Kidney Support’s counselling service provides individual counselling to clients who are kidney patients and parents /carers who are affected by kidney disease
Working in a confidential setting counsellors provide nondirective support to clients in exploring feelings, anxieties and life events that impact on their emotional wellbeing.
Through this process clients can feel more empowered to manage their mental health and make positive life changes.
The Charity has a simple aim to provide children, youths and adults with kidney disease in Wales to lead a better quality of life.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
At Cats Protection we help thousands of cats each year thanks to our dedicated and passionate volunteer groups and teams, all of which help our cats in different ways. Our treasurer volunteers maintain the finances of local groups and teams, ensuring they hold the funds needed to continue their vital work. Cats Protection relies solely on donations from generous members of the public, and our treasurer volunteers help make sure these funds are spent in the most effective way.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
- Preparing budgets
- Keeping accurate financial records
- Reporting financial records via ‘Cashlog’ (Cats Protection supplied software)
- Paying invoices and volunteer expenses
- Being part of a team which ensures there are sufficient funds to meet expenditure
- Updating and advising others on income received, expenditure and available funds
- Managing and monitoring donations made to the group
- Following financial procedures e.g. Gift Aid returns and VAT claims
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are Buttons & Bubbles C.I.C. and our mission is to increase inclusion and representation for disabled families across society. We offer a variety of services including bespoke characters, workshops, free resources, events, sensory trails, and more.
We are looking for volunteers to help us apply for and secure funding to support our valuable work. This role can be done remotely, with no fixed rota, and the amount of time you give is flexible.
Who Are We Looking For?
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Interested in fundraising or securing funding
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May have experience in the community or charity sector
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Legal or corporate background, or studying law or similar subjects
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Willingness to learn, motivated, and proactive
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Organised and detail-oriented
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Positive attitude and collaborative
What Do We Expect?
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Willingness to undertake our virtual training programme at a time convenient to you
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Have a basic DBS check (preferably on the update system) or be willing to complete one with us
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Sign our volunteer contract (we are happy to discuss reasonable adjustments if needed)
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A positive and inclusive attitude toward disability and illness
What Can You Expect?
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A supportive, kind, and nurturing team that values its volunteers
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Flexibility – contribute at times that suit you
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Supportive approach to accessibility and accommodations
Benefits of Volunteering with Buttons & Bubbles C.I.C.
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Make a tangible difference in your community
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Develop skills in fundraising, research, and grant applications
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Enhance your CV and demonstrate reliability to future employers
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Explore new areas of interest and take on additional tasks if desired
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Build confidence while contributing to meaningful work
To increase inclusion and representation across society for disabled families.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are Buttons & Bubbles C.I.C. and our mission is to increase inclusion and representation for disabled families across society. We offer a variety of services including bespoke characters, workshops, free resources, events, sensory trails, and more.
We want to collaborate with more organisations, schools, and hospitals to spread the word about our work and services. To do this, we are looking for volunteers to join our outreach team and support these efforts.
Who Are We Looking For?
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Enthusiastic about increasing representation and inclusion
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Interested in development, with possible experience working with schools, hospitals, or in business development
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Strong communicator (verbal or other forms such as Sign Language, Eye Gaze, etc.)
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Creative thinker who can bring fresh ideas to the team
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Collaborative and team-minded
What Do We Expect?
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Willingness to undertake our virtual training programme
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Have an Enhanced DBS check (preferably on the update system) or be willing to complete one with us
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Sign our volunteer contract (we are happy to discuss reasonable adjustments if needed)
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A positive and inclusive attitude toward disability and illness
What Can You Expect?
-
A supportive, kind, and nurturing team that values its volunteers
-
Flexibility- contribute at times that suit you
-
Supportive approach to accessibility and accommodations
Benefits of Volunteering with Buttons & Bubbles C.I.C
-
Make a tangible difference in your community
-
Develop skills in outreach, communication, and partnership building
-
Enhance your CV and demonstrate reliability to future employers
-
Explore new areas of interest and take on additional tasks if desired
-
Build confidence while contributing to meaningful work
To increase inclusion and representation across society for disabled families.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ready to arm our team with the tools to change lives?
At MINDSET, we’re not interested in ticking boxes or sitting through boring PowerPoints. We are a brand-new start-up shaking up men’s mental wellbeing across England and Wales—and we need a Training Lead who knows how to turn potential into performance.
We’re looking for someone who can take our volunteers, induct them into the MINDSET way, and give them the genuine skills and confidence they need to be world-class in their roles.
The Mission:
- The Deep Dive: Lead the induction process, ensuring every volunteer "gets" our mission and culture from hour one.
- The Toolkit: Design and deliver training that provides practical, real-world skills—not just theory.
- The Edge: Provide the ongoing tools and support that help our team stay sharp and be the best at what they do.
The Vibe:
We’re non-clinical, non-therapeutic, and 100% focused on growth. This is your chance to build a training programme from the ground up in a high-energy, zero-fluff environment.
Sound like you?
If you’re a natural coach with the experience to empower others and a passion for men’s personal growth, we need you on the ground floor.
Apply to lead our Training
To empower men across England to take charge of their mental wellbeing and personal growth through connection, conversation, and community.
The client requests no contact from agencies or media sales.
Following the success of the 2025 Council Climate Action Scorecards last year, Climate Emergency UK is looking to create the third edition of the Action Scorecards. Analysing council climate action only becomes valuable if you track the progress that has been made. We need your help to create the 2027 Action Scorecards and score councils on their actual climate action.
Why are we doing this?
We’re in a climate crisis, and local councils have the power and influence over around 30% of emissions in their local area. Councils are uniquely placed to make a real impact on emissions within their area. We know that councils are listening to the Scorecards results and taking more effective action. The average score in the 2025 Action Scorecards increased by 7 percent points. The Scorecards are a campaigning tool that residents can use to hold their council to account on their climate action, and lobby for specific, targeted change. We have also found that over 34% of UK councils are using the Scorecards to improve (using the Scorecards in council meetings or on their website and in climate action plans). Finally, this UK wide assessment will demonstrate where the UK and devolved governments need to provide more support to local authorities in order for them to take even further action.
How can you help?
We need at least 200 volunteers to pull this project off! You can help by volunteering to score councils on each of the 7 sections of our Action Scorecards. This year volunteers will be marking specific sections for councils (e.g. marking only all the Transport questions for the councils you are marking). You will score councils in your particular section by researching publicly available information on councils’ websites and relevant strategies. Training and guides will be made available to you to help in the process.
Scoring one council on one section will take approx. 2 hrs (though the more you do, the quicker you will become). It’s best if you are able to work from a laptop or a computer with good internet, as you will need to be able to access council websites and our online scoring system.
We’d like you to mark at least 10 councils on one of the seven sections over a period of 4 weeks. This equates to a total of 20 hours of volunteering over 4 weeks, roughly 5 hours a week, but this can be done at your own pace.
What experience do I need?
We will provide training so you don’t need any experience. If you have previous experience of working in or campaigning at a local council level that is a bonus, but not necessary.
What will I gain?
This is a great opportunity to understand how local councils work, as well as understanding local government policy on Climate Action. This is a good chance to improve your research and analytical skills too. By helping with this project you will be making a real contribution to the fight against the climate crisis.
What we need from you:
You will need to attend a total of 2 sessions:
- Scorecards Volunteer Inductions:
You will need to attend one induction session on either Tuesday 7th April 2026 or Thursday 9th April 2026 from 5:30 to 6:30pm. - Scorecards Scoring Training:
You will only need to attend only one of the training sessions but please keep both of the evenings free until you are allocated a Scorecards policy section, which will determine which session you need to attend: either Tuesday 14th April 2026 or Thursday 16th April 2026 from 5:30 to 7pm. - The overall time commitment is 20 hours of volunteering over a 4-week period spanning from 7th April until 12th May 2026.
Note: We will not accept current Councillors or Officers (Parish/Town councillors or staff are free to apply).
How it works
- You will receive training on how the scoring system works.
- You will be assigned 10 or more councils to score depending on your availability.
- You will be supported through online communication with CEUK staff and other volunteers across the country. At any point you will be able to ask questions using Slack.
- You will score those councils via our online scoring system. What you mark will be audited to ensure the system is fair and accurate.
Want to do more?
Be part of our Local Climate Policy Programme, a 4 week in-depth introduction into local climate policy and action alongside the practical experience of assessing council climate action.
How to apply
We are running two volunteer cohorts. The Local Climate Policy Programme is available to both cohorts. The Freedom of Information (FOI) Programme is only available in Cohort 2. If you are a new volunteer we recommend joining Cohort 1.
Contact: If you’d like to get involved, learn more or need any help at all during the process please don’t hesitate to contact us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
No Panic is a national charity, supporting people with a variety of anxiety issues, providing self-help advice over our helpline and additional support services.
We are building a team of volunteers to produce and distribute introduction material about No Panic to service users, members, students and volunteers.
We are looking for a volunteer to co-ordinate this team.
Activities
Activities will include reviewing the introduction material; assigning editing tasks to team members; monitoring progress; reviewing content and overseeing distribution.
The Co-ordinator might also do the editing, if no volunteers are available.
We anticipate this volunteering will take up about 3-4 hours per week and ask our volunteers to commit to at least a year.
Desired Skills
Successful applicants will be committed and motivated.
They will be confident, and have the skills to run a team.
They will be able to produce and edit documents of varying lengths to a high standard and be able to write and communicate with clarity.
A reference will be required.
Support
The Introductions Team Co-ordinator will be supported by a Trustee.
(Please note: there is currently no induction - this is one of the things being worked on by the team.)
The client requests no contact from agencies or media sales.
Following the success of the 2025 Council Climate Action Scorecards last year, Climate Emergency UK is looking to create the third edition of the Action Scorecards. Analysing council climate action only becomes valuable if you track the progress that has been made. Therefore, we are looking for volunteers to assist us in managing the Freedom of Information (FOI) requests we are sending to councils to answer some of the Scorecard questions.
Why are we doing this?
We’re in a climate and ecological crisis and local councils have the power and influence over around 30% of emissions in their local area. Councils are uniquely placed to make a real impact on emissions within their area. We know that councils are listening to the Scorecards results and taking more effective action. The average score in the 2025 Action Scorecards increased by 7 percent points. The Scorecards are a campaigning tool that residents can use to hold their council to account on their climate action, and lobby for specific, targeted change. We have also found evidence of 34% councils using and referencing the Scorecards in committee meetings, reports or in their own press releases and organisations across the sector are utilising the data from the Scorecards as well. Finally, this UK wide assessment will demonstrate where the UK and devolved governments need to provide more support to local authorities in order for them to take even further action.
How can you help?
We need at least 200 volunteers to pull this project off! We are sending councils a small number of FOI requests in order to answer some of the Scorecard questions. We have already written the FOI requests, and we need volunteers to manage the FOI request responses from all 400 councils and input their answers into our Scorecards.
What experience do I need?
We will provide training so you don’t need any experience. If you have previous experience of sending FOI requests using WhatDoTheyKnow or reading responses to FOI requests that would be useful but not necessary in order to apply.
What will I gain?
This is a great opportunity if you want to work with FOI/EIR requests in the future. As you’ll be processing a variety of FOI requests from different council types across the UK, you will gain a deep understanding of the FOI request process and strengthen your analytical skills as you read and interpret the responses. By helping with this project you will be making a real contribution to the fight against the climate crisis.
What we need from you
You will need to be available to attend the following sessions:
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Volunteer induction
You will only need to attend an induction session on either Tuesday 19th May or Thursday 21st May 2026. -
FOI Training
You will need to attend the training session on 26th May 2026 from 5:30-7:30pm.
Scorecard FOI requests volunteers will be carrying out crucial tasks to manage the thousands of FOI responses we will be submitting. Using WhatDoTheyKnow you will be logging whether a council has responded to an FOI request and extracting the answers to create a data set of answers that will be used to mark councils in the Scorecards. Every volunteer will be trained and supported to manage the FOI responses.
Each FOI request will take between 10-30 minutes to classify and extract responses and the more you do, the quicker you will become. This can be done flexibly according to your scheduling needs. Our core FOI volunteers should be able to give 10 hours per week for 5 weeks between 25th May 2026 and 19th June 2026. You will need access to a laptop or computer with good internet for this volunteer position in order to access WhatDoTheyKnow.
Note: We will not accept current Councillors or Officers (Parish/Town councillors/officers are free to apply).
How it works
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You will receive training on how to use WhatDoTheyKnow and manage the FOI responses.
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You will use WhatDoTheyKnow Projects to first classify and then extract information from FOI requests as we receive responses from councils across the country.
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You will be supported through online communication with other volunteers across the country.
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You will be supported on Slack so at any point you will be able to ask questions of CE UK staff and other volunteers. There will also be an optional weekly FOI team co-working session, where you can work with CE UK staff and other volunteers, ask questions and get to know the other volunteers.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're STAMMA. We exist to create a world that makes space for stammering. Where a stammer is embraced as just a difference. Where no-one judges us on our stammer or the way we choose to deal with it.
We will stand up for and empower those who stammer and challenge discrimination wherever we find it. We will provide support and information and fight for speech and language therapy services for those who want it. No matter how you talk, we're here for you. Join us and help the public understand that stammering is not a sign of being shy, drunk, dishonest, nervous or weak. It's simply how some of us talk.
We provide a free national helpline, email and webchat service, online resources and information, support for local groups and professional networks, for families with children who stammer, and an Advocacy Service for those who have been discriminated against because of their stammer.
STAMMA’s Helpline Services include our phoneline, webchat and email support services and are a hugely important part of STAMMA’s work. This is frontline stuff, responding to people reaching out for information and support. It’s a great opportunity to spend time chatting with people who stammer, as well as their parents, grandparents, teachers and employers, taking the time to make space to listen and to value what they have to say. Where appropriate we then signpost people to useful information, support and services.
We use a virtual call centre which means you can take calls and webchats from home, using a desktop or laptop computer.
Our helpline is manned by our amazing volunteers from 10am - 2pm (our morning shift), and from 4pm - 8pm (our evening shift), Monday to Thursday. We are looking for dedicated volunteers who can commit to one of the following shifts on a weekly basis:
Wednesday 10:00 to 14:00
Thursday 10:00 to 14:00
We think that you (and our callers!) will get the most out of this opportunity if you're able to volunteer with us for at least 12 months or more. By gradually learning and developing your confidence in the role, you can have the biggest impact.
About the role
Working within our Helpline Services, we’re hoping you’ll feel comfortable to:
- Take helpline calls (listening and speaking on the phone)
- Respond to webchats (reading on-screen messages and typing responses)
- Sending occasional emails
If you wish to, you can also be linked to an area of project work. That way, if the helpline services are quiet during your shift, you can get involved in other areas of STAMMA’s work. Project work is likely to involve reading and reviewing documents and resources, contributing to discussions and campaign ideas, and helping develop new resources.
We provide structured, online training that you can complete at your own pace, but is likely to take about 8-10 hours in total to complete. Following the training, you’ll have practice helpline calls and webchats. If you feel ready after that, you’ll start working in the helpline services. Ongoing support includes:
- Monthly helpline services meetings where you can meet other helpline volunteers. These monthly meetings include a short training session and discussion where we share and learn from our experiences of different calls and webchats.
- We have a WhatsApp group where you can keep in touch with other volunteers.
- Volunteer supervisors are available for one-to-one support and discussions.
- Access the training modules as many times as you want.
Who are we looking for?
You’re likely to enjoy volunteering in the Helpline Services if you:
- have a genuine curiosity about people and their experiences
- are able to understand written and spoken English
- are comfortable enough to speak on the telephone
- are comfortable with basic email functions
- have good administration skills
- enjoy listening and talking to people
It’s not essential to stammer yourself if you’re interested in working in our helpline, but it can be an advantage if you do, or if you are the parent of a child who stammers. Many of our callers find it really helpful to know that they’re speaking to someone who really ‘gets it’ and who has that personal insight into some of the issues and questions they have.
This is a volunteer role is remote, so you will need access to:
- a quiet place where you can work in privacy and not be overheard during calls
- a mobile phone or landline
- a computer or laptop
What can you gain from this opportunity?
This is a wonderful opportunity to join a small and friendly team! We'll make sure you're supported in every step of your journey, and you'll get to meet some inspiring people. You'll gain skills that you'll be able to use in all areas of your life and build experiences for your CV. Most importantly, you will make a real difference in the lives of people who stammer.
How to apply
To apply, please fill in our volunteer form that is linked to this opportunity.
We are dedicated to making sure our roles are accessible and open to all. If you have any questions, please don't hesitate to reach out to us.
We exist to create a world that makes space for stammering. Where a stammer is embraced as just a difference.

