Volunteer manager jobs in Birmingham, west midlands
We are recruiting a Challenge Events Fundraiser to grow PAPYRUS’ challenge event income by leading on allocated PAPYRUS own events, projects and campaigns and managing all third-party challenge events.
What you will do:
- Develop an events plan that will grow income using data from previous years to understand our supporters and build a creative and sustainable income plan for long term growth.
- Build and manage relationships with supporters across all communication channels and provide professional, relevant, timely and empathetic stewardship at all times.
- Raise awareness of PAPYRUS and its work by developing and delivering presentations and talks both online and face to face to supporters and facilitating necessary photo opportunities in line with GDPR for use if future promotional activity
- Manage costs and budgets for events, including forecasting, estimates and future year planning.
- Be proactive seeking out new initiatives and market trends in fundraising across the UK charitable sector.
- Participate in the development, implementation, and maintenance of PAPYRUS challenge event fundraising assets, collateral, materials, and policies and procedures ensuring all content is on brand and to a high standard.
- Working with colleagues in Business Support Services to use the data collected across all donation platforms to analyse and inform required reports and update existing reporting mechanisms.
To be successful in this role you will have:
- Previous experience of working in a fundraising role for a UK registered charity
- Experience of successfully managing a portfolio of third-party events
- Proven track record of successful relationship management with donors/ fundraisers
- Proven track record of working effectively in a team
- Experience in creating and monitoring budgets
- Experience using Raiser’s edge or a similar CRM database.
- Knowledge of regulatory environment for fundraising from events fundraising including sponsorship, data protection, Gift Aid (incl GASDS) and Fundraising Codes of Practice and regulation
- Good knowledge of data selection, data analysis, insight and application of datasets for maximum success
- Understanding of events fundraising
- Competence in the use of IT tools including Word, Excel and PowerPoint
- Ability to work some unsocial hours and travel to meetings / events as required across the UK
Please visit the careers site for the full job description and person specification for the role.
Salary: £31,537 per annum (SCP 18) progressing by increments to £34,434 per annum (SCP 23)
Hours: 36 hours per week
Location: Warrington; but will accept applications from across the UK to work remotely and travel to Warrington as and when required. Occasional travel across the UK will also be required for this role.
Contract: Permanent
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Closing date: 8th February 2026
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
The time commitment will be approximately 20 panel sessions per year, with a payment rate of £500 per panel, plus reasonable expenses incurred. Attendance at 2 training sessions per year is required and travel expenses will be covered. Panel sessions are held online.
PACT is one of the UK’s leading independent adoption charities, placing children with secure and loving families and supporting them with specialist therapeutic support.
Our external Adoption Panel Members play a vital role at PACT by carefully considering applications from those wishing to become adoptive parents. We are currently seeking an independent Adoption Panel Chair, to lead our online panel in making fair, informed recommendation outcomes to a high quality standard.
You will bring an understanding of the adoption process, gained from professional or personal experience, and will be competently skilled in chairing complex meetings. You’ll be capable of facilitating active participation and ensure the panel operates within a clear regulatory and policy framework.
With an awareness of the richness of different kinds of families and their potential for meeting children/s needs, we would love to hear from you if you can bring different experiences, knowledge and perspectives to our panel member group.
We are actively working to ensure that equality and inclusion is embedded in everything that we do. It is central to our work with vulnerable children and families, and championed by our community. However, we know there is more we can do. We want to do all we can for our service users, and we want everyone at PACT to feel a sense of belonging. To support this aim, we are working proactively to develop a panel member group that it is representative of our diverse service users (both current and prospective), volunteer community and our wider eco-system. We also know the value of having panel members who champion inclusive values and bring a wide variety of perspectives to our organisation. We welcome people of all ages, backgrounds, cultures and experience to apply for this role.
If you would like to arrange an informal discussion about the role, please visit our website to find contact details for our Panel Advisor.
If you believe you can contribute to the skills and diversity of our panel as Independent Adoption Panel Chair, then visit our website to apply today to join a dedicated team who are part of something truly meaningful. We look forward to hearing from you!
Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.
Closing date for applications: 9am, Fri 30 January 2026
Interviews will be held on: Wednesday 18 February 2026
Other roles you may have experience of could include: Independent Adoption Panel, Adoption Panel Member, Adoption Panel Representative, Adoption Panel Chair, Adoption Panel Vice Chair, etc.
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services

The client requests no contact from agencies or media sales.
Research and Impact Manager
Location: Remote with flexible working arrangements. You will be expected to attend monthly team meetings in Bristol (with paid travel and subsistence).
Salary: £38,584 - £40,000 per year FTE, dependent on experience
Contract: We are open to this role being part time (0.6 FTE or 0.8FTE) or full time. We offer fully flexible working.
Closing date for applications: Sunday 11th January 2026, 11:59pm.
*Please note, both a CV and a cover letter must be submitted for applications to be considered.
Screening calls/Interviews: Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align with the role.
Screening calls: w/c 26th Jan
Interviews: w/c 2nd Feb
Start Date: ASAP
About: The Warm Welcome Campaign
Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces.
We resource, connect and champion a network of almost 6,000 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth.
We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.
Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.
We value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.
It’s an important moment for us – in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our 100% Pledge Campaign. and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners.
The Opportunity
This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role.
We are expanding our team and so we are looking for a Research and Impact Manager. This hands-on role would suit an insightful, evidence driven researcher and monitoring and evaluation specialist and who is a strong partnership worker. We are looking for someone who is willing to step up when something is needed and determined to see things through.
You will need to enjoy working proactively and flexibly in a fast-paced environment, and have a logical, systematic approach, as well as excellent communication and IT skills. Our team works remotely, but there are also opportunities to co-work (depending on location). You’ll be encouraged and supported to grow and develop your research and impact evaluation skills and expertise within this role.
Responsibilities
Working closely with the Warm Welcome Operations Director and wider team your primary responsibility will be to lead on research and impact evaluation to ensure that our strategic approach is driven by evidence. You would take ownership of specific tasks as required, including;
Research:
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Developing a research strategy for the Warm Welcome campaign to help to ensure we can meet our overall campaign strategy.
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Leading on the co-design of research projects to meet the needs of the Warm Welcome campaign and our partners.
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Developing a research and insights hub for the Warm Welcome team where they can easily access the latest statistics on relevant topics such as poverty and loneliness.
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Supporting any individuals or organisations undertaking research on behalf of the Warm Welcome campaign to ensure it is of a high quality and rigorous standard.
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Ensuring high ethical standards and safeguarding are maintained in any research project related to the Warm Welcome campaign.
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Sharing the results of this research in reports and presentations where key evidence and learning is easy for others to understand
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Offering training and support to the Warm Welcome team related to research.
Impact Assessment:
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Supporting the continuous development of our Impact framework.
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Leading the collection of high-quality data, via methods such as survey design, polling and qualitative interviews, with the wider Warm Welcome team and Spaces network to help us to monitor, evaluate, learn and develop our collective impact.
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Ensuring we collect data with Warm Welcome spaces at every stage of their journey in joining the network, i.e. when they register to join and at regular intervals once registered to ensure we understand their impact and their support needs.
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Developing evaluation tools and systems to ensure the Warm Welcome team are easily able to capture evidence related to our impact framework.
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Offering training and support to the Warm Welcome team related to monitoring, evaluation, learning, development and impact assessment
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Leading on partnership work related to monitoring, evaluation, learning, development and impact assessment for the Warm Welcome team
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Being the go to person for key statistics and impact data within the Warm Welcome team to be used in our communications and reporting
Teamworking:
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Supporting the work of the wider Warm Welcome/Good Faith Partnership Team as capacity and need allows
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Other responsibilities commensurate with the post.
Person specification
We are looking for candidates with the following skills and experience:
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Strong track record of carrying out a range of relevant research projects, especially those involving community groups
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Experience of collaborating with others on research and evaluation projects
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Experience of developing and continuously improving tools and data for monitoring, evaluation, learning, development and impact assessment
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Strong analytical skills with a proven track record in qualitative and quantitative
methods
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Clear communication skills and experience of sharing research and impact assessment data in clear, concise and easy-to-understand formats for presentations and reports
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Experience in training and developing people’s skills in research and impact assessment
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Experience of contributing to and developing an impact framework
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Accurate and evidence-driven with a passion for ensuring research and impact assessments are completed to a high quality
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Knowledge of ethical research practices, safeguarding and power dynamics in the research process
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Experience in using a CRM system
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Tenacious with a natural drive to push tasks through to completion and to the required standards of excellence
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Highly computer literate: proficient users of Word, Excel, PowerPoint and Google Workspace, as well as being comfortable and keen to learn new technologies and use new tools
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Able to relate well to a range of stakeholders from a variety of backgrounds
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Highly organised and details-focussed
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Confident to take the initiative and solve problems pro-actively
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Self-starter, able to manage themselves and their time, juggling a variety of tasks and priorities
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Willing to work flexibly, which may occasionally require working out of normal working hours
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Willing and able to work remotely, predominantly from home, but with the possibility to co-work with other members of the team (depending on location)
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Have the right to work in the UK
Competencies and behaviours in our team
The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:
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Committed to the power of relationships to facilitate social change
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Collaborative, inclusive, ambitious, aligning with our core values
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Self-starters with high levels of commitment, energy and motivation
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Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context
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Calm under pressure, and can adapt quickly in a fast-paced environment
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Willing to pitch in to help other team members if needed
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Organised with effective time management skills.
Working arrangements
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Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol, Reading or London once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK.
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This role is remote, full-time, with flexible working arrangements
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All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.
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You will need to have the right to work in the UK.
Supporting your application
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If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please us
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We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Research and Impact Manager’ in the email subject line and we’ll get back to you as soon as we can.
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Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications.
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For more information, visit our website or find us on X at @goodfaith
To apply, please send a cover letter (max 1 side of A4) which sets out why you believe you are a good fit for the role, along with a CV by Sunday 11th January 2026. Please use ‘Application for Research and Impact Manager role’ in the email subject line.
The client requests no contact from agencies or media sales.
Location: Home Based with travel as per role requirements
Contract Type: Permanent
Hours: 37.5 Location
Salary: £29,745.85 £320 monthly car allowance
Job Purpose
To deliver community and university fundraising activity, achieving ambitious income targets through high-quality relationship management, excellent supporter and volunteer experiences and effective delivery of fundraising initiatives.
The role will focus university fundraising and wider community fundraising, working within strategic direction set by the Community Fundraising Manager. The post-holder will be responsible for day-to-day delivery, supporter stewardship and event activity, contributing insight and learning to improve future fundraising approaches.
Responsible For
• Delivering day-to-day fundraising activity across university and community fundraising portfolios, in line with agreed plans, targets and priorities.
• Building and managing positive relationships with supporters, students, volunteers, university staff, community groups and service contacts.
• Supporting the delivery of community fundraising events and university-based fundraising activity, ensuring a positive supporter and volunteer experience.
• Working directly with Hft services to support and enable service-related fundraising activity, following agreed guidance and processes.
• Recruiting, motivating and supporting volunteers involved in community and university fundraising activity.
• Contributing ideas, insight and feedback to support the innovation and continuous improvement of fundraising products and initiatives.
• Ensuring supporter, volunteer and activity data is accurately recorded on the CRM.
Key Accountabilities
• Fundraising Delivery
• Supporter, Volunteer and Student Experience
• Quality, Compliance and Data
• Protect and promote Hft’s brand and values at all times.
• Collaboration and Internal Working
• Financial Sustainability and Administration
Person specification
Essential
• Experience of working in a fundraising, charity, community engagement, sales or customer-focused role.
• Experience of delivering income targets or other performance-related objectives.
• Experience of building and maintaining positive relationships with a wide range of stakeholders.
• Strong interpersonal and communication skills, with confidence engaging supporters, students and volunteers.
• Ability to work independently while contributing effectively as part of a team.
• Good IT skills, including CRM systems, Microsoft Office and digital communication tools.
• Highly organised, with strong attention to detail and accurate record keeping.
• Willingness and ability to travel, including evenings and weekends as required.
Desirable
• Experience of working with universities, students or education settings.
• Experience of supporting or delivering fundraising events.
• Experience of recruiting or supporting volunteers.
• Knowledge of digital fundraising.
Our Values and Behaviours
Diverse
We appreciate that everyone is unique, so we champion equity, diversity and inclusion.
Kind
Our compassion shines through everything we do.
Positive
We focus on finding solutions, partnering up for progress and getting others involved.
Visionary
We are proud to paint a picture of what the best life possible could look like
You may also have experience in the following: Community & Events Fundraiser, Fundraising Officer, Fundraising and Events Coordinator, Event Fundraiser, Marketing Assistant, Community Fundraiser, Direct Marketing, Events Coordinator, Community Fundraising, Events Assistant, Third Sector, Charity, Not for Profit, Fundraiser, Fundraising Assistant, Marketing Executive, Marketing Officer, Sales Executive, Sales Assistant, etc.
REF-225 930
The Ripple Pond supports adult family members of physically and/or psychologically injured British Armed Forces personnel and veterans.
We value your individuality, skills, professionalism, and passion for making a difference in this role.
We don’t measure candidates by age, gender, background, accent, community, sexual orientation, or heritage.
We understand that few people will arrive fully equipped to meet every requirement of this role on day one.
What matters is that you are an excellent communicator- someone who listens well, manages time effectively, and demonstrates resilience.
You must be comfortable discussing challenging topics, this includes facilitating conversations around issues like addiction, mental health, suicide, menopause, domestic abuse and the complexities of family life.
Please note: The Ripple Pond is more than a charity - it’s a dynamic, supportive community that transforms lives. We thrive on care and exceptional communication, and we need someone who shares these values.
Key Responsibilities:
- Onboarding new Members (service users), understanding their needs, and providing tailored support.
- Delivering services primarily online/remotely, with occasional travel for networking, building partnerships, and attending events or meetings.
What We Offer:
As an organisation committed to accessibility, inclusion, and social mobility, we’ll support your well-being and professional development throughout your employment.
You will have access to our Employee Assistance Programme throughout your employment.
Encouragement to Apply:
We view applicants as well-rounded individuals. If this role resonates with you but you’re concerned about gaps in your CV, qualifications, or experience, we encourage you to apply. We care about your potential as much as your background.
NOTE: Please ensure your covering letter explains how you meet the roles requirements as outlined in the Job Description and Person Specification Document (Attached)
• Applications close: Thursday 15th January 2026
• Short-Listing: Friday 16th January
• Online Interviews (via MS Teams): Week commencing 19th & 26th January
Supporting adult family members of physically or psychologically injured British Armed Forces personnel and veterans


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Fundraising Manager – Trust and Philanthropy
Salary- £40,940 per annum
Location- Remote working in the UK, with regular travel to London and other parts of the UK.
Reporting to- Director of Fundraising
Contract- Full-time, permanent
Closing Date- 11th January 2026 at Midnight
Who we are?
Futures For All is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.
We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.
By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever.
Role Summary:
Whilst Futures For All has been fundraising for all of our 15 year history, we are now at a point in which increasing voluntary income and diversifying our charitable income streams is vital to the charity’s long-term success. The new role of Director of Fundraising took up management of the team in 2024, and is now in the process of building a bigger and brighter team to support increasing income over the next few years.
The Senior Fundraising Manager – Trust and Philanthropy will play a pivotal role in raising funds from grantmaking trusts and HNWIs (philanthropists) towards the work of Futures For All. They will go beyond simply writing applications and reports, to build relationships with prospects and donors, ensuring that each are guided through the solicitation cycle towards maximising their grant to the charity. They will work closely with colleagues, volunteers and leadership to ensure each prospect/donor is engaged appropriately and accurate information is provided in a timely manner. They will also support the overall function of the Fundraising team, supporting other forms of fundraising. They will build relationships with prospects and donors, ensuring that each are guided through the solicitation cycle towards making major donations.
Futures for All (formerly Speakers for Schools) seeks an individual with experience working with high-value supporters and strong relationship-building skills to become our new Senior Fundraising Manager – Trust and Philanthropy. With an exceptional network of senior stakeholders and volunteers, the potential for growth in fundraising is great.
As the UK’s leading social mobility charity, we’re on a mission to help state-educated students nationwide to reach their potential by providing work experience placements and inspirational talks.
If you’re an enthusiastic, self-motivated, team-player with experience of major donor fundraising, then this is the role for you. You’d join the team at a time of progression, with a new, focussed plan for the organisation targeting growth in our work experience and inspirational school talks. For this to be successful, we need to grow and diversify our income, particularly from grants and gifts, and are growing the fundraising team from 3.5 to 5+ members to support this increase.
Your role as Senior Fundraising Manager will be to help identify, cultivate, ask and steward philanthropists and grantmaking trusts, working with the Director of Fundraising, Fundraising team, wider colleagues and volunteers to ensure they are solicited to the highest possible standards. The team will support you and there’ll be training on offer to help you succeed.
If you are an expert communicator and relationship-builder, you could join an ambitious, collaborative team, passionate about raising funds to increase the richness of state education and level the playing field for children across the UK.
Key Duties / Responsibilities
Strategic Purpose
- Fundraising from grantmaking trusts and foundations – build and maintain a pipeline of trust prospects and donors with potential to give £10k+ per annum.
- Fundraising from major donor individuals – building relationships with prospects and donors leading to gifts of £5k or more.
- Collaboration – working with colleagues, Ambassadors and Trustees to engage potential supporters, attend events and solicit donations.
- Proposals and reports – develop and deliver accurate and inspiring fundraising applications and reports meeting and surpassing donor and prospect expectations.
Engagement
- Stewardship – work closely with the Donor Relations Manager to ensure all trust donors are stewarded effectively.
- Collaborate with staff, volunteers and leadership – ensuring you have an expert knowledge of the work of Speakers for Schools and can communicate it passionately and accurately to prospects and donors.
Delivery
- Events – utilise and support fundraising events to create a culture of giving and fundraising within Futures For All. Working alongside the Events Co-ordinator to identify attendees and shape engagement events.
- Data and reporting – ensure information on donors is correctly recorded in Salesforce, and supporting KPI and other reports created by the Director of Fundraising.
- Other duties – supporting the work of the Fundraising team and wider organisation as required.
Education / Experience / Knowledge
Essential
Experience of making the direct asks for funds from prospective donors.
Strong relationship-building skills, with the ability to cultivate and steward philanthropic relationships effectively.
Experience of compelling proposal and report writing for a grantmaking and philanthropy audience.
Excellent communication skills, both written and verbal.
Enthusiastic and a self-motivated team player.
Desirable
Proven ability to raise income from grantmaking trusts, manage a portfolio of established and new trust donors, achieve targets as part of a fundraising business plan.
Experience working in a social mobility or education-focused charity.
Proven ability to engage philanthropists and senior volunteers and speakers who support these approaches.
Futures for All Values:
Passion:
We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.
Agility:
We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.
Integrity:
We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.
Collaboration:
We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.
Diversity:
We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.
Diversity at our core
Futures for All is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination.
About You:
- Have the ability to raise income from HNWIs , manage a philanthropy portfolio of established and new donors, building strong relationships and confidently making the ask.
- Experience in creating inspiring and informative bids to grantmakers, utilising your written communication skills.
- Comfort in working with, and engaging HNWIs and business leaders who will donate and help the organisation to succeed.
- Be able to develop strong relationships with the charities senior stakeholders and staff, identifying opportunities for growth and innovative engagement.
We open up prestigious networks and opportunities, ensuring every young person has equal access to work experience nationwide.



Location: Hybrid
Department: External Affairs & Communications directorate
Salary: £43,500 - £48,000
Hours: Full Time (35 hours per week)
Contract Type: Permanent
Closing Date: 19th January 2026, 10.00am
Benefits: 10% employers pension contribution (NEST) HSF Health cash Plan-covering employee partners and dependants under 18 28 days Annual Leave plus bank holidays and increases with length of service 2 hours weekly wellbeing time out Employee assistance program , offering GP advice lines, virtual doctors, prescription services, emotional wellbeing support, a legal help line and counselling. Funded eye site test (Specsavers) Pay it forward days- 2 days volunteering Mindful Employer Perkbox and Reward Gateway – discount platforms
Overall Purpose
The Engagement Manager plays a pivotal role in strengthening NHS Charities Together’s relationships with its members and NHS Trusts, helping to grow the sector’s collective impact, income and influence.
Working collaboratively across the organisation, the postholder will lead our approach to member and Trust engagement, connecting members with our strategic priorities and policy goals, supporting NHS Trusts to realise the potential of their charities, and identifying opportunities for development and collaboration.
The role combines strategic relationship management, insight gathering, and event delivery to ensure members are engaged, connected, and supported through a refreshed and impactful member offer.
Overall Objectives
• Build and strengthen relationships with members and NHS Trusts to maximise the value and visibility and impact of NHS charities.
• Engage, advocate and influence members to align with NHS Charities Together’s strategic goals and policy calls.
• Support NHS Trusts to understand and realise the potential of their own charity.
• Use insight and feedback from members to inform and evolve the member and impact strategy.
• Lead the delivery of an engaging programme of events, learning and peer support that builds capability, connection and impact.
• Take a strategic and coordinated approach to connecting members to internal expertise, partnerships and opportunities that support their growth.
• Contribute to the design and delivery of a refreshed member offer that is responsive, strategic and commercially sustainable.
Key Responsibilities
The main duties and responsibilities of the role holder are as outlined below;
Stakeholder Management and Engagement
• Build and maintain strong relationships with members, NHS Trusts and other key stakeholders, influencing at all levels within a complex political environment.
• Represent NHS Charities Together at member meetings, networks and external events, acting as an ambassador for the organisation’s strategy and values.
• Engage members around strategic priorities, policy positions, and collective campaigns, ensuring alignment and shared impact.
• Identify and nurture opportunities for partnership, collaboration and income growth across the membership.
Insight and strategy
• Gather intelligence and feedback from members to inform the member engagement and impact strateg, working with the wider team to support the creation of a Charter for the NHS charity sector.
• Spot trends, barriers and opportunities that can shape future support, policy and advocacy work.
• Apply strategic thinking to balance nuance and competing priorities, helping to design initiatives that achieve shared goals.
Events and Learning
• Lead the design and delivery of a dynamic programme of online and in-person member events and networks, ensuring they are relevant, engaging and high quality and help achieve our objectives to grow the NHS Charity sector.
• Develop a commercial and sustainable approach to member support that achieves income targets and adds value to members.
• Take a strategic and coordinated approach that connects members and their Trusts to internal expertise, partnerships and opportunities that support their growth.
Programme and Project Delivery
• Plan and manage engagement and event projects from concept through to delivery and evaluation, ensuring they are well-organised, on time, and impactful.
• Play a key role in the management of priority events, including liaising with suppliers, facilitating involvement from members and logistical support.
• Work collaboratively with colleagues across NHS Charities Together to connect members with relevant resources, campaigns and opportunities.
• Ensure that all activities are monitored, evaluated and continuously improved using member feedback and performance data.
Content and Communication
• Develop and tailor content for different member audiences, ensuring clarity, relevance and alignment with organisational priorities.
• Work with the colleagues to promote events, training and engagement opportunities through appropriate channels.
Team and organisational contribution
• Contribute to strategic planning and support cross-organisational projects that enhance the member experience.
• Support the Sector Engagement Lead and deputise when required.
• Provide support to team members as appropriate, ensuring a collaborative and high-performing culture.
Other duties
· Visibly live NHS Charities Togethers values, including our commitment to diversity and inclusion.
· Carrying out the duties of post in accordance with NHS Charities Togethers policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
· Working flexibly, prioritising workload, and working effectively as part of a team. Demonstrating an ability to work calmly and effectively when under pressure of tight deadlines, to deliver work on time and to a high standard.
· Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards.
This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.
REF-225 783
ABOUT REEF-WORLD
The Reef-World Foundation is a registered UK charity that delivers practical solutions for marine conservation globally. They are a small but highly effective team of passionate individuals dedicated to achieving lasting conservation impacts where they are most needed. Starting in Thailand in 1999, we now operate globally, supporting governments, businesses, and communities to sustainably develop their coastal resources.
Today our team is committed to our mission to inspire and empower people to act in conserving and sustainably developing coastal resources, particularly coral reefs and related ecosystems. We are driven by our vision of a future where coral reefs are healthy and thriving.
In partnership with the United Nations Environment Programme (UNEP), Reef-World works to stop the environmental impact of the global marine tourism industry through the internationally recognised Green Fins initiative. The work focuses on buying more time for coral reefs to thrive by mobilising collective and urgent action through the marine tourism industry.
Our work involves supporting, inspiring and empowering governments, businesses, communities and individuals around the world to act in conserving and sustainably developing coral reefs and other coastal resources.
Main Purpose of the Role
The Fundraising and Communications Manager will play a pivotal role in driving Reef-World’s mission to protect and sustainably manage coral reefs and coastal ecosystems worldwide. This hands-on, senior position combines leadership of the charity’s fundraising and communications function with strategic oversight, ensuring that Reef-World maximises its global reach, secures sustainable income, and delivers compelling, mission-aligned messaging across all channels. This position reports directly to the Directors.
You will lead the development and delivery of income generation strategies while overseeing multi-channel communications, digital engagement, media relations, and brand stewardship. You will manage a small, dynamic team of staff, consultants, and volunteers, coordinating resources to support programme delivery and ensuring high-quality outputs that enhance both conservation impact and fundraising success.
You will join a remote, globally distributed, and diverse team, collaborating across multiple countries and cultures to advance Reef-World’s mission. You will be given autonomy to lead the fundraising activities of the organisation and will be encouraged to try new things and take ownership of the fundraising portfolio as a whole. This is an exciting opportunity for a driven, proactive, versatile professional to shape the charity’s growth, profile, and influence in marine conservation on an international scale.
Our Fundraising Landscape
We have had steady year-on-year growth in income since we were founded, with a shortfall recorded last year. The shortfall in income for the last financial year is down to our main donor, the United Nations Environmental Programme (UNEP) not being able to provide funds due to the global economic and political climate. This grant source is naturally very unpredictable in nature, however, we had previously successfully secured a year-on-year budget from UNEP since 2009. You can see our financial history on our Charity Commission listing. Our financial year runs from June to May. For June 2024 to May 2025, our fundraising target is £425,000. We have secured £240,000 of this, and around a further £60,000 is unconfirmed but likely. However, we have previously successfully secured a year-on-year budget from UNEP since 2009.
So far in the current financial year, 65% of our income is grant income, corporate sector and commercial partnerships make up 17%, individual giving is 7%, and 11% of income comes from programme’s products and services.
This role is replacing a Development Manager who joined in March 2024 and created this as a new role. Through her leadership and guidance we have strong foundations across all fundraising streams to build on. We would like the post holder to maintain our excellent track record for grant funding while further establishing and growing new sources of income, especially unrestricted income. We’re open to exploring most kinds of income generation but are particularly interested in exploring corporate fundraising and major donor opportunities and have good foundations upon which to build here.
Our Board of Trustees have a good understanding of the current fundraising landscape and the importance of investing in fundraising.
Main Duties and Responsibilities
Strategy and Leadership
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Lead the development and delivery of Reef-World’s Fundraising and Communications Strategy.
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Provide strategic direction to a small team of staff, consultants, and volunteers.
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Set and monitor targets across fundraising, communications, and digital engagement, reporting progress to senior leadership and the Board.
Fundraising & Income Generation
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Develop and deliver a diverse income strategy with a specific focus on corporate partnerships, major donors, high-net-worth individuals (HNWI) and philanthropy.
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Support trusts and foundations fundraising in collaboration with the Directors and Programmes team.
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Oversee and maintain steady growth of the individual giving income stream.
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Ensure fundraising compliance, data protection, and effective risk management.
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Maintain accurate records in the CRM system.
Communications
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Oversee planning and production of content across websites, social media, digital channels, media, and publications.
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Act as a senior point of contact for outreach partners (press, media, and content contributors), ensuring consistent messaging and brand alignment.
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Maintain Reef-World’s brand and ensure consistent, mission-aligned messaging.
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Approve and guide design of key outputs, including annual Impact Report, newsletters, fundraising packs, and campaign assets.
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Lead high-level media relations and manage external agencies and consultants.
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Ensure digital platforms and campaigns effectively support fundraising and programme goals.
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Coordinate communications support for the Programmes team, ensuring timely delivery of materials that enhance programme impact and engagement.
People Management
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Provide supportive leadership to the Fundraising & Communications Officer and wider team.
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Manage one permanent Social Media consultant and two project based communications and design consultants.
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Contribute to recruitment, onboarding, performance management, and workforce planning.
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Foster a positive, collaborative team culture aligned with Reef-World’s Culture of Care.
General
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Promote organisational values, effective communication, and healthy working practices across the remote team.
WHAT WE’RE LOOKING FOR
We are seeking a dynamic, hands-on Fundraising and Communications Manager to join our remote, globally distributed, and diverse team. The ideal candidate will combine strategic thinking with practical expertise in fundraising and multi-channel communications, able to work relatively independently to build strong relationships, inspire colleagues, and deliver high-impact outputs. You will help Reef-World grow its reach, secure sustainable income, and amplify our mission to protect coral reefs and coastal ecosystems worldwide. You’ll be open to new experiences and adventures and be adaptable and flexible.
The following outlines the essential and desirable skills and experience for this role.
SKILLS AND EXPERIENCE
Essential
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Proven success in managing fundraising across multiple income streams to deliver income growth with specific experience developing major donor or corporate partnership programmes.
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Strong communications skills, with experience delivering multi-channel content (web, social, newsletters) and maintaining brand consistency.
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Ability to build and steward positive relationships with donors, partners, media, and stakeholders.
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Experience coordinating or line-managing staff, consultants, volunteers.
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Excellent strategic, organisational and planning skills with the ability to manage multiple priorities and track performance.
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Experience in monitoring and managing income and expenditure.
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Experience of developing and managing fundraising targets
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Strong written and verbal communication skills.
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Understanding of fundraising regulations, GDPR, and ethical best practice.
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Experience using CRM systems for donor/supporter management.
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Understanding of the needs of a small charity and willingness to carry out both more basic administrative work and more high-level strategic tasks
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Ability to work independently and collaboratively within a remote, international team.
Desirable
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Success in securing multi-year grants, multi year corporate partnerships or developing new income streams.
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Experience working with media, PR, or digital analytics.
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Familiarity with marine conservation, environmental NGOs, or responsible tourism sectors.
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Experience managing external agencies or creative freelancers.
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Knowledge of design or content tools (e.g., Canva, Adobe Suite).
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knowledge of Google Workspace tools.
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Experience of working in remote teams.
Reef-World believes that a team with diverse experiences and backgrounds generates richer discussions and more nuanced thinking that will magnify our conservation impact. We strive to be an inclusive workplace where everyone feels welcome and respected. We are an equal opportunity employer and welcome applications from anyone, from anywhere, with the required skills and experience: whatever their background or location. We actively encourage applications from those whose identities reflect the diversity of the communities and networks we serve and whose identities are traditionally underrepresented in the conservation sector.
BENEFITS
Holiday entitlement
30 days a year.
Flexible working
The Directors are based just outside Bristol, UK and we have a field office in Dauin, Negros Oriental in the Philippines. As an international team working across time zones, our working policy is flexible and hybrid.
Pension
For all employees, we pay a minimum of 3% of your qualifying earnings per month (over £6,240). For UK employees, you’ll pay a minimum of 5% of your qualifying earnings per month.
Culture of Care
As an organisation, we are invested in the personal and professional long-term success of our Reef-World team. Reef-World’s vision for a Culture of Care embodies a collection of support mechanisms aimed at enhancing the well-being of our team and enabling each of us to properly care for ourselves, our teammates and our network. These include -
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Access to a team coach
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Access to personality type tool analysis for yourself and your team
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Reflection days - dedicated time to reflect on your successes and takeaways
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Personal Development days, with a small budget to ease you in (think training, new books, new classes, experiences)
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Dedicated, and respected, focus time throughout your working week
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Exemplary and effective internal communication mechanisms
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We are a parent and family friendly organisation, our Directors work flexibly around their children.
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Reef-World is a safe space for everyone. We especially want to make sure we are a safe space for LGBTQIA+ people, neurodivergent and disabled individuals, and racialised communities. We’re constantly learning to make sure everyone feels welcome here.
Staff
A small, friendly and ambitious team. Read more about our staff team and Trustee board.
“The Reef-World Foundation is a phenomenal place to work where everyone's contribution is valued and our team is able to punch well above our weight in terms of conservation impact. It has been an absolute pleasure to contribute to Reef-World's output for the last 3.5 years.” - James Greenhalgh, former member of staff and now Trustee
“Working at The Reef-World Foundation is an inspiring journey. Beyond professional growth, being part of a team actively engaging in marine conservation and witnessing efforts to protect our oceans make each day at Reef-World rewarding. It's a privilege to contribute to an organisation making a real difference in preserving our planet's marine ecosystems. The inclusive team and culture of care create a dream work environment!” - Joyce Yang, former member of staff
“I consider myself incredibly fortunate to be part of the Reef-World Foundation, my time here has been a catalyst for both my professional and personal growth. Collaborating with passionate individuals sharing the common goal of protecting our marine ecosystems, particularly the coral reefs, has been an extraordinary journey. Moreover, the organisation's culture of genuine care surpasses expectations, something for which I am very grateful. In all honesty, working with Reef-World has been the highlight of my career, and I've never been happier professionally.” - Erin Canto, current member of staff
“It's inspiring and motivating to work with everyone in the team who truly believes in our work — working together towards the organisation's mission to have a global conservation impact. Reef-World has given me the opportunity to grow professionally and personally in the field of marine conservation, and I am truly grateful for that. I am very honoured to be part of this inspiring team that walks the talk!” - Teresa Moh, former member of staff
Reef-World’s Core Values
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We empower our colleagues, our stakeholders, our partners and our supporters to have conservation impact.
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We collaborate. Our approach is not competitive - the more we collaborate, the stronger the conservation impact we will have.
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We are innovative. We are not afraid to break from the norm, and use innovative approaches and technology, for conservation impact.
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We stay optimistic in our decision making and in our approach to tackling global conservation issues.
Reef-World’s Commitment to EDI
Reef-World has incorporated an Equality, Diversity and Inclusion (EDI) framework into its recruitment processes, resulting in more than 50% of leadership positions within the organisation being held by female professionals. Additionally, we take pride in operating as a fully remote team, engaging in asynchronous collaboration across various time zones.
HOW TO APPLY
Please fill out the short application form on our website including uploading your CV and Cover Letter. (Note files should be in PDF format, max. size 20MB)
TIP: In your cover letter, don't just repeat the information in your CV. We want to hear who you are, how your experience aligns with the job requirements, and how your values and culture might align with ours.
If you are selected for an interview we will reach out to you by email to set an interview date and time. We try wherever possible to get back to applicants that have not been accepted but due to the expected volume of applications we may not have the resources. If you do not hear from us by 1 February 2026, then unfortunately we have decided not to take your application further.
Applications close: 19 January 2026 (23.59 pm UTC)
Interviews (online): Between 2 and 12 February 2026
The client requests no contact from agencies or media sales.
Home based in the East of England region
Are you called to Mission?
Do you want to help bring life in all its fullness to people living in poverty across Asia and Africa in the name of Jesus? Do you enjoy building relationships, public speaking, and strategic thinking? Are you able to inspire others to bring lasting change? If so, we would love to hear from you!
You may have thought that leprosy is an ancient Biblical disease, but today someone is diagnosed with leprosy every two minutes. It is a disease of poverty, striking the most vulnerable. Stigma and discrimination mean many people with leprosy hide their symptoms for as long as possible, living in terrible fear of what will happen to them. But without fast treatment, leprosy can cause blindness and disable hands and feet. Rejection, isolation, hopelessness. We believe that this is not how God wants people to live. Will you join us to help end leprosy?
The Leprosy Mission (TLM) is the world’s largest leprosy-focused organisation, a pioneer in our field, with over 150 years’ experience serving people affected by this disease. We are a leading international development charity, working in nine countries across Africa and Asia. We are Christ-centered, following His leading to defeat leprosy and transform lives.
We are looking for an inspirational communicator to be the face of The Leprosy Mission. You’ll be working from home based in our East of England region with extensive travel across your region. As part of a fun and supportive team, you’ll be changing the lives of people who have been rejected by society. We have a culture of growing and learning together, providing extensive training in fundraising and international development. You’ll also have opportunities to visit projects overseas and see our work first hand.
We’re looking for:
- A relational public speaker, experienced in engaging audiences including churches and community groups
- Proven success in fundraising or sales
- A confident networker
- Experience of managing volunteers
- Excellent interpersonal and communication skills
- A willingness to work on Sundays and evenings as required, and occasional Saturdays
- The ability to develop and deliver a regional fundraising strategy
TLM is an explicitly Christian charity, serving those of all faiths and none. There is an occupational requirement for the Community Partnerships Manager to be a committed Christian as you will be preaching and speaking in supporting churches.
A valid UK driving license is an essential requirement for the role. The successful candidate will be required to undertake a work health questionnaire.
TLM has a zero-tolerance policy towards any abuse, neglect and exploitation of all people. Successful candidates are expected to understand, sign and comply with all organisational policies, including the Safeguarding Code of Conduct and the Safeguarding Children & Vulnerable Adults Policy. Recruitment to all roles within TLM includes criminal record checks and the collection of relevant references. A criminal record will not necessarily bar you from joining us as an employee; this will depend on the circumstances of any offences. We are committed to diversity and welcome applications from appropriately qualified people from all sections of the community, who have permission to work in the UK.
For more information and to apply, please visit our website.
Closing date: 9am on Thursday 15 January 2026.
Preliminary interviews (Zoom): Date to be agreed.
In-person interviews ((Peterborough Office): Thursday 22 January 2026.
We may close the vacancy early depending on the numbers of applicants. To avoid disappointment, please apply early.
Permanent, full-time (37.5 hours per week)
Remote working with some UK and international travel
We are looking for an ambitious, experienced and passionate Chief Financial & Operations Officer (CFOO) to join The Lifescape Project, leading the evolution, management and delivery of our financial and operational capacities as the organisation grows.
Our impact as a charity depends on excellent financial management and the efficient provision of supporting operational structures, policies and ways of working. As the organisation grows and diversifies, we need a dedicated Chief Financial and Operations Officer to lead the management and development of these critical functions in close liaison with the CEO. The CFOO will be second in command to the CEO and a key member of the Management Team.
About us and the role
We are a small and quickly growing UK-registered charity whose mission is to protect and restore wild, natural landscapes. We use the skills and expertise of our multi-disciplinary team (spanning science, law, economics, technology and culture) to develop projects that pursue this mission.
We use the approach of combining disciplines to design and deliver our work because the biodiversity crisis is driven and impacted by social, economic, legal and other complex factors. It is increasingly recognised that the urgent transformative change needed for a sustainable future on our planet is most effectively achieved through this approach. The Lifescape Project has a unique ability to apply these diverse areas of expertise to our mission whilst maintaining the agility of a smaller organisation in delivering our work.
Working in pursuit of our 2020-2026 strategy, the Lifescape Project has seen rapid growth in its impact, team and revenue since commencing work in 2020. Our annual revenue has increased from £265,000 in FY 2020/2021 to £1.2m in FY 2024/2025, with further growth expected in the current FY. Our team has grown from just one to a team which will number 20 at the time of the successful CFOO candidate joining. This growth to date and planned future growth requires constant evolution of our financial and operational infrastructure and an experienced hand to guide this process, which is the core purpose of the CFOO role we are seeking to appoint.
We are excited to be hiring for this role, which will be transformational for the organisation, allowing us to develop our approach to financial and operational matters and support the continued growth of our team and impact. The role will act as second in command and will deputise for the CEO when absent. We are therefore looking for a highly capable and experienced finance and operations leader with the vision to ensure that we continue to grow in a sustainable, effective and efficient way.
We currently have a full-time manager and officer in our Finance and Operations team (F&O Team), which the CFOO will be joining to oversee, develop and guide all relevant functions. With the small size of the team at this time, the CFOO will be expected to jump into the detail in some areas. In the short term this will include delivering some of the more complex areas of the F&O team’s work, such as the audit process, multi-year financial planning and legal compliance, with support from other team members and external advisers as appropriate. If we continue to succeed in delivering our growth strategy, the role will progress over the medium term with increasing team size/supervisory duties and reducing involvement in immediate implementation. Remuneration would also increase in line with growth and assuming strong performance in the role.
For further information, please download the job pack below. Candidates must review the entire job pack before applying.
To apply, please email a cover letter and CV (each a maximum of 2 pages).
Closing date: 9.00pm on 29th January 2026, however we will be reviewing applications as they come in and reserve our discretion to extend the deadline if necessary.
First interview: First round interviews are expected to take place virtually on Microsoft Teams between 3rd-6th February.
Second interview: Second round interviews are expected to take place between 23rd-27th February.
Assessed task: There will be an assessed task which candidates will be asked to complete, either before the first round or second round interview.
Start date: The role will commence as soon as possible from 1st April 2026, subject to the successful candidate’s availability.
To apply, please email a cover letter and CV (each a maximum of 2 pages). Candidates must review the entire job pack before applying.
Do you enjoy building strong relationships and helping others achieve their fundraising goals?
At the Motor Neurone Disease (MND) Association, we are looking for a Relationship Fundraiser to join our team on a 10-month Fixed Term Contract. This is a fantastic opportunity where you will help strengthen connections with individuals, local businesses, and our branches and groups face-to-face across the region. This is a rewarding opportunity to make a real difference by supporting fundraisers, delivering events, and ensuring every supporter feels valued.
This is a home-based role with travel requirements across: Lancashire, Manchester and South & West Yorkshire.
Key Responsibilities:
- Develop and deliver community and local business fundraising events in your region.
- Provide a tailored supporter journey through a range quality communications including meetings, calls and emails.
- Support our branches and groups to grow income from local events, trusts, and corporates.
- Build strong relationships to maximise fundraising potential and engagement.
- Ensure funds are processed accurately and on time.
- Collaborate with the wider community team to maintain consistent processes and accurate CRM records.
- Represent the Association at events, presentations, and local media opportunities.
- Ensure all fundraising activities comply with law, best practice, and internal policies.
About You:
- Experience in community fundraising or relationship management.
- Experience coaching and motivating people.
- Confident using CRM databases with knowledge of GDPR.
- Inclusive and respectful of diverse backgrounds and perspectives.
- Passionate about inspiring supporters to reach their fundraising goals.
- Strong communication skills with tact and diplomacy.
- Excellent attention to detail across written and verbal communication.
- Track record of working to income targets.
- Ability to work evenings and weekends when required.
- Full clean driving licence.
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description and further information about working for the MND Association is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.
The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.
This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.
This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.
Key Responsibilities
Strategy & Service Direction
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Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.
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Shape the future service model, including workforce planning, channel strategy, automation and technology.
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Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.
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Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.
Service Performance
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Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.
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Own and deliver KPIs, SLAs, performance dashboards and quality standards.
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Ensure effective processes, incident response, risk management and signposting and referral pathways.
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Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.
People, Culture and Capability
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Lead the team members across functions such as supervisors, case support, QA and training
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Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.
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Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.
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Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.
Quality, Compliance and Risk
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Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.
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Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.
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Oversee high-risk escalations, operational risk identification and mitigation.
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Ensure compliance with internal policies, such as data protection and cybersecurity.
Service Development
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Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.
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Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.
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Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.
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Drive innovation in digital service delivery and multi-channel support.
Partnerships, Impact and Growth
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Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.
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Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.
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Contribute to the expansion of the Helpline model into new geographies.
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Act as a senior ambassador for the service and organisation.
Internal Leadership and Collaboration
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Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.
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Contribute to organisational strategy, planning cycles, and Executive Team decision making.
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Lead or support cross-organisational projects where operational expertise is required.
Requirements
Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data.
Essential
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Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.
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Proven ability to scale a service, introduce new operational models and lead organisational change.
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Experience managing multi-layered teams (including volunteers), ideally across remote environments.
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Strong understanding of QA, safeguarding principles, operational risk, and compliance.
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Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.
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Exceptional people leadership, communication and stakeholder-management skills
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Experience improving processes, implementing new systems or delivering service innovation.
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High emotional intelligence with a calm, pragmatic approach to problem-solving.
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Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.
Desirable
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Understanding of cybercrime, cybersecurity, online harms or digital victimisation.
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Experience working in a charity or volunteer-powered environment.
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Experience delivering training, public speaking or representing an organisation externally.
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Experience with helpdesk systems, CRM, or telephony/triage systems
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Knowledge of trauma-informed practice.
What we offer
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Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.
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Pension scheme - 8% employer contribution to your workplace pension scheme
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Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.
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Remote working cost budget - an annual allowance to cover eligible remote working costs
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Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture.
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Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.
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Professional development - access to ad-hoc training based on your role and professional growth interests
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Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.
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Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.
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Time off for learning - request time off to pursue training or development opportunities
The client requests no contact from agencies or media sales.
Do you enjoy building meaningful connections and supporting people to achieve their goals?
We have a fantastic opportunity for a Community Relationship Fundraiser to join our Fundraising Team at the Motor Neurone Disease (MND) Association. You will be helping people to raise money which will go towards our vital work supporting the MND community. You will ensure our supporters feel valued while helping to maximise income for the Association. A home-based role which supports our north region including Lancashire, Greater Manchester, Yorkshire, County Durham, Tyne and Wear, Cumbria and Northumberland. The Community Relationship Fundraiser will play a vital role in building strong relationships and delivering excellent supporter care.
Key Responsibilities:
- Remotely steward fundraisers in your area, working with internal teams to provide the best experience.
- Deliver excellent supporter care, ensuring fundraisers feel engaged and motivated.
- Collaborate with the wider community team to ensure consistent processes and accurate records.
- Ensure funds raised are received correctly and within agreed timescales.
- Make sure all fundraising activities comply with law, best practice, and internal policies.
About You:
- Experience in fundraising, sales, or account management.
- Experience coaching and motivating people to achieve goals.
- Experience of working to income targets.
- Excellent communication skills across phone, email, and face-to-face.
- Respectful of diverse backgrounds and committed to inclusivity.
- Able to build and maintain positive relationships.
- Good time management skills with the ability to prioritise and multitask.
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description and further information about working for the MND Association is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
As a Community Relationship Fundraiser, you will help ensure supporters feel valued and inspired, while contributing to the long-term success of the Association. If you are ready to take on this rewarding role, we would love to hear from you.
The client requests no contact from agencies or media sales.
Responsible for all Continuous Professional Development (CPD) resources and activity of the Royal College of Paramedics, The primary role of the National CPD Lead will be overall responsibility for all CPD delivered by the Royal College of Paramedics, including ensuring the quality of content across the current and future range of platforms, (including video, webinars, events, podcasting).
The National CPD Lead is responsible for the efficient and effective management of specific pre-agreed workstreams aligned with realisation of the Royal College’s strategy objectives, this will require budget awareness along with supervision and management of team members.
As a senior member the College team – the National CPD Lead will provide a leadership presenceacross the organisation, contributing to policy and planning, staff development and membershipengagement and growth. They will be an able, confident and competent communicator, engagingeffectively at all levels, from student members to the Royal College of Paramedics Board and Council to national partners and colleagues.
The primary role of the National CPD Lead is to provide assurance, support and leadership in the provision of face to face and virtual CPD delivered by the College of Paramedics, including:
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Ensuring the quality of content across the current and future range of platforms (including events, video, webinars, courses, and podcasting).
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Reviewing and developing CPD activities which meet the needs of members and the profession
As an employee, the National CPD Lead will promote the Royal College, and its aims and objectives by building effective relationships with members, other healthcare colleagues, employers and other stakeholder bodies.
The Person:
We are looking for an enthusiastic and highly motivated individual to work directly with the Head of Education to drive innovation and change and deliver the Continuous Professional Development and Education objectives as part of the overall College strategy.
The National CPD Lead will act with integrity, positivity, and adaptability, using their skills to build effective relationships and work within a shared vision.
Closing date: 23:59hrs on 30.01.26
Interviews: w/c 16.02.26 in the area of Leeds/Bradford
The Royal College of Paramedics is the recognised professional body for all paramedics in the UK
The client requests no contact from agencies or media sales.
We are looking for a dynamic, values-led, strategic leader to drive our mission for migration justice and social work solidarity. The role entails oversight of the operations and strategy of the organisation, responsibility for financial management and fundraising, maintaining the health of the organisation and embedding anti-racist and anti-opressive values into every aspect of the organisation.
The client requests no contact from agencies or media sales.
