Job Summary

The role of the Carers Volunteer and Involvement Worker will be to develop an involvement offer within the Carers Salford Service, ensuring that carers are included within shaping the service offer and that co-production is used as a meaningful way of developing the service. The Carers Volunteer and Involvement Worker will also support volunteers throughout the service. The role will provide information, advice and support to individuals and groups of carers as well as professionals and other organisations.

Job Purpose

This role will complement the service offer by supervising volunteers and ensuring carers are treated as experts by experience, by establishing a service user led working group. The aim of the role is to recruit carers and offer them ongoing support, and ensure that the wider team understand the principles of co-production and it is embedded within their day to day work. The post holder will champion the principles of Community Led Support. Building better relationships and conversations based on trust, using local assets, coproducing outcomes, goals and support with the person, will have positive impacts on Salford peoples’ health and wellbeing, their outcomes and experience.

Mermaids has evolved into one of the UK’s leading LGBTQ+ charities, empowering thousands of people with its secure online communities, local community groups, helpline services, web resources, events, training, legal support, policy and stakeholder engagement and residential weekends. 

The young people, children and families that we support are at the heart of everything we do at Mermaids. Local groups provide a safe space for these families to get together, make friends and offer each other support. As our work has expanded, so has the demand for these local groups. The purpose of this role is to manage our existing groups, set up new ones and look for ways to engage with service users we don’t currently see represented in our local group settings.

We are seeking a Volunteer Coordinator to be responsible for co-ordinating all of the volunteering opportunities within our Rehoming Centre's operations.

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 9,000 dogs; we never put a healthy dog down.

Our rehoming centres house thousands of dogs each year until they are able to find a loving new home and the success of our centres wouldn’t be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service.

In this role you will recruit, select and induct new volunteers, providing support throughout their volunteer journey with us. As part of the wider Dogs Trust volunteering strategy, you will play a key role in ensuring best practice is followed, achieving high volunteer standards. A strong relationship manager, you’ll build relationships with staff across the centre, the Volunteering Development team and the wider organisation to deliver an excellent volunteer experience. Where volunteers are shared across services, you will liaise with the Supporter Relations Officer, over occasional volunteer support for fundraising activities, the Home from Home Coordinator in support of our home fostering service and, where appropriate, with the local Dogs Trust Charity Shop Managers over any volunteers shared between the shops and the rehoming centre.

The successful candidate will have a good understanding of customer care and the role of volunteers in an organisation, including their integration, management and motivation. You'll have excellent communication skills, both written and verbal, and strong leadership skills with ability to engage and work effectively with large groups of people with varying backgrounds and skill levels. You will also have a positive attitude, methodical approach to work with the ability to work under your own initiative. But above all a passion and commitment to work and the goals of Dogs Trust.

A full, manual, UK driving licence is also required.

To apply for this position, please send your CV and cover letter explaining your interest in and suitability for the role by clicking the APPLY NOW button.

A high capacity, resourceful project manager and effective leader of staff and volunteers is needed to coordinate the operational activities to deliver the mission of Samaritan’s Purse UK both internationally and in the UK.

The major annual project is to lead all the operational and logistical aspects of resourcing, receiving, collecting, processing and exporting all Operation Christmas Child shoebox gifts donated each year by thousands of churches, schools and workplaces nationwide, which are then distributed through local churches in communities of great need globally. You will also be required to assist in other relief projects as they arise.

You will excel at analysing and interpreting data and information, and producing workable solutions to a range of problems. You will enjoy building wide and effective networks of contacts inside and outside the organisation; relating well to people at all levels. You will have a strong record of consistently achieving project goals, working systematically but also adjusting resourcefully to contingencies.  You will have proven people and project management experience.

In accordance with the Equality Act of 2010 and due to both the nature and context of the role there is an ‘occupational requirement’ for the post holder to be a committed Christian. The job holder should be committed to the purpose of Samaritan’s Purse and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support and contribute to its Christian ethos.

Hands Together Ludlow (HTL)is a young charity supporting vulnerable and disadvantaged people in  Ludlow, Shropshire and its environs. A small staff group and an army of volunteers deliver services.

The Operations Manager is a new, Lottery funded post initially for five years and will provide the right candidate with an excellent opportunity to grow their management skills. You will have a  record of achieving goals, problem solving, analysing data and information to inform best practice. With strong people and project management experience you will have the skills to network effectively and understand the needs of a small community, adapting as those needs change. You will also be responsible for fundraising, ensuring the sustainability of the organisation.

The role

This role oversees the daily workings of the warehouse operations with accountability for health & safety, food safety, people and logistics to ensure the site meets agreed KPIs and business plans. You will provide leadership and direction to meet ambitious strategic and operational performance targets including oversight and monitoring of performance against budget. You will coordinate with central teams in FSUK and design, manage, deliver and report on specific projects to achieve the overall site strategy. You will manage the Warehouse Manager and other members of the team to ensure the wellbeing of our people and continuity of service for our members. You will lead by example to ensure that targets are met and ensure the continuity of delivery standards within the guidelines of FareShare UK policies and procedures. You will work in partnership with the site’s Regional Development Manager to grow and develop strategies to support our delivery and service excellence.

Main areas of responsibility

• Responsible for excellence in the day-to-day warehouse operations for the site.
• Ensure the Warehouse is set up for success with the correct resource, skills, equipment and ways of working that conform to the organisations, government and industry standards. Highlighting gaps in this provision and designing strategies to support growth.
• Ensure that we have the appropriate logistics and resource schedules in place to meet daily delivery needs.
• Responsible for food safety and health and safety for the site.
• Support in the management of the budget for site and lead your teams to deliver against the plan whilst regularly reporting performance back to the Regional Development Manager and the executive team.
• Managing and leading a team of well-trained staff and volunteers to ensure delivery of operational targets to meet agreed KPIs, Service Level Agreements and within approved budgets.
• Line management including regular appraisals, mentoring, coaching and supervision as required.
• Liaising with FareShare’s central support teams on human resources, operational, compliance, finance and food teams.
• Working with bespoke technology systems, such the warehouse management system and customer relations management system, and support teams to maximise visibility of the warehouse and logistics operations performance across the business. Reporting on these sites and inputting to their development as required.
• Support the Regional Development Manager with the strategic planning and delivery of the service.
• Project management of any pertinent project to support growth of the site. Designing, delivering and managing such projects to further grow the sustainability and success of the site against defined targets.
• Regular communication with the FareShare service users to ensure service excellence.
• Operational oversight and control of food volumes, audits, risk assessments, waste management, warehouse processes and systems to meet defined CFM needs.

Person Specification

1. Previous experience in warehouse operations and / or FMCG industry

2. Knowledge of H&S in the workplace

3. Knowledge of Diversity and welfare of staff matters (including Mental Health consideration)

4. Able to demonstrate a Team player

5. Able to demonstrate thinking on your feet in a fast moving environment, whilst maintaining excellent relationships with the workforce and other parts of the business.

6. Ability to work corporately to the standards sets.

7. Proven track record of project management and strategic planning.

8. Proven track record of excellent people management.

Competencies and behaviours

Essential:

Application form with proof to be provided on request QCF Level 3 award in equivalent to any of: HACCP, food hygiene, manual handling or H&S.

Application form with proof to be provided on request Current, clean driving licence and car insured for business use.  

Application form with proof to be provided on request Experience of leading a team.

Application form/interview an understanding of and ability to promote equality and diversity.

Application form/interview Leadership of multi-dimensional projects from operational and strategic.

Application form/interview Leadership management skills- including the ability to motivate and develop people to deliver high levels of performance.

Application form/interview High level communication skills and ability to engage at all levels with diverse stakeholders.

Application form/interview developing long term partnerships with external stakeholders in achieving strategic goals.

Application form/interview Experience of working in a regulated environment and demonstrable risk assessment capabilities.  

Application form/interview Skills, Knowledge & Abilities Problem-solving skills and the ability to make effective decisions ‘on the spot’.

Application form/interview Confidence and bearing to act as an ambassador to diverse audiences of external stakeholders strengthening the brand and raising awareness. E Application form/interview Strong presentation/facilitation skills to promote awareness of the FareShare mission.

Application form/interview Delivering customer service and the ability to deliver excellence through a competitive service offer to all stakeholders.

Application form/interview IT literacy, in particular of using Microsoft applications.

Application form/interview Excellent interpersonal skills and the ability to create good work partnerships with multiple stakeholders both internally and externally.

Desirable:

Qualifications QCF Level 6 (degree level) qualification.

Application form with proof to be provided on request QCF Level 3 PTTLS.

Application form/interview perspectives financial management, including control over income and expenditure and performance measures.

Application form/interview Working with and developing volunteers who may feel vulnerable or need support.

Application Process:

If you would like to apply for this role, please submit your CV and Cover Letter and Equal Opportunities form via our website by the 20th May 2021 to be considered for the position. Interview details to be confirmed.

Bikeworks is looking for an Operations Manager to join our team. The role will work in collaboration with our new Programmes Manager, Finance Manager and Head of Business Development, under guidance from the CEO, as a member of the Senior Management Team. It is our expectation that as we grow, you will want to grow with us.

At Bikeworks we target communities who experience significant and disproportionate inequalities. Never has our role as a community-evolved social enterprise been more important as we continue to live with the effects of the pandemic.

The Operations Manager is responsible for overseeing and managing the successful delivery of our established commercial activities from the Bikeworks overall offer. You will be responsible for maintaining good relationships and communication with external stakeholders, while optimising processes that focus on the quality, efficiency and value for money of our delivery as a social enterprise, balancing at all times our social, environmental and financial bottom line. The role also has responsibility for ensuring all policies and procedures are implemented, updated and adhered to. 

In alignment with the Programmes Manager, the Operations Manager is responsible for the strengthening of our ‘eco-system’ of projects and activities, making sure each element works together to achieve our mission by promoting internal joined-up thinking and approaches. You will lead on the development of staff, freelancers and volunteers to achieve contractual outputs and outcomes, at a time when Bikeworks is scaling and has diversified its delivery model.   

Location: London, EC4

Salary: £41,000 - £47,250 (depending on experience)

Accountable to: Senior Finance Manager

Contract type: Permanent, full time (open to flexible working and job-share options)

Overall Purpose of the Role:

As we launch an exciting and pioneering new Social Impact Investment trust- the Schroder BSC Social Impact Trust (SBSI) and come to launch our new 2025 strategy, it couldn’t be a more exciting time to join Big Society Capital. We are looking for an enthusiastic accountant with strong investment, fund accounting or financial services experience to play a critical role as part of a lean and motivated Finance Team.

This is a unique opportunity – your work will be complex and varied, offering exposure to a range of pioneering projects across Big Society Capital’s corporate and investment activity and supporting all financial processes in the organisation.

The position will support month end processes, assisting with the development of management information that enables deeper understanding of the organisation and its performance. You will also support investment accounting, fund and treasury accounting, the preparation of statutory reporting and returns; managing Big Society Capital’s liquidity and cash flow; and preparing and monitoring departmental budgets. The position will ensure that effective financial controls and procedures are maintained and will include some responsibility for the valuation of investments. 

Internal Contacts:

Work in the Finance team consisting of the Head of Finance, Senior Advisor – Financial Management, Senior Finance Manager, Management Accountant and Finance Assistant. Extensive contact with all members of staff, particularly the Investment team, the Legal and Compliance team and the Operations team.

External Contacts:

 Auditors, investees, administrators, bank, treasury management providers, regulatory advisers, FCA, HMRC,

Other Requirements:

Flexibility to develop the role and take on additional tasks as required

Key Accountabilities:

• Support month end processes for BSC, SBSI and any future client portfolios.
• Review quarterly Fund reporting and Audited Accounts from investments and ensure Fund income and expenditure and valuation gains/losses are accurately recorded in BSC’s accounting system.  Liaison with Fund Managers as required.
• With the team, maintain and develop accurate accounting systems, records and reporting, with adequate financial controls. Review and develop processes for the valuation and financial monitoring of Big Society Capital’s social investment portfolio, including preparation for the Quarterly Valuation Committee.
• With the team, manage the organisation’s liquidity effectively, so that funds are available when required.
• With the team, develop departmental budgets and input into the forecasting process.
• Support statutory reporting, including group consolidation, and liaise with auditors to ensure accurate and timely completion of the year end process.
• Support preparation of annual tax returns and other tax requirements, liaising with external Tax advisers as required.
• Assist with the preparation of FCA reporting and other requirements.
• With the team, research and stay current with accounting standards, guidance and legislation, and apply to BSC’s financial and FCA reporting requirements.
• Undertake project work to support the development of BSC and the finance function, including supporting the introduction of external social impact investing products.

Essential experience

• Qualified accountant (ACA, ACCA, CIMA or CA)
• Sound and up to date knowledge of UK GAAP
• Investment management, Fund Accounting or financial services experience
• Development of management information and insightful analysis
• Development of internal control procedures and frameworks
• Previous experience in a similar position

Desirable experience

• Charity or not-for-profit organisation experience
• Social Investment experience
• FCA regulatory reporting
• Knowledge of IPEV (International Private Equity and Venture Capital) valuation guidelines
• Excel modelling experience

Skills, abilities and attributes

• Strong IT skills, particularly Excel and relevant knowledge of accounting IT systems
• Demonstrates excellent financial and numerical awareness: fully conversant with financial accounts and accounting procedures
• Analytical with excellent attention to detail and embraces complex data
• Ability to apply statutory principles, guidelines and legislation in practice
• An excellent communicator and strong team player, who can build solid relationships with key stakeholders internally and externally
• Superior judgment, discretion and utmost integrity
• Flexible and willing to take on different tasks as required
• Well organised & able to prioritise workload effectively

Salary and terms of employment

This is a full-time permanent role – open to flexible working or job-share options

Salary of £41,000 - £47,250 depending on experience)

Big Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential.

We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you.

If you have a disability and require any support to assist you through the recruitment process, please get in touch with Ruth Davidson (HR Manager).

Applications

Please apply through BeApplied by midday on Wednesday 26th May 2021

Interviews – If your application is successful, you will be invited to a first-stage interview with Big Society Capital in late May - early June. Second-stage interviews will take place in early - mid June.

All Big Society Capital staff are currently working from home. We will be as flexible as possible in light of any COVID-19 priorities and challenges which you may be facing.

To manage and develop the HR responsibilities for the organisation; the payroll and finance systems; IT and Communications; and the Office Management services.

To safeguard children and adults at risk.  To identify risks, report any concerns, refer to the social work teams and attend meetings.

To promote the inclusion of people with learning disabilities, respect their rights and choices; promote independence; involvement in the community.

Incorporate the views of people with learning disabilities in the running of the services.

Maintain appropriate records in electronic and paper formats and provide data and reports in line with the requirement of funders.

Use IT, communications and manage data safely and effectively.

To identify and manage risks for staff and for people who use the services.

To attend reviews, managers’ meetings, and other meetings as appropriate.

To develop skills and knowledge, undertake training, to work in line with best practice.

To implement the Health & Safety policy and procedures.

To investigate and respond to complaints.

To maintain a working knowledge of legislation regarding HR, Data Management and Health & Safety.

To devise and implement an annual Development Plan.

This is a really exciting role in a small, focused charity which will provide the successful candidate with a range of powerful, challenging and rewarding opportunities. The position is central to our core goals and includes working with young people, children and their families, much-admired corporate partners and providing innovative campaigns across traditional and social media channels. Fundamental to the role is placing moving and inspirational stories in the press about the impact of a child’s cancer diagnosis on both the child and family, helping to raise awareness thereby driving early diagnosis and ensuring the charity has a strong digital and social media presence.

We are looking for a talented, experienced, highly motivated professional to continue to develop our communications ensuring the effectiveness of all our engagement with supporters, stakeholders, healthcare professionals and the general public.

Full details including a Job Description and Person Specification are contained in the Recruitment Pack attached below.

The deadline for applications is 30th May 2021, however we will be calling the strongest candidates for interview as soon as possible so please do not delay your application.

Fixed term Maternity cover
Engagement Manager – Full-Time Volunteering Programme
Ref: V309
Start date: As soon as possible
Contract length: 12 Month contract
Hours/Days per week: 35 hours per week
Salary: £24,000 and ILW if applicable
Location: Home based or London office based
Closing date: 16 May 2021 – 5pm
Interview date and Location:  Online interviews between 20th and 25th May TBA

Volunteering Matters

Volunteering Matters use the unique power of volunteering to bring people together and build stronger, more resilient communities across the UK. 

We bring people together to resolve some of society’s most complex issues. From social isolation and loneliness; improving health and wellbeing; building skills, confidence and opportunity and ensuring young people can become change makers in their community, the impact that we make is great.

And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we’re a national charity that is deeply embedded in local areas across the UK. We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England. 

We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers.

This is an exciting time to be joining the team. We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside our business.

Role Overview

Volunteering Matters is looking for a dynamic and proactive Engagement Manager to join our Full-Time Volunteering Team.

Full-Time Volunteering (FTV) is an incredible opportunity for people aged 18 - 35 to undertake a life-changing challenge and immerse themselves in long-term volunteering placements across the UK.  Most Full-Time Volunteers are recruited in collaboration with key partners in Europe, Asia and Central & South America, as well as young people here in the UK, spending up to 12 months away from home to develop their skills and have a positive impact upon communities.  The volunteering placements range from supporting older people, people experiencing homelessness, disabled people, befriending and mentoring.

The Engagement Manager will work across all aspects of volunteer management, including recruiting, interviewing, training and pastoral support for young people from diverse backgrounds and experiences.  The role will include essential monitoring and record keeping requirements in accordance with UKVI and wider organisational compliance.  As restrictions ease, some International travel may be necessary for networking, partnership development and volunteer recruitment.  The applicant will have strong organisational skills and be adaptable to change with a solution-focused and person-centred approach.

Benefits package: Pension, unlimited annual leave, fully flexible working, cycle to work & season ticket loan.

To apply please visit our website.

 Your supporting statement is of equal importance to us as your CV and is a key part of our shortlisting process. It is an opportunity for you to outline your experience and credentials directly to the details of the post.

Volunteering Matters is committed to the provision of equal opportunities in employment and accordingly wishes to ensure that no job applicant is treated less favourably on unjustifiable grounds. To assist in the monitoring of our performance in relation to equal opportunities you are requested to complete the enclosed monitoring form. The questionnaire is for statistical purposes only. Upon receipt it will be separated from your CV and cover letter and will not form part of the selection process.

Please note: Due to the volume of applications we receive if we have not contacted you by the interview date it means that on this occasion, we are unable to take your application further.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Do you thrive leading and managing volunteers?

Prospectus is delighted to work on behalf of a well known health charity to appoint their new Volunteering Manager.

Reporting to the Head of Volunteering, this is a pivotal position responsible for the operational

performance of our client's volunteering department. You will oversee volunteers in two well-known hospitals in Central London ensuring an excellent standard of volunteering experience throughout their journey. This includes recruiting, appointing, inducting, training, supporting and rewarding volunteers as well as managing and nurturing key relationships with the wider health and social care sector and the communities the hospitals serve.

You will also provide effective line management of the Volunteering Support Officer and you will work closely and collaboratively with other Volunteering Managers. You will lead on a strategy for engaging volunteers to meet agreed high-level volunteer recruitment and engagement targets as well as identifying opportunities to design and introduce volunteer opportunities within the wider community and you will liaise with multiple internal and external stakeholders at all levels to achieve this.

To be successful in this role, you will have experience of managing volunteering programmes and have a flair for identifying volunteering opportunities and developing plans to fulfil them. You will also have experience of recruiting volunteers and the capability of planning, implementing and delivering training, combined with an understanding of adult learning techniques. You will have programme management and operational experience and exceptional networking, social and interpersonal skills. You will have the ability to use digital technology in all aspects of work, including online platforms/solutions and CRM systems. It is desirable, but not essential, to have experience of working in a hospital environment with volunteers.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community.

In order to apply please submit your CV (Word format) in the first instance. Should your experience be suitable, we will send you the full job description and application pack and will arrange for a call to brief you on the role. Cover letters are not required.

We have a new exciting opportunity, not to be missed! At DEBRA we are currently looking for a Volunteering Resources Manager to join our team based in Bracknell. The role will be home based but will be required to attend the Head Office and other locations as and when required.

About the Volunteering Resources Manager role

You will contribute to the effectiveness and efficiency of DEBRA so that the needs of people with EB, their families and carers are met and to contribute to DEBRA’s purpose and mission.

Key Responsibilities of our Volunteering Resources Manager will include:

• Measure and increase volunteer acquisition and retention rates;
• Measure and improve volunteer satisfaction.
• Improve the communication process between DEBRA and its volunteers;
• Create a resource package for managers to recruit, support and develop volunteers;
• Create a process for the continuous improvements to the volunteering journey;
• Establish a broad range of methods to recruit volunteers, that is appropriate to the various functions;
• Create and implement a volunteer recognition scheme;
• Work with Marketing & Communications to develop resources to support recruitment and retention;
• Upgrade the induction and learning & development resources for volunteers;
• Measure, analyse and report on the aspects of volunteering listed above, and recommend further improvements

What we are looking for in our Volunteering Resources Manager:

• Relevant experience in volunteering strategies
• Evidence of having been creative and successful in a similar role;
• Achievement orientated with the ability to evaluate, analyse and report succinctly;
• Experience of project management;
• Positive disposition, self-motivated, creative and enterprising;
• Effective stakeholder management skills;
• Excellent interpersonal skills;
• Good communicator;
• Knowledge of social media;

DEBRA is the national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.

Our vision:

We have a vision of a world where no one suffers from the painful genetic skin condition EB.

Until that day, DEBRA focuses its work in two areas:

• We fund pioneering research to find effective treatments and, ultimately, a cure for EB.
• We provide care and support to individuals and families living with EB.

We couldn’t do any of this without raising substantial funds, which is why you will be so integral to our success.

If you are enthusiastic about the contribution you could make and would like to join our team as our new Volunteering Resources Manager please click ‘apply’ today – don’t miss out, we’d love to hear from you!

We have an exciting opportunity for a Volunteer Journey Executive (Collaboration) to join our team in Gilwell Park, London. You will join us on a full-time, fixed term basis of 2 years, and in return, we will offer you a competitive salary of £35,354 per annum (inclusive of Outer London Weighting.

The Scouts are embarking on transforming their Volunteer Journey to make volunteering with us even more attractive, accessible, flexible, and enjoyable. For our 160,000 volunteers, a crucial part of their volunteer experience is the training we offer to ensure they feel confident and are equipped to undertake their role.

We want to develop a learning culture where training is simple but effective and delivers the skills and knowledge that our volunteers need when they need it, whether they work directly with our young people delivering skills for life or carry out a supporter, manager or governance role. There is a wide range of learning needs to be met and we want to enable our volunteers to manage their own learning journey and access their training in a modern and flexible way that enables them to fit it into their lives alongside their volunteering and other commitments.

The Volunteer Journey Executive (Collaboration) Role:

As our Volunteer Journey Executive (Collaboration you will focus primarily on the recruitment and joining part of the volunteer journey, as part of a collaboration project with Girlguiding and funded by Pears Foundation.

What will you be doing in the Volunteer Journey Executive (Collaboration) role?

- Working as part of the Pears Volunteer Recruitment and Joining Product Team, lead and develop the processes, systems, resources, and training materials to support work on this part of the volunteer journey
- Organise and support user engagement including information collection, design co-creation and testing and piloting with our volunteer network, community of interest and new potential volunteers
- Working closely with the wider Volunteer Journey team to ensure that the journey is joined up, feeding into other relevant aspects of the journey and communicating learning and dependencies
- Liaise with staff teams, across the organisations in particular Communications, Digital Transformation and Safeguarding to support and deliver the project
- Work closely with staff and volunteer colleagues to manage the transition of new products/processes/systems as they become live and support their role out
- Act autonomously to deliver on stretching objectives related to The Volunteer Journey design and development and maintain a complete understanding of the organisation’s strategy and theory of change
- Work with partners from the voluntary sector and use best practise to influence the process design for the volunteer journey.

What we are looking for in our Volunteer Journey Executive (Collaboration):

- Experience of developing volunteering processes and support resources for volunteers or for a similar organisation. In particular: design of volunteer roles or offers, attraction, induction, and training/support resources/solutions for volunteers and volunteer managers ensuring user needs are at the heart of the design
- Knowledge and understanding of current volunteering trends, challenges and solutions
- Experience of supporting the design and delivery of activities related to the Volunteer Journey, demonstrating innovative thinking and the creation of new solutions
- Experience of process development and measurement including undertaking user research and using data and insights to inform decision making
- Experience of working with volunteers or a volunteering organisation
- Experience of leading and delivering complex change projects with multiple stakeholders
- Experience of matrix management and collaborating across teams and organiations
- Experience of volunteering development with the ability to co-create simple but effective processes and resources to support the recruitment and joining of volunteers. A collaborator who can work across organisations with both staff and volunteer teams to achieve goals and get things done effectively
- Ability to co-create and implement effective plans and develop practical solutions to achieve agreed objectives and to help make clear, informed and timely decisions
- Good communication and interpersonal skills to enable successful influencing, listening and negotiating with others, ideally in a volunteering organisation environment
- Good planning and organisational skills with the ability to manage and deliver a diverse workload , whilst ensuring effective prioritisation and balancing of the needs of a range of stakeholders

What we can offer you as our Volunteer Journey Executive (Collaboration):

- 25 days holiday and going up to 28 days after 2 years’ service and 32 days after 5 years’ service
- Additional holidays between Christmas & New Year
- Life Assurance
- Simply Health Scheme
- Generous Pension Scheme
- Free car parking
- Gilwell park minibus service

Closing date: Tuesday 18th May 2021, 23:00

Interviews to be held: Tuesday 25th May 2021

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

The Scouts is an equal opportunity employer and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies