Volunteer outreach coordinator jobs in Birmingham
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you the experienced charity leader that will take our operational delivery to the next level?
The Operations Manager is a new leadership position that will play a pivotal role in the delivery of FFLAG’s operations which span online, offline, and local group support for parents and carers of LGBT+ loved ones. We also want you to bring experience of fundraising to help ensure we stay financially secure for the long term.
About FFLAG
FFLAG is a national voluntary organisation and registered charity and is the UK’s longest established parent support charity in the LGBT+ sector. Our history began in the grassroots parent helplines of the 1960s, grew through the 1980’s and 90’s as we supported anxious parents and fought against the discrimination of Section 28, becoming a formally registered charity in 2000.
Our work sounds simple, but it is life changing. We help parents and families understand, accept and support their LGBT+ family members with love and pride.
We offer a range of support options spanning 121 online and helpline support services, to a UK-wide monthly group Zoom meeting and face to face local groups. We also have an extensive collection of online resources and guides. We attend as many Pride events as we can and our work supports thousands of families every year. This support is provided by an active base of FFLAG volunteers who are parents of LGBT+ children themselves, supported by other volunteers and allies.
In addition to our support work, FFLAG advocates for the full human and civil rights of LGBT+ individuals. FFLAG speaks out and acts to defend and enhance those human and civil rights.
What this job is all about
Simply put, as Operations Manager you will ensure the charity's activities are effective, sustainable, and aligned with our mission to support families with LGBT+ members
Reporting directly to the Chair, working closely with the Board of Trustees and supported by a part-time Volunteer Engagement & Events Coordinator you will:
- Lead and supervise the daily operational functions, ensuring smooth and compliant delivery of services.
- Lead fundraising activities, including grant applications, donor stewardship, and partnership development.
- Manage and support staff and volunteers, nurturing a positive, inclusive, and collaborative culture.
- Support the Trustees to ensure compliance with all relevant UK charity legislation and regulatory requirements (e.g., Charity Commission, safeguarding, risk management, data protection).
- Collaborate with the Chair and Board of Trustees to develop and implement strategic plans, with clear KPIs and measurable outcomes.
What else might you be involved in?
Because this is a new role we expect to learn together about what additional activities you can support us with beyond the key priorities mentioned above. This could include helping us to:
- Monitor and report on operational performance, identifying opportunities for innovation and growth.
- Oversee financial management including budgeting, forecasting, and reporting, ensuring resources are used efficiently and transparently.
- Oversee communications and stakeholder engagement, including public relations, digital presence including website and social media, and community outreach.
- Act as an ambassador for FFLAG at events, forums, and in collaborative partnerships.
What are the skills and attributes you will need to be successful?
As the most senior employed position in the charity, we need an experienced operational leader that can grow with us. You will be self-motivated and enjoy working independently without the need for close supervision.
In terms of specific areas of skill or experience we are looking for people who can demonstrate previous experience of:
- Operational Leadership: Demonstrable experience in a senior operations role, ideally within the charity or voluntary sector.
- Fundraising: Experience supporting or leading fundraising campaigns and developing income streams.
- Governance: Knowledge of UK charity governance and regulatory compliance.
- People Management: Confident in leading, motivating, and developing a small team and volunteers.
- Commitment to Inclusion: Passionate about equality, diversity, and supporting the LGBT+ community and their families.
As an experienced leader we would also expect you to have:
- Financial Acumen: Proven ability to manage charity finances, budgets, and reporting processes.
- Communication: Excellent written and verbal communication skills; able to represent the organisation externally.
- Strategic Thinking: Able to translate vision into actionable plans and execute effectively.
- Problem Solving: Resourceful, adaptable, and solution-oriented approach to challenges.
- Digital Skills: Comfortable with digital tools and platforms, social media, and remote/hybrid work practices.
Why join us?
FFLAG is a mission driven charity that makes a real difference to the lives of parents and carers and their LGBT+ loved ones. Our work matters. And we know we can get even better in how we deliver.
That’s where this role comes in. It’s an amazing opportunity to grow as a leader whilst helping us manage our growth and deliver excellent support services.
We offer flexible remote working – we expect 3 days per week of effort but how you deliver that is open to discussion. And we are offering what we believe is a competitive financial and benefits package for the role.
How to apply
Click the CharityJob Apply button below. You’ll be asked to submit a CV and answer three screening questions about your skills and experience.
We plan to do first-round interviews through February and are hoping to appoint to the role in March.
Closing date for applications is Friday 30th January.
The client requests no contact from agencies or media sales.
Thank you!
At WeSwim, we support disabled adults to swim in welcoming, inclusive volunteer run clubs across London. For many of our swimmers, the water offers a new freedom, easing pain, building confidence, and opening up new ways to move and connect.
We’re now looking for a Cubs and Community coordinator to help keep our swim sessions running smoothly and our community growing well.
This role is about people, organisation and care. You’ll coordinate weekly swim sessions, support swimmers throughout their journey with WeSwim, and make sure the behind-the-scenes admin is handled accurately and calmly. You’ll play an important role in welcoming new swimmers into our community, building relationships with other third-sector organisations, managing waiting lists, and helping ensure our clubs remain active and well-attended.
You’ll get to know our swimmers as individuals ensuring that we can continue to create an experience where people feel supported and welcomed. No two weeks will look the same, but every week will be full of purpose.
This is a part-time role (15 hours per week), ideal for someone who is highly organised, people-focused and motivated by inclusion, community and impact. You don’t need to be a swimmer but you do need to care creating inclusive spaces where people can thrive.
Every session you support helps people who struggle to access mainstream swim sessions to exercise,to feel more confident and benefit from the WeSwim community.
Key Responsibilities:
Club Operations & Coordination
-
Coordinate weekly swim sessions, including booking swimmers and liaising with pool partners.
-
Act as the main day-to-day contact for clubs, supporting swimmers, volunteers and committee members.
-
Spot and resolve operational issues, escalating where needed.
Swimmer Membership & Support
-
Manage swimmer onboarding from application to first session.
-
Monitor swimmer attendance and respond to queries or concerns.
-
Maintain accurate and up-to-date swimmer information.
Swimmer Recruitment & Outreach
-
Build relationships with third-sector organisations to support referrals and recruit new swimmers.
-
Undertake outreach to maintain a healthy flow of new swimmers into WeSwim clubs.
-
Manage swimmer waiting lists and support smooth onboarding into sessions.
Administration, Data & Monitoring
-
Maintain club records, including membership data and attendance logs.
-
Monitor attendance and impact data to support reporting.
-
Use systems and tools to keep club administration efficient and organised.
Communication & Relationships
-
Communicate clearly with swimmers, volunteers and committees via email, WhatsApp and other channels.
-
Liaise with external partners such as pool staff and local stakeholders.
Diversity and Inclusion: We are passionate about creating a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, ethnicities, ages, sexual orientations, gender identities, and abilities. We particularly welcome applications from disabled people, people from the Global Majority, LGBTQIA+ individuals, and those underrepresented in charity employees. We believe diverse perspectives strengthen our decision-making and help us better serve our community.
Location: This job is London based. Your work will mostly be from home but you will be required to visit one of our London Clubs at least once a month. Please only apply if you have the right to work in the UK and are based within easy reach of London.
Join us in making a difference to increase opportunities for disabled people to swim in London.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Your role
We are seeking a Digital Communication & Events Coordinator to support Design for Good’s programmes and initiatives. You will bring energy, ownership, and initiative to strengthen existing work and deliver new activities, working closely with our Communications & PR lead, programme staff, and senior management to execute our digital communications and events strategy.
The working environment is informal, multilingual, team-oriented, and encourages individual input, learning, and an entrepreneurial mindset. You will have the opportunity to showcase our international scope, activate a global network, and support the delivery of impact-driven programmes to improve life through design. This role reports to the Managing Director of Design for Good.
Key requirements
-
3+ years’ experience in Business, Communications, Marketing, Design, or a related field, with a strong interest in digital communications and events.
-
Excellent written and spoken English; additional languages a plus.
-
Highly organised, detail-oriented, able to structure, prioritise, and meet deadlines consistently.
-
Comfortable working independently in a remote, international team.
-
Able to manage multiple priorities and support planning and coordination of digital and in-person events.
-
Creative and confident using design skills for social content, presentations, and basic animations (a strong plus).
-
Proactive, with strong ownership, follow-through, and a practical “can-do” mindset.
-
Curious and people-oriented, motivated to build and nurture relationships across partners, volunteers, and collaborators.
-
Passion for social and environmental impact; non-profit experience is a plus.
Key responsibilities
Digital Communications & Social Media
-
Support development and execution of social media strategies to expand reach and impact.
-
Schedule, publish, and manage content across social and email channels.
-
Create social media assets (graphics, animations, reels, videos).
-
Monitor, analyse, and report monthly on performance.
-
Ensure consistency across all digital communication channels.
-
Support creation of the Annual Review, including content coordination and internal reviews.
-
Develop and adapt presentations for partners, funders, events, and internal use.
-
Prepare briefings and communication materials for stakeholders and events.
Website Development & Maintenance
-
Manage website content via CMS (Squarespace experience a plus).
-
Gather, create, and post relevant content.
-
Analyse and report key platform metrics monthly.
Online and In-person Events
-
Support planning and delivery of webinars, Q&A sessions, and other online events.
-
Moderate live chats and Q&A sessions, including Slack and Teams.
-
Upload and manage event recordings on YouTube.
-
Assist coordination of in-person events, including the annual global gathering and CDO roundtables.
Preferred skills and qualifications
-
Ability to translate complex topics into clear, engaging content.
-
Experience supporting events beyond logistics, including participant engagement and follow-up.
-
Interest in ethical, person-first, inclusive storytelling across cultures and regions.
-
Confidence experimenting with new digital formats (carousels, short videos, interactive presentations).
-
Experience working with volunteers, pro bono partners, or multi-stakeholder collaborations.
-
Exposure to or experience in international culture, creativity, or sustainability initiatives.
-
Comfortable using engagement metrics to improve communications.
-
Proactive, accountable, and able to follow through on commitments.
-
Ensure all communications reflect Design for Good’s tone, values, and visual identity.
*Must be UK based to apply
Registered Charity
6 - 10
Design for Good builds, trains and focuses a passionate global creative community to design direct and lasting impact for the United Nations’ SDGs.
The client requests no contact from agencies or media sales.