Volunteering management jobs

We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) Team Leader to join the New Era team in Staffordshire, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a IDVA Team Leader you will be responsible for the practice and development of a team of IDVAs, including those in specialist roles.

Key Responsibilities:

• Case reviews and quality assurance
• Staff wellbeing and workload oversight
• Monitoring and recording activity and outcomes measured.

About You:

Ideally, you will have:

• - A good understanding around the issues of domestic abuse and its implications for children and young people
• - Line management experience
• - Knowledge of court proceedings
• - Ability to write concise, factual, effective reports
• - Experience of developing and maintaining effective working relationships

You will need:

• To attend IDVA Managers training, if available

This role involves some travel, so a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We are recruiting an energetic and enthusiastic officer to join our Activity Service to support the older people who attend our range of activities.

We are looking for a positive, dynamic individual; to join our busy and vibrant Activity Service, this is an exciting time to join the team as we develop and expand the service including the way we take bookings and deliver our activities. This role is based at pur office in Mitcham and is the first point contact for people who attend our centre in person or over the phone, so we are looking for someone with exceptional customer service skills and warm and welcoming with good listening skills.

If you are interested in the role but aren’t sure you meet all of the person specifications, we would still like to hear from you and are especially keen to hear from people who have transferable skills which will complement this role.
 

The closing date for applications is the 5th of October, if you would like any further information or to arrange time to chat for more information on the role please do not hesitate to get in touch.

Interviews will be held in person on the 13th of October in our centre in Mitcham.

Job Title: Employment Consultant (South Midlands)

Location: Home-based with significant travel across designated region

Salary: £32,208 (+ cost of living increase from October 2025)

Hours: Full time 37.5 hours per week (part time or flexible working options considered)

Contract: 2 years fixed term with possibility of extension

Would you like to be inspired every day in a highly rewarding role? Whether it’s the veterans we support, your colleagues or the other services that we collaborate with, you will be working with an exceptional group of people.

At the Poppy Factory, we help armed forces veterans with health conditions to find meaningful and sustainable employment after service. This often means overcoming significant barrier to employment. Our aim is to empower veterans, help them to recognise their unique skills and give them the confidence to move forwards in their career.

As an Employment Consultant, you will be assisting veterans across the region back into work. Based at your home, but with extensive travel, you will help with application materials, overcome challenges, and connect with employers. You will also work alongside professionals in other services such as health or welfare to ensure that the veterans have access to all the support they need to overcome barriers to gain and retain employment.

What do we need from you?

• Empathetic and effective communicator. You will be comfortable building rapport and trust with people from a diverse range of backgrounds.
• A collaborative mindset. You will enjoy working as part of a team with colleagues based across the UK who support each other in what can sometimes be a challenging role. You will also work closely with many other organisations for the benefit of the veterans you will be supporting.
• Motivation and commitment. It takes hard work, tenacity and time to help people reach their employment goals. You will sometimes be helping people in challenging circumstances who need intensive support to move forwards.
• This is hugely varied role and no two days are the same. You will often need to balance competing priorities or quickly shift focus depending on the needs of the people you will be supporting.
• Experience of and confidence in supporting people with complex challenges such as, health issues, substance use, insecure housing, criminal records, or other barriers to employment.
• You will be an emotionally resilient individual who can effectively navigate challenging circumstances and provide unwavering support to those in need.

Why should you apply?

• A chance to give back to our armed forces and make a positive and lasting impact to the lives of veterans and their families.
• Competitive salary and benefits package including generous holiday and pension contributions.
• A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.
• Variety in the role, a mix of travelling in your area, home working and occasional visits to the historic Poppy Factory in Richmond, London
• The opportunity to develop your region and build relationships with employers and other support services that best meet the needs of the people you’re supporting.
• Be part of an iconic charity with a 100+ year history

For further information, including the full job description for the role, please refer to the candidate pack.

How to apply

To apply for this position please prepare your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process. Please address your covering letter to Kirsty Gronow, Services Manager.

For an informal conversation to find out more about this role, please call Kirsty Gronow.

The closing date for this vacancy will be 21 September 2025. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered.

First stage interviews will take place on 1 October, with second stage interviews scheduled for 6 October.

No agencies please.

Equality & Diversity

We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us.  We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.

As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates.

Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis. Please note, to be eligible for consideration under this scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.

We are a family friendly employer and happy to discuss flexible working arrangements. We encourage applicants to contact us to discuss if they have any questions before applying.

About The Poppy Factory

The Poppy Factory aims to be an exemplar employer. We recognise the impact that working with a challenging cohort can have on our staff, which is why we prioritise work/life balance and support mechanisms including training, supervision and EAP provision.

The Poppy Factory provides competitive terms and conditions of employment, including:

• Opportunity for home-based/hybrid and flexible working
• 28 days’ basic annual leave per year (including a day in lieu of Armistice Day, and 3 days’ Christmas closure), rising to 32 days with long service, plus bank holidays
• Double-matched pension contributions up to 10% employer contribution

SHAK (South Hampstead and Kilburn Community Partnership) is a resident led charity based on the Alexandra and Ainsworth estate in the Kilburn Ward of Camden, London, dedicated to supporting residents and young people living in an area of high deprivation. 

Our Mission is to work with local young people and adults to improve well-being, inclusion and life chances by nurturing talents, passions, skills and confidence. 

Our Vision is of a place where everyone can live, learn and grow together. 

We do this by identifying and meeting local needs with a range of opportunities in areas of lifelong learning, youth activities, community involvement, employment support, advice and guidance, volunteering, events etc. 

If successful you will be based at “The ARC Youth Club”, an estate based youth led centre with integrated music studio, kitchen, games and "chill-out" space. The ARC engages approximately 250 young people per year and plays a vital role in their welfare and development outside of school. In holidays we offer a full program of activities and free meals for young people who may otherwise miss out. 

You will deliver a range of activities e.g. cooking, arts & crafts, sports, trips, music, events etc. You will also offer support and guidance for local young people and enable them to develop life long skills while designing and running their own projects, forums etc. In school holidays you will be required to work an expected 28 hrs a week as we offer a full program of activities and free meals for young people 

At SHAK we are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds. 

Duties Include: 

Promoting and delivering activities for young people aged 9-19 yrs  (up to 25yrs for young people with SEND), 3 nights a week during term time, hours 3-8pm (Tuesday, Wednesday & Thursday), and 4 days a week during school holidays, hours 11.30am-7pm (Tuesday-Friday). There also may be times when you are required to work outside of these hours 

Engaging with a range of young people from diverse backgrounds and with multiple needs 

Ensuring safeguarding standards are maintained and other policies and procedures are upheld 

Facilitate and support intergenerational projects  

Working in partnership with other organisations to meet local needs 

Acting as an effective part of youth team and wider SHAK team supporting community activities as needed 

Admin and reporting duties as required 

  

Skills & Experience 

• Minimum Level 3 youth work qualification or equivalent and significant, relevant experience of youth service delivery. 

• Experience of engaging girls in youth programmes successfully 

• Knowledge of youth policies, safeguarding procedures and legislation 

• Good communication, people skills and ability to work effectively as part of a team. 

• Ability to relate, support and engage with wide range of young people 

• Proficient with computers, social media and other modern technologies 

  

Personal Attributes 

• Highly motivated and driven by positive values and commitment to motivating others  

• Flexible and adaptable against a background of change 

• Resourceful- ability to work on own initiative and solve problems 

• Good punctuality, organisational and presentation skills 

• Creativity, resilience & commitment 

All recruitment is done in line with safe recruitment practices’ 

If successful an enhanced DBS check will be required. 

This post is covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

Brief Description/Summary

As Patient Service Co-ordinator you will be responsible for managing referrals from our service users, who are all those affected by kidney disease in Wales, including children, youths, adults, and families. You will build and maintain constructive working relationships with people who use our services, people with kidney disease, carers, colleagues, and community networks

Our Patient Service Co-ordinator acts as a vital liaison, responsible for managing all referrals from our service users, identifying the support needed, facilitating appointments for peer support and counselling, communicating between patients, referrers, volunteer peer mentors and counsellors. Referring patients to internal services as well as external organisations. Other duties include providing general advice and guidance, developing links with external providers, organisation or individuals that can support our kidney community of Wales, administrative support include assisting accessing healthcare services, maintaining referral records, and resolving referral concerns to support efficient and effective care.

As Patient Services Co-ordinator you will also build relationships with Health Care Professionals to help raise awareness of our services, building our referral partners to ensure all patients are supported at the point of need.

Salary is Grade 1 to Grade 2, based on a 40 hour work week with paid breaks. It is also based on experience.

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

The LifeSkills Support Worker (Virtual) will provide online support to individuals who are further away from employment, education or training by using a strengths based approach as part of the LifeSkills Intensive Programme. 

This is a new role and it is planned that referrals will be received directly from Tier 3 FamilyLine services (counselling and befriending services). 

The LifeSkills programme supports individuals and families to build their confidence, social networks, financial and employability skills. The LifeSkills Support Worker will work closely with the wider LifeSkills teams (Intensive and Open).

Area Director (North East)

Location: Hybrid
Department: Member Services
Salary: circa.£36,000 (FTE £60,000)
Hours: 22.5
Job Type: Part time
Contract Type: Permanent

An exciting opportunity has arisen to join the Association of Colleges (AoC) as an Area Director for the North East region. AoC is the national voice for further education colleges in England, representing almost 95% of the sector and supporting over 2.2 million students every year. As a not-for-profit organisation established by colleges, for colleges, we are committed to transforming lives through education, skills and opportunity.

In this role, the Area Director is our senior representative and primary contact for member colleges across the North East region. This is an influential role, working closely with college Boards, CEOs/principals and senior teams to understand and meet their needs. You will champion and represent colleges with key stakeholders, including devolved authorities, and engage members in AoC’s policy and public affairs work.

We are seeking a strong leader with excellent interpersonal and influencing skills, gained from working in a complex stakeholder environment. You will need a deep understanding of colleges and the further education policy and political environment, ideally supported by experience in the FE sector. Strong local knowledge of the region’s social and economic context will also be essential.

We are a values-led organisation with a culture of high performance and commitment. In return for your expertise, we offer a great package of rewards and a flexible working environment based on mutual trust.

If you’re a confident, strategic and collaborative professional looking to make a difference in an influential role, we’d love to hear from you!

At AoC, we value trust, flexibility and professional growth. You’ll join a high-performing, mission-led organisation that offers generous benefits, flexible working, and opportunities to develop your career while making a positive impact on the FE community.

Hours:Part Time, 22.5 Hours per week (3 days)

How to Apply

If you think you have the skills, experience, and attributes to hit the ground running in this position, we would welcome your application. Click 'apply now' below.

To be considered for this role, your application must be submitted and received by 12pm on 29 September 2025.

Interviews Date: 10 October 2025

Location: Onsite, New College Durham

AoC is committed to providing equal opportunities and embracing diversity. We encourage applications from everyone and will not discriminate against any applicants on the basis of age, disability, sex, gender identity, marital status, pregnancy, race, religion or belief, or sexual orientation.

Thank you for your interest in this opportunity to join the AoC team.

Benefits: 30 days’ annual leave 8 bank holidays paid Christmas closure, Car Allowance, Bank Holiday Swap, Work remotely whilst abroad, Employee Assistance Programme, Enhanced family leave, Electric Vehicle Salary Sacrifice Scheme, Cycle to Work, Paid volunteering leave, Regular team socials, Eye-care contributions

REF-223 855

Urban Saints equips youth leaders to disciple young people in today’s changing world. Our vision is to see every young person given the opportunity to explore faith, wherever they are.

About the Role 

The Marketing and Insights Lead will drive Urban Saints’ marketing activity and use data insights to continually improve engagement, reach, and impact across all platforms. This role combines strategic planning with live performance monitoring to ensure our communications are effective and relevant.

You'll be responsible for:

• Planning and implement integrated campaigns across email, social media, and the website.
• Supporting launches, events, training, and product sign-ups with timely, engaging content.
• Working with the Communications Coordinator, writing and editing marketing copy for emails, landing pages, and social posts.
• Monitoring and reporting on digital metrics (Website, email, social media, ad performance).
• Tracking user journeys, engagement rates, and campaign ROI.
• Running A/B testing across platforms to evaluate message, format, and timing effectiveness
• Manage paid ads campaigns (E.g. Facebook, Google, Instagram).
• Supporting platform management of tools such as Google Analytics, Hootsuite, Mailchimp, and CRM exports.
• Providing regular updates and strategic insights to the Head of Communications.

Please note, this is predominantly a remote role, but with travel as the role requires. All full-time Urban Saints employees are required to attend two team residentials per year (3 days/ 2 nights each).

About You

We’re looking for a strategic, data-savvy communicator who can lead on high-impact marketing campaigns that inspire action and deepen engagement. You’ll combine a creative mindset with analytical thinking, confident in using insights to shape campaigns and improve results.

Key Skills and Experience:

• Excellent written and verbal communication with a clear, engaging tone.
• Ability to tailor messages and content for differentaudiences and platforms.
• Confident interpreting data and using it to improve communication and engagement.
• Creative approach to problem-solving and campaign development.
• Proficiency in digital tools such as Google Analytics, Mailchimp, Hootsuite, and CRM platforms.
• Proven experience in marketing and digital analytics.
• Strong understanding of digital metrics, user journeys, and engagement funnels.
• Experience managing email, social media, and website content as part of integrated campaigns.

How to Apply

This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.

Please visit our website to fill out an application form.

The closing date for applications is Friday 26th September, midday. Please note, we will be actively reviewing applications ahead of the closing date and reserve the right to close applications before this date. 

Purpose of the post

To assist the development, delivery and quality assurance of all of Hope Project’s legal and advice services including the delivery of Legal Assessments to refused asylum seekers; and to develop and run a student placement pilot project

Location

Working from Home and Hope’s Birmingham office as required

Contract:

Permanent. 6 months probationary period. 2 months’ notice required.

We currently have 1 year funding and will be looking to extend the post beyond that.

Salary

£26077. (NJC .20 .8FTE of £32597)

Hours of work

28 hours per week, Monday – Thursday

Responsible to: Head of Legal Services

Responsible for: Student placements

Tasks

Under the supervision of the Head of Legal Services:

1. Ability to safeguard vulnerable adults

2. Help clients obtain documents required prior to initial interviews including client care letters, interview records, refusal letters and judges determinations

3. Interview clients face to face or by telephone in order to understand why they have been refused and what steps can be taken to challenge this and so access housing and support

4. Write up casenotes as required

5. Draft and finalise letter of advice

6. Carry out follow up work including referrals to help clients access help including legal advice, housing and financial support.

7. Meet face to face with clients to explain why they have been refused and what steps they can take to challenge this.

8. Work with interpreters to ensure clients able to fully understand all steps of the process

9. Accurately record data as required

10. Onward referrals including to Adult Social Care

11. Raise awareness of the service, including visiting drop ins or events when required

12. Contribute to Hopes longitudinal study, annual evaluations and periodic reviews

13. Delivering training including at annual fighting destitution conferences

14. Engage with case reviews and other processes Hope may use to ensure quality of casework

15. Contribute to Hopes ongoing development

16. Engage with training including Continuous Professional Development

17. Contribute to Hopes work to raise awareness among policy makers, sector partners and the general public

18. Work with Head of Legal to maintain IAA registration

19. Cooperate with and support Hope Project’s other services

20. Engage with support and supervision

21. Engage with reflective practice

22. Be aware of and work within Hope Project’s policies and procedures

23. Develop and implement plans for a student placement project alongside the Head of Legal

24. Develop partnerships with education providers

25. Recruit and supervise student placements

26. Report on placement project as required

27. Any other tasks deemed commensurate with the nature of the post

Person Specification

Qualifications

1. Qualified to give immigration and asylum advice at IAA level 2

Experience

2. Proven experience of working supportively with people under stress

3. Experience of working with groups of vulnerable / at risk people

4. Experience of giving legal advice to asylum seekers

5. Experience of working with interpreters

6. Experience of onward referrals

Ability

7. Good listener

8. Excellent organisational abilities

9. Able to work sensitively within professional boundaries

10.  Excellent written and spoken English

11.  Ability to use common office IT software

12.  Able to record data effectively

13.  Able to plan and develop small projects

14.  Able to supervise volunteers

Knowledge

15.  Understanding of legal issues affecting destitute asylum seekers

16.  Some understanding of statutory responsibilities to people with No Recourse to Public Funds

Qualities

17.  Sympathy towards destitute asylum seekers

18.  Good at communicating with colleagues and managers

19.  Willing to work both from home and from Hope’s Birmingham office base

Transform Drug Policy Foundation is a leading charity working to end the war on drugs and promote policies that prioritise health, human rights, and social justice. With a small but passionate team, we campaign, educate, and influence decision-makers to reform drug policy in the UK and globally.

We are entering an exciting new phase of organisational growth and are looking for an organised, proactive Administrator to play a key supporting role.

About the Role

This new role will provide vital administrative support across fundraising, programme delivery, and operations. You’ll help keep the organisation running smoothly, freeing up time for senior staff to focus on income generation and impact. From CRM management and donation tracking to event logistics and donor communications, you'll be central to ensuring Transform’s work is efficient and effective.

Overall aim

• Work with the CEO on implementing supporter journeys and other fundraising systems and processes as required

• Assist with the delivery of our fundraising strategy

Key responsibilities:

Fundraising support (approx. 50%)

• Lead on the roll-out, development, and ongoing maintenance of our fundraising CRM system and supporting platforms

• Support the CEO and fundraising team with scheduling, meeting preparation, and follow-up.

• Assist with proposal submissions by formatting documents, collating supporting materials, and tracking deadlines.

• Maintain an organised digital library of fundraising collateral (e.g. case for support, templates, reports).

• Act as the first point of contact for supporters and members of the public, dealing with fundraising enquiries, requests for information, and feedback via the telephone, email, and post.

• Thank donors and create personalised correspondence and other communications to support the donor journey.

• Support the delivery of face-to-face and online events including donor stewardship events.

• Lead on the roll-out, development, and ongoing maintenance of our fundraising CRM system, and maintain accurate records.

• Maintain our online giving platforms.

• Conduct prospect research on new fundraising opportunities and sources of income as directed by the CEO.

Team and Operations Support (approx. 50%)

• Provide day-to-day admin support for the CEO and wider team, including diary management, meeting coordination, and inbox support.

• Organise team meetings, take notes and track action points.

• Help onboard new freelancers, volunteers, and staff members (e.g. access to systems, scheduling inductions).

• Support basic finance admin (e.g. tracking invoices, reconciling expenses, liaising with bookkeeper).

• Coordinate CRM and IT systems with external providers to ensure functionality and updates.

• Maintain internal folders and files using best practices in cloud storage (e.g. Google Drive).

• Assist in developing and maintaining an effective website so donors have a seamless user experience

• Maintain excellent working relationships with the team

• Ability occasionally to work outside normal office hours/flexibility for events and networking opportunities.

Person Specification

Essential 

• Excellent organisational and time-management skills.

• Proven administrative experience, supporting a small and busy team.

• Experience of working with CRMs/Databases including at the roll-out and development stage.

• High attention to detail, especially when handling data and scheduling.

• Experience of customer service/donor relations or similar.

• Strong research skills, including the ability to search for reliable information online, with excellent attention to detail.

• Experience of maintaining accurate records (e.g. customer records, contact details, project data).

• Working in an organised manner, managing deadlines effectively and responding flexibly to work priorities.

• An ability to develop and manage effective working relationships with colleagues and external stakeholders.

• A proactive, can-do attitude and ability to juggle multiple priorities.

• Commitment to Transform’s mission and values.

Skills 

• Excellent communication skills, both verbal and written.

• Exceptional levels of organisation.

• Ability to work as a part of a team and on own initiative.

• Strong planning and ability to deliver to deadlines.

• Strong IT literacy, experience of using Microsoft 365/ google

• Strong people skills for building relationships and networking with external stakeholder, team members and key contacts.

• Demonstrable experience of using fundraising databases for financial and relationship management.

Desirable

• Effective written communications with a persuasive writing style.

• Experience of working in a fundraising environment.

• Experience of working on or delivering fundraising events.

• Experience working in a small, values-driven charity or campaigning organisation.

• Understanding of confidentiality and data protection requirements (e.g. GDPR).

• Knowledge of the voluntary sector.

• Understanding of drug policy reform

• A genuine and enthusiastic commitment to the values, vision and goals of Transform.

 

What We Offer

• Flexible, hybrid working arrangements.

• Opportunity to play a central role in a fast-growing and mission-driven organisation.

• Training and development tailored to your role (e.g. fundraising, CRM, project management).

• 25 days annual leave + bank holidays (pro rata).

• A supportive and inclusive working environment.

 

Equality and diversity

Transform is committed to diversity, inclusion and equality in all its work. We welcome and encourage people with Black, Asian and other minority ethnic backgrounds to apply for this post.

How to apply

Please send a CV and cover letter 

Team: Night Shelters 

Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  

• 7:00pm to 7:15am 

• 7:00pm to 8:15am (driver) 

• 9:45pm to 7:15am 

• 9:45pm to 8:15am (driver) 

Pay: £14.50 per hour, or £15.00 per hour when you are the designated driver for that shift. 

Job Purpose

As an Overnight Homeless Shelter Worker, you’ll be part of a small, professional team running Glass Door’s night shelters between November and April. Working alongside at least one other staff member, you’ll be awake and engaged throughout the night, supporting up to 35 guests who are experiencing homelessness. 

Your role is about creating a safe, calm, and welcoming space where guests can rest, feel respected, and be treated with dignity. You’ll build trust through friendly conversation, keep an eye on everyone’s wellbeing with regular checks, and step in when problems arise – from offering reassurance to someone in emotional distress, to calmly handling challenging behaviour, to calling emergency services if needed. 

Most nights are steady and focused on guest support, but there can be moments of pressure. We’ll provide training so you feel confident and prepared. You’ll also help serve a light breakfast in the morning and ensure our equipment is packed and ready for the next night – with one of you driving the van back to base. 

If you’re compassionate, calm under pressure, and committed to helping people move forward from homelessness, this role offers the chance to make a real and lasting difference. 

Job Responsibilities

What You’ll Do 

You’ll be part of the overnight team making sure our night shelters are safe, supportive, and welcoming spaces for everyone staying with us. This is an awake, overnight role, you will be alert and engaged for the whole shift. Your main responsibilities will include: 

• Welcoming and supporting guests – Create a friendly, respectful atmosphere and build positive relationships with guests, volunteers, and colleagues. 

• Staying alert all night – Carry out regular checks around the shelter (every 20 minutes) to make sure guests are safe, and comfortable. 

• Responding to situations – Calmly manage any issues that arise, such as someone feeling unwell, experiencing emotional distress, or showing challenging behaviour. This may sometimes mean calling emergency services. Training will be provided. 

• Keep the shelter safe and secure – Follow all safety, security, and health and safety procedures. This includes locking and unlocking doors and making sure the space stays tidy and free from hazards. 

• Recording important information – Write clear, accurate shift reports and note any concerns or observations. Complete incident forms if needed. 

• Supporting volunteers – Offer direction and guidance to volunteers on shift so everyone works well together. 

• Enforcing behaviour expectations – Address situations where may display challenging behaviour, using a calm and respectful approach, conflict de-escalation training is provided for all staff. 

• Packing and unpacking the van – unload equipment and supplies into the van at the start of the shift and repack at the end of the night. The allocated driver will return the van to base (driver shifts are paid for an extra hour). 

• Restocking supplies – Keep an eye on essentials such as tea, coffee, and toilet paper, and restock from the van when needed. 

• Preparing a simple breakfast – In the morning, help serve drinks, toast, and porridge, and make sure guests are woken from 6am so they can leave by 7am. 

• Tidying and closing down – Gather equipment, pack it away, and ensure nothing is left behind. 

• Training and meetings – Attend occasional in-person training sessions, team meetings, or other activities. From time to time, you may be assigned online training to complete while on shift. 

• Work to a rota – Shifts will include evenings, weekends, and public holidays, so flexibility is important. 

• Help with other tasks as needed – From time to time, you may be asked to help with other reasonable tasks that keep the night shelter running smoothly. 

Person Specification 

Essential 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Good communication skills, both spoken and written. 

• The ability to carry out manual handling tasks such as moving supplies and equipment. 

• For driver shifts: A valid driving licence for a manual vehicle and be willing to drive the Glass Door van. 

Desirable 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Trustee

Royal Trinity Hospice

Clapham, London SW4

Trinity, the UK’s oldest hospice, was founded in 1891, and we have been an innovator and a leader in the hospice sector ever since.

Today, we provide expert specialist palliative and end of life care to over 2,500 patients each year from our state-of-the-art inpatient unit and in the community across seven central & south London boroughs.

In August 2019, the Care Quality Commission rated our care as Outstanding, and the impact of our new clinical model of care introduced in 2022 was recognised with a national Palliative and End of Life Care Award in 2025.

We are renowned for our patient-centred care and have an optimal nurse-to-patient ratio. This allows us to focus on high-quality nursing standards, giving clinicians the time and space to deliver the patient care that inspired them to join the profession.

We are an ambitious and forward-looking organisation with a clear strategic vision, with the goal of reaching even more people in our community who would benefit from our care.

We are working to do this within the context of the national hospice funding crisis and have a creative and robust financial plan to continue expanding our offer to beneficiaries.

This is an exciting time to be joining our organisation. We are looking for two trustees to join our Board, who will bring financial expertise, particularly in investments and fundraising, with the view that one individual will become the new Honorary Treasurer.

By joining the Board of Trinity, you’ll be joining a dedicated team with a shared ambition to provide the best quality care for our patients, helping them to make the best of every moment.

Potential Trustees should be able to demonstrate they have the following:

• Commitment to the charity and its vision and charitable objectives • Strategic vision suitable to support the charitable objectives

• Ability to make independent judgements and think creatively

• Understanding and acceptance of the legal duties, responsibilities and liabilities of charity trusteeship

• Ability to work effectively in a team

• Willingness to devote the necessary time and effort, including 10 meetings a year (4 Board; 4 sub-committee meetings; 2 Board Away Days)

• Willingness to attend fundraising and awareness raising events on behalf of the charity at least three times a year.

Our meetings:

• Our Board meetings are held four-times per year on Tuesday evenings, 17.00-19.00, in person at the hospice

• We run two whole-day Board Away Days each year to provide additional time for strategic discussion and trustee development

• We have four Committees which all meet four-times per year, with meetings on Tuesday afternoons and evenings, and Wednesday evenings 

For an informal chat or visit please contact Alexandra Letellier (Executive Office Manager) 

Closing date for applications: Sunday 12 October 2025

Interview and stakeholder panel: Thursday 30 October 2025

NB Voluntary Position

Personal Assistant (PA) to the Directors of Strategic Partnerships and Performance & Insight

Contract type: Permanent, Full Time – 35 hours per week

Location: London, United Kingdom. Subject to right-to-work.

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £39,358 – £42,500 per year with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

This role sits across two key departments within the Communications and Fundraising Directorate —Strategic Partnerships, which drives transformational partnerships to achieve our mission and Performance & Insight, which ensures our work across fundraising and campaigning is insight-led, data-driven, and delivering maximum impact.

About the role

As our PA to the Directors of Strategic Partnerships and Performance & Insight you will play a proactive and central role in enabling effective leadership and operational delivery across two high-impact departments and work closely with both Directors, senior stakeholders, project teams, and administrative colleagues to drive sustainable change.

In this role, you will:

• Proactively provide executive support to both Directors, anticipating needs, and managing diaries and preparing high-quality materials for internal and external engagement.
• Coordinate departmental and leadership meetings, ensuring agendas, logistics and follow-up actions are delivered efficiently and reported to key stakeholders including Board and Committee members.
• Support the delivery of strategic initiatives and transformation projects, maintaining oversight of priorities, deadlines, and departmental records, and identifying opportunities for continuous improvement.
• Lead internal communications planning and collaboration across SP and PID, managing SharePoint sites, induction programmes, and collaborating with other PAs to align processes and share best practices across the organisation.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Significant experience as a PA or high-level administrator in a complex organisational setting, with a proven ability to manage competing priorities and deliver under pressure.
• A proactive, detail-oriented, and solutions-focused approach, with excellent organisational and time management skills.
• Strong collaboration and relationship management skills, with the ability to influence, negotiate, and build effective working relationships across diverse stakeholder groups.
•  Excellent written and verbal communication skills, with experience drafting high-quality briefing papers, presentations, and correspondence on behalf of senior leaders.

Although not essential, we’d prefer you to have:

• Experience in the charity or international development sector.
• Familiarity with project management tools and techniques.
• Understanding of data protection principles and experience managing intranet content.

Closing date: Applications close 12:00 PM UK time on 29 September 2025. Interviews are expected to take place week commencing 13 October 2025.

How to apply: Click Apply to complete the pre-screening question and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !

About The Role

Are you looking for an opportunity to contribute towards Poppyscotland's annual Poppy Appeal?
We’re looking for a Temporary Administration Assistant to join us for the Poppy Appeal 2025, supporting one of the UK’s best-known and most meaningful fundraising campaigns. This is a great opportunity to play a key part in helping everything run smoothly behind the scenes, ensuring our teams and volunteers have the support they need to make this year’s Appeal a success.

Duties will include:

- Data entry - logging donor payments, recording communications and orders received from existing volunteers and new supporters and creating new records
- Mailing out letters and forms
- Interacting with members of the public and volunteers by email and on the telephone ensuring the charity’s high standards of customer service are maintained
- Coordinating selected Poppy Appeal collection activities at various venues in and around the Edinburgh area between 20th October – 11th November
- Banking and cash handling
- Overseeing the distribution schedule of the Temporary Drivers on a daily basis
- Occasionally accompanying the Driver whilst delivering and collecting in Edinburgh
- Supporting other members of the fundraising team with other administrative tasks when required
- Participating in Poppy Appeal collections at various venues around Edinburgh on Saturday 8th November 2025

You will have demonstrable experience using various IT systems (including Microsoft Office and data entry) and will be a confident communicator. You will have the ability to work to deadlines and offer a flexible approach in your work to the changing needs of the Poppy Appeal. A current driving licence is desirable but not essential.

Reporting to the Poppy Appeal Organiser, this role is offered on a basic contract of 30 hours per week, working Monday to Friday, 9.00am – 3.30pm, with some flexibility required to meet business needs. Occasional weekend work may be necessary, including Saturday 8th November, 9.00am – 4.30pm.

Any offer of employment will be subject to usual pre-employment checks including a PVG check.

Poppyscotland provides life-changing support to our Armed Forces community which includes those who have served, those still serving, and their families. At times of crisis and need we offer them vital advice, assistance and funding.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Your contract will be linked to New Haig House. You’ll be based there while using our collaboration tools to connect with colleagues, partners, beneficiaries, and members, as well as working in the community on a mobile basis when needed. The exact requirements will be agreed with your People Manager in line with Poppyscotland policy.

Poppyscotland is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.
We are Disability Confident employer, signed up to Race Equality Matters and Pride In Veteran standards.

We guarantee an interview to any applicant who declares a disability or/and are part or Armed Forces community on application and whose application demonstrates that they meet the Essential criteria of the role, as set out in the Person Specification.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.