Young carers education equality manager jobs

Digital Transformation Lead 

Reporting to: Chief Operating Officer 

Employment Status: Permanent, full-time/part-time (flexible) 

Location: Home-based 

Salary: £45k-£55k, plus excellent benefits 

Role purpose 

Adoption UK is undertaking a major digital transformation, initially focused on CRM and website development. We’re looking for a talented digital and data enthusiast to lead this transformation programme and subsequently oversee our ongoing digital development. This will be aligned to our strategy and preferred technology stack, and will include managing key relationships with our digital partners. 

You’ll refine and implement Adoption UK’s digital strategy, leading our digital transformation project to successful completion. You will work with internal and external stakeholders to ensure that the project’s vision and scope meet the business and operational needs of the charity. The role includes direct line management of a Digital Manager and matrix project management of existing roles in data management and website content management. An important part of your role will be proactively identifying opportunities to integrate digital approaches into all current and upcoming projects. 

Digital is key to Adoption UK’s future, and this is a high profile role within the organisation. We’re looking for someone with experience of delivering change, who is an excellent communicator and a passionate digital advocate profile role within the organisation. We’re looking for someone with experience of delivering change, who is an excellent communicator and a passionate digital advocate. 

Background – our digital transformation 

Like many charities, we’ve historically developed our digital framework and footprint organically, with insufficient web and CRM integration and functionality, duplication, and data silos. This has resulted in data management and website capabilities that don’t fully meet our users’ needs. We’re addressing this by: 

• Investing in our customer facing platforms and data management systems, connecting all our divisions and services, and delivering integrated systems that provide a positive customer and stakeholder journey.facing platforms and data management systems, connecting all our divisions and services, and delivering integrated systems that provide a positive customer and stakeholder journey. 
• Developing the next generation of digitally accessible services. 
• Extending our inhouse digital capability to support continuous delivery. 

Key accountabilities 

• Lead the refinement and implementation of the charity’s digital strategy. 
• Lead a project team to successfully deliver change in line with the agreed project timeline. 
• Manage the governance and assurance framework for delivering our website and CRM digital transformation programme. 
• Build and manage relationships with key stakeholders across the organisation and with current and future digital partners. Use these networks to: 

1. Promote digitalfirst principles and best practice, and raise awareness of our work. 
2. Increase internal stakeholders’ understanding of the benefits and opportunities that digital approaches bring. 
3. Proactively identify opportunities to increase our digital capability and integrate digital into current and upcoming work. 

• Revise and deploy a performance assessment framework to track individual digital projects and ensure services comply with digital and data bestpractice standards. 
• Assess and report on Adoption UK’s digital and data maturity, ensuring compliance with data security standards. 
• Manage our external digital and IT partners, including contracts and performance monitoring. 

Essential criteria 

• A strong understanding of digital and technology trends, with experience implementing a Microsoft based technology stack based technology stack. 
• Experience in successfully delivering digital change projects. 
• Excellent verbal and written communication skills, with the ability to convey complex or technical information clearly and simply. 
• Experience of building relationships with, engaging, and influencing internal and external stakeholders at all levels. Able to engage effectively with both technical and nontechnical audiences. 
• Experience working at a senior level to deliver change or implement strategy. 
• Ability to work under pressure and respond quickly to changing circumstances and tight timelines. 

Desirable criteria 

• Experience of working in an organisation that uses agile development methodologies. 
• A strong understanding of the National Cyber Security Centre (NCSC) principles and approach, and of General Data Protection Regulation (GDPR) principles, audit, and compliance. 

We’re looking for an ambitious and creative Business Development Manager to help Honeypot transform the lives of young carers. This is a unique opportunity to grow sustainable income while making a real, visible impact. You’ll build inspiring partnerships with corporate businesses, spotting new opportunities and turning bold ideas into meaningful support for our charity. Working closely with a passionate fundraising team, you’ll research pipelines, open new doors, and champion our mission wherever you go.

If you’re an experienced fundraisier  (3 years or more in a charitable organisation), have business development experience, and be a natural relationship-builder who’s motivated by cause and purpose as much as performance, we’d love to hear from you.

·

At Youth Realities our mission is to end relationship abuse by working with young people to provide specialist spaces for prevention, intervention and healing 

Our vision is a world where young people live free from relationship abuse and violence. We believe strongly in prevention, using creativity and forming trusted relationships to engage and empower young people to form positive change in their own lives and wider communities. 

Everything we do is ‘youth-led’ and ‘survivor-centred’ which means we centre the needs and experiences of young people and survivors, providing regular opportunities for them to feedback, co-produce and lead on the delivery, design and development of the charity. 

Our values, embedded in the heart of our work are: youth-led, survivor-centred, safe, equitable and audacious. 

• Location: Norfolk
• Salary: £25,595 per annum, plus mileage
• Hours per week: 37.5 hours, including travel time
• Required: Previous experience working with children and young people with learning disabilities and Autism.
• Full UK manual driving licence, access to a vehicle and a willingness to travel across the area.
• Desirable: BTEC Level 4 in Positive Behaviour Support

Positive Behaviour Support changes lives. Join us and help unlock new possibilities.

 As a Positive Behavioural Support (PBS) Practitioner, you will support children and young people with learning disabilities, Autism and other support needs to transform their lives as part of our new service in Norfolk

Who will I support?

You will work with children and young people in Norfolk who may not be accessing education and may be at significant risk of entering specialist residential care.
 Your role will focus on helping them remain in their local communities, close to the people and places that matter most. 

How will I make a difference?

Every young person will benefit from tailored strategies and interventions to help them flourish in a safe, supportive environment. You will take time to understand each young person’s lived experience and support them, their families, carers and other professionals to learn and apply appropriate positive behaviour support techniques.

Your support will help young people stay in their current placements, access their communities and develop skills and tools they will use for the rest of their lives to live fulfilling, independent lives. Using approaches built on the principles of inclusion, choice and participation, your support could be the difference between a closed door and a clear path to independence 

How will I develop?

If you do not already hold a BTEC Level 4 in Positive Behaviour Support (which is desirable), you will be enrolled onto this course and supported throughout your studies while you work with us, on completion you will receive a salary increase to £27,500
 You will receive regular clinical supervision from experienced professionals to ensure you feel confident and supported in your role. 

What benefits will I have?

We have a range of benefits that you can mix and match to suit you, such as:

• Stream – an app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.  
• Blue light card – we will reimburse your Blue Light Card membership which provides discounts in your favourite shops and restaurants
• Simply Health - Fully funded health cash plans giving you access to a 24-hour GP, money back on
• Pension and Life Assurance – you’ll be enrolled into our Scottish Widows pension scheme and Life Assurance scheme

We’re seeking an experienced and driven Trusts and Foundations Fundraiser to help change the lives of young carers. In this pivotal role, you’ll secure vital funding from charitable trusts and foundations, building strong relationships and crafting compelling cases for support. You’ll lead on high-value applications, identify new funding opportunities, and play a key role in shaping our income growth. Working with a passionate, mission-led team, you’ll see the direct impact of your work every day. If you’re persuasive, and inspired by making a lasting difference for children, we’d love you to join us.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

• The Service Manager will provide strategic leadership in the development and delivery of an innovative, high-quality service for carers across Croydon. 

• Work collaboratively with carers and colleagues, the role will drive continuous learning, service improvements, and strong partnership engagement to ensure that carers receive meaningful and responsive support.

About you

• A dedicated and experienced leader with a passion for making a tangible difference in the lives of carers.
• Proven ability to manage and inspire teams, you thrive in a dynamic environment where innovation and collaboration are key.
• Strong communication skills enable you to build strategic partnerships and work effectively with stakeholders to drive positive change.
• A commitment to continuous learning and service excellence, you ensure that carers receive the support they need to lead fulfilling lives.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You  

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. 

Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, please download our Candidate Pack and click on the ‘Apply Now’ button to begin your application.

Applications can only be assessed if they clearly state how you meet each of the requirements in the Personal Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview Process:

With a closing date of 15 February 2025 all successfully shortlisted candidates will be invited to a face-to-face meeting with an interview panel, on 24 February 2026

During the interview, candidates will also be required to give a 15-minute presentation, and details will be provided in advance. 

Please allow one hour for the interview process.

Carers First is an Equal Opportunities Employer   

Positive      Collaborative      Ambitious

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

We're excited to welcome an opportunity for a dedicated Young Persons Resilience Worker to our Newham service! 

Our Young Person Resilience Workers play an integral role within Change Grow Live, engaging young people in a range of interventions, using a young person-centred approach, and empowering our young service users to reduce risk, increase resilience and lead a safe, happy, and healthy lives.

Where: Newham

Full Time Hours: 37.5 per week

Full Time Salary Range: £27,861.26- £32,002.35*

Allowance: £4,133.14 Inner London Weighting, pro rata 

* Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the role: 

• Supporting young people from the point of entry into the service and through their treatment/recovery journey
• Providing screening, assessment, psychosocial interventions, integrated care planning, post-treatment support, including transfer of care
• Identifying and responding effectively to potential safeguarding issues
• Reducing drug and alcohol related harm to young people and the wider community
• Identifying and responding to young people and children impacted by parental or familial use (Hidden Harm) and providing screening, assessment, psychosocial interventions, integrated care planning, post-treatment support, including transfer of care
• Promoting carer, service user and community involvement
• Providing advocacy for access to partnership services
• Working with young people to support positive, holistic outcomes in relation to their health and wellbeing, enabling them to lead safe, healthy, and purposeful lives: reducing risk and increasing resilience
• Working flexibly across sites where required 

About you: 

• Experience of working with young people and knowledge of the issues they face
• Knowledge of safeguarding concerns in relation to children and young people and the Fraser Competence framework
• Have an excellent understanding of drug and alcohol issues and experience of working
• within a related field
• Knowledge of working with evidence-based practice around young people’s substance misuse treatment services and methods, including relevant best practice guidance
• An accomplished communicator, both verbal and written with a high degree of personal IT competency
• Be able to accurately update and maintain records and to work to deadlines for the submission of information, e.g., reports
• Have excellent team working and interpersonal skills, maintaining a highly cooperative
• approach to supporting colleagues in delivering service objectives 

 What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Refer a friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL points 23 to 28 (£27,861.26 - £32,002.35)

ILW / OLW /Fringe

Inner London Weighting (£4,133.14)

Closing Date

22/2/2026

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Abbey Community Centre is a vibrant, long-established community charity at the heart of Kilburn, North West London. Every day, we bring people together, reduce isolation and improve health and wellbeing through inclusive activities, services and community support.

We're now looking for an experienced Centre Operations Manager to play a key senior role in ensuring our busy community hub runs safely, smoothly and effectively for the thousands of people who use it each year.

About Abbey Community Centre

Abbey Community Centre works with people of all ages and backgrounds, with a particular focus on older residents and low-income families with young children. We deliver a wide range of activities, services and support including children’s stay-and-play sessions and drop-ins, fitness and wellbeing activities, befriending schemes, digital inclusion support, community meals, warm space provision, food support, volunteering opportunities and specialist outreach.

Alongside this community delivery, we manage a busy public building and a programme of room hire that helps generate income to sustain our work. With a small staff team, over 100 volunteers and many partner organisations, our operations need to be reliable, well-coordinated and people-centred.

The role and its impact

As Centre Operations Manager, you will be the organisation’s senior operational lead on the ground. Working closely with the CEO, you will hold delegated authority for the day-to-day running of the Centre — ensuring the building, people and systems all work together to support high-quality community activity.

This is a hands-on leadership role combining practical problem-solving with people management. You will line manage and help develop operational staff, oversee facilities and contractors, lead on health and safety and operational compliance, support volunteering, and ensure organisational systems and processes function reliably.

Your work will directly enable staff, volunteers and partners to deliver activities and services safely and confidently, and will help ensure Abbey remains a welcoming, accessible and well-run space for the local community.

What you’ll be working on

In this role, you will:

• Oversee daily building operations, maintenance and contractor management

• Lead on health & safety and related compliance, including risk assessments and training

• Line manage & develop operational staff and support a positive, consistent working culture

• Ensure operational policies and procedures are applied effectively in practice

• Support and coordinate volunteering within the centre

• Manage operational budgets and contracts within agreed limits

• Act as a senior member of the management team, deputising for the CEO on agreed matters

Key details

• Location: Abbey Community Centre, Kilburn (NW6 4BJ, London Borough of Camden)

• Hours: 24–28 hours per week (fixed hours agreed at appointment), worked over a minimum of four weekdays

• Core hours: 11.00am–4.00pm (flexibility outside these hours by agreement)

• Contract: Permanent, part-time

• Salary: £40,000–£42,000 per annum, pro rata (depending on experience)

• Annual leave: 30 days pro-rata, rising to 35 days after 5 years’ service (plus bank holidays, pro-rata)

• Pension: NEST pension scheme (if eligible)

• Some evening and occasional weekend working is required

This role could be right for you if…

You are an experienced operational manager who enjoys combining leadership with practical delivery, thrives in a public-facing environment, and wants your work to make a visible difference to a local community. You don’t need to tick every box — we’re interested in your experience, judgement, approach and motivation.

Abbey Community Centre is committed to equality, diversity and inclusion, and we welcome applications from candidates from a wide range of backgrounds. Reasonable adjustments will be offered throughout the recruitment process.

WRAP are looking for a self-motivated and proactive person to manage its day-to-day operations, have responsibility for securing necessary funding and lead on strategic development.

WRAP is a small charity based in Stratford-upon-Avon, covering South Warwickshire, established over 25 years ago to preserve and protect the health of those with cognitive brain disorders. It delivers a range of services to support people affected by dementia, including a weekly café, a memory box loan scheme, an education programme for carers and a music group.

Closing date: 27th February 2026

Interviews will take place on the week commencing 9th March 2026

We are looking for a College Administrator/Receptionist to join our team on an initial 9 month MAT cover – this may extend to 12 months.

You'll provide administrative and reception support to Ambitious College, based at West Thames Campus. You'll be the first point of contact for the college, receiving visitors, telephone calls, deliveries and email. You'll meet and greet external and internal visitors, ensuring they are signed in/out according to internal processes.

You'll assist with any parent/carer communications, such as emailing/telephoning, sending out information packs or letters as needed. You'll provide administrative support for financial processes, including raising purchase orders, processing invoices and goods received.

We are looking for someone who has:

• Experience of providing high quality administration and reception support within a fast paced /busy and pressurised environment
• Excellent IT skills – Microsoft Office and particularly Outlook, Excel and Word
• Experience of financial administration and processes such as invoicing, petty cash and use of financial systems/software
• Excellent interpersonal skills at all levels via telephone and written forms of communication including experience of being able to set out and form correspondence

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

Are you passionate about supporting young people and shaping education-based interventions? We are looking for a Senior Practitioner – Education & Partnerships to lead strategic engagement with schools, colleges, and community partners across Buckinghamshire. This is a unique opportunity to combine frontline expertise with leadership in developing targeted education programmes and partnership work.

Where: Buckinghamshire (Countywide)

Full Time Hours: 37.5 per week

Full Time Salary Range: £32,002.35- £34,214.20*

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

Responsibilities

Key Responsibilities

• Act as a practice lead within our Children & Young People’s Service, working with young people with complex needs.
• Drive the development and delivery of substance misuse prevention and early intervention programmes in educational settings.
• Build strong relationships with schools, PRUs, youth services, and voluntary organisations.
• Represent the service at education forums, safeguarding panels, and partnership boards.
• Line manage the Targeted Intervention Coordinator and oversee the Youth Ambassadors programme.
• Provide training and consultation to professionals on issues facing young people around substance misuse.
• Deliver high-quality interventions for young people with complex needs, including assessments, care planning, and psychosocial support.
• Lead education-focused initiatives such as targeted ter 2 workshops and interventions.
• Develop resources and toolkits for schools and youth settings.
• Ensure accurate data collection and reporting for educational interventions.
• Support the Team Leader with case management, audits, and service development.
• Champion safeguarding and trauma-informed practice across all activities.

About You

We’re looking for someone who is:

• Experienced in multi-agency working and building strong partnerships.
• Knowledgeable about young people’s substance misuse, safeguarding, and harm reduction.
• Skilled in delivering education programmes and managing staff or volunteers.
• Qualified to Level 3 in Health & Social Care (or equivalent). 
• You will need to work flexibly countywide across Buckinghamshire so must hold a full UK driving license and have access to a car.

 What we Offer 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• Opportunity to lead and shape a vital service alongside a friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Direct applications only — we will not be engaging agencies for this vacancy. 

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. 

Salary Range (pro rata if part time)

CGL points 28 to 30 (£32,002.35 - £34,214.20)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Closing Date

19/2/2026

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Role Purpose:

The Circle is an alternative to A&E for young people and children who are finding it hard to cope with their mental health, when medical intervention might not be necessary. We provide one-off in the moment support, and we are open every day of the year.

Mental health advisors are part of the core team, supporting children and young people aged 5-18 and their families every day. We do not have waiting lists. You are expected to work within HFEH Mind’s policies and procedures and adhere to our code of conduct/values.

This role may suit those that have worked with vulnerable children in the past, including, but not limited to, support workers, CAMHS workers and mental health workers. We work within a diverse borough and look to reflect this in our team.

Job Summary:

The mental health advisor role is a key part of the delivery of the Circle, working to support young people and their families who are finding it hard to cope. They will conduct (up to) hour long, one-off sessions with children and young people aged 5-18, providing: safety planning, coping mechanisms, psychoeducation, and signposting, and supporting in de-escalation. This will be delivered with a non-judgemental and empathetic approach.

As a mental health advisor, you will need to be ready to respond in the moment to presenting (often unknown) concerns. You will dynamically risk assess situations and be confident in raising concerns when necessary.

Key Responsibilities:

Service Delivery:

• Work as part of a team to provide support to children, young people and their families.
• Work within the Circle framework and follow all HFEH Mind’s policies and procedures.
• Develop an understanding of the local area, and other services, to effectively signpost to.
• Deal with all safeguarding concerns in line with HFEH Mind’s safeguarding children policy.
• Take pride in the working environment, keeping it clean and tidy, and reporting any Health and Safety concerns appropriately.
• Utilise skills flexibly and effectively so that support can be tailored in a creative way.

Service Accountability:

• Maintain accurate, clear and concise records of all interactions with children, young people, parents/carers and professionals.
• Attend and engage in mandatory training, as directed by HFEH Mind.
• Ensure all support provided has an inclusive values base, which recognises and respects difference and diversity.
• To work collaboratively with all other partners and professionals and represent HFEH Mind in a positive light.

Other:

• To attend and engage constructively in 1-1 supervision, team meetings and group reflective practice, where applicable.
• Carry out any additional tasks as required by a manager in Children and Young People Services.

Person Specification

Essential

• A minimum of two years’ experience supporting vulnerable or at risk children and young people in a paid or voluntary capacity, or equivalent.
• An ability to form supportive relationships with families, and tailor support to individual need.
• A child-centred approach to work
• Working knowledge of child and adult safeguarding.
• Organisational skills and excellent time management.
• Excellent communication and listening skills with the ability to tailor messages to a variety of audiences.
• Ability to organise and prioritise workload.
• Ability to work flexibly according to the needs of the service, whilst managing your own self-care.
• An openness to your approach to colleagues, managers and in 1:1s and reflective practice sessions.
• Experience of using Microsoft Office package.
• Working understanding of General Data Protection Regulations (GDPR).
• Demonstrable knowledge and understanding of the importance of equality, equity, diversity and inclusion and the ability to integrate into your work.

Desirable

• Experience of working with children or young people presenting with complex needs, and/or who are neurodiverse.
• Experience in managing relationships with professionals (e.g. schools, education psychologists, early help teams), commissioners and other stakeholders.
• Experience in co-producing activities and campaigns with young people.
• Experience of working within a multi- disciplinary team.
• Experience of supporting young people experiencing episodes of heightened stress/distress.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve.

This post is subject to an Enhanced DBS check

We have an exciting opportunity for someone to join a rapidly growing caring charity with the benefits of flexible family friendly working (from home), generous holiday, pension scheme, travel expenses, laptop and phone provided.  

Reaching Families was established in 2008 to empower, inform and support parent-carers and families of children and young people with special educational needs and disabilities in West Sussex.  We achieve this through the delivery of a range of services including information, training and peer support.

Our ND Navigation Service provides information, training and support to parent-carers of children and young people waiting on, undergoing or completed an assessment for ADHD, Autism and other neurodivergent conditions. 

We are looking to recruit a skilled and motivated Administration & Data Management Officer to join our Team. The post holder will be responsible for providing a range of administrative duties in support of our ND Navigation Service and Outreach team, including processing referrals, creating and maintaining records on our Charitylog database, collating data and generating monitoring reports as well as managing enquiries from parents.

Job Description & Person Specification

Key Tasks & Responsibilities

1. Processing referrals received into the NDP Navigation service

2. Creating and updating service user records on Charitylog and Excel including data entry and uploading documents, etc.

3. Weekly collating of data from Charitylog and generating monthly monitoring reports on Excel to provide senior managers, partners and funders

4. Arranging community outreach events (ND Navigation Roadshow) with local partners including CDC’s, Family Hubs, special schools, short break providers, parent support groups, etc.

5. Managing enquiries from parent-carers and professionals working with parents

6. Managing bookings in the event of staff sickness or absence – for the NDP Navigation service

7. Carrying out regular telephone surveys with parent-carers who have accessed the NDP Navigation service, maintaining monitoring records and testimonials and updating log sheets

8. Monitoring posts on Reaching Families Facebook group and where relevant, follow up with signposting to appropriate Reaching Families Services and other relevant providers

9. Providing other administrative support to the Outreach and Training Manager, Team Lead, Co-ordinators and ND Support Workers in executing their duties

10. To pursue a strategy of continual personal and professional development

11. To carry out other occasional duties commensurate with the role

See attached job description for details and full criteria 

We welcome applications from all members of the community and value diversity in the organisation. Please contact us if you require any reasonable adjustments to be made to the application or interview process due to any disability or health requirements. 

Closing date for applications is 2nd March 2026

Interviews to be held in Littlehampton on 11th March 2026

To apply please complete the attached application form and share why you feel you fit the role and person specification (see attached documents) 

Purpose of Job 

To deliver a high-quality service to and facilitate opportunities for individuals with spina bifida and/or hydrocephalus and their families/carers through Shine membership.To empower and enable members living with the conditions to lead healthy and happy lives through greater independence, better condition management and by creating links to the Shine community across England. 

SHINE has over 15,000 members with spina bifida and/or hydrocephalus. This post will bring a real focus to the Essex, Suffolk & Norfolk area and will be an exciting opportunity to engage with members and develop and deliver the services we offer. 

We work with members of all ages from our Little Stars aged between 0 – 12, young people are members of our FIRE project and we have established adult support. Working alongside our multi skilled, established team, you will be supporting members across all age groups and building on the great foundations already in place. 

The role is home based but you will be required to attend clinic at Addenbrooke's Hospital, Cambridge on the first Friday of every month. You may also be required to cover other clinics, events in London and meet members one to one where necessary within your allocated area of Essex, Suffolk & Norfolk and occasionally across wider areas and nationally including meetings at our head office in Peterborough.

Shine will offer you:  

• A competitive salary of £28,471 (pro-rata for part-time hours)

• Regular working hours, and no shift work (some very occasional weekends or evenings)  

• 3% pension contribution 

• 25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours)

• Additional annual leave due to length of service 

• Opportunity to purchase additional annual leave 

• Broadband allowance

• Life insurance after 12 months’ employment  

• Access to our Employee Support Programme and Mental Health First Aiders 

• Support to learn and develop 

How to apply 

Please see the full Job Description & Person Specification below and on our website. 

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

If you would like to discuss the role, please contact Sarah Carrier, England Services Manager to arrange a convenient time for a call. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

We understand that you may wish to use AI tools to help you with some aspects of your application but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications. 

*Please note applications without a supporting statement will not be accepted* 

Closing date:  Wednesday 25th February 2026 at 11pm 

Interviews:  Friday 6th March 2026  

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.