Volunteer Caseworker

Volunteer Caseworker – Help change lives across Sussex

Location: Anywhere in Sussex and surrounding areas

Hours: Flexible – volunteering can fit around your existing commitments

Role Type: Volunteer

Travel: Access to transport is helpful for in-person visits, although some cases can be managed remotely.

IT requirements: Access to a laptop/computer and the internet to complete casework administration.

Could you listen without judgement and help members of the Armed Forces community access the support they need? As a Volunteer Caseworker, you will offer practical guidance to serving personnel, veterans and their families across your local area. Full training and ongoing support are provided, and the role can fit around your existing commitments.

About the role

As a Volunteer Caseworker, you will be a beneficiary’s main SSAFA point of contact. You will listen to their circumstances, identify the support they need and help them access appropriate assistance.

You may:

• Speak with beneficiaries by telephone, online or in person
• Listen to their circumstances and gather relevant information
• Complete case reports and applications for financial assistance
• Signpost people to specialist services, including housing or wellbeing support
• Keep beneficiaries and the SSAFA Regional Office updated
• Work closely with the Regional Office team for guidance and support

What we’re looking for

You do not need previous charity or volunteering experience. You will be a good fit if you are:

• Friendly, approachable and comfortable speaking with people
• A good listener who is non-judgmental and treats everyone with dignity and respect
• Able to communicate clearly in writing and conversation
• Reliable and willing to keep in regular contact with your Regional Office
• Able to maintain confidentiality and handle information appropriately
• Comfortable using a computer, email and the internet
• Motivated to make a difference to the Armed Forces community

What you'll gain

• The chance to make a meaningful difference in someone's life
• Full training and ongoing support
• Valuable experience for personal or professional development
• Access to learning and development opportunities
• A welcoming and supportive volunteer community

Why volunteer with SSAFA?

SSAFA believes that no one who has served our country should ever battle alone. Our values of Commitment, Compassion, Integrity and Understanding are at the heart of everything we do, and we ask our volunteers to uphold these values alongside our BRAVE standards.

You could help someone secure specialist equipment, adapt their home to meet disability needs, access housing support, or find the right services to improve their wellbeing and quality of life.

No two cases are the same, but each one has the potential to change a life.

Ready to make a difference? Apply today and help ensure that no member of the Armed Forces community faces adversity alone.

This role is subject to volunteer vetting and eligibility checks. Full training and ongoing support are provided. Reasonable expenses will be reimbursed in line with our expenses policy.