Volunteer roles

CHAIR OF TRUSTEES - CROSSROADS CARE SURREY

Are you a commercially experienced leader looking for an opportunity where you can truly make a lasting difference?

Crossroads Care Surrey are looking for an exceptional Chair of Trustees to lead their board, a strategic thinker and experienced commercial leader with the drive, vision and track record to help them grow boldly and wisely.

As the Chair of Trustees, you will be at the heart of Crossroads Care Surrey’s most ambitious period of growth. You will help shape the commercial strategy, hold the senor leadership to account, and ensure they have the governance, confidence and direction to achieve their goals.

To be considered for this role, you will require the following:

• Proven track record of commercial growth leadership
• Senior board or executive leadership experience
• Strong financial literacy and business acumen
• Strategic thinking with a delivery focus
• Collaborative and inclusive leadership style
• Integrity and commitment to the charity’s values

What's in it for you:

• Leading a well-established charity through an exciting growth phase 
• Shaping strategy and drive sustainable commercial growth 
• Working closely with the CEO to influence direction and performance 
• Being a visible ambassador and raise the organisation’s profile 
• Making a real, measurable impact for unpaid carers across Surrey

Crossroads Care Surrey has been one of Surrey's most trusted charities for over 40 years, providing vital support to more than 1,500 families every year.  They are now at an exciting turning point, embarking on a strategy of self-funded growth that will allow them to reach more unpaid carers, develop new services and build a more resilient future.

This role is subject to a DBS check, which will be carried out by the employer.

This unremunerated role is open to all.  To apply for this exceptional opportunity, please submit your CV and supporting statement via the Charisma website.

If you would like to have an initial discussion with Sandra Smith, of Charisma Charity Recruitment, prior to submitting your application.

Closing date for applications:  2nd Aug 2026

However, applications are being reviewed and actioned on a rolling basis. The advert could close before the closing date, so please apply as soon as possible to avoid disappointment.

Client Interviews: rolling 

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Volunteer Opportunity: Volunteer Coordinator

Help Spark a Movement of Human Connection Across London and Beyond

Location: Hybrid (East London focus)

Time Commitment: Flexible, approx. 4–8 hours per week

Salary: Voluntary/Unpaid

Reports To: Founder & CEO

About SUNSHINE Charity

Loneliness is one of the quietest crises of our time — but it doesn’t have to be.

SUNSHINE Charity is a new, volunteer-powered community organisation on a mission to reduce loneliness and social isolation by creating warm, joyful spaces where people can meet, connect, and feel like they truly belong.

We believe that everyone deserves to feel seen. Everyone deserves community. Everyone deserves connection.

As we prepare to launch our first programmes across London, we are looking for our very first Volunteer Coordinator — someone who wants to help build something meaningful from the ground up and shape the future of SUNSHINE.

This isn’t just a role. It’s an invitation to help build a movement.

The VOLUNTEER Opportunity

Volunteers are the beating heart of SUNSHINE.

As our Volunteer Coordinator, you won’t just be organising rotas or sending emails. You’ll be helping to build a community of people who show up for others — people who bring joy, warmth, and connection into the lives of those who need it most.

Your work will help create moments that matter: A smile at the door. A conversation that lifts someone’s day. A friendship that changes a life.

You will be the person who helps make all of that possible.

What You’ll Be Doing

• Finding and welcoming new volunteers through outreach, social media, and community networks

• Creating a warm, supportive onboarding experience

• Matching volunteers to roles that fit their skills, passions, and personalities

• Supporting volunteer wellbeing and engagement

• Keeping volunteer records and communication organised

• Coordinating rotas and availability

• Helping shape volunteer policies and processes

• Working closely with trustees and programme leads

• Nurturing a positive, inclusive, uplifting volunteer culture

• Growing our volunteer team as SUNSHINE expands across London

Who We’re Looking For

You don’t need charity experience — you just need heart.

We’re looking for someone who:

• Cares deeply about people and community

• Communicates with warmth, clarity, and empathy

• Enjoys building relationships

• Is organised, reliable, and proactive

• Can inspire and motivate others

• Is comfortable using email, online meetings, and basic digital tools

• Shares our values of kindness, inclusion, and connection

Experience in volunteer management, HR, community engagement, customer service, people management, or administration is helpful — but passion matters more than your CV.

Why Volunteer With SUNSHINE Charity?

This is a rare chance to:

• Help launch a brand-new community charity

• Play a foundational role in shaping our volunteer programme

• Make a real, lasting difference in tackling loneliness

• Gain leadership and volunteer management experience

• Build skills in recruitment, coordination, and community engagement

• Grow your professional network

• Work alongside a supportive, passionate team

• Leave a legacy that will impact communities across London

The Difference You’ll Make

• Behind every volunteer is a person who chose to give their time to help someone else.
• Behind every community session is a volunteer who welcomed someone through the door.
• Behind every new friendship is someone who created the opportunity for connection.

As Volunteer Coordinator, you will help make all of this happen.

Your contribution will help ensure that people who feel lonely or isolated can find friendship, belonging, and hope.

You will help bring people together — one connection at a time.

Join Us

If you believe in the power of kindness, community, and human connection, we would love to hear from you.

Help us build a future where no one feels alone. Become SUNSHINE Charity’s first Volunteer Coordinator and help us create a London filled with warmth, joy, and belonging.

SUNSHINE Charity

Creating connection. Building belonging. Bringing communities together.

Job description:

We are looking for few candidates to join our volunteer human resource programme and gain real world experience in your chosen field. While we only have few vacancies available through this programme, other options are available if your skills match our criteria.

About the Role

The HR Programme Manager is a strategic leadership role responsible for overseeing the HR Programme and managing the HR Liaison. This position ensures the successful delivery of the HR Programme, aligning it with organisational goals and fostering a culture of continuous learning and professional growth. The Programme Manager will work closely with senior leadership, Heads of Department (HoDs), and the HR Liaison to design, implement, and refine the programme, ensuring it meets the needs of participants and the organisation.

Key Responsibilities

1. Strategic Oversight of the HR Programme

• Develop and execute the strategic vision for the HR Programme, ensuring alignment with organisational objectives.
• Collaborate with the Director: HRBP, Legal, IT & HR Programme to define programme goals, KPIs, and success metrics.
• Continuously evaluate and refine the programme to address emerging needs and industry trends.

2. Team Leadership & Management

• Manage and mentor the HR Liaison, providing guidance and support to ensure effective programme execution.
• Foster a collaborative and results-driven team culture, encouraging innovation and accountability.

3. Stakeholder Engagement

• Build and maintain strong relationships with Heads of Department (HoDs) and external partners to ensure programme relevance and impact.
• Act as the primary point of contact for senior stakeholders, providing regular updates on programme progress and outcomes.

4. Programme Design & Implementation

• Oversee the design and delivery of HR Programme content, ensuring it meets the developmental needs of participants.
• Coordinate with internal and external facilitators to deliver high-quality training sessions, workshops, and resources.
• Ensure the integration of feedback from participants and stakeholders to enhance programme effectiveness.

5. Monitoring & Evaluation

• Establish a robust monitoring and evaluation framework to track participant progress and programme impact.
• Analyse data to identify trends, challenges, and opportunities for improvement.
• Prepare comprehensive reports for senior leadership, highlighting achievements, challenges, and recommendations.

6. Communication & Advocacy

• Promote the HR Programme across the organisation, ensuring high visibility and engagement.
• Develop communication strategies to highlight success stories and programme benefits.

Required Skills

• Strategic Thinking: Ability to align the HR Programme with organisational goals and adapt to changing priorities.
• Leadership & Team Management: Proven experience in leading and mentoring teams to achieve results.
• Stakeholder Management: Exceptional relationship-building skills to engage and influence senior leaders and cross-functional teams.
• Project Management: Strong organisational skills to manage complex programmes, budgets, and timelines.
• Analytical Skills: Ability to analyse data, identify trends, and make data-driven decisions.
• Communication: Excellent written and verbal communication skills to articulate programme vision and outcomes.

Preferred Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).
• 5+ years of experience in programme management, learning and development, or a related field.
• Experience in designing and implementing professional development programmes.

Job Types: Part-time, Volunteer

Benefits:

• Work from home

Application question(s):

• Are you sure you can commit to this being a non-paid role?
• Can you commit to 16 weeks ?
• Do you have access to personal PC or laptop?

Work Location: Remote

Could you help your local SSAFA team recruit volunteers in your area? Our volunteers are at the heart of SSAFA’s work, and recruiting the right people is essential to delivering our services! As one of our Regional Recruitment volunteers, you’ll play a key role in onboarding new community engagement volunteers for local branches. By supporting the recruitment process and supporting prospective volunteers, you will help ensure branches have the people they need to raise awareness in their communities!

Some of the areas you may be asked to support include:

• Answer questions from perspective volunteers contact on our volunteer recruitment platform for enquiries, ensuring that all potential volunteers receive a timely response.
• Review applications via our online recruitment platform and arrange interviews with prospective volunteers in line with SSAFA’s policies and values.
• Assess the suitability of volunteer candidates in line with SSAFA’s policies and values and ensure they are placed in roles that are the right fit for them.
• Support volunteers through the recruitment process by requesting references, helping new volunteers to book role-specific and mandatory training.
• Arrange and liaise with the local branch to ensure that the new volunteer is properly inducted into their new role.

***Please be advised that this is role is part of an initial trial and your support will help ascertain if this is suitable for us to role out across all regions.

Requirements

You will need access to IT equipment such as a laptop and the internet to carry out the administration related to the role. Time commitment This role would suit someone looking for a role that can be done remotely from home weekly.

The skills you need

• Friendly and approachable
• Ensuring an inclusive recruitment experience for all volunteers in line with SSAFA’s values.
• Strong admin and organisational skills.
• Interest in developing interviewing skills.
• Excellent written and verbal communication skills
• Ability to maintain confidentiality and keep information safely.
• Confident using IT Systems and online platforms.
• Good judgment and decision-making skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support in your role from the team at SSAFA
• Develop your experience and skills in recruitment and administration which you can highlight on your CV and in job interviews

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Could you help your local SSAFA team recruit volunteers in your area? Our volunteers are at the heart of SSAFA’s work, and recruiting the right people is essential to delivering our services! As one of our Regional Recruitment volunteers, you’ll play a key role in onboarding new community engagement volunteers for local branches. By supporting the recruitment process and supporting prospective volunteers, you will help ensure branches have the people they need to raise awareness in their communities!

Some of the areas you may be asked to support include:

• Answer questions from perspective volunteers contact on our volunteer recruitment platform for enquiries, ensuring that all potential volunteers receive a timely response.
• Review applications via our online recruitment platform and arrange interviews with prospective volunteers in line with SSAFA’s policies and values.
• Assess the suitability of volunteer candidates in line with SSAFA’s policies and values and ensure they are placed in roles that are the right fit for them.
• Support volunteers through the recruitment process by requesting references, helping new volunteers to book role-specific and mandatory training.
• Arrange and liaise with the local branch to ensure that the new volunteer is properly inducted into their new role.

***Please be advised that this is role is part of an initial trial and your support will help ascertain if this is suitable for us to role out across all regions.

Requirements

You will need access to IT equipment such as a laptop and the internet to carry out the administration related to the role. Time commitment This role would suit someone looking for a role that can be done remotely from home weekly.

The skills you need

• Friendly and approachable
• Ensuring an inclusive recruitment experience for all volunteers in line with SSAFA’s values.
• Strong admin and organisational skills.
• Interest in developing interviewing skills.
• Excellent written and verbal communication skills
• Ability to maintain confidentiality and keep information safely.
• Confident using IT Systems and online platforms.
• Good judgment and decision-making skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support in your role from the team at SSAFA
• Develop your experience and skills in recruitment and administration which you can highlight on your CV and in job interviews

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Chair of the Board of Trustees 

Following three years of outstanding leadership from Lady Kerrin Wilson, QPM, who is stepping down as Chair, YMCA Lincolnshire is seeking an exceptional individual to become the next Chair of the Board of Trustees.

This is a unique opportunity to help shape the future of a respected and impactful organisation, guiding our strategic direction and supporting our mission to empower and strengthen communities across Lincolnshire. We are looking for an inspiring and values-driven individual to lead a committed Board of Trustees and work closely with the Chief Executive to ensure YMCA Lincolnshire remains ambitious in its vision, financially sustainable, and firmly rooted in its purpose and values.

As Chair, you will foster a culture of effective and collaborative governance by encouraging constructive challenge, inclusive discussion, thoughtful decision-making, and collective accountability. You will help create the conditions for the Board to operate at its very best, while ensuring the organisation remains focused on the people and communities it exists to serve.

YMCA Lincolnshire’s work is varied from tackling homelessness, delivering early year education and working alongside young people and communities across the county. In all of these fields we aspire to creating safe spaces, supporting wellbeing, building resilience, and helping people realise their potential. We are looking for someone who understands that lived experience strengthens governance, sharpens strategy, and helps organisations stay connected to the change they are seeking to create.

We are looking for someone who brings:

· Strategic thinking and sound judgement

· The ability to guide and influence with credibility and integrity

· A collaborative and inclusive approach

· Experience of governance, senior decision making or organisational oversight

· An understanding of the opportunities and challenges facing charities and communities today

· The confidence to support, challenge, and inspire others constructively

· A commitment to equity, inclusion and amplifying diverse voices

· Passion for the mission and values of YMCA Lincolnshire

The Chair will be expected to attend Board meetings, Committee meeting where appropriate and key organisational events while maintaining regular contact with the Chief Executive and Trustees.

As Chair you will have the opportunity to help shape the future of the organisation and contribute to meaningful, lasting change across Lincolnshire.

If you are interested in applying, please click on our Recruitment Pack for full details about the role and how to submit your application.

Applications close 5pm on Friday 26th June with interviews taking place on Monday 6th July 2026.

We are Social Link! An established and person-centred charity based in High Wycombe and Aylesbury providing a range of services for adults with learning disabilities, enabling them to meet new people, make new friends, develop skills for independence and enjoy stimulating activities. Our Team and Board at Social Link believe wholeheartedly in promoting the abilities of our members and providing opportunities for them to live life to their fullest potential.

Social Link are experiencing growth in the demand for their services due to the shortage of provisions for adults aged over 18 years living in the local area. We work with approximately 170 individuals and had an income of £536k in the 2024/25 financial year, just over 19% increase on the previous year. Due to our growth we are seeking a new Board member bringing new skills to contribute to our future success.

Our Board members are key to guiding, directing and safeguarding Social Link as a responsible and forward-thinking charity. We would like to increase the size of our current board to ensure that we have the necessary skills in-house for stability and responsiveness.

Meetings held at Social Link, YouthSpace, Desborough Street, High Wycombe, HP11 2RA, at other local venues and on via Zoom online conferencing. Fundraising events held at various locations across South Bucks.

Main tasks:

· To ensure that the charity and its representatives function within the law and in line with the Social Link policies.

· To maintain financial sustainability.

· Continually striving for best practice in governance that adds to client and public confidence and trust in the charity.

· To determine the overall direction and development of the charity through good governance and clear strategic planning.

• To maintain absolute confidentiality about all sensitive/confidential information received in the course of trustee’s responsibilities to the charity. 

Skills/Experience:

Ideally, the candidate will have:

·  Skills and experience in legal and charity governance

· Ability to work as part of a team

Good communication skills, both written and verbal.

What we can offer you: 

· Gain experience of working within a small but fast-growing charity

· Meet new people and build your own network

· An opportunity to give back to the community

· Gain insight into the challenges faced by adults with learning disabilities

· Provide a sense of accomplishment.

Volunteer role

Stock Specialist Volunteer

Volunteer manager

Shop Manager

Where you will be based

Shop

Why we want you

We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community.

You have a specialist knowledge and interest that means donations can be accurately valued, you can assess the condition of items accurately, ensuring only quality goods are put on sale.

No prior retail or online selling experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!

By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.

What you will be doing

• Undertaking shop related tasks agreed with the Manager, for example:
• Selecting, sorting, and pricing donated stock.
• Chatting to customers who drop off donations and other members of the team.
• Preparing stock to be put out on the shop floor, ready for sale.
• Researching valuable, rare, antiquated and vintage stock.
• Photographing and listing items for the online shop.
• This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.

The skills you need

• We ask that you are reliable and on time for your volunteering
• Full training and support is given for volunteering in the retail space
• A specialist knowledge and understanding in your area of interest
• Happy to be part of a team and collaborate effectively with others

What's in it for you

• Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
• Access to training and development
• Grow your confidence and meet new people
• Flexible volunteering schedules that fit your lifestyle
• Free confidential support by the Retail Trust
• Possible references for future employers

Disclaimer

Additional information: - We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to the Manager, and we can consider possible adjustments. - We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, please speak to a manager for assistance.

olunteer role

Stock Specialist Volunteer

Volunteer manager

Shop Manager

Where you will be based

Shop

Why we want you

We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community.

You have a specialist knowledge and interest that means donations can be accurately valued, you can assess the condition of items accurately, ensuring only quality goods are put on sale.

No prior retail or online selling experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!

By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.

What you will be doing

• Undertaking shop related tasks agreed with the Manager, for example:
• Selecting, sorting, and pricing donated stock.
• Chatting to customers who drop off donations and other members of the team.
• Preparing stock to be put out on the shop floor, ready for sale.
• Researching valuable, rare, antiquated and vintage stock.
• Photographing and listing items for the online shop.
• This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.

The skills you need

• We ask that you are reliable and on time for your volunteering
• Full training and support is given for volunteering in the retail space
• A specialist knowledge and understanding in your area of interest
• Happy to be part of a team and collaborate effectively with others

What's in it for you

• Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
• Access to training and development
• Grow your confidence and meet new people
• Flexible volunteering schedules that fit your lifestyle
• Free confidential support by the Retail Trust
• Possible references for future employers

Disclaimer

Additional information: - We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to the Manager, and we can consider possible adjustments. - We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, please speak to a manager for assistance.

Volunteer role

Hub Volunteer

Volunteer manager

Manager

Where you will be based

Property/on-site

Why we want you

We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community. No prior experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!

You have the time to become a volunteer in your community; you might be looking for work experience, the opportunity to meet new people, or keep active.

By volunteering with us in one of our busy Donation Processing Hubs you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.

What you will be doing

• Undertaking shop related tasks agreed with the Manager, for example:
• Selecting, sorting, and pricing donated stock.
• Researching valuable and vintage stock.
• This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.

The skills you need

• We ask that you are reliable and on time for your volunteering
• Full training and support is given for this role - no prior experience is required
• Happy to be part of a team and collaborate effectively with others

What's in it for you

• Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
• Access to training and development
• Grow your confidence and meet new people
• Flexible volunteering schedules that fit your lifestyle
• Free confidential support by the Retail Trust
• Possible references for future employers

Disclaimer

Additional information: - We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to the Manager, and we can consider possible adjustments. - We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, please speak to a manager for assistance.

Volunteer role

Hub Volunteer

Volunteer manager

Manager

Where you will be based

Property/on-site

Why we want you

We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community. No prior experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!

You have the time to become a volunteer in your community; you might be looking for work experience, the opportunity to meet new people, or keep active.

By volunteering with us in one of our busy Donation Processing Hubs you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.

What you will be doing

• Undertaking shop related tasks agreed with the Manager, for example:
• Selecting, sorting, and pricing donated stock.
• Researching valuable and vintage stock.
• This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.

The skills you need

• We ask that you are reliable and on time for your volunteering
• Full training and support is given for this role - no prior experience is required
• Happy to be part of a team and collaborate effectively with others

What's in it for you

• Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
• Access to training and development
• Grow your confidence and meet new people
• Flexible volunteering schedules that fit your lifestyle
• Free confidential support by the Retail Trust
• Possible references for future employers

Disclaimer

Additional information: - We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to the Manager, and we can consider possible adjustments. - We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, please speak to a manager for assistance.

Volunteer role

Hub Volunteer

Volunteer manager

Manager

Where you will be based

Property/on-site

Why we want you

We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community. No prior experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!

You have the time to become a volunteer in your community; you might be looking for work experience, the opportunity to meet new people, or keep active.

By volunteering with us in one of our busy Donation Processing Hubs you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.

What you will be doing

• Undertaking shop related tasks agreed with the Manager, for example:
• Selecting, sorting, and pricing donated stock.
• Researching valuable and vintage stock.
• This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.

The skills you need

• We ask that you are reliable and on time for your volunteering
• Full training and support is given for this role - no prior experience is required
• Happy to be part of a team and collaborate effectively with others

What's in it for you

• Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
• Access to training and development
• Grow your confidence and meet new people
• Flexible volunteering schedules that fit your lifestyle
• Free confidential support by the Retail Trust
• Possible references for future employers

Disclaimer

Additional information: - We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to the Manager, and we can consider possible adjustments. - We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, please speak to a manager for assistance.

Want to help your community? We are seeking up to 10 new Volunteer Generalist Advisers with Citizens Advice South Gloucestershire?

The rewarding role would involve training to help with a vast range of problems. These include but are not limited to benefits, debt, housing and employment.

The charity is particularly keen to encourage applications from people with a diverse range of backgrounds. This is especially the case for people from BAME backgrounds who are currently under-represented.

The role would involve giving advice to clients both face-to-face and over the telephone.

Main duties and responsibilities may include:

• Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities
• Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision
• Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals
• Completing clear and accurate case records
• Recognising the root causes of problems and participating in taking appropriate action
• Keeping up to date on important issues by attending the appropriate training and by essential reading
• Attending team meetings

Personal skills and qualities needed to become a Volunteer Generalist Adviser:

• A commitment to the aims and principles of the service
• Excellent communication skills
• Being open and approachable
• Ability to communicate clearly both orally and in writing
• Ability to sift through information and extract what is relevant
• Basic mathematical skills, including percentages
• Respect for views, values and cultures that are different to their own
• An understanding of why confidentiality is important
• Being open to using computers on a regular basis
• A positive attitude to self-development and assessment
• Ability to work as part of a team
• Ability to recognise their own limits and boundaries in the role
• Good IT skills essential – ability to use websites/ databases/ research information

Applicants should be IT competent and able to commit to two sessions per week for at least two years.

Training will be held over a full day – probably a Wednesday – each week starting in May/June 2026. There will be additional training time when new recruits can observe experienced advisers.

There will be opportunities to help out for a few sessions prior to training starting so that applicants can check the role is right for them.

What you will be doing

• Undertaking shop related tasks agreed with the Manager, for example:
• Selecting, sorting, and pricing donated stock.
• Researching valuable and vintage stock.
• Photographing and listing items for the online shop.
• Describing items for online listings.
• Preparing items for postage and dispatch .
• This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.

The skills you need

• We ask that you are reliable and on time for your volunteering
• Full training and support is given for this role - no prior experience is required
• Happy to be part of a team and collaborate effectively with others

What's in it for you

• Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
• Access to training and development
• Grow your confidence and meet new people
• Flexible volunteering schedules that fit your lifestyle
• Free confidential support by the Retail Trust
• Possible references for future employers

Disclaimer

Additional information: - We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to the Manager, and we can consider possible adjustments. - We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, please speak to a manager for assistance.