Health policy volunteer roles

Join the MINDSET Charity Steering Group

Help shape a new movement for men’s wellbeing and personal growth

MINDSET is a new charity with a bold mission: to equip men with the tools, skills, and approaches they need to live happier, healthier, more resilient lives — in a non‑clinical, non‑therapeutic, practical way.

We’re building something meaningful from the ground up, and we’re looking for a small group of committed volunteers to help shape our foundation.

What is the Steering Group?

The Steering Group is a temporary leadership team (6–12 months) that will guide the early development of MINDSET before we formally register as a charity and appoint Trustees.

You’ll help shape:

• our mission and values

• our first programmes and workshops

• our safeguarding and boundaries

• our culture and tone

• our community outreach

• our long‑term structure and governance

This is your chance to influence a charity at the very beginning.

Who we’re looking for

You don’t need to be a mental health professional. You do need to care about men’s wellbeing and personal growth.

We welcome people with experience or interest in:

• facilitation or group leadership

• safeguarding or risk awareness

• wellbeing, coaching, or personal development

• community work or lived experience

• operations, finance, or admin

• marketing, branding, or communications

Most importantly, you should be:

• open‑minded

• collaborative

• reliable

• passionate about prevention and growth

• comfortable with reflective, skills‑based approaches

Time commitment

• Monthly meetings (online)

• Occasional small tasks between meetings

• A 6–12 month commitment while we build our foundation

Why join us?

This is a rare opportunity to:

• shape a charity before it launches

• influence how men’s wellbeing is approached

• be part of something meaningful and preventative

• help create programmes that genuinely change lives

• grow personally while helping others grow

You’ll be part of a supportive, purpose‑driven team building something that matters.

Interested?

If you’d like to express interest or learn more, please get in touch.

Tell us a little about yourself, why this matters to you, and what you feel you could bring.

About Talkthru

Talkthru is a specialist counselling charity based in Huddersfield, offering free, confidential support to individuals and families affected by pregnancy loss, baby loss and other birth-related trauma. As we continue to grow, we are looking to raise awareness and reach more families who need us—this is where you come in.

The Role

We are looking for a creative, sensitive, and driven Content Creator to help increase our charity's visibility, tell impactful stories, and reach communities who need support. This is an opportunity to make a real difference by using your storytelling and digital skills to foster connection, healing and support for bereaved families.

Responsibilities

• Create engaging and sensitive content for our social media channels (Instagram, Facebook, LinkedIn, etc.)
• Develop posts that align with our tone: warm, empathetic, and respectful
• Help promote key campaigns, events, and awareness initiatives
• Support the creation of blogs, short videos, or graphics (Canva or similar)
• Creating or refreshing website content, ensuring it aligns with our tone and mission
• Collaborate with our team to share real stories, testimonials, and resources (with consent)
• Monitor engagement and adapt content to help reach wider audiences

We’re Looking for Someone Who:

• Has experience or strong interest in content creation
• Understands how to handle sensitive topics (e.g., trauma, grief) with care
• Is a thoughtful communicator and a strong storyteller (written and/or visual)
• Is comfortable working independently and meeting deadlines
• Has experience with Canva, social media scheduling tools, or basic video editing (a bonus, not essential)
• Has a heart for our mission and a commitment to supporting grieving families

St. Barnabas House and Chestnut Tree House provide specialist palliative care within the hospices and in the comfort of patients' homes, treating adults and children with advanced progressive life-limiting illnesses.

To ensure our shops are packed with new and exciting stock and look appealing, we rely on a team of volunteers working behind the scenes to make this happen at our Retail Distribution Centre in Worthing. It's a hive of activity, with donations sorted from bags of clothes, and boxes of Bric-a-brac, to large furniture items.
This is an excellent role if you like being part of a team and enjoy keeping active. There's always lots to do, and it's fascinating when our volunteers spot something rare and valuable.

You can volunteer for one or more shifts a week for a morning, afternoon, or all day, but we're delighted to consider any time that suits you, even if it's just a couple of hours.

Apart from a willingness to help, no special skills are needed because we'll show you what to do and provide all the training you'll need.

At Cede Foundation, we create safe, welcoming spaces where children can learn, play, build confidence and enjoy positive experiences during the school holidays.

We are looking for friendly, caring and reliable volunteers to support our holiday club activities. Volunteering with us is a great way to help children take part in fun activities, make friends and enjoy a supportive space during their school break.

As a volunteer, you will work alongside staff and other volunteers to help the day run smoothly and make sure every child feels welcome, included and encouraged.

This role is ideal for someone who enjoys spending time with children, likes hands-on volunteering and wants to make a positive difference in their community.

What you will be doing

You will help make our holiday club a safe, positive and fun place for children.

Your tasks may include:

• Helping to prepare activity spaces before children arrive
• Welcoming children and families and helping with registration
• Assisting with games, creative activities, sports and group sessions
• Encouraging children to join in and feel confident taking part
• Supporting children during transitions between activities
• Helping with snacks, resources and general session coordination
• Assisting staff with attendance, feedback or simple record-keeping tasks where needed
• Helping to tidy activity spaces at the end of the day
• Promoting a friendly, inclusive and respectful atmosphere throughout the session

You will not be expected to lead sessions alone or take on staff responsibilities. A staff member or an activity leader will be there to support you throughout.

Who we are looking for

You do not need formal experience to apply, but you should be comfortable around children and willing to follow guidance.

This role could be a good match for you if:

• You enjoy working with children or would like to gain experience in this area
• You are friendly, patient and approachable
• You are reliable and able to attend the sessions you agree to support
• You work well as part of a team
• You are willing to follow guidance on safeguarding, health and safety and confidentiality
• You can encourage children in a positive and respectful way
• You have an interest in community work, play, sports, arts, crafts or children’s activities

Previous experience with children, youth work, education, sports, arts or community activities is welcome but not required.

What you will gain

This is a great opportunity to:

• Gain experience supporting children’s activities and community programmes
• Build confidence in teamwork, communication and activity support
• Learn more about how holiday clubs and community projects are delivered
• Meet new people and be part of a welcoming volunteer team
• Make a positive difference to children and families during the school holidays

Time commitment

Our holiday club sessions run during the school holidays, usually from 10 am to 2 pm on selected programme days.

You can volunteer for one or more days, depending on your availability. You may be asked to arrive a little earlier to help with set-up and attend a short briefing before the session begins.

Reasonable out-of-pocket travel expenses will be reimbursed in line with our volunteer expenses policy.

Our next holiday club starts on Tuesday, 26 May 2026.

Safeguarding and Inclusion

Cede Foundation is committed to keeping children, young people and adults safe. Volunteers will receive the guidance they need before starting and are expected to follow our safeguarding, confidentiality and conduct policies.

Depending on the role and level of supervision, volunteers may need a Disclosure and Barring Service (DBS) check.

We welcome volunteers from all backgrounds and will do our best to make reasonable adjustments so everyone can take part.

RETAIL VOLUNTEER SUPERVISOR  

Canterbury Shop

Are you ready to develop your retail and leadership skills?... Then this could be the volunteer role for you! We're looking for enthusiastic people to support the management teams in running one of our fabulous community shops.

From helping to recruit new volunteers and leading the shop team when the manager is off, to driving sales and donations and creating eye catching window displays this is a varied and engaging role that will have an impact on the store, the local community and the fight to defend the right to a safe home.

Because Home is Everything

Suggested Involvement: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied. 

Availability: The shop is open Monday - Saturday 09:00-17:00 and Sunday 10:00-16:00

Location: Canterbury, Kent

Supervised by: Community Shop Manager 

Why get involved with Shelter? Home is a human right. It's our foundation and it's where we thrive. Yet, every day millions of people are being devastated by the housing emergency. 

We are passionate about what we do and are proud to give pre-loved items a second chance and represent Shelter on the High Street.  Our shop teams ensure fighting the housing emergency never felt so fun.

Main Tasks can include:  

• Supporting our Community Shop Managers to run an exciting and inviting store.
• Using the till system to process sales, refunds and Gift Aid 
• Opening and/or closing the shop, including cashing up at the end of the day 
• Supporting other volunteers
• Using and updating our volunteer database
• Providing excellent customer service 
• Photographing and selling key items on our online shop
• Creating posts to promote our shops on Instagram

Skills and Experiences Required: Not essential as full training will be provided, however some retail or supervisory experience would be beneficial, as would confidence in the use of technology.

What’s important to us is that you want to be part of our team and come ready to share your individual skills and experiences.  

We do ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, safeguarding, confidentiality & data protection.  

You will be required to complete some essential learning and a full induction before you start in this role. 

Induction, Learning and Development: To enable you to take part in this opportunity Shelter will:  

• Provide you with a Volunteer Handbook and all relevant Policies/Procedures
• Provide learning including Health and Safety, Data Protection and Safeguarding
• Provide an on-the-job induction  
• Pay “out of pocket” expenses in line with Shelter’s volunteer expenses policy

Benefits of Volunteering with Shelter:  

• Supporting Shelter in our fight against bad housing and homelessness  
• Gain valuable work experience in a supervisory role 
• Be part of a great team, both in your shop and within Shelter Retail 
• Build your confidence and develop transferable skills 
• Enhance your CV – this is the perfect role for you to demonstrate the step from sales advisor to supervisory/management roles  
• Opportunities to develop your retail skills further out at events like Charity Supermarket and pop-up shops 

What Our Volunteers Say:

“Shelter was one of the first physical places where I felt I could fully be myself."

“Genuinely the highlight of my week. Feel like I’m part of something bigger.”

“Helping in the shop gives me satisfaction and gives me a place to go if feeling lonely and down.”

Next Steps: Please complete an application form online. After you have applied, we will review your application and invite successful candidates to attend a recruitment conversation.

Please note, you will be asked to declare any unspent convictions. As the role you are applying for has been designated as a regulated role, we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.  

Looking to Make a Difference? Join Where Next as a Board Trustee!

Are you a passionate professional who wants to make an impact beyond the workplace?

About Where Next
Where Next is a charity based in Redditch, Worcestershire and Studley, Warwickshire providing support to adults with learning disabilities.  Founded over 40 years ago by caring parents it has grown from strengthen to strengthen and now provides day care for 150 clients.  The care and support is centred around horticultural and social activities but it also covers many other activities for the clients ensuring that is a varied and engaging programme of activities, nurturing the potential of everyone who attends Where Next

The charity is led by a Chief Executive and a passionate and experienced Board consisting of an excellent Senior Management team and Trustees.  There are 20 staff in total 

The charity has just commenced a developmental journey which will be looking at redesigning the facilities and services ensuring that the charity continues to be relevant going forward. 

Our webpage provides mor information and insight to the work of the charity

What we are looking for.

The Board are looking to strengthen existing skills and knowledge that currently exists and would like to appointment Trustees with any of the following skills and experiences.

Ø  Parent/ carer of an individual with Learning and Disabilities - living or professional experience – bringing day to day experiences to ensure that the Charities strategy is appropriate from a user’s perspective

Ø  Health and safety contract management – providing expertise in all aspects of safety aspect

Ø  Fund raising and PR/marketing including social media - Bringing innovative ideas to expand our reach and connect more people with our cause.

Ø  Project management – sharing skills to aid strategy of charities developments

Ø  Business planning and/or Business Case development -providing skills for the creation of business cases

Ø  Horticultural management – Bringing leadership to support the activities of the charity

Ø  Education /Training/ skills and personal development - offering insights to help improve and develop our Board and workforce

Why Become a Trustee While Working Full-Time?

• Enhance Your Professional Skills: Gain leadership, governance, and strategic experience that complements your career development.
• Broaden Your Network: Collaborate with like-minded professionals, build relationships across sectors, and expand your influence.
• Flexible Commitment: We understand your time is valuable. Our trustee roles are designed to fit alongside your job, with regular meetings and flexible involvement options.
• Make a Real Difference: Your expertise can shape the future of a charity that empowers individuals with learning disabilities to lead fulfilling lives.

What’s Involved?

• Board Meetings: Attend approximately 4 meetings per year (held in person and/or virtually).
• Strategic Guidance: Work with fellow trustees to set the long-term vision and strategy of "Where Next" and oversee its implementation.
• Support & Advice: Provide expertise in your specific area while supporting the leadership team on key decisions and projects.
• Advocacy: Use your professional network to champion our cause and help us grow.

The application process

Applications are welcomed and applicants should send CVs and a supporting statement detailing what has attracted the applicants to Where Next to the Chief Executive. 

The shortlisted applicants will be invited for initial discussion with the chairman and CEO.

To lead, motivate and encourage the volunteers at each foodbank session and ensure every person visiting a foodbank session receives a friendly welcome and is treated with compassion, respect and dignity

Organise each foodbank session and ensure each is run efficiently and to a high standard in accordance with the Trussell franchise and Arden Foodbank policies and procedures

Lead a short team briefing with volunteers at the beginning of each foodbank session and a short session review at the end

Ensure that the distribution centre is a safe place for all clients and volunteers, that safeguarding procedures are understood and implemented, and that client confidentiality is respected

Deal appropriately with incidents, unforeseen events, or any other issues

Monitor health and safety at each foodbank session and record accidents and near misses

Review stock levels at the end of each foodbank session and complete a restock order to replace food and other items given out at that session

Ensure all necessary information is accurately recorded on the Data Collection System and communicate with referral agencies in response to queries or issues arising from vouchers presented by clients

Provide the Foodbank Manager with a report at the end of each session and raise any concerns regarding the operation of the session, or the distribution centre

Undertake the training of volunteers as may be required

Purpose 

To provide comprehensive administrative support across The Bridge Foundation's counselling, assessment, supervision and school-based services, ensuring the smooth day-to-day operation of the organisation, excellent client communication, effective record keeping and efficient support for therapists, managers and external stakeholders. 

Key responsibilities 

• Provide day-to-day administrative support for therapists and managers. 

• Assist with IT-related queries and provide basic technical support to staff. 

• Contribute to the continuous improvement of administrative systems and processes. 

• Help ensure compliance with organisational policies, procedures and safe working practices, including fire safety requirements. 

• Undertake any other duties commensurate with the role and level of responsibility. 

Diary and Room Management 

• Maintain the online room booking diary. 

• Add new clients and bookings to the diary and ensure there are no scheduling conflicts. 

• Manage bookings for private room hirers and coordinate external room bookings

Staff Administration 

• Collate staff holiday requests and maintain accurate holiday records. 

• Ensure holiday forms are completed and stored appropriately. 

• Monitor DBS renewal dates and process new and renewal DBS applications. 

Meetings and Training 

• Organise Wednesday meeting schedules each term. 

• Coordinate personal and group supervision schedules. 

• Arrange Continuing Professional Development (CPD) sessions and training events. 

Schools and External Services Administration 

• Provide administrative support to the Bridge in Schools (BiS) service. 

• Respond to enquiries from schools and external partners. 

• Provide routine IT and administrative support relating to school-based services. 

Reports and Documentation 

• Proofread, format and distribute psychiatric diagnostic reports, autism assessment reports and ADHD assessment reports. 

• Format, proofread and prepare a variety of documents, letters and reports. 

• Support therapists and managers with general administrative tasks and document preparation. 

• Complete the necessary administrative work for commissioned funding. 

• Send documentation to clients, including appointment information and client agreements. 

Office and Facilities Administration 

• Order, manage and replenish stationery, toys, equipment and office supplies. 

• Assist with building maintenance and undertake basic DIY and practical tasks where appropriate. 

• Help ensure the premises remain safe, well-maintained and welcoming. 

This job description is for guidance only and outlines the general ways in which it is expected you will meet the overall requirements of this post. The list of tasks is not exclusive and duties may be varied from time to time, with the job description being subject to review and periodic amendments.

Can you help us by providing a calm, safe, and caring environment for our small furries whilst we find them their fur-ever home?

Often when we think about animal fostering, cats, and dogs spring to mind, but have you ever thought about fostering our smaller animals? The RSPCA received more than 5,000 reports last year about rabbits and other small furries relating to neglect or abandonment and rescued an average of 340 small furries a month! To help us with the rehoming of these small animals, we are actively looking to add to our fantastic team of volunteer fosterers.

As a small animal fosterer, you would play an essential role in providing the animals in our care with a temporary home whilst they are being rehomed. Like us, even small furries have specific needs and requirements, but rest assured, once we have guided you through the fostering process the animal centre will ensure that you have all the necessary guidance, equipment, food, and veterinary care.

What You’ll Be Doing:

• Provide them with care, safe suitable housing, and space for playtime, as outlined in our policies and guidelines.

• Ensure that they are groomed if appropriate and fed and watered.

• Provide them with suitable and clean bedding to keep them cosy.

• Give them lots of attention and plenty of cuddles as they are very sociable animals.

What We’re Looking For:

• Volunteers aged 18 or over who have had plenty of experience of caring for animals.

• Fostering experience is beneficial but not essential as training is provided.

• For their wellbeing, our small furries may need to be fostered in pairs, so please bear this in mind.

• Any existing pets or animals need to have been spayed/neutered (some medical reasons may mean they cannot be so, please let us know if this is the case).

• You should be located in South Buckinghamshire or within a reasonable distance.

What’s in It for You?

• You will be making a massive difference to the welfare of the small animals in your care.

• Join a community which will enable you to meet new people and make new friends.

• Learning new skills through our comprehensive induction and fostering training programme.

• Enhance your CV by adding your volunteering experience and newly acquired skills.

• The RSPCA is happy to reimburse you for any pre-agreed expenses that you may incur through volunteering for us.

Practical Considerations:

• Health & Safety: You’ll need to complete a simple online Health & Safety course before starting the role.

Disclaimer:

Our voluntary roles are subject to:

• An informal interview and trial period.

• Submission of two referees’ contact details.

• Completion of relevant training and assessments for the role.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Provide a warm, friendly welcome to customers.
• Provide great customer service and a fantastic shopping experience.
• Receiving donated goods from members of the public.
• Processing sales and serving on the till.
• Promoting Gift Aid and other Sense fundraising initiatives.
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community.
• Supporting with the recruitment and training of new volunteers.
• Following health and safety measures to ensure the safety of everyone.

Will the role suit me? Yes, if you are:

• A team player who is good with people and enjoys interacting with the public.
• Enthusiastic and motivated with a positive attitude.
• Flexible, proactive, reliable and trustworthy.
• Confident with cash handling and have an eye for detail.
• Respectful of others and their diversity.
• Interested making a difference to people who have complex disabilities and are deafblind. 

What can Sense offer me as a volunteer?

• Induction and other relevant training
• Ongoing training and support to remain compliant and current in your role.
• Reasonable volunteer expenses reimbursed in line with our Volunteer Expenses Policy.
• The sense of fulfilment that comes from making a meaningful difference in the lives of disabled people with complex needs.
• A great way to develop new skills and share your existing skills.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

About Sense

Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose. 

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers. 

• We're creating change
• We're always learning
• We're better together

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

We have an elderly client in Luton, LU1 who would like someone to visit her at home once a week, or perhaps fortnighly with a phone call in between visits. She moved to Luton from Scotland many years ago and spends most of her days alone at home which understandably gets her down.  She has a supportive daughter who works full time and a friend who drops by when she can. 

As her befriender, you will provide companionship: friendly conversation and a non-judgemental listen ear, to help make her day a little brighter. Your gift of time, and your companionship will help to break the monotomy of sitting alone at home and will give her something to look forward to. Meetings will be in her flat, or in the communal garden when the weather allows. 

You need to be reliable, friendly and caring,English speaking and a good listener for easy conversations.  You should also be able to commit to befriending for at least 6 months.  Its worth noting that most of our volunteers stay involved for longer, only because they enjoy what they do. 

Befriending is a very easy way to help someone who is struggling and can be very rewarding, in fact you might both look forward to your meetings . It can also provide a great opportunity to gain practical experience of working with older adults in the community for anyone who is considering social or care work as a career. 

We provide training before you start and ongoing support once you are matched, we also reimburse expenses for travel and refreshments. Two references are required and an enhanced DBS check will be processed. 

If you live in or around Luton and have one or two hours to spare on a regular basis, please get in touch. 

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Hertfordshire’s Family Centre Service brings children’s centres, health visiting and school nursing together, to provide a more joined-up service for children, young people, and their families.

The centres deliver a range of support groups and activities for children and their families to help them be healthy, grow and develop. To make it easy for families to fit sessions and services around their busy lives, access is available from any Hertfordshire Family centre. We have locations across the entire county so please do enquire ensuring you have provided your postcode.

Main Tasks/ Responsibilities/ Activities

To represent Family Centre Services within local communities and help strengthen the link between families and the centre by promoting services and support available.

Key Responsibilities:

· Promote Hertfordshire Family Centres by attending toddler and parent groups and local activities.

· Distribute leaflets, posters, and other promotional materials in community venues (e.g. libraries, health centres, nurseries, shops).

· Talk to parents, carers, and professionals about the Family Centre offer, signposting them to services and activities.

· Share updates on Family Centre activities through word of mouth, local networks, and community noticeboards.

· Provide feedback to Family Centre staff about local needs, events, and opportunities for engagement.

· Represent the Family Centre in a positive and professional way at all times.

Skills / Abilities / Experience / Qualities

· Friendly, approachable, and confident in talking to new people.

· Good communication skills.

· Reliable and able to work independently as well as part of a team.

· Enthusiasm for supporting children, families, and the local community.

· Respectful of diversity and inclusive of all families.

· Knowledge of the local area and networks

Training / Support

· A full induction to the service and specific site will be provided.

· Requirement to undertake One YMCA online training courses

· To understand and implement One YMCA’s policies.

· Ongoing support and regular 1:1 meetings

· Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

· Undergo enhanced DBS check

· X2 References required

· Undertake additional training as and when required

· We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines