Volunteers volunteer volunteer roles in Stanmore, middlesex
The Environmental Investigation Agency (EIA UK) is a charity and independent campaigning organisation established in 1984. We pioneered undercover investigations to combat environmental crime and abuse. We use evidence and analysis to bring about lasting policy and changes to legislation to protect our planet, its biodiversity, climate and all who live here.
Our vision is a future where humanity respects, protects and celebrates the natural world.
We are looking for volunteers to start in January 2026
Are you passionate about the environment and looking to make a real impact?
EIA UK is seeking a motivated volunteer to support our Fundraising team as we expand our mass participation events programme. The volunteer will ideally work 1 day a week and for a period of 3 months.
A key focus of the Fundraising team is to raise unrestricted income for EIA, so that the funds raised can be spent wherever the need is greatest. We are now scaling up our involvement in mass participation events to increase brand awareness, attract new supporters, and grow our unrestricted fundraising income and we need your help to do this!
This is a fantastic opportunity to gain hands on experience in events and fundraising at a leading international environmental NGO — while helping protect the planet for future generations.
As a Fundraising Volunteer, you’ll play a key role in helping us grow our events programme and engage new supporters. You’ll:
- Support the planning and logistics of multiple mass participation events such as Swim Serpentine and the London Marathon
- Steward our fundraisers across all events
- Be a key point of communication
- Assist with digital and on the ground outreach before, during and post event
- Research new events and fill out applications for EIA to participate
Individuals with great communication and organisational skills are encouraged to apply and should have an interest in the environment, a passion for conservation and share the aims of EIA.
Do you have what it takes to be an EIA Volunteer?
- An interest in events and mass participation events
- Good working knowledge of Microsoft Office programmes e.g. Microsoft Word and Excel
- Good communication skills
- Good organisational skills
- Comfortable working with people and juggling multiple tasks
- Patience, attention to detail and thorough work ethic
What we can offer you as an EIA Volunteer:
- Flexible volunteering hours.
- Reimbursement for subsistence (one meal) and for public transport costs to the office from within the London area.
- Work experience at a leading international environmental NGO.
- Opportunities for training on selected relevant software.
- Working with like-minded people and networking.
Deadline to apply is 4th January 2026.
Location: London/ hybrid working
Working hours: one working day per week
Duration: January 2026 to April 2026 (can be extended)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Listening Place is a volunteer-led charity aiming to transform how we support people who feel suicidal. Our trained volunteers are part of a team delivering face-to-face, confidential, ongoing support to thousands of people each year. They help create the warm and welcoming environment that encourages people struggling with suicidal thoughts and feelings to talk openly without being judged or given advice.
Listening volunteers provide ongoing face-to-face support to visitors on regular, fortnightly 4-hour shifts during which they meet with up to 3 visitors (for up to 50 minutes each). In order to ensure continuity for our visitors we require a one-year minimum commitment from our LVs, as well as three months’ notice of intention to leave.
No experience or qualifications are necessary – we provide full training in active listening. We look for warmth, empathy and resilience in our volunteers and the ability to be non-judgemental and avoid giving advice.
We are primarily recruiting Listening Volunteers for our Hammersmith and Liverpool Street sites.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The International Academy of Secrets Wisdom welcomes volunteers to contribute to its educational and administrative activities.
Even if you have no prior experience, you are welcome to join under direct supervision by experienced staff to ensure quality and skill development.
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### Personal Information
- Full Name
- Email Address
- Phone Number
- Country / City
- Age
- Primary Language (Arabic / English)
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### Available Volunteering Fields (choose one or more)
- Human Resources (HR)
- Executive Assistant to CEO
- Trainer
- Marketer
- Sales Team
- Zoom Room Supervisor
- Content Writer
- Podcast Host
- Accountant
- Business Manager
- Fundraising Campaign Specialist
- Social Media Manager
- Certificates Officer
- Arabic–English Translator
- Lawyer (preferably specialized in corporate law, based in the UK)
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### Benefits
- Experience certificate in the chosen field (minimum 7 months of volunteering required).
- Opportunity to obtain a paid contract after the volunteering period, as the academy grows.
- Work will be online (remote).
Academy Message: Providing comprehensive and innovative educational and training programs designed to develop individuals and prepare them to become c
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing Group providing supported living accommodation for young women in recovery and receiving support with drug and alcohol issues.
A confident and experienced hypnotherapist, with appropriate qualifications and interest in working with clients affected by addiction. The successful applicant will be someone who can provide supportive and calming sessions tailored to the individual needs of the client to promote their physical and emotional wellbeing.
Activities
- 1:1 or group Hypnotherapy sessions for residents
- Provide a safe, relaxing, therapeutic environment for the activity to take place.
- Suitable candidates must hold a professional qualification
- Volunteers may be asked to have professional liability insurance
Support
- Volunteers receive a thorough induction and have access to any relevant in-house and external training.
- Volunteers have a named supervisor providing day-to-day support and encouragement.
This is a flexible opportunity and volunteering times and frequency will vary depending on your availability and the needs of service users. It might be every week or fortnight, 3 to 4 hours, ideally for a minimum of 3 months.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
elop runs a programme of weekly and monthly LGBTQ+ social, support and wellbeing clubs, groups, meet-ups and events; provided by and for LGBTQ+ communities.
Joining our LGBTQ+ volunteer facilitator team you will be part of an enthusiastic and dedicated team who value & appreciate the benefit of face-to-face socialising & networking, supporting LGBT people to come together in a welcoming, safe and supportive environment with opportunities to meet new people, form new friendships, gain peer support and much more.
Each of elop’s dedicated clubs, groups or meet-ups run planned activities that supports shared interaction, positive LGBTQ+ identities and a feeling of being valued.
Volunteering in this role will give you opportunities to contribute & support the planning & promotion of group programmes, help in organising & facilitating sessions, along with supporting & enabling the involvement, voice & inclusion of all members attending, ensuring a welcome, supported, safe and comfortable environment for all.
Our clubs, groups, meet-ups and activities are delivered on various days and times across the week and weekends, plus during the day and evenings, so there are plenty of opportunities to get involved.
You may already have some previous experience of activity facilitation, which is fantastic; however it isn’t necessary to come with all the skills & experiences already on board, just a friendly or outgoing personality with good communication abilities, the rest you’ll be supported to develop.
Respecting diversity, understanding and upholding professional boundaries and confidentiality are of course fundamental to all of our work and you will be required support this.
What you can expect as part of Team elop is to feel proud of being part of our dynamic team & volunteer community, to develop confidence, have enjoyment and know your contribution really does make a difference.
We know life can be busy, but ask all group volunteers to make a 6 month minimum commitment or around 2-3 hours a week average.
All our volunteer facilitators must positively identify as lesbian, gay, bisexual and/ or trans (Schedule 9, Part 1, Paragraph 1 of the Equality Act 2010 applies).
To better the mental health and well-being of LGBTQ+ people, and to challenge the discrimination and inequalities that our community face.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about supporting and managing volunteers in a small charity? Our Volunteer Coordinators will recruit, support & develop a team of volunteers, to enhance our work supporting people impacted by a chronic pain condition
What will you be doing?
We are looking for 1 volunteer coordinator to join the coordinators team who will volunteer to support our volunteers in various roles. The volunteer coordinators will
- Help to recruit, and assure the adequate training of suitable, reliable volunteers
- Co-ordinate the volunteers to ensure that there is always someone available to support all our services
- Help to create and distribute information regarding volunteer policies and procedures
- Monitor volunteers during their appointments to retain or replace candidates
- Meet with volunteers to assess their progress and satisfaction, as well as to conduct evaluations or skills audits
- Help to assess organisational and programme needs to determine number and range of volunteers needed for particular projects
- Induction of new volunteers
- Maintain regular communication among volunteers and between an organisation and its volunteers, in order to share news, progress, and available positions
- Maintains a database of volunteers and projects and track metrics
- Help to promote the charity and its volunteer accomplishments
- Set up and arrange any relevant training required for volunteers
What are we looking for?
The Volunteer Co-ordinators role requires proactive and detail orientated individuals with an organised approach and an interest in supporting small charities. They will have good communication skills. The Volunteer Co-ordinators are responsible for the volunteer aspects of Burning Nights CRPS Support to ensure the smooth running of the charity’s services and ensuring that the volunteers are used optimally.
Our Volunteer Co-ordinators are also responsible for ensuring that suitable volunteers have DBS checks where needed and they are adequately trained to do their role working with our Charity Administrator.
Essential
- Experience in volunteering or HR and recruitment
- Managing and supporting volunteers
- Time manage effectively
- Supporting and advising others on policies and procedures
- Ability to motivate and encourage
- Working knowledge of databases
- Excellent communication and interpersonal skills
- Excellent organisation and team building skills
Desirable
- Facilitation and/or training skills
- Personal experience of volunteering
What difference will you make?
You most likely will not have heard of Complex Regional Pain Syndrome (CRPS), and you wouldn’t be alone in this! But we see and know first hand the impact it has on those living with it and on those caring for someone with the condition. We know the huge challenges they face even with simply getting a correct diagnosis, let alone the appropriate treatment and relevant support.
You will join the charity during a challenging period and your expert knowledge and experience will be invaluable to our success. You will have a key role in ensuring we can maintain our support services and become a sustainable charity to allow us to fulfil our aims.
What's in it for the volunteer?
This role is a fantastic opportunity to volunteer with a small but ambitious charity, developing and honing your skills.
You could gain experience in the charity sector, a broader C.V, or a sense of accomplishment from using your skills to help people affected by a very painful condition.
You would be a part of our small, friendly, forward-thinking charity team, focused on reaching people who may not have heard about the charity or the condition. You would have a key role in developing a volunteering team. This is a fantastic opportunity for you to make a real difference to a rare condition.
A few more details
If you don't have the exact experience, but are interested to volunteer with us, please apply! We would be thrilled to find out about how your interests and experience match with our needs or what we are doing.
This role is done remotely using Zoom, phone and email. You would be working closely with the volunteers and trustees. However we would have regular updates and remote meetings with the Chair and/or Trustees.
We have an induction process to help successful applicant to understand how our Charity operates.
To drive change for Complex Regional Pain Syndrome (CRPS) & ensure people whose lives have been touched by this condition are not alone.



Volunteer Opportunities with Beyond the Streets
Do you want to invest your time supporting women who are marginalised in Tower Hamlets? Do you feel called to social justice and want to do something about it? For over 20 years we have been supporting women involved in selling sex. Many of the women credit our Door of Hope project with being key to their sense of wellbeing whilst on the streets and for some, their exit from selling sex.
We are recruiting new volunteers to continue delivering consistent outreach, early morning, and late evening, spanning different days of the week.
We need volunteers to work with the women we support. We are looking for women with:
- A vision for reaching out to women involved in/affected by selling sex/sexual exploitation.
- Empathy, compassion and a non-judgmental approach.
- An ability to build trusting relationships whilst maintaining personal boundaries.
What you can expect from us
- An opportunity to work together to see an end to sexual exploitation.
- A friendly, supportive, and experienced team.
- A positive volunteering environment, including volunteer induction and ongoing supervision and support.
- Safeguarding and outreach training
- Access to free organisational training around working with women.
What we ask from you
- A regular time commitment to take part in outreach, 1 session a month with 1 session as a back up.
- Be available to attend Induction and training sessions (including a Christmas social)
- A commitment to reflective practice – taking good care of yourself, contributing to team or 1-1 supervision, responding reflectively to your experiences with Door of Hope
- An openness to learning and working together.
- Availability to attend team meet ups 4-5 events a year (usually on a Monday or Tuesday evening)
We are looking for local volunteers:
- If you live within 8 miles of Tower Hamlets, we can cover the cost of late night, safe transport to and from the outreach meeting place via Taxi.
- If you live outside an 8-mile radius of Tower Hamlets it would be helpful if you had access to a car or be willing to contribute to the cost of a taxi home.
We are now accepting applicants.
To apple, please visit out website via the 'Apply' button here on Indeed.
The closing date for applications is Midnight Sunday 30th November 2025. Provisional Interview date Monday 15th December 2025.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Marie Curie as an Partnership Volunteer – Make a difference in your community.
Marie Curie has teamed up with Morrisons in an inspiring new partnership, aiming to raise £15 million over the next three years to support families with the best possible end-of-life care.
We’re looking for Partnership Volunteers to help us raise awareness and funds in your local Morrisons store. This is a flexible and rewarding role that fits around your schedule. Whether you have a few hours or more to spare, we'd love to hear from you
What you’ll be doing:
Choose from a variety of activities that suit your interests and availability:
- Host fundraising stalls in Morrisons – selling donated goods, tempting bake sales, and classic tombola's – just to name a few
- Take part in store collections during key campaign weeks
- Support your local Morrisons Community Champion during our 11 fundraising weeks, including:
- Care, Comfort and Joy Festive Fundraising - 1 - 31 December 2025
- Great Daffodil Appeal - 23 February - 8 March 2026
- Game On - 27 April – 10 May 2026
- Paint It Yellow - 3 – 30 August 2026
You’ll be fully supported with training, tools, and a dedicated volunteer manager to guide you every step of the way.
We’re looking for Volunteers who are:
- Passionate about making a difference locally
- Creative and enthusiastic
- Good communicators
- Organised and reliable
- Friendly and approachable
Together, we can bring more care and comfort to those who need it most.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising team leader volunteer
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.
You can expect us to
- make you feel welcome, included and respected in line with our values and behaviours
- support you in having a positive and impactful experience at Cats Protection
- cover agreed out-of-pocket expenses in line with our Expenses Policy
- provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
· supporting and encouraging a team of fundraising volunteers
· planning fundraising events and activities with your team
· allocating tasks before and during fundraising events
· keeping financial records from fundraising events
· encouraging and promoting a professional image of Cats Protection
· following policies and guidelines and ensuring licences and permits are obtained for events
Time expectation
Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
If you have any questions about the role, please get in touch.
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Applicants will be asked to complete and application and provide details for two references
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for four fundraising project volunteers, over the age of 18 years old.
You’ll be volunteering a few hours per week, but we are flexible depending on your availability.
We have a variety of projects that the potential volunteer(s) can support us with. We will work with successful candidates to understand their skills and interests.
The volunteers will:
- Volunteer on projects that will assist our fundraising team to find new supporters, help promote our fundraising campaigns or ensuring that our supporters have a fantastic experience.
- Either support us with research or administrative based tasks. We hope to find a couple of volunteers to help with each area. Our fundraising volunteering team will develop a plan of volunteering tasks for each individual that joins us.
- Be flexible to support a number of our regional fundraising teams, depending on our priorities at the time. This will give our volunteers a broader range of experience and insights into different areas of fundraising.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteering Coordinator – Build Our Family of Volunteers at SUNSHINE
Loneliness is one of the fastest-growing epidemics of our time. Across London, thousands of people feel isolated, disconnected, and unseen. At SUNSHINE, we believe no one should feel alone. Our mission is to bring sunshine into people’s lives through grassroots, community-led programmes that spark joy, foster friendships, and transform lives.
We are seeking a Volunteering Coordinator to lead the set-up and development of our volunteering programme, ensuring we have a pool of talented, skilled, and passionate volunteers driving SUNSHINE forward with huge team spirit and a family feel.
Why This Role Matters
Volunteers are the heartbeat of SUNSHINE. They bring our mission to life, create spaces of joy, and ensure no one feels alone. As Volunteering Coordinator, you will design and grow a programme that attracts, nurtures, and retains incredible people who want to make a difference. Your leadership will ensure every volunteer feels valued, heard, and part of the SUNSHINE family.
What You’ll Do
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Lead programme development: Build and shape SUNSHINE’s volunteering programme from the ground up.
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Recruit and onboard: Attract skilled, passionate volunteers and ensure they feel welcomed and supported.
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Retain and empower: Create a culture where volunteers feel valued, engaged, and motivated to stay.
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Champion team spirit: Foster a family-like environment where everyone contributes to shared success.
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Drive impact: Align volunteer efforts with SUNSHINE’s mission to tackle loneliness and spread joy across London.
Who We’re Looking For
We welcome applications from people who believe in community, joy, and togetherness. Ideally, you will bring:
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Experience in volunteer management, recruitment, or programme development (desirable but not essential).
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Organisational skills to manage people and processes effectively.
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Leadership qualities to inspire and motivate volunteers with warmth and clarity.
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A passion for people, inclusivity, and building strong communities.
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Creativity, energy, and resilience to grow SUNSHINE’s volunteer family.
Join Us
At SUNSHINE, the Volunteering Coordinator is more than a coordinator — they are the architect of our volunteer community, the champion of team spirit, and the guardian of belonging. Together, we can make SUNSHINE one of the best charities to volunteer with in London.
Step forward. Shine bright. Build our family of volunteers. Because when you lead our programme, you’re not just managing people — you’re creating a movement of joy, connection, and impact.
SUNSHINE
Loneliness Charity in London
SUNSHINE is London based dedicated to bringing people together, fostering connections, enhancing wellbeing and transforming lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an Albanian speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!
Many older adults and vulnerable individuals in the UK’s Albanian-speaking community experience loneliness and isolation. By offering just a small amount of your time each week, you can make a big difference by providing companionship and a friendly voice in their native language.
What is the Talking Bubble Project?
☎︎ A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular phone calls, you’ll have the opportunity to build friendships, brighten someone’s day, and provide much-needed emotional support—especially for those who feel more comfortable speaking Albanian.
Why volunteer with us?
✔ Support members of the Albanian-speaking community in the UK
✔ Make a meaningful impact on someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Enhance your own sense of fulfilment and purpose
Requirements:
✔ Volunteers must complete an online Safeguarding Adults Level 2 training and undergo a DBS check—both fully paid for by the organisation.
How to get involved:
Simply apply through CharityJob’s website. No previous experience is required—just a friendly, compassionate nature and a willingness to listen.
✔ Open to UK residents only.
Help us spread kindness and connection within the Albanian-speaking community across the UK!
The client requests no contact from agencies or media sales.
The Structured Intervention Support (SIS) service offers support for people with high and complex needs.
You will be assisting service users who experience mental distress in one-to-one settings:
-help to resettle in the community on discharge from hospital
-help to develop strategies to improve their quality of life and reduce their dependence on statutory services
-provide personalised key work support to enable people with complex mental health needs progress and maintain independent living.
We are looking for volunteers who can support people with activities for a minimum of 1 day per week. Activities such as:
-Escorting people to appointments/outings/activities or events
-Organisational and administrative tasks – help with budgeting; understanding/applying for welfare benefits; letter writing and form filling; arranging activities/appointments; planning the use of other services such as shopping.
-Supporting people to maintain their homes – reporting/organising repairs; organising a move; signposting and referring to services and activities.
-Ad-hoc support
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer HR & Volunteering Manager Wanted
Unlock YOUR Potential – Empowering Adults Across the UK
Do you believe in the power of people to transform lives?
Do you want to lead the recruitment, onboarding, and retention of volunteers who will unlock opportunity, resilience, and dignity for adults across the UK?
At Unlock YOUR Potential, we are seeking a Volunteer HR & Volunteering Manager—a visionary leader who will design and oversee a world-class volunteering programme. This is not just administration; it is stewardship of human potential, ensuring every volunteer feels valued, supported, and inspired to make lasting impact.
Your Role
As HR & Volunteering Manager, you will:
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Lead on the recruitment, onboarding, and retention of all volunteers.
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Build and manage a world-class volunteering programme rooted in dignity, clarity, and empowerment.
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Develop policies, training, and support systems that ensure volunteers thrive.
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Foster a culture of belonging, recognition, and resilience across our charity.
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Be the architect of our volunteer movement—ensuring every role contributes to transformation.
Why Join Us?
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Impact lives: Every volunteer you recruit multiplies the reach of our mission.
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Grow together: Leadership in HR and volunteering is a journey of shared strength and discovery.
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Belong: Join a warm, empowering community of volunteers across the UK.
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Legacy: Help build a charity that restores hope, resilience, and opportunity for generations.
Step forward. Lead as HR & Volunteering Manager. Together, we will unlock potential, restore dignity, and create opportunity across the UK.
Apply today and join us in shaping lives, futures, and communities.
Unlock YOUR Potential
- BREAKING BARRIERS
- UNLOCKING POTENTIAL
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviors.
With training in alternative therapies such as Reiki and Sound Healing, you will support young women to improve their physical and emotional well-being in a group setting or on an individual basis.
Activities
- Delivering Sound Healing sessions in a 1-2-1 or group basis.
- Providing a safe, relaxing, therapeutic environment for the activity to take place.
Experience and requirements:
- Suitable candidates need to be qualified or nearing the end of a substantial training.
- Volunteers may be asked to have professional liability insurance.
- This role will require us to carry out an enhanced check through the disclosure and barring service.
Commitment
Commitment can be flexible to suit your availability, from about 1-2 hours per week. Ideally this volunteer will commit to a minimum of 3 months
Support
- Volunteers receive a thorough induction and have access to any relevant in-house and external training
- Reasonable travel and lunch expenses will be reimbursed
- The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons

