Advice volunteer roles

Volunteer Role: Event Volunteer

Location: Across Wales

Frequency: A few hours across the year

Reporting to: Adoption Community Manager

Safeguarding: Enhanced DBS 

Events organised by Adoption UK Cymru are facilitated face to face or virtual meetings/events run by community group coordinators (who are volunteers) or the Adoption Community Manager. The events are run to offer local networking, support, information, advice, guidance and a sense of community for adoption UK members.

Events are held at different points during the year, and the frequency is dependent on the availability of the Adoption Community Manager or our Community Group Volunteers.

What you will be doing 

There could be a range of tasks depending on the event and your preferences. You could be setting up equipment and displays or helping to check in families on arrival at an event or supporting activities with children or adults. You will be a welcoming face and point of contact for families during an event.   

The Skills and Experience you need 

·Enthusiasm 

·A friendly manner 

·Excellent communication and interpersonal skills 

·Ability to work as part of a team 

·Ability to respect and understand the need for confidentiality 

·Flexible and adaptable approach to work 

·Positive and motivated attitude to work 

·Professional approach 

·Ability to respect other people’s differences and choices 

·Confidence to work independently and the ability to recognise when to ask for support or raise concerns if required 

What’s in it for you

·Meet new people and be part of helping adopted young people to thrive  

·Access to the online family members area and the opportunity to attend relevant training and development opportunities  

·Use and develop your communication, organisational and people skills  

·Receive an induction, relevant training, the support you need to carry out the role and agreed out-of-pocket expenses  

Safeguarding role requirements: All applicants will be subject to an Enhanced DBS

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Do you want to join an organisation committed to addressing low literacy and numeracy?

Volunteers are essential to Shannon Trust and bring their energy, ideas and skills to train mentors in prisons, support learners in the community and enhance our business support team.

We are looking for volunteers to provide training and support to our mentors in prison in the North East area. This could include visiting any of the following prisons: HMP Frankland, HMP Holme House, HMP Durham, HMP Northumberland, HMP Low Newton, HMP Deerbolt. There may be some additional preparation and/ or administrative tasks in between volunteering days at the prison.

Our prison volunteers nurture the growth of the Shannon Trust in their prison. They help unlock the power of reading by delivering training sessions for prison mentors and offering ongoing advice, guidance and support through mentor meetings.

Volunteer recruitment dates

The closing date for applications to attend our next round of training is 6 September 2026. In some circumstances, volunteer vacancies may close early. Successful applicants will be sent interview questions in advance with notice to prepare. We will respond to all applications. Successful applicants will be invited to an interview between 7 and 18 September 2026. This is an opportunity for you to meet our regional team, to find out more about you and for us to share more information about the volunteering role.

Training:

You'll be given high quality training to prepare you for volunteering with Shannon Trust. This takes place over 4 training sessions and via our online training portal. We ask that volunteers aim to complete the training in one course as this means that you will be ready to start actively volunteering. The next training sessions for volunteering for people applying to be a prison based volunteer will take place as follows.

Please check that you can attend all of the training the dates prior to applying:

• 8 October 2026, 10am – 1pm (via Zoom)

• 15 October 2026, 10am – 1pm (via Zoom)

• 22 October 2026, 10am – 1pm (via Zoom)

• 12 November 2026, 10am-4pm (in person session, London)

You’ll also receive the opportunity to attend ongoing training sessions and peer support meetings during your time as a volunteer to build your skills and experience.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above-mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We are seeking an experienced finance professional to join our Board of Trustees and provide strategic financial oversight to support the Trust’s long-term success and sustainability.

As a Trustee, you will play a key role in shaping the Trust’s vision, ensuring strong governance, and helping to deliver positive outcomes for our pupils, staff, and communities. Working collaboratively with fellow Trustees and senior leaders, you will contribute to effective decision-making and provide independent scrutiny and challenge where appropriate.

Key Responsibilities

Trustees collectively provide:

• Strategic Leadership – setting the Trust’s vision, values, culture, and long-term strategy.
• Accountability and Assurance – overseeing performance, risk management, and organisational effectiveness.
• Stakeholder Engagement – ensuring meaningful engagement with key stakeholders to support informed decision-making.

As the Finance Specialist Trustee, you will bring professional financial expertise to the Board, supporting robust financial governance, sustainability, and effective stewardship of resources.

What We Are Looking For

We welcome applications from individuals with strong financial knowledge and experience, who can provide strategic insight and independent judgement. Previous board experience is desirable but not essential.

Trustees are responsible for the governance of a charitable company and must ensure that the Trust complies with all relevant legal, regulatory, and statutory requirements. Trustees work closely with the Trust’s governance professionals and, where necessary, seek advice from external professional advisers.

This is an excellent opportunity to use your financial expertise to make a meaningful contribution to education and community outcomes.

We are looking for someone who:

• Professional experience in finance, accounting, audit, or financial management
• Ability to analyse complex financial information and communicate key issues clearly to non-finance specialists
• Understanding of governance, risk management, and assurance frameworks
• Commitment to the values, vision, and objectives of the Trust

Desirable criteria:

• Experience working within the public sector, charity, or education finance environment
• Knowledge of academy trust funding arrangements and financial frameworks
• A recognised professional finance qualification (e.g. ACA, ACCA, CIMA) or equivalent experience

Shortlisting: TBC

Interviews: TBC

All applicants short listed will be required to take part in a formal interview.

Additional Information:

Hales Valley Trust is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. All offers of employment are subject to an Enhanced DBS check, and where applicable, a prohibition from teaching check will be completed for all applicants.

This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020).This means that certain convictions and cautions are considered ‘protected’ and do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

We are seeking two enthusiastic and committed individuals to serve on our Board. This is an exciting opportunity to join an ambitious organisation working at the intersection of law, campaigning and social justice. As a Trustee, you will help shape the future of PILC, ensuring that we remain true to our purpose while continuing to deliver meaningful impact for the communities we serve.

We are committed to developing and maintaining a Board that is as inclusive as possible and representative of the communities we work alongside. Therefore, having lived experience in an area of our work would be advantageous. We welcome applicants from a wide range of backgrounds, experiences and perspectives, recognising that a diverse Board strengthens discussion, improves decision-making and helps us better fulfil our mission.

We are particularly interested in applications from individuals who have legal expertise (ideally in the non-profit sector), or expertise in Human Resources or Finance.

As a member of the Board of Trustees, you will oversee the strategic direction, governance and financial sustainability of the organisation. You will help ensure that PILC has a clear strategy, that its resources are used effectively, and that its activities remain aligned with its charitable objectives and values. You will also provide constructive support and challenge to the Senior Management Team, helping the organisation to develop, grow and achieve its mission.

Trustees have collective responsibility for the governance of the charity. This means that decisions are made collectively by the Board and trustees share responsibility for those decisions, always acting in the best interests of PILC.

Please note that this is a voluntary position, but reasonable expenses will be reimbursed. The time commitment for this role is approximately 8-10 days per annum. The Board meets online on the 3rd Monday of every other month from 6-8pm and trustees are required to attend with their cameras on. All Board papers are circulated usually 2 weeks ahead of the meeting.

Duties
As a Trustee, you will be expected to:
• Attend bi-monthly Board meetings (held remotely), having read the papers in advance and being prepared to contribute constructively to discussion and decision-making.
• Attend the annual Board away day and Annual General Meeting (AGM).
• Support, promote and provide advice on PILC’s charitable purpose, vision, values and strategic objectives.
• Approve operational strategies, policies, and monitor and evaluate their implementation.
• Oversee PILC’s financial sustainability by reviewing and approving budgets, PILC’s financial statements and monitoring and evaluating financial performance.
• Ensure that the charity is well governed, effectively managed and compliant with its legal and regulatory obligations.
• Support the effective management of risk and ensure that appropriate systems of internal control are in place.
• Provide appropriate support, constructive challenge and accountability to the Director in the exercise of their delegated authority.
• Keep informed about developments affecting PILC, the non-profit legal sector and the wider operating environment.
• Contribute to the regular review and continuous improvement of the Board's effectiveness and governance arrangements.
• Exercise independent judgement, act with reasonable care and skill, and always act in good faith in the best interests of PILC’s, managing any actual or potential conflicts of interest appropriately.
• Act as an ambassador for PILC, promoting its work and using your skills, knowledge, experience and networks to support the organisation where appropriate.

Do you have a direct Latin American background and financial expertise you want to put to meaningful use?

This is a great opportunity to contribute to the financial management and sustainability of a registered charity that has supported Latin American and other migrant communities through information, advice and guidance for vulnerable individuals, children and young people's activities and projects, adult education opportunities, and community-led cultural projects since 1983.

About us

LAH is a community-led charity driven by and for Latin Americans in the UK. For decades, we have been supporting Latin American and other Spanish and Portuguese-speaking migrants, championing their rights, wellbeing, and inclusion. We are a small, close-knit team with big ambitions, and everything we do is rooted in the lived experiences of the communities we serve. Our work takes place across London and at our community centre in Kilburn, North West London.

About the role

This is a voluntary, non-executive governance role with a time commitment of just 2 to 3 hours per month. As Finance Trustee, you will Chair our Finance and Fundraising Sub-Committee, providing board-level oversight of LAH's financial health: reviewing management accounts, scrutinising budgets and forecasts, ensuring our financial controls are robust, and supporting the wider Board of Trustees at Latin American House to understand financial risk and sustainability.

You will work closely with LAH Director and finance team, contributing to the approval of annual accounts and budgets, and ensuring we meet our Charity Commission and Companies House obligations.

This is strategic oversight, not day-to-day operations - the hands-on finance work stays with our staff.

If you have ever wanted your professional skills to serve your community, this is how.

What we are looking for

You will have a direct Latin American background, this is a requirement of LAH's governing documents, alongside experience in finance, accounting, budgeting, or financial management. You will be able to translate financial concepts clearly for non-finance trustees, bring sound judgement and analytical thinking, and be comfortable in an organisation where systems are still growing and developing.

You do not need prior trustee or charity experience. What matters is integrity, a collaborative spirit, and a genuine commitment to the communities LAH serves. 

What we offer

• A meaningful governance role at the heart of a values-driven organisation
• The chance to contribute your financial expertise directly to your community
• Full trustee induction and ongoing governance support
• A collaborative, committed Board of Trustees working towards a shared mission
• Reasonable out-of-pocket expenses reimbursed

Latin American House is a registered charity (1127253) and registered company (06720498). Trustees serve in a voluntary capacity.

PURPOSE OF THE ROLE

There are currently four Committees that report directly to the Board of Trustees, one of them is the Safeguarding Committee, of which you will be a member.

The Safeguarding Committee provides assurance, advice, and recommendations to the Board on safeguarding matters.

The Committee provides strategic leadership, ownership and oversight of The Scout Association (TSA)’s safeguarding policies and procedures, and ensures that safeguarding policies, procedures and practice remain fit for purpose and sector leading in protecting young people in Scouting.

The Committee also provides strategic oversight, challenge and assurance in relation to TSA’s safeguarding arrangements, including the safeguarding of adults where relevant.

The Independent Member aged 18-24 brings a young adult perspective to Committee discussions and helps ensure that the experiences, views and needs of young people are considered in safeguarding strategy, policy, practice and assurance. The role is not operational: it is a strategic governance and assurance role, with support, induction and mentoring provided.

MAIN RESPONSIBILITIES

· Provide a young adult perspective to Committee discussions and decision-making.

· Ensure that the perspectives, experiences and voices of young people are reflected in safeguarding discussions, policy development and Committee decision-making.

· Help ensure the experiences and views of young people are considered in safeguarding strategy, policy and practice.

· Contribute to discussions on safeguarding risk, assurance, organisational learning and continuous improvement.

· Support the Committee’s consideration of emerging safeguarding issues affecting young people, including risks in online and digital environments.

· Assist the Committee in reviewing safeguarding performance, learning and assurance information.

· Contribute to the Committee’s review of safeguarding assurance activity, quality assurance findings, thematic reviews, and organisational learning arising from safeguarding incidents and case reviews.

· Contribute ideas and constructive challenge to help improve safeguarding across Scouts.

· Support the Committee in ensuring safeguarding arrangements remain fit for purpose and responsive to changing risks.

THE PERSON

Skills

· Communicate confidently and respectfully with a range of audiences.

· Listen carefully and contribute effectively in meetings.

· Analyse information, ask constructive questions and share views clearly.

· Work collaboratively as part of a committee.

· Develop a broad understanding of Scouts, its governance arrangements and safeguarding practice.

Experience

No previous committee experience is required. The Committee is looking for someone who can demonstrate some of the following.

· An interest in safeguarding and the welfare of young people.

· An interest in digital safeguarding, online safety, digital harms, social media risks or emerging technologies.

· Experience of volunteering, leadership or participation in youth organisations.

· Experience of representing the views of young people or contributing to youth voice activity.

· Education, employment or voluntary experience connected to safeguarding, social care, criminology, law, psychology, education, digital technology, online safety or related fields.

 Characteristics

· Aged 18-24 at the time of appointment.

· Passionate about helping create safer environments for young people.

· Commitment to the values and purpose of Scouts.

· Curiosity, willingness to learn and readiness to contribute.

· Sufficient time available to fulfil the role.

TIME COMMITMENT AND MEETINGS

The Safeguarding Committee normally meets four times per year, with three meetings held virtually and one longer meeting held face-to-face. The appointed member will be expected to read papers in advance and contribute to discussions during meetings. Support, induction and mentoring will be provided.

Applicants should expect to spend around two days per quarter on Committee business after the induction phase, including preparation, attendance and follow-up activity.

APPOINTMENT TERM

Appointments will normally be for three years, subject to a six-month review, and may be extended by mutual agreement provided the individual remains within the 18-24 age range at the start of any subsequent term.

REMUNERATION AND EXPENSES

In common with other registered charities, there is no remuneration directly associated with the role. The Scout Association will reimburse reasonable and properly documented expenses incurred in performing the role in accordance with its Expenses Policy.

The Society of Evidence Based Policing is looking for an additional trustee to join its board, with a particular focus on legal expertise.

SEBP is a registered UK charity that exists to improve policing for the public through the use, production and communication of evidence based practices in policing. We’ve been around since 2012 and although we’re run by and for police personnel, we’re an entirely independent grassroots organisation. You can learn more about our work at our website.

Our board provides governance, oversight, and strategic direction as the organisation grows.

Why we’re recruiting

We are strengthening the board for two reasons. First, resilience: an additional trustee helps ensure meetings remain quorate and decision-making robust when one or two trustees are unavailable. Second, expertise: we would particularly value a trustee with a legal background, ideally in charity and organisational law, to support good governance as SEBP develops.

The role

As a trustee you would:

• Contribute to the strategic direction and good governance of the charity
• Provide advice and scrutiny on organisational, charitable, and compliance matters
• Bring legal perspective to board decisions and emerging issues
• Act as an ambassador for SEBP and its mission

This is an unpaid, voluntary position; reasonable expenses are covered. The board currently meets once every other month, remotely and occasionally in person. Beyond meetings, we would expect occasional ad-hoc input between sessions — for example, a view on a specific governance or legal question — but the overall commitment is modest and manageable alongside a professional role.

Who we’re looking for

You don’t need prior policing or trustee experience. We are interested in hearing from people who:

• Bring legal expertise, particularly in charity law, organisational governance, or employment law
• Are committed to SEBP’s mission of evidence-based policing
• Can think strategically and offer constructive challenge
• Can commit the time to prepare for and attend meetings

We are committed to a diverse board and welcome applications from candidates who would broaden the range of perspectives and experience around the table.

Eligibility

Appointments are subject to the standard requirement that candidates are not disqualified from acting as a charity trustee under the Charities Act. As a policing charity, we also require confirmation that candidates do not appear on the College of Policing’s Police Barred List. Successful candidates will be asked to provide the relevant declarations as part of the appointment process.

How to apply or find out more

If this interests you — or if you know someone it might suit — please get in touch. Informal enquiries are welcome and encouraged before applying. To express interest, send a short statement (no more than one page) outlining what you would bring to the role, along with a CV or summary of relevant experience. Applications will be considered on a rolling basis, with a final deadline of 31st July 2026. For enquiries or to apply, contact Ben Linton, Chair of Trustees.

Summary

Supporting young people in leading activities and mentoring support by providing a listening ear and practical support and guidance.

Detailed description

You’ll find plenty of ways to use your listening skills as well as being a first point of advice for practical concerns that young people face or for supporting them in fun and exciting activities and games. We have our Youth Sessions based in Watford, Hatfield and Cheshunt.

Tuesdays (Watford, Orbital Community Centre)

*********PLEASE NOTE AS OF JUNE 2026 WE ARE AT CAPACITY FOR VOLUNTEERS AT WATFORD SITE AND WILL UPDATE THIS PAGE ONCE WE RE-OPEN APPLICATIONS HOWEVER PLEASE CONTINUE TO APPLY FOR HATFIELD**********

4.30pm to 6.30pm (Juniors)

6.30pm to 8pm (Seniors)

HATFIELD
Wednesdays

The Hive @ Jim McDonald Centre

Seniors - 4.30pm to 6pm

Thursdays

St John' Youth Centre

Juniors - 4.30pm to 6pm

Project Group - 6.30 to 7.30

You will be:

Supporting youth work activities and workshops

Supervising young people in discussion sessions

Building positive relationships with young people

Working with other staff to plan and evaluate activities by gaining feedback

The application process is simple - please submit an initial enquiries form by clicking on the below link with your details and ensure you let us know that you saw our advert on the CharityJob website and we will get in touch to discuss next steps. Following a brief discussion we will ask you to fill in a few more details, carry out an informal interview and apply for a DBS check as well as requesting details of two referees.

We also provide full training and support throughout your journey and you will have access to events and celebrations throughout the year!

We look forward to welcoming you to be a part of the One YMCA Family!

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Fashion Hub Volunteer 

Could you support sustainable fashion and help raise funds to end unfit housing and homelessness? 

Will you become part of our Sunderland Warehouse team and make a meaningful difference?

Join our warehouse team and play a hands-on role in giving quality clothing a second life. You’ll help sort and prepare donations from well-known retail brands, supporting sustainable fashion while raising vital funds to tackle unfit housing and homelessness. This is a great opportunity to gain practical experience in garment handling and warehouse operations, perfect for anyone interested in fashion, retail, or behind-the-scenes logistics. 

We can’t make the most of donated clothing without people to help us sort and prepare it with care. If you’d like to be part of that, we’d love to hear from you 

Location: Shelter Warehouse, 244-246 High Street West, Sunderland

Suggested contribution: It’s up to you! Volunteers can support for a few hours a day, or a few days a week.

Availability: Our warehouse is open Monday to Friday from 9am – 5pm

If you can give even a few hours during any of these times, we’d really love to hear from you.

Interested? You can visit our warehouse to find out more or apply online and we’ll be in touch. 

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details. 

Shop volunteering helps fight the housing emergency by raising vital funds that enable Shelter to provide advice and support for people who are experiencing bad housing and homelessness, as well as powering us to campaign for change. 

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

We welcome applications from people with a wide range of skills and experiences. It doesn’t matter if you’ve not volunteered or worked in a warehouse before. What’s most important is that you are a team player, willing to learn and want to make a difference in tackling the housing emergency while gaining warehouse or logistic experience.

Supporting you

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences. 

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance. 

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

• You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us or speak to someone at the shop. 

• We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.