Operations Assistant
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
Are you passionate about making a real difference in your community?
The Women & Families Resource Centre (WFRC) is looking for a dedicated and organised Operations Assistant(Onsite Volunteer) to lead and rebuild our flagship Baby Bank service in Wolverhampton.
This is a rewarding opportunity to take ownership of a vital community service supporting families with children ensuring they receive essential items and compassionate support during challenging times.
What You’ll Be Doing
Service Leadership
- Manage the day-to-day operations of the Baby Bank
- Coordinate referrals and client appointments
- Deliver a welcoming, safe, and dignified service to families
Volunteer Management
- Recruit, train, and support volunteers
- Build a structured and sustainable volunteer programme
- Monitor engagement, performance, and retention
Stock & Inventory
- Oversee donations, sorting, and distribution
- Maintain organised storage and tracking systems
- Monitor stock levels and ensure quality standards
Corporate Engagement
- Organise and manage corporate volunteer days
- Build relationships with local business partners
Administration & Systems
- Maintain accurate records and reporting systems
- Support digital process improvements and workflow organisation
- Ensure compliance with data protection regulations
Impact & Reporting
- Track service outputs and outcomes
- Support funding applications and reporting requirements
What We’re Looking For
- Experience in operations, charity, or community service roles is desirable.
- Background in team or volunteer management
- Strong organisational and administrative skills
- Confident using Microsoft Office and digital systems
- Excellent communication and interpersonal abilities
- A compassionate, empathetic approach when working with vulnerable families
- Ability to bring structure and efficiency to a growing service
Volunteer Commitment
- Minimum 12 hours per week
- Attend agreed shifts consistently
- Complete induction and participate in a 6-week review
- Maintain professionalism, confidentiality, and reliability
⭐ Why Join WFRC?
- Make a real impact in the lives of women and families
- Be part of a supportive and purpose-driven team
- Gain hands-on experience in charity operations and service leadership
- Opportunity to shape and grow a key community service
- Get a Certificate of Recognition / Proof of Volunteering
Apply Now
If you’re organised, people-focused, and driven to create positive change, we’d love to hear from you.
Registered Charity
21 - 50
We develop, support and maintain policies, programs, projects, and activities that inform, educate, empower and celebrate women and families.
