Volunteer Coordinator

Keytasks include:

·       Lead on recruitment activity and selection decisions

·       Carry out initial conversations and informal screening

·       Coordinate onboarding and inductions

·       Allocate tasks 

·       Support volunteers day to day

·       Build relationships and maintain engagement

·       Deliver role-specific training

·       Ensure volunteers complete required training

·       Address minor issues and provide feedback

·       Escalate concerns to HR where needed

·       Maintain volunteer records (contact details, availability, hours if needed)

·       Act as main point of contact for volunteers

·       Conducting 1-1s with volunteers as well as offering informal support

·       Raise safeguarding concerns as appropriate using internal processes and procedures

·       Maintain confidentiality and follow charity policies and procedures

·       Undertake relevant training

Key Objectives Include:

·       Ensure that Mast Cell Action has a steady stream of volunteers enabling the charity to achieve its objective goals

·       Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability whilst working remotely

Experience/skills required:

·       Proven experience as a volunteer manager/coordinator or relevant HR experience

·       Excellent verbal communication skills, with the ability to engage diverse audiences and adapt your communication style to different formats and audiences.

·       Patience, empathy and compassion. Openness to support people from all backgrounds

·       Reliability and trustworthiness

·       Proficiency in CRMs and able to use our bespoke database to maintain accurate volunteer records

·       Ability to work independently and collaboratively as part of a remote team, demonstrating reliability, flexibility, and professionalism at all times.