Welfare rights advisor jobs

We are looking for an experienced and inspiring leader and adviser to join our Information and Advice Service and lead our wonderful advice team. Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. Our Information and Advice Service aims to improve the quality of life of older people and their carers through the provision of independent advice and support.

Purpose of the role: 

· To lead and manage a team (staff and volunteers) to deliver an outstanding information and advice service to older Wandsworth residents and to retain our professional accreditations.

· To support older people with high levels of income deprivation and health inequality to successfully identify and access benefits, health and social care, and other services, such as scams awareness, as needed.

Working from home for the most part. Visits to London may be required from time to time

About us

SurvivorsUK exists for men, boys and non-binary people who have experienced any form of sexual violence. 

We support – by providing services such as a helpline, counselling, ISVA and groupwork.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help

Role

In this exciting yet challenging role as Emotional Support Worker, you will provide valuable support to survivors of sexual abuse and their loved ones, through our helpline service. Last year, around 2,400 people contact us via this crucial service. Our helpline is a starting point for support, as men and boy’s take their first steps reaching out for help. We are also integral to the SurvivorsUK eco-system, providing support to client’s on our counselling waiting list and helping survivors navigate the different support options that are available.

We provide emotional support, information and signposting through a national helpline service, which is offered via Webchat, SMS, Email, and soon to be offered via WhatsApp and telephone. We are open from 10am to 8pm, 7 days per week.

Please see attached Job Description and Personal Specification for more information.

Benefits of Working with Us

- We are a Disability Confident Employer
- Access to Employee Assistance Programme
- Access to Clinical Supervision, if relevant for your role
- Acces to gym at our Hackney Wick offices
- Commitment to your professional development

How to apply

To express an interest in the role and to be considered, please review our JD and Personal Spec and submit the following:

• An up-to-date CV.
• A supporting statement that addresses each requirement within the person specification and outlines your motivations for applying.

Closing date: Monday 26th May at 11:30pm 
Shortlisting for Interviews: Week beginning 2nd June. Interview will be held remotely via Teams or Zoom.

We especially encourage applications from individuals who reflect the diversity of the communities we serve, including men, non-binary, Black and Asian, trans, disabled people, and those from other marginalised groups. We recognise and value the unique experiences that arise from the intersections of these identities, and we particularly welcome applications from people with lived experience or a strong understanding of the issues faced by our service users.

At SurvivorsUK, we are committed to creating an inclusive and supportive work environment where everyone is empowered to bring their full, authentic selves to work. We also understand the importance of work-life balance and are open to discussing flexible working arrangements, including job share opportunities, to support candidates with caregiving responsibilities or other needs.

If you require any adjustments during the recruitment process or have any accessibility needs, please let us know. We are here to provide any support necessary to ensure the process is inclusive for you.

The Head of Research and Policy is a key role within the Trust, overseeing its programme of policy-focused research on social mobility and educational inequalities. The Trust has published over 300 pieces of research since 1997, including many highly influential reports which have achieved widespread media coverage and attention among policy makers. This is an exciting opportunity to play a meaningful part in effecting change for disadvantaged young people, in a rapidly evolving policy landscape

The role sits within our integrated Communications, Research and Policy team, where we see communications and advocacy working hand in hand with generating robust evidence. As Head you will oversee a small research team producing original research internally, as well as commissioning work from external researchers and organisations. You will develop proposals and design research projects, as well as recommendations for policy and practice.

We are looking for someone with a deep interest in issues of educational equity, social mobility and increasing opportunity. You will combine a commitment to methodologically robust research with a passion for clear, impactful communication of findings and an eye for practical learnings.

Main duties
Research

• Leading the Trust’s portfolio of research, with the Director of Research and Policy, ensuring a regular and varied programme of policy-relevant research, including responsibility for its quality and accuracy.
• Overseeing colleagues and external organisations responsible for individual reports.
• Ensuring that Sutton Trust reports are accessible to practitioners and policy makers; editing and preparing reports for publication.
• Developing new ideas for research in consultation with the Director, as well as other Sutton Trust colleagues and external stakeholders.
• Authoring one or more original data-rich research reports each year, where appropriate
• Managing the day-to-day work of two Research and Policy Managers, including pastoral support. Management of other team members as appropriate, and recruitment where relevant.
• Working with the Development team to identify possible funders and develop fundraising proposals and secure funding for the team’s work.
• Management of the research budget, ensuring value for money.

Policy and impact

• Working with the Director of Research and Policy and colleagues, as well as external experts, to develop credible recommendations and policy proposals that help advance the Trust’s social mobility agenda.
• Working with Communications and Public Affairs team members to develop messaging and content for disseminating and publicising the Trust’s research findings and policy recommendations.
• Working with the Head of Communications and Public Affairs and other colleagues to support the advocacy work of the Trust, including responding to government consultations.
• Undertaking advocacy work, as required, with MPs’ staff, civil servants, special advisers and other policy makers.
• Representing the Trust externally at events, conferences, and with donors and other supporters, as well as through news media - both broadcast appearances and thought leadership articles.
• Working with colleagues in the Programmes team to ensure exchange of knowledge and expertise across teams

Other

• Reporting to the Senior Leadership Team and Trustee Board, where required.
• Other duties as necessary from time to time

Person Specification

We welcome applications from individuals who have:

• Significant experience designing and delivering impactful original research which is robust and policy relevant
• Strong analytical skills and understanding of research methods, particularly quantitative research, and is fluent in data analysis software such as R/SPSS/Stata/Python.
• Experience leading, managing or commissioning research delivered by others
• Experience securing funding for research projects
• A qualification in a numerate discipline, including education, economics, statistics, or similar discipline in the social or natural sciences, either at degree or postgraduate level, or comparable experience.
• An understanding of the British educational system and issues related to social mobility and inequality.
• Excellent verbal and written communication and analytical skills
• Line management experience
• High degree of initiative and the ability to lead a programme of work
• Excellent attention to detail
• Personable, flexible and discreet; able to fit into a small team in a fast-paced environment

We are also looking for an individual who:

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage
• Has knowledge and experience of the higher education and/or education sectors, as well as government and the public policy environment
• Has experience communicating research in the media
• Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings
• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Salary: £56,000-£64,000 per annum, dependent on experience
• Contract: Full time, Permanent
• Working location: Minimum of 2 office days per week
• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
• DBS check may be required
• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.

Interviews

Applications should reach us by 10am, Wednesday 21st May , with first round interviews held on Thursday, 29th May and Friday 30th May, and second round interviews held on Tuesday, 10th June and Wednesday, 11th June. Both interview rounds will be held at our London offices.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

Title: Advice Services Manager

Responsible to: Operations Manager

Hours: 35 hours per week

Salary: £36,000 - £42,000 FT (depending on experience and qualifications)

Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP) + other locations if required

Contract: Permanent (subject to continuation of funding)

Please Note: DBS check will be required

JOB OVERVIEW

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Advice Services Manager.

The Advice Services Manager will take the lead on BIAS’s day-to-day advice services, managing a small team of welfare and housing advice specialists to ensure that we provide the highest-quality service to our clients. You will need to have experience of delivering front-line benefits and/or housing advice, strong people skills and the ability to build good working relationships with staff and clients, along with excellent organisational abilities to ensure that casework and projects are delivered on time.

In 2025, BIAS is expanding its successful Brent-based welfare and housing advice service into Haringey borough. The Advice Services Manager will work closely with the Operations Manager to build and develop the new advice service in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal client base.

This role will also involve working with the leadership team to help identify areas for future development and support grant applications and reporting, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.

If you are an experienced advice specialist and are looking to step up but don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

KEY WORK AREAS AND MAIN DUTIES

Staff management

• Managing a small advice team, ensuring the quality of the advice provided.
• Providing support, supervision and training to staff on the delivery of advice services, ensuring that appropriate advice is provided and casework deadlines are met.
• Ensuring good teamwork and lines of communication between staff and partner organisations.
• Creating a positive working environment in which equity and diversity are promoted and staff can do their best.

Quality and service delivery

• Leading the welfare advice services in both Brent and Haringey boroughs, and contributing to further expansion.
• Maintaining a small personal caseload (approximately one to two days’ work per week).
• Working with the Operations Manager to ensure that BIAS complies with Advice Quality Standard (AQS) requirements.
• Leading on monitoring service delivery, recording outcomes and ensuring efficient allocation of resources.
• Managing all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.

Operational support

• Working with the leadership team as required on operational matters, including planning, strategy for future development and grant applications and reporting.

These are the basic duties required of the Advice Services Manager. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based in our advice offices in Willesden and Haringey[1] but there may be some options for flexible working (i.e. one or two days per week).

ABOUT BIAS

BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our active ageing clubs and our Be-a-Friend volunteer scheme. We raise over £2 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for further expansion in 2025 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role (detailed in the PDF job description), with supporting examples.

The deadline for applications is 6th June 2025 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.

[1] BIAS is currently running its Haringey advice services from the Hornsey Vale Community Centre, with plans to establish a permanent office in Haringey later in 2025.

The Role:

Citizens Advice Knowsley is funded by the Money and Pensions Service to deliver debt and money advice.  We are looking to recruit a Project Central Debt Supervisor to provide Technical Supervision as part of Greater Merseyside Money Advice Partnership (GMMAP) Quality team to deliver high quality and effective debt advice and support the GMMAP central team. As well as the technical development of staff and supporting the existing quality team you will also be involved in looking at the wider training needs of the GMMAP partnership.

The job allows for hybrid working with travel when required throughout the Liverpool City Region & Warrington to various GMMAP sites. This is a fantastic opportunity for an individual who has a passion for people development, a keen team player who can work independently whilst prioritising their own work and managing deadlines and targets. In return for your desire for success, we will make sure you receive all the training and coaching you need to fit right into our team.

What Are We Looking For? 

• Effective oral & written communication skills: with particular emphasis on presenting feedback and coaching.
• Ability to use IT Systems in the preparation of reports and submissions: Microsoft Office – proficiency in Excel, Word and Powerpoint. 
• Ability to prioritise own work, manage deadlines and targets to meet Service Level Agreements. 
• A minimum of 2 years’ Experience of delivering debt advice to Quality Mark standards and funder requirements. 

Why Citizens Advice Knowsley?

Things don’t stop with delivering an outstanding customer experience, we believe in working together as one to improve the lives of all residents within the Liverpool City Region & Warrington. 

You will also have opportunities to affect and influence change through being involved in research and campaigns work by providing information about clients' circumstances through the appropriate channels and recognising the need to identify issues having an impact on our clients’ lives.

Benefits:

• Employers Pension contribution of 6%
• Accredited Qualifications
• Continuous Personal Development in your role.
• Career progression opportunities across the organisation.
• 25 days holiday + Bank holidays (increases with length of service)
• Holiday purchase scheme

Closing date for applications: Tuesday 20th May 2025 at midday

Interviews will take place at our Kirkby office on Tuesday 3rd June 2025

This position will focus on delivery of the Preventing Intimate Partner Abuse (“PIPA”) course – comprising individual and group sessions - and working closely with Thames Valley Police. RISE has also developed a range of Out of Court Resolution interventions for a range of offences, which are delivered online and in person, which the postholder will deliver. These include group and one-to-one courses to address a range of specific types of offending, including domestic abuse, inappropriate sexual behaviours, hate crime, assault on emergency workers, as well as other types of offences, and any new interventions developed in the coming years. This may include acting as a single point of contact to secure the offender’s engagement, working alongside other partners to address the offender’s needs, with the aim of eliciting behaviour change and reducing reoffending

Groupwork/one-to-one delivery:

· Deliver a range of short interventions which include group work, one to ones, embedding in a multi-agency approach to domestic abuse in the area.

· Manage cases with a range of complex needs and behaviours.

· Ensure delivery is in accordance with tasks outlined in the RISE Domestic Abuse Perpetrator manual and process mapping.

· Undertake holistic assessments that identify risk and protective factors, and develop bespoke support plans. 

· Adhere to relevant group work programme manuals and deliver programme sessions to ensure the integrity of programme delivery, which is overseen by the Team Leader.

· Apply specialised materials to support your delivery to racialised and marginalised communities.

· Be responsible and accountable for working with Team Leader to ensure risk is reviewed on a regular basis.

· Practitioners will comply with the appropriate audit standards when working with perpetrators in line with RESPECT requirements.

· Use motivational interviewing techniques, trauma-informed and strength-based approaches in building a range of therapeutic skills to engage with service users to address their abusive behaviour.

· Encourage and facilitate learning with participants on a group, including proactively working to elicit behavioural change and acceptance of their behaviour towards their partner, or ex- partner.

· Work closely with other professionals to ensure appropriate steps are taken to protect where there is an imminent risk to another person. Apply RISE’s escalation procedures.

· Be personally accountable for the completion of assessments, mid-way reports, and end of intervention reports, and ensure they are to a high standard.

· Provide support and consultancy to other professionals to ensure appropriateness of referrals and improve understanding on domestic abuse.

· Ensure effective planning for the delivery of each intervention in advance of the session.

· Participate in and pass the necessary training to be able to deliver all interventions.

· Assist or lead on the delivery of training courses.

Integrating the Safety Support Service:

· Liaise and engage closely with the Domestic Abuse Safety Advisor or local victim services commissioned to increase the safety of partners, ex-partners and children of the servicer user to manage the risk and develop treatment goals.

· Prior to delivering Domestic Abuse interventions, liaise and share information with RISE Domestic Abuse Safety Officers or local Integrated Domestic Violence Advocates (IDVA) to ensure an integrated approach is applied to risk management.

· Attend monthly risk review meetings with Domestic Abuse Safety Advisor and Senior practitioners to ensure effective risk management procedures are always applied.

Out of Court Resolution (OOCR) courses:

· Deliver a range of Out of Court Resolution short courses online and in person.

· Ensure delivery is in accordance with tasks outlined in the RISE OOCR manual and process mapping.

· Adhere to course manual sessions and materials and ensure the integrity of programme delivery is always maintained, overseen by the Team Leader.

· Apply specialised materials to support your delivery to racialised and marginalised groups and adjust materials according to meet neuro-diversity needs, agreed by the Team leader.

· Use motivational interviewing techniques and strength-based approaches in building a range of therapeutic skills to engage with service users online and in person.

· Encourage and facilitate learning with participants online using variety of techniques like break-out, noticeboard etc.

Recording and administrative tasks:

· Ensure timely and accurate recording of all relevant data (attendance, feedback, mid-way and end of intervention reports) using systems provided and in line with performance standards.

· Ensure regular contact with the OOCR team, recording and reporting back offender compliance.

· Maintain an accurate audit trail of all relevant communication with partner organisations involved.

· Ensure completion of pre and post questionnaires in line with RISE’s Social Impact strategy.

· Contribute to the evaluation and evidencing of social impact, including questionnaires and service user case studies.

General tasks:

· Develop excellent relationships with customers and respond positively to their needs.

· Be a strong advocate for RISE interventions, representing RISE and its interventions at key stakeholder events.

· Attend Clinical Consultancy to support safe practice and develop resilience during the delivery of demanding work as directed by the Team Leader

The London Metropolitan University Students' Union is looking to grow our team of dedicated Student Advisers. Our Student Advisers support students to navigate the university’s academic regulations, offering impartial advice, supporting with written submissions and attending formal hearings in support of students. 

We are looking for someone who is a good listener, is empathic and non-judgemental and who has a genuine desire to ensure that every student has the best student experience whilst studying at London Metropolitan University. The ideal candidate will be organised and efficient, confident in working with academic regulations, and excellent at communicating complex information clearly verbally and in writing. 

We are looking for a full time adviser, but we are open to applications from those seeking either full time or part time work, for a minimum of 2.5 days per week (please state your availability in your cover letter). 

Job purpose for the role 

· To deliver a high-quality professional academic advice to students at London Metropolitan University 

· To provide independent, confidential and impartial advice and representation that has a positive impact on the experience of students 

· To ensure the advice service operates in line with best practice and that students and elected officers are well-informed on the issues affecting students 

· To support the Advocacy & Communications team in identifying and reporting on issues affecting the wider student body, providing evidence-based support for the Students’ Union’s representative work.

Application deadline: 1pm on 9th May 2025 
 
Interviews will take place on the week commencing 19th May 2025 

 
What's in it for you? 
 
Hybrid and Flexible working arrangements  
Learning and development opportunities  
27 days of annual leave plus bank holidays, office closure and sick leave  
Cycle to work scheme  
DSE assessments and eye tests  
Free access to Gym & Classes

Competitive pension contribution scheme 
Interest-free loans - Seasonal ticket and tenancy deposit loans 

Other Standard employees’ benefits 
 
At LMSU we are committed to maintaining a diverse workforce, as we understand the importance of having staff with varied lived experiences and backgrounds that reflect various needs of our student community. We welcome applications from all interested applicants, and we strongly encourage applications from people of ethnic minorities, people with disabilities, people with dependants and people who identify as LGBTQIA+. We conduct anonymous shortlisting, and ll of our interview panels have Unconscious Bias Training in order to support a fair recruitment process.

Policy Officer-Wales

Based at home, situated across Wales including regular travel around the country and to the Seneed, Cardiff.

22.5 hrs per week

Fixed term post 2 years

Up to £34,500 p.a FTE depending on experience

Make a difference for kidney patients in Wales!

Are you passionate about influencing policy and driving change? Do you want to be part of a growing team making a real impact on the lives of people with kidney disease?

We’re looking for a Policy Officer – Wales to help shape policy, build relationships, and advocate for better support and care for kidney patients. In this brand-new role, you’ll work for Kidney Care UK and Kidney Wales, engaging with policymakers, healthcare professionals, and those affected by kidney disease.

You’ll spend time at the Senedd, building connections with local politicians and councillors, and ensuring the voices of kidney patients are heard loud and clear. With your knowledge of Welsh Government structures (or similar UK experience), you’ll help drive our campaigns and influence change.

This is a fantastic opportunity to make a tangible difference, working flexibly in a supportive team. If you’re ready to champion kidney patients and shape policy in Wales, we’d love to hear from you!

Key Responsibilities

• Develop or participate in work programs and undertake projects to explore policy issues under the guidance of the Policy Director of Kidney Care UK and the Managing Director of Kidney Wales.
• Support the research, development and dissemination of policy positions in Wales.
• Work with other team members to deliver events/reports or campaigns as needed
• Keep up to date with the policy department and charity work to avoid duplication and ensure good communications with our colleagues.
• Contribute to the newly created All Wales Cross Party Group.
• Undertake desk-based research involving data collection and the synthesis of information from relevant sources.
• Seek out opportunities for communications and influencing in the Welsh parliament, including the need for a kidney group. 

The advert may close earlier than the stated closing date if we receive a sufficient number of suitable applications.

Are you motivated by empowering and assisting others? Could you help us achieve our goal of helping everyone find a way forward, whatever problem they face? 

North Yorkshire Citizens Advice & Law Centre is looking for enthusiastic individuals to join our advice team and make a real difference to their community. The role is office based only – this can be in any one of the following North Yorkshire offices: Northallerton, Scarborough or Selby.

As an Advice Trainee you will learn about all aspects of our service and develop skills to deliver high quality advice on debt, welfare rights, employment, housing, family and other legal issues. This will be delivered mainly via telephone but also via email and face to face. 

The successful applicant will have a positive attitude and desire to learn, excellent IT skills, and strong communication skills. You will need to have the ability to work on your own initiative and as part of a team. 

This role would suit someone who is passionate about achieving the best outcomes for clients and is committed to reducing the impact of the cost of living crisis. Advice experience is not essential and full training will be provided. Trainees usually become proficient in their roles within 12-18 months.

*We reserve the right to close this vacancy early, so please submit your application as soon as possible.

If you are committed to reducing poverty in our communities, excited by our vision and ethos, and keen to use your debt advice experience to support those most in need, we would love you to consider applying for this role – it could be the best decision you ever make! 

The primary purpose of this role is to provide debt advice and money education on a case management basis and to support the provision of advice by volunteers. The post holder will be expected to manage their own cases and lead appointment sessions.

Ideally we are looking for someone with prior debt or social welfare experience, and who has experience of working with and supporting volunteers. However we will also consider employing someone as a trainee adviser if you are able to demonstrate that you possess the skills, maturity and determination to become proficient in this role. 

The role will be based in one of our branches in west London, but hybrid and remote options will be considered for the right candidate.

Crosslight Advice offers a comprehensive range of benefits to employees including access to a Health Cash Back Plan and EAP and is committed to offering comprehensive learning and development opportunities. Full and part time working options will be considered.

To find out more please see our Job Pack attached.

Age UK is recruiting for a Regional Estates Manager to provide a professional comprehensive and cost-effective Regional Estate Management Service on all Age UK Properties.

In this role you will use your professional knowledge and experience to undertake significant problem solving and lateral thinking, providing advice to key stakeholders across the charity on complex estate and asset management issues. By ensuring best professional practice is always observed and complying with the RICS Code of Conduct, the successful post-holder will be responsible for assisting with the preparation of departmental budgets, negotiating rent reviews and lease renewals across Age UK's predominantly retail property portfolio and general day to day property management duties.

Whilst you will be home based, please note this role requires travel across our Age UK estate, so there is an expectation you can travel with some overnight stays; a company car will be provided.

The area this role covers will be dependent on the successful candidate's home location.

Please note: This salary includes a market supplement of £4K up to the maximum of £50K (inclusive). This market supplement reflects the current demand for professionals with skills in this area.

Age UK Internal Job Grade- 5N

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

• Significant post Chartered experience in either a retail property management department or an estate management department providing professional advice and influencing a range of stakeholders in respect of strategic property management. (A, I)
• Experience of working within a geographically diverse team (I)
• Experience of developing, and reviewing policies, procedures and guidance (I)
• In depth knowledge of Landlord and Tenant statute and Case Law in particular the Landlord and Tenant Act 1954 (A, I)
• Self-Motivated, work autonomously yet work as part of and lead a team.
• Good Organisational Skills (I)
• Ability to write concise letters and reports targeted to varying recipients both internally and externally of Age UK (I)
• Good Computer skills including proficiency in the use of excel, database and word (A, I)
• Able to manage multiple projects at all stages (I)
• Excellent verbal and written communication skills (I)
• Able to collate, analyse and report relevant management information (I)
• Comfortable with influencing a variety of stakeholders across the organisation. (I)
• Ability to work within a small flexible team of professional/technical staff. (I)
• Sound Knowledge of the Retail property market (A, I)
• Strong negotiating skills (A, I)
• BSc Estate Management degree (A)
• Member of the Royal Institution of Chartered Surveyors (A)

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting  Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is able to provide Skilled Worker sponsorship for eligible roles only. If this applies to you, please contact the recruitment team to discuss. If the role is not eligible for Skilled Worker sponsorship you will need to have a pre-existing Right to Work in the UK.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please see our website.

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

About the role

You’ll empower your clients to take actions for themselves or will advocate on their behalf for better service, support and outcomes, so they can live their life with Parkinson's in the way they choose.

You’ll deliver tailored information and support through a range of channels including telephone, video and email and, where appropriate, home visits and in community settings.

You’ll be responsible for building excellent relationships with healthcare professionals and other relevant agencies, as well as our network of volunteers and groups.

What you'll do:

• Provide professional person centred, in depth support to clients by a range of means, ensuring the most efficient and effective use of resources.
• Provide support on a variety of health and social care issues, including appropriate emotional, employment and welfare benefits support and advocating with and on behalf of clients. 
• Work flexibly across the service responding to enquiries through a range of channels.
• Work closely with clinicians, specialist nurses and other professional colleagues to raise the profile of the service, increase depth of support and achieve improved outcomes for people with Parkinson’s.

What you'll bring: 

• Experience of managing and delivering individual case work, including advocating for clients and supporting people to navigate  the health and social care system 
• Experience and understanding of safeguarding and your role in keeping clients safe and  implementing organisational policies and procedure
• Ability to be calm and use emotional intelligence in challenging casework
• Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems
• The ability to build effective working relationships with others including working within multi disciplinary teams internally and externally 

You must live in the area you’re applying for in order to carry out this role. 

Please apply by sending us your CV, together with supporting statements. The supporting statement should fully demonstrate how you meet all the criteria as stated in the "What you'll bring" section of the role description.

Interviews will take place week commencing 19th May 2025.

The successful candidate will be required to: 

• Live in the area specified- South East Northumberland, North Tyneside, South Tyneside or Sunderland. You must be able to travel freely and flexibly throughout the area and occasionally further afield without reliance on public transport
• Preferably hold a full driving licence
• Provide their own broadband service with a minimum download speed of 2Mb 

This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn. 

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

At Fuel Bank Foundation, we are united by a shared mission purpose: ensuring that no one must choose between heating and eating. Creating a United Kingdom free from fuel crisis. We exist to make it possible for everyone in the UK who prepays for energy to have sustainable access to the heat, light, and power they need to live a happy, healthy, and productive life. Every day, our work helps people facing fuel crisis, providing emergency financial support, practical and actionable advice, and long-term advocacy to create real, lasting change.

As part of the Fuel Bank team, you play a vital role in making this happen. We are committed to fostering a supportive, inclusive, and collaborative workplace where everyone feels valued and empowered. Whether you're working directly with those in need, behind the scenes supporting operations, or helping shape policy, your contributions make a real difference to the lives of the people we support.

Are you a natural team leader or strive to be one, do you have excellent communication skills? Do you thrive in a fast-paced, ever evolving environment, that manages customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

As the Triage Team Leader, you will be responsible for managing the team’s daily operations and ensuring performance targets are met, in line with our mission to help and support our clients out of crisis. Your role will include leading and supporting triage advisers, conducting regular one-to-one meetings, overseeing resource allocation, and delivering quality assurance and coaching."

Key Responsibilities:

• Leading with Purpose: Support and guide our triage advisers, helping them meet their goals and deliver high-quality support. Hold regular one-to-ones to offer encouragement, feedback, and development.
• Using Resources Wisely: Ensure the team is well-organised and resourced so we can offer the best possible service to those who need us, when they need us.
• Championing Quality: Carry out regular quality checks and offer tailored coaching to help the team grow their skills and confidence, making sure every interaction counts.
• Keeping Track: Monitor and report on how the service is performing against both internal and external targets. Quickly raise any challenges or concerns with the Head of Customer Service and Advice to keep things running smoothly.
• Always Improving: Look for ways to strengthen our service and improve outcomes for people in fuel crisis, making sure we’re always learning and evolving.
• Stepping In When Needed: During busy times, lend a hand by speaking directly with customers facing fuel emergencies—carrying out needs assessments and ensuring they receive same-day support.

 Experience and Skills:

• Previous Advice Role: Experience in an advice role with an understanding of how to develop the support we offer.
• Team Leader/Senior Experience: Previous experience as a Team Leader or in a senior role is desirable but we are open to developing the right person.
• Phone-Based Experience: Preferably in a triage/advice role, but general customer service experience is also suitable.
• Empathy and Support: Demonstrated empathy with a strong desire to help and support customers.
• Attention to Detail: Strong administrative and reporting skills with a keen attention to detail.
• Continuous Improvement: A mindset focused on continuous improvement and service enhancement.
• Computer Literacy: Proficient in using computer systems and software.

What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

Diocesan Director of Ordinands

We are looking for a new Diocesan Director of Ordinands with the experience and strategic skills to release the considerable potential for licenced lay and ordained ministry across the Diocese.

Position: Diocesan Director of Ordinands

Location: Kidlington, Oxford. OX5 1GF

Hours: Full-time

Salary: £54,531.32 - £59,075.41 per annum

Contract: Permanent

Closing Date: Wednesday 21 May 2025 at 23:59

Interview Date: Friday 6 June 2025 in person at Church House Oxford

The Role

As Diocesan Director of Ordinands, you will play a pivotal role in nurturing and discerning vocations to ordained ministry within the Church of England. You will guide individuals through the national discernment process, ensuring they are supported spiritually, pastorally and practically. You will be leading a high-quality Vocations and DDO team of two full-time Area Directors of Ordinand (ADO), one full-time Administrator, and 7 part-time Volunteer Assistant Directors of Ordinands (VADO).

Key responsibilities include:

• Overseeing the discernment and selection of candidates for ordained ministry.
• Providing pastoral and theological guidance to those exploring vocation.
• Collaborating with parish clergy, bishops and national church bodies to support candidates.
• Managing and developing pathways for diverse vocations, fostering inclusion across communities.
• Supporting the transition of candidates into theological education and formation.
• Maintaining accurate records and reporting on candidate progress.
• Leading and inspiring a team of Assistant Directors of Ordinands and Vocations Advisors.

About You

For this role there is a genuine Occupational Requirement (GOR) for the appointed person to be an ordained member of the Church of England under Part 1, Schedule 9 of the Equality Act 2010.

It is expected that the post holder will have:

• Experience of parish ministry within the Church of England, with the ability to engage across its breadth.
• A lively, sustaining faith expressed through prayer, worship and scripture.
• Proven track record in vocational discernment, including knowledge of the Shared Discernment Process.
• Commitment to supporting male and female candidates with integrity, aligned with the Five Guiding Principles.
• Strong leadership, team management, organisational and communication skills.
• Experience of developing strategy, managing budgets, and writing reports within Church of England frameworks.
• Awareness of human development and discernment processes, with sensitivity and critical insight.
• Ability to travel widely across the Diocese, including rural areas, with good IT skills and adaptability.

Benefits and Rewards:

• 25 days holiday per annum, rising each year by one day to a maximum of 30 days
• In addition to the statutory UK public holidays, the Diocese offers three privilege days
• Hybrid working
• Free parking and subsidised on-site café
• Generous employer pension contribution of 12.5% which includes a death in service benefit (5% Employee Contribution)
• Electric car and cycle-to-work salary sacrifice schemes
• Access to wellbeing support via Employee Assistance Programme
• Enhanced family-friendly policies and a generous sick pay provision
• Access to low-interest financial services from Churches Mutual Credit Union, including loans
• An attractive modern working environment

We want the Church of England’s commitment to equality, diversity, and inclusion for all to be reflected in our staff. We are particularly keen to receive applications from UK Minority Ethnic / Global Majority heritage and disabled candidates, who are currently underrepresented.

The Church of England is committed to the safeguarding, care and nurture of everyone within our church community. In the Diocese of Oxford we follow and are committed to the Church of England's House of Bishops’ Safeguarding Policies and the relevant statutory legislation and guidance "Working together" to ensure the welfare of children and young people is paramount. This post is subject to an enhanced plus barred lists DBS check.

The successful candidate must have the right to live and work in the United Kingdom. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.