Volunteer officer volunteer volunteer roles in Manchester

The Training Officer ensures volunteers receive engaging, high-quality training to prepare them for events. You’ll organise sessions, secure tutors and spaces, encourage attendance, and gather feedback to improve future training. This role is vital for volunteer development and maintaining Make a Smile’s professional standards.

We are searching for a enthusiastic volunteer to become the Newcastle chapter's Social Media Officer. The primary role is to ensure the smooth every day running of the social media accounts. This involves responding to messages (even if it’s just sign posting) and replying to comments. They should try to ensure growth of the social media account including Facebook and Instagram with the potential of Twitter. They should make use of the Facebook groups to create an engaging atmosphere for members and chase lead volunteers to ensure they post on the page and group promptly following events. After each event they should make posts following up on it. Finally, they will liaise with photographers and assist with designing and running the website.

Are you ready to build a legacy that saves lives?

In England today, too many men are fighting silent battles. They are navigating the complexities of mental health and personal growth without a compass or a tribe. At MINDSET, we are changing that narrative. We believe that through brotherhood, community, and intentional self-improvement, every man can reclaim his strength and purpose.

We have the vision. We have a dedicated Board of Trustees. We have the momentum. Now, we need the engine.

The Volunteer Opportunity: Operations Manager (Volunteer)

As our first-ever Operations Manager, you won’t just be "volunteering"—you will be the right hand to our Founder and CEO. You will be the bridge between our ambitious milestones and the real-world impact we make on men across the country.

Who You Are

We aren't looking for a CV; we’re looking for a character. We need a leader who is:

• A Natural Strategist: You have the entrepreneurial spirit to see a "brand new" charity not as a blank page, but as a canvas for greatness.

• A People Person: You understand that "Operations" is actually about people. You can inspire, direct, and steer a team with empathy and clarity.

• A Person of Action: You possess the passion and dedication to turn "what if" into "what is."

• A Believer: You are deeply committed to men’s mental wellbeing and the power of personal growth.

The Volunteer Role

Working directly with the Founder, you will steer the ship. You’ll manage the day-to-day mechanics of the charity, refine our processes, and ensure that every milestone we hit translates into a better life for a man in need.

Why Join Us?

This is a chance to be there at the "Day One" of something massive. You will help shape the culture of MINDSET from the ground up. You’ll gain high-level leadership experience, but more importantly, you’ll be the reason a father, a brother, or a son finds the community he needs to thrive.

"A man’s mindset is the foundation of his future. Help us build a stronger foundation for men across England."

If you have the leadership skills to manage and the heart to serve, we want to hear from you. Help us turn the tide on men’s mental health.

The Wellbeing Officer represents the voice of volunteers and helps ensure a positive, inclusive, and supportive chapter culture. You’ll provide a safe and approachable point of contact for volunteers, gather feedback, and raise concerns or suggestions with the committee where appropriate. The role involves developing a chapter wellbeing plan, promoting widening access, and creating a welcoming environment where volunteers feel heard and supported. You’ll also assist the President and Vice President with wider committee responsibilities.

Task Management Team Overview

Purpose: To ensure all tasks across CLICK UP and other YAUK systems are current, compliant with GDPR, and aligned with pre-set standards defined by the Head of IT & Systems in consultation with C-Level leadership.

Core Duties:

• Tag task assignees and request updates in line with standards

• Tag direct supervisors to ensure compliance

• Review all tasks across YAUK for standard alignment

• Ensure GDPR compliance across task records

• Provide regular organisational task performance data

Senior Task Management Officer (2 Positions)

Role Summary: Senior Officers act as intermediaries between the Manager and Officers, ensuring consistent application of standards and supporting the review process.

Reports to: Task Management Manger 

Type: Voluntary, flexible, part time, 5 to 10hrs per week

Key Responsibilities:

• Lead task reviews across assigned YAUK departments

• Support Officers in tagging and compliance checks

• Liaise with supervisors to resolve tasking issues

• Assist in training new Officers on standards and systems

• Report progress and challenges to the Manager

Ideal Skills:

• Experience with digital tasking tools

• Strong organizational and mentoring abilities

• Knowledge of GDPR principles

• Ability to interpret and apply standards consistently

The Events Officer oversees chapter events, ensuring they run smoothly from start to finish. You’ll manage event requests, coordinate volunteers, support Lead Volunteers, and follow up on post-event tasks such as social media, hours tracking, and costume returns. Strong organisation, communication, and teamwork skills are essential to keep events engaging and well-staffed.

JOB PURPOSE:

This Role Turns Data Into Action for Community Impact

At Tell My Truth and Shame the Devil C.I.C., every donor interaction, contribution, and campaign generates valuable insight. The Data and Donor Relations Officer ensures that donor information is accurate, secure, and effectively used to build strong relationships, improve engagement, and guide fundraising strategy. You will be the guardian of donor data and the connector between insight and action, ensuring that each supporter feels valued and informed while maintaining ethical and safeguarding standards.

This is not a generic admin role. It is strategic, detail-focused and high-impact, central to the C.I.C’s long-term sustainability.

Purpose of the Role

This role exists to:

• Maintain and manage donor databases with accuracy and security
• Track donor engagement, contributions, and interactions
• Analyse donor behaviour and generate insights to inform campaigns and communications
• Support the Fundraising Director and Communication Specialists with data-driven strategies
• Ensure compliance with GDPR, safeguarding, and CIC policies
• Provide reporting on donor activity, trends, and retention strategies

You are the link between data, strategy, and donor trust.

About the role:

To manage, analyse and maintain accurate donor and stakeholder data, ensuring secure, ethical handling while providing insights and recommendations to improve engagement, retention, and overall donor experience. 

Why This Role Matters

Effective donor data management:

• Strengthens relationships and trust with supporters
• Optimises campaign targeting and impact
• Provides insight for strategic decisions and long-term planning

Without this role, donor engagement risks inefficiency, lost contributions, or ethical lapses. With it, the CIC can grow responsibly and sustainably.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Experience managing donor databases or CRM systems (e.g., CiviCRM, Salesforce, Donorbox).
• Competence in data entry, tracking, and ensuring data accuracy.
• Experience analysing fundraising or donor engagement data.
• Familiarity with Microsoft Excel, Google Sheets, Airtable, or donor management software.
• Knowledge of GDPR, data protection principles, and ethical data handling.
• Experience in non-profit donor relations, fundraising support, or CRM administration.
• Ability to generate clear reports and visualisations for leadership.
• Strong attention to detail and organisational skills.
• Collaborative skills to work with communications, fundraising, and digital teams.
• Ability to identify patterns, trends, and actionable insights from data.
• Problem-solving skills to improve donor systems and processes.

Desirable / Can Be Developed

• Experience supporting segmentation and targeted donor communications.
• Familiarity with donor engagement analytics and reporting dashboards.
• Experience in donor stewardship planning and personalised outreach.
• Understanding of the operational needs of volunteer-led organisations.
• Ability to work with multiple systems and integrate data from different platforms.

Qualifications

• Formal qualifications not required.
• Equivalent professional experience in donor relations, fundraising, or data management is highly valued.

Main Responsibilities/ Key Duties

• Maintain accurate, up-to-date records of all donors, sponsors, and stakeholders across the organisation’s donor management systems or CRM platforms.
• Monitor and track contributions, engagement metrics, and fundraising activities to ensure completeness and accuracy.
• Generate regular reports for leadership, highlighting trends in donor retention, engagement, campaign performance, and income streams.
• Support segmentation and targeting of donors and supporters for personalised outreach and engagement initiatives.
• Collaborate closely with Content and Donor Communication Specialists to personalise messaging based on donor data and behaviour.
• Ensure all personal, financial, and sensitive donor data is handled ethically and securely in line with GDPR, data protection laws, and organisational safeguarding policies
• Analyse donor behaviour, giving patterns, and campaign results to provide actionable recommendations for improving donor experience and engagement.
• Identify opportunities to strengthen relationships with donors and sponsors, including stewardship, recognition, and follow-up communications.
• Maintain and improve data management systems, processes, and documentation to support efficient operations and reporting.
• Liaise with fundraising, membership, and digital teams to ensure consistency and accuracy of donor data across platforms.
• Flag data quality issues or system gaps and recommend solutions to leadership.
• Contribute to planning for scaling donor management systems as the CIC grows.
• Support the development of dashboards, analytics tools, or visualisations to improve understanding and accessibility of donor data.
• Stay up-to-date with best practices in donor management, data protection, and CRM system use within charitable organisations.

What You Gain

• Founding experience in donor relations and data-driven fundraising
• Strategic insight into community-based fundraising and supporter engagement
• Leadership exposure in managing sensitive information and reporting
• Priority consideration for future paid roles
• Direct contribution to C.I.C sustainability and long-term impact

This role builds data stewardship, analytical thinking, and donor engagement skills.

This role is not suitable if you:

• Prefer low-responsibility volunteer work
• Avoid handling sensitive data or detailed reporting
• Are seeking immediate paid employment
• Are uncomfortable applying analysis to strategic decisions

Important to be clear:

• This is a volunteer role during the C.I.C’s build phase
• It carries real responsibility for data integrity and donor relations

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:

Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.

A Final Word
Data is about people, not numbers.

If you know that:

• Trust is built through care and accuracy
• Privacy is a safeguarding issue
• Respect keeps relationships strong

This Role Brings People Together to Fund Change

At Tell My Truth and Shame the Devil C.I.C., our events are more than fundraising, they are experiences that build community, raise awareness and mobilise support. The Fundraising Events Coordinator ensures that every event, from small community gatherings to large-scale campaigns, is organised, compelling, and aligned with C.I.C values. You will manage planning, logistics, partnerships, and execution, creating spaces where donors, volunteers, and community members can connect, engage, and contribute.

This is not a casual party-planning role, it is strategic, operational, and central to our movement-building work.

About the role:

To plan, organise, and deliver fundraising events and community initiatives that engage supporters, generate income, and strengthen relationships while ensuring alignment with C.I.C values, safeguarding, and operational standards.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Strong Experience planning, coordinating, and delivering events, campaigns, or community initiatives.
• Familiarity with fundraising or donor-focused events.
• Budgeting and financial tracking for events.
• Experience coordinating volunteers or small teams.
• Strong organisational and project management skills.
• Ability to manage multiple deadlines, logistics, and stakeholders.
• Competence in using spreadsheets, event management tools, or CRM systems.
• Strong communication and interpersonal skills for engaging donors, volunteers, and partners.
• Knowledge of safeguarding, GDPR, and health & safety considerations for events.
• Ability to evaluate event success and provide actionable recommendations.
• Experience producing promotional or campaign content in collaboration with communications teams.

Desirable / Can Be Developed

• Experience with digital or hybrid event platforms.
• Understanding of donor engagement strategies and campaign alignment.
• Experience working in volunteer-led or grassroots organisations.
• Familiarity with sponsorship acquisition and management.
• Skills in post-event reporting and data analysis for donor retention.

Qualifications

• Formal qualifications not required, but desirable 
• Equivalent, essential professional experience in events, fundraising, or project coordination is highly mandatory.

Main Responsibilities/ Key Duties

• Plan, coordinate, and execute fundraising events, campaigns, and community initiatives, both in-person and virtual.
• Develop event concepts and strategies aligned with the C.I.C’s mission, fundraising goals, and target audiences.
• Manage all event logistics, including venues, suppliers, volunteers, schedules, and budgets.
• Collaborate with the Fundraising Director to ensure events support broader fundraising strategies and income targets.
• Work with Content and Donor Communication Specialists to create promotional materials, event invitations, and campaign messaging.
• Coordinate with the Finance Liaison Officer and Data and Donor Relations Officer to track sponsorships, ticket sales, donations, and in-kind contributions.
• Ensure all events comply with safeguarding, health and safety, GDPR, and C.I.C policies.
• Recruit, brief, and manage volunteers supporting events, providing guidance and supervision as needed.
• Oversee post-event follow-up, including donor acknowledgement, surveys, and reporting to leadership.
• Monitor and evaluate event performance, providing recommendations for improvement and lessons learned for future activities.
• Maintain clear records of event budgets, attendance, outcomes, and feedback.
• Support community engagement and participation, ensuring events are inclusive, accessible, and reflective of C.I.C values.
• Act as the point of contact for external partners, sponsors, and stakeholders involved in events.
• Contribute to long-term planning for recurring or annual fundraising initiatives.

This role is not suitable if you:

• Prefer low-responsibility volunteer work
• Avoid hands-on or logistical challenges
• Are seeking immediate paid employment
• Are uncomfortable managing sensitive, trauma-informed, or high-profile events

Important to Be Clear:

• This is a volunteer role during the C.I.C’s build phase
• It carries real responsibility for planning and delivering impactful events
• Paid roles will emerge as funding and sustainability allow

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:

Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.

A Final Word
Events bring people together.
Safety keeps them coming back.

If you know that:
Inclusive spaces protect dignity. Planning is part of safeguarding. Care creates community. 

This Role Turns Strategy into Impact

At Tell My Truth and Shame the Devil C.I.C., content and ideas are only as powerful as their execution. The Campaign Manager ensures that our messaging, campaigns and launches reach the right people, at the right time, in the right way.You are the operational lynchpin between strategy, creators, analysts and ambassadors, translating insight and content into measurable outcomes — whether that’s donor growth, volunteer mobilisation or VFAP engagement. This is not a creative role; it is a precision, execution, and optimisation role.

Purpose of the role:

Plan, execute, and optimise multi-platform campaigns. Manage paid ad campaigns for donations, volunteer recruitment, and ambassador activation. Align landing pages, creatives, and content across platforms. Track campaign performance and pivot strategies in real time. Coordinate across analysts, content creators, and automators for seamless delivery. Your work ensures that strategy becomes tangible, actionable, and results driven.

About the role:

The Volunteer Campaign Manager will support the planning, coordination and delivery of digital campaigns and platform launches that raise awareness, drive engagement and support organisational goals. This role focuses on helping manage campaign timelines, messaging and performance tracking across media and launch activities.

Experience Qualification and Requirements

Essential Technical Competencies:

• Experience supporting or managing digital campaigns, media, marketing initiatives or launch activities (professional, academic, freelance or volunteer).
• Basic understanding of advertising platforms (e.g. Google Ads, Meta Ads, LinkedIn Ads or similar) and campaign structures.
• Experience, or strong familiarity, with campaign planning, timelines and coordination across multiple channels.
• Familiarity with digital tools used for campaign management, collaboration or reporting.
• Strong organisational skills and attention to detail, particularly during campaign launches.

Desirable / Can Be Developed:

• Experience or interest in paid digital advertising, growth marketing or campaign launches.
• Awareness of campaign performance metrics and how insights are used to improve results.
• Ability to coordinate campaign timelines and launch activities across teams.

Qualifications:

• Formal qualifications are not required but desirable.
• Experience in marketing, digital advertising, communications, business or a related field is valued 

Main Responsibilities/ Key Duties

• Support the planning, setup and coordination of paid digital campaigns and platform or product launches.
• Assist in managing campaign timelines, launch checklists and key milestones to ensure activities are delivered on schedule.
• Work with marketing, communications and technical teams to align messaging, creative assets, targeting and launch requirements.
• Help monitor paid campaign performance, budgets and spend, flagging issues or opportunities for optimisation.
• Collaborate closely with Social media Director, Social Media Analysts and Insights Officer.
• Support basic analysis and reporting on campaign results, using platform insights and analytics tools.
• Report campaign performance to the leadership team.
• Maintain documentation of campaign strategies, budgets and outcomes.
• Assist with audience targeting, creative testing and campaign adjustments based on performance data.
• Ensure campaigns and launch activities follow organisational guidelines, brand standards and data protection requirements.
• Support post-launch reviews to capture feedback and contribute to continuous improvement of future campaigns.
• Communicate clearly with stakeholders, providing updates and supporting coordination across teams.

What You Gain:

• Hands-on campaign leadership experience in a high-impact CIC.
• Founding contributor status.
• Operational and strategic credibility.
• Experience coordinating multi-disciplinary teams
• Priority pathway to future paid roles.
• This role builds executive-level experience in campaigns, optimisation and social impact delivery.

What This Role Is Not For:

• Want a purely creative role without operational responsibility.
• Avoid data-driven decision-making.
• Are uncomfortable working with sensitive or trauma-informed content.
• Expect immediate paid employment

Important to Be Clear:

• This is a volunteer role during the build phase.
• It carries real authority over execution and delivery.
• Paid roles will emerge as funding and sustainability allow.

Next Steps

Shortlisted applicants will be invited to

A values-led discussion.

• A practical campaign and execution scenario conversation.
• If you believe that impact is built on disciplined execution, not just ideas and that strategy without action is wasted potential, this role is for you.

A Final Word

Events bring people together. Safety keeps them coming back.

If you know that: Inclusive spaces protect dignity.

We're looking for a trustee with experience or knowledge of working within the criminal justice system. This is an important area of our work that isn't currently represented on our board.

Step Together Volunteering is a small but mighty charity. Through our unique, person-centred approach we support people to build the confidence and skills they need to look towards a positive future.

We work with young people, people in contact with the justice system, and the Armed Forces community, through 1-1 support, coaching and volunteering placements in the community. Our support doesn't have a time limit, we work with our clients until they have the confidence and skills they need to look forward to a more positive future.

We work nationally, our Head Office is Bristol, and our frontline staff are home-based in the regions they cover.

As a trustee, alongside your fellow board members you'll be responsible for the strategic leadership and administration of Step Together, and we're keen for you to contribute your perspectives and experiences to discussion. Alongside this, we'd specifically like you to:

• Provide expertise relating to the criminal justice system, and support to the rest of the Board and senior staff to ensure the charity operates a best practice model.
• Help identify opportunities for the charity to expand its work and impact within the criminal justice sector, including those funded by statutory and voluntary funders.
• Remain abreast of key developments within the criminal justice sector, ensuring these are brought to the attention of the rest of the Board and senior staff.
• Leverage support for the charity’s work (financial or otherwise) from your own networks and contacts where possible.
• Advise on implications of any current or planned projects within the criminal justice sector to aid good decision-making at board level.

What are we looking for?

Your experience will ideally have been gained through professional work in the Criminal Justice Sector. This could be through employment within the Prisons or Probation Service, other Ministry of Justice role, Youth Justice teams, Police, or with another charity or agency working in the sector.

Good networks within the justice system in the southwest would be advantageous. You will be knowledgeable about the criminal justice sector, the role the voluntary sector plays, and the challenges faced by the different organisations working in the sector.

Ability to work at a strategic level is essential.

We are looking for someone who is passionate about the work that we do, and someone who is happy to advocate for and represent the charity to key stakeholders to help further our work and impact.

What difference will you make?

Your knowledge and experience of the criminal justice system will help shape our strategic direction and decision-making in this important area of our work.

More broadly, as a trustee, you'll play an important role in ensuring Step Together is sustainable, well run and has a clear, strategic direction so that it continues it's brilliant work, supporting people who are otherwise left behind.

Commitments

We have two in person meetings per year (one in London, one in Bristol) and two online, plus an 'away day' in the autumn. We're ideally looking for trustees who based in Bristol or the surrounding areas.

Our board meetings and away day are fixed but there may be times we need to get in touch on an ad-hoc basis, or ask you to be involved in task-focussed committees.

Before you apply

Please get in touch if you've any questions, or to find out more, and we'll arrange a time for you to have a chat with the CEO or Chair.

If you'd like to apply, please get in touch - we'd love to hear from you! It would be helpful to hear a bit about you, what you'd like to bring to the board, and why you're interested in Step Together Volunteering.

Description
Reports to: Chief Executive Officer
Direct Working Relationships: C-Level Executives, National Research, Policy, Ethics, Research Reporting, and Local Operations
Location: Remote, UK-based
Time Commitment: Part-time | Flexible hours | Long term commitment

About the Role
We are seeking a volunteer Chief Operating Officer (COO) to provide strategic and operational leadership across our national and local operations. Reporting directly to the Chief Executive Officer, the COO will play a pivotal role in ensuring effective delivery of projects and research, maintaining ethical and operational standards, and driving continuous improvement across all organisational systems and processes.

This is a senior voluntary position ideal for an experienced operations or strategy leader who thrives in a collaborative environment and wants to make an impact in the not-for-profit or research sector.

Please note: This is a voluntary and unpaid role. There is no direct financial compensation or future paid opportunity attached.

Key Responsibilities

• Provide executive oversight of Policy, Ethics and Research Reporting, National Operations, and Local Operations (including projects and research).

• Oversee operational delivery to ensure smooth, ethical, and effective implementation of all projects.

• Lead the optimisation of systems, structures, and processes to maximise organisational efficiency.

• Ensure resource allocation is effective and aligned with strategic goals.

• Support and collaborate with C-Level colleagues to drive organisational progress.

• Attend high-level meetings and provide regular operational updates and recommendations.

• Act as a key decision-maker in operational strategy, compliance, and performance management.

• Support and coach department heads and senior managers to strengthen internal leadership capacity.

• Step in to provide hands-on support to other C-Level officers and direct reports when needed.

What We're Looking For
We’re looking for a confident, experienced, and adaptable leader who can bring structure, strategy, and calm to a dynamic environment. You’ll be most successful in this role if you have:
• Significant experience in operations management, project delivery, or organisational leadership.
• Proven ability to oversee multiple teams or departments in complex environments.
• Strong ethical grounding and commitment to compliance and transparency.
• Excellent organisational, problem-solving, and communication skills.
• A hands-on, solutions-focused approach with the ability to balance strategy and execution.
• Experience mentoring or managing senior leaders or functional heads.
• Comfort working remotely with cross-functional, volunteer-led teams.
• A collaborative, supportive leadership style and openness to learning and adaptation.
• An understanding of the not-for-profit, research, or policy sectors (advantageous but not essential).

What You’ll Gain
• The opportunity to lead national operations for a values-led organisation making a tangible impact.
• Executive-level experience within a collaborative, mission-driven C-Suite.
• The chance to refine strategic and operational leadership skills in a complex, real-world setting.
• Recognition through:
o LinkedIn testimonial and reference
o A public thank you post
o Permission to list the organisation as an employer on your CV/LinkedIn
o A written reference upon completion of your commitment

Important Information
This is a voluntary position. There is no financial payment, benefits, or employment status. This opportunity is ideal for seasoned operations leaders or executives seeking to contribute their expertise to a meaningful, values-driven mission and support the growth of an impactful organisation.

Apply Now
If you’re ready to help shape the strategic and operational backbone of a growing organisation and support our mission through effective leadership, we’d love to hear from you.

Supporting Trustees through the recruitment of central charity virtual roles including Trustees and Officer roles through creating and managing role adverts, reviewing applicants,conducting interviews and supporting onboarding.

This Role Turns Data Into Action, Not Just Numbers
At Tell My Truth and Shame the Devil C.I.C., content is created at scale by hundreds of volunteers. But content without insight is wasted effort.
The Social Media Analysis & Insights Officer ensures that every post, video clip, podcast snippet, or visual asset has measurable impact. You are the intelligence engine, translating raw platform data into actionable strategies for growth, engagement, and community trust.
This role is not about vanity metrics. It is about understanding what works, what resonates, and what drives meaningful action.
 
Purpose of the Role
The purpose of this role is to:

• Measure, track, and interpret performance across all CIC platforms
• Identify content that drives donor growth, volunteer mobilisation, VFAP recruitment, and community engagement
• Provide actionable insight to content creators, campaign managers, and the Social Media Director
• Highlight trends, risks, and opportunities at platform and borough-level
• Ensure data-informed decisions guide strategy without sacrificing values or ethics

You transform analytics into intelligence that shapes action.
 

Experience Qualification and Requirements

Essential experience

• Experience in social media analytics across one or more platforms (TikTok, Instagram, X, YouTube, LinkedIn).
• Experience building dashboards and visual reporting (e.g., Looker Studio/Google Data Studio, Power BI, Tableau, or equivalent).
• Experience using Excel or Google Sheets for analysis, including KPI tracking, trend analysis, and data cleaning.
• Experience measuring and reporting KPIs for digital content or campaigns, including performance interpretation and recommendations.
• Experience turning data into actionable insights (not just reporting numbers) and communicating them clearly to non-technical stakeholders.

Essential skills

• Strong analytical thinking with ability to identify patterns, test assumptions, and avoid over-reliance on vanity metrics.
• Ability to connect performance signals to outcomes (donations, volunteer actions, trust indicators) and explain correlation limits responsibly.
• Strong data visualisation and storytelling skills: clear dashboards, concise summaries, and practical “what to do next” outputs.
• High attention to detail and consistency in KPI definitions, reporting cadence, and data integrity.
• Ability to work collaboratively with director, campaign, content, engagement, and systems teams to improve performance loops.
• Self-management, reliability, and accountability in a fast-moving build phase with evolving priorities.

Desirable 

• Experience with non-profit or community impact measurement, including engagement quality and trust signals.
• Experience with trend research, audience insight, and experimentation frameworks (A/B testing, creative testing).
• Familiarity with tracking ambassador/community distribution and localised (“borough-level”) engagement patterns.

Formal qualifications

• Formal qualifications are not required; equivalent practical experience is highly valued.

Main Responsibilities/ Key Duties

• Build and maintain performance dashboards that track platform, campaign, and community-level outcomes across TikTok, Instagram, X, YouTube, and LinkedIn.
• Analyse correlations between content performance and organisational outcomes, including content-to-donation, content-to-volunteer mobilisation, and content-to-engagement/retention signals.
• Track ambassador adoption of approved content, including what gets used, where it performs best, and what barriers reduce uptake (format, clarity, timing, relevance).
• Identify high-performing formats, topics, hooks, CTAs, posting patterns, and creators, and translate these into repeatable insights the team can action quickly.
• Generate insights at multiple levels: platform-specific performance, campaign-level learning, and borough/community-specific engagement patterns to support localised messaging.
• Feed intelligence consistently to the Social Media Director, Campaign Manager, Content Creators, and Engagement Officers to improve strategy, production priorities, and community responses.
• Recommend practical action plans to scale what works (replicate formats, expand reach, optimise distribution) and address underperforming content (iterate creative, adjust targeting, refine CTA).
• Maintain clear records for reporting and transparency, ensuring insight outputs are traceable, consistent, and suitable for internal review and governance.
• Support development of KPI frameworks and reporting standards, including definitions, measurement rules, cadence, and ownership, so the C.I.C can scale analysis without confusion.
• Contribute to continuous improvement by testing hypotheses, monitoring trends, and flagging risks (e.g., vanity metrics, misleading interpretations, safeguarding-sensitive performance patterns).

This role is not suitable if you:

• Prefer to work without data
• Seek surface-level social media metrics
• Are uncomfortable making recommendations that influence strategy
• Want purely creative or posting roles
• Expect immediate paid employment

Important to Be Clear

This is:

• A volunteer role during the build phase
• A position of real strategic influence
• Not symbolic; your work directly shapes the CIC’s growth and impact

Paid roles will be introduced as funding and sustainability allow.

Next Steps

Shortlisted applicants will be invited to:

• A values and ethics conversation
• A practical discussion about data, reporting, and actionable insight

If you believe data is a tool for community transformation, and that impact is more important than vanity metrics, this role is for you.

A Final Word
Data is about people, not numbers.

If you know that:
Trust is built through accuracy and accountability
Context matters more than vanity metrics
Insight carries ethical responsibility

Trustee and Treasurer
Rainbow Migration, the longest-running UK charity dedicated to supporting LGBTQI+ people through the asylum and immigration system, is seeking a trustee who will also serve as the organisation’s Treasurer.

We are looking for someone who is passionate about our vision that LGBTQI+ people can settle in the UK and lead fulfilling lives, and our mission to support LGBTQI+ people through the asylum and immigration system and influence policy and practice.

At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We particularly encourage applications from people who have sought asylum on the basis of their sexual orientation, gender identity, gender expression or sex characteristics.

The role of trustees and the Treasurer

Being a trustee is a rewarding role. Trustees are volunteers who bring their expertise to shape our strategy and direction, and help ensure we remain an authoritative organisation on LGBTQI+ asylum and immigration. They have overall legal responsibility for the charity, make sure our finances and resources are well used to implement our mission, and are required to participate fully in the governance of the charity. Trustees also play a role as ambassadors for the organisation and our work.

The Treasurer takes a lead role in ensuring Rainbow Migration’s financial affairs  are conducted within legal requirements, accounting conventions and good practice to ensure the financial viability and sustainable development of the organisation. A detailed role description for the role of Treasurer is appended.

Time commitment

We are looking for people who can commit to being a trustee for at least three years.

Trustees meet on a weekday evening five times per year. Meetings are usually held on Zoom except in December when we meet in person in London.

Preparation for the meetings involves a time commitment of two to four hours for detailed reading of papers, which are provided several days in advance.

The Treasurer also chairs the Finance Subcommittee, which meets on a weekday evening at the end of each quarter. The present Treasurer prepares the primary financial statements and notes, from the underlying accounting records at the year-end, for inclusion in the Annual Report and Accounts; the successful candidate will need to decide whether to continue with this approach or if there is a suitable alternative.

Key responsibilities

Financial oversight:

• Support the Trustee Board to maintain a clear and timely picture of the financial health of the organisation
• Ensure the Trustee Board and management team fulfil all required fiduciary and regulatory responsibilities
• Keep up to date on developments in charity finance regulations and best practice
• Chair the Finance Subcommittee to oversee Rainbow Migration’s financial management, ensuring robust processes and controls are in place
• Ensure the committee develops a long-term financial strategy (including a reserves policy) for the organisation, with objectives which can be monitored
• Advise the Board on financial strategy, risk management and resource allocation
• Support the Executive Director and Operations and Office Manager to develop and improve financial policies and procedures
• Work with the Executive Director, Operations and Office Manager and Fundraising Manager to monitor budgets, cash flow and financial performance
• Oversee the production of clear and accessible financial reports to the Board and its sub-committees by Rainbow Migration staff, and lead discussions during meetings

Reporting:

• Ensure regular financial reports (i.e. management accounts, annual budgets, cash flow projections, etc) are accurate, comprehensible, timely, correctly formatted, and properly discussed and understood by the Trustee Board (as required by law)
• Ensure the timely preparation of annual accounts in accordance with charity regulations (UK SORP)
• Oversee the appointment of the Independent Examiner or auditors and provide overall oversight of the annual examination or audit process

Systems and controls:

• Ensure the charity has proper systems in place for budgeting, financial control, insurance, and reporting
• Ensure compliance with all HMRC tax requirements, as appropriate