Volunteer roles

Context:

We are looking for volunteers to join our Ecommerce team, where we take the weirdest and most wonderful items from our shops and sell them online.  Before donated treasures reach our customers we photograph, research and list items, pack them up and dispatch. You can have experience or be ready to learn new skills. Full training will be given, along with cups of tea and fun!

Purpose: To assist staff members in our Ecommerce Team.

Typical roles and activities may include:

Super Sourcer / Sorter

Our shops discover amazing products in their donations and then send them in to Ecommerce. Your job will be to rummage through the boxes to find the treasures to sell online. Got an eye for detail? All the items need checking to ensure they are in a great condition for our customers.

Super Snapper

We’ve got the studio, we’ve got the camera, and we have got some one-of-a-kind products. We now need you to snap the pictures to help us sell them. Our shops send in their items to Ecommerce for us to sell, so you never know what you might be taking a photo of next!

E-Commerce Lister

We need volunteers to help us get our one-of-a-kind products online to find the right buyer. We need you to edit photos and describe items about our products to help them sell. This role includes computer work, which would be brilliant for anyone with an interest or experience in that. If you’re looking to gain new skills, this is a great way to learn.

Packing Pro

Once our items have sold, we need to wrap and box them up to send to our customers. We have all the materials, we just need help keeping on top of the orders. You will help ensure our customers receive their dream items in one piece!

Job description

We're looking for someone to manage our social media accounts for a minimum of 6 hours per week, during which you will schedule posts to engage our audiences. This is a creative role that will require you to create content based on our brand guidelines, using fresh impact (e.g. quotes, photos, videos) gathered by you or sent to you by our team on the ground, and you'll be able to pitch your own ideas for mini-campaigns and content.

We'd like you to spend some time looking at our audiences, using analytics to understand who our followers are, providing insightful analysis from the data available and seeking out new social media avenues and ways of connecting with audiences. The ideal candidate has a strategic mind and lots of passion and energy for our mission, as well as experience managing social platforms, creating content, and engaging with analytics.

Principal Responsibilities:

· Your principal role will be to promote, develop and maintain our online presence in order to maximise our impact and to promote ourselves as widely as possible to the local community.

Main Duties:

· Help create and maintain a social media plan

· Use social media to promote the activities and achievements of WFRC

· Keeping our social media channels updated on a frequent basis

· Encouraging others to comment on our posts and share them with others

· Ensure that communication reaches a wide range of local stakeholders and a diverse audience

· Develop and manage content for our website and social media, such as Facebook, Instagram, Twitter, TikTok, & YouTube.

· Select relevant channels to reach our diverse audiences

· Track the effectiveness of our social media work and recommend ways forward.

· Test content and review its impact.

· Keeping up to date with WFRC events and news, and choosing what to promote through our social media feeds

· Develop publicity materials and communication techniques to target communities that are under-represented

· Visiting our projects and attending our events with a view to writing articles about them on our blog

· To manage the filing and archiving of photographs and videos.
 

Benefits:

• Discounted or free food
• Store discount
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• Weekend availability

Work Location: Hybrid in WOLVERHAMPTON

Context
The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, empowers and advocates for women and children. We aim to actively encourage women to be self-reliant, through empowering them to identify their own needs, make their own choices and create their own solutions.
We offer short term home visits, counselling sessions, practical & emotional One to One support, Domestic violence groups, Awareness raising workshops and drop in or chat groups to help women facing crises or challenging situations.

Purpose of Volunteer Role
The Women & Families Resource Centre has always relied on the dedication and skills of volunteers to offer practical & emotional support to women & families. As the charity grows, we require volunteers to participate in fundraising roles to help us generate much-needed income to continue to help the numerous families we support every year. We are increasing our community fundraising goals and this is an exciting time to help us grow.

Task Description
Fundraising volunteers will take part in a variety of activities to raise money for WFRC - some planned at the start of the year, and some arising during the year. Activities may include volunteering at our fundraising sales or car boot sales; helping at our fundraising events; doing bucket collections; helping at corporate fundraising events; or working with the grants team to seek material donations.

Skills and Personal Qualities
- A team player and reliable - Enthusiastic and enjoys engaging with the public - Good communication skills What Fresh Start Can Offer - Experience in organising and taking part in events – and the chance to gain new skills - Support and resources should you wish to organise your own fundraising for WFRC - Travel and out-of-pocket expenses paid, and work references if required.

OVERALL PURPOSE

This role requires a hands-on communicator who is passionate about profiling service user’s voices and creating opportunities for collaboration. You’ll work with local partners to showcase the impact of WFRC’s projects & initiatives, help generate support for the charity, and profile learning, impact and successes back into the wider community.

For the role to be truly transformational the Volunteer Communications, Engagement & Partnerships manager will need to:

· Build relationships with service users, stakeholders and local partners,

· Generate compelling stories, and support communications strategies that amplify WFRC & its impact in the region.

OPERATIONAL TASKS

Communications Strategy Development:

® Co-develop and implement a communications strategy for the WFRC’s projects & initiatives as needed.

Content Creation:

® Generate engaging stories, case studies, and digital content featuring service users, stakeholders and local partners.

® Work with stakeholders to create and share their own content, empowering them to tell their stories.

Digital and Media Engagement:

® Profile local activities and partnerships, creating content and stories for social media and other digital platforms.

® Build relationships with local media to amplify the work of WFRC and its stakeholders.

 Engagement Partner Collaboration:

® Work with the project managers and our local stakeholders to identify opportunities to increase the charity’s profile.

® Attend online and in-person meetings with local partners in Wolverhampton to profile our work.

® Generate partner commitment to WFRC’s campaigns and initiatives.

® Work collaboratively with local stakeholders to deliver communications and engagement strategies that showcase our partnerships and impact.

The effective provision of a welcoming client administration service to WFRC. To undertake all administrative tasks relating to the WFRC services.

The successful candidate will be an enthusiastic and a highly organised administrator with excellent interpersonal and communication skills. They will possess a creative mind and the ability to think innovatively to solve problems and operate at a fast pace whilst ensuring accuracy. This will be demonstrated by the ability to take initiative and work independently.

This varied role will be pivotal to the support of a core team and the successful candidate must be able to deal competently and professionally with all administration requirements.

Please download full Job Description & Person Specification 

Overall Responsibility for Coordinating the service delivery and impact measurement of a chosen charity project on a day-to-day basis.

This is an exciting and unique opportunity to be instrumental in the growth and development of a fast-growing women & children’s charity. We are looking for someone to be an integral part of our team by ‘masterminding’ all aspects of running a chosen community project.

With your positive approach, you will enjoy working proactively and have the ability to juggle multiple tasks and respond to the day to day needs of the programme. You will be a confident communicator with the ability to build rapport and get conversations going with a wide range of people. You will lead and coordinate a team of volunteers in the implementation and provision of a responsive, high quality and service user-focused project.

Please find full Job description and Person Specification Attached.

Bright Connections is a start‑up charity with a bold mission: to end social isolation for disabled people by creating spaces where friendships can grow, confidence can flourish, and every person feels seen, valued, and connected. We bring people together through joyful activities, shared experiences, and a community built on belonging, because together, we shine brighter.

Our story began with one simple truth: no one should feel alone.

Inspired by a sister whose world had become small, isolated, and painfully quiet, Bright Connections was born from a family’s determination to bring light, laughter, and friendship back into the lives of disabled people who often feel forgotten. Many rely on others for daily care, yet still lack the one thing every human needs — connection.

What started as a personal mission has grown into a movement. A movement that believes friendship is a human right. That joy should be accessible. That community can transform lives.

Bright Connections is more than a charity. It’s a place where people meet, laugh, share, belong — and shine brighter together.

We are at the very beginning of our journey, and we are seeking an experienced, visionary Volunteer CEO / Senior Leader to guide Bright Connections from early concept to fully established charity.

What You’ll Lead

• Setting the strategic direction of Bright Connections, shaping our long‑term vision, values, and organisational identity.

• Overseeing the full establishment of the charity, including governance, legal structure, policies, and operational frameworks.

• Leading the charity registration process, ensuring compliance with the Charity Commission and other regulatory bodies.

• Building and guiding the founding team, nurturing a collaborative, mission‑driven culture.

• Developing key partnerships, engaging stakeholders, and representing Bright Connections to funders, community groups, and external organisations.

• Creating the foundations for sustainable growth, including early fundraising strategy, volunteer pathways, and programme development.

What We’re Looking For

• Senior leadership experience — ideally as a CEO, director, or senior manager within a charity, start‑up, or purpose‑driven organisation.

• Someone who thrives in a blank‑canvas environment, able to build structure, systems, and strategy from the ground up.

• Strong governance, organisational, and communication skills, with the confidence to lead and inspire others.

• A collaborative, compassionate leader who is deeply aligned with our mission and comfortable working independently in a remote setting.

• A strategic thinker who can balance big‑picture vision with practical execution.

What You’ll Gain

• The opportunity to shape a charity from day one and build something with lasting social impact.

• Experience in charity formation, governance, leadership, and strategic development.

• A meaningful role at the heart of a movement dedicated to ending loneliness for disabled people.

• A passionate, supportive founding team committed to making a real difference.

If you’re energised by the idea of building something powerful, purposeful, and life‑changing from the ground up, we’d love to hear from you.

Volunteers are needed to assist in the sorting and pricing of goods donated to our charity shop. As well as keeping the shop tidy, rotating stock on a regular basis and serving our clients who use the shop.

There are a variety of activities available, and where we can, we will try to tailor the opportunity around you. We are open Monday to Saturday (9am - 5pm) with various times available to volunteer.

About the Role

Helping people in crisis begins at your local charity shop!

Here at the Women & Families Resource Centre, our team is bright and bubbly, and we love meeting people from all walks of life.

We want to make sure everyone that visits us has a great experience, and we never forget the contribution our little shop makes to helping those in crisis.

You will work closely with the Shop Manager, shop staff and volunteers, acting as the first point of contact for the shop in relation to matters of stock generation, stock transfer, collection and disposal.

OPERATIONAL TASKS

Typical tasks may include:

Receiving donations, registering and storing them safely.

Lifting, moving and sorting items according to guidelines.

Identifying items suitable for sale and recycling.

Checking item quality.

Active promotion of the charity and what we do.

Preparing items for distribution to our service users.

Job description

We are looking for Volunteer Charity Retail Assistants to assist in the running of WFRC’s retail shop to maximise sales of new and used goods that help us to generate vital funds to support the vital services that we provide for women and families. You will be providing invaluable help in the operation of our charity shop.

Principal Responsibilities:

• To serve customers and record purchases on the cash register
• To work with staff and other volunteers to sort, steam, hang, ticket and size donated clothing for sale in the shop.
• To help keep the shop clean.
• To assist with shop displays.
• Provide information leaflets and signpost any enquiries for WFRC services
• Comply with WFRC relevant Policies and Procedures
• Wear personal identity badge whilst volunteering
• Represent the professional standards of the charity

Key Skills & Abilities

• An interest in the shop, and an enthusiasm for raising money through its work.
• The ability to work as part of a team.
• A flexible approach
• Able to provide a friendly, high-quality service to customers
• Basic numeracy
• An understanding of the need for confidentiality
• Good timekeeping
• Reliability and trustworthiness
• A willingness to undertake the training required for the role.

Bright Connections exists to end social isolation for disabled people by creating spaces where friendships can grow, confidence can flourish, and every person feels seen, valued, and connected. We bring people together through joyful activities, shared experiences, and a community built on belonging, because together, we shine brighter.

Our story began with one simple truth: no one should feel alone.

Inspired by a sister whose world had become small, isolated, and painfully quiet, Bright Connections was created to bring light back into the lives of disabled people who often feel forgotten. Many rely on others for daily care, yet still lack the one thing every human needs: friendship.

What started as one family’s determination to bring joy and connection to a loved one has grown into a movement, a movement that believes friendship is a human right, that joy should be accessible, and that community can transform lives.

We are now building our founding Board of Trustees to help shape our future, strengthen our foundations, and ensure our mission reaches every person who needs us.

Trustee Roles Available

We are recruiting for a full Board, including:

• Chair of Trustees

• Deputy Chair

• Treasurer (Finance Trustee)

• Secretary (Legal/Governance Trustee)

• Fundraising & Income Generation Trustee

• Strategic Development Trustee

• Service Development Trustee

• Safeguarding Trustee

• General Trustees

Each role plays a vital part in building a strong, ethical, and effective charity.

What We’re Looking For

Across all roles, we’re seeking people who bring:

• Passion for our cause and a deep belief in inclusion, belonging, and community.

• Collaborative and team‑focused working style, with the ability to build positive relationships.

• A growth mindset, open to learning, adapting, and shaping something new.

• Confidence to advocate and network on behalf of Bright Connections.

• Commitment to driving the charity forward, ensuring we grow sustainably and with purpose.

• Integrity, accountability, and a strong sense of social justice.

• Hands on at our set up to launch stage.

In addition, each specialist role brings its own desirable experience, whether in finance, governance, safeguarding, fundraising, strategy, or service design, but we welcome applications from people with diverse backgrounds and lived experience.

What You’ll Contribute

• Guiding the strategic direction and long‑term vision of Bright Connections.

• Ensuring strong governance, transparency, and compliance.

• Championing our mission within your networks and the wider community.

• Supporting the development of safe, joyful, inclusive services.

• Helping us build a resilient, sustainable organisation from the ground up.

• Bringing your skills, insight, and passion to a collaborative and supportive Board.

What You’ll Gain

• The opportunity to shape a charity from its earliest days.

• A meaningful leadership role with real social impact.

• Experience in charity governance, strategy, and organisational development.

• A chance to be part of a warm, committed team united by purpose.

• The knowledge that your contribution will help people feel seen, valued, and connected.

If you feel inspired by our mission and excited by the opportunity to help build something powerful and life‑changing, we would love to hear from you.

CONTEXT

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to identify their own needs, make their own choices and create their own solutions. We offer a baby bank, a charity shop & various community support services to help women facing crises or challenging situations.

Wolverhampton Baby Bank is a flagship project run by The Women & Families Resource Centre, a registered charity supporting families with children aged 0-3.

Through donated essentials and community engagement, we provide much-needed items such as:

• Essential supplies for babies and toddlers, including nappies, wipes, clothing, toys and bedding.

• Support services for new parents, including drop-in groups and befriending for pregnant women and new mothers.

• Referrals and resources to connect families with additional community services.

Scope and Span

The E-Commerce Team Lead is responsible for overseeing the online sales function of the Baby Bank, ensuring that high-quality donated items are identified, prepared, listed, and sold effectively to generate fundraising income.

This role manages E-Commerce Volunteers and ensures that listings are accurate, professional, and aligned with brand standards. The Team Lead also monitors performance, pricing strategy, and workflow efficiency.

Roles and Responsibilities

• Lead and supervise E-Commerce Volunteers

• Oversee the identification of sellable donated items

• Ensure all items listed online meet quality standards

• Approve product descriptions, pricing, and final listings

• Monitor online sales performance and recommend improvements

• Maintain consistency in photography, editing, and branding

• Track inventory allocated for online sale

• Ensure timely uploading and removal of sold items

• Provide regular sales and performance updates to the Baby Bank Manager

• Work with the Operations Manager on process improvements and automation
   

Skills

• Leadership and team coordination

• Strong attention to detail

• Basic sales and pricing strategy knowledge

• Good written communication skills

• Analytical mindset (understanding what sells and why)

• Organization and workflow management

• Problem-solving ability

Bright Connections exists to end social isolation for disabled people by creating spaces where friendships can grow, confidence can flourish, and every person feels seen, valued, and connected. We bring people together through joyful activities, shared experiences, and a community built on belonging, because together, we shine brighter.

Our story began with one simple truth: no one should feel alone.

Inspired by a sister whose world had become small, isolated, and painfully quiet, Bright Connections was created to bring light back into the lives of disabled people who often feel forgotten. Many rely on others for daily care, yet still lack the one thing every human needs: friendship.

What started as one family’s determination to bring joy and connection to a loved one has grown into a movement, a movement that believes friendship is a human right, that joy should be accessible, and that community can transform lives.

We are now looking for a dynamic Marketing & Communications Lead to help us share that message with warmth, creativity, and impact.

What You’ll Lead

• Developing a fun, vibrant, empowering brand personality that reflects our joyful mission.

• Creating engaging content across social media, newsletters, and our website.

• Building a communications strategy that grows awareness, trust, and excitement.

• Designing campaigns that celebrate disabled people, amplify lived experience, and inspire community involvement.

• Crafting stories that show the power of friendship, connection, and belonging.

• Supporting the development of a consistent visual and verbal identity alongside our design volunteers.

• Helping shape the public voice of Bright Connections from the very beginning.

What We’re Looking For

• A passion for our mission and a belief in inclusive, joyful community spaces.

• Experience in marketing, communications, social media, or storytelling.

• Someone who can create a tone that feels positive, warm, empowering, and full of life.

• Strong collaboration and team‑working skills.

• A growth mindset and willingness to experiment, learn, and adapt.

• Confidence to network, advocate, and help raise the profile of Bright Connections.

• Ability to work independently in a remote, flexible environment.

What You’ll Bring

• Creative ideas that help us stand out and spread joy.

• A strategic approach to building awareness and engagement.

• A commitment to inclusive, accessible communication.

• Energy, enthusiasm, and a love of storytelling.

• An understanding of how to build a brand that feels human, warm, and community‑centred.

What You’ll Gain

• The chance to shape the public identity of a new charity from day one.

• A meaningful portfolio of purpose‑driven campaigns and content.

• Experience in charity communications, brand development, and strategic messaging.

• A supportive team who values creativity, collaboration, and heart.

• The knowledge that your work will help people feel seen, valued, and connected.

If you’re excited by the idea of creating a bold, joyful, empowering brand that changes lives, we’d love to hear from you.

Bright Connections is a start-up project that exists to end social isolation for disabled people by creating spaces where friendships can grow, confidence can flourish, and every person feels seen, valued, and connected. We bring people together through joyful activities, shared experiences, and a community built on belonging, because together, we shine brighter.

Bright Connections began with one simple truth: no one should feel alone.

Inspired by a sister whose world had become small, isolated, and painfully quiet, Bright Connections was created to bring light back into the lives of disabled people who often feel forgotten. Many rely on others for daily care, yet still lack the one thing every human needs..... friendship!

What started as one family’s determination to bring joy and connection to a loved one has grown into a movement. A movement that believes friendship is a human right. That joy should be accessible. That community can save lives.

Bright Connections is more than a charity. It’s a place where people meet, laugh, share, belong, and shine brighter together.

We are at the very beginning of our journey, and we’re looking for a skilled, proactive Project Manager to lead the full set‑up of our organisation, from concept, to charity registration, and to launch.

What you’ll lead

• Developing a clear, structured project plan that takes Bright Connections from idea to fully operational charity.

• Coordinating all start‑up activities, including governance, policies, compliance, and stakeholder engagement.

• Managing timelines, risks, and priorities to ensure smooth progress toward charity registration and launch.

• Working closely with founders and early volunteers to build processes, structure, and momentum.

• Supporting the creation of documentation required for the Charity Commission and other regulatory bodies.

What we’re looking for

• Experience in project management, ideally within start‑ups, charities, or early‑stage organisations.

• Someone who thrives in a blank‑canvas environment and enjoys building systems from scratch.

• Strong organisational and communication skills, with the confidence to lead and guide others.

• A collaborative, mission‑driven mindset and the ability to work independently in a remote setting.

What you’ll gain

• A chance to shape a charity from day one and leave a lasting legacy.

• Experience in charity development, governance, and strategic planning.

• A supportive, passionate team committed to making a real difference.

If you’re excited by the idea of building something meaningful from the ground up, we’d love to hear from you.

Bright Connections is a start‑up project on a mission to end social isolation for disabled people by creating spaces where friendships can grow, confidence can flourish, and every person feels seen, valued, and connected. We bring people together through joyful activities, shared experiences, and a community built on belonging — because together, we shine brighter.

Bright Connections began with one simple truth: no one should feel alone.

Inspired by a sister whose world had become small, isolated, and painfully quiet, Bright Connections was created to bring light back into the lives of disabled people who often feel forgotten. Many rely on others for daily care, yet still lack the one thing every human needs: friendship.

What started as one family’s determination to bring joy and connection to a loved one has grown into a movement, a movement that believes friendship is a human right, that joy should be accessible, and that community can transform lives.

Bright Connections is more than a charity. It’s a place where people meet, laugh, share, belong, and shine brighter together.

We are at the very beginning of our journey, and we’re looking for a talented Graphic Designer to help us bring our identity to life.

What You’ll Create

• A logo that captures our spirit: joyful, warm, inclusive, and full of light.

• A vibrant brand identity that feels positive, empowering, and welcoming to disabled people and their families.

• A simple brand toolkit (colours, typography, visual style) that we can use across our website, social media, and printed materials.

• Visual assets that help us communicate our mission with clarity, warmth, and impact.

What We’re Looking For

• Experience in graphic design, branding, or visual communication.

• Someone who can translate emotion and mission into a cohesive visual identity.

• A designer who enjoys collaboration and is excited by a blank canvas.

• A passion for social impact and inclusive design.

• Ability to work independently in a remote, flexible environment.

What You’ll Gain

• The chance to shape the entire visual identity of a new charity from day one.

• A meaningful portfolio piece rooted in purpose, storytelling, and community impact.

• Experience collaborating with founders and early volunteers.

• The knowledge that your creativity will help people feel seen, valued, and connected.

If you’re excited by the idea of building something beautiful and meaningful from the ground up, we’d love to hear from you.