Volunteer Programmes And Operations Manager Jobs
We have an exciting opportunity for an Operations Manager to join our team in Gloucestershire, working 37.5 hours a week. This role is based at our Gloucester office, also covering the Wiltshire & Swindon region with weekly travel expected.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the Role:
We are seeking a dynamic and adaptable individual for a hybrid role based in our Gloucester office with weekly travel expected to the Wiltshire & Swindon region. This position offers a unique blend of working environments supporting a healthy work-life balance, offering the flexibility to work from home on occasion.
As the Operations Manager for Gloucestershire and Wiltshire you will be responsible for the implementation, development and the ongoing delivery of a high performing service through excellent operational management and supervision of people and resources.
You will ensure the team delivers individual, tailored support for adult victims of any crime primarily through group and peer support with the option of individual casework support where this is appropriate for the victim.
You will work closely and collaboratively with a range of stakeholders including the Office of the Police and Crime Commissioner, Gloucestershire Constabulary, Wiltshire Constabulary, Gloucestershire County Council, criminal justice agencies as well as other statutory agencies and third sector organisations across Gloucestershire and Wiltshire.
You will be the nominated deputy for the Area Manager covering both services and this will include assisting the Area Manager in monthly/quarterly reporting and attending monitoring meetings with the PCC office.
As part of your role you will ensure victim voices and experiences are listened and responded to in and beyond the criminal justice system.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We are currently seeking an enthusiastic individual to join us as a Regional Volunteer Team Leader, based from home, located within easy reach of Oldham, Manchester with some time spent at a centre and travel across the region.
You will join us working 35 hours per week on a permanent basis. Some occasional weekends may be required. In return, as our Regional Volunteer Team Leader you will receive a competitive salary of up to £30,058 per annum plus excellent benefits.
Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.
Our adoption and homing centres care for thousands of cats each year until they are able to find a loving new home. This success would not be possible without our dedicated team of employees and volunteers. Dealing with thousands of visitors each month, our centres are the face of Cats Protection and we pride ourselves on our employees providing the very best in animal welfare and customer service.
Responsibilities of our Regional Volunteer Team leader:
The main purpose of this role is to provide high level volunteer management within a designated geographical area. The post holder will recruit, induct, train and provide ongoing support to teams of diverse volunteers to enhance the effective running of activities and ensure they are carried out in line with best practice. These activities could take place within our centres, branches, regionally, and/or within a project.
What we’re looking for in our Regional Volunteer Team Leader:
- Ability to multi-task and work on own initiative, accurately and under pressure
- Ability to build strong relationships and work as a team in a collaborative way
- Positive attitude
- Flexible and adaptable
- Experience of supervising employees and volunteers
What we can offer you:
- salary of up to £30,058 per annum plus excellent benefits
- generous annual leave entitlement
- contribution pension scheme
- life assurance scheme
- range of health benefits including private healthcare
- Employee Assistance Programme
- and more
Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.
Closing date: 25 June 2024
Virtual Interview date with written exercise: 03 and 04 July 2024
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
Please emailif you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
ROLE SUMMARY
This role offers an exciting opportunity to make a significant impact on the lives of young people and contribute to the ongoing success and development of The Diana Award's programmes and partnerships.
The Director of Programmes and Partnerships is responsible for ensuring The Diana Award delivers quality impactful programmes and develops strong strategic partnerships that harness young people's power and potential to change the world. This role is one of four Director-level positions within the organisation, forming the Senior Leadership Team alongside the CEO.
The Programmes Directorate currently comprises four teams: Anti-Bullying, Mentoring, Social Action, and Impact and Influence, with a staff count of 25 plus a pool of associate trainers. The Diana Award’s programme strategy (2021-2026) focuses on embedding evidence-driven, youth-led approaches across our programmes, enhancing our profile as a platform for youth-led social action, and increasing our influence on policies affecting young people.
The Director of Programmes and Partnerships will work collaboratively with other members of SLT and the CEO to drive forward the organisation’s strategy and plans as set out in The Diana Award’s five-year strategy, Future Forward, and play a vital role in shaping the new strategy.
As part of our Future Forward strategy, you will lead on the specific objective to develop and deliver programmes for young people that unlock their potential, create opportunities for growth and inspire action.
Impact and Effectiveness: Increase our effectiveness and impact by embedding evidence-driven, youth-led approaches across our programmes.
Expertise and Profile: Enhance our expertise and profile as a platform and catalyst for youth-led social action.
Voice and Influence: Increase our voice and influence on policies and practices that affect the young people we work with and their ability to effect social change.
JOB DESCRIPTION
Senior Leadership
- Drive the organisation’s strategy and vision as a member of the Senior Leadership Team, taking key decisions in the best interest of the organisation.
- Promote best practices across the organisation, including equal opportunities, risk management, data protection, safeguarding, health and safety, volunteer management, continuous improvement, and staff support and development.
- Build and maintain effective relationships with external stakeholders across public, private, and third sectors to ensure high-quality delivery of all The Diana Award’s programmes.
- Represent The Diana Award at external events and act as a media spokesperson as required.
- Prepare reports for the board of trustees and participate in board meetings.
Programme Strategy
- Provide leadership for programmes that deliver high impact, co-designed integrated approaches, which put young people at the centre of design and delivery in line with our theory of change.
- Lead the design, delivery, and review of The Diana Award’s programme strategy, ensuring alignment with strategic priorities and conducting quarterly reviews to monitor progress.
- Work with the Impact and Influence team to embed evidence-based programming within the directorate, developing and rolling out appropriate systems and processes for monitoring, evaluation, and learning.
- Oversee The Diana Award’s policy function, supporting the Policy team and heads of teams to develop and embed policy objectives within programme plans, contribute to policy development, and identify opportunities to engage policymakers with our work.
- Identify and develop cross-cutting workstreams and initiatives to support the programme strategy and assist programme managers in their implementation.
- Maximise opportunities for young people to engage meaningfully and inclusively in programme planning, delivery, and review, adhering to sector best practices.
- Collaborate with the Communications and Impact and Evaluation teams to develop robust and compelling resources to communicate programme impact to core audiences.
Programme Partnerships and Funding
- Build and maintain strategic programme and policy partnerships effectively through regular communication and quality report production.
- Identify and cultivate new programme partnerships and funding opportunities to support the growth and sustainability of our work with and for young people.
- In collaboration with the fundraising team and programme heads, develop pitches, products, and funding proposals.
- Hold budgetary responsibility for the Programmes Directorate and work with heads of teams to develop annual budgets and monitor expenditure.
Team Leadership and Management
- Build a cohesive and engaged Programmes Directorate that embraces The Diana Award’s core values, delivers work to the highest standards, and fosters a culture committed to reflective learning, accountability, and impact.
- Provide strategic and operational oversight on safeguarding as a member of TDA’s safeguarding committee, ensuring that a safeguarding culture is embedded within the programmes directorate and that safeguarding policies and procedures are fully understood and applied across teams.
- Directly line manage heads of teams, enabling them to connect, collaborate, and provide peer support through regular group meetings.
- Manage and support the wider Programme Management Team to collectively plan and deliver against our strategy through regular check-ins and monthly meetings.
- Ensure teams have clear shared and individual work plans, and that regular supervision, appraisals, and team meetings occur to monitor progress.
- Foster effective business partnerships between programme teams and core functions such as safeguarding, Marcomms, Operations, Fundraising, etc.
- Implement appropriate policies and practices for recruiting, onboarding, and managing volunteers in line with sector best practices.
- Encourage and support continuous professional development within the directorate by signposting and seeking relevant opportunities.
PERSON SPECIFICATION
Skills and Experience
- Substantial experience in a similar leadership role, managing a fast-paced programme portfolio.
- Experience leading and delivering successful large-scale services for young people.
- Strong understanding of evidence-based programming, including using theories of change to guide programme practice.
- Proven experience in fundraising and business development, ideally including commercial projects.
- Proven experience of cultivating new programme partnerships to support service delivery and / or policy engagement.
- Demonstrated ability to lead, motivate, and develop a cohesive, high-performing team.
- Highly developed skills in influencing and bringing about change at a senior level.
- Public speaking and proactive networking abilities.
- Excellent organisational, planning, and management skills with a strong attention to detail.
- Superior interpersonal, written, and verbal communication skills, capable of working with a wide range of stakeholders.
- Experience in budgetary management, forecasting, and reporting.
- Demonstrable experience of safeguarding, from both a strategic and operational perspective.
Personal Attributes
- Commitment to and ability to inspire adherence to The Diana Award’s vision, values, and mission.
- A self-starter with drive, determination, and commitment to achieving results.
- Commitment to self-development and keeping up to date with sector trends and developments.
- Good judgement and the ability to make sound decisions.
- Driven to achieve great results.
OUR CULTURE
We know that change is a team effort, and work hard to make sure every member of staff is inspired, nurtured and supported.
Every staff member has their own personal training and development budget, ability to work flexibly around core hours, access to our employee assistance programme 24/7, wellbeing initiatives, equipment to support you both at home and in an office environment (if applicable), opportunities to connect, collaborate and celebrate with colleagues both in person and online, and much more.
We are committed to safeguarding and promoting the welfare of all. This is a responsibility that is shared by all members of staff the successful candidate will be subject to an enhanced DBS or equivalent police check.
APPLICATION DETAILS
Application deadline: Thursday 04 July 2024 at 1PM. Shortlisted candidates will be invite to an interview during the week of Monday 15 July 2024 in our London Office.
Good luck with your application!
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.
Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with partners, including Dell Technologies, KPMG, the NHS and Network Rail we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).
Each year we impact 60,000 young people thanks to industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.
The Programme Coordinator role
Due to the exciting expansion of our programmes we are seeking a new team member to support our next year of growth and delivery.
In this role you will provide crucial customer service and administration to support the delivery of our inspiring employability and skills-focused workshops in schools.
What you will be doing
- Coordination of multiple projects and events
- Using systems and administrative processes to manage workshop delivery
- Engage with schools and volunteers
- Enhance our feedback and customer service to all our stakeholders
The skills and experience you will bring
- Managing multiple and often conflicting priorities
- Use of IT, data and systems to operate efficient programmes
- Accuracy and attention to detail
- Understanding the importance of deadlines and achieving targets
- Excellent written and verbal communication skills
- Planning, coordination and organisation
- Time management
- Customer service delivery focussed with a desire to achieve targets and objectives
- Technology (inc. MS office, including excel and spreadsheets) and seeking ways to maximise IT in administration
- Problem-solving and using initiative
To read the full job information pack, either visit our website or download the attachment. Please read this before completing your application as it contains some helpful advice of what we are looking for.
Job details
- £26,000 salary (pro-rata for part time)
- Full or part time opportunity (min 3 or 4 days a week)
- Hybrid working
- 28 days holiday + bank holidays
- Training budget
And if you join our team, you can expect to receive feedback like this from our former students:
"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for it. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you."
Hybrid working
This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance for the team days in London.
A cover letter is optional instead of completing the application questions. While we encourage the use of innovative technology in our work, we want to hear your voice and personality in your application. AI is a tool, not a shortcut. This doesn’t mean asking AI to do the work for you, or copying and pasting answers, as this would limit the way you can showcase your personal experiences and strengths.
In your cover letter consider telling us your skills, experience or approach to the headings and activities we’ve outlined in ‘Key Responsibilities'. Then tell us about how you meet the person specification.
Talent is everywhere, opportunity is not. The Talent Foundry, a UK education charity, bridges this gap and improves social mobility for young people.
The client requests no contact from agencies or media sales.
We're looking for a new Volunteer-Led Services Manager to lead our transport and befriending services as well as helping us to grow our team of volunteers across the whole organisation.
Key responsibilities are:
- Day to day oversight of our Volunteer Led Services (Community Connections Befriending, and Community Connections Transport and Care Home Befriending)
- Line management of Befriending and Transport teams
- To further develop these projects and ensure user/volunteer involvement
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about inclusion and engagement?
Carers Support West Sussex provides services for and with unpaid carers who look after a relative or friend who could not manage without their support. Our teams provide tailored information, advice and support to help improve carers’ resilience and ensure they are supported to maintain their caring roles.
You will join us at an exciting time for the charity when we have just brought together our Engagement and Volunteer teams to grow and diversify our volunteering offer and ensure unpaid carers are included in the design and delivery of services. You will have strong leadership skills with experience of managing a multi-disciplinary team working remotely.
We reserve the right to close the application early. An early application is strongly recommended.
Key Duties:
- Leading a team to develop and deliver programmes of work, meeting targets around carer inclusion and growing our volunteer numbers
- Working with the Leadership Team to develop our Engagement and Volunteer Strategy
- Collating and analysing data
- Overseeing the engagement of Young Carers working closely with WSCC as part of the Young Carers Partnership
- Overseeing projects within the team which focus on reaching and engaging with diverse communities
- Promoting the Think Carer principles across all networks
Benefits
- Remote/Flexible Working - with occasional visits to our offices or venues in West Sussex
- Flexible hours – work around your commitments
- Holidays - 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays)
- Benefits - Healthcare and Employee Assistance Programme with perks and discounts.
- Team - working with kind and caring colleagues
For the full job description please refer to the full job pack attached below.
The client requests no contact from agencies or media sales.
- Manage the working practice and support the development of team members within the Programmes team including direct line management of the x2 Senior Expedition Coordinators.
- Recruit and induct senior expedition leaders (Chief Leaders) with the support of the Programmes team.
- Act as the key contact for Chief Leaders during the planning phases of expedition programmes.
- Act as the first port of call for all queries relating to operational management.
- Support the Curriculum, Impact and Training Manager, in the management, planning and delivery of training events for both Leaders and Young Explorers.
- Support and guide Chief Leaders and wider expedition leader teams to develop robust and developmental operational plans.
- Contract efficiently and liaise effectively with third-party providers in-country to ensure logistical plans and support is in place to develop programme itineraries.
- Recruit and assess high quality and appropriately skilled volunteer leader teams for upcoming expeditions.
- Support the Head of Programmes and Expeditions to develop expedition budgets and forecast expenditure to inform future planning.
- Manage processes and relationships with team members and external providers to ensure cost-effective practice.
- Support senior expedition leaders to deliver expeditions on budget.
- Manage the process of reconciliation following the return of our programmes.
- Review and develop organisational policies and operating procedures to ensure and maintain best practice, working with Technical Advisors as appropriate.
- Liaise with external auditors as appropriate to ensure compliance with BSI 8848, AALA and the Learning Outside the Classroom quality assurance criteria.
- Support expedition Chief Leaders and colleagues to develop risk and incident management protocols appropriate for the expedition location and client group.
- Participate in the Operations Sub-Committee and main board meetings with trustees as necessary.
- Represent the charity as an ambassador in a range of public fora.
- The Expedition Manager may be delegated responsibility for the oversight and development of specific process areas as appropriate.
- Liaise with external suppliers to arrange and review annual staff training for the Duty Operations team.
- Be ‘on call’ during operational periods as part of a duty rota.
- Act as Senior Duty Officer to lead, manage and coordinate responses to field incidents or crises.
We want equal access to challenging learning and adventure in the wilderness as an unbeatable preparation for adult life.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.
Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with partners, including Dell Technologies, KPMG, the NHS and Network Rail we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).
Each year we impact 60,000 young people thanks to industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.
The Programme Manager role
Due to the expansion of our programmes we are seeking a new team member to support our next year of growth and delivery.
You will be managing and developing skills and employability programmes designed in partnership with industry. With support, from your team and colleagues, you will ensure TTF educational programmes are successfully delivered from conception to evaluation. You will work collaboratively with our corporate and industry partners to support teachers and students in schools and further education institutions.
What you will be doing
- Management of multiple projects and events
- Team management (experience of line managing direct reports)
- Use systems and administrative processes
- Building exceptional relationships with partners, teachers and volunteers
- Evaluation and reporting
To read the full job information pack, either visit our website or download the attachment. Please read this before completing your application as it contains some helpful advice of what we are looking for.
Job details
- £35,000 salary (pro-rata for part time)
- Full or part time opportunity (min 4 days a week)
- Hybrid working
- 28 days holiday + bank holidays
- Training budget
And if you join our team, you can expect to receive feedback like this from our former students:
"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for it. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you."
Hybrid working
This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance for the team days in London.
A cover letter is optional instead of completing the application questions. While we encourage the use of innovative technology in our work, we want to hear your voice and personality in your application. AI is a tool, not a shortcut. This doesn’t mean asking AI to do the work for you, or copying and pasting answers, as this would limit the way you can showcase your personal experiences and strengths.
In your cover letter consider telling us your skills, experience or approach to the headings and activities we’ve outlined in ‘Key Responsibilities'. Then tell us about how you meet the person specification.
Talent is everywhere, opportunity is not. The Talent Foundry, a UK education charity, bridges this gap and improves social mobility for young people.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Stepping Stones exists to improve the lives of adults with learning disabilities. We are seeking an enthusiastic and agile manager who will be at the heart of the organisation and will lead a small team of qualified tutors and volunteers in continuing to provide high quality experiences for the people who attend. Stepping Stones is a community that loves to socialise and learn new skills together. Our current programme includes art, dance, drama and music, together with digital skills and cooking.
This role is responsible for strategic development with the guidance of the Board of Trustees, income generation, and the management of all aspects of service delivery. It is our intention to appoint a new post of Activity Co-ordinator to support the Charity Manager as budgets allow. You will play an active part in designing this role so that it enhances our delivery and increases capacity within the organisation.
Our experience during the pandemic and consequently, has shown us that being together in real life is an essential element of our offer to the people who attend Stepping Stones and so this post requires a physical presence preferably 3 days per week during the period when classes are running (30 weeks per year). We are open in our approach to recruitment and are keen to support the right candidate to flourish. This means that we are happy to consider flexible working hours and an annualised hours contract if this supports your work life balance.
ABOUT YOU
You will build good working relationships with all stakeholders including the people who attend our classes, their network of support (including support workers, carers and family members), funders, partners and the local community. Reporting directly to the Board of Trustees, you will be comfortable working with autonomy. You will be a strong team leader, proactive problem solver, and confident making decisions for the good of the organisation. Whilst the role demands strategic thinking and planning, it also requires you to be visible and accessible. You will sometimes contribute to activities when time allows, for example, in pilot phases of new classes
ABOUT THE CHARITY
Stepping Stones is a thriving, longstanding and highly valued community organisation. We have delivered activities for over 30 years and our weekly classes are an important part of the lives of people who attend.
Our main delivery is a timetable of up to 14 weekly classes from our base in a multipurpose community centre. We also have activities off site including gardening at a local allotment and music and art classes at a day centre and residential home. Each week over 100 people benefit from our activities.
HOW TO APPLY
Please see the attached Job Description and Person Specification.
To apply, please submit a CV and cover letter through CharityJob, outlining your motivations for applying for the role and highlighting how and where you meet the Person Specification.
Creating life enhancing and worthwhile opportunities by listening to, learning from and working with adults with learning disabilities
The client requests no contact from agencies or media sales.
Just Like Us is the LGBT+ young people’s charity and works with thousands of schools and young people across the UK through its programmes.
Our Education Programmes are focused on engaging primary schools, secondary schools and sixth form colleges across the UK to take part in our programmes and ensure LGBT+ young people can thrive. Just Like Us has already worked with thousands of schools and gained recognition for our Growing up LGBT+ report (2020) and our Positive Futures report (2023). By 2025, we aim to reach more than 60,000 school pupils annually through our programmes.
This role is critical to the delivery of this mission and will support the Head of Education Programmes to meet the needs of our several thousand-strong school network so that we can reach even more LGBT+ young people across the UK. This role will be working across School Diversity Week and the Pride Groups programme.
This role is an entry-level position and will provide the successful candidate with a strong foundation for a career in the voluntary sector. We are looking for someone who is eager to learn, with strong organisational and administrative skills, and good communication skills to join a friendly, driven Programmes Team.
We are very keen to hear from underrepresented voices, particularly trans and non-binary, Black and/or PoC candidates.
Please see the application pack for more details and how to apply.
Job description
Programme delivery:
- Support the Programmes Team to deliver our programmes, including Pride Groups, School Talks and School Diversity Week
- Manage the administration of Education Programmes
- Act as a first point of contact for schools on our programmes, answering questions, sharing new resources and encouraging participation. This includes engaging with new schools to increase our networks and managing a busy inbox
- Engage new schools to increase our networks, including representing the charity at conferences and events
- Maintain good relationships with school contacts, lead on liaising with school staff to confirm bookings, monitoring invoices, membership and renewals
- Work collaboratively across teams to manage logistics and ensure the smooth running of Just Like Us programmes throughout the academic year.
- Support the delivery of our education programmes, including delivering talks, and training for teachers and other education stakeholders on LGBT+ issues
- Support with the creation and development of education resources
- Assist the monitoring and evaluation of programmes by distributing surveys, collecting case studies and providing analysis of data obtained to evidence our impact
- Support our marketing and communication initiatives, writing emails and monitoring open rates
- Assist with the maintenance of our online portals of resources for school staff and the online school staff networks
- Support programme effectiveness by streamlining internal workflows and procedures
Cross-team working
- Collaborate with colleagues in our Communications, Development and Education to deliver our charitable purpose
- Diversity, Equity, and Inclusion (DEI) Initiatives: Champion diversity, equity, and inclusion initiatives within the charity, promoting a culture that embraces and celebrates individual differences.
- Alongside the senior leadership team, support the development and implementation of DEI strategies to ensure the organisation's programmes and workplace practices are inclusive and reflect the diverse communities it serves.
Safeguarding is a collective responsibility and all employees, volunteers, and stakeholders are expected to actively contribute to creating a safe and supportive environment for children, young people, staff, adults at risk and programme participants.
The listed role responsibilities are not exhaustive and employees may be required to take on additional tasks related to other organisational needs as and when necessary.
Applicants must have the right to live and work in the UK.
Please see the application pack for more details and how to apply.
The Director of Programmes will contribute to The Africa Centre’s emerging strategic priorities, overseeing and delivering programmes and related project activity. They will engage and connect with diverse audiences and communities through creative programming, delivering innovative, enriching, dynamic and enjoyable events and experiences that entre people of African descent and reach the widest demographic. They will play a leading role in delivering our learning and inclusion work, developing audiences, existing and new, and oversee all The Africa Centre programme activity across the UK, on the African continent and in the wider African Diaspora.
As part of the Senior Leadership team, they will play an important part in driving the vision, mission, and values of The Africa Centre as a world-leading organisation at the forefront of debate, dialogue, and social purpose around our five core pillars of arts & culture, education, community development, entrepreneurship & innovation and thought leadership. Through innovative programme development, they will ensure that the urgent issues faced by people of African descent are reflected and addressed in The Africa Centre’s activity profile. They will ensure that The Africa Centre is a place of fun, connection, education and information, relevant to all people with an interest in Africa and African people.
KEY RESPONSIBILITIES
Strategic Leadership
- Oversee, convene and deliver TAC programmes, developing live and digital content in line with our strategic priorities.
- Fulfil the leadership role of contributing to the development of The Africa Centre’s emerging strategy.
- Lead and convene programme development and content delivery, ensuring commercial, artistic, operational and audience development objectives are met for both live and digital events.
- Draw on audience segmentation, communications and brand strategies to strategically align programme to audience and our income generation objectives.
- Work collegiately with the Senior Leadership Team to develop and deliver The Africa Centre’s Audience Development Strategy linked to the programme and strategic objectives.
- Identify opportunities to apply for funding and contribute to income generation activities related to programming and engagement.
- Lead on developing and delivering high quality experiences for artists and experts across all our activities, ensuring they are supported and nurtured.
- Establish a strategy for identifying, supporting, and nurturing new creative talent.
- Lead on safeguarding, equalities, diversity, inclusion and access across the organisation’s programming.
Programme Leadership
- Deliver world class content to reflect African excellence drawing on the best creative minds and experts across multiple genres – from contemporary arts to literature and fiction; science and history; geo-politics and climate change; equalities and democracy and more.
- Deliver original content that has variety, breadth, and depth, identifying the most appropriate structure for building relationships with partners, commissioning new work, contracting artists, identifying thought leadership opportunities and utilising a wide range of formats – live and digital - to implement ideas.
- Draw on the expertise within the team, their networks and creative content, convening an holistic programme in line with TAC’s strategic priorities, income generation priorities and brand.
- Develop and implement TAC’s Elimu Education Programme, fostering relevant relationships with educational institutes from primary to tertiary levels across the UK and beyond, and co-creating programmes of activity.
- Oversee the development, implementation, monitoring and reporting of any contracted work that delivers programmes of activities in the UK and abroad,
- Lead on developing, nurturing and administering relationships with strategic partners including the TAC Global Network of Affiliate Organisations.
- Oversee the work of the Young Africa Centre.
Engagement
- Maintain existing and develop new audiences, identifying programme strands that respond to and anticipate the needs and interests of diverse communities, introducing new ideas, innovative content and inclusive talent pathways.
- Seek out, develop, and sustain networks, stakeholders and partnerships at local, regional and global levels, and explore new ways for the charity to grow and develop at the cutting edge of global ideas
- Identify opportunities to develop The Africa Centre events across the UK and digitally, to reach wider audiences and deepen brand recognition across the year.
- Identify project funding to develop audiences, increase diversity and meet equalities objectives.
- Oversee learning and engagement programmes in the UK.
- Deliver and build upon current UK funded projects and contribute to developing funding bids.
- Oversee the management of TAC’s marketing and communications functions, including our public relations, website and social media accounts, ensuring that they are updated, relevant and archived appropriately.
Impact
- Lead on development and delivery of the organisation’s strategic Monitoring, Evaluation and Impact framework and associated plans and systems
- Develop and delivering TAC’s social purpose agenda, ensuring alignment with our strategic objectives.
- Oversee the development and management of TAC’s archives, be it digital, documental or physical, ensuring that they are catalogued, accessible and available for utilisation as a key resource.
Operational
- Line manage the programme, education and engagement team(s), recruiting, as necessary, skilled persons to deliver TAC programmes.
- Manage the delivery of contracts and partnership collaborative efforts, ensuring that contracting is delivered to the highest standards at all times to protect the reputation and financial standing of the charity and to meet contractor’s expectations.
- Identify potential funders relevant to area and contribute to writing business plans demonstrating a seamless relationship between content, programmes, events, audiences, and the core business activities
- Support the work of the Director of Development Team in developing and delivering the fundraising strategy and the Director of Finance & Operations on delivering TAC financial plans
Governance & Compliance
- Write reports for the board as and when required by the CEO in a timely and appropriate manner
- Work with the Director of Finance & Ops to ensure the financial health and sustainability of the charity in delegated budget area(s), adhere to TAC Financial Regulations and Procurement Policy.
- Ensure that all artist contracting is undertaken within TAC procurements and contracting policies observing all other required policies and statutory guidelines e.g., Equalities, Safeguarding, Health and Safety, Intellectual Property, GDPR, Finance and Procurements etc.
- Maintain accurate records on The Africa Centre’s document management system and databases.
- Respond to general enquiries by email or telephone, manage own workload and maintain an online diary, using agreed TAC systems.
- To promote and comply with current legislation including The Africa Centre policies on Equality and Diversity and Health & Safety, Safeguarding, in the delivery of services and the
- Uphold the TAC brand and reputation
Leadership
- Be a vital, collegiate member of the TAC Senior leadership team,
- Develop and nurture relationships with the TAC Board, managing relevant committees and reporting to the Board and sub-committees as required.
- Represent the organisation at appropriate internal and external events and meetings, locally, regionally and globally.
SKILLS AND EXPERIENCE
Essential
- A clearly-evidenced long-standing passion for Africa and people of African Descent
- 3 - 5 years working at a senior level in a similar role
- Excellent Programme Management experience with excellent budget management skills
- Excellent communication and networking skills, adept at effectively engaging people across a range of settings – from school children to Prime Ministers and Presidents;
- Educated to degree level of equivalent (relevant subject area)
- Team player, able to work cross disciplinary with artists, experts, academics, key stakeholders, and audiences in a programming function working with diverse audiences
- Specialist knowledge of audience development gained through 3 years’ experience
- Agile approach to work, recognising the limitations and challenges of running a small charitable organisation and willingness to work flexibly to get things done, apply effort and integrity at all times. Regular weekend and evening work will be required.
- Experience of working with an operations team to deliver events (production, tech requirements, artist management)
- Experience of delivering to funder obligations (Trusts and Foundations/Public and Private Funding) • Excellent network in publishing; cultural and creative sector; or other relevant sectors
- Proficient with Microsoft Office Suite, Google Docs, et al.
Desirable
- Understanding and experience of digital content production
- Masters level qualification or equivalent
- Awareness of how to use emerging technologies including AI to develop impactful programming and engagement.
- Experience of working within a grant management organisation.
- Experience of positive action activity to deliver inclusive Programmes (equalities, diversity, inclusion, and access)
Work Arrangements
Location: The Africa Centre office, London. Occasional remote working is encouraged. The post-holder will be required to be on location in London for relevant activities. Some international travel will be required.
Type of contract: Permanent
Reports to: Chief Executive Officer
Works with: Senior Leadership Team of Director of Development, Director of Finance & Ops and CEO
Responsible for: Programme Managers (x 2 - 3), freelance workers, volunteers
Hours of work: Full time. 35 hours per week. The post holder will be expected to be flexible and there will be requirements to work such days and hours that may vary in accordance with business requirements, including regular evenings and weekends and occasional holiday periods.
Holidays: 25 days per year, plus Christmas shutdown (3 days) and public holidays
Accessibility and Inclusivity
We welcome applications regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. Disabled applicants are invited to contact us in confidence at any point during the recruitment process to discuss steps that could be taken to overcome operational difficulties presented by the job, or if any adjustments or support are required regarding the recruitment process.
To apply please forward a CV and send in your CV and a covering letter of no more than 2 pages or a video presentation of no more than 2 minutes in length
The client requests no contact from agencies or media sales.
Yes Futures empowers young people to believe in themselves and discover their personal potential.
We are a multi-award winning charity, established in 2012. Our successful programmes have already made a proven difference to the lives of over 3400 young people.
We are ambitious about expanding our impact to many more young people and we are seeking a passionate and driven Programme Manager(s) to join delivery team and help us scale our programmes to more schools.
Programme Manager role
We are now looking for an enthusiastic and committed Programme Manager(s) to join our existing Programme Team in September 2024 on a full or part-time basis (6-month fixed-term with potential to extend). As a Programme Manager, you will be responsible for managing the Yes Futures programmes in-person, in our partner primary and secondary schools in North London, Essex, Hertfordshire, Bedfordshire & Buckinghamshire.
Main Responsibilities
You will be one of a small team of Programme Managers, dedicated to delivering excellent programmes which make a positive difference to the lives of students. The main responsibilities of the Programme Manager role are:
Programme delivery
- Responsible for the care and wellbeing of all students in your schools on the programme;
- Communicating with parents where necessary during the programme, by email, letter and telephone;
- Planning and delivering whole-group workshops for students;
- Planning and delivering information and celebration events for students and parents;
- Facilitating the in-person and online volunteer coaching team to deliver student coaching sessions. As well as delivering coaching sessions to students, where required;
- Developing business and charity partnerships for day trips;
- Planning and delivering the day trips included in the programme;
- Supporting the planning and delivery of the Into the Wild and World of Work day trips;
- Implementing discipline procedures, including reporting serious discipline issues;
- Implementing all necessary Health and Safety and Child Protection procedures, including recording and reporting any incidents;
- Ongoing communication with the school and Yes Futures head office regarding student engagement and progress.
Organisation and administration
- School onboarding, including ensuring that dates are planned, students are recruited and parental agreements are returned;
- Planning and organising the logistical elements of the programme (timetables, activities, sessions plans etc) through liaising with Yes Futures head office, school staff, businesses, charitable organisations and the rest of the Coaching team;
- Creation of Risk Assessments, parent letters and programme-related documents for schools;
- Sourcing materials needed for programme sessions, including lunches for trips;
- Assisting with finance and petty cash where required.
Management of volunteer Yes Futures Coaches
- Managing and developing the skills of your Coaching teams (usually 2-6 adults per school);
- Ongoing communication with your Coaching teams, to foster their enthusiasm and commitment;
- Supporting Coach recruitment for future programmes;
- Supporting the planning and delivery of training for Coaches;
- Maintaining accurate and secure records of Coaches’ personal information, absences, sickness and other relevant information.
Evaluation and reporting
- Facilitating the pre-, mid- and end of programme evaluations;
- Oversight and input of key student monitoring data and impact data;
- Debriefing and ongoing feedback collection from schools and Coaches;
- Ensure all work is carried out in an effective and timely manner to support continued high standards of the Yes Futures programmes.
Programme Managers will also be given the opportunity to support with other Head Office functions, including but not limited to:
- Strengthening our strategy, programme design and theory of change;
- Supporting the marketing of Yes Futures to new schools and customers;
- Developing our fundraising strategy through bid writing and other fundraising tasks;
- Establishing relationships with key partner organisations;
- Planning our future Ambassador offer and other pilot programmes.
In addition, as part of our focus on employee development, you will be able to dedicate time to individual personal development opportunities and gain further professional growth through leading working groups in strategic areas in which you are interested.
Benefits to you
Yes Futures is an incredible place to work. In the past two years, we have been awarded places in both the Top 100 Social Enterprises UK and the Escape 100: Best Companies to Escape To.
This is a unique opportunity to have an incredible impact, by joining our ambitious team at this exciting stage in the charity’s growth. You will have significant ownership over your work, enabling you to thrive and grow your talents in a collaborative environment alongside a supportive, fun team of colleagues.
As well as a generous reward package, we provide:
- 25 days’ holiday + bank holidays, increasing year-on-year to 30 days’ holiday after five years of service.
- Additional 3 days’ volunteering leave, so you can focus on your other charitable passions.
- Workplace pension with employer contribution of 5%.
- Flexible approach to work (remote working and flexibility around core hours 10am-4pm)).
- Generous CPD allowance for professional development and qualifications.
With us, you will make a tangible difference to thousands of young people’s lives.
Some testimonials from our current employees:
- "Yes Futures is an extremely positive and supportive working environment. All employees are valued and encouraged to contribute across all areas of the charity. My team are so enthusiastic and passionate about the fundamental ethos - helping to build a positive future for young people."
- "As well as every day being different, and the work we do being so rewarding, we have a fantastic team of dedicated, intelligent, interesting, passionate people! It's wonderful to be part of it all!"
- "I work with a supportive team with great passion and energy. We are all so different but share a passion for supporting young people. Our CEO is an inspiration and leads the way with her positivity, drive and enthusiasm."
How to apply
If you would like to apply, please send a CV and cover letter (max 600 words) to applications @ yesfutures. org. Please quote the role title and your name the subject line (e.g. Programme Manager - ‘Your Name’) by Monday 1 July (9am).
Please include:
- Your motivations for applying
- How your skills and experience meet the person specification for this role
- Your home address/ town or postcode (which should be within the specified region)
- Your preference for full or part-time roles (i.e. days per week)
- If you have access to a vehicle for work (this is not a requirement for the role but helps us effectively plan our school allocations).
- The date from which you are available to start the role
Dates and recruitment timeline
Shortlisted candidates will be invited to a first-stage online interview taking place on 9 & 10 July (invitations will be sent by Friday 5 July at the latest). Successful candidates will then be invited to an Assessment Centre and Interview taking place on Wednesday 17 July (in-person at our Brixton office in London). Please keep all these dates free.
Start date
Ideally, we are looking for a Programme Manager to start by late August/ early September in order to provide a comprehensive induction and handover prior to the next delivery cycle in September (though there may be some flexibility to accommodate the right candidate).
Positive futures begin with self-belief. Yes Futures empowers young people to believe in themselves and discover their personal potential.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
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Job Description
Job Title: Operations Manager
Reporting To: Operations Director
Salary:£35,000 - £38,000 per annum ( based on Experience)
Seniority Level: Management
Location: On-site in Tooting Broadway, London
Contract:Full-time, 12-months fixed term, with potential to make permanent
POSITION SUMMARY
Business Launchpad wishes to hire a highly organised, process-driven individual to oversee operations for its Tooting Works business centre.
As a key member of the Tooting Works team, the Operations Manager oversees the renting of our office units, tenant relations, and building maintenance and management, among other things. The post holder ensures the centre is run to a high standard, including excellent customer service, compliance with all current building and health and safety legislation, a high occupancy level and operation within budget.
The Operations Manager line manages four team members, making up the lettings team and the maintenance team, and works closely with other teams, including marketing, finance and the delivery team for the Business Launchpad charity.
About Us
Tooting Works is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years.
Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own businesses.
ROLE & RESPONSIBILITIES
Centre Operations Management
- Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained and running smoothly, and that the lettings process is compliant and well-managed.
- Implement and monitor operational policies and procedures to improve efficiency and service quality, including opportunities to digitise procedures and services.
- Manage building improvement and repair projects in collaboration with the maintenance team and the operations director.
- Ensure compliance with health and safety regulations and manage risk assessments.
- Identify, anticipate and address problems and opportunities for the business centre in collaboration with senior management.
Customer Service
- Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
- Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
- Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.
Financial Management
- Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
- Negotiate contracts with suppliers and service providers to secure cost-effective deals.
- Ensure tenant arrears are regularly monitored and managed.
Line Management
- Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
- Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
- Handle recruitment, onboarding, and offboarding of staff members as needed.
Essential Skills / Experience
- Bachelor’s degree or higher.
- At least 2 years’ experience in operations work.
- Excellent organisational and administrative skills.
- Desire to drive operational excellence.
- Line management experience.
- Experience of managing a building, property or facilities beneficial.
- High comfort level with online tools such as MS Office, project management software, or similar.
- Strong written and oral communication skills.
- Negotiation and customer service skills.
- Resilient and adaptable with ability to multi-task.
- Solution finder.
About Rewards
- 25 days’ annual leave plus bank holidays
- Personal annual training budget
- Employee assistance programme including counselling
- Regular team socials throughout the year
- Generous sick pay allowance following probation
- General eye test
- Well-being day ( 1 day per year)
- Volunteer day ( 1 day per year)
The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.
Pre-employment Checks
Any employment with Business Launchpad will be subject to the following checks prior to your start date:
- Satisfactory Disclosure and Barring Service (DBS) check
- Receipt of two satisfactory references
- Proof of eligibility to work in the UK.
Please email your CV with a cover letter stating why you are interested in this role.
Please be aware that this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Equal Opportunities Statement
We are an equal opportunity employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to their individual background or circumstances.
The client requests no contact from agencies or media sales.
We have a rare opportunity to join our team in a key strategic and operational role as Programme Manager. Working as part of a Collaborative, Responsive, Enterprising, Playful and Reflective team (Our Values!), you will lead and develop our projects and programmes with young people and adults for the South London communities we serve.
We believe that music and media, delivered in a socially and culturally relevant way, have the power to positively change and shape people’s lives. Our purpose-built 3-story base in Brixton houses recording studios, a band rehearsal space, a production suite with top industry standard tech and software. Our work takes place mainly onsite with some community-based work in hospitals or at events.
This opportunity comes at a really exciting time for Raw Material. We are soon returning to our own building which by the end of 2024 will be refurbished via a £1.1m capital fundraising campaign to improve our operational capabilities and develop income generation opportunities and new facilities for the community, with a coworking offer and an increased hires and events programme.
The client requests no contact from agencies or media sales.
We're seeking skilled and dedicated individuals to join our team as a Service Manager for services working with 16 plus children and care leavers. In this role, you will play a vital role in providing effective leadership to an integrated and multi-functional team providing an assessment, support and move on to the young people we accommodate.
Your mission: to motivate and develop the staff team to consistently deliver a high quality and needs led responsive service to young people. Through this the overarching goal is to empower young people through the care system and in the development of lifelong tools they need to lead fulfilling lives outside the confines of traditional services.
About the Role:
As the Service Manager, you will report to a Regional Service Manager and will be working closely to ensure the services meet our business objectives. You will actively direct the team in their day-to-day work to ensure your young people’s needs are at the centre of the support process and the support provided is personalised and of a high quality.
You will be working within a strengths and recovery framework embedded within a trauma informed approach to meet the varying needs of young people experiencing a multitude of varying needs including offending behaviour and complex mental health. You will have responsibility of housing management and will work within the management team and internal SHP Central teams to ensure the service are delivered to the highest standard.
About you:
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Experience managing staff working across multiple sites.
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Experience managing accommodation based services with a variety of tenure and a knowledge of housing management and health and safety.
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Your toolkit includes a track record in building positive stakeholder relationships and community networks.
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Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
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You can creatively inspire opportunities for our young people to thrive and staff to develop to their highest potential.
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A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
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Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
About SHP:
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic Management Team. Together, we'll transform lives and build a stronger community.
Important Info:
Closing Date: Sunday 30th June at midnight
Interview Date: Thursday 11th or Friday 12th July at SHP Head Office
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.