Central operations coordinator volunteer roles

Could you raise SSAFA’s profile in your local area? You just need patience and the ability to get on with a wide range of people and age groups, some basic I.T skills and good written and spoken English. If you think this could be he role for you, we’d love to hear from you.

What is a Publicity Coordinator?

Publicity Coordinators work with other branch volunteers to develop a Publicity Plan to raise awareness of SSAFA that reaches potential beneficiaries, volunteers, and funders.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our beneficiaries come from all walks of life and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us. We need to recruit volunteers that reflect our local communities and raise money to fund our work. Could you spare a few hours a week to help us raise awareness?

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

When would you be needed and where would you be based?

This role is about building awareness so beneficiaries know who we are and how they can benefit from and access support, promoting volunteer opportunities and encourage people to raise finds and celebrate success. This means that on occasions, you might need to be present at events. As part of your local branch, you might have access to an office, but you can conduct the administration part of this role form home.

What would you be doing?

• Working with other branch volunteers to develop a publicity plan.
• Publicising SSAFA events.
• Work with Marketing/PR staff at central office to develop case studies of clients and volunteers and ensure that SSAFA branding and messaging are consistent.
• Develop and maintain networks with local press, TV and radio outlets through providing press releases, interviews, case studies etc.
• Working with the Digital Team at Central Office to develop and maintain a local on-line presence for the branch via a website and social media channels.
• Keeping a stock of SSAFA publicity materials and distributing them
• Liaising with PR staff at central office or on-call in the event of a PR/press situation.
• Supporting local and national campaigns to recruit new volunteers.
• Being a positive ambassador for SSAFA including all sections of the community in awareness raising
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Use your skills, knowledge and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - communication and marketing workshops.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Range of support from central and regional volunteer operations team as well as Marketing and Communication Teams based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people with good communication skills
• Good written and spoken English.
• Confident to deal with the public, potential clients, volunteers, other agencies and SSAFA colleagues – face-to-face, by phone, email or via social media
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Reliable attitude
• Ability to maintain confidentiality and keep information safely in line with SSADA policies.
• Access to public transport or a car to get to meetings and events.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative).

Is a criminal record check required? No

This Role Protects People, Not Just Content
Tell My Truth and Shame the Devil C.I.C. works with survivors, vulnerable adults, young people, and lived-experience storytellers. Content is not neutral here. It carries emotional, legal, and safeguarding weight.
The Content Approval & Safeguarding Coordinator exists to ensure that nothing goes live unless it is safe, ethical, compliant, and aligned with survivor-centred practice.
This role is a gatekeeper role, not a rubber stamp.
 
Purpose of the Role
This role sits between content creation and public release.
Its purpose is to:

• Protect survivors
• Protect the organisation
• Protect the community
• Ensure compliance with safeguarding, consent, and data protection standards

This role ensures that growth never comes at the cost of safety.

Experience Qualification and Requirements

Essential Experience

• Experience in safeguarding-focused roles where risk assessment, ethical judgement, and protection of vulnerable individuals are central.
• Experience in content moderation, editorial review, compliance, or approval processes involving sensitive or high-impact material.
• Experience working within survivor-led, trauma-informed, or community-based organisations.
• Experience in social care, youth work, community work, or similar environments involving safeguarding responsibilities.
• Experience assessing risk, balancing impact versus harm, and making defensible approval decisions.

Essential Skills

• Strong operational judgement and ability to make clear, consistent decisions under safeguarding and ethical frameworks.
• Excellent attention to detail, particularly around consent, language, framing, and contextual risk.
• Strong written communication skills for documenting decisions, feedback, and escalation summaries.
• Ability to work collaboratively with content, moderation, safeguarding, and campaign teams.
• Confidence following structured protocols and escalating concerns without delay when thresholds are met

Training & Qualifications

• Formal safeguarding training is essential.
• Ongoing training and guidance will be provided to support continuous learning and alignment with CIC standards.

Note: Lived experience alone is not sufficient for this role; demonstrated operational judgement and safeguarding competence are required.

Main Responsibilities/ Key Duties

• Review all content prior to publication to identify safeguarding risks, consent clarity, trauma exposure, and inappropriate language or framing.
• Apply content approval protocols consistently, ensuring decisions are aligned with safeguarding, ethical, and organisational standards.
• Ensure survivor testimony and sensitive content comply with informed consent requirements, usage agreements, and platform-appropriate boundaries.
• Assess whether content is suitable for public release, restricted distribution, amendment, or rejection based on risk and impact.
• Liaise closely with key stakeholders to ensure joined-up decision-making, including the Content Librarian / Asset Manager, Community Moderation team, Safeguarding Officer, and campaign leads.
• Maintain clear and auditable records of content approvals, rejections, required amendments, and final outcomes.
• Flag and escalate safeguarding concerns, boundary breaches, and high-risk material promptly in line with CIC escalation pathways.
• Support the development, refinement, and documentation of content approval frameworks and trauma-informed content guidelines.
• Contribute to continuous improvement by identifying recurring risks, gaps in guidance, or training needs related to content safety.

This role is not suitable if you:

• Avoid difficult decisions
• Prefer creative freedom over boundaries
• Are uncomfortable challenging others
• Want fast visibility or public-facing credit
• Are seeking immediate paid employment

Important to Be Clear

This is:

• A volunteer role during the build phase
• A position of trust and responsibility
• Not symbolic — this role has real authority
• Paid roles will be introduced as funding and sustainability allow.

Next Steps

Shortlisted applicants will be invited to:

• A safeguarding and judgement-based discussion
• A values and boundaries conversation

If you believe that truth without safety becomes harm, and that accountability must apply internally as well as externally, this role is for you.

A Final Word

Content approval is about people, not posts.

If you know that:

• Consent is a safeguarding responsibility
• Judgement must balance impact and harm
• Trust is protected through ethical restraint