Volunteers volunteer roles in leer, unity

We are recruiting for a volunteer who would like to play a role in helping others to express themselves through writing. Would you like to support others to use their imagination to portray a message?

Creative writing is a great way to express yourself using your own creativity and imagination through story telling or poetry. It is an opportunity to reflect on your own experiences and put it down on paper. Creative writing has been shown to improve emotional and mental well-being. Through creative writing, we can gain insight into our emotions, develop self-expression and communication skills, cultivate empathy and understanding of others, boost our imagination and creativity.

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

We are recruiting for a volunteer who would like to play a role in helping others to express themselves through writing. Would you like to support others to use their imagination to portray a message?

Creative writing is a great way to express yourself using your own creativity and imagination through story telling or poetry. It is an opportunity to reflect on your own experiences and put it down on paper. Creative writing has been shown to improve emotional and mental well-being. Through creative writing, we can gain insight into our emotions, develop self-expression and communication skills, cultivate empathy and understanding of others, boost our imagination and creativity.

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

Join The Kids Network to Support Children in Your Lambeth Community! 

Are you looking to donate your skills, give back to your community, or spend your time in a meaningful way? The Kids Network gives you the chance to make a real difference in a child’s life while developing your own skills and building connections. Support a young person in Lambeth by dedicating a small amount of time each week. Through creative activities, exploring the city or doing crafts you'll help them grow in confidence and make a lasting impact on their future.

If you already have experience in mentoring, education, psychology, or related fields, The Kids Network provides an ideal platform to use and donate your skills. By becoming a mentor, you can actively practice your learned skills and see the direct impact of your efforts on the children in your local community and provide support to those who need it most.

Why Choose The Kids Network?

• Active Skill Application: Our programme allows you to apply your expertise in real-world settings, enhancing your practical experience.
• Structured Support: We provide comprehensive training and ongoing support, ensuring you can make the most of your skills.
• Proven Impact: With 100% of children reporting increased wellbeing, you’ll see tangible impact from your mentoring.

Impact on Mentees

• Building Confidence: Help children in your community develop self-assurance and resilience.
• Creating Opportunities: Provide guidance that helps young people navigate their challenges and seize opportunities.
• Strengthening Community: Contribute to the overall wellbeing of your community, fostering a sense of belonging and support.

Connection

• Personal Fulfilment: Experience the joy and satisfaction of making a positive impact on a child’s life.
• Meaningful Relationships: Form a strong bond with your mentee, providing guidance and support through fun and engaging activities.
• Community Engagement: Participate in mentor meet-ups and group activities, connecting with other mentors and mentees.

Your Role as a Mentor

As a mentor, you will hold weekly one-on-one sessions of 1-3 hours for the duration of 12 months. You will help build confidence, resilience, and help your mentee manage feelings through a series of fun experiences and activities. Whether you’re playing games or discussing goals, you’ll be making a difference in a child’s life by developing the tools for a positive future.

 Join Us Today

Whether you're wanting to use your expertise, eager to give back and make an impact, or looking for purpose and connection, The Kids Network offers a meaningful way to contribute. Volunteer with us and become part of a community dedicated to fostering positive futures for children and mentors alike.

For more information and to apply, visit The Kids Network website

CKT funds music lessons for children in Surrey who would not otherwise be able to afford them. We are looking for someone to manage our give a gig fundraising programme with the objective of maximising  the amount of funds raised  and developing long term relationships with gig givers

Specific tasks 

• Liaising with and between gig givers, speakers and other volunteers in advance of gigs to ensure the smooth running and maximise fund raising at gigs Working with the roster administrator to ensure that sufficient speakers and volunteers are available at each gig
• Ensuring that CKT team at each gig have necessary flyers, banners, buckets and gift aid Ensuring appropriate follow up after gigs including notifying the treasurer and trustees of sums raised, thanking gig givers and volunteers and banking cash collected at gigs
• Maintaining and keeping up to date the master give a gig spreadsheet, the summary list of recent and upcoming gigs in agendas and minutes and the list of past and upcoming gigs on the CKT website
• Helping organise fund raising concerts and donor events run by CKT itself from time to time
• Attending and contributing to board meetings as a CKT manager
• Attending concerts from time to time as a CKT volunteer
• Performing such other tasks and activities for CKT as skills and time allow

You will be guided in your role by the trustee or trustees with fund raising responsibilities The role may or may not include monitoring the health of the give a gig funnel and identification of and approaches to new and past gig givers for new gigs

Gig givers include all choirs, orchestras, bands, festivals and venues who have agreed to raise funds for CKT

Skills and experience required

Love for music and belief in the importance of music education for all young people You will probably enjoy going to concerts and gigs yourself

Good organisational skills, attention to detail, ability to methodically follow, apply and improve standard processes

High standard of written communication (by email)

Good people skills

Basic familiarity with operation of (non-numeric aspects of) simple excel spreadsheets and shared drives used for data and record keeping purposes

Fundraisers wanted to support East London Waterworks Park in developing and implementing our fundraising strategy.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for fundraisers to contribute to our community-led fundraising strategy, to develop relationships with funders and to write funding applications. 

You would join our fundraising circle, which coordinates our fundraising efforts. It is currently exploring grant opportunities and developing relationships with businesses and other funders. We meet online on Google Meet and volunteers complete agreed tasks remotely. 

If you have experience in writing grants and funding applications, corporate fundraising, philanthropy, or any other aspect of fundraising, it would be great to hear from you. 

We are keen fundraisers but we are lacking professional expertise and experience and we would love your help and input. We would welcome one-off advice on the phone or in person, as well as longer term volunteers. 

We would also love to hear from potential volunteers without experience but with transferable skills.

East London Waterworks Park is an exciting and ambitious project. Without funding we won’t be able to make it happen, so you will be directly contributing to the creation of a new biodiverse community-owned park with free access natural swimming ponds.

Why does this role matter to Human Appeal? 

Volunteers are an integral part of Human Appeal’s success. They are the ones that create real change for those most in need. This is your chance to meet new people, gain new skills and experience and have fun whilst being part of a great cause.

We are seeking to recruit an enthusiastic, fast learning Senior Engagement Intern, Midlands & Wales intern to join our growing team at Human Appeal; helping us with admin tasks, recruitment of volunteers for events and online fundraising campaigns, research for various upcoming events and help with general tasks.

Main tasks include: 

• Administrative tasks such as collating data, contacting signups for various challenges, deployments and events. 

• Assist with administrational tasks relating to fundraising

• Research venues, catering and other fundraising related tasks for upcoming events 

• May be asked to go to occasional events dependent on location 

Knowledge/Experience/Skills required: 

• A good understanding of humanitarian relief

• Effective written and oral communication skills 

• Problem solving skills 

• Ability to prioritise your workload 

Benefits of volunteering with us: 

• Experience of operating within the Fundraising department of an international charity 

• Opportunity to develop knowledge and skills in Fundraising

• Excellent support as part of a friendly team 

• Excellent training opportunities 

• Offer to provide references after 3 months of volunteering 

• Support in developing your CV (should you want it) 

• Opportunities to take part in Human Appeal events 

Learning & Development: 

To enable you to take part in this opportunity Human Appeal will provide:

• A detailed induction to provide you with an overview of Human Appeal 

• Training and shadowing providing all the information and skills needed to fulfil the role

• A dedicated member of staff to provide ongoing support and supervision 

• Payment of “out of pocket” expenses in line with Human Appeal’s expenses policy 

• A volunteer handbook that outlines all of the policies and procedures you will need to be aware of whilst volunteering 

What we’re looking for:

Volunteers can offer their support for a variety of local events and initiatives. To help build a group of passionate people we can call on if we need an extra pair of hands.

We have a Branch Committee in Swindon, celebrating their 125th year of active support, busy organising lots of different events. Sometimes we need a few extra people to lend a hand and gather support. 

If you can't commit to a regular group but still happy to be called upon every now and again when time allows, then Friends of Swindon might just be the opportunity for you.

Around 90 per cent of our income comes from our supporters and we couldn’t continue doing what we do without them. That means, our community fundraising volunteers play a really important part in rallying people together to raise vital funds which help to protect children and prevent abuse.

What you’ll do:

Helping out when you can at local fundraising and awareness raising events in support of the NSPCC - organised locally by our Swindon Branch Committee, local campaigns team and/or Community Fundraising Manager.

You will be representing the charity in a professional manner. Some examples include:

• Helping in-person events run smoothly
• Childhood Day collections
• Acquiring prizes for events
• Assisting with ticket sales
• Advertising and promoting events through networks and social media

A key role will be to share news about our work in the local community and helping promote upcoming fundraising events and initiatives.

What you’ll get:

• A designated point of contact
• We will support you with the right information, tools and training
• Be part of the NSPCC and our mission to end child cruelty 
• Meet like-minded people and enjoy new experiences
• Access to the Volunteer Portal with training opportunities, knowledge and learning - and a discount portal 
• Volunteer newsletter

Who’s right for the role?

Anyone who enjoys meeting people, who does not want a regular time commitment but is able to help us build strong community relationships through "As and When" support. 

Being reliable and trustworthy are an integral part of this role, as well as having a passion for supporting your community and helping every child and young person have the best chance regardless of their start in life.

Interested in getting involved?

Please apply to be added to our Friends of Swindon Volunteers list! We will get in touch to give you a warm welcome before sending out information about upcoming local events and any support we may be looking for. 

We are currently unable to accept applications from under 18's to this role.

Interested in getting involved? Volunteer today and join our fight for every childhood.  

Community Co-Lead

Role Type: Volunteer
Time Commitment: Flexible – support at 1–2 events/month or as needed
Location: In-person at walks/events

About the role:
This is a people-first role. As Community Co-Lead, you help ensure everyone feels welcome and looked after at events. You’ll be the warm, grounding presence who checks in on attendees, helps ease social nerves, and sets a kind tone for the space.

You might enjoy this role if you:

• Naturally check in on people and help them feel included

• Are warm, grounded, and good at reading group energy

• Love community and believe in gentle leadership

• Want to help create a safe, open-hearted atmosphere

Role title: Friends of NSPCC Bath

Location: Bath and North East Somerset

Time commitment: Flexible/ As and when

What we're looking for

Volunteers can offer their support for a variety of local events and initiatives. To help build a group of passionate people we can call on if we need an extra pair of hands.

Around 90 per cent of our income comes from our supporters and we couldn't continue doing what we do without them. That means, our community fundraising volunteers play a really important part in rallying people together to raise vital funds which help to protect children and prevent abuse.

What you'll do

Helping out when you can at local fundraising and awareness raising events in support of the NSPCC - organised locally by our Bath and District Committees, local campaigns team and/or Community Fundraising Manager.

You will be representing the charity in a professional manner. Some examples include:

• Helping in-person events run smoothly
• Childhood Day collections
• Local Pride events
• Bath Half Marathon cheering 
• Acquiring prizes for events
• Assisting with ticket sales
• Advertising and promoting events through networks and social media

A key role will be to share news about our work in the local community and helping promote upcoming fundraising events and initiatives.

If our Friends wish to get together and organise a fundraiser too, then that's also encouraged and very welcome. 

What you'll get

• A designated point of contact
• We will support you with the right information, tools and training
• Be part of the NSPCC and our mission to end child cruelty 
• Meet like-minded people and enjoy new experiences
• Access to the Volunteer Portal with training opportunities, knowledge and learning - and a discount portal 
• Volunteer newsletter

Who's right for the role?

Anyone who enjoys meeting people, who does not want a regular time commitment but is able to help us build strong community relationships through "As and When" support. 

Being reliable and trustworthy are an integral part of this role, as well as having a passion for supporting your community and helping every child and young person have the best chance regardless of their start in life.

Interested in getting involved?

Please apply to be added to our Friends of Bath Volunteers list! We will get in touch to give you a warm welcome before sending out information about upcoming local events and any support we may be looking for. 

We are currently unable to accept applications from under 18's to this role, please view our other volunteering opportunities.

Interested in getting involved? Volunteer today and join our fight for every childhood.  

RSPCA London South East Branch

This is an exciting opportunity to pass on your human resources and employee relations expertise whilst helping the RSPCA; promote kindness and prevent animal cruelty, reach out to more supporters, and influence how we do things.

Overview of the Branch Trustee - HR & Employee Relations

As a HR & Employee Relations expert you would be supporting the branch by helping them maintain and develop staff throughout the organisation. You would play a key role in advising Trustees on the long-term and strategic direction of human resources and contributing towards policy setting.

As a minimum, trustees would normally be expected to attend a monthly committee meeting lasting some 2 to 3 hours. However, the commitment may vary depending on whether the trustee takes on additional duties.

About the RSPCA

Founded in 1824, we have been saving animals for 200 years and are proud to be the oldest welfare charity around. We are the RSPCA and it's our vision to live in a world where all animals are respected and treated with compassion. Our volunteers are incredible, they play an essential role in helping us carry out our important animal welfare work every day.

The RSPCA London South East Branch

The London South East Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.

The London South East Branch has two retail shops (Sydenham Road and Norwood Road) and supports the work of the Inspectorate through rehoming of animals within the branch area.

Primary responsibilities of the Branch Trustee – HR & Employee Relations

• Advise Trustees on the long-term vision and strategic direction for investment in human resources.
• Support the Branch grow, maintain, and develop staff throughout the organisation.
• Contribute to HR policy setting, strategic direction, goal and target setting, and evaluate performance against targets, budgets, plans and charitable objectives.
• Ensure that HR activities and interventions are linked to the branches charitable objectives and complement the company culture.
• Advise on and help improve management of HR.
• Ensure the Board of Trustees properly remunerates staff, reviewing and rewarding performance and development opportunities.
• To work with the Branch Manager to review current HR management arrangements and provide guidance on HR strategy and short and long-term direction.
• Receive progress reports on HR and any recurring staffing issues.

Core Branch Trustee responsibilities

• Appreciate and support the aims and policies of the RSPCA.
• Work in conjunction with fellow trustees and branch officers and jointly act in making decisions for the best interest of the branch and the RSPCA.
• Work with national RSPCA staff to ensure that the branch meets all minimum animal welfare standards (MAWS).
• In conjunction with your fellow trustees and Branch Partnership Manager write, adopt, monitor, and review a development plan setting out the short and long term aims of your branch.
• Actively participate in branch committee meetings and to attend the branch annual general meeting and regional conference.
• Be aware of the outcome of regional board meetings and support regional initiatives.
• Actively promote and advertise the society in an ongoing programme to recruit new branch trustees and volunteers and welcome new members.
• In conjunction with your fellow trustees, ensure the proper management and control of all activities and decisions relating to any premises held or staff employed by the branch if applicable.

What we are looking for in a volunteer:

We are committed to creating a Board which is representative of our society and in particular, our community and surrounding areas so encourage people from any background to apply for any of our opportunities.

Alongside Human Resources experience, including a CIPD membership, we are looking for someone who is committed to the RSPCA’s charitable objectives and shares our passion for animal welfare. You would be creative, innovative, bring a fresh perspective, and can put ideas into action.

You will need to be able to work with people and have good interpersonal skills. You do not need to be an expert although commitment, common sense, and the ability to be objective are vital.

No previous trustee experience? That’s OK! We welcome applications from anyone interested in developing their skills by becoming a trustee and will provide relevant training.

What we can offer you as a volunteer Branch Trustee – HR & Employee Relations

• We will provide you with a comprehensive trustee training course which will provide you will everything you need to carry out the role.
• Ongoing support is also provided by regional and national RSPCA staff in addition to any additional training provided by the relevant branch.
• The platform to utilise your skills and experience to oversee the charity and make decisions that have a direct impact on local animal welfare.
• The opportunity to gain new skills and develop existing ones, whilst making a real difference to the lives of animals.
• A way to expand your professional and personal network through working with like-minded people.

Practical considerations

• Please also note that to become a Trustee, you will need to be aged 18 or over and a member of our branch for three months before you are eligible to be elected.
• Trustees are elected for a 12-month term each year.
• Reasonable expenses will be reimbursed.
• Trustees must sign a Trustee Declaration of Willingness to Act to clarify that they are not disqualified from being a trustee and read the Charity Commission’s guidance for individuals on who cannot be a trustee or senior manager of a charity.
• References will also be required.

How to find out more about being a Branch Trustee

For more information on becoming a Charity Trustee, and to ensure it is the right decision for you view the Government Charity Trustee Guidance.

There is some information on the RSPCA website about Branch Trustees, and we have an online session about Becoming a Branch Trustee, which should hopefully give you more of an idea of what the RSPCA Branch Trustee role will involve.

Volunteers who can offer their support for a variety of local events and initiatives. To help build a group of passionate people we can call on if we need an extra pair of hands.

Around 90% of our income comes from the public and we couldn't do what we do without them. Your role would help us raise money and awareness of our vital work in supporting communities and protecting children and young people

What does the role involve:

 Helping out when you can at local fundraising and awareness raising events in support of the NSPCC. You will be representing the charity in a professional manner. Some examples include:

• Helping in-person events run smoothly
• Childhood Day collections
• Acquiring prizes for events
• Assisting with ticket sales
• Advertising and promoting events through networks and social media

A key role will be to share news about our work in the local community and helping promote upcoming fundraising events and initiatives

What you'll get:

• A designated point of contact
• We will support you with the right information, tools, and training
• Be part of the NSPCC and our mission to end child cruelty
• Meet like-minded people and enjoy new experiences
• Access to the Volunteer Portal with training opportunities, knowledge and learning and a discount portal
• Volunteer Newsletter

Who's right for the role:

Anyone who enjoys meeting people, who does not want a regular time commitment but is able to help us build strong community relationships through “As and When” support

Being reliable and trustworthy are an integral part of this role as well as having a passion for supporting your community and helping every child and young person have the best chance regardless of their start in life.

Interested in getting involved?

Drop us an email and we can add you to our Friends of Chichester volunteers list and send out information on upcoming local events and any support we may be looking for. Just let us know if you're free to help out!

Interested in getting involved? Volunteer today and join our fight for every childhood.

Barefoot and Free is a small UK-based charity that gifts unforgettable staycations to families with neurodivergent children or children affected by trauma.

We are seeking creative and committed Volunteer Fundraisers to help us grow our small charity.

This is a remote volunteer role ideal for someone looking to use their creative fundraising knowledge to make a meaningful impact.

Role Overview
As a Volunteer Fundraiser at Barefoot and Free, you will be reuired to come up with fun ideas to fundraise, be able to engage people to fundraise and encourage new supporters.

Key Responsibilities

• Plan, organise and execute virtual and in-person fundraising events (eg raffles, quizzes, sponsored challenges)
• Liase with fundraisng volunteers (eg sponsored runners etc)
• Ensure events run smoothly by preparing, schedules, materials and plans. 
• Act as a main point of contact for invividual fundraisers and teams
• Regukar communication to offer encouragement and guidence.
• Procatively check they have everything they need (eg fundraisng pack, marketing materials) 
• Create.design a central fundraising tracker (eg excel or similar) 
• Log all fundraising activities, targets, deadlines ad progress updates 
• Collaborate with the social media volunteers (if applicable) to amplify campaigns
• Support the recruitment of new fundraising volunteers

What You’ll Bring

• Clear friendly written and verbal communication
• Ability to confidently engage with fundraisers, donors and team members remotely
• Excellent time management and ability to co-ordinate multiple activities at once
• Structured approach to planning events and tracking fundraising progress
• Strong communication skills, self-motovated with the ability to work independently with minimum supervision
• A passion for charitable work and a willingness to contribute time and skills

Time Commitment
This is a flexible remote role. We ask for a commitment of 2 to 5 hours per week. We are happy to work around your availability.

What You’ll Gain

• A chance to use your skills for a good cause

• Hands-on experience in event planning, fundraising, and project coordination, ideal for CVs, job applications, or future charity roles.

• Remote, flexible volunteering that fits around your schedule — ideal for students, parents, or professionals looking to give back.

• Experience working in the charity sector

• Portfolio development and references on request
• Being part of a friendly supportive team making a difference

To apply please send a recent C.V along with a short note about yourself & with examples of any fundraising, event planning you have carried out.

We look forward to hearing from you.

Trail Coordinator

Role Type: Volunteer
Time Commitment: Flexible – typically 1–2 events per month
Location: In-person (various walking/hiking spots)

About the role:
As a Trail Coordinator, you’ll support the planning and smooth running of our mindful strides walks and hikes. This might mean choosing beautiful, accessible routes, helping with safety checks, welcoming attendees, or guiding the group on the day. You don’t need to be a super experienced hiker, just confident, calm, and happy being outdoors with others.

You might enjoy this role if you:

• Love walking, nature, and exploring

• Are organised and enjoy thinking about logistics

• Feel confident leading small groups or supporting someone who does

• Care about creating safe, inclusive outdoor spaces

Central Beacons Mountain Rescue Team is seeking a committed individual to take on the vital role of Treasurer (this is also a Trustee position), helping ensure the financial health and sustainability of our life-saving charity.   Your financial skills could make a real difference in supporting our volunteers and saving lives across the Brecon Beacons. 

This key position involves overseeing budgets, maintaining accurate records, ensuring compliance with charity regulations, and advising on financial strategy.

If you have a keen eye for detail, a cautious approach to spending, and a passion for supporting emergency services, we’d love to hear from you.

About Us

My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.

We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.

Position Overview

Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:

• Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift's Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
• Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.

As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders and Mentors who can run shifts and cover additional shifts as necessary. We are looking to fill the following positions and shifts:

• Leader, Mondays (5pm - 7pm)
• Mentor, Mondays (5pm - 7pm)
• Leader, Thursdays (5pm - 7pm)
• Mentor, Thursdays (5pm - 7pm)
• Mentor, Fridays (7pm - 10pm)
• Leader, Saturdays (TBC*)
• Mentor, Saturdays (TBC*)
• Leader, Sundays (5pm - 7pm)

*We are currently finalising future opening hours on Saturday. Please apply for this particular shift if general availabilty on Saturdays is good.

Leaders and Mentors will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are 2-3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.

Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.

The work you will do as Leaders and Mentors will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.

Who We Are Looking For

We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders and Mentors:

• Are strongly committed to helping others
• Have experienced mental health issues in order to relate to those seeking help
• Are collaborative and enjoy working with others
• Are encouraging and supportive
• Are organised and can monitor several things at once
• Can remain calm and focused during busy times and when safeguarding alerts are raised
• Are 18 years and over 
• Can commit the time to a regular weekly shift

Role Responsibilities

1. Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
2. Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
3. Follow Leaders & Mentors processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
4. Monitor web-chat conversations and ensure all chats are tagged.
5. Maintain ability to listen, remain calm and provide intervention if necessary.
6. Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
7. If a Leader, work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified and, if a Mentor, take over responsibility for shifts when Leader and DSL have to address a safeguarding crisis.
8. Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
9. Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
10. Adhere to all standards, policies and procedures of My Black Dog.

Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.