We are currently seeking a National Retail Manager to lead the development of an ambitious retail strategy to encompass existing and new business opportunities. 

You will be a natural leader and empower a network of 9 Relate shops across England to deliver a level of income that contributes to providing a greater access to affordable relationship support from the communities they operate within. 

You will be responsible for management of retail staff and volunteers within 9 Relate National shops in Kent, Sussex, Norfolk and North East England.

Some Key Activities will be:

Leading by:- 

• Providing inspired leadership to the shop teams 
• Developing a strong sense of team that enables peers to share best practice and work closely alongside one another across the network.

Maximising income through:-

• Striving to exceed the agreed sales targets though the support of marketing and donations.
• Supporting shops to develop their own retail model that maximises income, and is owned and lead at shop level but complements the wider retail strategic direction across Relate.
• Ensuring financial planning and delivery is discussed and understood by shop teams.
• Empowering shop teams to own their budget and take responsibility for it.
• Create and interpret sales reports that shops can use to make decisions and grow and develop aspects of their business.
• Work with shop teams to maximise their community reach for volunteer recruitment and product sourcing.
• Enable shops to become fully embedded within their local communities.
• Work with the Director of Operations to develop an ambitious and achievable retail strategy

Ensuring effective day to day operational management by:-

• Developing and ensuring compliance with policies and procedures, including those relating to Health and Safety responsibilities within the shops including Covid-19 and safeguarding concerns.
• Effective administration, reporting and oversight to agreed standards.
• Day to day shop management such as stock rotation, staffing rotas, volunteer management, etc.
• Regularly reviewing the income versus expenditure of each shop and makes recommendations to the Executive Leadership Team about the viability of each.

Significant levels of travel is required – the post holder is required to hold a full UK driving licence.

What will you offer us?

• A minimum of 5 years multi-site management experience in retailing and/or charity retailing.
• Proven experience in leading, developing, motivating, empowering and delegating to a team of diverse people in a variety of different ways.
• Driven by income growth across shops, and proven experience of managing multiple teams to consistently exceed financial targets.
• An exceptional communicator, with proven ability to adapt communication style to suit situations.
• Promotes change with demonstrable experience of driving change to produce positive results.
• A resourceful problem solver who is adept at managing a heavy workload with numerous conflicting priorities and consistently achieves positive outcomes.
• Proven positive, entrepreneurial focus in maximising every opportunity, and thinking outside of the box to achieve results.
• Experience of launching projects, and taking them through all phases to a successful completion.
• Willingness to take on new challenges and to learn, grow and develop within a role.
• Experience and confidence using Microsoft Office programmes, email and the internet.
• Desire and passion for the values, work and ethos of Relate.
• Champions diversity, equality and inclusion across the working environment.
• Experience of working with volunteers.
• Working knowledge of Health and Safety regulations and procedures.

What will we offer you?

• Salary of £32,000 per annum
• 35 hour working week
• Access to learning and development
• 36 days annual leave (including bank holidays)
• Westfield Health
• Supportive working environment

To apply, please submit a comprehensive CV and a cover letter of no more than two sides of A4.

Closing date for applications 6th November 2020

Interview dates 16-17 November 2020

Job Title Individual Giving Manager

Full time 37.5 hours per week

Location Rainbows Hospice for children and Young People (Loughborough) with the possibility of flexible working

Salary £37,500

Are you looking for a career where no two days are the same, where you’ll be working with a friendly, supportive and caring team? If so, we’ve got the perfect role for you!

This is a great opportunity to work for Rainbows, the only hospice in the East Midlands for life-limited children and young people. We are here to make life brighter with amazing care and support for them and their families – you can be part of it too. Come and be part of something amazing. Come and be part of the Rainbow.

Your role will be to plan, deliver and evaluate an ambitious and effective Individual Giving programme. You will maximise supporter recruitment and development and ensure long-term programme growth, as well as manage the stewardship of donors, delivering an excellent supporter experience.

Working collaboratively with colleagues within fundraising you will be responsible for successfully managing and developing relationships with individual supporters, customers or clients.

The postholder will have a demonstrable track record in individual giving and donor base acquisition, retention, segmentation, legacy and in mem giving. 

Our Values: Welcoming, Excellent, Co-operation, Accepting, Responsive, Energetic. If you can relate to these and have the necessary skills and attitude we can offer you:

• A competitive salary, leave entitlement and pension scheme.

• Career development opportunities

• A full induction and on-going quality training

• The opportunity to become part of a great organisation.

• Flexible working hours

• Managed workloads

Closing date:  20th November 2020
Interview Dates:  7th & 9th December 2020

Applications
For more information about the role, please download the Job Description and Person Specification. 

Please click the apply button to submit a copy of your current CV and a covering letter, no longer than two pages of A4, outlining your experience and skills relevant to the job description and person specification, an explanation for any gaps in your CV and other information that you feel we should know in order to assess your application.

No agencies please.

We are recruiting a Service Manager, who is able to model skills in safely engaging women based on mutual collaboration, trust and empowerment.

As well as providing support to individual women and girls, we run training for professionals and campaigns for better laws and policies to protect women’s rights.

The above post is open to women only and are exempt under the Sex Discrimination Act 7(2) (d) and (e) and the Race Relations Act 5(2) (d) 1976.

This role is based in the UK and open to individuals with unrestricted right to live and work in the UK. At this stage we are unable to offer sponsorship opportunities. Therefore, you must currently hold the right to work in the UK.

Summary of Role

The Procurement & Logistics Coordinator will be a technical lead on procurement and logistic matters introducing, developing and implementing best practice at our UK Headquarters and offering technical support to our Country Offices. The role will aim to support Muslim Aid in its delivery of high quality, accessible and reliable humanitarian aid across UK Headquarters and Country Offices. It will encourage engagement as we further develop our procurement and logistics systems, policies and procedures and associated planning.

The post holder will manage the procurement and logistics framework and tools, in order to strengthen the capabilities and knowledge of all our stakeholders, ensuring we adopt best practice and industry standards across our global operations. The post holder will work closely with key stakeholders, help identify and develop a robust system and framework across our business operations to support ongoing logistics and procurement activities. You will also oversee all education and training delivered to staff, volunteers, consultants and those associated to Muslim Aid.

About the Role

The main responsibilities of this role will be to:

• Develop and co-ordinate the procurement and logistics strategy for UK Headquarters and offer technical support to Country Offices with local strategy and planning aimed at strengthening local procurement capacity and resources.
• Help and support UK Headquarters, Country Office Focal Points and staff to establish and develop local procurement networks to support local implementation.
• Support effective auditing and certification of the Country Offices procurement systems and provide guidance to the countries on designing appropriate procurement frameworks and accompanying action plans. Oversee follow-up action in order to ensure maximum levels of compliance and competence.
• Review /adapt Muslim Aid’s Global Procurement policy and procedures, reporting mechanisms, risk registers and other procedures that are managed/supervised by UK Headquarters and Country Office teams and partners.
• Develop systems to anticipate, assess and manage risks and concerns raised across our UK Headquarters and Country Offices, ensuring that appropriate follow up is conducted and learning from implementing those processes is communicated across the organisation and embedded into its culture.

About You

To be successful in this role:

• Bachelor’s degree in Business Administration, Logistics and Supply Chain, or other related field.
• Experience of procurement and logistics practices within developing countries.
• Proven experience designing, facilitating and evaluating procurement training programmes/workshops in different cultural and organisational contexts and at a range of levels.
• Solid experience of analysing, drafting, preparing and presenting comprehensive reports and assessments to audiences at a range of levels.
• Knowledge of procurement/supply chain and logistics regulations in local and international setting.
• Ability to adapt to changing deadlines and priorities and deliver results against demanding timetables and in the face of competing demands.
• Willingness and ability to travel independently and work within challenging environments, sometimes at short notice.

Why you should Apply

If you are self-motivated, with the ability to be strategic and adaptable. If you understand the importance of reducing costs so that charity money can be spent where the need is greatest, then this is an exciting opportunity for an aspiring Procurement & Logistics Coordinator.

Muslim Aid’s recruitment and selection procedures reflect our commitment to the safety and protection of children and vulnerable adults in our care/employment. Successful candidates will be expected to undergo a DBS check. In addition, all successful candidates for finance roles will undergo an Experian Credit Check.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief or age.

Only Shortlisted candidates will be contacted. Applications will be accepted until closing date, however, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.

NOTE: We will review your application and see if you are a good fit for the position, and for us. Due to the volume of applicants, we are unable to contact everyone so if you are selected to continue to the interview process, we will be in contact with you.

Debates around Black Lives Matter, mass remote working, inequality in our education system exposed by Covid-19 restrictions and debates about privilege – our society and our world of work is very clearly at a turning point.

As a social mobility charity, The Brokerage is in the fortunate position to influence that change in a positive, practical and meaningful way, working with underprivileged young people from state schools. We partner with corporates in the City (financial and professional services) that want our help with building and accessing a different talent pool and change organisational practices to create a post-inclusion culture where people from all backgrounds can thrive and be themselves.

The Brokerage is at a critical and dynamic point having recently launched a strategic re-direction, innovative new services and a relevant new brand, all supporting our vision of a world where a young person’s ability and aspiration alone determine their career path. At the heart of this exciting new direction is implementing our new partnership model to ensure that The Brokerage is both re-positioned as a Changemaker with corporates and ensures sustainable funding of its activities.  

To achieve this The Brokerage is currently recruiting for a Placement & Recruitment Manager to lead the ‘Placement’ strand of our delivery, working closely with the Partnerships Team and wider programme delivery team to manage all entry-level recruitment with our corporate partners. This role will primarily focus on the management and delivery of our Year 12 and Year 13, and undergraduate placements. The postholder will be responsible for selection and preparing suitable candidates for our corporate partners from the Brokerage’s candidate cohort. It will also act as an expert advisor to our corporate partners on what works in terms of recruiting young people from diverse backgrounds.

Main duties

• To manage The Brokerage's Summer Placement Programme ensuring there is a match between supply and demand, working closely with the partnerships team
• To develop and implement a virtual internship programme as an integrated option and alternative to our face to face placement programmes 
• To work closely with the Outreach and Academy Manager to ensure that there is a pool of suitable candidates for placements and recruitment and manage all our support workshops and one to one sessions for candidates (e.g. CV, interview and assement centre prep)
• Work with the Outreach manager to develop, test and pilot new ways to assess talent that go beyond looking at grades and advise/work with our corporate partners to implement these
• Produce cutting edge guidance for our corporate partners working with the Corporate Changemaker Manager, e.g. employer guides and produce external thought pieces and research
• Manage, develop and run “Into-work” type of conferences (recruitment fairs with corporate partners) in collaboration with colleagues in the delivery and partnerships team
• Provide support and coaching to our candidates during recruitment processes and vice versa support partners with designing recruitment systems that work for our candidates working closely with the corporate consultancy manager
• To deliver a high quality placement service to employers which will meet their recruitment needs.
• Manage the development of our new apprenticeships offering, working with the selected training provider and the partnerships team
• To proactively support the Marketing and Communications Manager with case study and other materials
• To play an active role in the planning and delivery of The Brokerage’s strategic objectives and participate in The Brokerage events and activities as required.

Person Specification

Essential

• Experience of placing young people into paid job opportunities, including school-leaver, apprenticeships and undergraduate vacancies.
• Experience and understanding of the whole recruitment cycle
• Experience of working directly with young people.
• Experience of working in partnership with corporate partners.
• Highly organised with an ability to track multiple projects with competing deadlines.
• Excellent written and verbal communication skills.
• Excellent presentation skills.
• Excellent IT skills, including demonstrable usage of the Microsoft Office suite, CRM database (e.g. Salesforce or equivalent).

7% pension contribution

25 days’ paid annual leave plus Bank Holidays

2 days’ paid volunteering leave

Season ticket loan and a range of other staff benefits

Please apply by submitting a Cover Letter and CV by 0900 on Monday 2 November

Interview - dates tbc

Retail Manager

Oxford Wood Recycling is an award winning environmental social enterprise and a charity. The Retail Manager has responsibility for The Wood Shop operation and administration. This is a senior management role supporting the strategic aims and objectives of Oxford Wood Recycling; agreeing and meeting monthly sales targets and reporting regularly to the CEO.  The role entails taking the lead for Wood Shop staff recruitment, managing shop floor sales staff, as well as co ordinating activities for volunteers.  All aspects of staff management fall within this role, including staff welfare, review and appraisal. 

Management Tasks Overview: Operation of The WoodShop. Security/ Safety. Staff rota planning. Task planning/ assignment and delegation and review as apporpriate.  Till management, stock management / Training for Customer Care. Management of cleaning and hygiene cover.  Co-ordination of work flow - wood orders, commissions, delivery.

Specific skills and capabilities: Having a background in retail management in a related sector, the Retail Manager will also possess the drive and enthusiasm to understand and translate the organisation’s core values. The manager will be well organised and able to create and maintain a structured approach to operations. The role requires and will suit a dynamic person, with excellent communication skills who will lead from the front, and who is able to inspire and motivate staff to achieve high levels of productivity and job satisfaction. 

We want to hear from all interested candidates, and to be considered for the position we strongly recommend submitting a detailed covering letter along with your CV, outlining why you're right for the role.

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Are you passionate about dogs and cats? Our people and animals make Battersea a great place to work. Your expertise will help increase our impact for dogs and cats everywhere.

We are looking for a Brand Manager to manage the development of the Battersea brand to achieve Brand and Marketing objectives.

About us

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 150 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.

Our Marketing & Communications Team

Battersea’s Marketing & Communications department is responsible for communicating the breadth of the organisation’s work in an engaging and memorable way. Though our award-winning campaigns, we use our influence to affect change for dogs and cats within and beyond our gates; building Battersea’s reputation on a national and international scale. Our work involves everything from innovative integrated advertising campaigns to rehome our animals, to supporting other departments with their strategic objectives. We also manage Battersea’s online communities, offer brand guidance, deliver innovative digital activity, and manage internal communications, ensuring that staff and volunteers stay informed and engaged. The department’s ultimate goal is to raise awareness of Battersea’s work, so we can be here for more dogs and cats.

Brand team

Within the Marketing & Commercial department sits the Brand team. Guardians of the Battersea brand, we bring our purpose – to be here for every dog and cat – to life creatively. We also offer guidance as to how to use the brand effectively so we can raise awareness and encourage more people to support our cause. We are responsible for product licensing and affiliates, with the goal to generate as much commercial income as possible to go straight into the vital care of Battersea’s animals.

What we can offer you

Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental (£120), optical (£120), physiotherapy, chiropody and acupuncture (£300) every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance

So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.

We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea.

For full details, including our job applicant privacy notice, please download our recruitment pack. You can apply by visiting our website. All applications must be submitted before the closing date advertised.

Wandsworth Foodbank is looking for an experienced and engaging Volunteers Manager to organise, support and develop our amazing team of food bank volunteers.

Working in a friendly and supportive team, you’ll take the lead in managing volunteers at the Foodbank’s five church-based centres across Wandsworth Borough, and at our Foodbank warehouse. With your help, we want to equip and inspire our volunteers to provide the best possible support to local people referred to us in severe hardship.

We're looking for someone who is committed to the Christian values, priorities and culture of Junction Community Trust and St Mark’s Church, Battersea Rise. 

We're committed to ensuring we respond to the needs of black and minority ethnic communities locally, and we want to ensure our team is as representative as possible. We'd therefore particularly welcome applications from black and minority ethnic candidates, to help us broaden our team.

The working hours are 5 days a week, but we’d be happy to consider 4 days a week for the right candidate. 

To find out more about the job, please see the role profile attached. You can also contact us if you’d like to have an informal conversation about this role.

Volunteering Consultant/Manager - short term contract

We are looking for a high-calibre, digitally-literate person with recent experience of delivering volunteer management services to support service delivery. The successful candidate will help the CEO and our Good Neighbours staff team to reformulate our volunteering offer so that we are able to continue to deliver volunteer-supported projects in Newham and surrounding areas in line with social distancing requirements.

This person will work with existing staff and volunteers to:

• Develop new volunteer roles and specifications
• Develop training and induction materials in line with our social distancing and vulnerable adults protocols
• Review and update materials for our volunteer manual in line with quality standards
• Ensure consistency across services
• Review, plan and initiate our volunteer recruitment programme

Understanding of the diverse communities of East London, telephone befriending, and working with older people an advantage.

To start as soon as possible.

Place2Be is the leading children's mental health charity providing in-school support and expert professional development to improve the emotional wellbeing of children and young people, families, teachers and school staff. Place2Be provides mental health support and training for over 600 primary and secondary schools, reaching a total school population of over 350,000 pupils.

Our teams provide a range of services in our partner schools to build resilience early in life through counselling, creative work and play and support a child’s ability to engage in school life. Our work, focused on early intervention, is part of the 'comprehensive CAMHS system’.

MAT Cover - 12 Months FTC
Hours: 35hrs p/w
Days: Monday- Friday

We are looking for a talented, experienced recruiter, with experience of high volume volunteer recruitment to join our team. You will be responsible for the recruitment administration and clearance checks for Counsellors on Placement in a designated region/area. You will be the first point of contact for prospective applicants contacting Place2Be to join us on a one year clinical placement.

You will work closely with regional area managers to ensure we have sufficient numbers of Counsellors on Placement, ensuring we have a strong regional pipeline to meet requirements and place adequate numbers of trainee counsellors promptly within schools. You will bring enthusiasm, a can-do attitude, a good team spirit and a genuine interest to make a difference at Place2Be.

What will I be responsible for in my new role?

You will:

• manage all recruitment administration to ensure that all applicants receive a professional, high quality service and have a positive recruitment experience
• arrange and coordinate interviews, ensuring candidates and the panel have all information they require. Meet and greet candidates for interviews taking place
• collate and shortlist applications for designated regions within an agreed time scale
• providing regular support on the ATS project alongside the Head of Talent and Resourcing
• promote Place2Be’s placements by participating in engagement events, e.g. college visits, presentations to Place2Be students
• ensure all applicants are informed of the outcome of their interview within the agreed time scale
• work with Area Managers to ensure Counsellors on Placement are placed in schools promptly
• work with the Learning and Development team to ensure the number of training workshops meets the demand

The successful candidate will have:

• experince of high volume recruitment campaigns
• experience of using an ATS for recruitment - EPLOY an advantage
• experince of clinical recruitment and attracting clinical applicants
• experience of supporting on recruitment projects
• excellent knowledge and use of Microsoft Office to produce reports and analysis
• highly organised, can prioritise workload and manage conflicting deadlines
• experience of working in a fast paced results driven environment

Interview Date: Tuesday 03rd November 2020 ZOOM Video Interview

In return we offer you a range of fantastic benefits including:

• Enhanced Annual Leave entitlement
• Robust Learning and Development Programme
• Contributory Pension Scheme
• Life Assurance, 4x Annual Salary
• Employee Assistance Programme
• Mobile Phone Discounts (EE Network)
• Cycle purchase and season ticket loan schemes
• Extended Maternity/Paternity Pay

If you share our core values of perseverance, integrity, compassion and creativity and have the counselling skills and patience to support some of the UK’s most vulnerable young people and families, we would love you to join us. It’s sensitive and demanding work - but hugely rewarding and fulfilling - you will be helping to give young people a brighter future.

To APPLY please visit our website. Please also view/download the full Job Description and Person Specification on our website for further details.

Please note the Internal name for this role is Counsellor on Placement Coordinator.

The role

This is a new and exciting role which comes as a result of our charity growing and increasing the amount of services we offer. The Volunteer and Community Services Manager is responsible for developing and managing our community based projects, which are hugely popular with our clients, adults with learning disabilities and/or autism.

As well as leading on these, you’ll co-ordinate and manage the volunteers which are the backbone of these projects, ensuring they have a really great experience with us. You’ll take a pro-active approach to managing a team of staff, and provide regular and on-going support to volunteers. You’ll be fundamental in shaping how these projects and future projects, will make the biggest impact possible to the lives of disabled adults. 

Who we are looking for

Our ideal candidate would have project and people management experience within the third sector. They'll have good knowledge of how to run successful volunteer led projects and a good understanding of the support needs of our clients as well as best practice in volunteering. They'll be exceptionally organised, be a great team worker and pay close attention to detail. They'll enjoy juggling a busy but rewarding workload, and have excellent written and face to face communication and facilitation skills.

They'll be approachable and enjoy building meaningful relationships with stakeholders. They’ll enjoy solving problems and be driven to deliver the best possible service to our service users. They'll be happy to work flexibly as regular out of hours’ work is an essential part of this role.  

About us

At Share, we’re passionate about supporting disabled people to set their own goals for learning and life, and then helping them to achieve their aspirations.  The majority of our service users are people with learning disabilities and/or autism. We offer a range of training, employment, personal development, leisure and community based opportunities. We're working for a world where disabled people are fully included and have access to all the amenities and opportunities in their communities.

We won the prestigious award of Employer of the Year at Wandsworth Business Awards 2019. We also hold the Investors in People accreditation and we are accredited by the National Autistic Society. 

To apply

Please download the full job description and person specification and then complete our application form and equal opportunities form - downloadable via our vacancies page on our website and from Charity Job. 

We particularly welcome applications from male and Black, Asian and Minority Ethnic (BAME) candidates, who are currently under represented at this level within our organisation. 

Hours: 35 hours per week, evening and weekend work is essential   
Annual leave: 25 days annual leave per year (increasing by one day per year until you reach a maximum of 30)
Closing date: Wednesday 11th November 2020 at 10am 
Interview date: Tuesday 17th November 2020

Call and Care Manager

Employer: Dementia Concern

Salary: £30,000 to £32,000 per annum

Hours: 35 hours per week

Responsible to: Operations Manager & CEO

Responsible for: Up to 15 Care Attendants

Are you a Registered Care Manager or would like to work towards being a register manager, looking to work with a long-standing local charity supporting people living with dementia in Ealing and their carer?

The Dementia Concern Call & Care service offers respite care for carers through providing social interaction and activities to people living dementia through a dedicated team of Care Attendants. We are looking for a registered manager or someone who would like to work towards being a CQC Manager with the drive and ambition to take the service forward. The ideal candidate must have excellent communication and commercial acumen.

Dementia Concern has been providing services for people living with dementia and their carers for more than 25 years and prides itself on providing innovative and high quality services. This post is an opportunity to specialise in a growing field working with a diverse and highly experience team.

Purpose of the Post

The main purpose of the post is to manage the home respite of the charity Call & Care service. Call & Care is a CQC registered service and provides a respite service for carers while providing social stimulation for persons living with dementia. It is paid via the client’s eligible benefits or from their own personal means.

The role also involves working alongside the Volunteer Coordinator who organises a free Carer’s Short Breaks service within the borough. Both roles are part of the grant funding which provides the CQC-registered Call & Care Service and a free volunteer-led sitting service for those living with dementia and their carers. 

Both elements of the Carer’s Short Breaks programme are referred via Ealing Social Services.

The main tasks of the post are to:

• Provide effective management of the day-to-day operations of the Call and Care Service
• Co-ordinate referrals and carry out assessments, including risk assessments, for people with dementia and their carers
• Undertake reviews of the needs of service users
• As registered manager ensure that Call & Care complies with all relevant requirements including Health & Safety and the registered service standards laid out by the Care Quality Commission
• Ensure agreed policies and practices are followed and develop new and updated policies and procedures in consultation with the CEO and support of the HR Manager
• Prepare rotas, check and approve timesheets and annual leave requests
• Maintain good records and statistical systems in accordance with the requirements of both the organisation and funding bodies to achieve targets
• Manage the budget for the service and ensure value for money for service users and the organisation
• Liaise with other colleagues and relevant agencies on the specific needs of service users and share information if requested
• Take responsibility for resolving service failures and complaints and reporting these to the CEO
• Support the development of an improved database for the service
• Monitor and evaluate the performance of Call & Care including outputs and outcomes 
• In conjunction with the CEO develop the service and identify new marketing opportunities
• Provide regular reports to the CEO, the Board of Trustees and relevant

Staff Management

• Provide effective line management of Call & Care staff including the recruitment, induction, supervision and appraisal of Care Attendants 
• Identify and review development opportunities, which will enhance the personal and professional competence of staff and service 
• Oversee relevant training for all staff 
• Plan, allocate and review the work of Care Attendants through their regular one-to-one supervision 
• Arrange and chair regular team meetings for Call & Care staff

Other Duties

• Provide out-of-hours emergency support through an on-call system
• Keep up to date with national and local trends and developments affecting people with dementia and their carers 
• Promote the organisation and its aims externally
• Work in partnership with other organisations to promote awareness of dementia
• Attend meetings, training and conferences as required
• Carry out any other duties which may arise from time to time and are appropriate for the level of the post as directed by the CEO.

Person Specification Essential

• NVQ 4/QCF Level 5 in Health and Social Care or willingness to work towards this
• At least 2 years’ experience of managing and supervising staff in a domiciliary setting
• Experience of assessing service user needs and carrying out risk assessments
• Understanding of Personalisation and its impact on direct service delivery
• Knowledge and understanding of CQC regulatory framework
• An interest in the field of Dementia, the process of ageing and social care
• Capacity to work with service users, carers and the public
• Proficient IT skills including knowledge of databases, rota systems and supporting on-line impact reporting and CQC rating
• Good time management skills and ability to work to tight deadlines
• Willingness to work outside normal working hours (on rota system).

Desirable

• Experience of working as a CQC registered manager
• Experience of running a home care or respite service
• Commercial awareness and ability to understand and manage budgets
• Experience of monitoring, evaluating and auditing
• Ability to communicate well within writing and verbally
• Educated to degree level

Applying for the Vacancy

Please ensure you read through all the information enclosed, including the job description and especially the person specification: the latter will be used as the selection criteria.

A maximum of one A4 sheet of additional information may be added to the application form.An application form is required, but CVs can be submitted as supplementary material. 

I hope you find this information useful and you decide to make an application.

Please ensure that your application and equality & diversity monitoring form reach us by no later than 5pm 27th October, 2020 if we receive a high volume of candidates we may move the closing date forward and if we receive too few replies, we will extend the closing date.

Individuals offered the position will have to undergo an enhanced DBS check. 

Mary Burden

HR Manager

Job Description – Family and Volunteer Co-ordinator

For an organiser/co-ordinator working to a senior worker, with their main focus on family support work.

Job Title: Home-Start Family and Volunteer Co-ordinator

Employer: Home-Start Birmingham North West

Hours of work: 37 hours per week

Responsible to: Scheme Manager

Purposes of the job

• To contribute to the effective day to day operation of the scheme in accordance with the Home-Start Memorandum & Articles of Association, Home-Start,

 Standards & Methods of Practice, Home-Start Agreement and Quality Assurance Standards.

• To maintain high standards of practice in supporting families within the Home-Start model
• To ensure equality of opportunity, fairness and diversity in all aspects of the scheme’s work.
• Implement good safeguarding practice in all areas of work

Main Responsibilities

Supporting the work of the scheme

• Undertaking work as delegated by the senior member of staff to support the strategic management, development and future funding of the scheme.
• Supporting the implementation and review of all Home-Start policies and procedures.
• Complying with the scheme’s administration, monitoring and financial systems.
• Promoting the work of the scheme, as required by the Senior Worker
• Contributing to and supporting the development of the Home-Start network locally, regionally and nationally.

Support for families

• Receiving referrals and assessing needs of families.
• Attending Integrated allocation meetings
• Completing reports as directed by the scheme manager
• Introducing families to appropriate support.
• Ensuring support to families is reviewed at regular intervals and at the end of Home-Start support, in line with current Home-Start guidance
• To undertake designated responsibilities to safeguard and promote children’s welfare.

Managing Volunteers

• Recruiting, selecting and preparing suitable volunteers.
• Matching and introducing volunteers to families.
• Contribute as directed to the delivery of the Home-Start preparation course in full and to a high standard to all prospective volunteers
• Providing support, supervision and initial and on-going training opportunities for volunteers.

Working in Partnership

• Ensuring appropriate liaison with referrers and other professionals
• Networking appropriately within the community.

The post holder may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post as detailed above.

Victim Support is looking for a part-time Volunteer and Community Lead to work 17 hours per week, Monday to Friday (between the hours of 8am and 6pm), based in Kent.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The main duties of this role will be to work closely with all team members to understand the changing victim profile and local area needs. The Volunteer and Community Lead will take responsibility for and coordinate the recruitment, selection and induction of a diverse group of volunteers who reflect the various communities that we serve. To lead and work with a team of community ambassadors to increase the visibility of Victim Support across Kent and to increase the uptake of service for victims of crime from hard to access communities.

The role is subject to police vetting.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.