Social work volunteer volunteer roles

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We are looking for enthusiastic volunteers who are passionate about physical activity and community wellbeing.

Project Resilience provides easily accessible opportunities for our hostel residents to take part in a variety of social and sporting activities to boost overall health and wellbeing.

You will play a key role in promoting healthy lifestyles by delivering fun, inclusive, and accessible physical activity sessions for people of all ages and abilities.

We would welcome qualified instructors from a range of activities such as:

·Boxercise

·Yoga

·Pilates

·Dance

·Football

·Basketball

·Circuit Classes

·Supported Gym workouts

However if you have another sport or activity that you would like to offer our residents, please get in touch!

This role offers a dynamic and rewarding opportunity to inspire and mentor vulnerable residents, contributing to their health and personal growth. Your commitment to excellence in coaching and resident engagement will not only enhance your professional skills but also make a significant impact on the community. 

You will :

·Plan and lead, safe, engaging fitness sessions for small groups of residents

·Adapt exercises to suit varying levels of mobility, ability, and health conditions.

·Monitor participants' safety and wellbeing during sessions.

·Encourage participation and build confidence through motivation and support.

·Log attendance and feedback as required.

·Work in line with safeguarding, health and safety, and risk assessment protocols.

Skills required:

·Recognised Fitness Qualification, Exercise Class Qualification or Sports Qualification, recognised in the UK 

What we will provide:

·Access to communal garden area and nearby fields for outdoor activities

·Access to a small internal gym (bench, weights, exercise equipment)

·You will be required to undertake mandatory e-learning and a menu of optional training will be made available

·Ongoing supervision and support from your line manager

·Travel expenses reimbursed (if applicable).

·Access to events, networking, and training and development opportunities.

Please note, you will be required to undergo a DBS check and we will need details of 2 x referees.

MumsAid’s Young Mums service supports expectant and new mothers aged up to the age of 25, offering emotional support, peer connection, advocacy, within a group setting. The group offers a safe, welcoming environment where young mums can share, connect, and learn.

To assist in the organisation and the smooth running of Young MumsAid group sessions. Offering friendly emotional support and guidance to help new mums connect and thrive in their community, ensuring group participants feel safe and welcomed. 

What will you be doing? 

• Assist the group facilitator with planning, organising, and facilitating regular support group meetings for new mothers, ensuring that the meeting space is clean, safe and warm. 

• Greet attendees as they arrive; help new members settle in, show them around, introduce them to others. 

• Be attentive to group dynamics; encourage inclusion and gently facilitate interaction when helpful (for example, helping quieter mums to join in). 

• Provide emotional support and guidance to mothers within the group, ensuring a safe and inclusive atmosphere. 

• Provide tailored one-to-one support to mothers within the group who need additional help, referring to other specialists when necessary. 

• Assist with administrative tasks related to the group, including attendance records, scheduling, and communication with participants. 

• Implement and deliver engaging and relevant content for group sessions including activities, and discussion topics as advised by the facilitator. 

• Participate in debrief or feedback with the facilitator after the group, sharing any insights or concerns. 

• Observe and flag any safeguarding, mental health, or welfare concerns in line with MumsAid Safeguarding and child protection policies (in debrief with facilitator) immediately following the session. 

• With guidance from the facilitator carry out monitoring requirements. 

• Support in liaising with other professionals to increase awareness about the group and to assist in recruitment of suitable group members.

• Respond to any feedback of the group, adapting sessions as necessary as directed by the group facilitator. 

• Distribute educational materials and resources relevant to new motherhood as necessary. 

• Promote and support equality, diversity and inclusion, ensuring that the views and voices of MumsAid’s service users are considered in all aspects of group initiatives, including in the discussions of need and impact. 

• Maintain confidentiality and privacy of group members. 

• Attend induction and role-specific training and take part in supervision or feedback sessions. 

What skills and qualities can you bring? 

• Warm, welcoming personality; good at putting others at ease 

• Empathetic, non-judgemental nature 

• Some awareness of mental health challenges (especially maternal mental health) 

• Strong commitment to MumsAid values: empowering, safe, peer-led, inclusive, sustainable 

• Understanding of confidentiality and when safeguarding takes precedence, in line with MumsAid policies and procedures 

• Reliable and able to work well in a team 

• Be committed to equality, diversity, and inclusion.

• Comfortable and confident around young children 

• Openness to feedback and supervision 

• Willingness to complete volunteer induction 

• Willing to undergo DBS check 

What is in it for me? 

• Induction and regular training, including safeguarding training, mental health first aid and suicide prevention training.

• Ongoing support, supervision, and feedback 

• Reimbursement of travel expenses (with receipts) 

• Make a real difference to the lives of local young mums 

• Gain valuable experience in supporting vulnerable families 

• Gain practical experience in group facilitation and community support. 

• Develop active listening, communication, and safeguarding skills. 

• Be part of a welcoming volunteer team 

• Written references on request 

• A DBS check paid for by MumsAid (If required) 

Description

Please note that this role will operate from our Manchester Road charity shop and is suitable only for volunteers aged 21+ and those who have had their license for 2+ years.

Role Purpose:

In this role, you will be generally working alongside another driver, collecting and transporting stock between shops and customers' homes and between our various charity shops in a Forget Me Not van. This would include furniture and therefore some heavy lifting and carrying.

Shifts

Shifts are flexible to suit you, with options for half or full days Monday through Sunday, with a full day being around 8:00am to 3:00pm.

Tasks & activities

• Delivering and collecting stock and donations to and from Forget Me Not charity shops, homes, businesses and other locations.

• Ensuring the van is used efficiently and is clean and presentable, carrying out basic checks at the end of the day to make sure the van is roadworthy.

• Following the instructions of the Transport Team Lead to ensure donated/purchased goods are collected/delivered on the day specified and in accordance with policy.

Personal qualities & experience

You need to be approachable and friendly. Previous experience of working in this area is not essential but would be useful. Knowledge of the local area and shop locations would be helpful.

We are looking to recruit people for our Youth Programme, for a minimum commitment of 10 weeks. The Youth Programme works with young refugees and asylum seekers in the Epirus region of Northern Greece, providing them with a sense of community and experiences that they wouldn’t otherwise receive!

There are some specific applicant requirements, however the most important is to have a strong desire to work with young refugees and have the commitment to improve the situation for them here in Greece. Second Tree works in a transparent way in a challenging and changeable situation on the field; therefore, an ability to learn quickly and be open to feedback is vital.

Your role would include:

We are looking to recruit people that are open to filling one (or more) of the following roles within our Youth Programme. Whilst these should guide applications, the roles often overlap and are interchangeable. Imagination and flexibility is encouraged when applying: let us know your suggestions on how we can use your skills!

The roles range across:

• Children’s English Teacher: responsible for the planning and delivery of the programme’s English classes. Classes focus on low level English learning and must be fun and engaging. TEFL/equivalent experience is preferable, but not essential.

• Excursion Lead: responsible for the planning and leading of weekend excursions, a highlight of the programme for participants! Excursions require an organised, methodical planner who is engaging and confident leading groups of children.

• Workshop Lead: responsible for facilitating workshops that can be either thematic, reinforcing the vocabulary learned in English class to make it more practical and interactive, or focused on social and emotional learning, helping students develop their self-awareness through creative and mindful activities, or touch upon any scientific/mathematical knowledge the teacher might bring. 

No matter the role(s) filled, team members are expected to help plan, prepare and participate in various community engagement activities such as: picnics, community excursions, sporting events, etc.

You should be able to:

• Be consistent with your application of behaviour management techniques

• Be honest and transparent; be able to give and receive feedback in the most straightforward way

• Manage a wide range of tasks and intense workload effectively and efficiently 

• Communicate in English, both written and orally

• Deliver programme activities and carry out administrative and logistical tasks

• Plan and deliver effective and dynamic educational activities

• Care for people: the interests of the people we work with should always be your first concern

The ideal candidate will have:

• Experience with young children and teenagers in educational and leisure activities

• Experience working as a Scout leader or a leadership role in other such youth activities

• Experience working in the refugee context

What do we offer?

• A nurturing and collaborative working environment. We work hard to help our team members grow, investing in personal and professional development.

• Accommodation in a shared house

• Transportation to/from work

• After completion of a three-month trial, if you commit long-term, a small monthly expenses refund

In certain periods of the year, demand is extremely high, and the shared houses might be full. If you have the means to pay for your own accommodation, please let us know. We would still be happy to host you if space is available. However, in a situation where the shared houses are full, this would allow us to offer an opportunity to someone that cannot afford to pay rent.

Have experience leading a team of this type?

Consider applying to become a Youth Programme Coordinator. Whether your experience lies in the humanitarian sector or elsewhere, we are looking for people with expertise that can drive us forward as an organisation. 

Looking for an internship?

If, because of your degree or for any other reason, you would like to have your period at Second Tree credited as an internship, just apply to the vacancy that you’re interested in and mention this. We have agreements with several universities across Europe, and in many other cases, these agreements can be developed on an ad hoc basis.

The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively.  Our goal is to ensure sustainability and positively impact the lives of more people.  We want assistance in developing an ambitious strategy.

What will you be doing?

We are excited to announce an incredible opportunity for a talented Head of Bids and tenders to join our passionate team at the Africa Health Organisation (AHO)!  Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.

This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender submissions.  Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions.  We need a visionary like you to help us achieve our goals.

We're seeking a dynamic, experienced Head of Bids to develop and execute a winning strategy to secure the necessary financial backing.  There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities.  We're eager to explore them all.

In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways.  If you're a bid writer who thrives on creativity and collaboration, we want to hear from you!  Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together.  Join us on this exciting journey!

Key Duties and Responsibilities will include:

• Overall responsibility for delivering high-quality, accurate, compliant and commercially sound proposals on time, to budget, with inputs from key stakeholders.
• Responsible for the coordination and management of all Bid activities, for ensuring that Bid Plans are put in place and that all internal inputs are received promptly to meet Bid submission timescales.
• Responsible for the receipt, management, control and coordination of all external and internal information and documentation with respect to the enquiry and for the team acting as custodian for Bid documents, including all approved internal documentation signed by the Organisation.
• Responsible for compliance with all internal Bid policies and procedures and for passing internal and external audits.
• Contribute to the overall Bid strategy alongside other stakeholders.
• Responsible for the overall leadership of the team and ensuring that individuals within the team are given appropriate opportunities to grow and develop, and that the team maximises performance by creating and fostering a positive, can-do attitude and outlook on an ongoing basis.
• Responsibility to ensure that improvements are identified and those agreed upon are implemented continuously to support the growth and development of the team and those within it.
• There is a need to keep good records and to create and measure metrics on bidding performance to both review performance and drive continuous improvement in a key area of the business.
• Responsible for mentoring and training Bid Managers and Bid Writers to ensure they are up to date with bid requirements and improve their competence.

What are we looking for?

Education, Skills and Experience: Requirements

Essential:

• At least three years of experience in successfully leading teams within a bid environment.
• Proven track record of improvement and achievement - processes and people
• Keen understanding of numbers, spreadsheets, VOP/invoices, rates, cash flow, milestones, negotiations, and pricing audits.
• Ability to write strong proposals and experience as an estimator
• Excellent communicator (written and verbal) with local and international customers, and with an appreciation of cultural differences
• Ability to persuade and influence others
• Ability to lead team by example, with the ability to foster and maintain effective relationships with internal and external stakeholders
• Ability to work to deadlines
• Strong business/commercial acumen
• Keen attention to detail
• Commercially sound judgement
• Strong negotiation skills.
• Strong financial skills

Desirable:

• Leadership qualification (CMI or ILM)
• Experience with an integrated project management / ERP system (Enterprise Resource Planning)
• Experience in bidding roles in the Medical, Biochemistry, Biomedical, Public Services, Global Health, Humanitarian, NGOs, Public Health and Social Care industry
• MBA, Professional Qualification or formal leadership Qualification (CMI, ILM)

What difference will you make?

In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge of bids will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex, high-stakes journey.

Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage.  By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.

You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process.  This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.

In this role, you will orchestrate a well-coordinated process that drives operational efficiency.  As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.

As a leader, you'll elevate the quality of our bid content.  By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free.  You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.

You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions.  Your effective management will ease colleagues' workloads, allowing the entire team to shine.

To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks.  This ongoing improvement process will enhance our bidding capabilities for future opportunities.

You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids.  By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.

Strategic alignment is vital for sustaining consistent, stable business growth.  Together, we can make a remarkable impact on development.

Family Friends carefully recruits, trains, and matches volunteers with families in Central-West London. Our befriending volunteers offer long-term practical and emotional support based on each family's unique needs and potential. We offer two befriending volunteer opportunities with us-, Big Buddies and Parent Buddies.

Our Big Buddies support young people, aged 10-18, for a few hours each week over a period of up to 12 months. With encouragement and support, volunteers will aim to help young people to discover their strengths and build confidence.

Support may look like:

• Helping to strengthen family relationships.
• Providing a listening ear 
• Taking young person to the cinema, museums, libraries - broadening their horizons!

Essential Criteria:

• Can commit to the Big Buddies programme for a minimum of 6 months
• 18+
• Must have lived in the UK for the last 2 years

What we provide in return:

• Full induction training and ongoing training
• Full DBS check
• Support and supervision
• The chance to learn new skills
• References provided after 6 months' commitment
• Reimbursement of travel and session expenses

We are an equal opportunities charity and we value the principles of diversity and inclusion, which is central in providing successful support to our families. We welcome and would like to encourage applications from people with a wide range of backgrounds and experiences, including people from Black, Asian or Minority Ethnic backgrounds, people who identify as LGBTQI+ and individuals from different socio-economic and educational backgrounds.

In the first instance, please register your interest in becoming a volunteer with us by contacting us here for an online application form.

Once we've reviewed your application, a member of our team will be in touch with next steps.

�� BOARD EXPECTATIONS (Applies to ALL Members)

Every GLF board member plays a direct role in the success and sustainability of the organisation.

�� Core Expectations

• Fundraising Commitment:
  Every board member must actively participate in fundraising campaigns, donor outreach, and sponsorship drives.
  Each member is required to make a personal monthly donation to the organisation (amount optional but meaningful).

• Time Commitment:
  Minimum of 20 hours per month, including board meetings, subcommittee work, fundraising events, and strategic planning.

• Ambassadorship:
  Represent GLF publicly as a visible ambassador at community events, speaking engagements, and networking functions.

• Governance & Accountability:
  Ensure the organisation operates ethically, transparently, and in alignment with its mission and legal obligations.

• Strategic Leadership:
  Contribute skills, knowledge, and professional networks to advance the organisation’s growth, partnerships, and visibility.

• Passion for the Mission:
  Demonstrated commitment to supporting children, teenagers, and single-parent families experiencing hardship.

�� OVERALL BOARD MEMBER BENEFITS

• Prestige: Founding member of a ground-breaking national social enterprise.

• Networking: Exclusive access to philanthropists, public officials, and corporate leaders.

• Leadership Development: Gain board-level governance and strategic experience.

• Impact Legacy: Directly shape programs that provide homes, hope, and opportunity for hundreds of lives.

• Visibility: Public recognition through GLF website, media, and national campaigns.

• Personal Fulfilment: Be part of a purpose-driven organisation changing the narrative for children and families in need.

�� IDEAL CANDIDATE PROFILE (For All Roles)

We are looking for leaders who are:

• Deeply passionate about social impact, youth empowerment, and family stability.

• Professionally experienced (1+ years) in their area of expertise.

• Team players who bring creativity, positivity, and initiative.

• Connected and influential, willing to open doors and amplify GLF’s message.

• Dedicated, committing time, expertise, and monthly donations.

Position: Board of Director - Program & Impact Expert (Unpaid Volunteer Role)

Reports to: Board Chairperson

Location: Hybrid (remote + in-person events as needed)

Purpose: To oversee program design, evaluation, and delivery quality.

Key Responsibilities:

• Guide development of youth and family support programs.

• Ensure alignment between mission, outcomes, and measurable impact.

• Oversee safeguarding and quality assurance standards.

• Provide expertise in social work, education, or community development.

• Mentor staff to maintain high ethical and service standards.

Requirements/Skills:

• Background in social work, education, youth engagement, or nonprofit program management.

• Strong understanding of safeguarding, wellbeing, and inclusion.

• Data-driven mindset with empathy and creativity.

Benefits:

• Direct influence on the lives of vulnerable youth and families.

• Leadership in creating innovative, measurable community impact.

• Recognition as a founding architect of transformative social programs.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Sustainable Bolivia is a 501(c)(3) non-profit organization in the Bolivian Amazon that partners with local initiatives to provide resources that support ecotourism, regenerative agriculture, health and education. Volunteers/Employees live on Aquicuana on our research base and assist us with our work in the community of Warnes.

Sustainable Bolivia is in need of a teacher to run our afterschool program. The volunteer will plan and deliver classes to children ages 5-15 at our community classroom. Attendance varies from 10-30 students at a time, with over 100 students being served throughout the past year. Classes focus on English and science instruction but should include structured play, arts and crafts, and music (if within the teacher’s skill set). Active projects such as community clean ups, gardening, bird counts, etc are encouraged. Classes occur each weekday afternoon from 2-5pm. Mornings are available for prep and planning, and participation in our other volunteer opportunities such as grant writing, social media management, or ecological research.

Short term volunteers occasionally join the program, and the teacher should be prepared to support and include volunteers in their work.

Applicants should have experience in youth education. They should be fluent in English and have intermediate Spanish ability.

A commitment of at least 3 months is required, with preference given to volunteers who can stay longer.

Food and lodging in a lake front cabin on the reserve are provided for free and no volunteer fee is required. The volunteer is responsible for their flights and travel insurance. 

Sorting Room Volunteer

Do you enjoy organising, spotting quality items and bringing order to chaos? Join our behind-the-scenes sorting team!

We are looking for volunteers to help process donated items and prepare quality stock for our charity shop. This is an ideal role for someone who enjoys sorting, organising and has a good eye for detail.

What you’ll be doing

You’ll play an important role in helping donated items reach the shop floor ready for sale.

Tasks may include:

• Sorting through donated clothing, books, toys and household items
• Checking quality and carrying out quality control
• Identifying valuable or desirable brands
• Pricing items ready for sale
• Organising stock in the sorting room
• Preparing donations for the shop floor
• Helping keep the sorting area tidy and efficient

We’re looking for someone who:

• Enjoys organising and practical tasks
• Has good attention to detail
• Has an eye for quality and presentation
• Has brand awareness (desirable, but not essential)
• Is reliable and able to work independently
• Enjoys being part of a friendly team

Time commitment

• Shifts are usually 10am–1pm or 1pm–4pm
• Regular weekly volunteering preferred, with some flexibility available

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.

Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem. 

About the volunteer role

To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:

• Stock preparation volunteer
• Volunteer shop sales assistant
• Volunteer stock generation assistant
• Volunteer window dresser/Merchandiser
• Specialist knowledge volunteer (antiques and collectables)
• Specialist knowledge volunteer (books and entertainment)
• Housekeeping volunteer

Key tasks

There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:

• Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
• Receiving donated items from members of the public
• Sorting, steaming, tagging and preparing donated items for sale
• Creating visually appealing window and in-store displays
• Keeping the shop floor well stocked, clean and coordinated
• Processing sales and serving at the till
• Signing up gift aid donors
• Stock rotation
• Identifying special or valuable items within donated stock

About you

• Passionate about customer service 
• Good communication skills 
• Friendly and helpful
• Respectful of others and their diversity

Experience & skills you will gain

• Experience of working as part of a team
• Retail experience 
• Stock organisation
• Selling skills 
• Customer service skills 

Our Commitment

We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.