Charity support volunteer volunteer roles

We're organising a new support group in Hull and are looking for a group facilitator. Would you be interested in taking on this role?

The primary purpose of this flexible volunteering role is to support us as peer support group facilitators for support groups for those affected by brain tumours.

1. Hours: Variable – depending on individual circumstances and what people can do
2. Support Supervisor: Amy Gorse

We want to ensure that volunteering with us is not daunting, so the exact tasks might vary depending on your circumstances. However, some typical tasks may include: 

• Facilitating peer support group sessions

• Provide emotional support to attendees 

• Offer information on YBTC services

• Attending relevant training

• Maintain records of attendance and provide feedback to YBTC

• Liaise with the venue about group bookings 

We are looking for people who are: 

• Are compassionate and non-judgmental 

• Have personal or professional experience with brain tumours

• Confidence in facilitating group discussions

• Commitment to scheduled group sessions

We can offer you the following: 

• Full induction and ongoing training 

• Ongoing support and supervision in your role 

• Opportunity to learn new skills 

• The satisfaction of making a positive impact on those affected by brain tumours 

We appreciate any volunteering help you can offer YBTC and want to ensure our volunteers have a positive experience with us. We pledge to support you as much as we can.  

To improve people's lives impacted by a brain tumour in Yorkshire through local support and research.

About Protect Our Winters UK

Protect Our Winters UK (POW UK) is a charity that rallies the outdoor community to drive meaningful action on climate change. We are a community of athletes, scientists, creatives, collaborators, and business leaders advancing non-partisan policies that protect our world today and for future generations.  We were founded in 2017 by a team of UK outdoor enthusiasts (like you) to mobilise the UK outdoor sports community. We work with athletes, creatives, the outdoor community,
and outdoor industry to bring about a net zero society.  POW UK is an independent charity, separate from the other Protect Our Winters chapters and responsible for our own funding and campaigns, although we collaborate with international chapters on cross-border campaigns and fundraisers. We are a growing charity, with an ambitious strategy to expand our reach, influence, and impact across the UK outdoor community.

Role Purpose
We are seeking a trustee with expertise in marketing, communications and/or public engagement to help raise the profile of POW UK and increase the reach of our campaigns.  As a trustee, you will have general oversight of the charity, ensuring that we deliver against our purpose while leading a portfolio focused on marketing and communications. This is a strategic role with the opportunity to shape how POW UK engages with its community, supporters and partners.

Key Responsibilities
● Strategic Leadership:
○ Work with the CEO and Marketing Manager to set objectives and
develop the marketing and communications strategy in line with POW
UK’s mission and campaigns.
○ Advise on how to grow our audience, enhance brand awareness and
increase engagement across digital, social, and offline channels.

● Oversight & Governance:
○ Ensure marketing initiatives align with the charity’s goals and regulatory
requirements.
○ Contribute to trustee discussions and decisions on broader charity
strategy, risk management and financial oversight.

● Support Campaign Delivery:
○ Advise and support the POW UK team on creative campaigns,
partnerships and influencer engagement.
○ Help identify opportunities to increase the visibility and impact of POW
UK campaigns.

● Community & Network Building:
○ Leverage personal and professional networks to enhance the charity’s
reach, partnerships and fundraising potential.
○ Mentor the Marketing Manager and support skill development to
enhance the capacity of the Protect Our Winters UK team.

Person Specification
● Experienced professional in marketing, communications, PR or brand strategy, ideally with experience in the sustainability or sports sectors.
● Proven track record of developing and delivering marketing strategies that engage audiences and drive measurable impact.
● Strong networking and stakeholder engagement skills, with the ability to open doors and build relationships.
● Self-motivated, proactive, and able to take ownership of projects.
● A personal commitment to climate action and the mission of Protect Our Winters UK.
● Understanding of governance and the responsibilities of a charity trustee is desirable, but training will be provided.

What You’ll Gain
● Opportunity to influence and shape the profile and impact of a fast-growing climate action charity.
● Valuable experience in third-sector governance and campaign strategy.
● Access to POW UK events, campaigns and community perks.
● Collaboration with a passionate, motivated team of trustees, staff and volunteers.

Time Commitment
● Trustees are asked to commit a few hours per week, with some seasonal peaks during campaigns.
● Attend board meetings (virtual or in-person), portfolio planning sessions and occasional events.

We’re delighted to be recruiting for a Finance Trustee to join our vibrant and innovative board of Trustees.  You'll be providing oversight of the financial processes, management and reporting of the charity’s finances in line with best practice and regulations and working closely with our Executive Team and with all of our Trustees.  You will be contributing to the ongoing strategy of the charity, in line with our charitable objectives.

We’re looking for an experienced financial professional to join our Board of Trustees, with a focus on oversight of our financial processes, reporting and management.  All Trustees have responsibility for our financial position, and the person taking on this role will provide advice and guidance to the Board of Trustees and Executive Team on financial management.  You’ll also be a vital part of the Trustee Board sharing ideas and insight on all matters relating to our charity and participating in the development and delivery of our strategy as we seek to ensure that people seeking sanctuary in the UK do not face homelessness.

Full details about the role and our organisation are available in our candidate pack.

Make a real difference for young people in Greater Manchester!
Join the board of Change The Youth NW, a youth-focused charity empowering 5–18-year-olds through mentoring, life skills programs, and exciting activities. Shape the future of our charity, help young people thrive, and gain valuable governance experience.

About Us

Change The Youth NW is a non-profit providing meaningful opportunities, activities, and support for young people aged 5–18. We remove barriers like cost, travel, and accessibility, helping young people develop skills, confidence, and leadership to succeed in education, employment, and life.

Our projects include:​

• Youth development projects

• Sports & physical activities

• Residentials and day trips (e.g., Blackpool, Lake District, planned international trips)

• 1–2–1 mentoring and support

• Seasonal events and workshops

Our culture: Relaxed, supportive, flexible, with opportunities to shape new programs, attend social events, and gain hands-on experience in charity work.

Role Overview

We are seeking enthusiastic trustees to guide our charity’s strategy and governance. This is a chance to make a real impact, gain trustee experience, and contribute to a growing, energetic organisation.

Core Responsibilities

• Ensure the charity delivers its mission and operates legally and effectively

• Set long-term strategy and monitor progress

• Oversee finances, policies, and safeguarding

• Promote the charity’s values and reputation

• Offer advice, specialist knowledge, and support for new initiatives

Person Specification

Essential:

• Commitment to our mission and values

• Willingness to devote time and effort

• Confidence to share ideas and work collaboratively

• Understanding (or willingness to learn) trusteeship responsibilities

• Respect for safeguarding, confidentiality, and professionalism

• Commitment to the Nolan Principles of public life (selflessness, integrity, objectivity, accountability, openness, honesty, leadership)

Desirable:

• Experience with young people

• Skills in finance, safeguarding, youth work, administration, project planning, marketing, fundraising, or community engagement

Time Commitment

• Quarterly meetings (online or in person)

• Occasional involvement in policies, decisions, or events

• Optional involvement in programs or fundraising

Benefits

• Make a lasting impact on young people’s lives

• Gain trustee and governance experience

• Flexible hours and online participation

• Learn about charity management, safeguarding, and youth work

• Shape innovative programs and initiatives

How to Apply

Submit a short CV and covering statement explaining your interest and relevant skills or experience.

***Please note that this is an opportunity based in Nottingham in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***

PLEASE NOTE THIS IS NOT A PLACEMENT OPPORTUNITY AND IS NOT OPEN TO STUDENT VOLUNTEERS

What is the purpose of this role?

The Sybil Levin Day Service is a specialist SPECAL-Led day service supporting people with dementia and their carers using the SPECAL method.

What activities might you be involved in?

• Assisting centre attendees to engage in activities.
• Serving meals and drinks.
• Helping to set up and clear away activities.
• Engaging in conversation with centre attendees.
• Volunteering in line with the Charity’s policies and procedures and adhering to the Volunteer Code of Conduct

What are we looking for?

• People with a genuine interest in the wellbeing of people with dementia.
• A friendly, sensitive and kind approach.
• Being comfortable in small groups or on a one to one basis.
• People with a commitment to using the SPECAL method at all times whilst at the centre.

When would you be needed to volunteer?

The centre is open from Monday to Friday and would like volunteers to commit to a morning or afternoon at least once a week as a minimum.

What training will you be given?

You will be given all the training you need to enable you to carry out your role.  This will include a thorough Charity induction and a departmental induction to provide further information about the role.  You will also be given access to our online training library to complete the training modules that are mandatory for your role.

You will receive SPECAL training prior to commencing your role.

What can you gain from this opportunity?

• The chance to make a difference to the lives of people with dementia.
• Ongoing support, ensuring your volunteering experience is a fulfilling and positive one.
• A comprehensive training programme.
• The opportunity to learn new skills.
• Experience to add to your CV.
• The opportunity to meet new people and make new friends.
• Reimbursement of out of pocket expenses as defined in the Age UK Notts Volunteer Handbook

***Please note that we don’t offer sponsorship or accept overseas applicants***

Help shape the future of Carers Trust Solihull.
We’re seeking a new Trustee Treasurer,a sharp financial mind with a steady hand and a big heart, to guide our charity through its next chapter. You’ll ensure every pound works harder for unpaid carers who give so much, often with little rest or recognition.

For over 25 years, Carers Trust Solihull has supported thousands of people caring for loved ones, spouses, parents, siblings, even children, who look after someone who couldn’t manage without them. As demand grows and funding tightens, your financial leadership will be vital to sustaining and expanding this lifeline.

You’ll join a skilled, compassionate Board, working closely with our CEO and managers to oversee budgets, shape strategy, and strengthen long-term stability. You’ll turn numbers into insight, helping the Board make confident, evidence-based decisions about growth, reserves, and sustainability.

This is more than governance, it’s legacy. Your work will help deliver respite breaks, wellbeing sessions, and community outreach to those who need them most. You’ll be central to how we evolve, diversify income, and explore new opportunities, including the use of Artificial Intelligence to improve our efficiency and reach.

We’re looking for someone who combines financial acumen with empathy and integrity, a professional who can interpret data, assess risk, and communicate clearly. A formal accounting qualification is helpful but not essential. What matters most is a strategic mind and a commitment to using your expertise for good.

If you’re ready to make your skills count, not just on a balance sheet, but in real lives changed, we’d love to hear from you.

About Protect Our Winters UK
Protect Our Winters UK (POW UK) is a charity that rallies the outdoor community to drive meaningful action on climate change. We are a community of athletes, scientists, creatives, collaborators, and business leaders advancing non-partisan policies that protect our world today and for future generations.

We were founded in 2017 by a team of UK outdoor enthusiasts (like you) to mobilise the UK outdoor sports community. We work with athletes, creatives, the outdoor community, and outdoor industry to bring about a net zero society.
POW UK is an independent charity, separate from the other Protect Our Winters chapters and responsible for our own funding and campaigns, although we collaborate with international chapters on cross-border campaigns and fundraisers.

We are a growing charity, with an ambitious strategy to expand our reach, influence, and impact across the UK outdoor community.

Role Purpose
We are seeking a trustee with experience in advocacy, public policy or lobbying to help shape and drive POW UK’s efforts to influence government policy, regulatory frameworks and corporate commitments on climate and sustainability. As a trustee, you will have general oversight of the charity, while taking strategic responsibility for advocacy and lobbying initiatives, helping POW UK strengthen its voice and impact.

Key Responsibilities
● Strategic Leadership:
○ Develop and advise on POW UK’s advocacy strategy to influence climate policy at national and local levels.

○ Identify opportunities for campaigns that amplify the charity’s voice and align with our mission.
● Policy & Lobbying Expertise:
○ Provide guidance on legislation, government engagement and stakeholder relations.
○ Support the charity in navigating policy environments and regulatory changes affecting outdoor sports and climate action.

● Stakeholder Engagement:
○ Leverage your professional network to build relationships with policymakers, regulators, industry bodies and partner organisations.
○ Represent POW UK at key meetings, consultations and relevant forums where appropriate.
● Support Campaigns:
○ Work with the POW UK team to translate policy insights into effective campaigns and advocacy initiatives.
○ Mentor staff in policy research, lobbying and advocacy activities.

Person Specification
● Experience in advocacy, lobbying, public affairs, or government relations ideally in the environmental, sports, or third-sector space.
● Strong knowledge of UK policy-making processes and experience navigating government, regulatory or parliamentary systems.
● Excellent networking, influencing and communication skills.
● Ability to take initiative, work independently and provide strategic advice.
● Personal commitment to climate action and the mission of Protect Our Winters UK.
● Previous charity governance experience is desirable, but not essential - training will be provided.

What You’ll Gain
● Influence the policy agenda for climate action in the outdoor sports sector.
● Gain experience in charity governance and advocacy at a national level.
● Collaborate with a passionate team of trustees, staff and volunteers.
● Access to POW UK campaigns, events and community networks.

Time Commitment
● Trustees are asked to contribute a few hours per week, with occasional peaks for policy consultations, campaign work, or parliamentary activity.
● Attend board meetings (virtual or in-person), portfolio planning sessions, and key advocacy events.

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a Shop Volunteer you’ll be joining a friendly, welcoming team of volunteers and staff who support each other and have a lot of fun along the way. We value every volunteer and the unique perspective, skills and energy you bring. 

Whether you’re sorting donations, creating beautiful displays, or chatting to customers, every task you take on helps to build a more inclusive world. 

We value volunteer development, and as part of this role your can develop your skills further by training to become a till user alongside your regular shop volunteer responsibilities, or progressing into a Key volunteer, a role which includes opening, running, and closing the shop in the absence of the manager.

No matter your reason for volunteering – whether it’s to meet new people, build new skills or support Sense’s cause – there’s a place for you in one of our shops. 

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

Key responsibilities: Shop volunteer 

You’ll spend time doing a range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do.

Key responsibilities: Till volunteer

Being a till volunteer includes all the same responsibilities as a shop volunteer, however, when you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you are interested in becoming a till volunteer straight away, please select ‘Till volunteer’, as well as ‘Shop volunteer’, when asked which volunteer role/s you are interested in during your application.

Key responsibilities: Key volunteer 

Being a Key volunteer includes all the same responsibilities as a shop and till volunteer. However, if you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

If you are interested in becoming a Key volunteer straight away, please select ‘Key volunteer’ when asked which volunteer role/s you are interested in during your application.

Skills and qualities:

This role would suit you if you’re:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

Our values:

Everything we do is underpinned by five core values. These values shape the way we work every day. Our values are:

• We include
• We collaborate
• We find a way
• We challenge
• We celebrate

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a Shop Volunteer you’ll be joining a friendly, welcoming team of volunteers and staff who support each other and have a lot of fun along the way. We value every volunteer and the unique perspective, skills and energy you bring. 

Whether you’re sorting donations, creating beautiful displays, or chatting to customers, every task you take on helps to build a more inclusive world. 

We value volunteer development, and as part of this role your can develop your skills further by training to become a till user alongside your regular shop volunteer responsibilities, or progressing into a Key volunteer, a role which includes opening, running, and closing the shop in the absence of the manager.

No matter your reason for volunteering – whether it’s to meet new people, build new skills or support Sense’s cause – there’s a place for you in one of our shops. 

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

Key responsibilities: Shop volunteer 

You’ll spend time doing a range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do.

Key responsibilities: Till volunteer

Being a till volunteer includes all the same responsibilities as a shop volunteer, however, when you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you are interested in becoming a till volunteer straight away, please select ‘Till volunteer’, as well as ‘Shop volunteer’, when asked which volunteer role/s you are interested in during your application.

Key responsibilities: Key volunteer 

Being a Key volunteer includes all the same responsibilities as a shop and till volunteer. However, if you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

If you are interested in becoming a Key volunteer straight away, please select ‘Key volunteer’ when asked which volunteer role/s you are interested in during your application.

Skills and qualities:

This role would suit you if you’re:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

Our values:

Everything we do is underpinned by five core values. These values shape the way we work every day. Our values are:

• We include
• We collaborate
• We find a way
• We challenge
• We celebrate

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum of 2 court days per month attendance requiured. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

For over 70 years, Age UK Lambeth has been at the heart of the community, supporting older people to live well, stay connected, and feel valued. Last year, our services supported over 6,700 older people in Lambeth and we are proud of our work and our history. We are excited about the future, and we need passionate individuals to help us shape it.

We are seeking new Trustees to join our Board and play a vital, strategic role in guiding our charity’s work. We actively encourage applications from individuals of all ages, backgrounds, genders, and professional experiences, as diverse perspectives are crucial to serving our community. If our vision, mission, and values resonate with you, we welcome your application.

Action for Refugees in Lewisham (AFRIL) is a dynamic local charity established in 2006. We support asylum seekers, refugees, and vulnerable migrants, to lift themselves out of poverty and rebuild their lives in the heart of our community. We provide both crisis support to meet immediate need, and longer-term, flexible programmes to tackle the underlying problems that lead people to be in crisis.

We are a team of 15 majority part-time paid staff (9FTE) and over 100 volunteers. Our office is based in the Leemore Centre in central Lewisham. AFRIL works with residents in Lewisham, Greenwich, Southwark, Bexley and Bromley. In the last 12 months AFRIL has supported over 750 individuals. 

AFRIL’s Casework and Advocacy Team provides complex casework and legal interventions in the areas of housing and homelessness, Asylum Support, Benefits, No Recourse to Public Funds and Community Care. AFRIL also offers community activities to the residents of a local Asylum Support Hotel. Activities are arranged in situ at the hotel, as well through trips and outings.

AFRIL’s ESOL support volunteers will work with AFRIL’s Community Activities Coordinator to provide friendly and professional ESOL and English Conversation activities to participants.

Your duties will include: 

• Arrive promptly to support AFRIL staff to set up the ESOL / English Conversation activity.

• You will work with the Community Activities Coordinator to plan activities and sessions according to the appropriate level of the participants’ English.

• You will engage participants in the activities, supporting them to take part, improving their English and confidence.

Other duties also include:

• Undertake comprehensive training (including safeguarding training) to support you in carrying out your volunteer role.

• Uphold AFRIL’s values when working alongside staff, volunteers and clients, and follow AFRIL’s policies and procedures at all times.

• Be vigilant of any safeguarding concerns and report these swiftly to AFRIL staff.

We are seeking trustees with the following skills, to help us end poverty for older people across the UK:
fundraising
brand / marketing / engagement
business development / transformation / innovation / technology.

What will you be doing?

You would be joining a strong, experienced Board who are working together with our dedicated charity staff to tackle poverty in later life.

As we head into 2026, the final year of our current strategy period, we will continue to build on the strong foundations we've established, with the expectation that a new strategy will be approved at our September 2026 Board meeting. 

As well as being Board members, trustees generally serve on at least one of our Board committees.

What are we looking for?

We are seeking trustees who are concerned about the growing impact of poverty in later life on our society, and can bring us any of the following skills : finance, fundraising, brand / marketing / engagement, business development / transformation / innovation / technology. 

We particularly encourage applications from people who have backgrounds, characteristics or perspectives that align with the priority groups we have identified (please see pack).

What difference will you make?

Like all charities, we are run by a Board of Trustees that sets our overall direction. Our trustees also provide detailed oversight of our fundraising, finance, risk, investments, governance, impact services and policy work through Board committees. 

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a Shop Volunteer you’ll be joining a friendly, welcoming team of volunteers and staff who support each other and have a lot of fun along the way. We value every volunteer and the unique perspective, skills and energy you bring. 

Whether you’re sorting donations, creating beautiful displays, or chatting to customers, every task you take on helps to build a more inclusive world. 

We value volunteer development, and as part of this role your can develop your skills further by training to become a till user alongside your regular shop volunteer responsibilities, or progressing into a Key volunteer, a role which includes opening, running, and closing the shop in the absence of the manager.

No matter your reason for volunteering – whether it’s to meet new people, build new skills or support Sense’s cause – there’s a place for you in one of our shops. 

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

Key responsibilities: Shop volunteer 

You’ll spend time doing a range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do.

Key responsibilities: Till volunteer

Being a till volunteer includes all the same responsibilities as a shop volunteer, however, when you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you are interested in becoming a till volunteer straight away, please select ‘Till volunteer’, as well as ‘Shop volunteer’, when asked which volunteer role/s you are interested in during your application.

Key responsibilities: Key volunteer 

Being a Key volunteer includes all the same responsibilities as a shop and till volunteer. However, if you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

If you are interested in becoming a Key volunteer straight away, please select ‘Key volunteer’ when asked which volunteer role/s you are interested in during your application.

Skills and qualities:

This role would suit you if you’re:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

Our values:

Everything we do is underpinned by five core values. These values shape the way we work every day. Our values are:

• We include
• We collaborate
• We find a way
• We challenge
• We celebrate