Volunteer Lead Jobs in Liverpool

As Regional Manager you will represent, manage and co-ordinate FoodCycle for your allocated regional Projects. Our Projects are spaces where volunteers are empowered to run their own community meals using surplus food.

You will manage local relationships with venues, community partners, supermarkets and volunteer recruitment channels to enable this to happen. You will continually be looking to increase our impact by working towards targets of increased meals served to our guests, expanding our existing Projects and setting up new ones within Yorkshire and The Humber.

As an excellent communicator, you will manage the volunteers at each Project ensuring they are trained, supported and on-message with FoodCycle strategy, ensuring that volunteers are confident enough to self-organise and make a success of their Projects.

You will have experience of programme planning, delivery and development including community led/owned programmes. You will also have experience of building relationships with a range of stakeholders, including other charities, local authorities, funders and local champions. A full driving license and access to a vehicle for work purposes is essential for this exciting role.

How to apply:  Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.

Deadline for your application:  20th December, however we will interview candidates as applications come in. We reserve the right to close the vacancy early, and we encourage candidates to apply asap!

Benefits:  We offer 26.5 holiday (including Christmas close down) plus bank holidays, and a flexible and friendly work environment. Staff benefit from our private medical package and our pension scheme, available after three months.

This role is home based with frequent travel to projects in Leeds, Sheffield, Hull and Bradford.

FoodCycle is an equal opportunity employer, and we value diversity and inclusion. We are a Disability Confident Scheme member. Please email our Recruitment inbox if you require assistance or adjustments when applying.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Engagement Manager
12 Month Contract
Job Ref: V485
21 hours
Salary: £25,000(FTE)
Start date: ASAP
Location: Homebased (travel within Flintshire)
Closing date: 20th December 2023
Interview date and Location: W/C 9th January 2024, Microsoft Teams

Volunteering Matters

Everyone in the UK should have the opportunity to thrive. So we bring people together to overcome some of society’s most complex issues through the power of volunteering.

We partner with communities to overcome adversity, tackling social isolation and loneliness, improving health, developing skills and opportunities and making sure young people can lead change. And because we’re a national charity, we do this at scale, sharing our expertise and building partnerships to make an even bigger impact.

We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

Holywell Befrienders

Holywell Befrienders is our new, National Lottery Community Fund project, which builds on our existing work in Flintshire. By harnessing the power of volunteers, the project will work with older people (50+) living in Holywell area who are experiencing feelings of loneliness and/or isolation, and provide companionship, confidence building and encourage involvement in their local community. The project will consist of three interlinking strands: one-to-one befriending, delivered in the person’s home or over the telephone; community buddying, providing support to attend community groups; and the establishment of volunteer-led group activities for beneficiaries to attend based on local needs and interests.

Key Duties:

1. Recruit, interview, induct, train and support volunteers.
2. Work closely with partners/referral agencies and funders to ensure a steady flow of participants into the projects.
3. Manage the matching/placement process of volunteers and participants, setting up and supporting new activities where appropriate.
4. Carry out risk assessments for volunteer activity and make regular reviews, including safeguarding arrangements.
5. Ensure monitoring evidence and impact data is collected to measure progress against agreed outcomes.
6. Provide administrative support for the project where required, processing volunteer expenses and maintaining databases.
7. Promote the project through a range of techniques, instigating interest in volunteering and encouraging engagement.
8. Maintain effective relationships with stakeholders and project partners on a day-to-day level.
9. Prepare reports to Delivery Leader, based on agreed outputs and targets.
10. Play an active role in identifying and developing new Business.
11. Contribute to joint working and teamwork across Volunteering Matters.

Experience/Skills and attributes:

1. Experience of working with older people.
2. Experience of managing and working with volunteers, and the ability to motivate and engage them.
3. Experience of working in partnership with other agencies.
4. Excellent written and verbal communication skills.
5. Excellent organisational skills with the ability to prioritise a demanding workload and work under pressure and to deadlines.
6. Ability to assess risk and carrying out risk assessments.
7. Evidence of good administrative and IT skills and the ability to maintain project monitoring, administrative and financial records.
8. Understanding of and commitment to equality, diversity, and inclusion.
9. Understanding of and commitment to Data Protection and confidentiality.

Desirables:

Ability to speak Welsh or a willingness to learn.

Qualifications:

Relevant experience and values alignment is more important for this role than specific qualifications.

Other:

Location: This role is homebased and will involve extensive travel across Flintshire. The postholders will require good internet access to enable remote working, and a suitable home office space. IT equipment and infrastructure will be supplied.

This role requires enhanced DBS clearance.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments:

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert.

To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact our HR team for more information.

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Would you like to be part of a global effort to eliminate hepatitis C? We would welcome enthusiastic applicants with a passion for delivering services to underrepresented communities to join our efforts and ensure we reach out to as many service-users as possible, enabling what can be lifesaving treatment for many.  

We are looking to expand our community team in the Merseyside and Cheshire Operational Delivery Network and are keen to hear from applicants who may have experience within substance misuse services, supporting volunteers or may have been personally affected by hepatitis C. 

We are currently looking for a skilled Peer Support Lead who has excellent communication and organisational skills. We require a good standard of education and welcome creativity.

Working under the guidance of the existing Peer Programme Manager and as a crucial team member in this area, the successful applicant will be integral to the continuation and development of the project, recruiting and coordinating peers. Working in partnership with hepatitis C clinical teams, drug and alcohol services and homeless service providers, the post will coordinate delivery of educational workshops, hepatitis C testing in community settings and ensure that service users are referred and supported through hepatitis C treatment and care. 

This post requires extensive travel across the region, and it is desirable for the post holder to hold a clean driving licence and have their own vehicle for work related travel.

If you have experience of delivering a successful peer support service or volunteer programme this is a genuinely exciting opportunity to develop a new service for an established patient support charity. Based remotely, but able to travel frequently in and around to London, we are seeking a creative, organised and committed programme manager. 

Kidney Care will be working with the London Kidney Network and peer support champions from London NHS Trusts to establish a London-wide kidney peer support service. The ambition is to develop the service to cover the UK.

This is all about connecting people who are living with kidney failure, and applications from people with personal experience of the condition as a patient or carer are encouraged.  

This is a new service for Kidney Care UK and the programme manager will be instrumental in scoping and implementing processes and procedures to deliver a compassionate, safe and valued service. The role will also ensure that all volunteers giving their time to Kidney Care UK have a fulfilling experience and will support colleagues across the organisation to confidently engage and support their own volunteers. 

Safeguarding  

Kidney Care UK is committed to safeguarding and promoting the welfare of children, young people and Adults at Risk and expect all staff and volunteers to actively support this commitment. An DBS check will be required for this role. 

About Kidney Care UK  

Around 3.5 million people in the UK live with chronic kidney disease (CKD). 68,000 are treated for end-stage kidney failure, relying on dialysis or a transplant to keep them alive. Treatments are gruelling and relentless and impact the patients’ ability to work, maintain social interaction and live the life they choose. 

For over 45 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

Promoting better outcomes for people living with kidney disease we actively seek applications from people who live with CKD or who have experience as a family member or health professional. 

About the Peer Support Service 

The Peer Support Service connects people affected by CKD with a volunteer who shares a similar lived experience.  Alongside partners in the London Kidney Network, we will recruit, train and support volunteers to provide a friendly listening ear and share practical information to build confidence in decision making, explore options and make informed choices about a range of issues from treatment to travel. Patients, their families and caregivers will access the service to request a conversation with someone matched on a range of factors which could include treatment modality, location, age and life experience. 

This is a new service that the Peer Support manager will establish and shape, working effectively with stakeholders to build a trusted service that patients and healthcare professionals want to engage with. This is very much a hands-on role covering all aspects of delivering the service; creating resources and processes; recruiting, training and stewarding volunteers; promotion, and building relationships with NHS renal units to attract service users; and of course, matching individuals to encourage patients to feel empowered to make choices and manage their condition with confidence. 

Applications 

Please send your CV and a covering letter demonstrating how you would be perfect for this role.

Applications invited from Monday 27 November to Monday 18 December by 10am. 

First interviews by Teams, Thursday 21 and Friday 22 December. A second interview will be held in person at our offices in Alton, Hampshire w/c 11 January 2024. 

Overview

If you have experience of Business Development within a charity or people-facing role, this is a brilliant opportunity to develop your career with a fresh-thinking organisation. Royal Voluntary Service is an innovative charity who mobilise volunteers in every corner of Britain to support people in need, the NHS and Social Care systems. We inspire and enable people to give the gift of voluntary service to meet the needs of the day. Through the power of volunteering, we provide one-to-one, group and online services that improve health and wellbeing, resilience, confidence and connections.

We are now looking for a Business Development Lead to join the Business Development team on a full-time, permanent basis.

The Role

As a Business Development Lead, you will work under the direction of the Head of Business Development to:

- Increase the number, range and value of contracts and services secured, in line with our strategic objectives
- Build and maintain a range of relevant partnerships to support the winning of new business
- Maintain up-to-date market and academic research available to the team on the CRM or other systems
- Develop and conduct effective business pitches to key decision makers and ensure that they are kept relevant by regular reviews and updates
- Lead on the preparation and writing of tender responses

Working Hours

This is a full-time, permanent role, working 35 hours per week.

What you’ll need

To be considered as a Business Development Lead, you will need:

- Demonstratable relationship and/or stakeholder management experience
- Sales conversations and sales conversion experience
- Financial modelling experience
- Experience of leading on business development opportunities across a charity
- A strong understanding of the Health & Social Care sector with the ability to identify business opportunities
- The ability to conduct PESTLE Analysis, research, and identification of opportunities for development
- Proven experience in preparing and writing successful tender responses
- To be educated to degree level or have experience gained within the voluntary sector or similar industry

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £41,970 per annum, plus car allowance
- 26 days’ holiday plus paid statutory Bank Holidays
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this role is 21st December 2023. However, we reserve the right to close this vacancy early should sufficient applications be received.

Other organisations may call this role BDM, Business Development Manager, Sustainable Solutions Sales Manager, Regional Sales Manager, Regional Client Manager, Area Sales Manager, Territory Sales Manager, Regional Business Manager, or Development Manager.

About Urban Saints

Around 96% of young people today do not actively engage with church. The mission of Urban Saints is to make young disciples for Jesus, meeting young people wherever they are and introducing them to Jesus. With more young people engaged with technology than ever in history, the need for digital mission has never been greater. 

Overall Purpose of the Role

We are looking for a Digital Transformation Lead to join the team, who will pioneer and develop the digital capability of Urban Saints to be more effective at reaching young people digitally, as well as laying the groundwork to ensure that Urban Saints can engage more meaningfully in its existing ministry areas through digital solutions. The role will involve bridging the gap between Urban Saints' digital strategy and digital reality, by transforming mission ideas into real-life workable solutions. The role will also work alongside and train those who will be creating digital content and engaging young people online.

Key Responsibilities

• To be a digital pioneer, leading Urban Saints as we develop and deliver our new digital strategy.
• To develop Urban Saints’ use of various platforms to implement key digital initiatives from the Urban Saints digital strategy. The digital strategy focuses on four areas:
  • Digital Resources (including our website and Energize product)
  • Digital Marketing and Comms (across social media channels)
  • Digital Communities
  • Innovative Digital Engagement
• To build, and then lead, and coach team members in the use of digital solutions within ministry.
• As part of the delivery of the Digital Strategy, to research, scope, and implement new digital capabilities, including digital youth groups, gaming, online evangelism, virtual reality etc., in partnership with other like-minded organisations. 
• Reporting directly to the CEO, to lead on the digital capability, contributing to the development and achievement of the Urban Saints' vision, mission, and strategic plan.
• To be an advocate for all Urban Saints’ ministries, including Energize, Additional Needs, and Westbrook, ensuring our digital strategy both promotes and integrates with the wider organisation.
• Research, measure, and evidence the impact of the digital strategy against the strategic Key Performance Indicators for Urban Saints.
• To deliver regular reports on progress of the digital strategy including development and delivery of digital assets and impact across the Urban Saints movement.

(The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and level of the post.)

Please download the information pack below for a full job description and person specification.

*This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010. All applicants must be committed to the aims, ethos and values of Urban Saints.

Regional Relationship Manager
Home-based with occasional travel in the South East regions

Overview

The NHS and Care Volunteer Responders (VR) programme was set up by NHS England, Royal Voluntary Service and GoodSAM in 2020 to support people vulnerable to COVID-19, those shielding or isolating, and the NHS in England.

The programme continues to evolve as the needs of people, the NHS and care change. Therefore, understanding the impact of this programme, changing needs, and any service improvements quickly are critically important.

We are now looking for a Regional Relationship Manager to join us on a permanent, full-time basis. This is a home-based position, with occasional travel within the South East regions required.

The Role

As a Regional Relationship Manager, you will deliver the VR programme across the South East of England.

Working across multiple Integrated Care Systems (ICSs), you will provide strategic oversight of the programme, identifying local needs and using your relationship-building skills and thorough knowledge of the health and care system.

You’ll act as the key point of contact for providers and referees, delivering training sessions and one to one support to help our partners to understand how our volunteer management system can support their needs. You will also provide support over the lifecycle of our volunteer programme, responding to enquiries and circulating best practices.

Working Hours

This is a permanent, full-time role, working 35 hours per week from Monday to Friday.

What You’ll Need

- Experience of managing a similar service type
- Experience of working in partnership with other local and statutory organisations
- Experience at management level
- Experience of managing projects and working to motivate people to achieve positive outcomes
- Experience of running engagement activities with internal and external stakeholders
- Knowledge of the Health & Care systems, NHS Trusts and Clinical Commissioning Groups
- A full, valid driving licence with access to a vehicle or easily readily available public transport links

What You Get in Return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £33,569 per annum
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this role is the 29th December 2023. However, we reserve the right to close this vacancy early should sufficient applications be received.

Other organisations may call this role Charity Programme Manager, Volunteering Programme Manager, Volunteer Manager, Volunteering Programme Lead, or Volunteer Experience Manager.
 

We are looking for a strategic team leader with energy and experience of leading through change – someone who has a passion to achieve Home for Good’s mission to find a home for every child that needs one. You will need to be able to lead a team of staff and volunteers to better evidence impact and learning from our core business activity and ensure we’re on track to achieve our desired impact for children. You will be joining Home for Good at an exciting time as we celebrate our 10-year anniversary, launch an 18-month integrated campaign and embed a new digital strategy to improve our reach and impact to better tackle the scale of the problem we seek to address.

Job Title: National Perinatal Peer Support Manager

Salary: £33,000 - £35,000 FTE (depending on experience)

Hours per week: 35

Location: Home Based, need to travel occasionally to the various sites in NW, Midlands, SE and London

Benefits: NCT Membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holidays

About us at NCT

Our vision is that everyone who becomes a parent feels confident, connected, and safe because we believe parents help build the foundations of the future. That's why NCT is the charity with a clear and singular mission – we support people as they become parents. Every year we support over 250,000 parents across the UK and Channel Islands on their unique journeys through pregnancy, birth, infant feeding, and early parenthood. ‘For Every Parent’ is our new five-year strategy that sets a clear direction for our charity to reach more people, do more to support new and expectant parents, and campaign with impact.

About the role

The National Perinatal Peer Support Manager role is a critical post in our ‘For Every Parent’ strategy with alignment to our ‘More parents, more impact’ and ‘Real lives, real change’ pillars. You will champion and expand our nationally recognised ‘Parents in Mind’ programme - our free at point of access perinatal mental health peer support programme, for parents experiencing mild-moderate mental health difficulties. With a track record in managing and coaching teams across multiple locations, you will lead our regional teams who operate at the frontline of ‘Parents in Mind’ to deliver impactful volunteer-led community services. You will seek opportunities to share best practice and national collaboration amongst the sites helping to ensure that NCT is offering inclusive and accessible best practice. Most importantly, you will be working to continuously make a difference for the many families across the UK who struggle with emotional well-being, anxiety or social isolation in pregnancy or the first two-years after childbirth.

We are recruiting for a ………

• A progressive leader with experience of managing and developing motivated, engaged and resilient teams working across a dispersed a geographically location.
• Experience of managing the design and delivery of new services including assessment of impact and managing budgets.
• Experience of public sector commissioning. 
• An excellent communicator with the ability to inspire, influence, motivate and engage others through collaborative communication.
• A passion for NCT's mission and supporting parents experiencing perinatal mental health challenges.

Please visit our NCT website for further details on the job description.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.  More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date for applications: 04/01/2024 

Remote working with regular travel to the West Midlands and London as required

Fixed Term contract for a period of 12 months, to start early in 2024.

Salary: £29,000 - £32,000pa for 37.5hours per week with 23-days holiday plus bank holiday

Why join the UK Sepsis Trust (UKST)? Because there’s an exciting opportunity to work on a fixed term contract for a significant cause and help build its sustainable future.

Sepsis is the immune system’s overreaction to an infection or injury. There are over 245,000 cases each year in the UK with approximately 48,000 deaths. UKST aims to reduce preventable deaths from this ‘killer’ condition. We achieve this by:

· Raising awareness

· Supporting those affected by sepsis

· Educating health professionals

· Lobbying political organisations for better sepsis and severe infection care

Key Responsibilities

• Organise and initiate a range of fundraising events facilitated by or supported by the charity and its affiliates.
• Provide and ensure a high-level service throughout the planning, execution, and evaluation of the charity’s involvement.
• Recognise opportunities to maximise revenue and presence.
• Act as first point of contact to stakeholders linked to events you oversee.

Main duties and responsibilities:

Events

• Establish purchase agreements with 3rd party suppliers, liaising with finance and governance teams where appropriate for requisite approvals.
  • Purchase event places according to agreed FR Strategic Plan.
  • Agree merchandise requirements - Work with the merchandise and shop distribution team to ensure a smooth process for all event requirements for merchandise and literature.
• Ensure all paperwork is prepared in a timely manner including PID’s and procurement requests for events/merchandise.
• Manage, plan and oversee all 3rd Party & UKST created fundraising events and be main point of contact with suppliers, donors and sponsors. (Delegate to others in team to coordinate and support where required).
  • Manage Portal data for each supplier ie Great Run/Run4Charity.
  • Utilise Portals/CRM to communicate with participants ie Enthuse comms journey and Workflow in Raisers Edge.
• Represent the Charity and present where required at events.
• Collaborate with the Marketing & Communications to ensure social media and website requirement are fulfilled:
  • advertise & promote events – draft Social Media posts to fill Events to capacity.
  • Provide Supporter stories as emotive content for marketing to utilise.
• Work with the volunteering team to ensure appropriate volunteers are available for specific events, ensuring any specific skills necessary are flagged in advance to allow for any specific roles to be advertised appropriately.

Fundraising

• Manage UKST-led community fundraising events (National Walk & Facebook Virtual Events) working with other team members to ensure effective execution and maximisation of fundraising.
• Maximise participant sign ups to all 3rd Party & UKST led events.
• Work with the Corporate Fundraising team to increase the number and range of fundraising events to be offered and delivered to our corporate supporters – either through events already purchased or assisting with bespoke events.
• Assess where external support is required to help the execution of these events and manage any freelance support that is required.
• Liaise effectively with members of staff from other teams to support fundraising events where required.
• Seek to maximise opportunities for fundraising across all UKST events where possible.

Communications

• Work closely with the communications & marketing team to ensure all events are promoted efficiently to the target audience; includes website updates along with researching and sourcing appropriate promotional resources.
• Maintain good working interdepartmental relationships; includes sharing information and providing support.

Planning and Evaluation

• Use agreed tools and metrics to review and evaluate events – Data analysis from; Givepanel/Just Giving/Enthuse/CRM Data.
• Ensure project process is always adhered to.
• Manage the events register ensuring all events information is captured for future impact reporting.
• Ensure full and timely evaluation is shared with Management and referred to for planning future events.
• Work with Head of Finance who produces the cost reports to ensure a full understanding of costs captured.

Other

• Support charity initiatives, projects, campaigns, and events when required.
• Seek to raise the profile and increase awareness of the charity at all opportunities.
• Look for and consider every opportunity to increase supporters.

The deadline for applications is 5pm, Monday 11th December. All applicants need to submit a CV and covering letter on why you would like to be considered for this role. Applications will not be accepted if no covering letter is included.

Problem Solving Team Manager
UK (home-based)

Overview

The NHS and Care Volunteer Responders (NHSVR) programme was set up by NHS England, Royal Voluntary Service and GoodSAM in 2020 to support people vulnerable to COVID-19, those shielding or isolating, and the NHS in England and has since expanded into the care sector in June 2023.

The programme continues to evolve as the needs of patients and the NHS change. Therefore, understanding the impact of this programme, changing needs, and any service improvements quickly are critically important.

We’re currently looking for a Problem Solving Team Manager to join us in a home based capacity on a permanent, full time basis.

The Role

As a Problem Solving Team Manager, you will oversee the work of the Problem Solving Team as they deliver parts of the NHSVR programme.

Specifically, the team act as the first point of contact for health professionals, volunteers, clients and the wider sector and you will manage and support them in their day-to-day activities.

The Problem Solving Team is split into three functions: Voice, Problem Solving and Safeguarding, each with different areas of responsibility. The team also engages with stakeholders via updates, communications and digital and remote tools and platforms.

Your role will involve:

- Line managing nine individuals
- Ensuring KPIs, deliverables and contractual targets are achieved
- Identifying and escalating emerging themes that require support and developments within the Programme
- Producing reports and updates on Problem Solving Team performance, key trends and issues
- Ensuring new developments and processes are implemented and monitored
- Ensuring team members are adequately and suitably trained
- Managing multiple key themes and emerging areas of work
- Setting objectives and KPIs to ensure all targets are met
- Managing and chairing individual and collective team meetings

Working Hours

This is a full time role, working 35 hours per week on a permanent basis.

This role will also require weekend and bank holiday availability as it will form part of the normal working pattern.

What you’ll need

- Volunteering and/or charity sector experience
- Experience of managing customer service functions, in particular as part of service delivery in a community and/or health care setting
- Experience of managing volunteer recruitment and deployment
- Extensive experience in large online home-based team management, as well as strategic collaboration, within service delivery and development
- Strong background in the management of frontline service delivery and customer service, with a particular emphasis on issue resolution and support
- A strong understanding of the role the volunteer sector plays within community and/or health and social care setting
- A volunteer management qualification (or relevant experience)
- A project management qualification (or relevant experience)

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £28,501 per annum
- 26 days’ holiday plus paid statutory Bank Holidays (pro rata)
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this vacancy is 17th December 2023.

Other organisations might call this role Customer Service Manager, Volunteer Manager, Volunteer Services Manager, Volunteer Project Manager, Customer Support Manager, or Contact Centre Manager.

Maternity Cover position from January to October 2024

Full-time

Homebased working in the UK

The Director of Development and Engagement is a member of the Senior Leadership Team and works in partnership with the CEO to lead the development, delivery and co-ordination of the organisation’s strategy.

In this role, you will have oversight across several areas including fundraising, membership engagement, finance and governance and will take the lead in generating income and ensuring the sustainability of the organisation.

The post also holds line management responsibility for three members of staff delivering across multiple areas of work including fundraising, finance, and communications. 

For more information, please download the job description below or visit our website via the ‘Apply’ button.

To apply, please download and complete our application form below. CVs will not be accepted.

This is an ongoing recruitment and interviews will be held as applications are received. We reserve the right to close this advert at any time.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age. We are open to considering applications for a part-time role that would require a job share.

You will be responsible for overseeing the efficient and effective running of our three respite homes providing our wrap-round services:

• Stress busting Residential Respite Breaks, giving young carers the opportunity to make happy memories.
• Three- week SEAL education booster program including a four-day residential stay at Honeypot, to help young carers who struggle to progress in school due to poor confidence and self- belief that they can learn, to find the confidence that they can succeed in education.
• Wellbeing grants, for essential items no child should lack, such as a clean bed, or new school clothes.
• Face to face outreach including memory making days out at the beach, countryside, or fun park for young carers who never get this experience.
• Pastoral Care promoting the welfare of children and ensuring their needs are being met.
• Healthy Eating and Nutrition, for children who receive free school meals during term time but resort to sugary drinks and snacks during school holidays. Honeypot helps children to perfect a healthy signature dish and provides funds for the ingredients.
• Urgent Pastoral Care, for young carers and their families, who are struggling to cope.

As Operations Director you will be an integral part of the Senior Leadership Team with the responsibility of developing and embedding the new 3-year plan and the Charity’s values, ensuring service delivery supports the overall business strategy and plans of Honeypot, whilst meeting budget guidelines.

Please see the JD for full details.

We believe survivors of slavery deserve a safe home.

Our small, supportive team work hard to make this a reality.

We are looking for a highly organised, self-motivated person with experience of successful volunteer recruitment to recruit and support hosts in the South of England, facilitate placements, and continue to develop relationships with local referral agencies. 

In return, we offer monthly external supervisions, flexible working arrangements, generous holiday allowance, employee pension scheme, travel costs (including mileage) covered by Hope at Home, a supportive team and plenty of cake.

KEY RESPONSIBILITIES

Recruiting Hosts

• Organising and overseeing in person and online host recruitment events and activities
• Networking and marketing (cold calling, following up warm leads, contacting and meeting with local organisations and faith groups) to meet targets for host recruitment
• Maintaining records, compliant with GDPR
• Following up expressions of interest
• Carrying out Home Visits for hosts
• Training new hosts
• Along with other staff, ensuring safeguarding policies are upheld across the organisation.

Supporting Hosts

• Communicating with active hosts weekly
• Facilitating online host support groups
• Carrying out monitoring and evaluation of hosting process.

Facilitating Placements

• Following Hope at Home’s placement processes including completing risk assessments, communicating with available hosts, potential guests and referrer.
• Ensuring all information is up to date on Inform database.
• Continuing to liaise with guest’s support worker throughout placement.

Other

• Maintaining relationships with partner agencies, funders, hosts and other external organisations.
• Remote covering for other team members in different areas of the UK in the event of staff absence.
• Promotion of Hope at Home via presentations, events, networking, use of social media and other forms of communication and promotion.
• Participating in local and national planning and strategy groups with statutory and voluntary agencies to represent the needs of survivors and Hope at Home.
• Ensuring the mission, values and ethos of Hope at Home are upheld across the organisation and externally.
• Carrying out duties in accordance with Hope at Home values, policies and procedures.
• Attending meetings and training courses as required, including regular supervision meetings, ad hoc attendance at Board meetings, and annual appraisal with the Hosting Manager.
• Travel across UK for meetings, home visits with potential hosts, events and training.
• Undertake from time to time such other tasks as may be required including administrative duties in connection with the post.

MINIMUM EXPERIENCE

• Experience of successful volunteer recruitment, marketing and / or cold calling.
• Experience of delivering training and presentations.
• Experience of successful collaborative working with external agencies such as:  trusts, faith / community groups and volunteers.
• Experience of handling large quantities of data.
• Experience of working with a wide range of people from all backgrounds, including vulnerable people. 
• High levels of cultural awareness.
• Experiencing of recruiting, coordinating, and supporting volunteers.
• Strong MS Office skills Microsoft Word, Power Point and Excel to manage data.

SKILLS & ATTRIBUTES

• Excellent inter-personal skills and ability to play a positive role in a team.
• Fluent in written and spoken English.
• Self-starter and highly motivated.
• Excellent communication skills.
• Able to prioritise both time and tasks and capable of meeting deadlines.
• High level of accuracy and attention to detail.
• Knowledge of modern slavery & human trafficking and current issues facing survivors within the UK.
• Sympathetic to the vision, values, and ethos of Hope at Home.

• Emotionally resilient to cope with stressful situations.
• Flexibility to work evenings and occasional weekends.

Hope at Home is committed to inclusive employment practices, and we encourage applications from people who have lived experience of the issues our organisation addresses as well as applicants from diverse backgrounds and ethnicities.  There is no requirement to disclose lived experience.  We encourage applicants to think creatively about how to demonstrate you meet the requirements of the person specification.  We are looking for talented people who align with our values and support our mission – there are no barriers to how you demonstrate this. If invited to interview, all questions will be sent in advance and the interview will be a panel of two.

We are proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use their information and resources at which may help in preparing your job application.

Note: This position requires you to undergo a DBS check. As an organisation using the DBS to assess applicants’ suitability for positions of trust, the organisation undertakes to comply fully with the DBS Code of Practice and to treat all applicants for positions fairly. It undertakes not to discriminate unfairly against any person on the basis of a conviction or other information revealed.