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Royal British Legion
Remote
£29,170 per annum
Permanent
Job description
We are looking for three Benefits & Income Maximisation Advisers to join our newly created Income Maximisation team. These vacancies are an opportunity to make a meaningful difference by supporting RBL beneficiaries facing financial hardship, helping them access the benefits, grants and financial assistance they are entitled to.
This role will see you provide high quality telephone and digital advice and guidance, empowering our beneficiaries to maximise their income, planning and manage budgets, and make informed decisions about their future.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
As a Benefits & Income Maximisation Adviser, you will manage a varied caseload, providing expert advice across the full range of welfare benefits and financial support available. You will work closely with beneficiaries to identify opportunities to increase income, reduce financial pressures and access additional sources of assistance. You will stay informed about changes to welfare legislation, benefit systems and financial support schemes, ensuring your advice remains accurate, relevant and impactful.
Reporting to our new Income Maximisation Manager, key responsibilities will include:
- Provide comprehensive welfare benefits advice and support to beneficiaries experiencing financial difficulties
- Complete benefit entitlement checks and calculations, identifying opportunities to maximise income
- Advise on available grants, discretionary support and financial assistance from government bodies, local authorities, energy providers and charitable organisations
- Support beneficiaries with benefit applications, form completion and signposting to appropriate services
- Produce detailed written advice and maintain accurate case records using case management systems
- Carry out budgeting and income maximisation assessments
- Build and maintain effective relationships with internal RBL support services, partner agencies, charities and statutory organisations
You will have proven experience of providing welfare benefits advice and have an in depth knowledge of the UK benefits system, including experience in conducting benefits checks, calculations and budgeting assessments. You will have excellent communication skills, a client focused approach and the ability to build trust with people facing challenging circumstances.
These are truly rewarding opportunities where you can use your expertise to help people navigate financial challenges and improve their quality of life. You will join a supportive and collaborative UK wide, Benefits, Debt and Money Advice Service that is committed to delivering exceptional advice and making a genuine difference every day.
You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for team meetings and training).
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
Interview Dates: virtual interviews week commencing 12th October
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the roles. Interested candidates are encouraged to apply as soon as possible.
This role will see you provide high quality telephone and digital advice and guidance, empowering our beneficiaries to maximise their income, planning and manage budgets, and make informed decisions about their future.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
As a Benefits & Income Maximisation Adviser, you will manage a varied caseload, providing expert advice across the full range of welfare benefits and financial support available. You will work closely with beneficiaries to identify opportunities to increase income, reduce financial pressures and access additional sources of assistance. You will stay informed about changes to welfare legislation, benefit systems and financial support schemes, ensuring your advice remains accurate, relevant and impactful.
Reporting to our new Income Maximisation Manager, key responsibilities will include:
- Provide comprehensive welfare benefits advice and support to beneficiaries experiencing financial difficulties
- Complete benefit entitlement checks and calculations, identifying opportunities to maximise income
- Advise on available grants, discretionary support and financial assistance from government bodies, local authorities, energy providers and charitable organisations
- Support beneficiaries with benefit applications, form completion and signposting to appropriate services
- Produce detailed written advice and maintain accurate case records using case management systems
- Carry out budgeting and income maximisation assessments
- Build and maintain effective relationships with internal RBL support services, partner agencies, charities and statutory organisations
You will have proven experience of providing welfare benefits advice and have an in depth knowledge of the UK benefits system, including experience in conducting benefits checks, calculations and budgeting assessments. You will have excellent communication skills, a client focused approach and the ability to build trust with people facing challenging circumstances.
These are truly rewarding opportunities where you can use your expertise to help people navigate financial challenges and improve their quality of life. You will join a supportive and collaborative UK wide, Benefits, Debt and Money Advice Service that is committed to delivering exceptional advice and making a genuine difference every day.
You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for team meetings and training).
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
Interview Dates: virtual interviews week commencing 12th October
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the roles. Interested candidates are encouraged to apply as soon as possible.
Posted on: 10 September 2026
Closing date: 02 October 2026 at 01:00
Job ref: 1327
Tags: Advice / Information
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Remote
£40,389 per annum
Full-time
Contract (Fixed term maternity cover contract starting on 14 December 2026 until 3 March 2028)
Job description
Donkey Welfare Adviser
We now have an excellent secondment opportunity for a dynamic and resourceful individual with a proven track record of community-based animal welfare work, excellent decision-making and time-management skills and a strong customer service ethic to join the team as Donkey Welfare Adviser for South Wales.
Position: Donkey Welfare Adviser
Location: Home based (it is preferable that candidates live centrally within region to gain easy access to travel and communication networks. However, locations close to the defined area may be considered if operationally viable)
Hours: Full-time, working an average of 37.5 hours per week on an annualised hours basis.
Salary: £40,389 per annum
Contract: Fixed term maternity cover contract starting on 14 December 2026 until 3 March 2028
Closing Date: Sunday 27 September 2026. Please note this role may close earlier than advertised so apply as soon as possible.
Interview Date: Sidmouth, on Tuesday 27th Wednesday 28th October 2026
About the Role
Donkey Welfare Advisers are professionals in the field of donkey and mule welfare. They play a key front-line role in the work of the Sanctuary: responding to donkeys in need, supporting donkeys in the community, growing and managing a high-quality rehoming scheme, and acting as an ambassador for the charity at all times.
Your principal duties and responsibilities will include:
- Promoting good welfare for donkeys and mules by working proactively to support, guide and educate key audiences and by sharing best practice.
- Communicating effectively with groups from all social, racial, and cultural backgrounds, often in highly emotive and sometimes confrontational circumstances.
- Delivering high quality, impactful training to a range of stakeholders in a style suitable to the audience and the resources available.
- Responding to future care enquiries, working creatively to identify suitable alternatives to sanctuary care where appropriate, and gathering and co-ordinating relevant information to inform donkey placement decisions and help owners make informed choices for their donkeys, including end of life decisions.
- Supporting a good quality rehoming scheme by ensuring donkeys are placed in the most suitable environments for their needs.
- Working proactively to prevent/alleviate suffering, referring to and/or collaborating with enforcement agencies when necessary.
- Providing reliable evidence for welfare investigation cases, including witness statements and other relevant evidence in court compliant formats, and attending court to give evidence as required.
About You
You will be a positive influencer able to promote and model our values in all areas of your work, with a high level of equine knowledge with significant experience of working with equines.
You will also have:
- A working knowledge of legal practicalities and experience of the application of relevant animal welfare legislation.
- An understanding of equine behaviour and demonstrable practical experience in the field.
- Able to influence change and respond appropriately in emotional challenging or confrontational situations.
- Excellent communicator able to deliver advice and training to stakeholder groups with varying experience.
- Strong interpersonal skills, comfortable with making new contacts and able to develop and maintain strong working relationships with internal and external stakeholders.
Before applying, please ensure that if successful in being called to interview, you would be able to attend in person on the specified date, as we cannot guarantee that we will be able to accommodate requests for alternative arrangements.
Benefits include:
- Competitive pension.
- Life assurance – 2 x annual salary
- 31 days holiday (including Bank holidays), rising to 34 will each full year of service pro rata
- Wellbeing team.
- Recorded Pilates and Yoga classes.
- Long service awards.
- Healthshield plan
- Free parking.
- Life assurance.
- Subsidised restaurant and shop.
About the Organisation
Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
You may also have experience in areas such as Welfare, Animal Welfare, Equine, Donkey, Animal Welfare Advisor, Donkey Welfare Advisor, Animal Welfare Officer, Donkey Welfare Officer.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Organisation
Posted on: 10 September 2026
Closing date: 27 September 2026 at 23:30
Job ref: 8813 - CJ
Tags: Advice / Information, Communications, Training / Learning, Legal / Law, Advocacy, Conservation, Environment / Animal, Wellbeing, Wildlife, Community Fundraising
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