Volunteering jobs in london
Job Title: Member and Supporter Experience Officer
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Dates: 27th and 29th May
*This role sits within a pay grade with a pay range of £25,601 to £32,089. The salary on appointment will be set at the lower end of the pay range, to a maximum of £27,568 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.
This role is instrumental in ensuring a seamless supporter journey, helping to attract, welcome, and retain supporters while providing valuable insights to the organisation to improve supporter experiences. As an ambassador for supporters, the role also contributes to the organisation’s ability to deliver its charitable mission.
Key responsibilities
Supporter Engagement
- Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.
- Triage enquiries, referring complaints, safeguarding and safety matters to the specialists in the organisation and escalating other enquiries as needed to subject-matter experts.
- Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
- Acknowledge and thank donations and other payments in a timely and personalised manner.
Payment processing
- Handle and manage the Direct Debit cycle, ensuring accuracy, compliance and timely processing with support from colleagues and finance.
- Provide monthly KPIs related to Direct Debits to Head of Member and Supporter Experience.
- Process and manage in-bound financial payments in an accurate and timely manner, managing any reconciliation as required.
- Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.
- Support our auditors and finance team on any reconciliation or financial enquiries.
Data integrity and CRM Management
- Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.
- Share key supporter data and insights within the organisation to elevate the supporter voice.
- Support key supporter administration tasks (e.g. welcome pack data send)
Problem-solving and complaints handling
- Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.
- Handle complex technical enquiries related to our digital tools such as app, website, insight hub.
- Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.
Volunteer support
- Provide training and support to key volunteers, such as Membership Secretaries, helping them to attract, welcome and retain members.
- Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.
Continuous improvement
- Input into new digital development to ensure supporters receive value, and to minimise pain points
Other
- Undertake such other duties as may be reasonably required of the post.
- Engage and proactively develop excellent working relationships across the organisation.
The person
Knowledge, Skills and Experience
Essential:
- A high standard of organisational, interpersonal and communication skills.
- An excellent telephone manner.
- An ability to maintain high levels of accuracy at all times.
- Ability to adapt style, tone and content to provide a tailored service to supporters.
- Ability to show initiative and determination to investigate and solve complex enquiries.
- Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.
Desirable:
- Proven experience of working in a busy customer/supporter service environment.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Job Title: Individual Giving Fundraiser
Salary: Circa £31k
Team: Supporter Engagement Team
Hours: 37.5 Monday-Friday
Location: Shooting Star House, Hampton, TW12 3RA (Hybrid working pattern)
About Shooting Star Children’s Hospices
We have an exciting opportunity for an Individual Giving Fundraiser to join our team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
About the role
We are looking for an enthusiastic and motivated Individual Giving Fundraiser to support the Supporter Development team as Individual Giving Fundraiser.
This is an exciting and varied role will be providing a key role in developing and increasing income, donor acquisition and engagement across SSCH’s Individual Giving fundraising programme, including legacies. The post will work to maximise potential and develop both new and existing donors, through targeted donor development campaigns, supporter acquisition and retention programmes.
The post holder will work flexibly across the Individual Giving income streams including individual donations, campaigns, gifts in memory and legacies. As part of this, a key responsibility will be the relationship management and support to any of our supported families who choose to fundraise for SSCH. This role will also support with legacy administration.
This role will combine a targeted driven approach with excellent donor care and relationship management helping to drive growth and income.
About you
The successful applicant will have demonstrable experience within a fundraising or comparable role. Ideally the candidate will have some legacy administration experience.
You will also have an ability to work independently and collaboratively as part of the wider fundraising team to ensure success of income growth.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
- 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
- Generous sick pay scheme
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Death in service benefits
- Reimbursed professional membership fees
- Eye care
- Employee referral scheme
- Blue Light discount card
Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Cycle to work scheme
- Mental Health First Aiders
- Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
We have an exciting new opportunity for a Triage & Early Intervention Officer to join the team in Thames Valley working 37.5 hours a week. This is a hybrid role; there is a requirement for occasional travel throughout the whole Thames Valley area to attend Team Days.
This post is offered on a 12-month fixed term contract.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based from home with a requirement for occasional travel to venues across the region to attend Team Days and other meetings as required. You will be working Monday to Friday between 9am and 5pm.
As a Triage & Early Intervention Officer, you will be:
- Talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
- Previous experience in a similar role would be helpful but is not essential as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
- You will be working within a small supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Hardman Trust supports people on long prison sentences to take their next steps in life. As the Head of Service Delivery your role is to make this a reality by overseeing the delivery of our operational programmes and services. You will be responsible for helping the team to the successfully deliver our four main areas of work:
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Our grants programme
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Our support programme
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Our directory (digital and book)
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Our penfriends programme
Over time, it will include other products and services developed to meet the needs of people on long sentences. This role has a strong focus on team management and development, helping us build staff capacity across our operations to deliver our goals.
Your key responsibilities are to:
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lead a motivated, happy team
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work with colleagues to ensure day-to-day systems are in place for that team to deliver excellent results for long term prisoners
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develop and refine our programmes and services
As an experienced team manager, you will have the ability to use your management and leadership skills to encourage joined-up working, come up with new ideas and approaches, and build a positive, values-based and solution-focused culture across a growing and changing organisation. You will help to ensure our programmes are delivered to a high standard, that they have a positive impact, and that they meet the needs of long-term prison leavers today.
You are someone that likes to get things done and put necessary operational systems in place to allow great work to be done. You are someone whose practicality and optimism inspires people in your team to do their best work and thrive in the organisation. You will work with our mission at the heart of what you do, with an eagerness to support those we are here to serve.
You will work closely with the CEO, Finance Manager, and Fundraising & Communications Manager. You will use your relationship building skills to connect The Hardman Trust to the broader CJS sector, raising awareness of our work, learning from others, and helping us to build partnerships.
With one eye on the day-to-day operational delivery of our work and one on the strategic horizon, you will play a key role in shaping and defining our future as we innovate and grow.
Job description
1. Lead and manage the service delivery team
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Ensure excellent individual performance through regular one-to-one line management.
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Promote and facilitate impact across the team. Foster collaboration and effective communication across programmes.
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Foster a culture of learning, reflection, and professional development in alignment with organisational values and culture.
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Oversee safeguarding across the organization
2. Support operations across the SLT
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Write quarterly trustee reports on delivery impact and contribute to the annual report.
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Feed into fundraising bids and provide data and insights for funder reports as required.
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Build and nurture relationships (and formal and informal partnerships) across the Criminal Justice System (CJS) to promote the work of the Hardman Trust, expand our reach and enhance service delivery.
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Engage with other agencies to ensure best practice, improve sector knowledge and collaborate where it serves our strategic objectives.
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Model The Hardman Trust’s values and contribute to a culture of learning, teamwork, and development.
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Hold the delivery budget, working closely with the Finance Manager
3. Oversee programmes and services
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Develop and deliver the business plan, monitoring progress against objectives and addressing any delays or challenges.
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Ensure high-quality service provision that maximises impact for long term prisoners.
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Oversee the development and implementation of a volunteer strategy
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Use ethical processes to collect and analyse feedback and data to assess and improve service impact.
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Develop the use of Salesforce to monitor and develop programme impact measurement across operational programmes.
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Unblock obstacles within services and programmes with a creative, solution-focused approach.
To undertake other duties and responsibilities commensurate with the role, as may be reasonably required by Hardman Trust or as a mutually agreed development opportunity. This Job Description will be subject to periodic review in consultation with the job holder.
Person Specification
Essential Experience
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Leadership and effective high-support, high-challenge line management
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Working within (or lived experience of) prisons or criminal justice settings
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Strong knowledge of service delivery and impact measurement
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Excellent organizational, planning and communication skills
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Safeguarding knowledge and practical implementation
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Project / programme and budget management
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Digital / remote work fluency
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Ability to write clear, succinct reports, emails and other key communications
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Designing, developing, or implementing programmes or services
Desirable Experience:
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Contract management
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Volunteer management and best practice in this area
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Galvanising and supporting a remote team
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Stakeholder engagement and partnership development
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Salesforce or CRM development
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Strategy development
Personal Attributes
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Commitment to the mission and belief in the importance of specialist support for long-term prisoners
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Committed to anti discriminatory and inclusive working practices
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An adaptable, solution-focused, can-do approach
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A systems-thinker who can be clear and decisive and support people to make projects fly
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A team player who can navigate the demands (and celebrate the joys!) of small charities
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Skilled at building relationships across the organisation and beyond it
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Unfazed by leadership of a remote team
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Curious and open to learning
Circumstances
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The right to work in the UK
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The ability to gain prison clearance
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The ability and desire to work remotely
To apply please send your CV and a covering letter that answers two questions:
1) Why do you want to work with the Hardman Trust?
2) What skills and attribute do you have that make you a good candidate for this role? Please refer back to the role description.
Application deadline is 10am Tuesday 27th May
First round interviews will take place on Tuesday 3rd June and Thursday 5th June
Start date: Ideally July 2025
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Charity
Urban Synergy is a social mobility charity on a mission to help 50,000 9-24 years increase their social mobility by 2027.
Our proven programmes inspire and mentor young people to increase their financial independence, social mobility and create happier, safer communities.
We believe in a world where no-one’s background ever holds them back.
Role Summary:
Are you a proactive, organised, and people-focused professional passionate about empowering young people? We’re looking for a passionate individual to join our team to connect schools, role models, and young people through our programmes. You will be involved in coordinating and facilitating our various programmes creating life-changing opportunities for the next generation. If you thrive on building relationships, delivering impactful events, and making a real difference, this role is for you.
Main Purpose of the Role
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Facilitate in-person and online events such as Career talks, speed mentoring, mock interviews, and corporate insight days
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Secure and recruit volunteers and manage communications and logistics for our school engagement events
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Ensure events run smoothly and provide a fulfilling inclusive experience for young people
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Support the planning and delivery of mentor training sessions and assist with ongoing mentor engagement
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Maintain accurate records using CRM systems and other internal tools
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Collaborate with internal teams to ensure alignment with organisational goals
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Build and manage positive relationships with schools, speakers, and volunteers
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Gather feedback from events to support continuous improvement and reporting
Skills Required
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Excellent organisational and administrative skills.
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Strong communication and interpersonal skills.
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Experience in event planning and hosting.
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Experience in facilitating training or workshops.
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Ability to work independently and as part of a team.
Desirable Skills:
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Experience working with schools, young people, or community organisations.
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Knowledge of mentoring programmes and youth development initiatives.
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Social media or marketing skills to promote events and engage participants.
Benefits
Hybrid Working
25 days holiday plus bank holidays
Pension
The client requests no contact from agencies or media sales.
The Salvation Army – Supporter Acquisition Manager x 2
Location: Hybrid working, 2 days in office, London SE5.
Salary: £47,741 per annum.
Contract: Permanent, full-time hours.
The Salvation Army, the UK’s leading social welfare charity, is seeking two Supporter Acquisition Managers to project manage and lead on day-to-day delivery of supporter acquisition appeals.
The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.
Along with the Assistant Head of Individual Giving, the Supporter Acquisition Managers are responsible for growing the organisation’s file of donors and hitting an annual Individual Giving team fundraising target of £50 million in unrestricted income. As a direct marketing subject matter expert, they will lead cold recruitment campaigns and support in identifying and delivering new products or acquisition streams. The roles will lead on planning and project managing delivery of a variety of media channels, both online and offline. Each manager will hold strategic areas of focus, be responsible for seven figure expenditure budgets and line manage a Supporter Acquisition Officer or Executive.
The successful candidates will have significant direct marketing expertise with a strong background in project managing multiple campaigns across a range of channels, ideally in a fundraising role, and with proven success at recruiting new donors. You will have a passion for fundraising with a commercial understanding of the charity marketplace and competitors. As well as previous experience in identifying areas of innovation and devising testing plans to launch and roll out, you will also have a track record in successfully leveraging value from data collated on supporter databases, to maximise targeting and data segmentation.
Excellent numeracy and strong analytical skills will be combined with excellent written communication abilities and a good attention to detail and ability to prioritise work. Finally, you will have the ability and willingness to work within, and be empathic with, the Christian ethos and values of The Salvation Army Mission.
Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Monday 2nd June, 9.00am.
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.





The Talent Set is proud to be supporting Dreamflight in their search for a Fundraising Lead.
About Dreamflight:
Imagine a holiday filled with joy, laughter, and newfound independence for children facing serious health challenges. That's what Dreamflight delivers. For over 35 years, they have been creating unforgettable holidays to Orlando and exciting UK adventures, all thanks to the dedication of their volunteers and the generosity of their supporters. They are a small but mighty charity with a big heart, and they are ready to change the lives of even more children.
The Opportunity:
They are seeking a Fundraising Lead to spearhead their fundraising efforts. This newly created role will report directly to the CEO and working closely with the Communications Manager. You'll be instrumental in building on their existing success and developing exciting new income streams, current income of £1.4 million. Supported by a dedicated small team and a fantastic network of volunteer fundraisers, you'll have the chance to shape the future of Dreamflight and help achieve their ambitious goals.
What you'll be doing:
- Developing and implementing a dynamic fundraising strategy.
- Leading and developing the fundraising team of 2 to achieve ambitious targets.
- Cultivating and strengthening relationships with their loyal volunteers, donors, and funders.
- Securing significant funds from developing income streams, particularly Corporates, Trusts & Foundations, and Major Donors.
- Collaborating with the Communications Manager to create engaging campaigns that resonate with our audiences.
- Developing and growing digital fundraising presence, using data to drive success.
- Managing and empowering dedicated Regional Fundraising Groups and support volunteer fundraising efforts
- Providing insightful management reporting and contributing to effective budget management.
What you'll bring:
- A comprehensive understanding of fundraising across various income streams (Individual Giving, Corporates, Trusts, Foundations, Major Donors).
- A proven track record of delivering significant fundraising results, with demonstrable experience of setting and exceeding financial targets.
- Exceptional people skills with the ability to listen, understand, and motivate others, team management experience would be of benefit
- Experience in building strong relationships with diverse audiences to achieve financial goals.
- A solid understanding of fundraising regulations and compliance.
- Excellent communication skills (written and verbal) to inspire supporters and craft compelling proposals.
- Knowledge and experience of digital giving platforms and tools.
- A curious and data-driven approach to identify and nurture opportunities.
- Experience using CRM systems effectively.
Closing date 22nd May
1st stage interviews scheduled for 28th May, 30th May and 4th June via Teams.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process
Dreamflight is a charity that takes children with a serious illness or disability on amazing holidays. The experience can be life-changing.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Description
Senior Philanthropy Manager (Maternity Cover)
Contract: Maternity Cover, Full Time, 35 hours per week.
Salary : £51,439.00 - £57,869.00 per year with excellent benefits
Location: London, UK subject to the right to work.
UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role.
About WaterAid:
Want to use your skills in philanthropy and working with high net worth individuals to play a vital role in making clean water, decent toilets and good hygiene usual for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Senior Philanthropy Manager (Maternity Cover) to change the world for millions of people so they can unlock their potential, break free from poverty and change their lives for good. Change starts with water – change starts with you.
About the Team
The Philanthropy and Trusts Team raises circa £6m per year from philanthropists, trusts and foundations. The audience is individual philanthropists (gifts over £10k per annum), and trusts and foundations (grants over £25k per annum).
About the Role:
As Senior Philanthropy Manager (Maternity Cover) you will:
- Proactively build a personal portfolio of HNWIs and UHNWIs able to give £1m+ through relationship development, appropriate and dynamic pitching and influencing and negotiating expertise.
- Effectively line manage three direct line reports. Lead by example and support high performance, ensuring the professional and personal development goals of staff are met.
- Proactively manage, with the prospect research team, the philanthropy team’s new business pipeline to achieve team and organisational objectives, working across the Strategic Partnerships department and across the WaterAid Federation as appropriate.
- Be the senior level contact for all aspects of event planning and delivery, supporting the Philanthropy and Events Manager to manage the strategic planning, development and running of an events programme to time and budget for the benefit of the Philanthropy and Trusts Team, and where appropriate, the wider Strategic Partnerships Department.
Requirements
To be successful, you’ll need:
- Proven track record of raising “Principal gifts” of £1m+.
- Proven ability to manage a successful philanthropic portfolio, achieving targets as part of a strategic plan and maximising income from existing supporters.
- Experience managing the complexities of income management and KPI’s to monitor the teams progress and growth.
- Experience of line management / supervising the work of others; leading and motivating others and driving change.
- Be confident in leading work with senior level stakeholders, both internally and externally, in order to secure significant grants and manage strategic partnerships, using tact and diplomacy.
- Have a passion for international development, a commitment to WaterAid’s stated values and a working style that reflects these.
Closing Date: Applications will close 12:00 Pm UK Time on 30 May 2025. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.
How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and an essential cover letter.
Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre-employment screening:
To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.
Benefits
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment:
Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





Working from home for the most part. Visits to London may be required from time to time
About us
SurvivorsUK exists for men, boys and non-binary people who have experienced any form of sexual violence.
We support – by providing services such as a helpline, counselling, ISVA and groupwork.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help
Role
In this exciting yet challenging role as Emotional Support Worker, you will provide valuable support to survivors of sexual abuse and their loved ones, through our helpline service. Last year, around 2,400 people contact us via this crucial service. Our helpline is a starting point for support, as men and boy’s take their first steps reaching out for help. We are also integral to the SurvivorsUK eco-system, providing support to client’s on our counselling waiting list and helping survivors navigate the different support options that are available.
We provide emotional support, information and signposting through a national helpline service, which is offered via Webchat, SMS, Email, and soon to be offered via WhatsApp and telephone. We are open from 10am to 8pm, 7 days per week.
Please see attached Job Description and Personal Specification for more information.
Benefits of Working with Us
- We are a Disability Confident Employer
- Access to Employee Assistance Programme
- Access to Clinical Supervision, if relevant for your role
- Acces to gym at our Hackney Wick offices
- Commitment to your professional development
How to apply
To express an interest in the role and to be considered, please review our JD and Personal Spec and submit the following:
- An up-to-date CV.
- A supporting statement that addresses each requirement within the person specification and outlines your motivations for applying.
Closing date: Monday 26th May at 11:30pm
Shortlisting for Interviews: Week beginning 2nd June. Interview will be held remotely via Teams or Zoom.
We especially encourage applications from individuals who reflect the diversity of the communities we serve, including men, non-binary, Black and Asian, trans, disabled people, and those from other marginalised groups. We recognise and value the unique experiences that arise from the intersections of these identities, and we particularly welcome applications from people with lived experience or a strong understanding of the issues faced by our service users.
At SurvivorsUK, we are committed to creating an inclusive and supportive work environment where everyone is empowered to bring their full, authentic selves to work. We also understand the importance of work-life balance and are open to discussing flexible working arrangements, including job share opportunities, to support candidates with caregiving responsibilities or other needs.
If you require any adjustments during the recruitment process or have any accessibility needs, please let us know. We are here to provide any support necessary to ensure the process is inclusive for you.
The client requests no contact from agencies or media sales.
Job Title: CEO
Reporting To: Chair of Trustees
Salary: £50,000 Pro Rata
Working Hours: 28 hours per week (4 days). Job share applications will be considered.
Location: Hybrid/ Prepare to travel to London several times a year for industry events. Prepared to travel to other destinations in the UK on occasion.
Contract Type: Permanent
About Us
Safer Waves was set up in 2019 to provide support to merchant seafarers who have experienced sexual assault, sexual harassment or gender discrimination on board.
Safer Waves provides an anonymous email support service, run by volunteers who are trained in responding to disclosures of sexual violence, and who understand the specific challenges experienced when these events happen onboard a vessel.
We work with shipping companies, industry leaders, law enforcement and maritime training providers to raise awareness of sexual violence within the maritime industry, and to improve the support that is available to seafarers who experience it.
Job Purpose
For the first 5 years, Safer Waves has been a volunteer-led organisation. We are now in the exciting position of being able to recruit a CEO, and we are looking for an individual who has the passion to see this new organisation thrive in the maritime welfare sector.
As the head of a small and rapidly developing organisation, the CEO role will be extremely varied, with the opportunity to shape the organisational structure as needed. The CEO will work closely with the trustee board and Operations Manager to deliver the strategy, improve sustainability and financial resilience, manage risk and deliver high-quality services to our beneficiaries.
We are a growing organisation, and this is a unique opportunity to grow and innovate with the organisation and to contribute to our future success. Applicants will need to be prepared to take on a wide range of tasks at the outset including compliance, accounting, training, public speaking, banking, leading volunteers, engaging with external partners and funders, overseeing the website and email service and many other tasks.
Responsibilities & Accountabilities
The CEO reports directly to the Trustee Board and is responsible for the following:
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Strategy: Shape and deliver the charity's strategy over the next five years, whilst also ensuring the day-to-day running of the charity remains effective.
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Finance: Maintain and develop relationships with funders, and find new funding streams for the charity. Prepare budgets and control spending accordingly.
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Risk management and compliance: Work with the trustees to ensure strong governance, including effective management of risks and compliance with current legislation.
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Relationships: Build and maintain relationships with international organisations including charities, shipping companies, law enforcement and government agencies among others.
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Line management: Manage staff and volunteers
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Communications and Outreach: Work with the Operations Manager, Trustees and volunteers to raise the profile of the charity and increase the number of seafarers reached
Person Specification
Essential
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Experience in being self-sufficient and driving progress, ideally in a business or charity setting.
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Senior Management Experience
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Able to demonstrate alignment with the core values of Safer Waves.
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Knowledge and understanding of supporting survivors of sexual violence
Desirable
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Experience working in the charity sector.
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An understanding of the maritime sector
Your cover letter should address and provide evidence to support each of the essential criteria and the desirable criteria if applicable.
Supporting Seafarers Facing Sexual Violence at Sea
The client requests no contact from agencies or media sales.
Purpose of the role: To support the organisation and its members to develop and maintain a culture of compliance. The position will be key in ensuring members are supported to operate in a safe, consistent and sustainable manner.
Key Responsibilities
· Review, develop and implement compliance processes across all levels of the organisation with the aim to promote a culture of compliance.
· Develop and maintain robust procedures and structures around both compliance and health and safety.
· Work to maintain a culture of compliance across the charity through the development of training and guidelines that are easy to understand and accessible to volunteer members.
· Analyse membership data to identify trends, strengths and areas for improvement.
· Write reports, policies and procedures in a clear, readable format including drafting risk assessments.
· Support volunteers to ensure our policies and procedures are adopted and understood at local level.
· Provide general administrative, analytical and reporting support across the compliance portfolio adapting to shifting priorities as needed.
· Other relevant related duties as required.
Person Specification Essential
· Demonstrate experience in a comparable compliance or health and safety role with responsibility for maintaining standards.
· Understanding of current health and safety legislation and best practice
· Proven experience of working in a regulated environment
· A strong knowledge of risk management and strong analytical and communication skills
· Ability to interpret and apply regulations in practical scenarios
· Understanding of risk assessment methodologies and their application
· Ability to demonstrate practical thinking and proven experience of handling confidential and sensitive information
· Strong organisational skills with attention to detail
· Experience of working with volunteers.
· Ability to plan and prioritise own workload but also have a flexible approach as part of a small staff team.
· Ability to multi-task, demonstrate initiative and work well under pressure.
· Proficient in the use of IT and Microsoft software.
· Sympathetic to the vision and mission of The Boys’ Brigade.
Desirable
· Proven experience of working in a regulated environment.
· Knowledge and understanding of youth organisations
· Knowledge and understanding of the work of The Boys’ Brigade.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: West London Welcome centre, Hammersmith, London
Supervised by: West London Welcome Senior Caseworker
Salary: £36,000 per annum (pro-rata)
Contracted working hours: Maternity Cover up to 12 months - part-time at two or three days a week
Start date: Flexible, but ideally in the first week of July 2025
Staff benefits: Generous sick pay and annual leave, delicious free lunches, beautiful workplace with garden
Main purpose of role: To effectively support refugee, asylum-seeking and migrant members of the West London Welcome (WLW) community with casework and advice on a range of issues and work collaboratively with other staff and volunteers in our advice team.
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Job Description
Duties
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To provide advice and casework support within the WLW advice team to our community members on housing, benefits, asylum support, immigration, health, education, finances, and other issues.
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To keep track of the progress of our members’ cases and ensure that they receive ongoing and holistic support.
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To support our members to understand their rights and entitlements in the areas of housing, benefits, asylum support, immigration, health, education, finances, and other issues.
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To ensure that casework records are compliant with WLW policies and procedures.
General Duties
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Work collaboratively within the WLW advice team to develop the team’s shared skills and knowledge and provide each other with support.
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Help build positive, collaborative relationships with other local and national organisations supporting refugees, asylum-seeking people and migrants.
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To gather data to contribute to the monitoring, evaluation of and reporting on WLW’s work for fundraising, communications, advocacy and reports.
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To attend staff meetings.
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To support with operational and general needs of the charity and staff team, such as with Felix Project groceries delivery, occasional Gail’s collection, and generally helping when and where required when extra help is needed.
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To attend WLW community events and activities when required.
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To support and promote diversity and equality of treatment of our community at WLW.
Person Specification
Experience
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Essential: Experienced in advising and performing casework on housing/homelessness and benefits and other related issues for people newly granted refugee status and others with the right to remain in the UK.
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Essential: Experienced in advising those in the Home Office asylum system.
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Desirable: Immigration Advice Authority (IAA) Level 1 or Level 2 qualified in Asylum and Protection or Immigration.
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Essential: Up-to-date knowledge on one or more of the following issues: housing (particularly for refugees and asylum-seeking people), benefits, asylum support, immigration, community care, health, or related issues.
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Essential: Demonstrable commitment to migrant justice, anti-racism and equal opportunities for all.
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Desirable: Certificate in Generalist Advice work or equivalent qualification, or equivalent level of experience and skill.
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Desirable: Lived experience of refuge or migration.
Skills
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Essential: Ability to build collaborative relationships with a wide range of people from diverse backgrounds, quickly establishing high levels of trust.
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Essential: Excellent oral and written communication and negotiation skills.
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Essential: Ability to communicate sensitively with vulnerable people.
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Essential: Effective time-management skills and ability to prioritise own workload.
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Essential: Ability to work flexibly and adapt easily to quickly-changing and challenging situations.
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Essential: Understanding of safeguarding and Equality and Diversity, and ability to challenge discriminatory behaviour.
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Desirable: Able to speak a language other than English that is widely spoken by refugee and asylum-seeking communities in London, such as Farsi, Arabic, Spanish, Tigrinya or Amharic.
Personal attributes
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Essential: Energetic, compassionate and empathetic.
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Essential: Ability to work quickly and efficiently.
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Essential: Be an excellent, confident, friendly, and fluid communicator, with the ability to connect quickly with people with ease.
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Essential: Understanding of working within professional boundaries.
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Preferred: We would ideally like the post-holder to live within a West London borough, in order to easily perform on-site casework, but this is not required.
The client requests no contact from agencies or media sales.
Face-To-Face Membership Area Manager - Essex and North London
Reference: APR20256737
Location: Flexible in East and South East England - covering Essex and North London
Salary: £30,075.00 - £32,108.00 Per Annum
Hours: Full-time, 37.5 hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
About the Role
As a Face-to-Face Fundraising Area Manager, you'll lead and inspire a team of membership fundraisers based primarily in Essex and North London, with coverage across this vibrant area. Your leadership will play a crucial role in meeting ambitious fundraising targets while upholding the highest standards in ethical fundraising.
Please note that, given the travel associated with the role, applicants will require a valid drivers licence and be well-placed to reach all of this area.
This is a hands-on role-supporting, coaching, and motivating your team while also fundraising alongside them to lead by example.
Key Responsibilities
- Leadership & Coaching: Recruit, train, and develop a high-performing team of Fundraisers. Foster a positive team culture and lead by example to achieve fundraising targets.
- Performance Management: Monitor KPIs including membership volumes, average donation amounts, Gift Aid uptake, and attrition rates. Conduct regular reviews and provide coaching to continuously improve performance.
- Operational Oversight: Manage the daily logistics of your team, ensuring compliance with fundraising regulations and alignment with RSPB values.
- Travel & Flexibility: Regular travel across the East and South East (and occasionally wider regions) is required. A full UK driving licence is essential. Weekend work will be expected as part of the role.
What We’re Looking For:
- Proven experience in face-to-face fundraising and managing high-performing teams
- Strong leadership skills with the ability to inspire and develop team members
- Excellent communication and interpersonal skills
- Knowledge of ethical fundraising practices and relevant codes
- Ability to plan, organise, and think strategically
- Comfortable giving and receiving feedback
- Experience with leadership frameworks such as SMART objectives, root cause analysis, and Situational Leadership
- Familiarity with the RSPB’s mission and values is highly desirable
Benefits:
- Vehicle: Company van provided for work travel and expenses paid for - Van for work purposes only.
- Leave: 26 days annual leave plus bank holidays, plus one extra paid volunteering day per year
- Flexible Working: Hours tailored to suit individual circumstances
- Wellbeing Support: Free 24-hour employee assistance programme for staff and close family
- Discounts: 20% off in RSPB shops and online store, plus holiday booking discounts
- Pension: RSPB matches contributions up to 7%
- Green Benefits: Cycle to Work scheme and green loans
Additional Information
- This is a full-time for working 37.5 hours per week.
- Weekend work will be expected as part of the role.
Inclusion and Diversity
We are committed to ensuring our workforce reflects the communities we serve. People of colour and disabled people are currently underrepresented in our sector, and we particularly encourage applications from these groups. Please contact us if you require any additional support during the application process.
Closing date: 11:21, Friday 30th May 2025
We will be looking to conduct interviews from early June.
Please note: We reserve the right to close this advert at any time once sufficient applications have been received.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
This role will require completion of a DBS in addition to the standard pre-employment checks.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Location: Ideally based in the Highlands but the post holder can be based anywhere.
- Workplace type: This post can be carried out remotely, desk space is available in Ross and Cromarty Citizens Advice Bureau.
- Hours per week: Hours are flexible. This will be discussed at interview and agreed on appointment.
- Type of contract: 2 years fixed term with extension if targets are achieved.
- Salary scale: £25,600 per annum plus performance incentive.
Closing date: 20th May 2025
Interview date: 26th May 2025
It feels good to know you are making a difference to people’s lives. In this role you will support the North Highlands Consortium of 4 citizens advice bureaux, all independent charities which provide free, impartial and confidential advice and information that give people the tools they need to sort out any issues or problems.
Your role will be to design, instigate and deliver a programme of corporate and other fundraising and sponsorship to raise funds for the North Highlands Consortium bureaux. Success in this role will mean our services can be maintained and expanded, now and into the future, enabling people in our communities to prosper and thrive.
You may live in the Highlands, or you may be anywhere in the UK. You will need to understand our communities and engage potential funders in the worthwhile work we do to enhance lives.
The client requests no contact from agencies or media sales.
Team: Engagement
Place of work: Home-based (within specified geographical area)
Benefits:
- Salary – £27,000 per annum
- 35 hours per week, Monday to Friday
- Home-based (with occasional UK travel)
- 26 days annual leave plus all Bank Holidays
- bhsf cash plan, 3% pension contribution, death in service insurance
- Learning and development opportunities, Employee Assistance Programme
Job summary
Reporting to the head of growth and sitting within the engagement team you will:
- recruit volunteers by promoting Re-engage’s services,
- develop effective relationships with new and existing referrers such as social prescribers and community link workers
- identify and cultivate new, innovative referral pathways to connect with a broader demographic of seniors experiencing social isolation and loneliness
- support the wider Re-engage team in the delivery of our grant funded projects
Engagement officer tasks and requirements
- Growing and developing our network of referral partners, including social prescribers and link workers, ensuring that Re-engage's work is promoted to people aged 75 who are experiencing social isolation and loneliness.
- Partnering with communities to create regular, volunteer led, social gatherings for people aged 75
- Utilise Re-engage's CRM (OPUS) to inform evidence-based, data-driven decision-making to develop effective engagement plans.
- Working closely with the service delivery team ensuring that the right people are recruited and engaged into the right roles, in the right place, and at the right times.
- Collaborating with the communications team ensuring the widest possible publicity for the region’s needs through media and social media opportunities, local press, radio, TV, and online forums.
- Liaising closely with the fundraising team delivering against recruitment targets linked to grants.
- Working with the fundraising team on proposals and grant applications using regional knowledge, identifying local need, and collecting case studies.
- Identifying speaking and presenting opportunities ensuring that Re-engage's work is promoted to referrers.
- Working effectively as part of a regional team, maintaining, and growing all Re-engage services.
- Joint accountability, with colleagues in the region, for the engagement of older people and recruitment of volunteers into Re-engage's portfolio of services
- Carrying out any other reasonable tasks assigned to you by your line manager.
- You’ll be a proactive, solution-focused person with passion and skill for networking and building relationships. You’ll be experienced at building and maintaining effective relationships with referrers and social prescribers and will be a flexible, hands-on team player, who will deliver Re-engage's strategic objectives, values, behaviours, and working practices.
Knowledge, skills, and attributes
Essential
- Excellent people skills with a proven ability to network and collaborate with professionals, partners, older people, volunteers, and colleagues.
- Digital first approach with strong ability in all areas of working digitally.
- Experience of working across different sectors and developing links with other organisations.
- Excellent interpersonal, written, and verbal communication skills
- Organised and methodical approach to work with strong administrative skills
- Enthusiastic about using technology to its full advantage to engage and recruit older people and volunteers and make data informed decisions.
- Self-motivated, able to work remotely with minimal supervision.
- Experience of working to deadlines and meeting KPIs and targets
- A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers and recognises and values diversity.
- Able to work your own initiative as well as collaboratively as part of a team
- A clear understanding of safeguarding systems and processes and of confidentiality and the implications of GDPR when working with volunteers and older people.
Desirable
- Experience of community engagement or sales, including online engagement.
- Experience working in a target-driven work environment
- Skilled at building and maintaining effective relationships with a wide range of stakeholders from the statutory, commercial, and voluntary sectors to deliver results.
- Interested in learning about loneliness, social isolation, and factors that impact the ageing population.
- Understanding of volunteer journey, including recruitment and engagement.
- Full driving license and own car preferred as this post will require regional travel as and when required and the occasional overnight stay.
- Understanding of, and empathy with, the issues affecting older people who are isolated, and lonely.
About Re-engage
Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.
We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.
Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
Our mission is to work within communities to end social isolation and loneliness in older people.
Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.
How we recruit
Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.
Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.
The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.
We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.
The closing date is midnight on 18 May 2025 and interviews will be held week commencing 26 May 2025 and week commencing 2 June 2025
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