Volunteer roles in newcastle upon tyne, greater london
Lay Trustee role - Healthcare Infection Society - deadline: 23 September 2025
Our current Lay trustee demits in December 2025, and we are seeking a successor who is not from a clinical background but shares our values and vision This is an opportunity to bring your expertise to help shape HIS’s future, ensuring strong governance and supporting our ambitions for growth.
As a Lay Trustee, you will:
- Work with the Council and Chief Executive to uphold HIS’s vision, mission and values. Council meets quarterly.
- Work with Chief Financial Officer and serve on the Finance Committee, which meets quarterly to review financial performance, remuneration, and strategic and operational risks.
- Contribute to delivering the 2025-30 strategy.
- Oversee compliance with financial, legal and regulatory requirements.
No prior trustee experience is necessary – a full induction will be provided.
Who we are looking for
We are especially keen to hear from candidates with
- Financial investment and management experience (ideally in healthcare)
- Candidates should have no clinical background.
We welcome applications from people of all backgrounds who support our mission and can actively contribute to our work. HIS is committed to fostering an inclusive and diverse culture.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ready to make a difference to a young person's life? Team Up is seeking dynamic volunteer to help transform the lives of disadvantaged pupils by improving their grades and building confidence in their learning.
We are looking for inspirational role models who will tutor Maths or English on one of our 12-week online progarmmes, starting mid-September 2025,
You will be matched with a small number of pupils and provide them with the academic support, encouragement and inspiration they need to get back on track. The pupils on our online programmes have had some disrupted schooling due to personal circumstances and our tuition programmes aim to build not just academic strength, but confidence and positivity towards learning as well.
All our volunteer tutors receive full training, lesson resources and support from a qualified teacher / team manager throughout their placement.
Practical Considerations:
- Tutors can choose between between two online programmes: Tuesday mornings from 11:30am till 12:45pm or Tuesday afternoons from 16:45 till 18:00.
- The start date of both programmes is Tuesday 16th September 2025 and the final sessions are on Tuesday 9th September 2025.
- Sessions are 60 minutes and take place via Teams. Tutors are expected to be online 15 minutes prior to their session. There is a 15-minute debrief with your progarmme manager after each session.
- This role requires you to undergo a free of charge enhanced DBS check, which will be arranged by Team Up.
We are looking for:
- Strong grades in English or Maths
- Experience working with young people
- Committed, organised and patient individuals
- Good interpersonal skills when dealing with pupils
- Individuals who are passionate about social mobility and helping to reduce the education attainment gap
Our volunteers love building a rapport with each pupil, seeing pupil growth, and personal confidence increase across the 12 week programme. By the end of the programme, you will see how the support you give has enabled a young person to not only improve their grades, but also build long term resilience.
Alongside this meaningful experience, you will also be able to attend our employability seminars, as well as receiving a personalised reference upon completion.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that have been bereaved.
This role could be for you, if you:
- Would like to make a real difference in someone’s life
- Want to challenge loneliness and can commit to a weekly phone call
- Are a good listener
- Are empathetic, patient and of a caring nature
- Have good verbal and inter-personal communication skills
- Recognise the importance of confidentiality and can uphold this in practice
- Are committed to inclusion and treating people with dignity and respect
Requirements of a Befriender include:
- Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
- Completing an online call log record promptly after each phone call
- Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
- Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
- Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults
Benefits of this role may include:
- Knowing you are making a difference to someone’s life
- Joining the Omega Team who are taking action against loneliness and isolation
- An opportunity to enhance your CV or learn new skills
- An opportunity to engage with your community
Support and training provided:
- Omega Chatterbox induction program
- Safeguarding training
- Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
- Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
- Monthly Befriender group support meetings via the Zoom app
Location of the role:
- Home-based
When are you needed:
- Provided on enquiry
A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.
Omega is a registered charity dedicated to reducing social isolation and loneliness.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Chatterbox Befrienders offer one-to-one telephone support and will call a client once a week offering companionship and a listening ear for an individual who might otherwise go unheard. Chatterbox volunteers befriend a variety of people including carers, socially isolated individuals who are struggling with loneliness, people with ill health and those that have been bereaved.
This role could be for you, if you:
- Would like to make a real difference in someone’s life
- Want to challenge loneliness and can commit to a weekly phone call
- Are a good listener
- Are empathetic, patient and of a caring nature
- Have good verbal and inter-personal communication skills
- Recognise the importance of confidentiality and can uphold this in practice
- Are committed to inclusion and treating people with dignity and respect
Requirements of a Befriender include:
- Calling your client once a week for a chat of up to 45 minutes; this is a 26 week initial commitment, at the end of which each client’s needs are reviewed
- Completing an online call log record promptly after each phone call
- Ensuring immediate contact with the Chatterbox Coordinators if you feel that the client might be a risk to themselves or others
- Liaising with the Chatterbox Coordinator on a regular basis regarding the service, as well as discussing personal learning and development needs
- Respecting service standards, appropriate boundaries and recognising the range of policies and procedures that impact on befriending vulnerable adults
Benefits of this role may include:
- Knowing you are making a difference to someone’s life
- Joining the Omega Team who are taking action against loneliness and isolation
- An opportunity to enhance your CV or learn new skills
- An opportunity to engage with your community
Support and training provided:
- Omega Chatterbox induction program
- Safeguarding training
- Ongoing support from Chatterbox Coordinators for all questions, concerns, and support
- Out of pocket expenses are reimbursed and a mobile phone can be provided if appropriate
- Monthly Befriender group support meetings via the Zoom app
Location of the role:
- Home-based
When are you needed:
- Provided on enquiry
A Disclosure and Barring Service (DBS) check is required for this role. If you have a criminal record this does not automatically prevent you from being considered as an Omega Chatterbox Befriender. We will take into account the nature of the offence, when it happened and whether it is relevant to the voluntary role. If you are shortlisted, this will be discussed with you during the recruitment process.
Omega is a registered charity dedicated to reducing social isolation and loneliness.
The client requests no contact from agencies or media sales.
About 1st Place
1st Place was established in 2005 as part of the Aylesbury Sure Start Programme, shaped by the vision of local children and parents. It was created to be a welcoming and supportive space where families come first—where parents could access the support they need, professionals could collaborate, and services could evolve to better serve the local community.
Families remain at the core of everything 1st Place does today.
The Opportunity
1st Place Children and Parents’ Centre is a respected Family Hub and provider of early years education. Through outreach, nursery provision, and a range of family-focused projects—particularly for children under five—the organisation delivers high-quality, consistent services to the local community.
The Board of Trustees is seeking a new Honorary Treasurer to succeed the outgoing postholder. The Treasurer chairs the Finance & General Purposes Sub-Committee and holds responsibility, on behalf of the Board, for overseeing budgets, internal management accounts, and annual financial statements. The role also ensures that appropriate financial controls and procedures are in place.
The ideal candidate will bring a strong understanding of the voluntary sector, charity governance, finance, and risk management. Strategic thinking, effective communication with trustees and senior managers, and leadership experience are essential. A commitment to dedicating time and energy to the organisation’s mission is vital.
Ready to make a meaningful difference through purposeful leadership?
At Sight Concern Bedfordshire, we’re here to make sure people living with sight loss can lead full, independent, and active lives. Rooted in our local communities across Bedfordshire and Luton, we’ve been quietly making a big impact for over 25 years.
We’re now actively looking for a new Chair of Trustees to help shape our next chapter.
This is a special opportunity to bring thoughtful, grounded leadership to a charity with a clear mission and deep community ties. You’ll be stepping in at a pivotal point as we modernise, grow our partnerships, and explore how assistive technologies and accessible services can unlock new possibilities for those we support.
As Chair, you’ll work closely with our CEO as a trusted partner, someone who can offer encouragement, challenge when needed, and help build a culture of inclusion, community, and accountability. You'll ensure our governance remains robust and fit for the future, and that our Board continues to deliver collaboratively, constructively, and always aligned with our values.
You’ll also represent the charity externally to help us grow our network and strengthen local relationships, as well as amplifying our voice when the opportunity arises. You’ll also help us foster an environment where people feel valued, lived experience is in our central scope, and blind and partially sighted individuals remain at the heart of every decision we make.
We’re not just looking for someone to keep the wheels turning, we’re looking for a leader who understands how crucial it is to lead with integrity, empathy, and purpose. Someone who understands that the best kind of change evolves through collaboration, not control.
You don’t need to have been a Chair before, but you should bring experience as a senior leader in a professional setting or have worked closely with a CEO or senior executive. An understanding of charity governance is key, and we’re also looking for someone with flourishing people skills and a genuine commitment to inclusion and accessibility.
If you’ve got previous Trustee experience too, that’s a bonus.
Does this sound like you?
If the answer is yes, and you're ready to help guide our charity through a meaningful and exciting phase of its journey, we’d love to hear from you.
The official Recruitment Pack can be found on the Sight Concern Bedfordshire website.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are The Unseen Barriers Foundation - a new, disabled-led Scottish charity (Incorporated as CLG with charity status pending) tackling the invisible causes of exclusion. Shame, sensory overload, emotional exhaustion, disbelief. These are the things that stop people from showing up - to appointments, to events, to life.
The Foundation is built around two original lived experience contributions by our founder:
- The Unseen Barriers Framework - a landmark conceptual model naming the distress-based barriers that keep disabled people locked out of support.
- Cùran - a green plush dragon created as a visual anchor for distress, shutdown, and solidarity.
Both are licensed to the Foundation by the creator to ensure they serve a purpose-first, rights-based mission.
We are now looking for trustees to help shape this work from the ground up. This is a working board - not a figurehead role. Trustees will actively contribute to strategic direction, governance, and growth.
We are currently remote-first to ensure full accessibility, but will provide office space (Edinburgh/Glasgow area) once funded. You do not need to be based in either city.
Estimated time commitment:
Around 10 hours per month including preparation, meetings, and task-based input.
Board meetings held quarterly via MS Teams.
All access needs will be fully accommodated.
We are especially keen to hear from:
- Individuals with skills in marketing and funding
- Disabled people and unpaid carers
- People with lived experience of distress, neurodivergence, or poverty
If you believe in radical inclusion, and want to join something disruptive but grounded, get in touch.
We believe in finding the right people, not just filling seats. Informal conversations will take place on a rolling basis, and trustees will be appointed as and when suitable candidates are identified. Early expressions of interest are encouraged.
We exist to make the invisible visible. To name what others overlook. Ensuring disabled people are not just accommodated, but understood and supported
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Role Profile
Events Coordinator
About the Role
At Living Reasons, we’re reimagining fundraising and entertainment events to be more immersive, inclusive, and inspiring than ever before. From sensory-based experiences to creative challenges and accessible escape rooms, we’re breaking away from outdated models and designing events that are fun, innovative, and impactful.
The Events Coordinator will play a hands-on role in bringing these projects to life. Working closely with the Events & Entertainments Lead, you’ll help plan and deliver exciting events, ensuring everything runs smoothly on the day and that participants and supporters have a memorable experience.
This role is perfect for someone who enjoys organisation, teamwork, and creativity — someone who likes to see an idea grow into a successful event.
Key Responsibilities
-
Work with the Events & Entertainments Lead to plan and deliver specific events and challenges.
-
Help ensure events are well-organised, including:
-
Preparing and checking event locations
-
Allocating roles and tasks to volunteers and staff involved
-
Coordinating logistics before and during events
-
-
Support with Health & Safety, insurance, and accessibility requirements (with guidance).
-
Work as part of a team of multiple Event Coordinators, collaborating and sharing tasks.
-
Take initiative in your area of responsibility, while knowing when to seek support or guidance.
-
Analyse and report on the success of events, sharing feedback with the wider team to improve future activities.
What We’re Looking For
-
Strong organisational skills and attention to detail.
-
Ability to work as part of a team, while also being comfortable taking initiative.
-
A practical, solution-focused mindset to keep events running smoothly.
-
Good communication skills and a willingness to engage with volunteers, staff, and supporters.
-
Enthusiasm for creativity, accessibility, and inclusivity in events.
-
Reliability and a positive, can-do attitude.
What You’ll Gain
-
Experience in planning and delivering creative and accessible events.
-
The chance to work as part of a supportive, fun, and innovative team.
-
Opportunities to develop leadership, organisation, and communication skills.
-
Insight into event planning and fundraising from the inside.
-
The satisfaction of knowing your work directly supports Living Reasons’ mission.
Interested?
If you’d like to play a key role in making our events a success — and be part of a team creating unique experiences that raise vital funds — we’d love to hear from you.
To create equality and equity in all areas of society, opening opportunities that are less damaging and focused on the person as a whole.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
At Living Reasons, we want to change the face of fundraising and entertainment events. We’re not interested in repeating outdated models — instead, we want to create immersive, innovative, and accessible experiences that engage supporters in brand new ways.
The Events & Entertainments Lead will play a key role in making this vision a reality. You’ll oversee events and entertainment coordinators working on specific projects, ensuring events are well-planned, properly funded, safe, and accessible to all. At the same time, you’ll work with the wider team to design bold, creative, and inclusive experiences — from accessibility-led escape rooms to sensory events, to interactive challenges inspired by shows like The Traitors.
This role is about big thinking, imagination, and leadership. It’s perfect for someone who wants to push boundaries and reimagine what fundraising and entertainment events can look like.
Key Responsibilities
-
Oversee and support Events & Entertainments Coordinators delivering specific projects.
-
Ensure all events are effectively planned and funded, including managing:
-
Health & Safety requirements
-
Insurance needs
-
Accessibility and inclusivity considerations
-
-
Work with the wider Events, Entertainments & Challenges team to design new, engaging opportunities for supporters.
-
Develop immersive, creative experiences that break the mould of traditional fundraising events.
-
Build and lead a team of creative volunteers, supporting them to contribute ideas and take ownership of projects.
-
Help ensure events raise vital funds to support Living Reasons’ work, while also being enjoyable, inclusive, and meaningful for all participants.
What We’re Looking For
-
A creative thinker who sees beyond traditional event formats.
-
Strong organisational and planning skills.
-
Ability to lead and inspire a team of coordinators and volunteers.
-
Confidence in problem-solving and thinking outside the box.
-
A commitment to accessibility and inclusivity in every project.
-
Enthusiasm for fundraising and creating unique supporter experiences.
What You’ll Gain
-
A chance to develop and showcase leadership, event management, and creative design skills.
-
Experience in building and leading a team of passionate volunteers.
-
The opportunity to test bold ideas and bring innovative events to life.
-
The knowledge that your creativity is directly supporting meaningful change.
-
A supportive, collaborative environment where your ideas are valued.
Interested?
If you’re excited about reimagining events and entertainment, we’d love to hear from you. Bring your ideas, your energy, and your creativity — and let’s design the future of events together.
To create equality and equity in all areas of society, opening opportunities that are less damaging and focused on the person as a whole.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lived Experience Board Member (Advisory Role)
About the Role
At Living Reasons, we believe that real change comes from lived experience. To make sure everything we do is relevant, effective, and grounded in the realities of people’s lives, we are creating a Lived Experience Advisory Board.
This is a non-executive, advisory role. Board members do not carry trustee responsibilities but instead play a vital part in shaping and guiding the organisation. The insights and perspectives of our board members will directly inform the decisions of our trustees, helping us stay focused on what truly matters to the people we support.
How the Board Works
-
The board is made up of different lived experience groups, each focusing on particular areas.
-
Members can meet in their groups to share experiences, support one another, and identify key issues.
-
Groups can also set up their own sub-groups where needed.
-
Each group decides what information it wants to share with Living Reasons — members are always in control of their voice.
-
From time to time, the full board meets together to discuss wider themes, shared experiences, and how these can guide the direction of Living Reasons.
What You’ll Do
-
Share your lived experience in a safe, respectful group setting.
-
Take part in discussions, focus groups, and community support activities.
-
Contribute to shaping campaigns, policies, and services.
-
Review materials, research, and proposals and give feedback to help the organisation grow.
-
Be part of a supportive community that uses lived experience to drive meaningful change.
Who We’re Looking For
-
People with lived experience of wheel chair use, either:
-
through your own personal experience, or
-
as a supporter, caregiver, guardian, or family member.
-
We will keep these as two separate groups (personal experience, and supporter/caregiver) so that conversations can be open and relevant to each perspective.
Why Join?
-
Your experience will drive real change — in Living Reasons and in wider society.
-
You’ll be part of a community where lived experience is valued, respected, and heard.
-
You’ll have a direct line to trustees and a say in how resources, campaigns, and priorities are shaped.
What is the plan?
The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.
Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:
1) Outdated and damaging employment practices
2) Accessibility to services
3) Limited employment, training and education opportunities
4) Lack of support during times of crisis or need
5) Lack of equity and agency for many people in society
6) Institutional discrimination that is not challenged
7) Abuse of the legal system at all levels
8) Abuse of power in government bodies
9) Poor access to healthcare
10) Unequal treatment of many people in society by large corporations
11) Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life
12) Outdated company engagement with the public
13) Lack of support that is not talked about and not being addressed
Our Living Values -
Creativity
1) Imaginative Development (Individual)
2) Instilled Collaboration (Internal)
3) Changing The Status Quo (External)
Prospectivity
1) What Can You Do (Individual)
2) What Can We Do (Internal)
3) What Can They Do (External)
Revolutionary
1) Inspire With Confidence (Individual)
2) Boundaryless Innovation (Internal)
3) Challenge Traditions (External)
Attentivity
1) Analyse and Redesign (Individual)
2) Rebel and Reform (Internal)
3) Enquire and Reimagine (External)
To create equality and equity in all areas of society, opening opportunities that are less damaging and focused on the person as a whole.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are an award winning charity that provides a school-based 1-2-1 mentoring programme for vulnerable young people, helping them to realise their full potential no matter what their circumstances.
Our mentors are volunteers who give just 1 hour a week to mentor the young person they are carefully matched to.
Through no fault of their own, young people who are care-experienced or facing challenges experience a significant gap in outcomes compared to their peers. They aren’t reaching their potential - but 1-2-1 mentoring can change that. Just one hour a week with a consistent, caring adult can boost confidence, academic performance and open doors to a brighter future.
We’re transforming the lives of the young people we support, recognising their talent, we help them to grow and utilise their abilities. We want everyone to get a fair chance at life.
As a mentor you would provide encouragement, reassurance and a safe space to build confidence and self worth, ultimately helping the young person to unlock their potential.
No prior experience is required - we say that if you care, you qualify! If you are good at listening and keen to make a difference, you can mentor. We will provide excellent training and on going support.
By volunteering as a mentor you really can transform the life of a young person who is facing challenges. You will be a caring, positive, consistent adult , a supportive friend, a role model, and a trustworthy listening ear. We are sure that you will also find the role incredibly rewarding whilst also developing your skills in active listening and empathy.
"Everybody's got something to offer. Everybody's got life skills. It doesn't matter where you come from. It was the best thing that I've ever done."
We are looking to recruit volunteer mentors in different locations in Ealing.
If you would like to help young people flourish and make a positive difference to your local community, please do get in touch!
An hour a week - a lifetime of impact!
Looking to make a real difference and support positive change? Join the GreenLift Hope CIC team and help advance social inclusion and sustainable urban farming! We tackle unemployment and social isolation through micro-agriculture and skills training programs.
In this role, you’ll have the opportunity to deliver hands-on training, manage production processes, and support vulnerable communities. GreenLift Hope offers a supportive environment for learning, growth, and making a meaningful impact together.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In this role, you will be supporting us with all or some of the following tasks:
• Supporting clients at your service to engage in cooking activities, in a casual setting, encouraging them to socialise in the group and to make something tasty to eat.
• Designing recipes in collaboration with staff and clients each week that meet the needs of the group.
• Collaborating with staff to buy ingredients needed for the activities, using the services Petty Cash.
• Complying with St Mungo’s Policies and Procedures at all times.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are an award winning charity that provide a school-based 1-2-1 mentoring programme for vulnerable young people, helping them to realise their full potential no matter what their circumstances.
Our mentors are volunteers who give just 1 hour a week to mentor the young person they are carefully matched to.
Through no fault of their own, young people who are care-experienced or facing challenges experience a significant gap in outcomes compared to their peers. They aren’t reaching their potential - but 1-2-1 mentoring can change that. Just one hour a week with a consistent, caring adult can boost confidence, academic performance and open doors to a brighter future.
We’re transforming the lives of the young people we support, recognising their talent, we help them to grow and utilise their abilities. We want everyone to get a fair chance at life.
As a mentor you would provide encouragement, reassurance and a safe space to build confidence and self worth, ultimately helping the young person to unlock their potential.
No prior experience is required - we say that if you care, you qualify! If you are good at listening and keen to make a difference, you can mentor. We will provide excellent training and on going support.
By volunteering as a mentor you really can transform the life of a young person who is facing challenges. You will be a caring, positive, consistent adult , a supportive friend, a role model, and a trustworthy listening ear. We are sure that you will also find the role incredibly rewarding whilst also developing your skills in active listening and empathy.
"Everybody's got something to offer. Everybody's got life skills. It doesn't matter where you come from. It was the best thing that I've ever done."
We are looking to recruit volunteer mentors in different locations in Surrey: Guildford, Sunbury, Ash, Esher, Horley, and Redhill.
If you would like to help young people flourish and make a positive difference to your local community, please do get in touch!
An hour a week - a lifetime of impact!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.
Remote Family Support Volunteer – Live Chat
We know that the right support at the right time makes all the difference. Family Lives provides targeted early intervention and crisis support to families who are struggling.
Organisational values:
Mission: We build better family lives together.
Vision: Families should have access to active support and understanding.
Values: Trustworthy, Compassionate and Collaborative
Purpose of the role: To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.
Live chat: is a free confidential service that is accessed via our website. Service users are offered emotional support, information and advice and guidance on a broad range of family issues.
Supervised by: The Shift Supervisor
Activities: The volunteer will be fully supervised, supported and trained to provide the following activities:
·Provide emotional support to family members via our live chat service
·Use the Family Lives support model and tools to provide an empathic responses
·Ensure that all service users receive a high quality experience
·Sign post users to other agencies for information and additional support
·Complete conversation data records
·Alert the shift supervisor to any difficult situations
General: Volunteers should be willing to:
·Attend the relevant volunteer training
·Maintain confidentiality and adhere to the other policies and procedures of the organisation
·Participate in regular support, supervision meetings and learning sessions as agreed
For home based volunteers only:
·Volunteers will need a Laptop/PC, plug in headset with microphone, fast broadband and a private place to work from home
·Volunteers need to be IT/PC literate and confident troubleshooting should they have technical difficulties
Time: We would be looking for volunteers to commit to one four-hour shift per week, plus attending training and supervision.
Location: working remotely from home
You need to be a UK resident.
Supervision and Support:
·Supervision during shifts
·Debrief after every shift
·1 to 1 supervision every 6 months
·Staff available outside of shift within office hours
·Annual review
The Benefits of Volunteering:
·Satisfaction in making a real and lasting difference to families who are struggling
·An opportunity to develop experience for CV and references. Family Lives is committed to helping volunteers develop their own learning and development, gaining new skills, knowledge or work experience
·Being part of a team of Family Lives volunteers and staff
·Personal development
·Opportunities to meet and interact with a wide range of people
·Out of pocket expenses reimbursed to a maximum of £10 per session if working from a centre
·Flexible hours
Volunteer Person Specification. We are looking for individuals who:
·Have experience of parenting/being in a parenting role or demonstrable experience of working with parents or children e.g. in their work, previous volunteering or a previous role
·Have an ability to respond empathically to emotional content
·Good written and verbal communication
·Have good keyboard skills and IT skills, with a minimum of 45 wpm
·Can demonstrate a willingness to question their own attitudes e.g. toward different forms of parenting
·Have a fluent, descriptive and expressive use of English
·Can remain open minded and non-judgemental
·Willing to commit to work within Family Lives’ policies, in particular our Confidentiality Policy and Risk of Harm Procedures
·Willing to commit to attending regular supervision and support sessions
·Willing to work as part of a team
·Willing to commit to a mutually agreed period or ideally a 12 months commitment to the organisation.
Typing Task Prior to Application for Live Chat
Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 45 words per minute.
Please take a screen shot and send it across with your application
You can have up to 3 attempts and decide which result you would like to forward as part of your application
Typing task
Go to the website typingtest
You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).
We have remote voluntary call taker training groups the dates are below are you would need to be able to attend all 5 Modules from the training group.
Our next training groups are:
Tues 16th Sept = Please note different day
Wed 24th Sept
Weds 1st Oct
Weds 8th Oct
Wed 15th Oct
10am - 2pm
Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.
Typing Task Prior to Application for Live Chat
Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 45 words per minute.
Please take a screen shot and send it across with your application
You can have up to 3 attempts and decide which result you would like to forward as part of your application
Typing task
Go to the website typingtest
You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).
The client requests no contact from agencies or media sales.