Shop assistant volunteer volunteer volunteer roles
Become the new friendly face in your local Tŷ Hafan charity shop!
This opportunity is a great way to develop new skills and enjoy yourself at the same time.
Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.
Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.
About our Cowbridge Shop:
Our Cowbridge shop seeks to celebrate the town’s diversity in the way our team thoughtfully curates the mixture of preloved items its occupants have generously donated.
We offer high street to designer names, tea sets to linens, vinyl to hatpins, toys and books for all ages and plenty in between.
Tom and his team of superstar volunteers will do their best to help you find just the thing and the chance to buy a winning lottery ticket, too.
Considerations:
Age requirement: 16+
Location: 29 High St, Cowbridge CF71 7AE
Commitment: Availability: Monday and Thursday afternoons.
Shifts will be discussed during your informal chat.
Background checks: We will ask you to provide us with the details of two referees.
Activities include:
• Providing a warm and friendly welcome to all customers entering the shop;
• Helping customers to locate items they are looking for;
• Serving customers at the till;
• Taking donations and promoting Gift Aid;
• Selling and processing our raffle/lottery tickets;
• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community..
A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they need.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About The Role
At WWT we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close and let it do the talking. People feel part of something amazing and are motivated to make a difference.
By providing an excellent visitor experience as a member of the visitor services team, you will be encouraging our visitors to make the most of their visit to Washington Wetland Centre, and to understand and support our work to save wetlands for wildlife and people.
Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need.
About You
To carry out this role, you will need:
- Excellent verbal communication skills
- Good listening skills, with the ability to adapt your approach to suit your audience
- Confident in the use of multi operation tills
- A confident attitude and/or experience of successful face-to-face contact with the public
- Commitment to excellent customer service
- An interest in and enthusiasm for the work of WWT
- The ability to work under your own initiative under the direction of the Visitor Services and Engagement Officer
- Commitment to undertake relevant training
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you'll love volunteering at WWT
- Feel good knowing you are helping to restore wetlands, and our world
- Be surrounded and inspired by like-minded wetland lovers
- Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
- Free entry to all our wetland centres, including your family
- Volunteer discount on shopping and memberships
- Access to webinars and practical information to help you manage daily life
Restore Wetlands and Unlock their Power



Do you have a passion for cooking or interest in working in a kitchen environment? If so, you might be the perfect fit for our kitchen volunteer position at the hospice.
Good food is central to the care we provide, from catering for specialist dietary needs in the everyday, to special occasions such as our annual memorial event.
The kitchen is situated immediately off the main lounge, the central hub of the Hospice, where families come together to eat breakfast, lunch and dinner prepared by our talented head chef and his team.
For our children and their families, mealtimes provide comfort, a sense of normality and a chance to socialize. Without the stress of shopping, planning and clearing up - we take the pressure off.
Considerations:
Age requirement: 18+
Time commitment: Thursday, Friday and Sunday
.Location: This role will be based at the Tŷ Hafan Hospice in Sully assisting the kitchen staff. The kitchen is situated immediately off the lounge, the central hub of the Hospice, where families come together to eat breakfast, lunch and dinner prepared by our talented head chef and the team.
Activities you could be involved in:
• Keeping the dining area neat and tidy by clearing away plates and crockery
• Help with food preparation
• For experienced chefs and bakers, there is an opportunity to get involved in cooking meals and baking goods
• Wash dishes and utensils with kitchen equipment
• Serve tea/coffee and food with a smile
• Chat with staff, families and children and make them feel welcome
At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership. We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role.
What skills will you need?
• Ability to work as part of a team
• Ability to follow procedures and health and safety requirements
• Physical strength to lift, carry and stand for long periods of time
• Knowledge of Health and Safety and Food Hygiene Procedures
• Inclusive and non-judgmental attitude towards families, volunteers, staff and visitors
Here's what you can expect from our training:
• You will receive a comprehensive induction
• You will learn about health and safety in the kitchen
• You will have the opportunity to earn your food hygiene certificate
• You will work with friendly and supportive kitchen staff and volunteers
• Opportunities to complete relevant e-learning
Benefits of becoming a Kitchen Volunteer
• You can make a positive difference in the lives of children and their families by providing them with nutritious and delicious meals
• You can learn new skills and gain valuable experience in food preparation, service and safety
• You can meet new people and join a community of compassionate and dedicated volunteers who share your passion for cooking and helping others
• You can enjoy the satisfaction of knowing you are contributing to a meaningful cause
• You can express your creativity and personality through your cooking and baking
• You will receive feedback and appreciation from hospice staff and guests
We will ask you to provide us with the details of two referees and an Enhanced DBS check is required for this role. Tŷ Hafan will cover the costs of any background checks and we will contact you with details on completing a DBS, once your application is successful.
We can't wait to welcome you to the team!
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they need.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.
Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops and warehouses, help us be there for more people who are experiencing a mental health problem.
About the volunteer role
To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:
- Stock preparation volunteer
- Volunteer stock generation assistant
- Specialist knowledge volunteer (antiques and collectables)
- Specialist knowledge volunteer (books and entertainment)
- Housekeeping volunteer
Key tasks
There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:
- If you are volunteering in one of our warehouses there may be some variation in your role
- We are looking for ebay listers, including researching items, help with processing and packing our online shop orders.
- Support with our van drivers, collecting and delivering stock to our network of shops and also helping with local street collections.
- Receiving donated items from members of the public
- Sorting, tagging and preparing donated items for sale
- Stock rotation
- Identifying special or valuable items within donated stock
About you
- Passionate about customer service
- Good communication skills
- Friendly and helpful
- Respectful of others and their diversity
Experience & skills you will gain
- Experience of working as part of a team
- Retail experience
- Stock organisation
- Selling skills
- Customer service skills
Our Commitment
We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RSPCA Finchley, Golders Green, Hendon & District Branch
We are looking for an enthusiastic and passionate individual who can devote their time to volunteering with us as a Volunteer Coordinator, helping specifically to recruit, train and retain volunteers across the branch.
This role focuses on building and strengthening the branch’s volunteer base, enabling us to deliver vital local animal welfare services while ensuring our charity shops operate efficiently and effectively.
Current Volunteer Roles
- Cat Fosterer
- Charity Shop Assistant
Roles We Are Looking to Develop
- Trap, Neuter & Return (TNR) Volunteer
- Volunteer Driver
- Social Media Volunteer
- Online Sales (eBay/Vinted) Volunteer
- Fundraising & Events Volunteer
Key Responsibilities
- Writing and reviewing clear volunteer role descriptions in collaboration with managers and coordinators
- Advertising and publishing volunteer opportunities across appropriate platforms
- Processing and responding to incoming volunteer applications
- Matching volunteers to roles that suit their interests, availability and strengths
- Ensuring role-specific training is completed
- Supporting managers and coordinators with the induction of new volunteers
- Creating and maintaining a positive, inclusive and supportive environment for all volunteers
- Monitoring volunteer engagement and identifying ways to improve retention
- Acting as a key point of contact for volunteer-related queries & assist with management of the volunteer inbox
Skills & Experience Needed
- Strong organisational and time management skills
- Confident communication skills (written and verbal)
- Ability to work collaboratively with managers, coordinators and volunteers
- Good administrative skills and attention to detail
- Ability to maintain confidentiality and handle personal information appropriately
- Comfortable using email, basic IT systems and social media platforms
- Friendly, approachable and supportive manner
- Able to motivate and engage people from diverse backgrounds
- A passion for animal welfare and commitment to the values of the organisation
Personal Qualities
- Enthusiastic and proactive
- Reliable and self-motivated
- Empathetic and patient
- Solution-focused with a positive attitude
Commitment
Flexible, approximately 4 hours per week. Some occasional evening or weekend involvement may be required to support recruitment events or volunteer inductions.
How to Apply:
If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!
Please visit our website to learn more about what we do.
We hope you are interested in volunteering for the Finchley, Golders Green and Hendon Branch.
Join us in making a real difference to the lives of animals in need.
Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and depending on the position, you may need to sign an agreement and undergo specific training before starting the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based right in the heart of the city, Shopmobility is a vital and much loved service for all of our customers. A place where they know they will be listened to, treated with dignity and provided with the best assistance we can offer them, to live their lives independently.
Equal Lives is a user led Disabled People's Organisation and we're really proud of Shopmobility! It's the part of our organisation which is people facing, the part where our staff and volunteers get to represent us and interact with our customers on a daily basis. So, it's vital that we have the right people on hand and that's where you come in!
If you've got a passion to help the Disabled community by empowering them to live the life they deserve, then you're our kind of person. We're looking for those compassionate individuals who want to help others, who are happy to give a few minutes to listen to someone's story, to ask how their day was and to support them in working out the best solutions to suit their needs.
Shopmobility is a scheme that supports people to hire mobility aids during their visit to the city. We're based in Chantry Place (previously Chapelfield Shopping Centre) and we are looking for volunteers to help with all aspects of the day-to-day running of the shop.This is a great opportunity to volunteer, build your skills and meet new people!
Role overview:
As is typical of working with the community, no one day is the same. As such, the role may include, but is not limited to:
- Opening the site ready for business and helping to prepare the shop
- Closing the shop at the end of the day
- Greeting customers and acting as a friendly, supportive and welcoming face
- Supporting customers to work out what they need, and to hire the equipmen
- Keeping the site looking presentable and welcoming
- Handling cash and taking card payments
- Supporting people to sign up as Shopmobility members and to join Equal Lives as members
- Responding to queries on social media, email and telephone
- Taking future bookings for the equipment
- Cleaning and maintenance of vehicles when they’re returned
- Marketing and promoting the shop
- Some other occasional ad hoc tasks as required
We’ll give you:
- Comprehensive training, including Customer Service, GDPR, Safeguarding and Data Protection
- The opportunity to choose your days and hours (within our opening times of Tuesday to Friday)
- An accessible city centre location
- A variety of activities to challenge you and develop your skills
- The opportunity to take on additional responsibilities as you gain experience
- Specific tasks focusing on the skills you want to gain
- A friendly and supportive team of staff and volunteers
- A mapped out plan of personal development to help you evidence your professional progression
You will be doing really important work with this role, supporting those with mobility issues access the City to lead more independent lives. This opportunity gives you a fantastic chance to learn and develop great transferable skills.
If you are looking for a volunteer role which gives you the chance to make a real difference to people's lives, this role could be for you.
Volunteering Arrangements
The site will follow the COVID19 safety guidelines and volunteers will be reimbursed reasonable expenses incurred whilst supporting us.
All volunteers are required to undertake our core training programme. This covers basic safeguarding and other key features, such as data protection.
New volunteers will have an opportunity to ‘shadow’ experienced volunteers and members of staff
Potentially, depending on the candidate, there may be additional opportunities to participate in a variety of accredited training courses. Please ask a manager for further details.
Volunteers are required to adhere to the organisation’s policies and practice guidelines.
Reasonable expenses, including travel whilst undertaking this role will be reimbursed. This includes mileage (currently £0.45 p/mile) and parking costs.
Person specification
- Honesty
- An ability to be empathic, whilst maintaining professional boundaries
- Reliability, and only committing to a level of volunteering which is realistic
- Good interpersonal skills
- The ability to be non-judgemental
- Good verbal and written communication skills
- Excellent listening skills
- Commitment to attend training courses and team meetings
- Ability to follow organisational policies and procedures including safeguarding, data protection and health and safety
- Dedicated to the empowerment of Disabled people
We strive to remove disabling barriers, empowering Disabled people to have choice and control in their lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a savvy online shopper with an eye for detail? Do you love the thrill of a "Sold!" notification? We are looking for a tech-savvy, organised volunteer to help us turn donated treasures into vital funds by supporting our eBay shop.
What you’ll be doing:
- Researching: Identifying unique or high-value items and finding their market value.
- Photography: Taking clear, appealing photos of clothing, collectibles, and homeware.
- Listing: Writing engaging descriptions and managing the end-to-end listing process.
- Dispatch: Carefully packaging items and preparing them for postage.
What we’re looking for:
- Familiarity with the eBay platform (training provided).
- Basic photography skills.
- Great written communication and attention to detail.
- A few hours a week to spare (flexible timings).
Why join us?
- Help us raise more money for our partner charity Rafiki Thabo Foundation.
- Gain experience in e-commerce and digital retail.
- Work in a friendly, supportive environment.
How to apply:
Ready to help us clear our shelves and raise some funds? Contact us please.
Rafiki Thabo Foundation supports children in Kenya, Lesotho and Uganda through education, including those living with disabilities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer canoe safari and guided boat tour assistant
About The Role
At the Wildfowl and Wetlands Trust we believe that the best way for people to understand and connect to wetlands is to experience them so we bring awe-inspiring nature up close. You will be directly involved in shaping our visitors’ unforgettable experiences through your warm welcome, your interaction with them and the information that you provide on the canoe safari and guided boat tours.
Volunteers are an essential part of the WWT team. You’ll get a warm welcome, including information on training, equipment and anything else you need.
If you are interested in volunteering for WWT but don’t wish to apply online, please email us, or give us a call and leave us a message with your name and number.
Just to let you know, some of our roles are very popular. To help our teams and minimise disappointment for people kind enough to want to support us, we might take roles down before the closing date if we get a lot of applications. If you do miss a role, or are looking for something particular, you can sign up to opportunity alerts.
About You
No previous experience is required as training will be provided. However this role will suit you if you have a love of wildlife and the outdoors and are:
- Confident or experienced in talking to the public
- Able to work in a team of staff and volunteers
- Experienced in a visitor service environment with a strong commitment to excellent customer service
- Experience in canoeing is an advantage.
Please note that unfortunately this role is not suitable for Under 18’s.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love volunteering at WWT
- Feel good knowing you are helping to restore wetlands, and our world
- Be surrounded and inspired by like-minded wetland lovers
- Hear from the people who inject their energy, passion and expertise into wetlands and wildlife – talks, walks, webinars, tea and cake…
- Free entry to all our wetland centres, including your family
- Volunteer discount on shopping and memberships
- Access to webinars and practical information to help you manage daily life
For more information on this role, and others, and to apply please visit our website.
We look forward to hearing from you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CONTEXT
The Women & Families Resource Centre (WFRC) is a registered charity based in
Wolverhampton which supports, empowers and advocates for women and children.
We aim to actively encourage women to be self-reliant, through empowering them to
identify their own needs, make their own choices and create their own solutions. We
offer a baby bank, a charity shop & various community support services to help
women facing crises or challenging situations.
Wolverhampton Baby Bank is a flagship project run by The Women & Families
Resource Centre, a registered charity supporting families with children aged 0-3.
Through donated essentials and community engagement, we provide much-needed
items such as:
• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,
and bedding.
• Support services for new parents, including drop-in groups and befriending for
pregnant women and new mothers.
• Referrals and resources to connect families with additional community services.
Scope and Span
The Executive Assistant provides high-level administrative and operational support directly to the Executive Director (Karyne). This role ensures the Executive Director’s time, priorities, communication, and strategic initiatives are well-managed and executed efficiently.
The Executive Assistant acts as a gatekeeper, coordinator, and trusted support partner to enable the Owner to focus on leadership, growth, and strategic decision-making.
Volunteer Guidelines
Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.
-
Minimum of 12hrs per week and 4hrs per day
-
Attend agreed shifts consistently and provide notice if unable to attend.
-
Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.
-
Treat service users, staff, and fellow volunteers with respect and compassion.
-
Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.
-
Follow agreed scheduling processes to ensure continuity and consistency in service delivery.
-
Work collaboratively as part of the team and report any safeguarding concerns immediately.
Your commitment and reliability help us create a stable and supportive environment for the families we serve.
Roles and Responsibilities
-
Manage the Owner’s calendar, appointments, and scheduling
-
Coordinate meetings, prepare agendas, and document action points
-
Screen and prioritize emails and communications
-
Draft correspondence and internal communications on behalf of the Owner
-
Track key projects and follow up on action items
-
Support planning of events, campaigns, or strategic initiatives
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Prepare reports, summaries, and presentations when required
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Liaise with internal managers and external stakeholders
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Maintain confidential records and sensitive information
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Assist with operational oversight when delegated
Qualifications
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Proven experience as an Executive Assistant, Personal Assistant, or similar role preferred
-
Strong administrative and organizational background
-
Comfortable using Google Workspace, Microsoft Office, and communication tools
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Ability to manage confidential information with discretion
-
Highly reliable and detail-oriented
Skills
-
Strong organizational and time management skills
-
Excellent written and verbal communication
-
High level of professionalism and discretion
-
Ability to prioritize and manage multiple tasks
-
Problem-solving and proactive thinking
-
Strong coordination and follow-up ability
-
Emotional intelligence and stakeholder management
We develop, support and maintain policies, programs, projects, and activities that inform, educate, empower and celebrate women and families.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CONTEXT
The Women & Families Resource Centre (WFRC) is a registered charity based in
Wolverhampton which supports, empowers and advocates for women and children.
We aim to actively encourage women to be self-reliant, through empowering them to
identify their own needs, make their own choices and create their own solutions. We
offer a baby bank, a charity shop & various community support services to help
women facing crises or challenging situations.
Wolverhampton Baby Bank is a flagship project run by The Women & Families
Resource Centre, a registered charity supporting families with children aged 0-3.
Through donated essentials and community engagement, we provide much-needed
items such as:
• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys,
and bedding.
• Support services for new parents, including drop-in groups and befriending for
pregnant women and new mothers.
• Referrals and resources to connect families with additional community services.
Scope and Span
The Baby Bank Administrator provides structured administrative support to ensure efficient and organised service delivery.
The postholder will manage incoming enquiries, maintain digital records, support volunteer coordination logistics, and assist in stock documentation and reporting processes.This role requires strong organisation, attention to detail, and professionalism when communicating with vulnerable families and external partners.
Volunteer Guidelines
Thank you for volunteering with The Women & Families Resource Centre (WFRC). Our work supports and empowers women and families facing challenging circumstances, and your role is essential in helping us provide consistent, reliable, and respectful services. To ensure fairness, sustainability, and high-quality support for the community, all volunteers are expected to follow the structured framework and guidelines below.
-
Commit to a minimum of 12 hours per week.
-
Attend agreed shifts consistently and provide notice if unable to attend.
-
Carry out agreed tasks responsibly, maintaining professionalism and confidentiality at all times.
-
Treat service users, staff, and fellow volunteers with respect and compassion.
-
Communicate openly about availability, concerns, or if feeling overwhelmed to prevent burnout and overcommitment.
-
Follow agreed scheduling processes to ensure continuity and consistency in service delivery.
-
Work collaboratively as part of the team and report any safeguarding concerns immediately.
Your commitment and reliability help us create a stable and supportive environment for the families we serve.
Roles and Responsibilities
1. Client Communication & Frontline Support
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Answer incoming phone calls professionally and compassionately
-
Respond to email enquiries in a timely and structured manner
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Manage appointment bookings and referral confirmations
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Provide clear information about Baby Bank services and eligibility
-
Maintain confidentiality and safeguarding awareness in all communication
-
Welcome visitors and support front desk coordination when required
2. Administrative & Digital Systems Support
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Maintain accurate digital records of referrals, appointments, and service users
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Update Charity Log database and internal tracking system
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Support data entry for stock distribution record
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Prepare basic reports for the Baby Bank Manager
-
Ensure documentation is organised and up to date
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Assist with digital onboarding documentation for volunteers
3. Volunteer Coordination Support
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Support scheduling of volunteers in coordination with the Manager
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Maintain volunteer attendance record
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Assist in preparing volunteer documentation and review paperwork
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Communicate shift confirmations and reminder
4. Stock & Inventory Administration
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Log incoming donations into tracking systems
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Record distributed items against client records
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Support inventory data update
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Flag stock shortages to the Baby Bank Manager
5. Corporate Volunteer Day Support
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Assist with preparation of attendance sheets and documentation
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Prepare administrative packs for corporate volunteer sessions
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Record participation and basic impact data
6. Compliance & Record Management
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Ensure data protection compliance in all record keeping
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Maintain confidentiality of client and volunteer information
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Follow WFRC safeguarding, Health & Safety, and Equal Opportunities policies
7. General Responsibilities
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Take meeting minutes when required
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Provide administrative support across WFRC services when necessary
-
Undertake additional reasonable duties as directed by the Baby Bank Manager
Qualifications
-
Previous experience in administrative or office support roles preferred
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Experience in customer service or frontline communication
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Basic knowledge of Microsoft Office (Word, Excel, Outlook)
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Comfortable using digital systems and databases
Skills
-
Strong communication skills (verbal and written)
-
High attention to detail
-
Professional phone and email etiquette
-
Organised and structured approach to work
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Empathy and sensitivity when dealing with vulnerable families
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Ability to manage multiple tasks efficiently
-
Reliability and accountability
We develop, support and maintain policies, programs, projects, and activities that inform, educate, empower and celebrate women and families.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Richmond Foundation as a Non-Trustee Grants Committee Member and help shape a fairer, healthier future for our community.
Richmond Foundation is a long-established local charity with a proud history of supporting residents through grant-making, property management, and community initiatives. We are seeking new Non-Trustee (volunteer) members to join our Grants Committee and contribute to our vision: Everyone in Richmond has opportunities to build healthy and fulfilling lives.
Who We’re Looking For
We want to add Non-Trustee members to our Grants Committee to increase the breadth of knowledge and to provide different fresh perspectives into our grant making. We welcome applications from individuals who share our values of integrity, excellence, collaboration, agility, and ambition.
We are aiming to have six members of the Grants Committee with at least one being a non-trustee member, who will participate alongside our Trustees.
Our goal is to recruit people from a wide range of backgrounds, with different expertise, experience and knowledge. We want to make our committees more diverse and representative of the groups and people we support. You can read more about our commitment to Diversity, Equity, and Inclusion here.
We are keen to receive applications from people who:
- Are aged between 16 and 35
- Are from lower-income socio-economic backgrounds
- Have lived experience relevant to our work
- Are disabled or have a long-term health condition
- Are from communities experiencing racial inequity
We are committed to creating an inclusive recruitment process and are happy to provide reasonable adjustments to support applicants at any stage.
The role of a Non-Trustee Grants Committee Member
This is an exciting opportunity to work closely with the Richmond Foundation team to participate in important decisions around awarding funding and to influence policy and strategic direction.
Terms of appointment
Appointments will be for a two-year term, with the possibility of renewing for an additional two-year term.
You will need to:
- Uphold Richmond Foundation’s vision, mission, objectives, and values
- Attend at least four Grants Committee meetings per year at our central Richmond location (1.5 hours from 5:00pm to 6:30pm)
- Prepare for meetings by reading all relevant documentation and reviewing minutes
- Attend relevant training and at least one event/visit hosted by a grant-funded organisation each year
- Attend our annual AGM meeting in November
Responsibilities include:
- Provide strategic direction and expert guidance on our developing grants portfolio
- Maintain oversight of grant giving activities to ensure: it is in line with our strategic objectives and within agreed budget; grant giving practices are in line with agreed policy, legislation and good practice
- Receive and feedback on impact and other reporting
- Provide support and challenge to the Grants Director and team
- Occasionally attending internal briefings and training and other relevant external events on behalf of Richmond Foundation
- Contribute relevant specialist experience
General experience:
- Contribute to the discussions and decision-making that take place during meetings from a general point of view, as someone who has knowledge and experience relevant to the work of the committee
- A keen interest and understanding of the charitable sector
- An understanding of, and commitment to, safeguarding and diversity, equity and inclusion in the charitable sector and how this relates to grant-making
- Ability to take an independent view which varies from that of other committee members
- Relevant knowledge, perspective, insight, and understanding gathered through lived experience
To support you, we will:
- Provide background information to be discussed in an introductory session and supported by the Trustee and Committee Member Handbook
- Give initial training about Richmond Foundation and our grantmaking, with further training and support to enable you to fully take part in committee meetings
- Ongoing annual training and access to document library
- Link you with a Richmond Foundation Trustee who will act as a buddy. Before each committee meeting, they will offer support with preparing for the meeting and discuss any key issues with you
- Cover reasonable childcare, carer and travel costs if these are required to enable you to attend committee meetings
How to Apply
If you are interested in making a difference in Richmond and can contribute your time and expertise to help us deliver our charitable objectives, we would love to hear from you.
Full details, person specification and requirements, and application instructions are available in the Non-Trustee Grants Committee Member Recruitment pack.
Richmond Foundation are hosting a Webinar and Q+A for interested applicants on 18 March 2026. This will be an opportunity to learn more from our CEO, Chair and Trustees and ask questions. Details will be posted on our website.
The application deadline is 10:00am on Monday 13 April 2026
Interviews: Scheduled in May/June 2026
Term Commences: 23 September 2026 (with a short induction period beforehand)
Our vision is that everyone in Richmond has opportunities to build healthy and fulfilling lives.
The client requests no contact from agencies or media sales.