4 Administrator and customer service volunteer roles

Welcome new members, support member engagement and help make sure our membership programme gives real value to everyone who joins. Help create a positive, engaging experience for our members while supporting the growth of a community dedicated to supporting, valuing and championing volunteers across the UK.

Volunteer Kind CIC is looking for organised and people-focused volunteers to join our team as Membership Coordinators. This is an opportunity to help create a positive and engaging experience for our members while supporting the growth of a community dedicated to supporting, valuing and championing volunteers across the UK.

As a Membership Coordinator, you will play an important role in welcoming new members, supporting member engagement and helping ensure our membership programme provides meaningful value to those who join. Your work will help build a strong, connected and supportive volunteer community.

Time commitment

• Approximately 3–5 hours per month.
• Flexible volunteering that can be carried out remotely.
• Attendance at occasional online meetings and membership-related activities.
• Additional involvement may be available during membership campaigns or special projects.

What will you be doing?

• Welcome and support new members joining Volunteer Kind.
• Assist with member onboarding and orientation activities.
• Maintain accurate membership records and databases.
• Respond to member enquiries and direct questions to the appropriate team members.
• Help promote membership benefits, services and opportunities.
• Support member engagement activities, events and initiatives.
• Gather feedback from members to help improve the membership experience.
• Assist with membership recruitment and retention activities.
• Help identify ways to increase member satisfaction and participation.
• Act as an ambassador for Volunteer Kind and our mission.

What are we looking for?

• Are passionate about volunteering, community building and supporting others.
• Have strong organisational and administrative skills.
• Enjoy communicating with and helping people.
• Have good attention to detail and can maintain accurate records.
• Are comfortable using email, online systems and digital communication tools.
• Can work independently while contributing as part of a team.
• Have a friendly, professional and approachable manner.
• Have experience in administration, customer service, membership organisations, volunteering or community engagement (helpful but not essential).
• Have lived experience of volunteering and understand the importance of belonging to a supportive community.

What you’ll gain

• Experience in membership management and community engagement.
• Opportunities to develop communication, administration and relationship-building skills.
• Practical experience supporting the growth of a volunteer-led organisation.
• The chance to make a meaningful difference to volunteers across the UK.
• Opportunities to collaborate with professionals and volunteers from a variety of backgrounds.
• Recognition for your contribution and the satisfaction of helping build a supportive and inclusive volunteer community.

What difference will you make?

Members are at the heart of Volunteer Kind. By helping people feel welcomed, informed and connected, you will contribute to creating a positive membership experience that encourages long-term engagement and participation.

Your work will help build a thriving community where volunteers can access support, opportunities, resources and connections. As Volunteer Kind continues to grow, your contribution will help ensure members feel valued and remain at the centre of everything we do.

Diversity statement

We are committed to building a diverse and inclusive organisation. We welcome applications from people of all backgrounds, including those who may be underrepresented in volunteering, community leadership and membership organisations.

Apply today

Join us in building a welcoming community for volunteers across the UK. As a Membership Coordinator, you will play a vital role in helping members feel connected, supported and valued from the moment they join.

Whether you have previous membership, administrative or community engagement experience, or simply enjoy helping people and creating positive experiences, we would love to hear from you.

If this role interests you but you are unsure whether you meet every requirement, we still encourage you to apply. We value enthusiasm, lived experience, commitment and fresh perspectives alongside professional skills and qualifications.