127 Volunteer coordinator volunteer roles

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As a Group Coordinator, you’ll take the lead in making sure your local group reaches out to people affected by MS.

The role is varied, and will enable you to further develop your leadership, management, communication, organisation and motivation skills.

We are looking for volunteers who can offer time, conversation and companionship to older clients in and around Central London.

You can support someone by:

· Spending time with them in person

· Speaking with them regularly by phone

Your time and kindness can help older people feel more connected, happier and less alone.

What You’ll Do

You could be visiting someone at home or accompanying them in their community, chatting in coffee shops or talking while you walk. What you do will depend on what the client would like. Our clients are older Scots aged 60 plus who simply want to enjoy activities many of us take for granted.

As one of our volunteers once said, “this is an easy, very meaningful way to help someone and is immensely rewarding and fun!”  

Current Locations

Our current waiting list has clients in Stockwell, Hackney, Putney and Stepney Green. Locations will change as more referrals are made. If you want to make a difference to an older person’s wellbeing, please contact us — we may have a client in your area.

Time Commitment

Meetings are weekly or fortnightly for at least six months, although most volunteers stay involved for longer because they enjoy what they do. Phone calls are weekly and can be made from any quiet space at home or at work.

Who This Role Is For

This could be an ideal opportunity to gain practical experience of working with adults in a health and social care setting. It may also suit anyone who enjoys meeting new people and making their lives a little brighter.

Skills and Qualities Required

· Good communication and listening skills, including spoken English

· Friendly, warm and non-judgemental

· Honest, reliable and committed

· Empathetic

· Understanding of the importance of confidentiality and boundaries, which will be covered in training

Checks and References

An enhanced DBS check will be processed for successful applicants and two references are required.

Training and Support

We provide training before you start, ongoing support once you are matched, out-of-pocket expenses, references, social events and newsletters. The training will start in September. 

Please contact us for more information, and a very warm welcome.

Please note, we are unable to respond from 14th to end of August 26. 

Role Title: Volunteer Befriender
Location: Various locations in Ealing
Time Commitment: 1–4 hours per week (flexible)
Reports To: Volunteer Coordinator/Service Lead
Duration: Minimum 6-month commitment preferred
Expenses: Reasonable travel and out-of-pocket expenses reimbursed

Purpose of the Role:
To reduce social isolation and improve emotional wellbeing by offering regular companionship and support to individuals in the community. The role also provides an opportunity for unpaid carers to have a short break or period of respite while their loved one is engaged and supported.

Key Responsibilities:
• Offer friendly conversation and a listening ear through regular visits or phone calls
• Build and maintain a respectful, trusting relationship
• Encourage social confidence and community engagement
• Report any concerns or relevant information to the project lead
• Attend initial training and ongoing support sessions
• Maintain confidentiality and uphold safeguarding procedures

Ideal Qualities and Skills:
• A good listener with strong communication skills
• Kind, patient, and empathetic
• Dependable and consistent
• Respectful of boundaries and confidentiality
• Open-minded and inclusive

What You’ll Gain:
• A rewarding opportunity to make a positive difference
• Experience in a supportive and meaningful volunteer role
• Ongoing training and support
• Development of interpersonal skills
• Being part of a valued community team

Additional Information:
This role requires two references and a DBS (Disclosure and Barring Service) check. Full training is provided.

At Rethink Mental Illness, we believe everyone deserves understanding, connection, and the chance to live a fulfilling life. Our volunteers play a vital role in supporting people affected by mental illness and helping create communities where no one feels alone. 

About the role  

As a Peer Support Volunteer you will have lived experience of mental health and support service users on a wide range of non-complex issues that can be easily and quickly resolved. You will bring added skills and experience to our service and add real value to our team. You will provide additional support at our Peer Support group sessions. This could be, for example, by empathising with potential clients about the difficulties that having a mental health problem can create, helping to set up the room, explaining the services that are on offer and how these can be accessed, putting people who are anxious at ease by welcoming them. Peer volunteers can also co-facilitate groups based on personal skills and experience. Ideally, you will be able to commit a minimum of 3 hours per week. 

Full training and regular supervision will be provided, so you’ll feel confident and supported in your role. 

This role requires an Enhanced DBS check, which will be arranged and paid for by Rethink Mental Illness. 

As a Peer Support Volunteer you will: 

• Support the Peer Support Workers to run the group sessions e.g. by helping to set up the room and by welcoming people 

• Help to create a safe space where people can share as much or as little as they wish to about their experiences 

• Foster the principles of co-production 

• Signpost people to services in the local area that meets their needs 

• Describe and explain services that are on offer from Rethink Mental Illness and other local community assets that can provide help and advice relevant to people's needs 

• Support the development of drop-in sessions at various locations across the locality 

About the service  

The Empowering Minds Gloucestershire Service currently run group sessions for service users across Gloucestershire. 

Our team is dedicated to delivering a high-quality service that focuses on supporting individuals to achieve their recovery goals. The aim is to improve the lives and support independence for those living with a mental illness. The team will engage with other local providers to ensure a clear and seamless pathway for those that require support from multiple providers. 

What will make you a great fit for this role?  

• Lived experience of mental health 

• Ability to support service users on a wide range of non-complex issues that can be easily and quickly resolved 

• Ability to empathise with others 

• Good communication skills 

• Reliable and punctual 

It's not essential, but you may also bring: 

• Knowledge of the local area 

• Knowledge of services that can be accessed 

How to apply 

To apply, please click the “apply now” button and complete a short interest form. You will have the opportunity to upload a CV and/or cover letter however, this is not mandatory. 

A member of the team will review your application and be in touch to update you on the next steps. If your application is successful, you will be invited to take part in an informal volunteer discussion. 

If you have any questions about the role or would like to find out more before applying, please contact the volunteer manager: 

Who are we?  

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”    

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.    

Diversity, Equity, Inclusion    

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.  

Becoming a truly anti-racist organisation  

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.  

OVERALL PURPOSE

We are seeking a motivated & experienced Volunteer Recruitment Administrator to join our charity. As a key member of our Human Resources team, you will be responsible for managing the end-to-end recruitment process, ensuring the acquisition of talented individuals passionate about our mission. Your expertise will contribute to building a dedicated and skilled workforce, enabling us to impact the community positively. This role offers a unique opportunity to utilise your HR recruitment skills for a meaningful cause while gaining valuable experience in the non-profit sector.

You will play a key role in working towards our mission to recruit outstanding individuals who will work with us to transform the lives of disadvantaged women and families living in Wolverhampton.

Key responsibilities for this Volunteer Recruitment Administrator are:

•  To act as a point of enquiry for information, advice and support for prospective volunteers.
•  To assist in screening, sourcing and shortlisting all CV’s for active vacancies.
•  Assist with the recruitment process, including job postings, screening applicants, and coordinating interviews.
•  Support the onboarding process for new hires, ensuring a smooth and welcoming experience.
• Help maintain and update employee records, ensuring all documentation is accurate and up-to-date.
•  To provide administrative support to the volunteer coordinator by updating job descriptions, coordinating & setting up interviews.
• To create and maintain documentation and records for recruitment.
•  To build positive relationships with relevant stakeholders in order to attract high quality applicants.
•  To explore innovative attraction methods to increase awareness of our volunteer programme amongst new audiences, particularly to those who are underrepresented on our programme.
•  To follow up volunteer interest and enquiries in a timely manner, encouraging application to an appropriate role.

Person Specification

What you will need as Volunteer Recruitment Administrator:

•  A good level of education, strong administration experience along with good IT literacy including Outlook, Word & Excel.
•  A background in recruitment would be a huge bonus!
•  The ability to prioritise your day, work at a fast pace and meet deadlines.
•  Great communication skills
•  We have some great technology to support you, so you will need to have a good understanding of systems and MS Office applications

If you have a passion for recruitment this position is for you!

At Rethink Mental Illness, we believe everyone deserves understanding, connection, and the chance to live a fulfilling life. Our volunteers play a vital role in supporting people affected by mental illness and helping create communities where no one feels alone. 

About the role

As a Volunteer Peer Group Facilitator you will: 

As a Volunteer Peer Group Facilitator, you will play a key role in delivering our peer support groups. These groups run all around the county throughout the week. You will work alongside our team of peer support workers and other peer support volunteers.

There is some flexibility with volunteering opportunities ranging from a minimum of 2-3 hours weekly to monthly commitments.

There may also be the opportunity to attend different community events to advertise the service.

There will be full training opportunities to ensure that you are successful in your volunteering role, as well as regular check-in meetings.

About the service  

The Empowering Minds Gloucestershire Service currently run group sessions for service users across Gloucestershire. 

Our team is dedicated to delivering a high-quality service that focuses on supporting individuals to achieve their recovery goals. The aim is to improve the lives and support independence for those living with a mental illness. The team will engage with other local providers to ensure a clear and seamless pathway for those that require support from multiple providers. 

What will make you a great fit for this role?  

• Lived experience of mental illness, whether that is caring for someone else or yourself.
• Reliability and good timekeeping.
• Have a good understanding of confidentiality and safeguarding.
• Basic IT knowledge.
• Excellent organisational and communication skills.
• To have empathy and remain non-judgemental.
• Experience of working with people in some way, whether formally through employment or informally working as part of a team.
• Experience of leading a group.

Although it’s not essential, you may also have:

• Good knowledge of the local area and organisations.
• Experience with supporting someone with mental illness / ill mental health

How to apply 

To apply, please click the “apply now” button and complete a short interest form. You will have the opportunity to upload a CV and/or cover letter however, this is not mandatory. 

A member of the team will review your application and be in touch to update you on the next steps. If your application is successful, you will be invited to take part in an informal volunteer discussion. 

If you have any questions about the role or would like to find out more before applying, please contact the volunteer manager: 

Who are we?  

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”    

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.    

Diversity, Equity, Inclusion    

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.  

Becoming a truly anti-racist organisation  

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.  

Can you spare 3 hours a week to make a difference to the lives of children? Home-Start Volunteers offer support, friendship and practical help to families.

We are looking for compassionate, non-judgemental and caring individuals to join our community of volunteers to share their parenting experiences and knowledge with families. Home-Start is one of the leading family support charities in the UK and Home-Start Warrington and Cheshire work in Northwich, Warrington and Winsford. Our volunteers provide a weekly, one-to-one home-visiting service. We help families from all backgrounds, with at least one child in the household under the age of 5 years, through their most challenging times.

Your role will be to offer support to a family you are matched with and support them in the way that they would like: this may include help with practical tasks such as getting out of the house, attending appointments, an extra pair of hands on a trip to the park or a playgroup, role-modelling how to play with children or helping to get organised. It could also involve empathising and supporting through emotional issues in a compassionate and non-judgmental way. All visits are a maximum of three hours, once per week and all take place Monday to Thursday, between 9am and 4pm (and only when our office is open).

Home Start also deliver targeted groups to support families, a place for families to connect, learn and play together. Volunteers support Home Start staff to deliver groups for families – from helping to set up/clear away, role-modelling playing with the children to parents and offering friendly emotional support to parents.

We will train you to Home Start Warrington and Cheshire standards of excellence. The training is free and is delivered by a combination of online modules and four, weekly, face to face sessions with one of our Family Support Coordinators. 

The course will cover 

The role of a Home-Start volunteer

Values, attitudes and inclusivity

Confidentiality

Listening and communication

Meeting the needs of families and children

Safeguarding

Our next volunteer course of preparation is due to start in September. We offer the course in two locations - Warrington on Tuesday's or Winsford on Thursday's.

Volunteers will receive ongoing support and supervision from our Family Support Coordinators and there are opportunities for further training. Your experience, attributes and competencies will be recognised, and you will have the opportunity to develop them further.

Home-Start Warrington and Cheshire is committed to safer recruitment practise as an important part of safeguarding and protecting children and vulnerable adults. Any offer of a voluntary role is subject to a satisfactory enhanced DBS check, two satisfactory references and to have completed our preparation course and signed our Code of Conduct and relevant policies and procedures before they will be able to volunteer with a family or at one of our groups or events.

Make a difference for children in Northwich, Warrington and Winsford and enquire today.

At Rethink Mental Illness, we believe everyone deserves understanding, connection, and the chance to live a fulfilling life. Our volunteers play a vital role in supporting people affected by mental illness and helping create communities where no one feels alone. 

About the role

As a Community Support Volunteer you will: 

As a Community Support Volunteer, you will complete face-to-face befriending activities with service users. You need to be able to travel around the locality in which you live to be able to do this. Ideally, you will be able to commit to a minimum of 1/2 a day (3-4 hours) of volunteering per week on a flexible basis, with the option to increase.

You will be working alongside our team of community link workers.

There may also be the opportunity to also attend different community events to advertise the service.

There will be full training opportunities to ensure that you are successful in your volunteering role, as well as regular check-in meetings.

About the service  

The Empowering Minds Gloucestershire Service currently run group sessions for service users across Gloucestershire. 

Our team is dedicated to delivering a high-quality service that focuses on supporting individuals to achieve their recovery goals. The aim is to improve the lives and support independence for those living with a mental illness. The team will engage with other local providers to ensure a clear and seamless pathway for those that require support from multiple providers. 

What will make you a great fit for this role?  

It’s essentials to have the following:

• Lived experience of mental illness, whether that is caring for someone else or yourself.
• Excellent communication skills.
• Flexibility.
• Experience of working with people in some way, whether formally through employment or informally working as part of a team.
• Basic computer skills.
• Reliability and good timekeeping.
• Have a good understanding of confidentiality and safeguarding.

Although it’s not essential, you may also have:

• Experience of supporting someone with ill mental health / mental illness.
• Good knowledge of your local area and organisations. 

How to apply 

To apply, please click the “apply now” button and complete a short interest form. You will have the opportunity to upload a CV and/or cover letter however, this is not mandatory. 

A member of the team will review your application and be in touch to update you on the next steps. If your application is successful, you will be invited to take part in an informal volunteer discussion. 

If you have any questions about the role or would like to find out more before applying, please contact the volunteer manager: 

Who are we?  

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”    

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.    

Diversity, Equity, Inclusion    

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.  

Becoming a truly anti-racist organisation  

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.  

We are looking for 1 Helpline Volunteer to play an essential role in ensuring service users (SUs) receive timely, empathetic, and confidential support, as well as clear signposting to relevant services.

You will support the SBS Helpline in providing high-quality, trauma-informed advice, information, and emotional support to Black and minoritised women and girls affected by domestic abuse and other forms of gender-based violence, including forced marriage, rape and sexual abuse, so-called honour crimes, and related issues such as immigration and No Recourse to Public Funds (NRPF).

Prison-based volunteers are the backbone of Fine Cell Work (FCW). Supported by the Fine Cell Work programmes team and by other staff at the FCW office, they teach and administer FCW stitching groups in prisons.

Prison volunteers work in teams to organise classes and teach our stitchers, as well as providing groups information to the prison and to the FCW office. The precise mix of skills will vary from prison to prison.

Volunteering in prison for Fine Cell Work requires ideally a good level of needlework skill (or a willingness to learn), some teaching experience and/or experience of working with socially-excluded groups. Volunteers must be patient and non-judgemental in order to work effectively. As a prison volunteer you will:

• Developing skills and confidence
• Teach prisoners to stitch FCW products within the framework of our training programme
• Encouraging and supporting prisoners to volunteer as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake their own creative projects
• Teaching prisoners to stitch FCW products within the framework of our training programme
• Encouraging and supporting prisoners to volunteer as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake their own creative projects

It is essential for volunteers to support FCW ethos, believe in rehabilitation, be an excellent teamworker, observe personal boundaries, be reliable and patient to ensure cell groups run smoothly, and have record-keeping skills and have at knowledge of tapestry/needlework. . 

Volunteers work in prisons around the UK dependant on where groups are based, therefore it is requred that volunteers will be able to travel to the relevant prisons. Travel expenses will be reimbursed by the charity. 

Please take some time to read the role description to find put more details about the role and what we offer to our volunteers. 

At Fine Cell Work, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in FCW’s workforce.

These include applicants from Black, Asian and minority ethnic backgrounds, people with disabilities, LGBTQI+, and male identifying applicants as these are currently under-represented in our volunteers groups.

Meet and Greet Volunteer (Tea & Coffee Service)

Location: Mental Health Service
Commitment: Flexible shifts available
Responsible to: Volunteer Coordinator / Service Manager

About the Role

We are looking for a friendly, welcoming, and compassionate volunteer to support people accessing our mental health service. As a Meet and Greet Volunteer, you will be one of the first points of contact for visitors, helping to create a warm, safe, and supportive environment.

The role also includes serving tea, coffee, and refreshments to service users, carers, visitors, and staff, helping to promote a sense of community and wellbeing within the service.

Key Responsibilities

• Welcome service users, visitors, carers, and staff in a friendly and professional manner.
• Help people feel comfortable and supported when they arrive at the service.
• Offer directions and information about facilities within the building.
• Prepare and serve tea, coffee, and light refreshments.
• Maintain a clean, tidy, and welcoming refreshment area.
• Engage in friendly conversation and provide a listening ear where appropriate.
• Promote an inclusive and non-judgemental atmosphere for everyone.
• Report any concerns or issues to the appropriate member of staff.
• Follow all relevant policies, including confidentiality, health and safety, and infection prevention procedures.

Skills and Qualities Required

• Friendly, approachable, and reliable.
• Good communication and interpersonal skills.
• Empathetic and respectful towards people from all backgrounds.
• Ability to maintain professional boundaries.
• Comfortable working as part of a team.
• Understanding of, or interest in, mental health and wellbeing.
• Ability to follow guidance and procedures.

What You'll Gain

• Experience within a mental health care setting.
• Opportunities to develop communication and customer service skills.
• Training, support, and supervision from experienced staff.
• The chance to make a positive difference to the wellbeing of service users and visitors.
• Experience that can support future employment or personal development.

Additional Information

This role is subject to volunteer recruitment procedures, including references and any checks required by the organisation. Full training and ongoing support will be provided.

Are You Creative, Organised, and Passionate About Making a Difference?

Turn your ideas into meaningful experiences as an Activity Coordinator Volunteer. You'll help plan and deliver fun, engaging activities that promote wellbeing, build confidence, and bring people together.

From arts and crafts and games to wellbeing sessions, themed events, and community outings, every activity you support will help create connections, inspire smiles, and make a positive impact on people's lives.

What you will be doing

• Support the planning and delivery of activities based on the interests of service users
• Help facilitate social groups such as coffee mornings, walking groups, and activity workshops.
• Encourage participation and help create a welcoming, inclusive environment.
• Build positive relationships with service users and support them to develop confidence and social connections.
• Work alongside staff to identify new activity ideas and opportunities.
• Assist with setting up and tidying away activities where required
• Provide occasional one-to-one support, such as accompanying service users to appointments, shopping trips, or community activities.

The skills you need

• Friendly, approachable, and a good listener
• Organised and dependable.
• Confident engaging with a diverse range of people.
• Creative and interested in helping others try new activities.
• Respectful of confidentiality and professional boundaries
• Able to work as part of a team.

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

***Please note that this is an opportunity based in Nottingham (shire) in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***

Age UK Notts are seeking individuals who would like to be considered as a volunteer for our Companion Service.

Volunteers will be supporting people in their own homes and in the community within Nottingham and Nottinghamshire and ideally, we ask all applicants to provide a minimum of 1 hour volunteering a week.

The companion service volunteer can choose to be:                                                           

• A companion within the person’s home

• A companion outside the person’s home

Examples of the type of support the service offers include:

• Supporting an older person/s hobbies and interests or simply chatting with them in their own home on a regular basis.

• Supporting with digital access & building confidence skills & motivation to access the opportunities of the internet.

• Supporting the person outside of their home e.g., by accompanying them on a walk, to the shops, to a café, garden centre, theatre or cinema or other social activities / community groups. 

• Where appropriate, supporting the older person to access other services through information and signposting or referring to the Companion Service Coordinator for support.

We are looking for the following skills/interests:

• Individuals with a genuine interest in the wellbeing of older people who are committed to volunteering on a regular basis.

• Commitment to complete our Volunteer Report Form accurately and regularly. 

• Ability to travel for visits in the local community either by car or public transport for those volunteers who choose to participate in this type of activity.

• Digital literacy for those volunteers who choose to participate in this type of activity.

We are looking for volunteers with good daytime availability in specific areas of Nottingham and Nottinghamshire.

Please contact the volunteering team for further information on where specifically in Nottingham and Nottinghamshire.

Who are LRMN? 

We offer refugees, asylum seekers and other migrants a specialist and holistic service. We  advocate for people’s rights, campaign for wider change, meet their basic needs and help them improve their wellbeing. 

Why do we need you? 

Triage volunteers are an essential part of our team, making sure that clients are able to access the right service. You will deal with initial client enquiries (in person, over the phone or by email), assess what support clients need and help the access the right service for them.  This might be with us, a partner or another external service. 

Our triage team is integral to the smooth running of LRMN. Without them our advisors wouldn’t be able to provide life changing support to the people who access our services. 

Our triage team are the first people that clients will talk to so it is essential that we offer a safe, welcoming and non-judgemental space and give them the right information about the services we offer. Given the demand that we face, volunteers help us do that. 

What activities will you be involved in? 

As part of our triage team, you will volunteer alongside staff and fellow volunteers to: 

• Welcome clients to our Migrant Hub and speak to them about their needs

• Help clients and referrers understand the services we offer and how to access them

• Respond to new referrals and upload them onto our case management system

• Contact clients to book in appointments and follow up referrals 

• Take on other administrative tasks as identified from time to time 

As you become more experienced, you may be involved in giving basic advice, providing  support letters and other duties. 

Our triage volunteers are based at our Migrant Hub drop-in service (in Woolwich on Tuesdays)

You will be supervised by the Migrant Hub Coordinator and liaise with all staff across the organisation as appropriate. 

What can you gain from this opportunity? 

By volunteering with LRMN, you will: 

• Make a difference to the lives of migrants, asylum seekers and refugees living in south-east London 

• Be part of a diverse, knowledgeable and proactive team in an organisation that has been running for over 25 years 

• Gain experience of admin work in a business environment 

• Gain an understanding of the issues affecting refugees, asylum seekers and migrants

• Have regular support and supervision 

• Be provided out of pocket expenses to the value of £6 for lunch per day (4+ hours) &  up to £15 travel expenses (when volunteering in the office for 4+ hours) 

Is there induction and training? 

Yes, we provide a comprehensive induction to all new volunteers. This covers roles and  responsibilities, safeguarding, record keeping and use of our client management system  (Advice Pro).

You will be provided with the training needed to perform the role and will have the opportunity to join training with the whole LRMN team.

Who are LRMN looking for? 

We’re looking for someone who is: 

• Passionate about supporting migrants, refugees and asylum seekers 

• Friendly and approachable and can manage professional boundaries 

• Excellent communicatiuon skills

• Proactive and able to use own initiative 

• Organised and methodical 

• Respectful of client confidentiality 

• Experienced in working with multicultural communities 

• Able to use their digital skills to make referrals and manage online systems 

LRMN is committed to equality and diversity. We pride ourselves on having a diverse team  with a range of experiences. We encourage people with lived experience of the asylum and/or immigration system to apply.

We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. 

**If you need additional support to apply or volunteer or need adjustments to the recruitment process please contact us, we are happy to help.**

What commitment do you need to make? 

We ask Hub Volunteers to commit to volunteering on a Tuesday, 10am  - 2pm. Other volunteers we look for 4+ hours commitment each week (during office hours), for at least six months.