Call Companion

Re-engage

Remote

Unpaid role, expenses not paid

Voluntary

Elderly ∙ Social Welfare

Actively Interviewing

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Job description

A friendly chat could make all the difference

We are seeking dedicated volunteers to support our organisation’s mission, to end social isolation and loneliness in older people.

Our telephone befriending services connects a volunteer with an older person, aged 75 or over, who is experiencing loneliness and isolation. As a Call Companion volunteer, you’ll make a regular phone call, typically once a week, to foster friendship, enjoyment and conversation.

Your Role

Call the older person you’ve been matched with for approximately 20-30 minutes, usually once a week.
Provide companionship over the phone by talking about interests, experiences and by providing a listening ear.
Maintain the boundaries set out in our training and report any concerns to Re-engage.
Keep your knowledge and training up to date by reading our volunteer newsletter – Re-engage Matters – sent monthly by email.

Skills

Excellent communication skills in English, with a compassionate approach
Basic IT skills
Empathy, patience, and a genuine desire to make a positive impact on others’ lives.

To become a Call Companion you’ll need to:

Complete an induction – you might choose to attend a group induction or watch our pre-recorded video.
Submit an ID check – you’ll need either a passport, driving licence, national insurance number or national identity card to do this.
Provide a character reference – your referee can be an employer, a colleague, a friend, neighbour or community representative.
Complete online training – these modules will help you get the most out of the role and take approximately one hour to complete.

Practical details:

A flexible, homebased volunteering role that fits around your availability.
No personal details are ever shared with your match, with calls made via our secure befriending platform.
To keep our services free for older people, we can’t pay expenses for this role.
You’ll be over 18 and able to commit to 12 months of volunteering (approximately 26 hours over a year).

This volunteer role provides an enriching experience for those passionate about supporting a lonely person. We welcome applicants who are committed, caring, and patient.

THIS IS AN ON GOING ROLE