Charity support volunteer volunteer roles

Help shape the future of ABCD Bethlehem as our Trustee (Fundraising Strategy Lead). Help us improve the lives of children with disabilities across Palestine.

As we approach our 40th year, we're developing an ambitious five-year strategy to strengthen our impact, grow our supporter base and build long-term financial sustainability. This new trustee will play an important role in helping us achieve those ambitions.

You don't need previous trustee experience—we welcome applications from first-time trustees as well as those with Board experience. What's most important is that you can bring strategic thinking, good judgement and a collaborative approach.

We're particularly interested in people with experience in one or more of the following:

• Developing or leading fundraising strategy
• Trusts and foundations fundraising
• Individual giving and donor development
• Legacy fundraising
• Corporate partnerships and sponsorship
• Major donor fundraising
• CRM systems, supporter insight or fundraising data
• Supporter engagement and stewardship
• Growing income within a charity or non-profit organisation

You'll also be someone who:

• Shares our commitment to improving the lives of children with disabilities across Palestine
• Can think strategically while offering practical advice and support where appropriate
• Is willing to provide constructive challenge and fresh ideas
• Enjoys working collaboratively as part of a small, committed Board
• Understands the opportunities and challenges facing small charities
• Is willing to champion ABCD Bethlehem within your networks where appropriate

We welcome applications from people of all backgrounds and are committed to building a diverse and inclusive Board. We particularly encourage applications from people whose experiences and perspectives are currently underrepresented in charity governance.

If you're excited by the opportunity to help shape the next chapter of ABCD Bethlehem and use your skills to create lasting impact, we'd love to hear from you.

Chair

Harrogate Homeless Project

Board meetings take place at Springboard day centre, Oxford Street, Harrogate, HG1 1PP.

Harrogate Homeless Project is the leading charity in the Harrogate district supporting individuals who are homeless, at risk of homelessness or recovering from homelessness. Our mission is to use our expertise to address the root causes of a person’s homelessness and support them to long-term independent living. We aim to influence local, regional and national policy to help deliver better outcomes for our clients.

We have bold ambitions to make a step change in the support given to our clients.  We benefit from strong and positive public awareness of our work.  That work is supported by a staff team of around 18 people, nearly 50 volunteers and strong links with partners including North Yorkshire Council, other charities and local businesses.

The next period promises to be exciting for Harrogate Homeless Project as we develop our direct services to clients, extend the support offered in our premises by partners, put our influencing of public policy on a firmer footing and to significantly invest in, and expand, our fundraising.

The role.

Our current Chair is leaving in a planned way to take up a non-executive role in another organisation.  We are seeking an exceptional successor to lead our Board and work with our executive team to progress our ambitious plans.

We are looking for someone with proven leadership qualities; you will also be well-connected with any of our key partner groups in North Yorkshire – charities, businesses and the public sector.  The highest levels of personal credibility are essential for this role and sound judgment in dealings with staff, clients and partners is essential. Our longer-term impact and sustainability rely on rigorous governance and statutory compliance.  You will ensure that our oversight, scrutiny and legal compliance arrangements are as strong as possible.

This is a great time to join us, as we work collaboratively with a diverse range of partners to bring hope and empowerment to our clients.  If you want to be part of this, we look forward to hearing from you.

The appointment is on a voluntary basis with reasonable expenses reimbursed.

Information

Download the candidate brief from the vacancies section of our website to find out more about the role.

How to apply

To make an application, please visit the recruitment page of our website, read the candidate pack and submit:

• Your CV
• A covering letter (no more than two sides) that sets out how you match the criteria and describes the specific experience you can bring to the appointment to support Harrogate Homeless Project’s aims.

Recruitment timeline

Closing date: Friday 31 July 2026

Shortlisting: August 2026

Interviews: 14 September 2026 (provisional)

Are you passionate about helping others? Could your skills and experience help shape the future of wellbeing support within the pharmacy profession?

Pharmacist Support – the profession’s independent charity – is recruiting lay trustees to join our Board and help guide the future direction of the charity at a time when wellbeing support across the profession has never been more important.

Recent Workforce Wellbeing Survey findings highlight continued high levels of stress and burnout across pharmacy, reinforcing the growing need for accessible and compassionate support for pharmacists and their families, trainees and students.

This is an exciting opportunity to use your professional experience, lived perspective and insight to help shape the charity’s strategy, governance and future development, ensuring Pharmacist Support continues meeting the changing needs of those it supports throughout their lives and careers.

About Pharmacist Support

Pharmacist Support is an independent, trusted charity providing free and confidential support to pharmacists and their families, former pharmacists, trainees and students.

We listen without judgement and help people navigate challenges including workplace pressures, financial difficulties and mental health and wellbeing concerns.

Established in 1841, Pharmacist Support has evolved from Benevolent Fund roots into a modern, forward-looking charity championing wellbeing across the profession.

About the role

We are particularly keen to hear from:

• Individuals with experience in the charity or voluntary sector
• Skills or expertise in areas such as finance, HR, governance, digital or fundraising.
• Individuals with lived experience of the charity’s services
• Those who can bring fresh perspectives, skills and insights from outside the pharmacy profession

Our aim is to build a Board of Trustees that is representative of the people and communities we support. We welcome applications from individuals of all ages, backgrounds, cultures and levels of experience.

If you are passionate about supporting others and feel your skills, experience or lived perspective could benefit our dynamic and innovative charity, we would love to hear from you. Previous trustee experience is not essential and full induction, training and ongoing support will be provided.

Pharmacist Support is committed to promoting equality, valuing diversity and creating an inclusive environment for our beneficiaries, staff, volunteers and trustees.

Time commitment

The role requires approximately one day per month across:

• Four Board meetings per year
• Four sub-committee meetings per year
• Preparation and reading time
• Occasional involvement in charity events, working groups or training

Board meetings are usually held in Manchester during the day, although virtual attendance can be accommodated where required. Sub-committee meetings are generally held virtually in the evening.

Reasonable expenses incurred to facilitate attendance at meetings will be reimbursed.

How to apply

To apply, please send:

• An up-to-date CV outlining your employment history, experience/qualifications as well as your contact details.
• A Supporting Statement (no more than 800 words)
  • Demonstrating how you meet the criteria outlined in the Person Specification
  • Outlining why you are interested in being a trustee for Pharmacist Support and what you could bring to the board of trustees
• In your email, please state which role you are applying for (either pharmacy or lay) and indicate where you heard about the role.

Full details on the work and impact of Pharmacist Support, along with Trustee Recruitment Pack and application details can be found on our webiste.

Closing date: 12 noon Monday 3 August 2026

If shortlisted, you will be invited to an interview with a panel of current Trustees in Manchester.

Interviews will take place on one of the following dates: 10, 11 and 14 September 2026

Successful applicants will initially be appointed for a three-year term, with the opportunity for reappointment subject to satisfactory peer appraisal and trustee term limits.

As part of the appointment process, trustees will be required to confirm they are eligible to act as a charity trustee.

JOB DESCRIPTION

Role Title: Charity Worker (Volunteer)
Organisation: Morning Star International Church (MSIC)
Location: Croydon, United Kingdom
Compensation: Voluntary (no salary) – support and accommodation may be provided as per charity guidelines.

About Morning Star International Church (MSIC)

Morning Star International Church (MSIC) is a Christ-centered, Pentecostal church based in Croydon, UK, serving a multi-ethnic and multi-generational congregation. Our mission is to share the love of Christ through worship, outreach, discipleship, and community service.
We are seeking temporary Charity Workers who feel called to support our ministry’s day-to-day activities, outreach programmes, and events on a voluntary and short-term basis.

Summary of Role

Charity Workers will assist in non-pastoral, non-salaried, and supportive functions of the church. Under the supervision of the ministry team, you will serve in a range of activities aimed at supporting the mission and community work of MSIC.

Key Duties and Responsibilities

These responsibilities are temporary and voluntary, supporting the charitable and religious objectives of Morning Star International Church.

• Welcoming and assist attendees during church services and events.
• Helping with ushering, seating arrangements, and basic hospitality (e.g., serving refreshments).
• Distributing service materials such as bulletins, flyers, and other church resources.
• Providing general support to church staff and volunteers during gatherings to ensure a smooth and welcoming experience for all.

Person Specification

Essential Attributes:

• A heart to serve others with humility and dedication.
• A personal commitment to the Christian faith.
• Willingness to work as part of a team and under supervision.
• Good interpersonal and communication skills.
• A flexible and adaptable approach.

Desirable Attributes:

• Experience in community or church-based volunteering.
• Familiarity with Pentecostal worship practices.
• Ability to communicate in English (spoken and written).
• Cultural awareness and sensitivity to diverse backgrounds.
• Knowledge of other languages (e.g., Swahili Language) is an asset.

Important Notes

• There is no contract of employment.
• The role is designed to support the charitable objectives of the ministry and provide the volunteer with experience in church-based events and service.
• No remuneration will be provided, though reasonable accommodation or support may be offered in line with charity regulations.

Application Process

To apply, please email the following documents:

• A current CV
• A cover letter detailing your interest in the role and your availability
• Two references (preferably church or ministry-related)

Reference Code: MSIC/CW0126

Voluntary Interim Charity Manager

Women on the Frontline Ministries (WOFM)

Hybrid  ·  East London / Flexible Working  ·  Volunteer Leadership Opportunity

Approx. 20 hours per week (flexible)  |  Min 6 month commitment preferred

Lead with compassion. Shape the future. Help transform lives.

Women on the Frontline Ministries (WOFM) is a Christian charity supporting women affected by sexual exploitation, trauma, isolation, abuse and vulnerability through outreach, advocacy, practical support and relationship-based care.

For many years, WOFM has built trusted relationships within local communities across East London, working alongside churches, frontline organisations and partner agencies to provide compassionate, non-judgemental support to women facing complex challenges.

We are now seeking a values-driven and collaborative Volunteer Charity Manager to help lead the organisation into its next season of growth, sustainability and impact.

About the Role

The Volunteer Charity Manager will provide overall leadership, coordination and operational oversight for the charity, working closely with the Board of Trustees, staff team and volunteers to strengthen the delivery of WOFM’s mission and future development.

This is a varied leadership role combining strategic coordination, relationship management, community engagement and operational oversight within a grassroots charity environment.

The successful candidate will not be working alone. The organisation currently includes:

• a part-time Women’s Support Worker

• a part-time Social Media Lead

• a dedicated team of volunteer Outreach Assistants

• an active and supportive Board of Trustees committed to working closely alongside the Manager

The Board is seeking a self-starting individual who works well independently and is committed to supporting the successful candidate with a sustainable organisational structure as the charity continues to grow and develop.

Key Responsibilities

Leadership & Operational Coordination

• Provide overall coordination and day-to-day leadership across the charity’s outreach programmes and activities

• Oversee the effective delivery of operational priorities, outreach services and community engagement initiatives

• Maintain and strengthen effective systems, administration and organisational processes

• Work collaboratively with staff, volunteers and trustees to ensure services are delivered safely, compassionately and effectively

Team Leadership & Volunteer Coordination

• Encourage, coordinate and develop staff and volunteers across the organisation

• Oversee volunteer communication, engagement and rota coordination

• Contribute to recruitment, onboarding and ongoing team development

• Foster a collaborative, values-led and supportive organisational culture

Safeguarding & Community Engagement

• Promote good safeguarding practice and help ensure safeguarding responsibilities are managed appropriately

• Build strong working relationships with local organisations, churches and support agencies

• Contribute to advocacy, signposting and practical support activities where appropriate

Partnerships & Representation

• Build and maintain positive relationships with community partners, churches, local organisations and stakeholders

• Represent WOFM at meetings, networking opportunities and community events

• Champion awareness of the charity’s mission, impact and future vision

Governance, Sustainability & Development

• Work closely with the Chair and Board of Trustees to support the strategic direction of the organisation

• Prepare updates and reports for trustee meetings where required

• Contribute to fundraising activities, funding applications and sustainability planning

• Help strengthen the long-term development and operational capacity of the charity

About You

We are looking for someone who is compassionate, organised and able to lead with empathy, wisdom and good judgement.

You may have experience within:

• charity leadership or voluntary sector management

• community outreach or social impact work

• ministry or faith-based leadership

• safeguarding or support services

• operations, programme or project coordination

• volunteer management or partnership working

We also welcome applications from individuals with transferable leadership experience and a genuine passion for supporting vulnerable women and strengthening communities.

Note: This role is open to female applicants only, as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. The successful candidate is required to complete an enhanced DBS check.

Skills & Qualities

• Strong interpersonal and communication skills

• Ability to lead, coordinate and motivate others

• Organised with strong administrative and leadership abilities

• Emotionally resilient with sound judgement and professional boundaries

• Collaborative and able to work independently when required

• Comfortable using email, spreadsheets and online communication platforms

• Understanding of confidentiality and safeguarding principles

• Alignment with the values and compassionate ethos of the organisation

Time Commitment & Availability

This is a flexible volunteer leadership role of approximately 20 hours per week, which we are happy to shape around the right person’s other commitments. We would suggest thinking of it as roughly 4 hours a day across a typical working week but how those hours are arranged is genuinely negotiable, and we are open to discussing an arrangement that works for you.

The role is hybrid, combining:

• remote and flexible working from home

• attendance at outreach activities, particularly on Wednesday afternoons for daytime drop-in sessions and Friday evenings for evening outreach

• meetings and occasional events in East London (typically evenings and occasional weekends)

• trustee and board meetings on a regular scheduled cycle

Reasonable, pre-agreed out-of-pocket expenses actually incurred in carrying out the role (for example, travel) will be reimbursed. Ideally, we are seeking someone able to commit to the role for a minimum of 6 months to support continuity and sustainable growth.

Support & Future Development

The successful candidate will work alongside a committed Board of Trustees, staff team and volunteers who are passionate about the mission of the charity.

While this is currently a voluntary role, the Board is actively working to secure funding with the aim of creating paid leadership and operational roles in the future. We cannot guarantee if or when such funding will be confirmed, and any future paid appointment would be made through a fair and open recruitment process. That said, someone who grows with WOFM and comes to know the organisation well would be well placed to be considered as those opportunities arise.

The organisation is continuing to strengthen its operational foundations and develop sustainable structures to support long-term impact within the community.

Why Join WOFM?

This is an opportunity to:

• make a direct and meaningful difference in the lives of vulnerable women

• help shape the future direction of a growing grassroots charity

• work alongside a passionate and committed team

• contribute to a mission rooted in compassion, dignity, faith and hope

• build sustainable impact within local communities

• grow with an organisation that is actively working towards funded leadership roles

About Us
Age UK Buckinghamshire is a local, independent charity and part of the wider Age UK Network. We support older people across the county through vital services including befriending, information and advice, dementia support, practical help at home, and welfare benefits support - helping people stay independent, connected, and supported.

Our work is more important now than ever. Many older people face growing challenges such as the rising cost of living, social isolation, and difficulty accessing support.

As demand for our services continues to increase, community support is essential to help us reach more people in need. By raising awareness of what we do, we can ensure that older people know where to turn for help, and inspire others to support our work through volunteering, fundraising, and partnership.

About the Role
We are looking for enthusiastic and confident Charity Ambassadors who are passionate about giving back to their community and making a difference, to help raise awareness of our work. This is a rewarding and flexible role, ideal for individuals who enjoy meeting new people and speaking in public.

As a Charity Ambassador, you will represent Age UK Buckinghamshire at a range of events and settings such as community groups, Rotary Clubs, Church groups, and other local events and venues. You will help raise awareness of the support available to older people, providing information about our services and how people can access advice, practical help, and companionship when they need it.

You will also share the impact of our work by bringing it to life through real examples and stories, helping others understand the real difference this support makes to older people’s lives. By demonstrating this impact, you will highlight why support through fundraising, volunteering, and partnership opportunities is so important in helping us reach more people in need.

Key Responsibilities

• Deliver engaging presentations and talks about Age UK Buckinghamshire’s work
• Represent the charity at community events, meetings, and local groups
• Help raise awareness of services available to older people
• Promoting planned fundraising initiatives and activities.
• Thank and recognise supporters and fundraisers within the community
• Assist in reviewing, adapting, and improving presentation materials (e.g. PowerPoint slides)
• Act as a positive and professional ambassador for the organisation

What You’ll Gain

• The opportunity to make a meaningful difference in your community
• Experience in public speaking and community engagement
• The chance to work alongside our Community Engagement, Fundraising, and Services teams
• Full training, including opportunities to shadow our services, and ongoing support from our team
• Reimbursement of reasonable travel expenses
• A chance to be part of a friendly and supportive charity network

Time commitment

This is a flexible role to suit your availability. Charity Ambassadors will be contacted as appropriate and offered the opportunity to attend events to which we are invited. Talks and events may be delivered alongside another volunteer or staff member, or occasionally independently.

Training & Support

All Charity Ambassadors will receive training, resources, and guidance to help them feel confident in delivering presentations and representing the charity. This will include opportunities to shadow our services and gain a deeper understanding of the support we provide to older people.

Home-Start Hampshire in Havant are currently recruiting volunteers in your area

Sign up as a volunteer to help families with children in your local community! 

Home-Start is a local charity supporting parents who are going through challenging times. Family Support Volunteers offer regular support, befriending and help to families under stress either in their own homes or at family groups, helping to prevent family crisis and breakdown. 

Families may need a little extra support for a multitude of reasons - a parent or child may have an illness, post natal depression, family bereavement, spouse in the military, multiple births or disabilities. 

Could you offer two hours per week or fortnightly to support families in your local area in the home or help at our family support group?

We offer either full face to face prep training or flexible training opportunities fully supported by a member of staff.

Get in touch if you would like a chat to find out more.

Helping in our shops is a great way to help CHAS and, as well as helping us raise money to fund our vital services, you'll be part of a really great team of volunteers. You'll be meeting new people, using your skills or learning something new, and making sure our customers get a great welcome and all the assistance they need.

It's always great to see our volunteers chatting to customers and telling them about CHAS - and there's so much more to this role too: you could be sorting donations, getting stock ready for the shop floor, wielding a steamer or a duster, processing Gift Aid, operating the till (we will show you how), merchandising and displaying stock - you'll never have a dull moment.

It would be ideal if you could volunteer one shift each week, which is about four hours (but we're also happy to chat about more flexible times). No special skills are needed as we’ll show you what to do and we provide all the training you’ll need. But if you have any experience or particular interest please tell us, it may come in useful. It’s really easy to get your volunteering started.

Why we want you

As a Charity Shop Volunteer, you will play an important role in helping raise vital funds to support children with life-shortening conditions and their families. There's never a dull moment in our shops and in Kinross you'll be working in a busy team, both in the stock room - sorting and preparing stock - and on our shop floors, providing great customer service.

What you will be doing

• Welcoming and assisting customers and serving at them at the till
• Replenishing the stock on the shop floor
• Merchandising and displaying stock
• Accepting, sorting and preparing donations for sale
• Housekeeping on the shop floor and in the stock room

The skills you need

• A real aptitude for team working
• Good communication skills and attention to detail
• A good understanding of what makes excellent customer service
• The ability to represent CHAS enthusiastically and appropriately

What's in it for you

• Getting involved in your local community and making a difference to CHAS families
• Meeting new people
• Making the most of your existing skills or possibly learning some new ones too (maybe adding to your CV)
• Full training and on-going and support. Plus a range of accredited online courses if you're interested in personal development.

We are looking for our next Chair of Trustees – someone who will work closely with our Executive Team and Board to guide the organisation through what is both a challenging and genuinely exciting time. The funding environment is tough. The political context is difficult. And yet the need for what we do has never been greater.

This is an unpaid voluntary role. Reasonable out-of-pocket expenses will be reimbursed in accordance with our Volunteer Expenses Policy.

The successful candidate will lead a vibrant, well-established, national charity as it navigates the next chapter of its story.

Main tasks

• Developing and setting our future strategy, alongside the Executive Team and other Trustees
• Helping shape and deliver our future, identifying opportunities in an evolving landscape
• Leading the Board of Trustees, including regular 1:1s and providing space for reflection
• Acting as a 'critical friend' to our Executive Team, as well as formal line management to the CEO (and COO in their absence)
• Acting as an ambassador for the charity – raising awareness of what we do and engaging potential supporters and other key stakeholders
• Responsibility, along with the other trustees, for the governance of the charity
• Contributing to the ongoing strategy of the charity, in line with our charitable objectives
• Participating in board meetings and sub-committees in an inclusive and thoughtful way

Please download our Chair Application Pack for more information.

Watford and Three Refugees Partnership is a charity offering practical and emotional support to asylum seekers, migrants and refugees in Watford and Three Rivers. We are looking for someone who has a couple of hours a week to help some of our clients.

Would you like to join the ESOL team within our charity that provides English language and literacy support to our clients?

Role description:

You will be teaching literacy to 1 or 2 clients a week. This will be face to face teaching at St Mary’s Church, Watford between 12.15 and 1.30pm on a Tuesday but times can be subject to change.

Essential:

• A teacher specialised in Adult literacy with a minimum of Level 3 Award in Education and Training (AET) or equivalent
• Previous experience
• Familiar with students whose English is not students’ first language.

Person Specification:

· Friendly, approachable, and respectful with good interpersonal and communication skills

· Patience, empathy, and a non-judgmental attitude

· Commitment to equality, inclusion, and safeguarding

What We Offer:

· Induction, training and ongoing support

· A welcoming and inclusive team environment

· The opportunity to make a meaningful difference in the lives of others

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

JOB TITLE: Charity Worker Volunteer.

JOB OVERVIEW

The Uganda Croydon Catholic Community (UCCC), based in Croydon, Surrey, United Kingdom, is seeking to recruit dedicated and enthusiastic Charity Workers to support the ministry and activities of the Church.

The successful candidates will have a passion for serving people of all ages and helping individuals and families integrate into the life of the Church. UCCC serves a diverse, multi-ethnic congregation, with a particular focus on members of the Ugandan community living in the United Kingdom.

This is a voluntary Charity Worker position. The Church will cover all reasonable expenses related to the role. The position requires a commitment of 30 hours per week, including weekend work.

PRIMARY ROLE

To work alongside the Lead Minister in supporting the Church's mission and vision by engaging with young people, families, and the wider congregation, helping to strengthen community participation and inclusion.

KEY DUTIES AND RESPONSIBILITIES

• Assisting with ushering duties during worship services and Church meetings.
• Helping to prepare Church premises before worship services and other Church activities.
• Assisting with setting up equipment, seating arrangements, and other practical requirements for Church events.
• Supporting the smooth running of Church services and community activities.
• Assisting with clearing and tidying Church premises following worship services and meetings.

PERSON SPECIFICATION

The successful candidate should demonstrate:

• Excellent communication and listening skills.
• Initiative, enthusiasm, and self-motivation.
• Strong organisational and planning abilities.
• Good interpersonal and relationship-building skills.
• Commitment to equality, diversity, and inclusion.
• Ability to work effectively as part of a team.
• A willingness to support the mission and values of the Uganda Croydon Catholic Community.

ESSENTIAL REQUIREMENTS

• Good spoken and written English language skills.
• Knowledge and understanding of Ugandan culture and traditions.
• Ability to communicate in a Ugandan language is highly desirable, as the majority of the community served by UCCC is of Ugandan heritage.
• A genuine interest in community and faith-based service.

APPLICATION PROCESS

Interested applicants should submit:

• A covering letter explaining why they wish to apply for the position.
• An up-to-date CV or résumé.
• Contact details for at least two referees.

Please quote reference number: UCCC/CW26 in all correspondence.

SELECTION PROCESS

Applicants whose applications meet the requirements will be invited to an initial online interview.

Candidates who successfully complete the online interview will be invited to attend a face-to-face interview, unless they are applying from overseas.

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As a Shop Volunteer you’ll be joining a friendly, welcoming team of volunteers and staff who support each other and have a lot of fun along the way. We value every volunteer and the unique perspective, skills and energy you bring. 

Whether you’re sorting donations, creating beautiful displays, or chatting to customers, every task you take on helps to build a more inclusive world. 

We value volunteer development, and as part of this role your can develop your skills further by training to become a till user alongside your regular shop volunteer responsibilities, or progressing into a Key volunteer, a role which includes opening, running, and closing the shop in the absence of the manager.

No matter your reason for volunteering – whether it’s to meet new people, build new skills or support Sense’s cause – there’s a place for you in one of our shops. 

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

Key responsibilities: Shop volunteer 

You’ll spend time doing a range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do.

Key responsibilities: Till volunteer

Being a till volunteer includes all the same responsibilities as a shop volunteer, however, when you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you are interested in becoming a till volunteer straight away, please select ‘Till volunteer’, as well as ‘Shop volunteer’, when asked which volunteer role/s you are interested in during your application.

Key responsibilities: Key volunteer 

Being a Key volunteer includes all the same responsibilities as a shop and till volunteer. However, if you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

If you are interested in becoming a Key volunteer straight away, please select ‘Key volunteer’ when asked which volunteer role/s you are interested in during your application.

Skills and qualities:

This role would suit you if you’re:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What we offer you:

As one of our volunteers, you’ll get:

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers. 

• We're creating change
• We're always learning
• We're better together