Volunteer roles
The Organisation
Rethink Mental Illness is a leading mental health charity in England, dedicated to supporting people severely affected by mental illness to improve their lives, regardless of how challenging circumstances may feel. The charity works to create lasting change across health and social care systems, public attitudes, and the everyday experiences of people living with mental illness across the country.
People with lived experience of mental illness are central to everything Rethink Mental Illness does. Their insight shapes trusted advice, information, and more than 200 services, including housing and employment support, carer services, and legal advice. These voices also drive campaigns to challenge discrimination and influence legislative change, while their diverse experiences help ensure services are inclusive and accessible. Rethink Mental Illness believes that people severely affected by mental illness can have a good quality of life and is committed to making this a reality.
The Role
This is an exciting opportunity to join the Board of Trustees of Rethink Mental Illness as Chair of the Audit and Assurance Committee. This role operates alongside, and does not replace, the broader responsibilities and duties of charity trusteeship.
Responsibilities of the Audit & Assurance Committee Chair
Leadership and Direction
The Chair will:
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Chair all meetings of the Audit and Assurance Committee and provide effective leadership and direction.
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Maintain a clear understanding of the committee’s duties and responsibilities.
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Commit the necessary time and bring strong business, financial, communication and leadership skills.
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Demonstrate excellent working knowledge of corporate governance, accounting practices, internal control functions and risk management frameworks.
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Champion open and constructive discussion, while maintaining appropriate discipline and ensuring meetings are effective and complete their agendas.
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Be prepared to ask challenging and, where necessary, difficult questions with tenacity.
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Ensure committee members understand their responsibilities and feel able to raise matters of concern.
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Develop and maintain effective working relationships with the Chair of Trustees, Vice-Chairs, Treasurer, Chief Executive and executive team, External Audit Partner and Internal Audit Lead.
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Plan the work of the committee in conjunction with the executive team, agreeing a rolling forward plan and agendas in advance of meetings.
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Review the effectiveness of each meeting, seeking feedback from members and attendees.
Governance
The Chair will:
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Ensure the committee maintains its independence and avoids assuming responsibilities beyond its remit.
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Act as the Charity’s Whistleblowing Champion, ensuring regular review of the effectiveness and operation of the Whistleblowing Policy.
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Lead oversight of external and internal audit arrangements, including appointment and performance review.
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Ensure the committee holds at least annual private sessions with the CFO, External Audit Partner, Internal Audit Lead and the Treasurer (ex-officio member).
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Promote and participate in regular formal self-assessment of the committee against appropriate professional standards.
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Ensure that the committee’s work and key issues are clearly communicated to the Board.
Development of the Committee
The Chair will:
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Work with the Honorary Officers Committee to ensure an appropriate balance of skills and experience within committee membership.
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Meet at least annually with each committee member to review engagement, gather feedback, address performance issues and identify development needs.
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Foster the right culture within the committee, encouraging constructive challenge and positive questioning.
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Ensure appropriate induction and training support is provided for both new and existing committee members.
The Person
Rethink Mental Illness is seeking individuals who can confidently balance strong commercial awareness and financial sustainability with a deep commitment to the charity’s purpose and values, bringing a thoughtful perspective that looks beyond profit alone.
The successful candidate will demonstrate:
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A good understanding of the mental health sector and the wider challenges facing charities supporting people with severe mental illness.
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Strong financial literacy, with qualified accountant status desirable, and experience overseeing financial reporting, risk management, internal controls and audit.
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A strong understanding of charity governance, with experience in the charity or not-for-profit sector desirable.
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An analytical and constructive approach, with the confidence to provide appropriate challenge while supporting collaborative, values-led decision-making.
Rethink Mental Illness warmly welcomes applications from people of all ethnicities, genders, sexual orientations, socio-economic backgrounds, religions, ages and from disabled people, and actively encourages applications from groups that are underrepresented.
How to Apply
Applicants are invited to submit:
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An up-to-date CV, including details of two referees (who will not be contacted without prior permission).
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A supporting statement outlining how they meet the criteria in the person specification and their motivation for applying.
Thank you!
Are you committed to delivering high-quality care? Do you have experience working as part of a multidisciplinary team?
As a County Operations Lead of North Yorkshire & Teesside, you will be part of the establishment of a County St John Council to oversee and guide volunteer Community Networks, aims to create a structured and supportive framework that empowers volunteers to operate more effectively and efficiently. By providing strategic leadership, coordination, and oversight, the council ensures that volunteer efforts align with community needs and priorities while avoiding duplication of services.
St John has embarked on a journey to achieve the goal of ensuring that every community and young person across the country is first aid confident.
We are looking for a leader with a passion for local volunteering and helping communities to inspire and support volunteers on this journey across your county
The post will also interact with relevant Communities of Practice to share learning, advice and best practice.
We are seeking individuals who are innovative in their approach, willing to explore new ideas, and able to adapt to a changing environment. You will be confident in driving technology-led solutions, while recognising the diverse needs and experiences of our volunteer community. We value those who can challenge existing ways of working respectfully and constructively, bringing forward creative approaches that enhance collaboration and impact, and minimise over-complication and disruptive processes. This is an opportunity to shape how we deliver outcomes across the county, ensuring our services remain relevant, inclusive, and effective for all the communities we serve.
The closing date for this vacancy is 17/03/2026
Thank you!
Help us to review RAF Stories videos before they’re uploaded to the website for inaccuracies in the captions.
What is the role?
RAF Stories is a small department within RAF Museum that interviews past and present RAF service personnel for an online collection and distribution.
Every month, we upload approximately 20 short clips of people telling stories and anecdotes about their life and experiences in and around the RAF. We are looking for someone to provide fresh eyes on these videos to check for technical and editor errors as well as other errors or missing closed captions. This role would suit someone who is interested in human stories and has an eye for detail. This role will be completed remote.
What will I be doing?
· Watch the videos and amend inaccuracies in the captions via the HappyScribe website
· Report any mistakes in the video (i.e. problems with audio)
This role is perfect for you if you…
· Would like to engage with volunteering from home
· Have an interest in human stories
· Have an eye for detail
· Have access to a computer
· Have some technical competency
· Have some knowledge of RAF or the military
How much time would I need to commit?
We would like a volunteer who can donate five to six hours per month.
What’s in it for me?
· Become part of a great team of volunteers and staff
· Meet new people and have new experiences
· Discounts in gift shop and café
· Free access to the Flight Zone and similar attractions on site
· Travel expenses reimbursed up to £14.50 per day, in line with our policy
· Free entry to a wide selection of other museum and heritage sites and exhibitions nationwide
How can I get involved?
Apply online.
If you have questions or need assistance with your application please get in touch.
What happens next?
Suitable applicants will be invited to have an informal chat with the line manager, Kate, to discuss the role.
The client requests no contact from agencies or media sales.
Thank you!
At St John Ambulance, we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.
We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.
As a member of our network leadership team, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.
We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.
Volunteers would be expected to attend training for the role both online and in person, and to attend regular network weekly meetings to enable them to keep their skills up to date.
Training is included in the role for responsibilities; the selected candidate is expected to attend all relevant meetings
If you are successful, you will need to undertake relevant training for the role, details of which will be discussed after you have been appointed.
Closing date for these opportunities is: 17/03/2026
To apply for this opportunity, please follow the link below
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At St John Ambulance, we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.
We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.
As a member of our network leadership team, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.
We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.
Volunteers would be expected to attend training for the role both online and in person, and to attend regular network weekly meetings to enable them to keep their skills up to date.
If you are successful, you will need to undertake relevant training for the role, details of which will be discussed after you have been appointed.
Closing date for these opportunities is: 17/03/2026
To apply for this opportunity, please follow the link below:
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At St John Ambulance, we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.
We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.
As a member of our network leadership team, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.
We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.
Volunteers would be expected to attend training for the role both online and in person, and to attend regular network weekly meetings to enable them to keep their skills up to date.
If you are successful, you will need to undertake relevant training for the role, details of which will be discussed after you have been appointed.
Selection and interview will concentrate on the applicant's ability to network with local groups to improve our community engagement opportunities
- Closing date for these opportunities is: 17/03/2026
To apply for this opportunity, please follow the link below:
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At St John Ambulance, we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.
We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.
As a member of our network leadership team, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.
We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.
Volunteers would be expected to attend training for the role both online and in person, and to attend regular network weekly meetings to enable them to keep their skills up to date.
If you are successful, you will need to undertake relevant training for the role, details of which will be discussed after you have been appointed.
Closing date for these opportunities is: 17/03/2026
To apply for this opportunity, please follow the link below:
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a dynamic and dedicated individual to take on the role of Network Training Lead who can work and lead volunteering groups and leaders in their own way, supported by our central teams
At St John Ambulance, we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.
We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.
As a member of our network leadership team, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation
We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.
Volunteers would be expected to attend training for the role both online and in person, to attend regularly network weekly meetings to enable them to keep their skills up to date.
Closing date for these opportunities is: 17/03/2026
To apply for this opportunity, please follow the link below:
Thank you!
We are seeking a dynamic and dedicated individual to take on the role of Network Volunteering Services Lead who can work and lead volunteering groups and leaders in their own way, supported by our central teams
At St John Ambulance, we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.
We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.
As Network Volunteering Services Lead, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.
We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.
Volunteers would be expected to attend training for the role both online and in person, and to attend regular network weekly meetings to enable them to keep their skills up to date.
If you are successful, you will need to undertake relevant training for the role, details of which will be discussed after you have been appointed.
Closing date for these opportunities is: 17/03/2026
Thank you!
As a County Quality Assurance Lead, you will be part of the establishment of a County St John Council to oversee and guide volunteer Community Networks, aiming to create a structured and supportive framework that empowers volunteers to operate more effectively and efficiently. By providing strategic leadership, coordination, and oversight, the council ensures that volunteer efforts align with community needs and priorities while avoiding duplication of services.
St John has embarked on a journey to achieve the goal of ensuring that every community and young person across the country is first aid confident.
We are looking for a leader with a passion for local volunteering and helping communities to inspire and support volunteers on this journey across your county
The post will also interact with relevant Communities of Practice to share learning, advice and best practice.
We are seeking individuals who are innovative in their approach, willing to explore new ideas, and able to adapt to a changing environment. You will be confident in driving technology-led solutions, while recognising the diverse needs and experiences of our volunteer community. We value those who can challenge existing ways of working respectfully and constructively, bringing forward creative approaches that enhance collaboration and impact, and minimise over-complication and disruptive processes. This is an opportunity to shape how we deliver outcomes across the county, ensuring our services remain relevant, inclusive, and effective for all the communities we serve.
Open to working flexibly and collaboratively. Required to undertake mandatory training and role-specific induction, engage with Continuing Professional Development relevant to role. A willingness to travel across the county is required in order to undertake in-person elements of role. Attend monthly County Council meetings.
Applications will be screened, and those meeting the requirements and with appropriate experience will be offered an interview via email after the closing date.
The closing date for this vacancy is 17/03/2026
Thank you!
We are seeking a dynamic and dedicated individual to take on the role of Community First Aid Network Leader who can work and lead volunteering groups and leaders in their own way, supported by our central teams
At St John Ambulance, we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.
We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.
As Network Events Services Lead, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.
We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.
Volunteers would be expected to attend training for the role both online and in person, and to attend regular network weekly meetings to enable them to keep their skills up to date.
If you are successful, you will need to undertake relevant training for the role, details of which will be discussed after you have been appointed.
Closing date for these opportunities is: 17/03/2026.
To apply for this opportunity, please follow the link below
Thank you!
As a County Quality Assurance Lead, you will be part of the establishment of a County St John Council to oversee and guide volunteer Community Networks, aiming to create a structured and supportive framework that empowers volunteers to operate more effectively and efficiently. By providing strategic leadership, coordination, and oversight, the council ensures that volunteer efforts align with community needs and priorities while avoiding duplication of services.
St John has embarked on a journey to achieve the goal of ensuring that every community and young person across the country is first aid confident.
We are looking for a leader with a passion for local volunteering and helping communities to inspire and support volunteers on this journey across your county
The post will also interact with relevant Communities of Practice to share learning, advice and best practice.
We are seeking individuals who are innovative in their approach, willing to explore new ideas, and able to adapt to a changing environment. You will be confident in driving technology-led solutions, while recognising the diverse needs and experiences of our volunteer community. We value those who can challenge existing ways of working respectfully and constructively, bringing forward creative approaches that enhance collaboration and impact, and minimise over-complication and disruptive processes. This is an opportunity to shape how we deliver outcomes across the county, ensuring our services remain relevant, inclusive, and effective for all the communities we serve.
Open to working flexibly and collaboratively. Required to undertake mandatory training and role-specific induction, engage with Continuing Professional Development relevant to role. A willingness to travel across the county is required in order to undertake in-person elements of role. Attend monthly County Council meetings.
Applications will be screened, and those meeting the requirements and with appropriate experience will be offered an interview via email after the closing date.
The closing date for this vacancy is 17/03/2026
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The D D McPhail Charitable Settlement CIO (DDMCS), charity number 1197598, is an active grant making
Charitable Incorporated Organisation. It has succeeded the D.D. McPhail Charitable Settlement, charity
number 267588, which was founded in 1973 and operational till 2023.
DDMCS aims to support 2 or 3 major multi-year grant projects each year, which are actively sought by the
Trustees to enable small / medium sized charities to make a significant or step change in their activities. The
original trust deed and now the CIO constitution specifies three key areas of preference in the UK around:
• Furtherance of medical research,
• Care of the disabled particularly disabled children, and
• Care of the aged and infirm
The Trustees have wide discretion to support other charitable activities in the UK. There is more detail in
the annual report available via the Charity Commission website and the charity’s own website that outlines
the activities of the charity. Within these broad areas the Trustees recently agreed, following a strategic
review, to focus for the next grant making cycle on charities supporting care for the physical and mental
wellbeing of children living in poverty.
Further information can be found in the recruitment pack (attached).
We are seeking a Chair Designate to join our board, with a view to taking over as Chair in 2027. The Chair provides inclusive leadership to the Board of Trustees, ensuring effective governance and strategic direction for the charity. They act as an ambassador for the organisation, working closely with the Director and fellow Trustees to maximise impact for beneficiaries.
Key Responsibilities:
Strategic Leadership
• Lead the Board in setting and reviewing the charity’s vision, mission, and strategic objectives.
• Ensure decisions align with charitable objectives and long-term sustainability.
• Promote diversity and inclusion within the Board and wider organisation.
Governance
• Ensure compliance with the charity’s governing document, Charity Commission guidance, and relevant
legislation.
• Maintain high standards of governance, risk management, and financial oversight.
• Facilitate annual Board and Trustee performance reviews
Board Management
• Chair Board meetings effectively, ensuring impartiality and open debate.
• Provide guidance and constructive challenge to trustees.
• Foster strong relationships among Trustees and between the Board and Executive Director.
• Drive Trustee recruitment and succession planning.
External Representation
• Act as an ambassador and spokesperson for the charity.
• Represent the organisation at external events and with grantees and key stakeholders
• Support advocacy through personal networks where appropriate.
Support to Director
• Maintain a clear distinction between governance and management roles.
• Ensure regular communication and a strong, collaborative working relationship.
• Provide guidance and support to the Director.
Person Specification:
Essential Skills and Experience
• Proven leadership experience at Board or senior executive level.
• Strong understanding of charity governance and the legal duties of Trustees.
• Strategic thinker with ability to balance long-term vision and short-term priorities.
• Financial literacy and ability to oversee budgets and risk management.
• Excellent communication, with ability to build consensus
• Experience in grant-making or philanthropic sector
Desirable
• Knowledge of charity law and regulatory frameworks.
• Established networks within relevant sectors (e.g., philanthropy, corporate, public).
Personal Attributes
• Commitment to the charity’s mission and values.
• Integrity, impartiality, and sound judgment.
• Ability to dedicate sufficient time and energy to the role.
• Collaborative and inclusive leadership style.
• Innovative thinker with ability to bring forward fresh ideas.
If, after reading the applicant pack, you feel you have the skills and experience we are looking for then please apply through CharityJobs, providing a CV and cover letter (2 pages max) detailing why you are interested in this role and your relevant experience.
Shortlisted candidates will be invited for preliminary interviews in March (dates to be confirmed). Initial interviews will take place via Teams.
The Trustees of DD McPhail Charitable Settlement CIO are committed to equality, diversity, and inclusion. We welcome applications from individuals of all backgrounds and experiences, particularly those underrepresented in leadership roles within the charity sector.
Please use the following contact details for any questions or queries you may have about the role or the charity:
info at ddmcphail dot org
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking two new members to join our trustee board's Grants Committee. While this is not a trustee role, committee members will be part of a collective decision-making process to ensure that our limited resources are reaching organisations providing advice to those most underserved. Grant applications are initially reviewed by our staff team. The role of the Grants Committee is then to critically review the recommendations made by the team and make decisions about how and where funding is awarded. The Grants Committee and our Board of Trustees have the final say on where our funds are allocated.
Please see the attached recruitment pack for more information.
Registered Charity
11 - 20
The Access to Justice Foundation is the UK’s only national charity solely focused on providing funding and support for access to legal advice.
Thank you!
Customer Service / Receptionist Volunteer
We’re looking for a friendly volunteer in our Guildford office to be the first point of contact our clients see.
What will you do?
- Complete an introduction to Citizens Advice South West Surrey (CASWS)
- Complete required training for your role
- Provide a customer facing reception service to clients who drop in to see us in our Guildford office, including:
- Ensuring relevant forms are completed
- Assigning clients to Advisers for more detailed support
- Booking appointments
- Monitoring the flow of clients in the drop in
- Assist clients with form filling
- Complete day sheets
- Scan and upload documents to case recording system
- Write up notes on case recording system
- When the drop-in service is at full capacity, ensuring that you understand the clients’ issue and support them by providing information, signposting them to another more appropriate organisation or asking them to attend another CASWS drop in.
- Complete administrative duties including:
- Monitoring emails
- Processing client enquiries both by email and phone
- Sending out appointment information
- Provide Advisers with admin support, where required
- Other ad hoc tasks to support the day to day running of our service
What’s in it for you?
- gain and build on valuable skills and experience such as communication, IT skills and working in a team
- increase your employability
- contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
- work with a range of different people, independently and in a team.
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills, but you’ll need to:
- be friendly and approachable
- be non-judgmental and respect views, values and cultures that are different to your own
- have good IT skills
- be calm under pressure
- be able to demonstrate resilience with challenging clients
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- be willing to undertake training in your role
How much time do you need to give?
We can be flexible about the time spent and how often you volunteer so come and talk to us.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
Interested?
If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you, please contact us.
The client requests no contact from agencies or media sales.