505 Mental health volunteer roles

Why we want you

We are looking for people 18+ who have some spare time and would like to give back time to the local community, by supporting activity sessions at our centre.

The activities include games, art and craft, quizzes and baking sessions

What you will be doing

• Help the activity session lead plan and run the sessions
• Be proactive and encouraging with people at the session to encourage them to develop new skills
• Help with setting up and clearing away the session

TRUSTEE MARY WARD SETTLEMENT

Stratford London hybrid

Unpaid role

Voluntary

Education, legal and community services

Actively interviewing

Job Description

Join the Boards of the Mary Ward Settlement, the Mary Ward Legal Centre and the Blackfriars Settlement at a pivotal time for the charities, as the Settlement has relocated to purpose-built accommodation in Stratford. The Mary Ward Settlement has a proud heritage as part of the Settlement Movement which developed in the late 19th Century as a response to urban poverty and social problems arising from industrialisation. Mary Ward founded the Settlement in 1892 to “provide public education and social service for the benefit of the community” at a time and in an area where great wealth and great deprivation stood side by side, much as they do today – the Settlement’s work continues to be important.

Currently the Settlement delivers its services via:

· The Mary Ward Centre – an Institute of Adult Learning and an adult and community learning provider offering a wide range of learning opportunities for local and pan London residents funded primarily by the Greater London Authority.  Most accredited provision is at Level 2 or below in Essential Skills (ESOL, English and Maths and Digital Skills.  There is also a significant and thriving non-accredited offer of courses ranging from 12 weeks to one day workshops, the majority of which are Art and Design. 

· The Mary Ward Legal Centre – providing free specialist legal advice on housing, welfare benefits and debt. We also provide free legal advice as part of our pro bono clinic in the areas of employment, housing, small claims, consumer, and family.

· The Blackfriars Settlement – providing services to the community including health and well-being for older people, and mental health and wellbeing services to support people achieve their goals and stay well.

The Settlement is looking for people who are passionate about social justice, lifelong learning and education, and the importance of strong local communities to foster wellbeing for all. This is an opportunity to:

· Apply your skills and experience in a leadership role.

· Gain board-level experience and enhance your CV

· Support a vital organisation during a time of transformation

· Contribute to the local community.

As part of the Board, you will:

· Set strategic direction

· Hold leadership to account

· Ensure governance excellence

· Act as a charity trustee and company director ensuring financial sustainability and legal compliance.

We welcome people who have knowledge and experience of working in the following areas including but not limited to:

· Education, particularly with Adult and Community Learning, FE or Local Authority experience

· Finance, Audit and RIsk

· IT and cyber security

· Legal, Governance and Compliance

· Marketing, HR, Communications and PR

· Fund Raising

· Health and wellbeing

· Charity

· Community work, including volunteering in your local community

Most meetings are remote, but two or three meetings a year will take place in Stratford, East London.

Fancy combining a Saturday kick-about with actually changing someone's week? We're looking for volunteers to help kick off Route to Roots, a new football and lunch club for asylum-seeking men in Bethnal Green. You'll help welcome people, grab the pizzas, chat over lunch and join in the football if you fancy it – but no skill or sports required, just a friendly face.

About Globe Community Project

Globe Community Project is a grassroots charity working in Tower Hamlets, one of London's most diverse boroughs, for over 20 years. Our mission is to transform loneliness into connection among isolated people and under-served groups. Whoever we're working with, we want to create spaces of joy, friendship and belonging. Our two established programmes, Well Old and Touching Safe Ground, support older people and refugee women and their children. Route to Roots is a brand new project for men who've recently arrived in the UK seeking sanctuary.

About Route to Roots

We’re looking for volunteers of any gender to support this new football and lunch project for male sanctuary seekers in Bethnal Green. We'll bring together 12–14 men each Saturday for an informal kick-about, followed by lunch together. The aim is simply to create a welcoming space where people can connect, build community and enjoy some time together.

What you'll be doing

Your job is to welcome participants to the venue and help create a warm, relaxed space. One lucky person gets to collect the pizzas from a local restaurant. Volunteers will also be chatting with people over lunch, and giving people chance to practice their English. You can join in the football - if you fancy it! No footballing skills or sports action required though - just a friendly face and a bit of time to give.

Dates

Saturday 5 September, 11.00-13:30 | Saturday 12 September, 11.00-13:30 | Saturday 19 September, 10:00-12:30 | Saturday 26 September, 11:00-13:30 | Saturday 3rd October, 11:00-13:30 | Saturday 10th October, 11:00-13:30 | Saturday 17th October, 11:00-13:30 | Saturday 24th October, 11:00-13:30 | 

It’s ok if you can’t make every date - just come to as many sessions as you're able (and let us know).

Who we're looking for

We welcome volunteers of any gender and any background. You don't need previous experience working with refugees or people seeking asylum - just warmth, patience, and a genuine interest in getting to know new people. You'll need to be 18 or over.

Through volunteering with us, you'll meet new people from your local community, learn more about the realities faced by people seeking asylum, be part of a friendly, welcoming team from day one, and help shape a brand new project from its very first sessions.

Do you want to make a real impact on the lives of vulnerable individuals in your community?

We are looking for Client Support Volunteers to assist in the Garden alongside our horticulturists in the supervision of our adult clients and teenagers with a variety of disabilities.

Our volunteers work in the garden with clients, helping them with various tasks such as planting, harvesting, pruning and mowing to name a few, under the guidance of our team of horticulturists. 

As well as general gardening work you will be assisting our clients, both children and adults with the opportunity to achieve a qualification in horticulture.

Other tasks our volunteers help with include general garden maintenance, DIY tasks or craft/cookery activities.

No gardening experience is required, just the ability to get along with others and muck in! This can be a great stepping stone to further education or work opportunities.

At present, we are looking for Volunteers who can offer a regular weekly commitment.

Join our friendly team, working alongside our horticulturists supporting adults and teenagers with a range of challenges or disabilities.

The monthly, evening autism support group is open to parents, carers and family members of autistic children and adults, autistic adults and professionals who work with autistic people, to meet to exchange experiences, skills and understanding. Guest speakers are occasionally invited.

It meets from 7.30pm with an opportunity to chat to other members, take refreshments and browse the branch information stand and library. The meeting itself, whether a discussion evening or a speaker presentation, will start by 8.00pm. The evening closes at 9.30pm.

The volunteer Autism Support Group Leader will be responsible for the co-ordination and running of the NAS South Hampshire Branch’s autism support group which takes place monthly on a Monday evening.

What you will be doing

• Planning sessions, booking guest speakers and co-ordinating the other volunteers
• Interacting with those attending, making sure that everyone can engage in the activities in a safe manner.
• Facilitating discussions ensuring all those who wish to speak have the opportunity and that discussions stay on track
• Organising the setting up and clearing away before and after each meeting.
• Keeping the Branch Chair informed of the group’s activities and attending branch committee meetings
• Ensuring your branch complies with NAS policies including risk assessment, data protection and safeguarding.
• Any agreed expenses incurred will be reimbursed by the branch.
• You will be supported in your role by the Branch Chair.
• You will have access to a dedicated NAS email address for this role
• A criminal record check is a requirement of the role

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

AD – USE PDF COPY

Lead Volunteer

Mind Retail

Role Profile

Located at

Shop Based

Department

Mind Retail 

Hours

Flexible – we value any time that you can give us, this can be a few hours, half days or full days. It’s important that within the time you give us, that you can meet all of the responsibilities of the role, outlined in the role profile.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

About the role

Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops. Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do.

Key tasks

Our Lead Volunteers are responsible for all of the following tasks:

· Opening, closing and managing the shop in the shop management team’s absence, which could include but not limited to:

o Setting up the till and cashing up at the end of the day

o Conducting a shop floor walk

o Conducting health & safety compliance checks, such as inputting information into our H&S system

o Checking shop emails and cascading key messages to the team

o Securing the shop

o Making sure housekeeping and cleaning is completed

· Works with the shop management team to meet sales targets and supports with ensuring that the volunteer team understand and are working to meet and exceed the agreed targets.

· Supports with ensuring the optimum price point for all stock items and promotional merchandise for seasoned and windowed themes, following the principles outlined in Mind Retail’s Pricing Guide

· Follows all company policies, shop standards and operating procedures and supports with the communication of these to other shop volunteers.

· Supports with the preparation and completion of shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.

· Performs management till functions such as refunds.

· Provides direction and support to shop volunteers, following instructions from the shop management team.

· Supports with ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for our customers and colleagues.

· May support the shop management team with the recruitment of shop volunteers, planning volunteer cover and training.

Like our other volunteers, Lead Volunteers also support with the below key tasks:

· Supports with the presentation and maintenance of the highest standards of shop merchandising and visual layout.

· Supports with ensuring maximum stock availability through effective stock control and shop replenishment, adhering to Mind Retail’s merchandising guidelines.

· Actively promotes Gift Aid to maximise contributions from donations.

· Supports with the rotation, quality and replenishment of stock in order to maximise sales.

· Answering the shop telephone and taking messages from customers and our internal teams

· Ensures excellent shop standards at the end of the trading day and following closedown procedures

What you’ll gain from being a Lead Volunteer

· Experience working as part of, and leading, a diverse team

· Shop management and retail management experience

· Key holder experience

· Opportunity to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

About you

· Commitment to our values & behaviours

· Enthusiastic and committed to achieving shop targets

· Flexible and adaptable approach

· Ability to work as a team and on your own initiative

· Able to build good working relationships

· Ability to work within Mind Retail’s policies and procedures

· Willingness to learn

· Good customer service skills

· Good communication skills

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

This role is vital to the running of the group as they act as one of the group’s lead volunteers. They are comfortable both working in a team of volunteers and leading group sessions

What you will be doing

• Sending out information to Branch Members about the group via email, text or on social media
• Keeping the activity risk assessment updated
• Communicating with the venue
• Completing online Health and Safety Training. This is important as it will help you to understand some of the difficulties or accidents that could occur at an adult group and how the Branch can help to prevent these
• Co-ordinating with the venue staff regarding the setting up and clearing away before and after the session
• Leading group activities, interacting with participants and making sure everyone can engage in activity in a safe manner
• Providing information about autism and other local services where relevant
• Planning and organising group activities

Asist is an acronym for Advocacy Services in Staffordshire and Stoke-on Trent. Asist provides specialist independent advocacy support focused on one to-one, issue-based advocacy for adults, children and young people with learning disabilities, physical disabilities and/or mental health issues.

We support adults, children and young people to make small and big decisions in their own lives and to speak to services who make decisions because of a person’s health or disability. Advocacy is about enabling all people to have an equal voice in the choices and decisions that affect their lives. Asist advocates will not be judgemental and will not guide or influence the people they work with – whatever their age. Advocacy is about including people in their own story.

We are excited to be recruiting for new members to join our Board this year. Whether you are an experienced board memember or wanting to take your first step at Board level, we want to hear from you!

What we are looking for:

• Leadership experience

• Strategic thinking

• HR experience

• Business background

• Marketing skills

• Commitment to our mission

• Collaborative spirit

Asist’s Board meets once every two calendar months (six per year). Board members are required to attend a minimum of four meetings to remain active. Board meetings are agreed in advance, collectively, by the chair and trustees.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

AD – USE PDF COPY

Lead Volunteer

Mind Retail

Role Profile

Located at

Shop Based

Department

Mind Retail 

Hours

Flexible – we value any time that you can give us, this can be a few hours, half days or full days. It’s important that within the time you give us, that you can meet all of the responsibilities of the role, outlined in the role profile.

We’re Mind, the leading mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

About the role

Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops. Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do.

Key tasks

Our Lead Volunteers are responsible for all of the following tasks:

· Opening, closing and managing the shop in the shop management team’s absence, which could include but not limited to:

o Setting up the till and cashing up at the end of the day

o Conducting a shop floor walk

o Conducting health & safety compliance checks, such as inputting information into our H&S system

o Checking shop emails and cascading key messages to the team

o Securing the shop

o Making sure housekeeping and cleaning is completed

· Works with the shop management team to meet sales targets and supports with ensuring that the volunteer team understand and are working to meet and exceed the agreed targets.

· Supports with ensuring the optimum price point for all stock items and promotional merchandise for seasoned and windowed themes, following the principles outlined in Mind Retail’s Pricing Guide

· Follows all company policies, shop standards and operating procedures and supports with the communication of these to other shop volunteers.

· Supports with the preparation and completion of shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.

· Performs management till functions such as refunds.

· Provides direction and support to shop volunteers, following instructions from the shop management team.

· Supports with ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for our customers and colleagues.

· May support the shop management team with the recruitment of shop volunteers, planning volunteer cover and training.

Like our other volunteers, Lead Volunteers also support with the below key tasks:

· Supports with the presentation and maintenance of the highest standards of shop merchandising and visual layout.

· Supports with ensuring maximum stock availability through effective stock control and shop replenishment, adhering to Mind Retail’s merchandising guidelines.

· Actively promotes Gift Aid to maximise contributions from donations.

· Supports with the rotation, quality and replenishment of stock in order to maximise sales.

· Answering the shop telephone and taking messages from customers and our internal teams

· Ensures excellent shop standards at the end of the trading day and following closedown procedures

What you’ll gain from being a Lead Volunteer

· Experience working as part of, and leading, a diverse team

· Shop management and retail management experience

· Key holder experience

· Opportunity to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

About you

· Commitment to our values & behaviours

· Enthusiastic and committed to achieving shop targets

· Flexible and adaptable approach

· Ability to work as a team and on your own initiative

· Able to build good working relationships

· Ability to work within Mind Retail’s policies and procedures

· Willingness to learn

· Good customer service skills

· Good communication skills

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

NAPAC (the National Association for People Abused in Childhood) provides emotional support to adult survivors of all types of childhood abuse; including physical, sexual, emotional abuse or neglect.

We offer empathy, validation, normalisation, understanding and care to our callers. We also assist survivors in finding longer term or local support, utilising common coping and grounding mechanisms, as well as signposting to other services who may be able to provide additional support.

Our service is vital as many survivors of childhood abuse continue to be negatively impacted by their experiences into adulthood – from complex post-traumatic stress disorder, eating disorders and depression amongst other challenges.

It doesn’t have to be this way – this is the chance for you to change someone’s life for the better. We are seeking empathetic and resilient Volunteer Call Handlers to join our friendly team in Stockport.

Volunteer Call Handlers answer calls to NAPAC’s primary survivor support service – the telephone support line, so being confident speaking on the telephone is essential.

Due to the nature of the role, we require our volunteers to be above the age of 21.

Our volunteers at NAPAC are part of a unique, welcoming team where they receive 1:1 support from those around them. Volunteers will receive a 5-week training course (4×3-hour sessions plus a shadowing week).

Volunteer recruitment is ongoing with courses running every couple of months. Here you will receive specialist trauma-informed training and be fully equipped with the skills you need to feel confident in supporting survivors. Volunteers are also invited to attend our twice-yearly training days where we host guest speakers from other relevant organisations. Our volunteers play a crucial role supporting survivors and make a real difference to someone’s life with every call.

We are seeking dedicated and compassionate Volunteers to join our drop in group in Eastbourne that take place on the last Wednesday of the month 10.30-12.00 in Alice Court Care Home BN21 2BQ . This role is ideal for individuals looking to make a meaningful impact in the community while gaining valuable experience.

The Say Aphasia charity provides support groups across the UK for people with aphasia; a language and communication disability caused by a brain injury like a stroke. Aphasia affects over 350,000 people in the UK but is little understood or known about by the public. It is the only aphasia charity set up by people with aphasia for people with aphasia; helping them to adapt to their new way of life and regain their independence and confidence.

Aphasia occurs due to injury to the brain such as a stroke. It affects access to language, resulting in difficulties following conversations, speaking, reading and writing. People’s language can be affected to different degrees so not everyone’s aphasia looks the same. Imagine for a moment not being able to verbally order a coffee or ask for a bus ticket. This may be what life could look like for someone with aphasia. Aphasia is a lifelong condition and means that the person living with aphasia, their friends and family will need to adjust to a new way of communicating to overcome barriers. This may mean having to write or draw things instead of speaking. Due to the damage in the brain, people with aphasia may find it difficult to process conversions as quickly as before. Aphasia frequently results in loss of employment and a reduced social network, leading to isolation for the person living with aphasia.

Say Aphasia are looking to welcome new volunteers to help out at the group.

Volunteering for the charity is very rewarding. The training and support ensures that the volunteers learn and enjoy their time with the charity. By giving your time to people with aphasia, you will be improving their quality of life. Many of the members attending the groups live alone, or have minimal social interactions. Having a regular drop-in group to meet others with similar experiences of living with aphasia, vastly improves their mental health and well being. As a volunteer, you can help the members to communicate with each other, help to organise activities, or help out with teas and coffees. Say Aphasia offers a warm welcome to volunteers. To be part of the team, contact or fill in an application form.

Join us as a Volunteer Assistant and contribute your skills while gaining valuable experience in a supportive environment!

Are you passionate about health and wellbeing? Do you want to make a difference in the lives of others through movement and mindfulness? We’re looking for a Yoga and Fitness Instructor Volunteer to support our service users at Medway Recovery House. This role is a fantastic opportunity to share your skills and promote physical and mental wellbeing in a supportive environment.

What you will be doing

• Leading weekly yoga or fitness sessions tailored to the needs of our residents
• Encouraging participation and creating a welcoming, inclusive atmosphere
• Supporting individuals in building confidence and improving their physical health

The skills you need

• Experienced and qualified in yoga and fitness
• A friendly, patient, and encouraging approach
• Good communication skills

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Tech Buddies is a project with a huge positive impact on social connectedness and mental health among our older neighbours. The aim of Tech Buddies is to inspire and then support older people to get digitally connected and confident, to stay safe online and to use the internet regularly until they are happy to do so on their own. Together, the Tech Buddy volunteer and learner explore what technology can offer.

Wednesdays and/or Saturdays you’ll be helping members aged 60+ get savvy using their smart phones, tablets, and laptops. You could be helping with anything from sending emails to installing apps.

Qualities you need for this role:

• Tech Buddy volunteers need to be regular users of technology (e.g. computers/tablets/smartphones) with a genuine desire to share your skills and help older people use technology. 

• Warm and friendly, a good listener

• Reliable and dependable (good timekeeper)

• Non-judgmental, patient with a good sense of humour!

• A good communicator who knows their boundaries and has good spoken English 

Volunteer Drivers: 

We are looking for regular and occasional volunteer drivers to provide safe and friendly transportation for our older members to and from our centre. A D1 License would be required for the role. We can provide additional free training through MiDAS. Each driver is accompanied with a Passenger Assistant to assist with navigation, phone calls, and assisting members.

We have two wheelchair-accessible shuttle buses which are stored on our premises. Each bus is wheelchair accessible and accommodates 8 service users, 1 passenger assistant, and 1 driver. Our service users are primarily located in Deptford, Lewisham, and Greenwich.

About Deptford Mission 

Our charity is called Deptford Mission, located on 1 Creek Road, London. Our organisation operates a day centre three days a week (Tuesdays, Wednesdays, and Thursdays) that provides social activities and community support for older persons in the community. We run a shuttle bus service that transports older persons to our centre, where they can enjoy a three-course lunch, coffee and tea service, and activities such as bingo, musical classes, chair yoga, and occasional local outings. Our day centre is open on Tuesdays, Wednesdays and Thursdays from 10:00am to 3:00pm. 

We work with volunteers from diverse backgrounds and walks of life and can accommodate individuals with learning differences, complex histories, and support needs. We also provide lunch to our volunteers during their shifts, and we are happy to help support specific skills that they may wish to develop. Many of our volunteers have obtained experience and confidence to pursue employment in social care, health care, and higher education.