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Recruitment volunteer roles
Page 3 of 22
Remote
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Chair of the Board of Trustees
The Ripple Pond Charity - Supporting Armed Forces and Veteran Families
A Voluntary Trustee Position
With reasonable expenses reimbursed
Please note that although the closing date for applications is 11 September 2026, we will be reviewing applications as they are received and may interview suitable candidates before the closing date. We therefore encourage interested candidates to apply early, as the recruitment process may close once a suitable appointment is made.
Help Shape the Future of Support for Military Families
The Ripple Pond is seeking an exceptional individual to serve as Chair of our Board of Trustees.
This is an opportunity to lead a unique and growing charity that supports the families and carers of Armed Forces personnel and veterans who have sustained a service-related physical or psychological injury. Through peer support, advocacy, collaboration and innovation, we help military families feel seen, heard and supported throughout their journey.
We are looking for a values-driven leader with strategic vision, strong governance experience and a genuine commitment to improving the lives of military families and the wider Armed Forces community.
About the Role
As Chair, you will lead the Board of Trustees, ensuring that The Ripple Pond remains focused on its charitable purpose, strategic priorities and long-term sustainability.
Working closely with the Chief Executive Officer and fellow Trustees, you will help guide the charity through its next phase of development, strengthening our impact, partnerships and influence across the military, veterans, health and social care sectors.
You will function as an ambassador for the charity, helping to build relationships, influence decision-makers and create opportunities that support lasting positive change for those we support.
Who Are We Looking For?
The Chair of The Ripple Pond leads a small but complex charity that provides support to more than 1,200 Armed Forces and veteran family members across the UK. Around 20% of new Members joining our services live in environments that place them at high risk.
These challenges often arise from complex and overlapping circumstances, including addiction, suicidal ideation, domestic abuse, safeguarding concerns, risk of homelessness and wider welfare needs.
This places significant responsibility on the Chair to provide strong board leadership, support and develop trustees, maintain effective governance and strategic oversight, and work in close partnership with the CEO to ensure the charity remains focused on delivering meaningful impact for military families. The Chair also acts as one of the charity's principal ambassadors and public representatives.
We are seeking an individual with a broad range of experience and perspectives, ideally gained across multiple sectors. This might include commercial business, the public sector, healthcare, social care, the arts, the Armed Forces, emergency services or the voluntary sector.
You will have experience in developing and delivering regional or national strategies that have achieved sustainable and measurable positive outcomes, preferably through collaboration and partnership with a range of stakeholders.
You will have operated at executive or equivalent senior leadership level and be comfortable working across organisational boundaries, where success is achieved through influence, relationships and shared purpose rather than formal authority alone.
You will possess a strong understanding of risk, including strategic, organisational, and people-related risks, and be able to explain complex issues in a way that is clear, practical, and accessible to others.
Most importantly, you will demonstrate humility, integrity and compassion. You will care deeply about people, value the contribution of others and be motivated by a desire to serve the Armed Forces community and improve the lives of military families.
Role Profile
We are seeking an experienced senior leader who can provide effective governance, constructive challenge and confident stewardship to help guide The Ripple Pond through its next phase of development.
The successful candidate will bring:
Experience and Capability
Organisational Leadership and Change
- Significant executive, board-level or equivalent senior leadership experience.
- Experience of leading organisations through growth, transformation or periods of significant change.
- A proven ability to develop and deliver complex strategies, align stakeholders behind a shared purpose and achieve sustainable outcomes.
- The ability to balance organisational ambition, opportunity, risk and long-term sustainability.
Governance, Finance and Risk
- A strong understanding of governance, accountability and effective board leadership gained through charity trusteeship, corporate governance, public service or other relevant senior leadership experience.
- Experience of supporting effective decision-making, constructive challenge and organisational assurance.
- Financial confidence and literacy, including the ability to understand budgets, financial performance, investment decisions and long-term sustainability.
- An understanding of risk management and the importance of robust oversight.
Influence, Partnerships and Representation
- Experience of building effective partnerships and relationships across sectors.
- The ability to represent an organisation with credibility, authenticity and professionalism.
- Strong communication skills and the ability to engage and influence a wide range of audiences.
Leadership Style and Values
We are particularly interested in individuals who demonstrate:
Integrity and Accountability
A commitment to ethical leadership, transparency and maintaining the highest standards of governance.
Collaborative Leadership
The ability to build trust, bring people together and create an environment where trustees, Members, workforce, partners and other stakeholders feel valued and able to contribute. You will listen, encourage open discussion and help create a shared sense of purpose both within The Ripple Pond and across the wider community.
Compassion and Respect
An understanding of the experiences of military families and carers, with genuine respect for different perspectives, backgrounds and lived experiences.
Courage and Constructive Challenge
You will be confident asking the difficult questions, challenging thinking and encouraging open and honest conversations. You will build trusted internal and strategic relationships, using your influence to ensure the experiences of military families and carers are understood and reflected in wider conversations and decision-making. This will help ensure that The Ripple Pond continues to play its part in shaping a stronger support landscape for military and veteran families.
Self-Awareness and Learning Mindset
A willingness to listen, reflect and continue developing, recognising that effective leadership requires curiosity, humility and openness to new ideas.
Commitment to Our Purpose
A genuine desire to improve the lives of military families, carers and veterans affected by service-related injury. You will understand the importance of lived experience in shaping services, strategy and practice, ensuring that those we support remain central to organisational decision-making.
Experience within the Armed Forces, veterans, healthcare, social care, public service or charity sectors would be beneficial but is not essential.
Safeguarding and Creating a Safe Culture
The Ripple Pond is committed to creating a safe, inclusive and supportive environment for all Members, volunteers, staff, trustees and partners. Safeguarding is fundamental to our work, and trustees share responsibility for ensuring that people feel respected, listened to and able to raise concerns.
The Chair will champion a strong safeguarding culture, ensuring the Board maintains appropriate oversight of safeguarding practice, risk management, policies and organisational culture.
Equality, Diversity and Inclusion
The Ripple Pond believes that diversity of experience and perspective strengthens our organisation and improves the support we provide. We welcome applications from people with different backgrounds, experiences and perspectives, including those with relevant lived experience.
The Chair will help ensure equality, diversity and inclusion are embedded throughout governance, decision-making, culture and service development, creating an organisation where everyone feels valued, respected and able to contribute.
Time Commitment
The role of Chair is a rewarding opportunity to make a meaningful contribution to the lives of Armed Forces and veteran families. While voluntary, it carries significant responsibility and requires a consistent commitment throughout the year.
Key responsibilities include:
- Chairing at least four formal Board meetings annually.
- Participating in occasional committee, strategic planning and development meetings.
- Maintaining regular engagement with the Chief Executive, providing guidance, support and constructive challenge.
- Supporting trustee recruitment, development and succession planning.
- Attending selected events, conferences and stakeholder engagements.
- Acting as an ambassador for The Ripple Pond with partners, funders, supporters and the wider community.
- Providing occasional availability for matters requiring Chair input between scheduled meetings.
Many meetings are held virtually to maximise accessibility and efficiency, although some travel will be required for Board meetings, key events and stakeholder engagement.
Professional Practice
As a national charity supporting over 1,200 military family members across the UK, the Chair will maintain an informed understanding of The Ripple Pond’s work, operating environment, opportunities and risks to provide effective Board leadership and appropriate support and challenge to the Chief Executive.
Applicants should be able to commit sufficient time in line with Charity Commission guidance and recognised principles of good governance. The time requirement will vary throughout the year, with additional involvement likely during periods of strategic development, organisational change or significant emerging issues.
Above all, the Chair will view this not simply as a governance appointment, but as an opportunity to help shape and strengthen an organisation making a lasting difference to military families across the United Kingdom.
Digital Confidence and Ways of Working
The Ripple Pond is a digitally enabled charity, with services, meetings and engagement activity delivered predominantly through online platforms. The Chair should therefore be comfortable working in a digital environment and using technology to support effective governance and communication.
This includes participating in virtual Board meetings, reviewing digital reports and documents, communicating with the Chief Executive and engaging with stakeholders online. Confidence using video conferencing, shared document systems and online collaboration tools is essential to ensure effective participation, timely decision-making and organisational agility.
Term of Appointment
The appointment is for an initial term of three years.
Trustees may be reappointed for further three-year terms up to a maximum of nine years, subject to the charity's governing document and Board approval.
Why Join Us?
This is an opportunity to lead the Board of a growing charity with a clear purpose and a strong commitment to military families across the United Kingdom.
The Ripple Pond exists because the experiences and challenges faced by families caring for injured serving personnel and veterans are often unseen and not fully recognised. As Chair, you will help shape our next chapter, working with an experienced team and community of Members to strengthen our impact, ensure the voices of military families and carers are heard, and help influence wider understanding, services and support.
Application Instructions
As part of your application, you will be asked to complete a screening question to help us better understand your suitability for the role.
To apply, please submit:
A current CV.
A covering letter (maximum two pages), addressed to the Board of Trustees, explaining your interest in the role and how your skills, experience and personal qualities would enable you to make a positive contribution as Chair.
Following an initial review of applications, shortlisted candidates will be invited to interview with members of the Board. The interview will provide an opportunity to discuss your experience, leadership approach and aspirations for the role, while also allowing you to learn more about The Ripple Pond.
Organisation
The Ripple Pond
View profile
Registered Charity
1 - 5
Registered Charity
1 - 5
Supporting adult family members of physically or psychologically injured British Armed Forces personnel and veterans
Posted on: 31 July 2026
Closing date: 11 September 2026 at 00:00
Tags: Advice / Information, Communications, Finance, Fundraising, Policy, Advocacy, Digital, Domestic Violence / Abuse, Engagement / Outreach, Health / Medical, Mental Health, Mentoring / Coaching, Politics, Programme Management, Safeguarding, Strategy, Corporate Fundraising, Digital Fundraising, Grants, Governance / Management
The client requests no contact from agencies or media sales.
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Job description
Join the Board of SOS Children’s Villages UK – Fundraising Trustee
Location: remote with occasional in-person commitments
Time commitment: 8-10 days per annum (quarterly board meetings)
Remuneration: voluntary
SOS Children’s Villages UK is seeking passionate, strategic and collaborative individuals to join its Board of Trustees at one of the most important moments in the Charity’s history. In December 2025, the Board made the pivotal decision for the Charity to leave the SOS Children’s Villages Federation after more than 50 years. In autumn 2026, the organisation will re-launch under a new name and logo, while continuing to work with many existing partners and building new ways to increase its impact.
The Charity’s core belief remains unchanged: all children have the right to feel loved, safe and supported. It focuses on children and young people without parental care, or at risk of losing it, through family strengthening, quality alternative care, youth employability and education, emergency support, advocacy and research.
Fundraising Trustee
Looking for someone with expertise in:
- Mass market fundraising and communications
- Strategic partnerships and/or philanthropy
- Driving awareness and income in a competitive charity landscape
Why Join Us?
- Join a charity at a defining moment as it becomes fully independent and prepares for a public re-launch in autumn 2026.
- Help increase influence and impact for children without parental care, or at risk of losing it.
- Support locally led interventions, youth participation, child safeguarding, income growth and a strong values-led culture.
- Work with a collaborative Board and executive team that values diverse backgrounds, perspectives and lived experience.
- Contribute to stronger systems, advocacy and partnerships so more children can grow up with love, respect and security.
About you:
We are looking for those with strong empathy for the mission, strategic insight, sound judgement and a collaborative spirit. Board experience is helpful but not essential: first-time trustees will be considered. SOS Children’s Villages UK particularly welcomes applications from individuals with direct experience of the UK or other care systems, as a child or adult.
- Commitment to equality, diversity and inclusion.
- Ability to build and sustain relationships with stakeholders and colleagues.
- Good independent judgement, strategic vision and willingness to speak your mind respectfully.
- Understanding, or willingness to learn, the legal duties and responsibilities of trusteeship.
Recruitment timeline:
To ensure equitable access to information and uphold the organisations commitment to Equity, Diversity and Inclusion, they will be hosting a Q&A webinar in place of individual informal calls with the Chair/Executive team. We encourage all interested candidates to submit questions in advance, which will be addressed during the session. Please register your interest in attending this webinar on Thursday 27th August 6-7pm and we will send you a link.
Application deadline: 5pm Friday 11th September
How to apply:
Charity People Ltd is acting as a recruitment agency advisor to SOS Children’s Villages UK on this appointment. Interested candidates are invited to submit a CV to Senior Appointments at Charity People and request a candidate pack. For an informal conversation about the role or if you have further questions prior to applying, please contact Fabrice Yala or Tiku van Houtem or via email at Senior Appointments at Charity People
Use of AI in applications:
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustment so we can help make the application process work for you.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Organisation
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Posted on: 27 July 2026
Closing date: 11 September 2026 at 17:00
Job ref: 99345
Tags: Fundraising
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Stafford, Staffordshire (On-site)
Stoke-on-Trent, Stoke-on-Trent
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
ARE YOU?
- passionate about supporting young people?
- able to engage well with young people and their carers?
- resourceful, creative and solution focussed?
- organised and able to carry out basic administration tasks?
- able to spare 10-15 hours a week? Times can be flexible to suit the service and the right person, however early evening availability (3-6) to accommodate visits to young people would be needed.
- a driver with business insurance.
YOU WILL...
- make a positive impact in a young person’s life
- support other volunteers in their role
- contirubute to the development and growth of an essential service for young people
- experience role satisfaction and reward.
ASIST WILL...
- provide full training, support and supervision
- cover travel and other agreed expenses
- provide additional training if appropriate and the chance to learn and develop valuable skills, knowledge and experience
- offer career progression if suitable opportunities arise.
Application Instructions
Contact us for an information pack or for an informal chat about the role.
Organisation
Posted on: 30 July 2026
Closing date: 28 October 2026 at 09:11
Tags: Administration, Advice / Information, Campaigns, Communications, Training / Learning, Volunteering Management, Data Entry, Delivery, Engagement / Outreach, Recruitment, Safeguarding, Youth / Children, Direct / Supporters, Events / Activities
The client requests no contact from agencies or media sales.
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Thank you!
London, Greater London (Hybrid)
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
At Women for Refugee Women, we support refugee and asylum-seeking women who have fled persecution to rebuild their lives on their own terms.
We have an overarching vision that women who come to the UK in search of safety experience a fair and compassionate asylum system and are supported to feel free, welcome and able to rebuild their lives. We currently work in three main areas:
Power: To support women who have sought asylum to reclaim their power through opportunities to develop new and existing skills, access information and advice, and build confidence and connections.
Influence: To amplify the voices of women who have sought asylum to wide audiences through research, events, creative projects, the arts, social media, print and digital media and other means of communication.
Change: To support women who have sought asylum to influence public perceptions of refugees, and to challenge and change the UK’s asylum system so that it is fair and supportive.
Role Description
Time commitment
-
2-hour quarterly Board meetings - plus pre-reading of Board papers.
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Annual strategy planning meeting (full day).
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1.5-hour quarterly Finance & HR Committee meetings - plus pre-reading of papers
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Ad hoc events (including launches, networking events).
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Periodic support where needed (such as interviewing for senior candidates, offering advice to staff, etc.)
Term
An initial term of 3 years, renewable once up to a maximum of 6 years.
Salary
Trustee roles are voluntary. They are unpaid, though expenses incurred in the role will be reimbursed.
Role Purpose
-
To support Women for Refugee Women in delivering its vision, mission and values, ensuring strong financial stewardship and long-term sustainability
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To ensure the Board fulfils its responsibilities in relation to financial oversight and governance
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To provide strategic financial insight to support long-term planning and decision-making
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To contribute financial and fundraising expertise to Board discussions and decision-making
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To act as an ambassador for the charity
Responsibilities
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Ensure WRW operates in line with its governing document and all relevant legal and regulatory requirements
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Fulfil the responsibilities of a trustee and company director, acting at all times in the best interests of the organisation
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Contribute to the Board’s role in setting strategic direction, priorities and goals, and reviewing organisational performance
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Work collaboratively with trustees and Co-Directors to support and guide the organisation’s work
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Play an active role in Board and Finance & HR Committee discussions, bringing financial and fundraising expertise to support informed decision-making
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Support strong financial oversight, ensuring the organisation’s sustainability and responsible stewardship of its resources
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Work closely with the Co-Directors and relevant staff to review budgets, management accounts and financial forecasts, offering appropriate support and challenge
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Help ensure strong and proportionate financial controls, systems and processes are in place and operating effectively
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Support the Board in overseeing financial risk, reserves and long-term sustainability
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Contribute insight into and, where appropriate, support the development of fundraising strategy and income generation
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Support building financial understanding and confidence across the Board
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Safeguard WRW’s values, reputation and commitment to the women it works alongside
- Contribute to wider Board responsibilities, including subcommittees, recruitment and ambassadorial support
Person Specification
Personal Qualities
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Personal integrity and sound judgement
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Commitment to WRW’s vision, mission and values, and to the rights of refugee and asylum-seeking women
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A thoughtful and analytical approach, with strong attention to detail and the ability to engage with complex information
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Collaborative approach, with the confidence to contribute, ask questions and offer constructive challenge
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Strong communication and interpersonal skills, with the ability to build positive and respectful relationships
Knowledge and Skills
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Strong understanding of charity finance and financial oversight (gained through senior professional experience or equivalent)
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Ability to interpret and communicate financial information clearly to non-financial audiences
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Understanding of fundraising and income generation, ideally with an appreciation of ethical and values-led approaches
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Awareness of financial sustainability, risk and funding landscapes
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Understanding of investment principles and oversight (including endowments or reserves), or willingness to engage with this area
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Understanding of governance and the respective roles of trustees and senior staff
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Awareness of data, digital and cybersecurity risks, and the role of trustees in supporting effective oversight (desirable)
Experience
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A background in financial planning, budgeting or oversight
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Familiarity with financial governance, controls and reporting
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Experience contributing to fundraising strategy or income generation
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Experience of working with finance teams, staff or committees
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A track record of working collaboratively to achieve shared goals
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Sound judgement and the ability to make balanced, well-informed decisions
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Lived experience of seeking asylum (desirable)
Application Process
We welcome applications from individuals who are excited by our work and feel they can contribute meaningfully to the Board.
To apply, please submit your CV and a short covering statement (maximum 2 pages), via CharityJob, outlining:
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Which role you are applying for
-
Why you are interested in joining WRW
-
What you would bring to the role, including any specific skills, experience or perspectives
Application Instructions
Interviews will be held with our Co-Directors and a member of our Board of Trustees and arranged at a time and date to suit the candidate.
Due to the expected volume of applications, we regret that we are only able to respond to shortlisted candidates.
We are committed to making this process accessible. Please let us know if you require any adjustments to support your application.
As a women’s organisation, we are recruiting women trustees and particularly welcome applications from women with lived experience of the asylum system and from racialised communities.
Organisation
Women for Refugee Women
View profile
Registered Charity
11 - 20
Registered Charity
11 - 20
Women for Refugee Women supports women seeking safety in the UK to rebuild their lives and campaigns alongside them for a compassionate asylum system.
Posted on: 22 July 2026
Closing date: 22 September 2026 at 00:00
Tags: Communications, Finance, Policy, Advocacy, Accounting, Compliance / Quality, Human Rights, Refugee / Immigration, Strategy, Women's Rights, Grants, Governance / Management
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Prestatyn, Denbighshire (On-site)
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Organisation
Mind (Retail)
View profile
Registered Charity
Registered Charity
Mind Retail are a network of over 170 Mind charity shops across England and Wales.
Refreshed on: 02 July 2026
Closing date: 16 August 2026 at 15:18
Job ref: Mind Charity Shop Prestatyn Lead Volunteer
Tags: Retail / Sales, Customer Service, Customer support
The client requests no contact from agencies or media sales.
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Thank you!
Leeds, West Yorkshire (On-site)
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Organisation
Mind (Retail)
View profile
Registered Charity
Registered Charity
Mind Retail are a network of over 170 Mind charity shops across England and Wales.
Refreshed on: 19 June 2026
Closing date: 03 August 2026 at 15:49
Job ref: Mind Shop Garforth - Lead Volunteer
Tags: Retail / Sales, Customer Service, Customer support
The client requests no contact from agencies or media sales.
Does something look incorrect in this job listing?
Thank you!
London, Greater London (Hybrid)
Unpaid role, expenses paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
At Women for Refugee Women (WRW), we support refugee and asylum-seeking women who have fled persecution to rebuild their lives on their own terms.
We have an overarching vision that women who come to the UK in search of safety experience a fair and compassionate asylum system and are supported to feel free, welcome and able to rebuild their lives. We currently work in three main areas:
Power: To support women who have sought asylum to reclaim their power through opportunities to develop new and existing skills, access information and advice, and build confidence and connections.
Influence: To amplify the voices of women who have sought asylum to wide audiences through research, events, creative projects, the arts, social media, print and digital media and other means of communication.
Change: To support women who have sought asylum to influence public perceptions of refugees, and to challenge and change the UK’s asylum system so that it is fair and supportive.
Role Description
Time commitment
-
2-hour quarterly Board meetings - plus pre-reading of Board papers.
-
Full day annual strategy planning meeting.
-
1.5-hour quarterly Finance & HR Committee meetings - plus pre-reading of papers
-
Ad hoc events (including launches, networking events).
-
Quarterly supervision with the Co-Directors.
Term
An initial term of 3 years, renewable once up to a maximum of 6 years.
Salary
Trustee roles are voluntary. They are unpaid, though expenses incurred in the role will be reimbursed.
Role Purpose
-
To ensure Women for Refugee Women delivers its vision, mission and values, and fulfils its duty to women seeking safety in the UK
-
To ensure the Board fulfils its responsibilities and provides effective governance and strategic leadership
-
To act as an ambassador for the charity
-
To provide steady, values-led leadership in a complex and evolving external environment
Responsibilities
-
Ensure WRW operates in line with its governing document and all legal and regulatory requirements
-
Fulfil the responsibilities of a trustee and company director, always acting in the best interests of the organisation
-
Lead the Board in setting strategic direction, priorities and goals, and in reviewing organisational performance
-
Work closely with the Co-Directors to guide and support the organisation’s work, while ensuring clear and appropriate accountability
-
Shape Board agendas and chair meetings to enable thoughtful discussion, constructive challenge and clear decision-making
-
Set the tone for Board culture, ensuring it is inclusive, collaborative and grounded in WRW’s values
-
Work in close partnership with the Co-Chair (where applicable), modelling collaborative and feminist leadership
-
Contribute your perspective to Board discussions to support informed and balanced decision-making
-
Ensure strong financial oversight, sustainability and responsible stewardship of resources
-
Help ensure strong and proportionate governance, systems and controls are in place
-
Safeguard WRW’s values, reputation and commitment to the women it works alongside
-
Support Board development, including recruitment, succession planning and maintaining a balance of skills and perspectives
-
Foster strong, open and respectful relationships between trustees and staff, maintaining appropriate governance boundaries
-
Represent WRW externally where appropriate, helping to build relationships and uphold its values and reputation
-
Contribute to wider Board responsibilities, including subcommittees and ambassadorial support
Person Specification
Personal Qualities
-
Personal integrity and sound judgement
-
Commitment to WRW’s vision, mission and values, and to the rights of refugee and asylum-seeking women
-
Collaborative approach, with the confidence to contribute, ask questions and offer constructive challenge
-
Strong communication and interpersonal skills, with the ability to build positive and respectful relationships and networks
-
An engaged and thoughtful leadership style, with the ability to lead with clarity and confidence, including in complex or sensitive contexts
Knowledge and Skills
-
Understanding of the legal duties and responsibilities of trusteeship
-
Strategic thinking and the ability to contribute to long-term direction
-
Strong chairing and facilitation skills, with the ability to guide discussion and build consensus
-
Good understanding of governance, board dynamics and the respective roles of trustees and senior staff
-
Confidence in supporting and constructively challenging senior leadership
-
Sound judgement in navigating external and politically sensitive contexts
Experience
-
Experience of chairing boards, committees or similar forums (or equivalent leadership experience)
-
Experience working collaboratively to achieve shared goals
-
Sound judgement and the ability to make balanced, well-informed decisions
-
Experience building constructive relationships with senior stakeholders
-
Experience representing an organisation externally
-
Lived experience of seeking asylum (desirable)
Application process
We welcome applications from individuals who are excited by our work and feel they can contribute meaningfully to the Board.
To apply, please submit your CV and a short covering statement (maximum 2 pages), via CharityJob, outlining:
-
Which role you are applying for
-
Why you are interested in joining WRW
-
What you would bring to the role, including any specific skills, experience or perspectives
Application Instructions
Interviews will be held with our Chair and Co-Directors and arranged at a time and date to suit the candidate.
Due to the expected volume of applications, we regret that we are only able to respond to shortlisted candidates.
We are committed to making this process accessible. Please let us know if you require any adjustments to support your application.
As a women’s organisation, we are recruiting women trustees and particularly welcome applications from women with lived experience of the asylum system and from racialised communities.
Organisation
Women for Refugee Women
View profile
Registered Charity
11 - 20
Registered Charity
11 - 20
Women for Refugee Women supports women seeking safety in the UK to rebuild their lives and campaigns alongside them for a compassionate asylum system.
Posted on: 22 July 2026
Closing date: 22 September 2026 at 00:00
Tags: Communications, Policy, Advocacy, Compliance / Quality, Human Rights, Refugee / Immigration, Strategy, Women's Rights, Governance / Management
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Thank you!
London, Greater London (Hybrid)
Camden Town, Greater London
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Join our Board of Trustees
We are seeking new Trustees to join our Board and contribute their skills and experience. We are particularly looking for applications from parents and carers whose children attend our Camden Square and Fairfield playcentres.
The trustees are responsible for the administration of the charity, and in contributing to strategies that will future-proof the organisation and help to maintain or improve its CQC and Ofsted ratings.
The people we’re looking for
We are particularly interested in candidates with
strengths in the following areas:
PACE is seeking to grow its board by recruiting up to 5 new trustees, including a Chair. Our
Trustees need to have the following essential qualities:
- Commitment to giving children and young people in Camden a better start in life
- Willingness to devote the necessary time and effort
- Willingness to act in the best interests of the organisation
- Ability to think creatively and strategically, exercise good independent judgement and work effectively as a Board member
- Sense of humour
Knowledge and experience in:
- Inclusion and disability
- Safeguarding
- Fundraising and income generation
- Finance and compliance
- Governance
- Education, OFSTED and EYFS frameworks
- Facilities management, property and tenure
- Human resources
- Legal expertise
- Play provision
We particularly welcome applicants from an ethnic minority and those who are disabled or the parent of a disabled child, or parents of our service users, as we aim for our Board to be as representative as possible of our beneficiaries.
Application Instructions
Please visit our website for application form and recruitment pack
Organisation
Posted on: 29 June 2026
Closing date: 27 September 2026 at 17:29
Tags: Administration, Finance, Fundraising, Human Resources, Marketing, Legal / Law, Advocacy, Business Development, Accounting, Autism, Child Protection, Early Years, Education, Engagement / Outreach, Ethnic Minority / BAME, Safeguarding, Community Fundraising, Events / Activities, Grants, Governance / Management
The client requests no contact from agencies or media sales.
Does something look incorrect in this job listing?
Thank you!
Norton, Stockton-on-Tees (On-site)
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Organisation
Mind (Retail)
View profile
Registered Charity
Registered Charity
Mind Retail are a network of over 170 Mind charity shops across England and Wales.
Posted on: 30 June 2026
Closing date: 28 September 2026 at 13:55
Job ref: Lead Volunteer- Norton Shop- June 2026
Tags: Retail / Sales, Customer Service, Customer support
The client requests no contact from agencies or media sales.
Does something look incorrect in this job listing?
Thank you!
Alnwick, Northumberland (On-site)
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Organisation
Mind (Retail)
View profile
Registered Charity
Registered Charity
Mind Retail are a network of over 170 Mind charity shops across England and Wales.
Posted on: 29 June 2026
Closing date: 27 September 2026 at 15:10
Job ref: Lead Volunteer- Alnwick- June 2026
Tags: Retail / Sales, Customer Service, Customer support
The client requests no contact from agencies or media sales.
Does something look incorrect in this job listing?
Thank you!
NG8, Nottingham (On-site)
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Organisation
Mind (Retail)
View profile
Registered Charity
Registered Charity
Mind Retail are a network of over 170 Mind charity shops across England and Wales.
Posted on: 29 June 2026
Closing date: 27 September 2026 at 12:47
Job ref: Lead Volunteer-Wollaton-June 2026
Tags: Retail / Sales, Customer Service, Customer support
The client requests no contact from agencies or media sales.
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Thank you!
Bexhill-on-Sea, East Sussex (On-site)
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Organisation
Mind (Retail)
View profile
Registered Charity
Registered Charity
Mind Retail are a network of over 170 Mind charity shops across England and Wales.
Refreshed on: 02 July 2026
Closing date: 16 August 2026 at 15:03
Job ref: Mind Shop Bexhill Lead Volunteer
Tags: Retail / Sales, Customer Service, Customer support
The client requests no contact from agencies or media sales.
Does something look incorrect in this job listing?
Thank you!
Yarm, Stockton-on-Tees (On-site)
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Organisation
Mind (Retail)
View profile
Registered Charity
Registered Charity
Mind Retail are a network of over 170 Mind charity shops across England and Wales.
Posted on: 30 June 2026
Closing date: 28 September 2026 at 14:08
Job ref: Lead Volunteer- Yarm Shop- June 2026
Tags: Retail / Sales, Customer Service, Customer support
The client requests no contact from agencies or media sales.
Does something look incorrect in this job listing?
Thank you!
Remote
Unpaid role, expenses paid
Voluntary
Job description
Help Shape Healthier Futures for Children and Families
Can you help drive the future success of a growing national charity?
HENRY (Health, Exercise, Nutrition for the Really Young) is seeking passionate and strategic individuals to join our Board of Trustees at an exciting point in our journey.
For over 15 years, HENRY has worked alongside parents, carers, communities and professionals to give babies and young children the healthiest possible start in life. Our evidence-based programmes, training and support help families build healthy habits, strengthen relationships and improve long-term wellbeing, particularly in communities experiencing the greatest health inequalities.
Today, HENRY supports more than 21,000 families every year and trains professionals across health and early years services nationwide. Last year alone:
- 21,662 families received support through our programmes, workshops and one-to-one services
- 9,608 parents and babies benefited from infant feeding support
- 88% of participants reported leading a healthier family lifestyle
- 96% rated our programmes and workshops as good or great
- 35% of families we supported were from the most deprived communities in the UK
As we work towards our vision of a healthy and happy start for every baby and child, we are entering a new phase of growth and development. Our ambitious 2030 strategy focuses on expanding our reach, strengthening sustainability, increasing our influence, and maintaining quality and impact as we grow.
About the Role
As a Trustee, you will play a key role in shaping HENRY's future. Working alongside fellow Board members, you will provide strategic leadership, support good governance, oversee organisational sustainability and help ensure we continue delivering meaningful impact for families across the UK.
This is a strategic, non-operational role that offers the opportunity to contribute your expertise while making a lasting difference to children's lives.
Who We're Looking For
We are particularly interested in individuals with experience in:
- Marketing and Communications
- Income Generation and Fundraising
- Legal and Contractual Matters
We also welcome candidates with:
- Previous trustee or governance experience
- Experience of scaling organisations
- Knowledge of early years, health or family services
- Relevant lived experience
- A strong commitment to equality, diversity and inclusion
Why Join HENRY?
Joining our Board is both a responsibility and a rewarding opportunity to create lasting social impact.
As a Trustee, you will:
- Help tackle health inequalities affecting babies and young children
- Influence the strategic direction of a respected national charity
- Develop your leadership, governance and board-level experience
- Work alongside a collaborative and experienced Board and executive team
- Gain insight into a charity delivering impact at scale across the UK
We are committed to building a diverse Board that reflects the communities we serve and encourage applications from people of all backgrounds aged 18 and over.
If you share our belief that every child deserves the best possible start in life, we'd love to hear from you and explore how your skills and experience can help shape HENRY's next chapter.
Ready to make a difference? Read our attached Trustee Recruitment Pack and click 'redirect to recruiter' to be forwarded to our application portal.
Closing date: 9am Wednesday 19th August 2026
Interviews: week commencing 14th September 2026
HENRY is committed to safer recruitment and safeguarding. As a result, all successful trustee applicants will be required to complete a DBS check.
Organisation
Refreshed on: 21 July 2026
Closing date: 19 August 2026 at 10:00
Tags: Campaigns, Fundraising, Policy, Marketing, Legal / Law, Advocacy, Early Years, Education, Engagement / Outreach, Food / Nutrition, Partnerships, Public Health, Research, Safeguarding, Wellbeing, Youth / Children, Community Fundraising, Grants, Governance / Management
Does something look incorrect in this job listing?
Thank you!
Chester, Cheshire West and Chester (On-site)
Unpaid role, expenses not paid
Voluntary
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Organisation
Mind (Retail)
View profile
Registered Charity
Registered Charity
Mind Retail are a network of over 170 Mind charity shops across England and Wales.
Refreshed on: 02 July 2026
Closing date: 16 August 2026 at 14:48
Job ref: Lead Volunteer Mind Shop Hoole
Tags: Retail / Sales, Customer Service, Customer support
The client requests no contact from agencies or media sales.
Does something look incorrect in this job listing?
Thank you!
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