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Top job
International Seafarers' Welfare and Assistance Network, Remote
£40,000 per year pro rata
ISWAN is looking for an experienced Helplines Manager to manage operations and ensure a quality service to seafarers.
Posted 6 days ago
Top job
Closing in 4 days
Pancreatic Cancer UK, EC3R, London (Hybrid)
£40,412 per year inclusive of London Weighting plus benefits
Following the success of our Charity of the Year partnership at the 2025 London Marathon, it’s an exciting time to join our Events team!
Posted 1 day ago
Forces Employment Charity, London (Hybrid)
£40,000 per year
An exciting opportunity to join the Forces Employment Charity.
Posted 2 days ago
Closing in 7 days
Holocaust Educational Trust, London (Hybrid)
£55,000 - £60,000 FTE per year plus benefits
An exciting opportunity to lead and design the Trust's delivery logistics for multiple UK-wide programmes.
Posted today
Cosmic, Paddington (Hybrid)
£36,000 per annum pro rata, £21,600 actual for 0.6FTE
Join Cosmic as Marketing & Communications Manager and lead inspiring campaigns supporting babies, children and families.
Posted today Apply Now
Look Ahead Care Support and Housing, Fulham (On-site)
Up to £39000 per annum
Posted 2 days ago
Crisis Action, London (Hybrid)
£40,000 per year
Crisis Action is a pioneering and award-winning organisation whose aim is to prevent human suffering caused by armed conflict
Posted 2 days ago
The National Gallery, London (On-site)
£36,950 per year
We are recruiting for a Research Centre Manager to support in the creative planning and daily delivery of an exceptional experience.
Posted 2 days ago
Kent Union, Multiple Locations (On-site)
£27,263 per year
In this exciting role you will be coordinating the University of Kent's Give It A Go (GIAG) programme of events available to all students.
Posted 1 day ago Apply Now
Young Enterprise, Multiple Locations (Hybrid)
£28,860 per annum
Be part of a national charity working directly to help young people prepare for their future.
Posted 2 days ago Apply Now
Page 2 of 25
Remote
£40,000 per year pro rata
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide?

ISWAN has recently reorganised the management of our helpline services and created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to recruit a second Helplines Operations Manager to ensure we have a management structure capable of coping with further growth.

As one of two Helplines Operations Managers, you will be responsible for managing the day-to-day operations of ISWAN’s helplines to ensure our services provide accurate information, appropriate advice, and comprehensive support to seafarers and their families.  

You will manage the development of Salesforce and be familiar with Salesforce reporting, particularly using advanced tools like Power BI and Tableau. You will be confident liaising with our IT support service on system issues and developments. 

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled contact centre operations and best practice as well as delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a full-time role (35 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. The role is fully remote and we are flexible about where you are based but you will be working with staff across the UK, India and the Philippines so you will need to be a great team player.

Application resources
Posted by
International Seafarers' Welfare and Assistance Network View profile Organisation type Registered Charity Company size 21 - 50

Improving the lives of seafarers and their families with services, resources, strategies and advocacy

shutterstock_1217139844 (medium).jpgIMO Women in Maritime - Crew working for Chelsea Logistics, Philippines.jpgshutterstock_2245161079 (medium).jpg52607431584_8e43512592_o (compressed).jpg
Posted on: 28 November 2025
Closing date: 19 December 2025 at 13:34
Tags: Customer Service, Operations, Data Analysis, Helpline, Mental Health, Modern Slavery / Human Trafficking, Wellbeing

The client requests no contact from agencies or media sales.