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Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

RSPCA Milton Keynes & North Bucks

Do you enjoy problem-solving, have a knack for technology, and want to make a meaningful impact in a charitable setting? This is an exciting opportunity for an IT Volunteer to provide first-line support and assist with day-to-day IT operations. This is a hybrid role, mostly remote however there may be necessity to visit our main locations on occasion. It is ideal for anyone living in the Milton Keynes area who can commit regular time and enjoys working in a small, collaborative team.

Overview of opportunity

Our IT team ensures smooth operations for staff and volunteers by managing systems and providing technical support. We currently use Google Workspace applications but are undergoing an assessment to transition to Microsoft Office.

About the RSPCA

Founded in 1824 we have been saving animals for almost 200 years and are proud to be the oldest welfare charity around. It has always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.

Through our numerous campaigns, we seek to raise standards of care, and awareness of issues, affecting animals today. We rely heavily on our volunteers who play a significant role in enabling us to carry out this important animal welfare work every day!

The RSPCA Milton Keynes & North Bucks Branch

The Milton Keynes & North Bucks Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.

IT First Line Support Volunteer responsibilities

  • Monitor IT Support Emails:

  • Check daily, sort and redirect issues as needed.

  • User Management:

  • Onboarding and offboarding staff and volunteers

  • Creating and managing user accounts in Google Workspace

  • Assigning email access and permissions

  • First-Line Support:

  • Triage incoming IT queries

  • Basic troubleshooting and escalation where necessary

  • Ticket Management:

  • Log and track support requests

  • Ensure timely resolution or escalation

  • Participate in Monthly IT Call:

  • Share updates and collaborate with the team.

What we are looking for in an IT First Line Support Volunteer

  • Experience in a similar IT support role

  • Understanding of IT systems and troubleshooting

  • Some knowledge of Google Workspace administration (advantageous)

  • Strong organisational and communication skills

  • Ability to work independently and manage time effectively

  • Comfortable using ticketing systems (or willing to learn)

  • Reliable internet connection and access to a computer

  • An interest in animal welfare.

  • Someone who is flexible and can offer an ongoing commitment

What we can offer you as an IT First Line Support Volunteer

  • You will be making a massive difference to the welfare of the animals in your area.

  • Join a community which will enable you to meet new people and make new friends.

  • Learning new skills through our comprehensive induction and training programme.

  • Enhance your CV by adding your volunteering experience and newly acquired skills.

How to Apply:

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

We hope you are interested in volunteering for the Milton Keynes & North Bucks Branch

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependant on the position, you may need to sign an agreement and undergo specific training before starting the role.

Posted by
RSPCA View profile Organisation type Registered Charity Company size More than 1000
Posted on: 25 November 2025
Closing date: 23 February 2026 at 11:48
Job ref: IT Milton Keynes
Tags: Administration, Volunteering Management, Digital, Environment / Animal, Digital Fundraising

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