Mental health volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Create Hope is a therapeutic service that provides emotional and mental health support to children, young people, and families. Our goal is to offer a safe space where individuals can explore their feelings, build resilience, and self-awareness through creative and relational approaches.
Our therapeutic services include:
● Play & Creative Therapy
● Systemic Family Therapy
● Person-Centred or Integrative Adult Counselling
● NVR Therapy
● Couples Therapy
● Workshops for parents/carers
As a Volunteer Parent/Carer Support, you contribute to this mission by offering a listening ear and compassionate presence in the waiting room.
Your Role as Volunteer Parent/Carer Support
Responsibilities:
● Greet parents/carers on arrival and help them feel comfortable in the waiting area
● Offer informal conversation and a compassionate listening ear
● Maintain confidentiality and appropriate boundaries at all times
● Signpost parents to Create Hope resources or staff when appropriate
● Help create a calm and welcoming atmosphere in the waiting space
Time Commitment:
We ask that volunteers commit to a regular weekly or fortnightly slot during therapy session times (usually weekday afternoons/evenings).
Location:
At the Create Hope centre in Bracknell.
Support & Training
We want to ensure you feel equipped and supported in your role. As a Parent/Carer Support Volunteer, you will have access to:
● Induction and training in listening skills and safe boundaries
● Safeguarding training (minimum Level 1)
● Ongoing supervision and support from the Create Hope team
● Being part of a supportive and welcoming volunteer community
You will not be expected to provide counselling – your role is to listen and be present. If a parent requires further support, you can signpost them to Create Hope staff.
All volunteers must adhere to Create Hope’s Safeguarding and confidentiality policies.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Your story could change someone’s life. We’re looking for men with lived experience of mental health challenges or personal growth to share their journey and inspire others.
Responsibilities:
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Share your story in workshops or online.
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Represent MINDSET Charity in outreach and media.
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Help shape our messaging with authenticity.
Skills Needed:
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Storytelling, public speaking, openness.
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Lived experience (no formal qualifications needed).
Be the voice that helps another man take his first step.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
elop runs a programme of weekly and monthly LGBTQ+ social, support and wellbeing clubs, groups, meet-ups and events; provided by and for LGBTQ+ communities.
Joining our LGBTQ+ volunteer facilitator team you will be part of an enthusiastic and dedicated team who value & appreciate the benefit of face-to-face socialising & networking, supporting LGBT people to come together in a welcoming, safe and supportive environment with opportunities to meet new people, form new friendships, gain peer support and much more.
Each of elop’s dedicated clubs, groups or meet-ups run planned activities that supports shared interaction, positive LGBTQ+ identities and a feeling of being valued.
Volunteering in this role will give you opportunities to contribute & support the planning & promotion of group programmes, help in organising & facilitating sessions, along with supporting & enabling the involvement, voice & inclusion of all members attending, ensuring a welcome, supported, safe and comfortable environment for all.
Our clubs, groups, meet-ups and activities are delivered on various days and times across the week and weekends, plus during the day and evenings, so there are plenty of opportunities to get involved.
You may already have some previous experience of activity facilitation, which is fantastic; however it isn’t necessary to come with all the skills & experiences already on board, just a friendly or outgoing personality with good communication abilities, the rest you’ll be supported to develop.
Respecting diversity, understanding and upholding professional boundaries and confidentiality are of course fundamental to all of our work and you will be required support this.
What you can expect as part of Team elop is to feel proud of being part of our dynamic team & volunteer community, to develop confidence, have enjoyment and know your contribution really does make a difference.
We know life can be busy, but ask all group volunteers to make a 6 month minimum commitment or around 2-3 hours a week average.
All our volunteer facilitators must positively identify as lesbian, gay, bisexual and/ or trans (Schedule 9, Part 1, Paragraph 1 of the Equality Act 2010 applies).
To better the mental health and well-being of LGBTQ+ people, and to challenge the discrimination and inequalities that our community face.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Listening Place is a volunteer-led charity aiming to transform how we support people who feel suicidal. Our trained volunteers are part of a team delivering face-to-face, confidential, ongoing support to thousands of people each year. They help create the warm and welcoming environment that encourages people struggling with suicidal thoughts and feelings to talk openly without being judged or given advice.
Helping Volunteers are responsible for welcoming visitors onto our premises, providing a warm and welcoming atmosphere (along with a cup of tea), and supporting our Listening Volunteers to help everything run smoothly.
We are looking for volunteers who have the empathy to greet distressed visitors, the willingness to undertake a variety of admin and other tasks and the resilience to support their team. Our HVs need to be proactive, self-starters and team players with a basic understanding of IT. We ask for a weekly commitment of four hours for a period of at least six months.
We are primarily recruiting Helping Volunteers for our Hammersmith and Liverpool Street sites.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Become a Healthwatch Champion!
Want to make a difference in your community? Join Healthwatch Barking & Dagenham at pop-up events to raise awareness and gather people’s views on local health and care services. help us listen to local voices and improve health & care services! ✨
What we’re looking for:
Friendly, reliable people who can listen, engage with the public, and represent Healthwatch professionally.
What you’ll get:
✅ Full training & support
✅ Travel expenses covered
✅ Valuable experience & job references
✅ Chance to meet new people and give back
Please get in touch if you wish to apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Create Hope is a therapeutic service that provides emotional and mental health support to children, young people, and families. Our goal is to offer a safe space where individuals can explore their feelings, build resilience, and self-awareness through creative and relational approaches.
Our therapeutic services include:
● Play & Creative Therapy
● Systemic Family Therapy
● Person-Centred or Integrative Adult Counselling
● NVR Therapy
● Couples Therapy
● Workshops for parents/carers
As Volunteer Admin Support, you play a key role in enabling these services to happen smoothly by ensuring the background systems and processes are managed well.
Your Role as Volunteer Admin Support
Responsibilities:
● Updating and maintaining client and referral information on Salesforce (training provided)
● Preparing and sending standard emails, agreements, and communication
● Assisting with filing, scanning, and organising paperwork
● Supporting with data entry and record-keeping for monitoring and evaluation
● Helping prepare resources and materials for therapy sessions or events
● Ensuring all records are handled securely and in line with confidentiality requirements
Time Commitment:
We ask that volunteers offer a regular commitment of a few hours each week. This can be flexible and, in some cases, carried out from home.
Location:
Tasks may take place at our Bracknell office or remotely, depending on the type of support being given.
Support & Training
We want to ensure you feel equipped and supported in your role. As Volunteer Admin Support, you will have access to:
● Induction and training on Create Hope systems (including Salesforce and GDPR requirements)
● Ongoing supervision and support from the Create Hope team
● Opportunities to develop new admin and organisational skills
● Being part of a supportive and friendly community
If you ever need additional support, please don’t hesitate to reach out.
All volunteers must adhere to Create Hope’s Safeguarding and confidentiality policies.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an Albanian speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!
Many older adults and vulnerable individuals in the UK’s Albanian-speaking community experience loneliness and isolation. By offering just a small amount of your time each week, you can make a big difference by providing companionship and a friendly voice in their native language.
What is the Talking Bubble Project?
☎︎ A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular phone calls, you’ll have the opportunity to build friendships, brighten someone’s day, and provide much-needed emotional support—especially for those who feel more comfortable speaking Albanian.
Why volunteer with us?
✔ Support members of the Albanian-speaking community in the UK
✔ Make a meaningful impact on someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Enhance your own sense of fulfilment and purpose
Requirements:
✔ Volunteers must complete an online Safeguarding Adults Level 2 training and undergo a DBS check—both fully paid for by the organisation.
How to get involved:
Simply apply through CharityJob’s website. No previous experience is required—just a friendly, compassionate nature and a willingness to listen.
✔ Open to UK residents only.
Help us spread kindness and connection within the Albanian-speaking community across the UK!
The client requests no contact from agencies or media sales.
Would you like to support people in their time of need?
At our sanctuary (Finsbury Park, North London) for those in suicidal crisis, we offer a potentially transformative experience with a once-only 5 day (4-night) stay at our non-medical, family-style house. Through respite, time and space for reflection and compassionate and nurturing care, our Volunteer Befrienders and Lead Befrienders support an opportunity for the revival of hope and resilience.
Volunteer Befrienders are key to Maytree and work alongside Lead Befrienders to provide an open and containing space for people who are feeling suicidal.
Befriending is as it sounds: sitting alongside our guests as a friendly, compassionate and non-judgemental companion. Through active listening and human warmth our volunteers enable our guests to feel supported, explore their feelings in a confidential setting and discuss their options in their own way and in their own time. This face-to-face support is not therapy; it is about being calm and committed and not afraid of difficult subjects, including suicide.
To fill a gap in services for the acutely suicidal. Offering brief stay crisis support and engagement with non-medical, compassionate Befrienders.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about health equity and social justice? Do you want to use your skills to make a real difference in communities across the North of England?
BHA For Equality is seeking new Trustees to join our Board as we continue our vital work challenging health inequalities and supporting communities to improve their health and wellbeing
About Us
For 35 years, BHA For Equality has been at the forefront of addressing health and social care inequalities. As a user-led charity with £2.4M turnover, we deliver essential services in HIV and sexual health, cancer prevention, TB, mental health, and community engagement across Leeds, Manchester, Wakefield, Liverpool, Coventry and Warwickshire.
The Opportunity
As a Trustee, you'll help shape our strategic direction, ensure strong governance, and champion our mission to amplify the voices of Black and minority ethnic, LGBTQ+, and marginalised communities in health and social care.We're Particularly Seeking
- Individuals from the communities we serve who understand lived experiences of health inequalities
- Professionals with legal or HR expertise to strengthen our Board's skill set
- Leaders committed to equity, inclusion and social justice
What We Offer
- Opportunity to influence real change in health equity
- Join a dynamic Board leading an established, impactful charity
- Support communities whose voices are too often unheard
- Professional development and networking opportunities
Time Commitment:
Quarterly Board meetings, occasional sub-committee involvement and one away day per year
How to Apply
Send your CV/LinkedIn profile and a short covering note explaining your interest and what you'd bring to the Board to CEO Aydin Djemal
Prefer an informal chat first? Just email to arrange.Join us in our mission for health equality. Your expertise and passion can help us build healthier, more equitable communities.
#TrusteeOpportunity #CharityTrustee #HealthEquality #BoardDiversity #NonExecDirector #CharityGovernance #SocialJustice #VCSE
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This flexible home volunteering role is worthwhile and rewarding. Make a real difference writing letters. As a Volunteer Penpal Writer you’ll be a key member of the Letterbox Team. Your letters will cheer someone up and establish a trusting, supportive relationship with a client who might be lonely or socially isolated.
What tasks can this role include (some or all of the following):
- Writing letters to clients
- Building trust and companionship with a client through correspondence. Omega befriends a variety of people including: caregivers, the lonely, isolated or people with ill-health.
- Liaising with the Letterbox Team by email or post.
- Respecting service standards, appropriate boundaries and recognising the policies and procedures that are necessary when befriending adults at risk.
- Making suggestions to help us improve the service we provide to clients and Volunteer Pen pal Writers.
This role could be for you, if you:
- Enjoy writing and receiving letters
- Are enthusiastic and self-motivated
- Associate strongly with Omega’s values and strategy
- Have knowledge or understanding about a variety of client issues including caring, feeling isolated and lonely and its impact on people and society
- Have satisfactory written and inter-personal communication skills
- Recognise the importance of confidentiality and can show this in practice
- Are committed to inclusion, treating people with dignity and respect
What support and training will be provided?
- Feedback from clients and colleagues
- Regular and ongoing support from Letterbox Team Leader
- Answering questions
- Stationary and pre-paid envelopes can be provided making the service free.
- Opportunity for peer support events and invitation to Omega events
- Reward system and opportunity for volunteer of the month rewards
What are the benefits for you?
- Knowing you are making a difference to someone’s life by doing something you enjoy
- Joining the Omega Team, who are taking action against loneliness and isolation as well as helping people in crisis
- An opportunity to enhance your CV or learn new skills
- An opportunity to engage with your community
Location of the role:
- Mainly your home
When are you needed?
- At a time to suit you
Omega is a registered charity dedicated to reducing social isolation and loneliness.

The client requests no contact from agencies or media sales.
Become a Trustee with WCC and use your professional expertise to support Londoners affected by trauma, inequality, and mental health challenges. We’re looking for passionate, collaborative, and strategic thinkers with skills in finance or fundraising, who are committed to inclusion and improving mental health outcomes. As part of a dedicated and diverse board, you’ll play a vital role in guiding our growth and impact.
We are currently recruiting for two trustee roles:
Finance Trustee- One Role
In this finance trustee role, we are looking for a qualified accountant and member of recognised UK accounting body, so you will be an experienced financial professional preferably with knowledge of charity accounting. The finance trustee will be able to apply this strategically to support with budget forecasting and financial planning
Specific responsibilities of a finance trustee:
• Support and provide advice on WCC’s purpose, vision, goals, and activities
• Oversee WCC’s financial plans and budgets and monitor and evaluate progress
• Ensure that key risks are being identified, monitored, and controlled effectively
• Review and approve WCC’s financial reports and statements
• Provide support and challenge to WCC’s senior manager in the exercise of their delegated authority and affairs
• Support the Finance Manager in ensuring trustees understand financial reports as it is a group responsibility of all trustees to understand and agree with the financial affairs of the charity
• Contribute to regular reviews of WCC’s governance. Attend Board meetings, adequately prepared to contribute to discussions.
• Use independent judgment, acting legally and in good faith to promote and protect WCC’s interests, to the exclusion of their own personal and/or any third-party interests Personal skills and qualities
• Willingness and ability to understand and accept their responsibilities and liabilities as trustees and to act in the best interests of the organisation
• Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member • Effective communication skills and willingness to participate actively in discussion
• A strong personal commitment to diversity, equity, and inclusion
• Commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty, and leadership.
• Willingness to lead according to our values
Fundraising Trustee- One Role
You will have the opportunity to use your fundraising skills and experience to support us in building fundraising plans and strategy, and to educate other trustees about this area. Your expertise in fundraising and communications will help us open up new funding streams and opportunities for growth, helping us to have an even greater impact on the lives of Londoners struggling with mental health difficulties and trauma.
We are looking for someone with skills and experience in charity fundraising or communications, including areas such as Trusts and Foundation funding, the National Lottery, community/corporate fundraising and individual giving. Ideally we are looking for someone with understanding of the fundraising challenges facing smaller charities.
Duties of a fundraising trustee:
• Support and provide advice on WCC’s purpose, vision, goals, and activities
• Oversee WCC’s fundraising plans and work with the CEO to monitor and evaluate progress
• Supporting the delivery of a realistic but ambitious funding pipeline
• Work with the CEO to identify new funding opportunities and income streams, and build new relationships
• Ensure that key funding risks are being identified, monitored, and controlled effectively
• Contribute to regular reviews of WCC’s own governance. Attend Board meetings, adequately prepared to contribute to discussions.
• Use independent judgment, acting legally and in good faith to promote and protect WCC’s interests, to the exclusion of their own personal and/or any third-party interests Personal skills and qualities
• Willingness and ability to understand and accept their responsibilities and liabilities as trustees and to act in the best interests of the organisation
• Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member • Effective communication skills and willingness to participate actively in discussion
• A strong personal commitment to diversity, equity, and inclusion
• Commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty, and leadership.
• Willingness to lead according to our values
Our mission is to deliver life-changing counselling and mental health support for Londoners that is affordable and accessible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.
Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops and warehouses, help us be there for more people who are experiencing a mental health problem.
About the volunteer role
To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:
- Stock preparation volunteer
- Volunteer stock generation assistant
- Specialist knowledge volunteer (antiques and collectables)
- Specialist knowledge volunteer (books and entertainment)
- Housekeeping volunteer
Key tasks
There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:
- If you are volunteering in one of our warehouses there may be some variation in your role
- We are looking for ebay listers, including researching items, help with processing and packing our online shop orders.
- Support with our van drivers, collecting and delivering stock to our network of shops and also helping with local street collections.
- Receiving donated items from members of the public
- Sorting, tagging and preparing donated items for sale
- Stock rotation
- Identifying special or valuable items within donated stock
About you
- Passionate about customer service
- Good communication skills
- Friendly and helpful
- Respectful of others and their diversity
Experience & skills you will gain
- Experience of working as part of a team
- Retail experience
- Stock organisation
- Selling skills
- Customer service skills
Our Commitment
We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness, and promote understanding.
Our volunteers are a fundamental part of our shops. Any time which they volunteer at our shops, help us be there for more people who are experiencing a mental health problem.
About the volunteer role
To provide our volunteers with opportunities to gain a variety of skills and experience, we offer them a range of volunteer roles to choose from, which include:
- Stock preparation volunteer
- Volunteer shop sales assistant
- Volunteer stock generation assistant
- Volunteer window dresser/Merchandiser
- Specialist knowledge volunteer (antiques and collectables)
- Specialist knowledge volunteer (books and entertainment)
- Housekeeping volunteer
Key tasks
There is a variety of tasks within the above mentioned roles that our volunteers get involved with, including:
- Welcoming and assisting customers with their purchases, providing them with great customer service and a delightful shopping experience
- Receiving donated items from members of the public
- Sorting, steaming, tagging and preparing donated items for sale
- Creating visually appealing window and in-store displays
- Keeping the shop floor well stocked, clean and coordinated
- Processing sales and serving at the till
- Signing up gift aid donors
- Stock rotation
- Identifying special or valuable items within donated stock
About you
- Passionate about customer servise
- Good communication skills
- Friendly and helpful
- Respectful of others and their diversity
Experience & skills you will gain
- Experience of working as part of a team
- Retail experience
- Stock organisation
- Selling skills
- Customer service skills
Our Commitment
We are committed to becoming actively anti-racist in everything we do. This is a critical priority for Mind. We embrace diversity and understand that being an inclusive organisation, recognising different perspectives, will enable us to provide excellent services. We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A message from our Chair of Trustees – Andrew Carter
Thank you for your interest in joining the team at Off The Record South East Hampshire (OTR).
This recruitment pack provides the information you need to apply to be a Trustee including:
• Details of our vision, mission and values.
• Information about the work we do, our impact and our future plans
• An overview of our organisational structure
• Information about the role and expectations of our trustees
If you would like any further information about the role before applying, please advise in your cover letter and she can arrange an informal chat with me.
We look forward to receiving your application.
Best wishes,
Andrew
Chair of Trustees
OTR
A message from our CEO: Corniche Plumridge
As the chief executive, my role and the trustees is all about teamwork and support. I'm here to bring Off The Record’s strategic vision to life by sharing accurate and timely information, making sure they have what they need to make great decisions. In return, the trustees provide valuable guidance and oversight, helping us stay on track with our organisation's mission.
ADVERT
Are you passionate about young people's wellbeing?
Off The Record (OTR) are looking for new trustees to join our Board of Trustees.
Our vision is to support young people’s mental health to fulfil their potential for a brighter future.
We believe that young people should have more control and influence in how services for them are managed and changed, by being part of the organisation that develops the services that support their community.
We particularly want to attract applications from young people, people who identify as LGBTQIA+, neurodivergent and disabled, and people of colour, because they are under-represented in our Trustee team.
Off The Record (OTR) is an independent charity based in the Havant Borough. We have been supporting young people and their families in Southeast Hampshire and surrounding areas since 1977.
We offer free 1-2-1 and family counselling, group work services for those 11 to 25 and support for their families, we deliver a young carer programme to young people ages 8 to 25.
This is an opportunity to really make a difference to the lives of young people in our community!
We are actively seeking trustees from all areas of life,
You will play a crucial role in guiding the governance of OTR. You will work collaboratively with other members of the Board of Trustees to ensure effective management and sustainability of our charity.
This is an unpaid voluntary position, requiring a commitment of approximately 4-6 hours per month.
Our Trustee board meet every month; in-person bi-monthly for 2 hours with the months in between a shorter 1-hour online meeting. On occasion there will ad-hoc meeting to meet the needs of the organisation and to carry out the trustee role.
OTR embraces equal opportunities, diversity, and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Responsibilities:
· Provide strategic guidance and expertise to support Off The Record's vision and mission.
· Actively participate in board meetings, contributing ideas, insights, and constructive feedback.
- Assist in the development and provide oversight of operational policies, procedures, and initiatives to further the organisation's objectives.
- Help oversee the governance of the charity in accordance with the Charity Commission’s published guidelines.
· Promote the Charity’s work and values within your networks and wider communities.
· Collaborate with fellow trustees, staff, and volunteers to ensure the smooth running of the charity's operations.
DESCRIPTION OF DUTIES
The statutory duties of a trustee
· To ensure that the organisation complies with its governing document, charity law, company law and any other relevant legislation or regulations
· To ensure that the organisation pursues its objects as defined in its governing document
· To ensure the organisation uses its resources exclusively in pursuance of its objective
· To contribute actively to the board of trustees' role in giving firm strategic direction to the organisation, setting overall policy, defining goals, and setting targets and evaluating performance against agreed targets
· To safeguard the good name and values of the organisation.
· To ensure the effective and efficient administration of the organisation
· To ensure the financial stability of the organisation
· To protect and manage the property of the charity and to ensure the proper investment of the charity's funds
· To observe and follow the latest version of the Charity Commission Guidance
Other duties
· Scrutinising board papers
· Leading discussions
· Providing guidance on new initiatives
· Other issues in which the trustee has special expertise
· Participating in working groups outside of Board meetings
Trustee person specification
· Commitment to the organisation
· Willingness to devote the necessary time and effort – which could be several hours per week to keep up with incoming emails and correspondence, Monthly Trustee meetings and the Annual General Meeting.
· Strategic vision
· Good, independent judgement
· Ability to think creatively
· Willingness to speak their mind
· Understanding and acceptance of the legal duties, responsibilities, and liabilities of trusteeship
· Ability to work effectively as a member of a team
Qualifications and Skills:
· A genuine interest in the well-being and mental health of young people.
· Previous experience as a trustee or in a similar governance role would be advantageous but not essential.
· Excellent communication and interpersonal skills, with the ability to work effectively as part of a team.
· Knowledge and understanding of the voluntary sector and charity governance or willingness to learn.
- Ability to promote the Charity’s work and values within your networks and wider communities.
- Expertise in one or more of the following areas: safeguarding, counselling, mental health, fundraising, finance, marketing, law, or HR would be desirable (but not essential).
Benefits:
· The opportunity to make a meaningful difference in the lives of young people through Off The Record (OTR).
· Gain valuable experience and develop your skills in a governance role within a charity.
· Expand your professional network and collaborate with like-minded individuals.
· Gain satisfaction from being part of a dedicated team working towards a common goal.
About us
You will be joining the charity at an exciting time.
OTR has been part of our community since 1977, our purpose has remained the same throughout, to
support young people’s mental health to fulfil their potential for a brighter future, however during this
time we have evolved, expanded and developed our services. We put young people at the heart of what
we do, by integrating youth voice into our services we are continuously evolving to meet current needs
of young people and their families.
You will be joining an amazing and established team.
A staff of 16 cover all bases, with an established admin and front-line group work and Young Carer
teams, and leadership team that oversee admin, therapeutic and youth services, business support,
volunteers, finance, safeguarding and clinical supervision. Our dedicated counsellors and volunteers
deliver the therapeutic services and information and support calls. Our trustees meet every month,
alternating between formal board meetings, and trustee ongoing development meetings.
You will be joining a safe and respected service, that is long standing and held dearly by our
local community.
Our policy and procedures ensure a high standard of operational and clinical governance across the
organisation, that is brought to life with an excellent induction and training programme, and varied and
topical CPD opportunities throughout the year. We are always reminded of our legacy by the continued
support from local community groups and businesses because of the difference our support made to
them or someone they care about.
You will be joining an inclusive and caring culture.
If you feel you have the expertise,please apply with the following:
· A full CV
· A covering letter detailing all of the below:
o What skills/knowledge will you be bringing
o Explanation of any gaps in your CV
Successful applicants will be invited for an informal chat with the chair of trustee and CEO prior to an interview being arranged.
As part of our commitment to safe recruitment, all appointments are subject to Enhanced DBS with
Barred List checks and references will be taken up.
OTR embraces equal opportunities, diversity and inclusion. We are committed to building a team that
represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our
work will be.
Please advise us of any requirements to support your application to us.
Details:
· Hours; 4-6 per month
· Location: Online and in person
· Application deadline: Ongoing
Want to support a good cause?
We offer:
· A team that really cares, supports and champions one another.
· Friendly environment and practices.
· Access to training.
· Social events to spend time with the team and have some fun!
Supporting young people’s mental health to fulfil their potential for a brighter future