Housing support volunteer roles

Housing Rights Support Volunteer Merseyside

Do you want to make a difference to someone experiencing the housing emergency?

Information about the role

You’ll be supporting our Housing Rights Workers to help people who are currently experiencing the housing emergency. This is a varied role, with tasks including gathering information from clients, keeping clients updated on their cases, completing research, data entry and other admin tasks. 

Location: Holy Trinity Church, Richmond Park, Liverpool, Merseyside

Suggested contribution: One day per week (can be flexible around your commitments).

Availability: Volunteering will take place at a time that suits you, within Monday-Friday, 9am – 5pm

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details. 

Main activities may include:

• Speaking with new clients about their circumstances to identify how we can help.

• Communicating with existing clients to gather information, provide updates and support them with practical tasks like form filling. 

• Inputting client data onto our database.

• Researching options for housing and welfare funds and helping to complete applications on behalf of clients.

• Gathering and analysing data to identify local housing issues and trends. Compiling this information into a simple report.

• Completing administrative tasks such as photocopying and scanning.

This role fights the housing emergency by supporting people who are struggling with housing and bringing them one step closer to a safe home.

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

We’d love the volunteer in this role to have good communication skills and be confident with using IT. But the most important thing is that you have enthusiasm for fighting the housing emergency.

Supporting you

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences. 

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance. 

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us to see what options are available.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.

Front of House Volunteer

Information about the role

You’ll be the first point of contact for people coming to Shelter for housing, benefit or debt. This role supports the front-line service in the day-to-day operations of our housing, benefit and debt service in the hub and in our community settings.

Location: Shelter Lancashire Hub, Blackburn Central Library, Town Hall Street, Blackburn. Volunteering activity could be in the Hub or in our community settings.

Availability: Volunteering will take place within our Hub service hours of Monday-Friday, 9am – 5pm

The above is the essential information you need to know. You can apply now or read on for more details.

Range of activities may include:

• Meeting and greeting people as they arrive at the service
• Responding to general enquiries about our service
• Signposting to other services if we are unable to help
• General administrative task such as photocopying, scanning and updating information
• Contributing to reception displays and keeping notice boards tidy
• Updating client contact information on our database
• Sending text reminders about appointments and information by a no-reply text messaging service

This role fights the housing emergency by supporting people who are struggling with housing and bringing them one step closer to a safe home.

Benefits of volunteering with Shelter:

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

We’d love the volunteer in this role to have good communication skills and be confident with using IT. But the most important thing is that you are friendly and caring, with enthusiasm for fighting the housing emergency.

Supporting you

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.
• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.
• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.
• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

If you need to apply by an alternative method, please contact us.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.

End of document.

Job Description:

Housing & Property Compliance Lead — Living With Hope CIC

Living With Hope CIC is seeking a capable Housing & Property Compliance Lead to support the organisation’s accommodation standards, property readiness and housing compliance.

We provide safe accommodation and structured support for individuals escaping or recovering from domestic abuse. Our mission is to restore stability, dignity and opportunity.

This is not a passive advisory role.

We are looking for someone who understands housing, property standards and compliance, and can help ensure our accommodation is safe, presentable, properly managed and credible to councils, commissioners, funders and referral partners.

The role will involve:

• Supporting property compliance across our accommodation portfolio
• Reviewing housing standards, property readiness and inspection processes
• Helping strengthen fire safety, HMO, maintenance and compliance evidence
• Supporting SEA/Housing Benefit credibility from a property standards perspective
• Helping create a clear property readiness checklist for new accommodation
• Reviewing property risks before they become operational or reputational issues
• Supporting documentation, reports and evidence packs for councils and stakeholders
• Ensuring our housing standards support resident safety, commissioner confidence and long-term growth

We are especially interested in someone with experience in one or more of the following areas:

• Supported accommodation
• HMO management or housing compliance
• Property management or lettings
• Environmental health, housing standards or inspections
• Fire safety, maintenance or facilities management
• Housing Benefit, SEA or local authority accommodation standards
• Property operations within a charity, CIC, housing provider or social enterprise

This position is currently voluntary, but it is designed for someone who wants to help build a credible, high-standard housing model that can scale.

Expected commitment: approximately 1 board meeting per month, plus property compliance input where required.

If you understand housing standards, compliance and the importance of getting accommodation right, we would welcome a conversation.

As a member of the Board, you will be responsible for the overall governance and strategic direction of the organisation, developing its aims, objectives and goals in accordance with company guidelines, legal and regulatory guidelines, you will help to protect the wealth and assets of the organisation.

Responsibilities:

Ensuring that the organisation complies with internal policy and legislation.

Making sure that the organisation pursues defined goals in line with its stated objectives.

Monitoring the financial position and ensuring that the organisation operates within its means and that there are clear lines of accountability for financial management

Ensuring that the resources of the organisation are used only to pursue legitimate objectives. Contributing to the Board's role of providing strategic direction and supporting the development of policies, goals and targets.

Maintaining the good name of the organisation. Ensuring the financial stability of the organisation. Participating in working groups as necessary.

Attending seminars and networking events when required.

Leading discussions and providing guidance on new initiatives, particularly in areas where the member has specific skills, knowledge or expertise.

Maintaining confidentiality about any sensitive or confidential information Regularly attending and taking a full part in meetings.

Skills and qualifications:

Commitment to the goals and aims of the organisation.

Dedication to the role and a willingness to devote the required time. Understanding the importance of carrying out required legal duties. Proven strategic abilities that can be used to create effective plans.

Strength of character coupled with the ability to voice concerns and opinions. Proven experience working as a member of successful teams.

Integrity and objectivity which can be applied to all aspects of the role.

We are particularly interested in applicants who have professional backgrounds in Asset Management, Legal, Housing Regulation and Financee but welcome applications from anyone with the passion and commitment to our cause.

Meetings are held either in a Central London venue or over Microsoft teams, on weekday evenings once a quarter.

The AGM is held in October and we usually have one strategy day a year in the spring.

To express an interest in the role and to be considered, please submit the following:

• A detailed and up-to-date CV.
• A supporting statement that addresses the criteria in the skills and experience section and also outlines your motivation for applying.

Our House Experience Volunteers add the sparkle to any visit – giving everyone a warm welcome, bringing stories from Ickworth to life and helping people get the best out of their day. 

 This role will suit you if you are:

• Warm and friendly.
• Someone with a curious and inquisitive nature, with an ability to engage our visitors, ask questions and facilitate conversations.
• Able to listen thoughtfully and actively.
• Someone with exceptional customer service standards- a desire to put visitors before everything else.
• A good storyteller, with a talent for reading body language and thinking on your feet
• Sensitive to visitor and volunteer needs – working as an effective team member.
• Willing to develop your knowledge of Ickworth, its history and vast collections.

Tasks and responsibilities

• Responding to the diverse needs of visitors, including people with additional access needs.
• Sharing inspirational stories, curious facts and practical information or simply the space for visitors to wander at their own pace.
• Helping visitors to discover more, answering questions and making suggestions so they can enjoy their day, their way.
• Being an ambassador for the whole property and the National Trust. Helping visitors understand the full scope of the offer at Ickworth beyond the house.
• Learning more about Ickworth, so you can share your knowledge and stories of the family and their collections with visitors.
• Responding to the changing needs of Ickworth – supporting ongoing interpretation strategies in the House.
• Supporting with health and safety and evacuation procedures if required.
• Being part of a team that may need to adapt and change in response to local needs, National Trust priorities or changes to government guidelines 

 By getting involved you could· 

• Become part of a friendly and dedicated team.
  Spend time with us at Ickworth, learn about its history, stories and enjoy its beauty.
• Meet people from all walks of life
• Find an opportunity to use your existing skills and develop new ones.
  Improve your communication skills.
  Get a warm glow by knowing you have made a difference to someone’s day out with us.

 You’d also be joining Europe’s largest conservation charity and the wider National Trust team proudly looking after 780 miles of coastline, over 250,000 hectares of land, over 500 historic houses, castles, ancient monuments, gardens, parks and nature reserves (including lighthouses, villages, pubs and a gold mine!). We are a unique charity welcoming millions of people each year and with a vision to open up places for the benefit of everyone, for ever.

All National Trust volunteers will be asked to

• Respect and uphold the National Trust values whilst volunteering with us.
• Complete training required of all NT volunteers and any role specific training
• Adhere to relevant policies and processes including safeguarding, health and safety, and equality and diversity. 

 We want all our volunteers to feel welcome and to have an equally positive experience when volunteering with us. So, volunteers will:

• Be provided with the necessary induction, training, equipment and reasonable adjustments to do this role well and safely
• Be offered expenses to cover agreed travel costs between home and place of volunteering.
• Have remote access to support, news and rotas via our volunteer website 

Skills acquired: Adaptability, Communication Skills, Community Development, Customer Service, Event Support, Exhibition Arts, Fundraising, Interpersonal Skills, Public Relations, Public Speaking, Teamwork, Visual Arts

Join our Client Services Governance Committee as a co-opted member

At Crisis we are privileged to support people out of homelessness and campaign for the changes needed to solve it altogether, whether through direct services or our leading-edge research and influencing work in England, Scotland, and Wales.

As we embark on the delivery of our new 10-year strategy, we are looking for a new co-opted member that can and add to the skills of a high-performing sub-committee of our Board of Trustees.

This is an excellent opportunity to contribute your expertise; by providing strategic insight and guidance on the safe, inclusive, equitable and impactful services we provide our members to help them out of homelessness.

We are looking for people that:

· Care deeply about improving systems and services and ending homelessness

· Have skills and experience in service delivery and/or service design

· Communicate clearly and can work well with others — including trustees, staff and members

If this sounds like you, we look forward to hearing from you.  You do not need previous board experience. We will support you to develop the skills and confidence needed for the role.

What matters most is your commitment, your perspective, and your willingness to help us make good decisions.

To apply, please submit any of the following:

· A short expression of interest (max. 500 words) explaining why you want to join and what skills you bring (with or without current CV)

Or

· Audio/video format application (max. 3-4 minutes)

To understand more about the role, please get in touch if you would like an informal conversation beforehand.

Applications should be submited via email by Thursday 25 June 2026.

Shortlisted candidate will be invited to an informal group discussion/scenario situation with Chair of the Committee, Executive Director of Client Services, and an Expert by Experience, which will take place on Thursday 2 July, online.

Formal appointment will then be made by the Crisis Board in July with the first Committee meeting in August 2026.

About Us

Crisis is here to end homelessness for good. Over the next ten years, our aim is to:

1. We’ll campaign across England, Scotland, and Wales to push for the policies needed to end homelessness. We’ll also challenge unfair treatment and harmful stereotypes about people who are homeless.

2. We’ll open a network of Crisis Centres across the UK. Each Centre will offer high‑quality support to people who need it and create a plan to end homelessness in the local area. We’ll also provide more than 1,000 homes for our members by launching a new housing company that shows how giving people a stable home first can end homelessness.

3. We’ll bring people from all over Britain together to help—landlords, employers, teachers, healthcare workers, and anyone else who wants to make a difference. Everyone has a role to play in ending homelessness

About the Client Services Governance Committee:

· The committee is made up of 3x Trustees and an Expert by Experience who has previous lived experience of homelessness; there is currently no member involvement on the committee

· Makes sure Crisis’ services are delivered safely, professionally, and to a high standard, and giving the Board confidence that this is happening.

· Oversees safeguarding across all Client Services, and helping to build a culture where safety, awareness, and the wellbeing of everyone who comes into contact with Crisis, are top priorities.

· Provides a space to review and challenge how Client Services are governed — including how incidents and complaints are handled.

About the Role of co-opted member:

• Reporting to: Chair of Committee 
• Term: 3 years, with potential for re-appointment for a second term
• Commitment: Attending and actively taking part in the Client Services Governance Committee meetings — usually five times a year and typically held online.
• Remuneration: Reimbursement of travel, childcare and other agreed costs (although co-optee roles are voluntary and generally unpaid)

Purpose of the role:

· To work collaboratively with trustees, senior leadership and Experts by Experience to strengthen the impact of Crisis services

· To help guide the big decisions about member services and ensuring members have safe, positive experiences — keeping Crisis focused on its mission to end homelessness.

· To support the committee in understanding how well Crisis’ services are working and helping to make sure standards and legal requirements are consistently met.

· To review reports about risks, complaints, incidents, and safeguarding issues that affect members.

· To oversee the delivery of impactful and effective tenancy support for Crisis’ new work in housing supply and the development of Crisis Centres.

· To offer insight into what good member support looks like, sharing perspectives on member experiences, and highlighting best practice to inform decisions.

Person Specification:

· Experience in design and best practice in delivery of services to disadvantaged groups

· Excellent communication and collaboration skills, with the ability to work effectively with trustees, staff, and external stakeholders

· Someone who can take part in respectful discussions, ask thoughtful questions and help us make balanced decisions as part of a team

· A commitment to get to know Crisis, including our mission, values and aims, prepare for and attend meetings, engage and contribute

· Awareness of charity governance or a willingness to learn more

The personal styles and behaviours that work best for Crisis:

· Our Board and committees are friendly and supportive, and we are looking for people who listen actively and respect different opinions

· We need people who can ask tough questions, solve problems and make decisions based on evidence

· You should believe that homelessness can be ended and be ready to challenge the idea that it’s something we just have to accept

· You’ll be committed to equity, diversity and inclusion, and help make sure these values are embedded in our culture and in everything Crisis does

· You’ll set a positive example through your behaviour, your values, and the way you work with others

A Peer Mentor is a volunteer who has experienced similar challenges and experiences as the person they are supporting. Being a peer mentor is seen as a positive and secure way to progress towards education, work, or employment.

Volunteers who take on peer support roles can feel empowered, have a greater confidence and a more positive sense of identity.

Could you provide an authentic voice that our clients can relate to?

· Do you have 1-2 hours a week to support a client at our Supported Accomodation - Oasis House

· Can you inspire others, give them hope through self-disclosure and by being an example of recovery?

· Build relationships based on trust, acceptance, understanding and an empathy from a shared lived experience?

· Can we rely on you to tap into your own experiences to help us identify barriers and gaps in our services and how we can be improving and identify good practice?

If you can answer ‘yes’ to these questions, then we would love to hear from you!

Key Responsibilities:

· Inspiring service users by using your own life experiences and by being a positive role model

· Providing a safe sounding space, listen in a non-judgemental way

· Helping to improve wellbeing, confidence, and independence by exploring activities that promote this

· Assist service users to engage with formalised support

· Attend appropriate training and development opportunities as required

Client Support Volunteer - Lancashire

Information about the role

You’ll support people coming to Shelter for housing, benefit or debt help. This might involve giving them updates on their case, sharing information about local services, and supporting them with form filling.

Location: Shelter Lancashire Hub, Blackburn Central Library, Town Hall Street, Blackburn. Volunteering activity could be in the Hub or in our community settings.

Availability: Volunteering will take place within our Hub service hours of Monday-Friday, 9am – 5pm

The above is the essential information you need to know. You can apply now or read on for more details.

Range of activities may include

• Communicating with clients by phone and email to share updates on their case or to gather information from them.
• Assisting clients with form filling, paperwork and applications around housing, benefits and debt.
• Supporting clients with digital skills, navigating online systems and forms.
• Researching and updating contact details for other local services and providing clients with this information.
• Providing some emotional support to clients, by letting them share their experiences and listening to them.

This role fights the housing emergency by supporting people who are struggling with housing and bringing them one step closer to a safe home.

Benefits of volunteering with Shelter:

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

We’d love the volunteer in this role to have good communication skills and be confident with using IT. But the most important thing is that you are friendly and caring, with enthusiasm for fighting the housing emergency.

Supporting you

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.
• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.
• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.
• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

If you need to apply by an alternative method, please contact us.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.

End of document.

Our trustees and non-executive directors play a vital role in making sure that the group achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that there is a clear strategy and that our work and goals are in line with our vision.

Just as importantly, they support and challenge the CEO and executive team in the exercise of their delegated authority and affairs, to enable Thrive Social Housing and Emerging Futures CIC to grow and thrive, and through this, achieve our mission.

The Board operates under the leadership and guidance of the chair and works in partnership with the chief executive officer and the executive team.

Board members are expected to always act in the best interests of the organisation and its stakeholders, and to use their background knowledge and skills to work with the chair and other board members to ensure that the Board, supported by its committees, carries out its responsibilities effectively and lead from the top in demonstrating our culture, values and behaviours.

Board members have a collective responsibility. This means that trustees always act as a group and not as individuals.

Connection Support has a range of services providing support to people at risk of homelessness or on the edge of needing social care. We work with people made vulnerable through debt, mental health issues, substance misuse, learning disability, and physical disabilities.

Volunteers play a key role in the provision of vital services to our clients.

Are you a reliable handyperson who can undertake, upkeep, and repair a range of tasks for our housing support clients?

• Do you have 1-2 hours a week to make basic home improvements to client’s accommodation?
• Are you a dab hand at DIY and want to put your handyperson skills to good use?
• Do you have an interest in motivating people to make positive changes in their lives through acquiring new skills?

If you can answer ‘yes’ to these questions, then we would love to hear from you!

Key responsibilities

Your role will include carrying out basic household repairs and alterations such as:

• Gardening work
• Flat pack furniture assembly
• Putting up curtain rails/blinds
• Hanging pictures and shelves

Skills required

No volunteering experience is required however the below skills are essential:

• Practical skills in DIY and/or gardening
• Good listening and communication skills
• Excellent people skills to enable you to work with a range of individuals with complex backgrounds

• Reliable and trustworthy
• Respect confidentiality
• Ability to build effective working relationships with clients in a non-patronising way

WAREHOUSE OPERATIONS VOLUNTEER 

Will you use your time and practical skills to help raise funds for the fight against unfit housing and homelessness? 

Will you become part of our Sunderland Warehouse team and make a meaningful difference? 

Whether you’re sorting stock, preparing items for distribution, helping keep the warehouse organised and safe or supporting with online sales, you will play a vital role in supporting our work. You'll be joining a friendly team in a practical, hands-on role where you can share your skills to enable our Shelter shops across the country 

We rely on people who are willing to roll up their sleeves and get stuck in. If that sounds like you, we’d love you to join the team. 

Location: Shelter Warehouse, 244-246 High Street West, Sunderland

Suggested contribution: It’s up to you! Volunteers can support for a few hours a day, or a few days a week. 

Availability: Our warehouse is open Monday to Friday from 9am – 5pm 

If you can give even a few hours during any of these times, we’d really love to hear from you. 

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details.

Shop volunteering helps fight the housing emergency by raising vital funds that enable Shelter to provide advice and support for people who are experiencing bad housing and homelessness, as well as powering us to campaign for change.

Benefits of volunteering with Shelter 

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity. 

Your skills and experience 

We welcome applications from people with a wide range of skills and experiences. It doesn’t matter if you’ve not volunteered or worked in a warehouse before. What’s most important is that you are a team player, willing to learn and want to make a difference in tackling the housing emergency while gaining warehouse or logistic experience. 

Supporting you 

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook. 

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders. 

Next steps 

• If you need to apply by an alternative method, please contact us or speak to someone at the shop.

• We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further. 

End of document

Fight for Home Group Member [Birmingham] 

Are you keen to use your creative energy or organisational skills to bring people together to fight for home? 

Information about the role 

This role gives you the chance to work as part of a team to come up with ideas, plan, organise and deliver fundraising events. As well as raising funds, you’ll also be sharing awareness of the local housing emergency within your local area.

Location: Birmingham

Suggested contribution: It’s flexible, but at least once a month, with potential for more volunteering in the lead up to an event.

Availability: This is a flexible opportunity, with meetings and events likely to take place in evenings and weekends. 

The above is the essential information you need to know. You can apply now or read on more for details.

Main activities may include: 

• Support with planned Shelter activity including fundraising in your community

• Generating fundraising ideas with the group 

• Organising and hosting your own fundraising events 

• Inspiring your network of contacts to support the fight for home 

• Attending local events, such as Rotary meetings or community fairs, to raise awareness of Shelter and collecting donations 

• Speaking about what we do and promoting national campaigns in your community 

• Raising awareness of our local Community Hubs 

This role fights the housing emergency by raising funds that enable Shelter to provide advice and support and campaigning for change. The events you’ll be attending are also great for raising awareness of the housing emergency and how people can get involved to help tackle it.

Benefits of volunteering with Shelter 

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity. 

Your skills and experience  

Creativity and organisational skills may be useful, and you’ll need to be willing to collaborate as part of a team. But the most important thing is that you are passionate about joining our fight for home! 

Supporting you 

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook. 

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders. 

Next steps 

After you reply, we will get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further. 

Upon offer of role, you will be asked to declare any unspent convictions. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved.

Please contact us if you require more information. 

 End of document

Fight for Home Group Member [Bristol]

Are you keen to use your creative energy or organisational skills to bring people together to fight for home?

Information about the role

This role gives you the chance to work as part of a team to come up with ideas, plan, organise and deliver fundraising events. As well as raising funds, you’ll also be sharing awareness of the local housing emergency within your local area. 

Location: Bristol

Suggested contribution: It’s flexible, but at least once a month, with potential for more volunteering in the lead up to an event. 

Availability: This is a flexible opportunity, with meetings and events likely to take place in evenings and weekends.

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details. 

Main activities may include:

• Support with planned Shelter activity including fundraising in your community 

• Generating fundraising ideas with the group

• Organising and hosting your own fundraising events

• Inspiring your network of contacts to support the fight for home

• Attending local events, such as Rotary meetings or community fairs, to raise awareness of Shelter and collecting donations

• Speaking about what we do and promoting national campaigns in your community

• Raising awareness of our local Community Hubs

This role fights the housing emergency by raising funds that enable Shelter to provide advice and support and campaigning for change. The events you’ll be attending are also great for raising awareness of the housing emergency and how people can get involved to help tackle it. 

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience 

Creativity and organisational skills may be useful, and you’ll need to be willing to collaborate as part of a team. But the most important thing is that you are passionate about joining our fight for home!

Supporting you

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences. 

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance. 

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.

Administration Support Volunteer

When someone reaches out to us, often in a moment of crisis, our administration support volunteers are one of the first voices they hear. You make sure that voice is calm, kind, and helpful.

You support people in a housing crisis, as well as offering assistance and information to supporters, volunteers, and members of the public who get in touch by phone, email, or in person. Working alongside our trained staff, you’ll help answer calls to our support line and keep things running smoothly across our office and support centre.

A big part of this role is helping the office runs smoothly day to day. That means getting involved in a wide variety of tasks, from supporting our databases and keeping records up to date, to helping with general admin, organising information, and making sure everything is where it needs to be so the staff and volunteer team can focus on supporting people. You’ll also help us keep accurate records so that people get the right support at the right time.

You’ll be helping with things like:

• Being a friendly first point of contact by phone, email, or at the door. 
• Listening carefully and recording important information accurately. 
• Supporting people with enquiries and helping them feel heard and understood. 
• Helping keep our databases and records up to date. 
• Supporting a wide range of daily admin tasks across the office. 
• Keeping the office organised so the team can focus on supporting people. 
• Helping prepare spaces for meetings and everyday activity. 
• Filing, scanning, and handling post. 
• Making refreshments and helping create a welcoming environment. 
• Supporting with basic stock checks and office supplies. 

What matters most in this role

We don’t expect you to know everything already. What matters most is:

• You’re kind, patient, and a good listener. 
• You can stay calm when things feel busy or emotionally challenging. 
• You’re comfortable using a phone, email and a computer, Microsoft Office and happy to learn new systems. 
• You understand the importance of confidentiality and treating people with respect. 
• You’re reliable and willing to be part of a team that supports each other. 
• You’re happy to help with a mix of people-facing and computer-based tasks.

 What you’ll gain

You’ll receive a full induction and ongoing support so you feel confident in your role. This includes training in safeguarding, confidentiality, and the systems we use day to day.
Many of our volunteers find this role deeply rewarding, not just because of the skills they gain, but because of the part they play in supporting people through difficult moments. We’re also happy to provide a reference for future opportunities.
 

When you’ll volunteer
9:00 AM – 1:00 PM and/or 1:00 PM – 5:00 PM, Monday to Friday. 
We ask for around one shift a week wherever possible, but we’re flexible.