Park Welcome Volunteer

Join our team of Park Welcome Volunteers at Crystal Palace Park and help maintain the park's warm atmosphere. Volunteering in pairs, you’ll walk designated routes around the park sharing advice and information with visitors. You’ll communicate details about the park’s regeneration works, history, wildlife, and facilities and support us by monitoring our heritage points and reporting information to Park staff using a data collection sheet at the end of your shift.  

At different times your role may include: 

• Being a visible presence and ambassador for the park  

• Welcoming visitors, helping with wayfinding and providing information about park services; toilets, cafes and seating areas 

• Sharing details about the park’s activities, heritage, and community events with visitors and promoting responsible park use.  

• Walking to our heritage points and monitoring their cleanliness and safety  

• Sharing your observations and information with park staff through a short survey at the end of each shift

This role will suit you if: 

• You enjoy walking and spending time outdoors 

• You are comfortable talking with others and interacting with the public  

• You are happy volunteering in a pair 

• Knowledge and interest in local history, nature, or community would be an advantage, but full training will be provided 

Reasons to get involved:                            

• Join a friendly, enthusiastic, and supportive team and meet people from all walks of life  

• Learn more about the park’s heritage, wildlife, and regeneration works 

• Help inspire others to care for and enjoy this historically significant and important green space 

• Gain experience in a public facing and community engagement skills 

What you need to bring: 

Please wear comfortable, sturdy footwear and suitable clothing for walking outdoors. You may wish to bring a bottle of water and snacks. 

We will provide:  

• A green volunteer high-vis vest to wear while on duty 

• A contact telephone number for park staff 

• Access to facilities and refreshments 

• Ongoing support and supervision from park staff  

Support and training: 

• We will provide you with all the training necessary for your role, including: 

• General volunteering training and onboarding  

• Additional Park Welcome training which will cover how to share information with staff, safeguarding and helping visitors look after the park responsibly 

• A walk around the park on designated Park Welcome routes with park management  

• Ongoing guidance and support from the Volunteer Team 

• Reimbursement of travel expenses up to maximum of a zone 1-6 travelcard   

• Volunteers are covered under Crystal Palace Park’s public liability insurance 

Access information: 

Welcome Volunteering takes place outdoors across various areas of Crystal Palace Park. The terrain may include grass, gravel paths, and uneven ground. We are happy to discuss any specific access requirements or adjustments.

About Crystal Palace Park:  

Crystal Palace Park is an independent, community-led charity. Our mission is to protect, manage and improve Crystal Palace Park as a green, open, historic, ecological, recreational, sporting, cultural and educational resource in the interests of the community and other Park users. 

On 15 September 2023 we became the park’s custodian, taking over this responsibility from the London Borough of Bromley. We are devoted to its long-term maintenance and improvement as a vibrant ecological, recreational and historic resource. 

Our Volunteer programme is made possible thanks to a grant from The National Lottery Heritage Fund, with thanks to National Lottery players.