Volunteer roles in north east

Sembeza Africa 

Sembeza Africa provides Quality Physical Education (QPE) programs that empower youth and communities in Uganda, integrating sports with education, gender equality, and environmental sustainability.

Uganda’s youth face significant barriers, including limited access to quality education, early pregnancies, and a lack of inclusive opportunities for physical and personal development. With over 75% of the population under the age of 30, Uganda needs initiatives that address these challenges holistically. Physical education in many schools remains underdeveloped, leaving children without the critical skills for leadership, teamwork, and resilience. Furthermore, environmental degradation threatens the communities we serve, and gender inequality continues to limit opportunities for girls to participate in sports and education.

Sembeza Africa focuses on delivering Quality Physical Education (QPE) programs that promote physical activity as a foundation for learning and life skills. By integrating sports into education, we empower youth to build confidence, develop leadership abilities, and foster inclusivity. Our programs also incorporate elements of Traditional African Sports and Games (TASG) to preserve cultural heritage while making physical education more engaging. Through structured QPE initiatives, we address critical issues such as gender equality, environmental stewardship, and access to education, aligning our work with Uganda’s national development priorities and the UN Sustainable Development Goals.

Project Manager

We are seeking a proactive and detail-oriented project manager volunteer to join our dynamic team. You are expected to:

• Provide operational support to all projects and make sure tasks are completed as required.
• Lead project planning and execution, making sure the goals have been met.
• Support the recruitment team in welcoming new volunteers and help to match their skills to the right tasks 
• Spot operational inefficiencies and suggest practical ways to enhance overall project efficiency.
• Share updates on progress and outcomes with the leadership in a clear, simple way.

Skills and Qualifications 

• Strong organisational skills
• Be familiar and comfortable with digital project and task management tools like Asana, Slack.
• Ability to work independently and take initiative.
• Organised, reliable, and able to meet deadlines.

Minimum Hours per Week:

7-9 hours per week

Duration:

6+ months

Sembeza Africa 

Sembeza Africa provides Quality Physical Education (QPE) programs that empower youth and communities in Uganda, integrating sports with education, gender equality, and environmental sustainability.

Uganda’s youth face significant barriers, including limited access to quality education, early pregnancies, and a lack of inclusive opportunities for physical and personal development. With over 75% of the population under the age of 30, Uganda needs initiatives that address these challenges holistically. Physical education in many schools remains underdeveloped, leaving children without the critical skills for leadership, teamwork, and resilience. Furthermore, environmental degradation threatens the communities we serve, and gender inequality continues to limit opportunities for girls to participate in sports and education.

Sembeza Africa focuses on delivering Quality Physical Education (QPE) programs that promote physical activity as a foundation for learning and life skills. By integrating sports into education, we empower youth to build confidence, develop leadership abilities, and foster inclusivity. Our programs also incorporate elements of Traditional African Sports and Games (TASG) to preserve cultural heritage while making physical education more engaging. Through structured QPE initiatives, we address critical issues such as gender equality, environmental stewardship, and access to education, aligning our work with Uganda’s national development priorities and the UN Sustainable Development Goals.

Monitoring, Evaluation and Learning Coordinator

We are seeking a Monitoring, Evaluation and Learning (MEL) Coordinator to volunteer remotely with our team. This vital role is responsible for ensuring the effectiveness and transparency of our programs by leading data collection, conducting comprehensive evaluations, and translating results into compelling impact reports.
The MEL Coordinator will work closely across teams, performing the following core functions

• Data Collection & Analysis
• Lead Data Collection efforts across all active programs, ensuring accuracy, consistency, and timely submission of information.
• Program Evaluation: Design and execute evaluation frameworks to assess program efficiency, outcomes, and long-term impact.
• Reporting & Learning
• Develop high-quality, actionable reports that highlight program successes, challenges and key learning points
• Facilitate internal discussions to ensure program staff utilise evaluation findings to drive continuous improvement

Skills and Qualifications

• Experience in data analysis, monitoring, evaluation, or research
• Familiarity with various data collection tools and methodologies.
• Strong proficiency in creating reports and presentations (e.g., using Excel, Google Sheets)
• Excellent organisational skills and self-motivation to manage project deadlines independently.

Minimum Hours per Week:

4-6 hours per week

Duration:

6+ months

Every day, disabled people who rely on highly trained assistance dogs face unnecessary barriers. From being refused entry to shops and restaurants, to navigating confusing legal protections. These challenges persist despite the vital role assistance dogs play in giving people greater independence, confidence, and opportunity. Outdated legislation and a lack of clarity around rights and responsibilities mean progress is slow. Change is urgently needed.

That’s where you come in. We are working in partnership with Assistance Dogs UK (ADUK), the umbrella body of 14 accredited assistance dog charities in the UK, to build an Advisory Panel of expert voices to help shape the future of access and protection for assistance dog partnerships. By joining, you will contribute to a vision of a society where disabled people face no barriers, where legislation is clear and enforceable, and where high standards safeguard both people and dogs.

What we’re looking for

Panel members will bring credibility, relevant skills and knowledge, and a commitment to integrity, openness, and collaboration. You will be confident in influencing, communicating clearly, and making an active contribution. The ability to draw on your networks to support the panel’s work is also valuable.

To achieve this, ADUK seeks individuals from the following fields:

• Legal - able to offer insight and guidance on legislative frameworks and legal interpretations
• Lobbying and changemaking
• Advocacy
• Disability rights and access
• Animal welfare
• Strategic communications, marketing or PR

Panel members are expected to:

• Demonstrate high levels of personal credibility, bringing relevant experience, skills and knowledge.
• Conduct themselves with integrity, objectivity, openness, and honesty.
• Demonstrate their capability to be personally effective, with excellent communication skills, and the ability to influence, and actively contribute.
• Harness relevant networks as required.

Training will be provided on assistance dog standards and/or ADUK policy context.

About ADUK

ADUK work to the highest international standards of assistance dog training and welfare, uniting their member organisations, and systematically changing minds - from policymakers to service providers, through to sector professionals and the general public, using evidence-based advocacy and education to further their objectives.

If you’re really excited about this opportunity, but your experience doesn’t align with the skills and experience above, we still encourage you to get in touch to tell us what you can offer the ADUK Advisory Panel.

For more information, please contact Katherine Anderson-Scott, Executive Director of Charisma Charity Recruitment. Expressions of interest should be submitted through the Charisma website and include a comprehensive CV and supporting statement.

We welcome and encourage expressions of interest from people of all backgrounds who reflect our diverse society.

Closing date: Monday 24 November 2025

Charisma vetting interviews will need to be completed by close of play on the 2 December in preparation for shortlist submission on the 3 December.

Interviews with ADUK are expected to take place in mid-December, with the possibility of some sessions being conducted in January 2026. We appreciate your understanding as we navigate a busy time of year.

We're looking for at least three more Trustees to join our board

Treasurer | Vice-Chair | Fundraising Lead

We are looking for Trustees who have an understanding and interest in Black feminist thought, tech policy, digital rights, human rights, critical internet studies, digital policy, and who have relevant experience in charity fundraising, finance or leadership, organising and governance.

If this sounds like you, then we’d love to hear from you!

https://lnkd.in/eNGfqPmc

Sooty, the nation’s much-loved bear and a true national treasure, has featured on RNIB’s collection boxes for over 50 years. Thanks to generous public support, these iconic boxes have raised more than £13 million in donations.

We’re looking for friendly, reliable volunteers to join our network of Sooty Box collectors. In this flexible role, you’ll help place new boxes and collect and bank donations from Sooty Boxes in local shops, cafés and other businesses in your area. Whether you volunteer on your own, with a friend or as part of a group, you’ll be making a real difference in your community.

You can give as much or as little time as you like and fit the role around your other commitments.

Please note: Volunteers are expected to use their own transport and ideally should have access to a car. Mileage or public transport costs will be reimbursed.

How often will I be needed?

• 1 Hours per Week

Key requirements

• Requires 2 references

Location

Region

• Northern Ireland, North West, North East, Yorkshire and the Humber, East Midlands, Greater London, Wales, South West, West Midlands, East of England, South East, Scotland

Additional location information

• We are particularly looking for volunteers in Ayreshire, Bedfordshire, Berkshire, Cambridgeshire, Cheshire, Devon, Derbyshire, Dorset, Essex, Gloucestershire, Gwynedd, Isle of Wight, Jersey, Kent, Lancashire, Leicestershire, Lincolnshire, Merseyside, Norfolk, Northern Ireland, Nottinghamshire, Somerset, South Humberside, Staffordshire, Suffolk, Warwickshire, West Midlands, West Yorkshire, Wiltshire

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • Good organisational skills • Trustworthy, enthusiastic and self-motivated • Willing to travel in and around your local area • Comfortable working independently • Able to send and receive emails

Join the Board at Sight Research UK and help our mission to fund vital research into eye disease and shape a future free from sight loss.

Location: National

Time commitment: Equivalent of one day a month.

Applications for this role close at 9 a.m. Monday 17th November.

Who we are

Every 6 minutes, someone in the UK receives the devastating news that they are going blind. That’s 250 people a day.

Sight Research UK is a UK charity focused on funding research into any eye disease. Our vision is a clearer future for those living with sight loss. Our mission: Using our scientific network across the UK, we champion and accelerate innovative eye disease research. Through targeted investment into the most promising science, we will deliver meaningful impact for those living with sight loss.

We are proud to have grown significantly in recent years, doubling our income in 2023–24 and committing over half a million pounds to new research grants. Our innovative funding model is already delivering results, with a record eight Seed Awards and two Translational Research Awards funded last year, helping to bring forward new solutions for people at risk of sight loss.

About the role

Our Board of Trustees is made up of eight individuals who bring a wealth of skills and experience to the organisation. As we look to expand our profile as well as strengthen our governance and clinical expertise, we are now seeking to appoint an additional Trustee with a senior background in medicine, ophthalmology, optometry, or a related field. This is an opportunity to play a pivotal role in shaping our funding strategy, advising on clinical and research priorities, and acting as an ambassador to grow our networks and influence.

Who we are looking for

We are seeking a senior clinician, medical professional, or academic, ideally with expertise relevant to eye health, ophthalmology, optometry or translational research. You will bring knowledge and insight to strengthen our Board and help guide our ambitious research strategy. Knowledge of how grant funding is used within eye research from a clinical aspect, as well as knowledge of intellectual property, would also be beneficial. You will also be someone who shares our determination and will support us to raise awareness and increase the volume and quality of applications for grant funding.

If you are passionate about enabling medical research advancement, thrive on teamwork and relish an exciting challenge, we would love to hear from you.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at  9 a.m. Monday 17th November.

We’re looking for compassionate and knowledgeable volunteers to join our small, friendly team as SEND Advocates. In this role, you’ll help families by explaining SEND processes and legislation, supporting them to communicate with schools and local authorities, and ensuring their child’s needs are properly recognised. You’ll also assist with preparing letters, attending virtual meetings, and keeping accurate confidential records.

We are looking for benefits advisors to join our Entitlements support page to support members with current claims, new claims, what they maybe entitled to in their circumstances.

This is all online and hours are flexable around your current committments. 

About Victory Afghanistan

Victory Afghanistan is a Chicago-registered nonprofit dedicated to providing education and mentorship to Afghan girls and young women who have been banned from attending school. We currently run six levels of English classes and a Mentorship Programme that includes three career pathways:

1. Online Higher Education – Bachelor’s and Master’s degrees through remote universities.

2. Offline Higher Education – Bachelor’s and Master’s degrees via scholarships and sponsorships abroad.

3. Online Work & Internships – Virtual career and internship opportunities.

About the Role

We’re now looking for a new Online Pathway Manager to oversee and expand the Online Higher Education stream. You’ll step into an existing structure — our previous manager will fully brief you — so you won’t be starting from zero.

Your mission will be to help identify and secure online learning opportunities for our mentees who cannot leave Afghanistan. This could include building relationships with universities in the US or Europe, sourcing scholarships or sponsorships, and exploring donated course placements.

You’ll work closely with three Project Coordinators (who are also students in our academy), guiding and mentoring them as they assist you.

What We’re Looking For

• Strong initiative and leadership – someone who can drive things forward independently.

• Confident communicator with good public relations skills.

• Experience in higher education, partnerships, or international development is ideal.

• Based in the United Kingdom or United States (for time-zone alignment).

• Able to commit around 6 hours per week and attend weekly team meetings.

• Ideally available until September 2026 (the end of the next academic year).

You’ll report directly to the Operations Manager and work with a small, passionate, and global team making a real impact in girls’ lives.

Exciting opportunity as Chair of trustees of a small and dynamic arts and crafts re-use charity in SW London looking to take the charity forward and grow and diversify its income streams.The Chair will join an established and small board of trustees and must be experienced in leading a board in terms of strategy, risk and planning, financial governance, building positive relationships, one-to-one reviews with trustees to bring out the best in them, building the board and growing the charity's impact. 

The Chair will have a wide-ranging impact, shaping the charity's strategic direction and helping it achieve the charity's mission to promote artful re-use of waste materials diverted from landfiil and incineration for use with a wide range of beneficiaries for artistic, educational, recreational or therapeutic benefit throughout south-west London. Your leadership will ensure that the charity provides and extends its range of support and services to existing and future beneficiaries and maintains its role as an active participant in the circular economy. 

Could you help to raise vital funds for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people and some occasional free time.

What is a Branch Fundraiser?

As part of a local team, our fundraisers represent SSAFA at events, and in public. The role includes helping at fayres, street collections, concerts, quizzes, raffles, sporting events etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

SSAFA branches rely on regular charitable income to fund all the necessities behind our support for clients. This includes volunteer travel expenses, phone bills, publicity, and grants for clients in urgent need. A varied programme of fundraising also keeps the SSAFA profile high in the local community, so everyone knows who we are and how we can help.

When would you be needed and where would you be based?

This role involves being out and about at public events and would suit someone looking to give the occasional day, half day or evening to support SSAFA; when and where would be flexible to suit you.

What would you be doing?

• Be part of a team with collection/buckets tins at events, supermarkets, shopping centres, etc.
• Acting as a marshal at a public event e.g., handing out water to runners, supervising parking etc.
• Being part of a team running a stall at an event, Armed Forces Day, fayre, county show etc.
• Helping with putting up posters, building gazebos, serving refreshments, packing/unpacking cars etc.
• Being a positive ambassador for SSAFA, engaging people of all backgrounds and interests
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Give tangible and practical support to your local branch by raising funds used directly to support clients.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - fundraising workshops.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses, fundraising guidance, and marketing materials
• Local Fundraising Coordinator
• Fundraising Manager (per region)
• Access to the Fundraising and Marketing teams based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people
• Confident people who feel happy to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected the Fundraising Coordinator about your availability.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to get to events.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 16

Please note: If you are under 18 you are not allowed by law to volunteer at a street collection, raffle or an event serving alcohol. If you are under 16, please contact us, you will need to volunteer with a parent or adult responsible for your safety.

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Join an award-winning charity in Macclesfield, celebrating 20 years of empowering young people and building community. We’re looking for a volunteer Finance Trustee with experience in finance or accountancy, and a willingness to apply their skills to the charity sector.

You’ll join a strong, experienced board with expertise in business, law, safeguarding, and management, supported by robust policies, safeguarding training, and a culture of creative thinking. Our finances are in good shape, and you’ll be supported by our skilled Operations Manager and admin team. Cre8 is a responsive, values-driven organisation with diverse funding streams, including a pioneering social enterprise. If you share our vision and passion for community, we’d love to hear from you.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.