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Remote
Unpaid role, expenses paid
Voluntary

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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

About us:
Cambridge Online is a 30 year-old charity that is dedicated to reducing digital exclusion: it is estimated that more than 1 in 4 people some form of digital barrier, and the financial costs of this can be in excess of £1,000 per person per annum. 

We currently help over 2,000 individuals a year: mainly through drop-in sessions where we offer practical advice and guidance for free to anyone who comes to see us. The Charity also provides free equipment to those most in need, gifting over £28,000 of devices in the last 12 months. 

About the role:
The charity now wants to test a new, enhanced model - where we follow up any appointments with a regular telephone call to help users continue on their digital journey. 

This role will take approximately 2-3 hours per week, using a CRM system that diarizes and presents a list of contacts with their history (GDPR compliant), and allows the operative to enter the details and outcomes of the call. 

The calls can either be made from our offices in Cambridge (Allia Future Business Centre, CB4 2HY), or from home. 

If you have any experience of customer service, a few hours a week to spare, and want to make a big difference to our work, please give us a call or drop us an email. 

We literally can change people’s lives with a few hours of support. 

There is currently no salary for the role, but all equipment will be provided and reasonable expenses will be paid. 

If you are interested in learning more, please contact us.

Posted by
Cambridge Online View profile Organisation type Registered Charity Company size 6 - 10
Posted on: 08 December 2025
Closing date: 13 February 2026 at 14:31
Job ref: Call Centre Operative
Tags: Communications, Digital, Customer support, Education, Engagement / Outreach

The client requests no contact from agencies or media sales.