Volunteer roles

Would you like a new challenge for the new year?  If you are interested in fundraising and research and in supporting vulnerable women then we might have the perfect opportunity for you!

We are looking for someone to support our Fundraising Consultant with researching to determine the potential for developing new key relationships with enthusiastic and appropriate corporate partners.  This will involve desk research and developing a database of potential contacts for our Fundraising Consultant to follow up.  Research will be conducted on the internet but may also involve telephone work.  Attention to detail will be important for this role and great research and verbal and written communication skills.

If you are looking to gain hands-on experience or support women with your existing experience in corporate fundraising under the guidance, support, and supervision of a friendly and experienced fundraising team, this is the perfect opportunity for you. We will provide relevant training and help you to identify career development opportunities.

Help us to grow brand-new online charity platform A Good Thing! Come on board to help us manage relationships with the businesses that have joined us: use your communications skills to drive more businesses to engage with the platform and to make donations of things they no longer need.

A Good Thing is a not-for-profit set up with one mission: to send less to landfill, and more to a good cause. We're rolling out fast across the UK, momentum is building, and we're growing a network of passionate local volunteer champions right across the country to drive our growth.

You’ll be using both your communications skills and your project management expertise to help us grow the number of businesses engaging with the platform and giving things away.

Come with us on our journey towards reducing waste and boosting wonderful local charities at the same time.

About the Programme

The Cultural Ambassadors Programme is designed to create a supportive, inclusive, and multicultural platform for newcomers settling in the UK. We are currently seeking Ambassadors who are passionate about sharing their lived experiences to support others particularly those settling in Greater Manchester, including Oldham, Rochdale, and Ashton-under-Lyne.

As an Ambassador, you will play a key role in helping newcomers navigate everyday challenges such as system integration, cost of living, and general life in the UK. Your experiences, insights, and voice will directly shape resources that make a real difference.

The Role of a Cultural Ambassador

As a Cultural Ambassador, you will:

• Share your personal experiences, challenges, and successes of settling in the UK
• Support newcomers by offering practical insights and peer-to-peer guidance
• Contribute content, ideas, and feedback for a culturally informed guidebook and website
• Take part in facilitated discussions and reflection sessions
• Help create a safe, respectful space for story-sharing and learning

Your voice is central to this project. Together, we will co-create tools filled with real-life advice and practical tips to support future arrivals.

Key Programme Information

• Who We’re Looking For: Individuals from diverse cultural backgrounds who are willing to share their stories and experiences to empower others
• Location Focus: Greater Manchester (Oldham, Rochdale, Ashton-under-Lyne)  Meeting Schedule: Ambassador sessions will take place every two weeks, starting January
• Format: Sessions may be virtual and/or in-person (details to be shared)

What’s Next

The first virtual Ambassador meeting will be on the 17th of January. Full details regarding your role, commitments, and the programme calendar will be shared shortly.

Important:

This role is voluntary (unpaid).

Travel and meal expenses will be reimbursed

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Join us at Shaw Trust as a Volunteer Sales Assistant and help us raise vital funds to support communities across the UK. As a not-for-profit charity, all our proceeds go to helping people around the UK. 

As a Volunteer Sales Assistant, you will be the friendly face of our shop, making donors, customers and supporters feel welcome. 

You’ll be serving on the till, handling cash and card payments, answering queries and creating a welcoming atmosphere in the shop. 

Our friendly shop team will give you all the training and support you need to make you feel comfortable and confident here. We believe that everyone has something to offer, even if you have no experience in retail. 

What’s in it for you 

Boost your confidence and help people in your community by volunteering with us. It's a great way to meet people, learn new skills, and put your time to good use. 

Most of the time, we cover some lunch and travel expenses. We’ll always be as flexible as possible around your education, health, family, work or other commitments. 

What we’re asking for 

We are looking for friendly, reliable people who enjoy being part of a team and want to make a difference. Most volunteers give around 4 hours each week but we can be flexible around you. Volunteers in our shop must be aged 14 and over.

If you have any questions, just ask! 

Tempted? Click Apply now and we'll get back to you soon! 

Join Shaw Trust 

Shaw Trust is a national charity which helps people to achieve their potential, find meaningful employment, and boost their wellbeing.

From Glasgow to Glastonbury, our 32 shops raise over £1,000,000 annually to help us support 300,000 people.

We know everyone has something to offer. With over 350 volunteers in our shops, you can be part of a committed and caring team, giving time to improve communities across the UK.

Shaw Trust Registered Charity No. England & Wales: 287785. Scotland: SC039856.   

Bristol Avon Rivers Trust is a growing charity supported by a skilled team and a large group of volunteers. Our board of six trustees provide strategic oversight, ensure good governance, and are accountable to the Charity Commission for delivering our charitable purpose. With our turnover and impact increasing, we are seeking a new Trustee (Treasurer) to strengthen our financial leadership.

About the Role:

The Treasurer works closely with the CEO and Finance Officer to ensure strong financial governance and effective management of financial risk. You will provide clear financial insight to the board, help shape strategic decisions, and oversee statutory reporting and compliance.

Key Responsibilities:

• Ensure the charity maintains proper accounts and robust financial controls
• Oversee and present budgets, management accounts, annual accounts and financial statements
• Highlight key financial points at the AGM and board meetings
• Review financial performance and support long-term planning
• Lead on finance, reserves and investment policies
• Liaise with the CEO, finance staff, and external auditors/independent examiners
• Oversee statutory submissions to Companies House, the Charity Commission and HMRC

Trustees attend four online board meetings per year plus the AGM, with some additional time needed to review papers.

Who we’re looking for:

We welcome candidates who are:

• Strong communicators able to explain financial information clearly
• Risk-aware and proactive, with a solutions-focused approach
• Collaborative team players who can challenge constructively when needed

Desirable Experience

• Qualified chartered accountant or similar financial qualification
• Audit experience, including managing external audit providers
• Understanding of charity finance, reporting, fundraising, investments or pensions

Why join us?

This is an opportunity to use your financial expertise to support a dynamic charity working in a fast-changing environment. You will play a key role in shaping our growth, strengthening governance, and supporting impactful work for our rivers.

Kiplin Hall and Gardens in North Yorkshire is recruiting Trustees to join the friendly and dedicated Board which oversees the management of this intriguing Jacobean house.  The house was built in the 1620s for George Calvert, Secretary of State to James I and founder of the US state of Maryland. A member of the Historic Houses Association, the Hall and Gardens welcome 40,000 visitors a year. In 2025 we opened a new Welcome Centre at Kiplin with improved retail and catering for our visitors and with the support of MEND funding undertook major repairs of the Hall roof. The National Lottery Heritage Fund enabled us to create new galleries and improve our visitor access and services. There is a dedicated staff of 10 FTE supported by a team of 240 volunteers.

We are particularly seeking Trustees with skills and experience in finance, accountancy, estates, fundraising and marketing to help oversee the continued development of the Hall and Gardens. Over the next 10 years we plan on further enhancing the service and experience offered to visitors, as well as reviewing our working practices internally to ensure Kiplin is sustainable and resilient for the future.  We are looking to grow our Board of Trustees to help guide us through an exciting period of change and transition. 

Our aim is to develop and broaden the diversity of our Board of Trustees, ensuring we have a variety of perspectives and backgrounds and are particularly interested in receiving local applications.

Volunteer Administrator

British Liver Trust | Central Winchester

In the UK there are more than 11,000 deaths due to liver disease each year. British Liver Trust is determined to achieve real change in liver health and during our busiest period ever, we’re looking for volunteers to support our small, friendly Admin Team within the Operations Department. 

You might be looking for a meaningful way to use your skills, stay professionally active, or gain hands-on experience in an office environment.  Whether you're looking to build your CV, you're between roles, or you're looking to contribute your time to a cause that really matters, we’d love to hear from you.

The role

This is a varied, practical role supporting a busy office. You’ll be involved in the day-to-day administrative work that keeps things running smoothly, particularly when workloads are high. Examples of tasks include:

• Order fulfilment; picking, packing patient booklets and materials, preparing to be posted

• Supporting the team preparing for upcoming events; travel arrangements, accommodation, venues, catering

• General admin; filing, stock taking, shredding, scanning

While this is a volunteer role, the work is meaningful, active, and very much part of the core team.   You don’t need to have worked in a charity before - you just need a positive attitude, reliability, and a willingness to get involved.

What you’ll gain

• Valuable, current office experience in a national charity

• The chance to work as part of a supportive, energetic team

• A meaningful CV addition, whether you’re early-career or more experienced

Many of our volunteers use this experience to support their next paid role, and we’re happy to provide references where appropriate.

About us & location

You’ll be based in our welcoming office in central Winchester, just a 5–10 minute walk from the train station. Please note there is no free on-site parking.

Our Admin Team is small, friendly and collaborative. You’ll be joining us at a critical and exciting time, when extra hands genuinely make a difference.

What we’re looking for

• Reliable people who can commit their time - as little as 2 hrs per week can be a big help to a national charity

• Team-players who are happy to roll up their sleeves and help where needed

This is an unpaid volunteer role, and we’re hugely grateful for the time and energy our volunteers give.

We appreciate the interest and enthusiasm of our community. As our team is very busy and our resources are limited, we kindly ask that those reaching out consider whether they can offer a consistent time commitment. The process of onboarding and supporting new volunteers is resource-intensive, and we need to ensure our efforts are used as effectively as possible.  If you’re interested in being part of a special organisation at its busiest ever time, supporting a great cause while staying active and professionally engaged. 

Can you commit to 2 hours of support at our office in Winchester?  We’d love to hear from you. 

We’re looking for a motivated finance professional to join our Trustee Board as Treasurer, provide us with financial strategic direction and help us maintain our long-term sustainability

Working closely with our Chair and Chief Officer, your key responsibilities will include:

• Keeping the Board informed about its financial duties and responsibilities

• Guiding and advising the Board in the approval of budgets, accounts and financial statements

• Chairing the Board’s Finance Sub-Committee

• Reviewing the quarterly and year end accounts produced by our Administrator

• Presenting the year end accounts at the Annual General Meeting

• Ensuring that proper financial procedures and controls are in place to safeguard the charity’s resources

• Ensuring that the charity has appropriate reserves and investment policies

You don’t need to have been a trustee before, but you’ll need to:

• have recognised professional financial qualifications or experience

• ideally, have some knowledge or experience of charity finances

• be familiar with Quickbooks accounting systems and spreadsheets

• have the skills to analyse proposals and examine their financial consequences

• be able to explain complex financial information in an accessible way

• be able to exercise good independent judgment and if necessary to make difficult recommendations

• work effectively as part of a team

• have the time and flexibility to respond to the demands of the charity

• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality, equality and data protection

• represent Citizens Advice professionally at all times

Please note that while a large part of the role can be performed remotely, in-person attendance is expected for the board and trustee meetings.

If you are interested in joining our successful and expanding service, as we continue to meet the advice needs of the diverse communities we serve, we would love to hear from you. 

In this role, you will be supporting a lovely gentleman in his early 80s living in South Norwood. He is a keen drawer, gardener and chocolate-eater. His speech sometimes requires patience to understand, but his chattiness and lively sense of humour thrive with a calm, friendly and kind visitor. He would love to have you stop by for a cuppa, to watch the football with him and perhaps, in time, head out to a pub or café. 

Visitors visit 6 times a year (every 2 months) to create a 1-2-1 connection, offer companionship, encourage people to do the things they enjoy and check-in on their wellbeing. In many cases, the visitor is the only person in someone’s life who isn’t paid to be there for them.                                                                               

Treasures Foundation supports vulnerable women recovering from addiction, trauma, mental health and the criminal justice system. We are looking for a committed and enthusiastic Trustee Treasurer to join our board of Trustees.

Role summary

•    To ensure that Treasures Foundation works in line with its governing documents and ethos, putting the needs of the beneficiaries at the forefront.
• To safeguard the good name and values of Treasures.
•  To promote decisions and take action to help support the financial stability of Treasures.
• Committed to ensuring highest standards of governance in policies and practice related to employee relations, recruitment, retention, reward and recognition as well as staff and trustee development.
• Ensure long-term strategic oversight of the organisation’s personnel and staffing requirements in relation to the overarching goals of the charity.

Main responsibilities

Governance & Strategic Oversight

• Ensure the organisation pursues its charitable objects as defined in its governing document

• Contribute actively to the development, review, and monitoring of strategy

• Ensure the organisation is well-governed, accountable, and transparent

Uphold Treasures Foundation values, mission, and reputation 

Legal & Regulatory Duties (UK)

• Act in compliance with:

  • Charities Act 2011

  • Charity Commission guidance

  • Companies Act 2006 (if a charitable company)

  • Other relevant legislation (e.g. safeguarding, data protection, employment law)

• Ensure required reports and accounts are prepared, approved, and submitted on time

• Ensure compliance with the organisation’s constitution

Fiduciary & Financial Oversight

• Act solely in the best interests of the charity and its beneficiaries

• Ensure charitable funds and assets are used appropriately and protected

• Oversee financial performance, budgets, and reserves

• Ensure appropriate financial controls, risk management, and audit arrangements are in place

Duty of Care & Prudence

• Exercise reasonable care, skill, and diligence

• Make informed decisions using appropriate information and advice

• Manage risks effectively, including reputational and operational risks

Safeguarding & Risk

• Ensure robust safeguarding policies and practices are in place and followed

• Oversee risk registers and mitigation strategies

• Ensure health and safety responsibilities are met

Leadership & Accountability

• Support, challenge, and hold to account the Chief Executive / senior leadership

• Participate in board and committee meetings

• Act collectively as part of the board; support decisions once made

Equality, Diversity & Integrity

• Promote equality, diversity, and inclusion

• Declare and manage conflicts of interest

• Act with integrity, independence, and good faith

Time Commitment

• Approximately 4 meetings per year, plus preparation time

• Participation in committees, working groups, or events as required

• Occasional representation of the organisation externally

Person Specification 

Essential

• Commitment to Treasures Foundation purpose and values

• Understanding of, or willingness to learn about, trustee responsibilities

• Ability to think strategically and exercise good judgement

• Willingness to question and challenge constructively

• Strong communication and teamwork skills

Desirable

• Experience in one or more of the following:

  • Finance or audit

  • Legal or governance

  • HR or organisational development

  • Safeguarding

  • Fundraising or income generation

  • Previous board or senior leadership experience

Legal Status

Trustees are unpaid volunteers, though reasonable expenses may be reimbursed. Trustees carry personal legal responsibilities but are usually indemnified by the organisation, except in cases of misconduct or breach of duty.

Time commitment and location

The board meet once, every three months for approximately 1.5 hours. Any other involvement would add up to about 6 hours per month. The meetings take place virtually on zoom. In addition to the minimum commitment you may like to be part of working groups that look at particular areas for example budgeting. There is always opportunity for you to work more intimately with the charity too.

What impact will you have?

We are an ambitious, growing organisation. Helping women change their lives is at the heart of what we do and are successful at. You will be contributing to

It’s a very exciting time to be a trustee of Treasures; everything the trustees do or get involved in will have a great impact on the organisation and everyone’s contribution makes a difference to our beneficiaries. You will also have the opportunity to attend courses, join networking events and meet our funders.

Job Title: Coordinator: Talent Acquisition
Location: Remote (UK-based)
Department: People & Culture
Reports To: Manager: Talent Acquisition

About QuilomboUK

QuilomboUK is a pioneering organisation committed to advancing diversity, equity, inclusion (D&I), and social justice. Through our People First philosophy, we foster workplaces where every voice is heard and valued. Join our remote team to amplify our mission through strategic, inclusive communication that drives engagement, equity, and belonging.

Role Overview

As the Coordinator: Talent Acquisition, you will primarily focus on managing and scheduling interviews for various positions across the organization. The ideal candidate will have a deep understanding of recruitment processes, exceptional screening skills, understanding of the onboarding process and the ability to engage and evaluate candidates effectively.

Key Responsibilities

 Interview Management: Take ownership of the end-to-end interview process, from scheduling and coordinating interviews to conducting them. Ensure a seamless and professional experience for both candidates and hiring managers.
Candidate Evaluation: Conduct interviews, assess candidate qualifications, skills, and cultural fit, and provide feedback to hiring managers. Use behavioural interviewing techniques and other assessment tools to gauge suitability.
Stakeholder Communication: Collaborate closely with hiring managers to understand role requirements, team culture, and key competencies needed for each position.
Candidate Engagement: Build strong relationships with candidates, providing them with timely updates and ensuring a positive candidate experience throughout the process.
Reporting & Analytics: Track and report interview metrics, including candidate feedback, time-to-hire, and any recruitment challenges. Use data to continually improve the interview process.
Onboarding Support: Work closely with HR colleagues to ensure a smooth transition from interview to onboarding for successful candidates.
Compliance & Record Keeping: Ensure that all interview processes adhere to company policies, legal requirements, and best practices. Maintain accurate and up-to-date records in the applicant tracking system (ATS).

Key Skills & Qualifications

Experience: 1+ years of experience in recruitment, specifically in conducting interviews and managing the interview process.
Education: A degree in Human Resources, Business, or a related field is preferred. CIPD Level 3 or equivalent is a plus.
Interviewing Expertise: Strong background in conducting interviews, including using behavioural and situational interview techniques.
Communication Skills: Excellent interpersonal and communication skills, with the ability to engage and influence candidates and hiring managers effectively.
Attention to Detail: Ability to assess candidates thoroughly and provide insightful feedback to ensure the right hiring decisions are made.
Technology: Proficiency in Applicant Tracking Systems (ATS) and MS Office. Familiarity with interview scheduling tools and recruitment platforms is beneficial.
Problem-Solving: Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

The Professional Development Programme with Quilombo UK is a 16-week unpaid Professional Development Programme. It requires a commitment of at least 12 hours per week, typically across two 6-hour workdays (Monday to Friday).
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Why Join QuilomboUK?

• Impact: Shape narratives that advance social justice and employee belonging.

• Creativity: Experiment with multimedia storytelling in a values-driven environment.

• Culture: Join a collaborative team where authenticity and courage are celebrated.

• Flexibility: Remote work with autonomy and opportunities for growth.

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

QuilomboUK is looking for a PR & Marketing Assistant, who would love to join a growing organization. Quilombo UK works with the objective to promote different arts, sports, and cultures to encourage an intercultural understanding between different communities and societies; To promote cultural awareness in the community and educate, regardless of nationality or origin, about race diversity and mutual respect; To promote good health and wellbeing; and run a community organisation with a strong focus on individuals, the community and society.

This role offers a great opportunity for the right person who is looking to; gain experience in marketing; develop their skills and management experience; or just simply ‘give something back to their community’. The role provides you flexibility and autonomy at work. Where necessary specific training will also be provided to help you develop and grow your skill set.

As a PR & Marketing Assistant at Quilombo UK, you will play a vital role in providing general marketing support while actively engaging in various marketing tasks to contribute to the overall success of our initiatives. This position offers opportunities for personal and professional development within the different units of Marketing, including Social Media, Images, Video, and Website. Your responsibilities will encompass a wide range of tasks, from data collection and report compilation to active participation in campaign organization and development. You will also be actively contributing to real-life marketing projects and playing a key role in planning, developing, and implementing effective marketing strategies. This role requires a proactive and creative individual who will promote our organization through various channels, manage social media presence, contribute to innovative marketing programs, and engage in comprehensive market research.

This role is perfect for an enthusiastic and creative individual who is eager to gain hands-on experience in various aspects of marketing, from strategic planning to social media management.

Main tasks:

• Working on real life marketing projects

• Planning, developing and implementing marketing strategies.

• Promote the organisation through Social Media channels , and through maintaining and updating information about the organisation. 

• Managing the organisation’s social media pages by posting updates and responding to comments and messages

• Submitting ideas for marketing programmes/campaigns designed to enhance and grow the company’s brand

• Organising marketing campaigns

• Creating, organising and delivering presentations 

• Conducting market research and analysing participants’ reports, questionnaires and surveys. 

• Using social media and website analytics to find out the effectiveness of ongoing campaigns and understand the way users interact with the site and social media posts. 

• Contribute to staff meetings, and other internal meetings with views and suggestions.

• Analyze information to provide actionable insights and recommendations to the Directors

• Receive and interpret briefings from the Directors, ensuring a comprehensive understanding of organizational objectives

• Develop and deliver clear and concise communication to internal and external stakeholders

• Translate briefings into actionable outcomes, coordinating with various teams and individuals

·

Training and support available:

• Social media

• Canvas

Skills:

Essential

• Strong written and verbal communication skills.

• Attention to detail

• Flexibility and willingness to learn new skills

• Problem-solving, planning and creative-thinking skills

• Time management and prioritisation abilities

• Tactical understanding of all primary social media platforms

• Knowledge and understanding of online and offline marketing tactics

• Good Teamworking skills

• Strong organisational skills

• Numerical skills, which includes analysing and compiling spreadsheets

• Social Media skills.

• Office based skills (Word, Excel, PowerPoint)

• Adheres to the organisation’s key objectives 

• Delivering quality work in a timely manner

• Self-driven

• Ability to multi-task and adhere to deadlines

Desirable

• Committed to working with the community with a passion for helping others less fortunate. QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

• Good Knowledge of market research techniques and database

• Previous experience working in an office environment, dealing with administrative tasks or using a product database.

When needed:

Willing to volunteer at least 12 hours a week, for a duration of 16 weeks as part of a Personal Development Program (PDP).

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Treasures Foundation supports vulnerable women recovering from addiction, trauma, mental health and the criminal justice system. We are looking for a committed and enthusiastic Trustee Treasurer to join our board of Trustees.

Role summary

•    To ensure that Treasures Foundation works in line with its governing documents and ethos, putting the needs of the beneficiaries at the forefront.
• To safeguard the good name and values of Treasures.
•  To promote decisions and take action to help support the financial stability of Treasures.
• Committed to ensuring highest standards of governance in policies and practice related to employee relations, recruitment, retention, reward and recognition as well as staff and trustee development.
• Ensure long-term strategic oversight of the organisation’s personnel and staffing requirements in relation to the overarching goals of the charity.

Main responsibilities

• Present financial reports to the board in a format that helps the board understand the charity’s financial position
• Advise the board on how to carry out its financial responsibilities
• Work with professional advisors
• Oversee the preparation and scrutiny of annual accounts
• Spot check finances

Time commitment and location

The board meet once, every three months for 2 hours. Any other involvement would add up to about 8 hours per month. The meetings take place virtually on zoom. In addition to the minimum commitment you may like to be part of working groups that look at particular areas for example budgeting. There is always opportunity for you to work more intimately with the charity too.

What impact will you have?

We are an ambitious, growing organisation. Helping women change their lives is at the heart of what we do and are successful at. You will be contributing to

It’s a very exciting time to be a trustee of Treasures; everything the trustees do or get involved in will have a great impact on the organisation and everyone’s contribution makes a difference to our beneficiaries. You will also have the opportunity to attend courses, join networking events and meet our funders.

Shopmobility is a scheme that supports people to hire mobility aids during their visit to the city. We're based in Chantry Place (previously Chapelfield Shopping Centre) and we are looking for volunteers to help with the day-to-day running of the shop.This is an opportunity to volunteer, build your skills and meet new people! 

Role overview: 

 The role may include, but is not limited to: 

• Opening the site ready for business and helping to prepare the shop 
• Closing the shop at the end of the day 
• Greeting customers and acting as a friendly, supportive and welcoming face 
• Supporting customers to rent the equipment they need to make their shopping experience easier
• Keeping the site looking presentable and welcoming
• Handling cash and taking card payments
• Supporting people to sign up as Shopmobility members and to join Equal Lives as members
• Responding to queries on social media, email and telephone
• Taking future bookings for the equipment 
• Cleaning vehicles when they’re returned 
• Marketing and promoting the shop 
• Some other occasional ad hoc tasks as required

We’ll give you: 

• Comprehensive training, including Customer Service, GDPR, Safeguarding and Data Protection 
• The opportunity to choose your days and hours (within our opening times of Tuesday to Friday)
• An accessible city centre location 
• A variety of activities to challenge you and develop your skills 
• The opportunity to take on additional responsibilities as you gain experience 
• Specific tasks focusing on the skills you want to gain 
• A friendly and supportive team of staff and volunteers 

You will be doing really important work with this role, supporting those with mobility issues access the City to lead more independent lives. This opportunity gives you a fantastic chance to learn and develop great transferable skills. 

If you are looking for a volunteer role which gives you the chance to make a real difference to people's lives, this role could be for you. 

Volunteering Arrangements 

 The site will follow the COVID19 safety guidelines and volunteers will be reimbursed reasonable expenses incurred whilst supporting us.

All volunteers are required to undertake our core training programme. This covers basic safeguarding and other key features, such as data protection.

New volunteers will have an opportunity to ‘shadow’ experienced volunteers and members of staff 

Potentially, depending on the candidate, there may be additional opportunities to participate in a variety of accredited training courses. Please ask a manager for further details. 

Volunteers are required to adhere to the organisation’s policies and practice guidelines. 

Reasonable expenses, including travel whilst undertaking this role will be reimbursed. This includes mileage (currently £0.45 p/mile) and parking costs. 

Person specification 

• Honesty
• An ability to be empathic, whilst maintaining professional boundaries 
• Reliability, and only committing to a level of volunteering which is realistic 
• Good interpersonal skills 
• The ability to be non-judgemental 
• Good verbal and written communication skills 
• Excellent listening skills 
• Commitment to attend training courses and team meetings 
• Ability to follow organisational policies and procedures including safeguarding, data protection and health and safety
• Dedicated to the empowerment of Disabled people