Volunteer roles in Epsom

The Role

We are seeking Peer Volunteers to support in designing and facilitating peer-led psychoeducation groups addressing root causes of gambling and a safe environment for loved ones to build meaningful peer connections. You will be joining a small team and be expected to work in partnership with your peer support workers and service lead. We are seeking autonomous, creative individuals with experiences of working or lived experience of behaviours around addiction.

We are looking for someone who:

• Has lived experience of addiction and/or mental health challenges
• Are a non-judgmental and friendly individual 
• To be able to provide a welcoming, authentic, and positive experience for all, being inclusive and embracing diversity 
• To feel comfortable engaging with people with addiction, mental health challenges / difficult life experiences, by validating strengths and experiences and using empowering language to overcome negative self-talk 
• Are empathic and understands the stigma / social bias's surrounding addiction and mental health 
• Are willing to tap into their lived experiences and use their stories to inspire hope in others when appropriate 
• Are comfortable with co-producing and co-facilitating peer led workshops 
• To assist the team with admin and planning
• Are able to take on any ad hoc admin/support responsibilities
• Knowledge around safeguarding policies and procedures 
• Knowledge and experience of risk management

Time commitment:

• Flexible hours between Monday-Friday. We are looking for someone to commit to a minimum of at least 1 or 2 activities a week.
• We will provide volunteers with an induction, training, and ongoing support to support them in the role.

What's in it for the volunteer? 

Volunteering at West London Mind is a fantastic opportunity to get involved with a nationally recognised charity. We provide initial and ongoing training, as well as plenty of opportunities for progression within the organisation. You will also be a part of a supportive team with great awareness of wellbeing and the mental health sector. We would be keen to work with you to develop your own interests and use your existing skills to support the project. 

Please tell us why you would like to volunteer at ResetPoint at West London Mind? (minimum 50 words) 

Please share any relevant skills or experience you have for the role. This may include education, work or voluntary experience (minimum 100 words)

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a Shop Volunteer you’ll be joining a friendly, welcoming team of volunteers and staff who support each other and have a lot of fun along the way. We value every volunteer and the unique perspective, skills and energy you bring. 

Whether you’re sorting donations, creating beautiful displays, or chatting to customers, every task you take on helps to build a more inclusive world. 

We value volunteer development, and as part of this role your can develop your skills further by training to become a till user alongside your regular shop volunteer responsibilities, or progressing into a Key volunteer, a role which includes opening, running, and closing the shop in the absence of the manager.

No matter your reason for volunteering – whether it’s to meet new people, build new skills or support Sense’s cause – there’s a place for you in one of our shops. 

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

Key responsibilities: Shop volunteer 

You’ll spend time doing a range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do.

Key responsibilities: Till volunteer

Being a till volunteer includes all the same responsibilities as a shop volunteer, however, when you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you are interested in becoming a till volunteer straight away, please select ‘Till volunteer’, as well as ‘Shop volunteer’, when asked which volunteer role/s you are interested in during your application.

Key responsibilities: Key volunteer 

Being a Key volunteer includes all the same responsibilities as a shop and till volunteer. However, if you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

If you are interested in becoming a Key volunteer straight away, please select ‘Key volunteer’ when asked which volunteer role/s you are interested in during your application.

Skills and qualities:

This role would suit you if you’re:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

Our values:

Everything we do is underpinned by five core values. These values shape the way we work every day. Our values are:

• We include
• We collaborate
• We find a way
• We challenge
• We celebrate

Job Overview
We are seeking dedicated and compassionate Volunteers to join our drop in group in Crawley that take place on 1st and 3rd Monday of month, 10:30-12:30. This role is ideal for individuals looking to make a meaningful impact in the community while gaining valuable experience or perhaps someone looking to train as a speech and language therapist.

The Say Aphasia charity provides support groups across the UK for people with aphasia; a language and communication disability caused by a brain injury like a stroke. Aphasia affects over 350,000 people in the UK but is little understood or known about by the public. It is the only aphasia charity set up by people with aphasia for people with aphasia; helping them to adapt to their new way of life and regain their independence and confidence.

Aphasia occurs due to injury to the brain such as a stroke. It affects access to language, resulting in difficulties following conversations, speaking, reading and writing.

Volunteers will support the running of the group with communicating, and will have the opportunity to utilise their communication skills and IT knowledge to take a register of attendance.

Responsibilities

• Provide companionship and support to individuals, particularly those living with asphasia.
• Assist in organising activities that promote social interaction and engagement.
• Communicate effectively with participants, ensuring their needs are understood and met.
• Help maintain a safe and welcoming environment for all participants.
• Collaborate with other volunteers to enhance the group.

Qualifications

• An understanding or knowledge in aphasia is desirable.
• Strong communication skills, with the ability to engage effectively with diverse groups.
• Proficiency in IT, including familiarity with common software applications.
• A compassionate and patient attitude towards individuals in need of support.

This volunteer position offers a rewarding opportunity to contribute positively to the lives of others while developing personal skills and experiences.

The Gender and Development Network (GADN) brings together expert NGOs, consultants, academics and individuals committed to working on gender, development and women’s rights issues.

GADN is currently advertising for two Membership Communications Volunteers to support our Secretariat. These roles would be suitable for those with a passion for international development and women’s rights and an interest in communications and membership admin.

Each role is for half a day - one day per fortnight for at least six months (hybrid working, but mostly work from home). Key tasks include processing membership enquiries and compiling engaging and informative content for our weekly membership newsletter.

If you are committed to women’s rights and gender equality, want to develop your skills in communications and membership admin while contributing to work toward gender justice in international development, this could be the volunteer role for you. 

How to Apply

Please review the attached JD and then send a CV and cover letter outlining your relevant experience to our recruitment email with ‘Volunteer Application’ in the subject line.   

When preparing your application, do reflect on how your experiences, abilities and interests align with the skills and experience criteria listed in the job description where you can. Please keep cover letters limited to one page.

The closing date for applications is 9am, Monday 13 July 2026. Assessments will be held on Thursday 23 July 2026 and interviews held on Monday 27 July 2026.  

Unfortunately, due to limited capacity, we are unable to respond to candidates not shortlisted for interview.   

As we continue working to decolonise our practice and build an anti-racist organisation, we actively welcome applications from Black women and Women of Colour who we recognise are under-represented in the UK international development sector. If you share our core commitments, we would love to hear from you!

CHAIR OF TRUSTEES - CROSSROADS CARE SURREY

Are you a commercially experienced leader looking for an opportunity where you can truly make a lasting difference?

Crossroads Care Surrey are looking for an exceptional Chair of Trustees to lead their board, a strategic thinker and experienced commercial leader with the drive, vision and track record to help them grow boldly and wisely.

As the Chair of Trustees, you will be at the heart of Crossroads Care Surrey’s most ambitious period of growth. You will help shape the commercial strategy, hold the senor leadership to account, and ensure they have the governance, confidence and direction to achieve their goals.

To be considered for this role, you will require the following:

• Proven track record of commercial growth leadership
• Senior board or executive leadership experience
• Strong financial literacy and business acumen
• Strategic thinking with a delivery focus
• Collaborative and inclusive leadership style
• Integrity and commitment to the charity’s values

What's in it for you:

• Leading a well-established charity through an exciting growth phase 
• Shaping strategy and drive sustainable commercial growth 
• Working closely with the CEO to influence direction and performance 
• Being a visible ambassador and raise the organisation’s profile 
• Making a real, measurable impact for unpaid carers across Surrey

Crossroads Care Surrey has been one of Surrey's most trusted charities for over 40 years, providing vital support to more than 1,500 families every year.  They are now at an exciting turning point, embarking on a strategy of self-funded growth that will allow them to reach more unpaid carers, develop new services and build a more resilient future.

This role is subject to a DBS check, which will be carried out by the employer.

This unremunerated role is open to all.  To apply for this exceptional opportunity, please submit your CV and supporting statement via the Charisma website.

If you would like to have an initial discussion with Sandra Smith, of Charisma Charity Recruitment, prior to submitting your application.

Closing date for applications:  2nd Aug 2026

However, applications are being reviewed and actioned on a rolling basis. The advert could close before the closing date, so please apply as soon as possible to avoid disappointment.

Client Interviews: rolling 

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Moshun.Earth

We quantify companies' marine risk, mitigate exposure, and finance profitable ocean restoration.​

Moshun.Earth is trying to solve a problem that doesn't really have a category yet: how do we make ocean restoration investable at scale?

The challenge is that we're not just building a product, but also the language, the narrative, and the market around it. There is no playbook, no proven messaging, no obvious growth strategy, and no "copy what the competition is doing." Which means we're very much figuring it out in real time, and it's as exciting as it is messy (nervous laugh from our CEO).

If you're someone who needs detailed instructions, this role probably isn't for you (please do not apply). However, if you're someone who sees an opportunity, runs with it, tests ideas, learns quickly and comes back saying "I tried this and here's what happened," keep reading :

The role

We're looking for a writer, not a content machine. A storyteller who gets excited by taking complicated ideas and making them feel human.

At Moshun, we spend a lot of time talking about marine biodiversity finance, ecosystem valuation, impact investing and ocean restoration. Most people's eyes glaze over after three words. Your job is to make sure they don't.

You'll help us build a voice that is intelligent without being academic, ambitious without being corporate, and optimistic without becoming fluffy.

What you'll own:

• LinkedIn content
• Newsletters
• Website copy
• Thought leadership articles
• Case studies
• Founder storytelling
• Interviewing team members and turning conversations into content

What we're looking for:

More than a CV, we're looking for evidence of a track record: a story you brought to life and resonated in places you never knew were possible, a community who grew around the voice you created, influential individuals who picked up on your content and amplified it because they felt seen through it. We will welcome someone who notices stories everywhere, asks good questions, who can sit through a technical discussion and leave with a compelling headline. You don't need to know everything about oceans, but to be curious enough to learn and confident enough to challenge the obvious.

What success looks like:

• People who know nothing about ocean regeneration suddenly care.
• Investors understand the opportunity.
• Project developers understand the value and buy our product
• Our audience starts repeating our ideas because they finally make sense.

Bonus points if you've ever rewritten something and thought: "There has to be a better way to say this." That's exactly the mindset we're after.

Why join?

Because you'll help shape the narrative of an emerging industry while doing good for the ocean and the communities who depend on it. And because if we succeed, you'll be able to say you were there when it was still just an idea with a handful of people stubborn enough to believe it could work. We're also a fun bunch of people, and that's probably our biggest argument.

Minimum Hours per Week:

7-9 hours per week

Duration:

6+ months

CoachActivism

We provide certified mental health coaching and leadership support to humanitarian organisations and individuals.

​LinkedIn Content and Community Manager

About the Role We are seeking a detail-oriented and proactive volunteer to support the management and growth of our CoachActivism LinkedIn presence. This role focuses on maintaining a consistent posting rhythm, improving content quality, and increasing engagement with our audience.

Key Responsibilities
1. Content Planning

• Collaborate on creating a simple, consistent content plan
• Help identify relevant topics, themes, and messaging
• Plan for a sustainable cadence (starting with 1 post per week)

2. Content Scheduling & Posting

• Schedule and publish LinkedIn posts based on the agreed content plan
• Ensure posts are formatted clearly and consistently
• Maintain a regular posting cadence (1 post per week to start)

3. Content Optimization

• Edit and refine posts for clarity, tone, and engagement
• Improve hooks, structure, and readability
• Ensure alignment with CoachActivism voice and messaging

4. Engagement & Community Interaction

• Monitor comments and messages on the LinkedIn page
• Respond or flag relevant interactions for the team
• Engage with relevant content and communities to increase visibility

5. Performance Tracking & Insights

• Track basic performance metrics (reach, engagement, follower growth)
• Share simple insights and suggestions for improvement
• Help identify what content resonates most with the audience

Skills & Experience Required:

• Familiarity with LinkedIn
• Strong writing and editing skills
• Attention to detail and consistency
• Basic understanding of social media engagement

Nice to Have:

• Experience managing LinkedIn pages or social media accounts
• Understanding of content strategy or personal branding
• Interest in coaching, social impact, or community-building
• Background in humanitarian aid and international development

Time Commitment

• Estimated total: 2-3hrs/week
• Flexible schedule
• Content cadence: 1 post per week at the beginning
• Optional weekly check-ins (15–30 minutes)

What We Provide

• Content ideas
• Brand voice and messaging guidance
• A point of contact for feedback and approvals
• Flexibility and autonomy in how you manage the work
• Possibility to showcase this work in your portfolio: building social media presence

Impact Your work will help amplify CoachActivism’s message, strengthen our online presence, and support a growing community of coaches and changemakers.

Minimum Hours per Week:

2-3 hours per week

Duration:

3-5 months

LiberArte

We empower artists to lead arts-driven climate and social justice action for systemic change.

LiberArte is seeking Grant Writing & Funding Systems assistance to help strengthen our fundraising infrastructure and expand access to funding opportunities for artists, cultural workers, and communities.

This role is ideal for someone who enjoys organizing information, writing and editing, building systems, and supporting mission-driven work. Rather than writing grant applications entirely from scratch, you'll help organize existing materials, create boilerplate templates, compile information for proposals, and support the development of strong funding applications.

LiberArte applies for grants to support our own programs and operations while also helping artists and cultural leaders identify and pursue funding opportunities for their creative and community-based projects.

Responsibilities may include:

• Organize existing grant narratives, reports, budgets, and supporting documents
• Create and update grant writing templates and resource libraries
• Compile existing organizational information into grant application drafts
• Research potential funding opportunities and maintain grant tracking systems
• Help track deadlines, submissions, and reporting requirements
• Support the development of grant applications for LiberArte programs and initiatives
• Assist with organizing resources and materials that support artists applying for grants
• Improve internal systems that make fundraising and grant writing more efficient and sustainable

What Success Looks Like:

• A well-organized library of grant templates, narratives, and supporting materials
• Improved grant tracking and deadline management systems
• Stronger, more efficient grant application processes
• Increased organizational capacity to pursue funding opportunities

This is a meaningful opportunity to gain hands-on experience in nonprofit fundraising, arts administration, and grant development while supporting artists and communities working toward social, racial, climate, and cultural justice.

Growth Opportunity: As our funding pipeline grows and systems become established, there may be an opportunity for this volunteer role to transition into a paid position.

Minimum Hours per Week:

4-6 hours per week

Duration:

One-off project

About the Role:

The Chair provides leadership to the Board of Trustees and works closely with the Chief Executive to ensure the charity is well-governed, financially sound, and delivering on its charitable objectives.

Key responsibilities include:

• Providing effective leadership to the Board and ensuring it fulfils its legal and strategic responsibilities
• Setting the agenda for Board meetings and ensuring robust, inclusive decision-making
• Acting as a critical friend and line manager to the Chief Executive
• Ensuring strong governance, compliance, and risk management
• Supporting the charity’s strategic development, reputation, and external relationships
• Championing the charity’s values, mission, and beneficiaries

About You:

We are looking for someone who:

• Has previous Board-level experience (Chair or senior Trustee experience desirable)
• Demonstrates strong leadership, facilitation, and influencing skills
• Understands the responsibilities and legal duties of charity trustees
• Is able to commit the time and energy required to lead an effective Board
• Shares a passion for our cause and values

Experience in areas such as strategy, finance, transformation, fundraising, health, social care, education, or the voluntary sector would be welcomed.

That said, lived experience and diverse perspectives are equally valued.

Are you passionate about creating inclusive, anti-sectarian, and empowering spaces for Muslims?

Inclusive Mosque Initiative is looking for a Chair of Trustees to help lead our mission forward.

The Chair provides visionary and strategic leadership to the Board 
of Trustees of IMI, ensuring effective governance, accountability, and alignment with IMI’s 
mission to create inclusive, safe, and inter-sectarian spaces for Muslim worship, learning, and 
community building. This pivotal role supports the organisation’s growth and impact while 
fostering a values-driven, accessible, and collaborative board culture.

Why Join the Board?

• Be a Changemaker: Help steer a mosque committed to justice, inclusion, and community.
• Use Your Skills for Good: Whether your expertise is finance, governance, community engagement, or advocacy, your contribution will help us grow.
• Grow and Learn: Access free training in governance, leadership, and social justice while working alongside passionate Muslim leaders.
• Shape the Future: Play a pivotal role in guiding IMI’s growth, from expanding community programs to strengthening our financial sustainability.

Who We’re Looking For

We welcome Trustees who:

• Are Muslim.
• Are passionate about IMI’s Core Values and mission.
• Bring diverse professional and lived experience and skills to strengthen the Board.
• Are ready to collaborate, challenge, and support in a dedicated team.

To apply, see the role description packs and fill in the online form

Stepping Stones Learning and Leisure is a small, friendly charity based in Southwark, providing inclusive activities for adults with learning disabilities. We believe everyone should have the chance to express themselves, connect with others, and take part in activities that bring joy, confidence, and new skills.

We’re currently looking for an enthusiastic and proactive Art Classes Volunteer to support our weekly Tuesday afternoon art sessions (1pm-3pm), held at St Faith’s Community Centre, Red Post Hill, SE24 9JQ (close to North Dulwich and Herne Hill stations).

About The Role

You’ll help our tutor support a group of adults with learning disabilities to explore a range of artistic practices from painting to clay making. You will play an important part in fostering a creative and relaxed environment so our learners can express themselves and discover new art techniques

As an Art Class Volunteer at Stepping Stones, you will:

• Encourage and support learners to express themselves
• Help with setting up and packing down art supplies and materials
• Offer 1:1 or group support where needed to help participants engage
• Help build a warm, inclusive atmosphere where everyone feels safe to express themselves

What You’ll Gain

Volunteering with us is a chance to:

• Contribute to a creative and meaningful community project
• Build relationships with and support learners to learn new skills and grow in confidence
• Experience working with adults with learning disabilities in a supportive setting
• Develop skills in teamwork, adaptability, communication, and creative problem-solving
• Have a place in a welcoming and friendly team of tutors, staff and volunteers
• Receive appropriate training and guidance from an experienced team

What We’re Looking For

You don’t need to be able to draw to do this role! At Stepping Stones we value:

• Good communication and a warm, encouraging approach
• Enthusiasm, patience, and a willingness to get involved
• A non-judgemental and inclusive mindset
• Reliability and commitment
• Flexibility and adaptability

Prior to volunteering, we ask all volunteers to:

• Attend an in-person session with the Stepping Stones team and learners
• Provide two references
• Complete a DBS check (we will arrange this)
• Commit to volunteering one session per week for 3 x 10 week terms throughout the year. For continuity for our service users, we would like you to commit to volunteering with us for one year.

How to Apply

Please submit your CV and respond to the following questions (these will come up when you click 'Apply Now')

• Why would you like to volunteer with Stepping Stones?
• What are the strongest attributes and values you feel you'll bring to this role? 

Stepping Stones Learning and Leisure is a small, friendly charity based in Southwark, providing inclusive activities for adults with learning disabilities. We believe everyone should have the chance to express themselves, connect with others, and take part in activities that bring joy, confidence, and new skills.

We’re currently looking for an enthusiastic and proactive Drama Class Volunteer to support our weekly Friday afternoon sessions (1.30-3.30), held at St Faith’s Community Centre, Red Post Hill, SE24 9JQ (close to North Dulwich and Herne Hill stations). This position would begin in September 2026, however we would like applicants to apply in advance of this date so we can organise a taster session in the class before the summer break.

About The Role

We're looking for someone with a background in drama to support our tutor in delivering accessible and fun drama sessions for a small group of adults with learning disabilities. Each year, the group works towards a production which is performed at our end-of-year Summer Show, making this a fun, creative, and rewarding volunteering opportunity.

As a Drama Class Volunteer at Stepping Stones, you will:

• Encourage and support learners during rehearsals and performances
• Help with setting up props, costumes and resources for sessions
• Participate alongside learners where appropriate
• Offer 1:1 or group support where needed to help participants engage
• Help cultivate a warm, inclusive atmosphere where everyone feels safe to express themselves
• Offer creative input and feedback

What You’ll Gain

Volunteering with us is a chance to:

• Gain hands-on experience in drama facilitation and inclusive practice
• Contribute to a creative and meaningful community project
• Feel the joy of supporting learners to grow in confidence and express themselves
• Experience working with adults with learning disabilities in a supportive setting
• Develop skills in teamwork, adaptability, communication, and creative problem-solving
• Have a place in a welcoming and friendly team of tutors, staff and volunteers

What We’re Looking For

We're looking for someone with:

• A background or strong interest in drama, theatre, or performance
• Good communication and a warm, encouraging approach
• Enthusiasm, patience, and a willingness to get involved
• A non-judgemental and inclusive mindset
• Reliability and commitment, especially in the lead-up to the summer show

Prior to volunteering, we ask all volunteers to:

• Attend an in-person session with the Stepping Stones team and learners
• Provide two references
• Complete a DBS check (we will arrange this)
• Commit to volunteering one session per week for 3 x 10 week terms throughout the year. For continuity for our service users, we would like you to commit to volunteering with us for one year.

How to Apply

Please submit your CV and respond to the following questions (these will come up when you hit 'Apply Now')

• Why would you like to volunteer with Stepping Stones?
• What are the strongest attributes and values you feel you'll bring to this role? 

Summary of role

We are looking for teachers with a recognised ESOL qualification to support clients on a 1:1 basis with speaking, reading and writing English for an hour or so each week.

How does this role make a difference?

This support provided by volunteers to our clients really helps them progress with their English. Often clients do not have opportunities to learn English outside of the classroom or interact with a British-born person, so this opportunity is invaluable to them. Improving our clients English also enables individuals to access our other services such as, the employment team and digital inclusion, which will in turn, improve their employment prospects and assist in integration in their local community.

Who will you be helping?

Our clients are refugees, migrants and asylum seekers who are unable to afford or access English classes at colleges. We have many clients at the Centre who need one-to-one support with their English, mostly around listening and speaking, fluency and confidence building. We can also offer additional sessions to clients who are accessing external ESOL classes who feel they need additional 1:1 support.

What will you be doing?

We would like you to meet a client for 1 – 2 hours each week, this can be at the Centre or in a public place such as a café or library or where possible on-line. You will provide them with individual support with their English.  

Your responsibilities:

• Be able to commit at least one hour a week to your client for up to six months.
• Create an agreed Individual Learning Plan.
• Meet with your client at an agreed time and place.
• Be able to encourage and motivate your client.
• Be able to plan an hour’s English session based on the client’s ability and need.
• Send a short progress report to the Learning & Employment Manager after every meeting with your client.
• Participate in the Centre induction and safeguarding training.
• Attend quarterly group meetings, at the Centre, with other English Learning Volunteers at an agreed time.

What are we looking for?

• You have a recognised ESOL qualification e.g. CELTA or a Trinity or Cambridge Certificate
• You have excellent listening and clear communication skills.
• You are able to encourage and motivate a person.
• You are friendly, patient and reliable.
• You will have the ability to get on with people from a wide range of backgrounds

We cover travel expenses.

Our small friendly Charity Shop in South Westminster

As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team!  You will receive excellent support and opportunities to learn team skills and customer service.  You can obtain a reference for future employers.

How does this role make a difference?

You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public. Typically, the Charity Shop raises in the region of £50,000 per year.

What will you be doing?

Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:

· Customer service on the till

· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team

· Greeting and helping customers

· Replenishing the stock on the shop floor

· Sorting donations

· Helping present top items in window display and around the shop

· Promoting the work of the Centre to the public

Want to increase your skills in retail?

If you want to develop in this role, we are keen to support you.  There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers.  Let us know if this interests you.  We also have employment advisors who can provide employment support.  Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.

What are we looking for?

No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:

· Over 16+

· Good spoken English needed – at least Entry Level 3

· The ability to contribute to a positive team culture and atmosphere

· Be able to provide a friendly, high-quality service to customers

· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room.  Manual handling training will be given.

What is the time commitment?

The shop opening hours are 10am – 4.30pm, Monday – Friday.  A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but we are flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.

How will you be supported?

· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.

· You will receive a Centre induction from a Volunteer Coordinator

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.

· For volunteers who stay for more than three months, we are happy to provide a reference.