Volunteer volunteer roles in northwood, hertfordshire
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Social Hub Administrator at Watford & Three Rivers Refugee Partnership
Location: St Mary’s Church, Watford
Time Commitment: Tuesday 10.30-2 and 2 hours admin from home
About Us:
We are a community-driven charity dedicated to supporting asylum seekers and refugees as they rebuild their lives with dignity, hope, and belonging. Our Social Hub offers a welcoming space where individuals and families can connect, access support, learn new skills, and build friendships.
Role Overview:
As a Social Hub Administrator, you’ll play a vital role in ensuring the smooth running of our weekly Social Hub. You'll help manage basic admin tasks, support event and activity planning, and act as a friendly, organised point of contact for both visitors, clients and volunteers.
Key Responsibilities:
· Welcome clients to the hub and provide general information about services and activities.
· Maintain up-to-date records of attendance, volunteer rotas, and bookings.
· Help coordinate schedules for activities, workshops, and social events.
· Support communications by helping with newsletters, flyers, and social media posts (optional).
· Assist with keeping the space tidy and organised.
· Apply for Social Hub expenses.
· Manage the Tuesday Social Hub when the Social Hub Coordinator is not present.
· Collaborate with volunteers, staff, and clients to create a warm, inclusive environment.
What We’re Looking For:
· Friendly, reliable, and well-organised
· Good verbal and written communication skills
· Comfortable using basic IT (email and Microsoft)
· Respectful of confidentiality and boundaries
· Able to work independently but also as part of a team
What We Offer:
· A warm, supportive volunteer environment
· Full induction and on-the-job training
· Opportunities to develop skills in administration, coordination, and community engagement
· A chance to make a meaningful difference in people’s lives
Applicants nee to be able to voluteer for at least six months and live in the Watord / Three Rivers area ideally).
If you are interested in becoming Social Hub Administrator, please apply via Charity Jobs
The client requests no contact from agencies or media sales.
Finance Trustee - Join Us in Transforming Children’s Lives!
At School-Home Support, we believe every child deserves the opportunity to be in school and ready to learn – no matter the obstacles they face. Our mission is simple yet ambitious: to ensure that every child is in school, every day, by 2050. We are looking for a passionate and experienced Finance Trustee to help us make this vision a reality and have a lasting impact on children and families across the country.
We’re seeking an individual who shares our passion for improving children’s lives. If you have experience as a trustee and are ready to take the next step in your governance journey, we would love to hear from you.
Who We're Looking For:
We are looking to recruit a Finance Trustee who is passionate about the work of School-Home Support and brings energy, commitment and leadership combined with a willingness to advocate for the work we do and the cause we serve.
As a Finance Trustee, You Will:
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Contribute to setting goals, targets, and overall policy for the organisation
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Share your expertise and networks to support the development and growth of the charity.
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Help ensure compliance with our legal obligations and the organisation’s core purpose.
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Provide oversight of the budget to guarantee School-Home Support’s financial sustainability.
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Ensure measures are in place for safeguarding for the children and families we support and the staff team
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Act as a champion and ambassador for School-Home Support, enhancing our reputation, representing us at key events, and supporting fundraising efforts.
What We Offer:
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Impactful Role: By joining our Board of Trustees, you will play a key role in shaping our national impact and supporting our mission to transform the lives of children in need.
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Training & Development: You will receive tailored training specific to your role and access to additional learning opportunities through our staff-led EDI networks.
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Networking Opportunities: You’ll have the chance to expand your professional network and make valuable connections within the education and charity sectors.
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Support Throughout Your Journey: We will buddy you with a more experienced trustee or corporate volunteer to ensure you feel supported and confident throughout your time with us
Expectations:
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Commitment: A commitment of three years to this voluntary role
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Meetings: Attend four half-day board meetings and one AGM each year, which are typically held in Stratford, London, or remotely.
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Sub-Committees: Participate in one of our sub-committees to help guide specific areas of our work.
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External Events: Attend 2-3 fundraising events each year (usually evenings) and make at least one school visit annually.
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Inclusion & Diversity: A strong commitment to inclusion, equal opportunities, and the promotion of diversity in all aspects of your work.
If you’re ready to make a difference and contribute to creating brighter futures for children and their families, we want to hear from you!
To learn more about this exciting opportunity, please review the Trustee Pack and submit your application today!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraisers wanted to support East London Waterworks Park in developing and implementing our fundraising strategy.
East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces.
We are looking for fundraisers to contribute to our community-led fundraising strategy, to develop relationships with funders and to write funding applications.
You would join our fundraising circle, which coordinates our fundraising efforts. It is currently exploring grant opportunities and developing relationships with businesses and other funders. We meet online on Google Meet and volunteers complete agreed tasks remotely.
If you have experience in writing grants and funding applications, corporate fundraising, philanthropy, or any other aspect of fundraising, it would be great to hear from you.
We are keen fundraisers but we are lacking professional expertise and experience and we would love your help and input. We would welcome one-off advice on the phone or in person, as well as longer term volunteers.
We would also love to hear from potential volunteers without experience but with transferable skills.
East London Waterworks Park is an exciting and ambitious project. Without funding we won’t be able to make it happen, so you will be directly contributing to the creation of a new biodiverse community-owned park with free access natural swimming ponds.
East London Waterworks Park is a charity campaigning to create a new biodiverse park with natural swimming ponds, forest schools and community spaces




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Economics Advisor – Missing People
Summary
Missing People is recruiting volunteers with expertise in economics to support the early planning of a project exploring the economic impact of missing episodes and the harms experienced by individuals while missing. This work will inform the development of a robust, evidence-based estimate of the cost of a missing episode and the socio-economic return on investment (ROI) of prevention efforts.
As an Advisory Volunteer, you will provide expert guidance to help shape the scope and direction of this project. Your insights will help the charity identify key considerations, methodologies, and data needs - an area where we have limited in-house expertise.
Description
Someone is reported missing every 90 seconds in the UK. Missing People is the only UK charity dedicated to reconnecting missing people and their loved ones. Our services include:
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A free and confidential helpline, available 7 days a week, for missing people and their loved ones,
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A specialist family support and counselling service,
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Case publicity to support loved ones with sharing appeals,
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Specialist services for children and young people, and their loved ones, experiencing exploitation,
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Commissioned intensive support services for young people at particular risk,
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Research, consultancy and training for professionals working around the issue of missing.
Our vision is that every missing person is found safe.
By supporting us to develop a compelling economic case for prevention, you’ll play a vital role in shaping how missing incidents are understood and addressed across the UK. We will use the information to influence nationally: sharing the figures with key decision-makers in government, policing, health and social care. This work will strengthen our case for funding essential services that prevent repeat missing episodes and support the development of more effective early intervention strategies.
We’ve already begun exploring this work but need additional external expertise to guide our planning and approach. As such we are recruiting new volunteer Economics Advisors. Advisors will be asked to:
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Attend and participate in monthly project planning meeting (1-2 hours via video call, scheduled flexibly on weekdays or evenings) for a period of 6 months.
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Review relevant documents and provide ad hoc advice between meetings (no more than 1-2 hours)
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Get further involved in the project with a weekly commitment, if desired – this is entirely optional.
What impact will you have?
Your input will support Missing People to build a stronger case for prevention and change for missing people and their loved ones.
About the volunteer
We are looking for volunteers with:
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A strong understanding of data and working with complex statistics
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Experience in economic analysis of social issues and public policy, cost-benefit analysis, or social return on investment (SROI)
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Willingness to support and advise Missing People’s Head of Policy and Head of Research in understanding an area outside of our usual expertise
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The ability to ask key questions, offer constructive challenge, and act as a critical friend to staff
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Commitment to attend monthly meetings for a 6-month project period
Missing People is the only UK charity dedicated to reconnecting missing people and their loved ones.
The client requests no contact from agencies or media sales.
ShowerBox is a registered charity that has been providing free and secure showers as well as toiletries and supplies, warm drinks, snacks and haircuts to individuals facing homelessness since 2018. Our mission is to enhance our guests’ sense of physical well-being and dignity, help combat social isolation, and provide access to other essential resources such as health clinics and mobile libraries. By empowering individuals, we hope to help them make long term improvement in their lives.
Learning of individuals having passed away from preventable illnesses on the streets due to an inability to get clean and the social stigma associated with poor personal hygiene, Sarah Lamptey (our CEO) started offering weekly showers in St. Giles churchyard in Soho, London, from 2019. ShowerBox became a Charitable Incorporated Organisation (CIO) in 2021 and since then has been expanding nationally. Now, we operate in multiple sites – Central London, Birmingham, and Barking – either independently or in partnership. Central London remains our biggest site, followed by Birmingham and Barking, and we are in initial discussion with others. We receive our funds through philanthropy – currently supported by National Lottery Community Fund, Vitol Foundation, HS2, amongst others.
As we look to expand to new sites, we are seeking two passionate new trustees to help us grow and thrive. As a Trustee, you will play a vital role in shaping our strategy, expanding our network, and ensuring our charity is impactful. It will be a volunteer role.
What are we looking for?
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Interest in making a difference in the lives of people experiencing homelessness/housing security
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Experience serving as a Trustee or Board member (in either for-profit or non-profit organisation)
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An understanding of legal duties, responsibilities, and liabilities of trusteeship
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Ability to devote time and effort to support a small and growing charity
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Prepared to attend four board meetings per year (mostly online) plus one or two ad hoc committees and/or events in line with their expertise, specific interest, or as needed
We are keen to hear from individuals with the skills and experience to help direct our organisational development within:
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Operations, HR & Compliance
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Fundraising & Communications
We are particularly interested to hear from professionals with expertise in the following areas:
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UK charity law and compliance
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Risk management & GDPR
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Safeguarding, staff and volunteer wellbeing
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Fundraising and communications strategy (charity / social enterprises)
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Philanthropy or Corporate Partnerships
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Individuals with a track record in income diversification, particularly from trusts/foundations, major donors, or Corporate Social Responsibility.
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Experience working in the Homelessness or public health sector, especially in the UK
Please send your CV and a short cover letter outlining why you are interested in working with ShowerBox. Applications will be reviewed on a rolling basis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ace of Clubs (AoC) is an independent charity based in Clapham that supports individuals experiencing homelessness. Each day we serve a hot meal to around 200 adults who are experiencing homelessness, adversity and hunger. Alongside this we offer a range of other direct services including showers, clothing, laundry, health support and advice.
This role is ideal for individuals looking to make a positive impact in the community while gaining valuable insight to the health/social care sector at a longstanding direct-service charity. As a Volunteer, you will mainly support our delivery of a high quality lunch service.
Duties include:
- Sorting through food donations
- Prepping and chopping ingredients for the lunch service
- Welcoming guests and signing them in at the front desk
- Serving hot lunch meals
- Serving coffee and teas to the guests
- Washing up plates, cutlery, and mugs
- Cleaning up after lunch service
Additionally, we are always seeking volunteers with skillsets in writing and admin on computers, social media, fundraising or communications.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Description
Join our amazing team and make a real difference to people living with sight loss. Help create a welcoming and safe environment for people to share their experiences, ask questions and support each other and connect with a local community in a group setting via Facebook.
In this role you will be:
• Managing group membership – authorising Requests to Join.
• Creating a warm and welcoming environment.
• Supporting group conversations.
• Working with a Volunteer Moderator Team to create engaging content for the Group.
• Ensuring House Rules are followed and content is appropriate.
What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.
In return for donating your time we will provide:
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Description
Join our amazing team and make a real difference to people living with sight loss. Help create a welcoming and safe environment for people to share their experiences, ask questions and support each other and connect with a local community in a group setting via Facebook.
In this role you will be:
• Managing group membership – authorising Requests to Join.
• Creating a warm and welcoming environment.
• Supporting group conversations.
• Working with a Volunteer Moderator Team to create engaging content for the Group.
• Ensuring House Rules are followed and content is appropriate.
What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.
In return for donating your time we will provide:
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Here at Youth4Youth, we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute, significantly, to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work in of the level of time that they are able to commit. Our services primarily offer a peer-support network to young people right across the UK, allowing them to access a peer mentor who is of a similar age to them and somebody that they feel more comfortable speaking with.
If successful, you will be joining a growing team of diverse, but likeminded individuals, collaborating to increase the reach of the Charity and improve support provisions available to young people. All of our volunteers and employees are remote workers, but that doesn't stop us keeping in touch and maintaining a strong positive culture amongst our whole team.
About the role
The role of Software Tester is responsible for the testing of Youth4Youth’s technology solutions. The role involves communication with other Youth4Youth team members; creating test plans; creating test cases; running tests and analysing results to produce reports. The tester will be supporting a website and chat system.
Responsibilities
- • Conduct functional, acceptance, end-to-end, and regression tests to ensure software quality and performance.
• Collaborate cross-functionally with product design and development teams to develop comprehensive user experiences across mobile, web, and app platforms.
• Regularly liaise with the wider team to ensure that test plans align with user requirements and core charity objectives.
• Analyse test results and write detailed reports, communicating findings to both technical and non-technical audiences.
• Identify areas for improvement and work proactively to enhance software functionality.
• Stay up to date with technological innovations and new testing tools.
Skills
- • Enthusiasm for learning about Youth4Youth’s users and processes.
• Excellent problem-solving and communication skills to engage with team members and clients.
• Strong written communication with attention to detail.
• Design and spatial skills for usability assessment.
• Adaptable mindset to handle changing tasks and technologies.
• Willingness to stay updated with new software applications and techniques.
• Familiarity with cloud platforms like Microsoft Azure and AWS.
• Experience working with APIs.
• Keen problem-solving and solution-building abilities.
• Openness to learning new technologies.
• Strong verbal and written communication.
• Organisational skills to deliver tasks on time and manage effectively.
• Collaborative experience and team support.
• Proficient IT skills, especially with Microsoft applications.
• Understanding of software engineering, programming, and development.
• Experience with JavaScript, CSS, HTML, and frameworks like React and AngularJS.
• Knowledge of continuous integration/delivery (CI/CD) and version control systems like Git.
Our mission is to continue to grow towards becoming one of the best charities in the UK. Our aim is to do this by building a diverse team, rich with different backgrounds and perspectives. Therefore, even if you feel you only are a 75% match, we would still love to hear from you. Skills can be learned, but diversity cannot.
Benefits of volunteering with Youth4Youth
We recognise that you will be joining us and giving your time as an 'in-kind' donation, but there must be benefits for you too. When joining our team, you will be open to the following benefits:
- Professional and personal development opportunities in a variety of skill areas through volunteering in real roles. This may be general development or tailored to your specific needs or ambitions
- Becoming a member of a strong network of likeminded individuals, spread across the UK, who you can connect with and collaborate with both within and outside of the Charity
- Access to bespoke discounts, specifically designed for non-profit workers and Youth4Youth volunteers
- Opportunities to truly shape the future of the Charity, having a direct influence over the impact that Youth4Youth has on its direct beneficiaries
The hiring process
Our hiring process typically has two stages
- Video or Written Application (when applicable)
- Interview with the Volunteering Coordinator for that role
Some roles will have extra stages but we’ll let you know as early as possible if so.
Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.
To ensure that all young people have a safe space to reach out for support, enabling them to realise their full potential, thrive in everyday life
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Children Not Numbers are seeking a volunteer Content Creator (Graphic & Video), working remotely, to start ASAP.
Children Not Numbers (CNN) is a UK-based medico-legal NGO whose mission is to provide immediate support and long-term rehabilitation for children in Gaza - ensuring access to the medical care, education, and advocacy they deserve. From facilitating urgent short-term medical evacuations to providing necessary medical aid and long-term rehabilitation services, our team are dedicated to the wellbeing and empowerment of affected children. Through advocacy and education, the we strive to mobilise resources and drive policy changes for the betterment of children’s lives.
We are looking for a creative, experienced and passionate volunteer Content Creator to help bring our mission to life through impactful visual storytelling. You will work closely with CNN's Communications Manager and other members of the team. This is an exciting opportunity to use your skills in design and multimedia to make a real difference – supporting awareness campaigns, advocacy efforts, educational outreach and fundraising initiatives.
As volunteer Content Creator, your work might include:
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Creating compelling graphics, videos, reels and multimedia content that tell powerful stories and inspire action
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Collaborating with the team to support advocacy, awareness and fundraising campaigns through visual content
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Designing educational materials that communicate complex issues in accessible and empathetic ways
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Developing creative content for social media, newsletters and digital platforms
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Staying aligned with our voice and mission while bringing your own creative ideas to the table
We are looking for someone who is passionate about social justice, human rights and making real-world impact. The role would suit someone with:
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Employed or other substantial experience as a content creator (graphic design, video editing or both)
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Visual storytelling skills, includng using creative formats to evoke empathy and drive engagement
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The ability to work both independently and collaboratively in a fast-paced, flexible, remote environment
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Familiarity with creation tools, such as Canva, Adobe Creative Suite, Final Cut Pro, Premiere or similar software
Bonus if you have:
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Experience with cause-based campaigns or advocacy work
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Knowledge of issues relating to refugees, children’s rights or humanitarian storytelling
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Social media content strategy skills
Why join us?
As a volunteer with Children Not Numbers, you’ll be part of a compassionate, purpose-driven team. You’ll have the opportunity to use your creativity for meaningful change – and connect with a community that values dignity, humanity and justice for all children.
To apply:
All applications and queries must be made through CharityJob. Please do not contact Children Not Numbers directly.
To apply (including enquiries), please include the below on your application via CharityJob:
- CV
- A link to your portfolio
- Your approximate availability in terms of hours per week (incl. number of hours and time of day)
- Approximate start date.
A cover letter is not required, as applications will be assessed by CV and portfolio. Suitable applicants will be contacted by our recruitment partner, Laura Macnamara at QuarterFive, to arrange a chat.
If you have any questions, please include these on your application via CharityJob.
Please note: applications without a portfolio will not be accepted.
Due to limited capacity, not all applicants will receive a reply. Please check your junk mail folder.
If you have not received a reply within two weeks of applying, please assume that you have not been successful this time.
We are grateful for all interest in this volunteer role and apreciative of the time taken to apply. Thank you and we look forrward to receiving your application - the Children Not Numbers team.
Expert recruitment for fundraisers and charities.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Pan African Women Empowerment Network (PAWEN)
PAWEN is a social enterprise dedicated to empowering African women with the competence, confidence, and connections they need to excel in business and leadership roles. Through tailored programs, mentorship, and a supportive community, PAWEN helps women thrive professionally and personally.
PAWEN addresses gender inequality and the underrepresentation of African women in leadership, business, and economic participation. Many African women face barriers such as limited access to resources, education, and networks, hindering their career and entrepreneurial growth.
PAWEN offers specialized programs, mentorship, and a supportive community that empowers women with the tools needed to thrive in their careers and entrepreneurial endeavours.
Join us in shaping a more inclusive future. By volunteering with PAWEN, you’ll help African women unlock their potential, while contributing to lasting social and economic change across the continent. Together, we can empower a generation of female leaders!
Communications & Content Strategist
Volunteer Role Description (remote, unpaid)
Are you a storyteller with a passion for impact and a knack for creative tech? PAWEN (Pan African Women Empowerment Network) is a social enterprise committed to empowering African women to lead and succeed in business and careers. We're seeking a visionary Digital Content Creator to help us amplify the incredible stories of transformation and success emerging from our programs.
This pivotal role involves crafting engaging written content for our digital platforms, and also, curating and transforming our wealth of webinar videos into captivating, short-form snippets for social media. We're particularly keen on creativity and innovation in the use of AI tools to generate engaging video concepts and refine content. If you're skilled in turning raw footage into compelling narratives, leveraging AI for creative ideation, and are eager to showcase the real-world impact of empowering women across Africa, join us in shaping the future of women's leadership. Your creativity will directly contribute to inspiring and reaching a wider audience, demonstrating how PAWEN equips women with the competence, confidence, and connections to thrive.
Weekly Time Commitment
4-6 hours per week
Duration of Volunteer Role (remote)
3-5 months
We connect professionals with impact startups matching their causes, skills & schedule.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our amazing team and make a real difference to people living with sight loss. Help create a welcoming and safe environment for people to share their experiences, ask questions and support each other and connect with a local community in a group setting via Facebook.
In this role you will be:
• Managing group membership – authorising Requests to Join.
• Creating a warm and welcoming environment.
• Supporting group conversations.
• Working with a Volunteer Moderator Team to create engaging content for the Group.
• Ensuring House Rules are followed and content is appropriate.
What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.
In return for donating your time we will provide:
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our amazing team and make a real difference to people living with sight loss. Help create a welcoming and safe environment for people to share their experiences, ask questions and support each other and connect with a local community in a group setting via Facebook.
In this role you will be:
• Managing group membership – authorising Requests to Join.
• Creating a warm and welcoming environment.
• Supporting group conversations.
• Working with a Volunteer Moderator Team to create engaging content for the Group.
• Ensuring House Rules are followed and content is appropriate.
What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.
In return for donating your time we will provide:
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Description
Would you like to volunteer in a customer facing role at RNIB's Products for Life Store in London? Could you be the welcoming face of RNIB? Do you have good communication skills and enjoy meeting and helping people? We need friendly, enthusiastic people like you to give visitors to our Products for Life Store the best possible experience when they come to us for information about our products and services or general enquiries. Products for Life Store consultations are a great way of customers finding out about the products that RNIB offers, and give customers the chance to try and view products.
The role involves welcoming customers and assisting customers to view and try products before they buy, recording purchases on the till (training will be provided) and some admin tasks such as using excel, checking stock lists and processing payments.
We are looking for volunteers with a welcoming and friendly nature, who enjoy interacting with customers and have some experience of Microsoft Office and Excel.
The Products for Life Store is a friendly and supportive team and ideally, you will have some flexibility to fit in with the needs of the Products for Life Store.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who are we?
Switchboard LGBTQIA+ exists to provide members of the LGBTQIA+ community, as well as their friends, family and those supporting them, with a listening service that they can contact via phone, instant message and email between the hours of 10am to 10pm every day.
We are happy to talk to service users about any topic they wish. Topics we often talk to service users about include: sexual health, safer sex, relationships, coming-out, gender identity, transitioning, mental health, experiences of hate crimes, support for meeting other LGBTQIA+ people and making friends, and much more.
However, we want to also be upfront and transparent about the fact that not all of our conversations are positive or constructive. Our volunteers can also be exposed to abuse from the public, manipulative callers, sexual fantasies and safeguarding concerns.
What is our over 50's club?
Our over 50's club is a new initiative for Switchboard.
We want to create a space that enables older members of the LGBTQIA+ community to volunteer with us on our phone lines and instant messaging service, whilst providing a social element that encourages volunteers to come together at our London HQ.
This club will meet on both Mondays and Tuesdays during the day (you can choose which day works better for you), completing a shift either between 10am to 1pm or 2:00pm to 5:00pm. You can join us weekly or bi-weekly, whichever you prefer.
We then come together between 1pm and 2:00pm to have lunch (paid for by us) and a good natter!
Volunteers who support Switchboard in this capacity are trained to take both phone calls and respond to instant messages. They do not respond to emails, however.
Who are we looking for?
To ensure we can provide a high quality service to those who contact us, we are looking for volunteers who:
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Simply put, like communicating and chatting with other people (you’re most likely a people-person who feels energised by this type of communication)
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Feel comfortable taking calls and speaking over the phone to people you do not already know
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Are familiar with different instant messaging platforms (such as WhatsApp and other chat tools) and the types of communication they might receive
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Are able to read between the lines to decipher messages
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Are good listeners who let others lead conversations and instead create the space they need
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Are able to ask broad, open questions to keep conversations flowing
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Understand the importance of using the right tone when communicating in writing, and are able to flex their writing style to suit different people
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Have a strong attention to detail, with a particular focus on spelling and grammar
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Are able to evaluate sources of information and identify those that can be trusted, from those that cannot
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Know when to challenge and when to step back
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Have essential digital literacy skills (such as using email tools such as gmail and outlook, search the web for information and copy and paste website URLs)
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Understand and support our mission
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Have an awareness of the challenges facing the LGBTQIA+ community
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Are empathetic in nature
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Agree to uphold our values of being non-directive and non-judgemental
The client requests no contact from agencies or media sales.