Access and outreach support worker jobs

Our Vacancy

Join Peabody’s Hackney Mental Health Services and make a real difference. You’ll provide high-quality support to people with a history of serious mental illness, helping them live independently and thrive.

What You’ll Do

Work collaboratively with customers to promote recovery, build life skills, and support access to housing, income, and wellbeing. You’ll deliver person-centred, trauma-informed care and help customers achieve their goals.

What You’ll Bring

• A genuine passion for delivering excellent customer service
• Kindness, empathy, and an appreciation for diversity
• Experience in support planning and risk assessment
• Understanding of mental health best practices and safeguarding
• Confidence working with people with a Dual Diagnosis, meaning a mental health condition and a substance use disorder at the same time
• Knowledge and experience of the Recovery Model and Trauma-Informed Care

Why Join Us

When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 25 days’ annual holiday, plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Four times salary life assurance
• Up to 10 percent pension contribution

Please read before applying

• Interviews will be ongoing and in person at our Prout Road location, no later then 4th August. 
• You must have the right to work in the UK, as we are unable to provide visa sponsorship. 
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• We have full time and part time options available, please make sure to advise in your personal statement which option you're interested in. 

If this sounds right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Our Charity: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.In short, we are the Carer's friend and advocate, often helping Carers through difficult times. 

About the role: 

This role involves providing information, support and advice, particularly around welfare benefits, housing and learning disabilities, to Carers through one-to-one appointments, case work, and group facilitation. 

Key Responsibilities Include: 

• Providing advice and advocacy on welfare benefits and housing. Minimum of 3 days a week.

• Providing information, support and advocacy to Carers of people with Learning Disabilities. 

• Facilitation of the Learning Disability Carers Peer Support Group. 

• Recording and maintaining accurate case records, adhering to AQS standards.

• Managing your own case load. 

Essential Requirements Include: 

• Experience of, or ability to provide one-to-one support, information, advocacy and advice, including welfare benefits. 

• Experience of or ability to facilitate peer support groups in person and online. 

• Ability to deliver training and information sessions. 

• Strong listening and questioning skills. 

• Ability and commitment to work on own initiative and as part of a team.

• The ability to balance and prioritise a busy and varied workload. 

• Developed IT skills with experience using Microsoft packages. 

• Clear verbal and written communication skills in English. 

Please see the job description and person specification for a full list of responsibilities and requirements.

Benefits of working for Wandsworth Carers’ Centre: 

• Hybrid on completion of induction period with a minimum 60% office based

• Friendly team and working environment 

• Annual leave starts at 31 days increasing to 36 days plus bank holidays

• Contributory company pension, 

• Ongoing training and development opportunities

• Employee assistance program offreing 24/7 support

If you're committed to working in the voluntary sector and want to be part of a diverse team that makes a real difference to people’s lives, this role is for you! 

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

About Kinship

We are Kinship. The leading kinship care charity. 

We're here for kinship carers - friends or family who step up to raise a child when their parents aren't able to. 

We support kinship families across England and Wales and are expanding our work into Scotland.

Let's commit to change for kinship families.

Purpose of the role: 

The Kinship Navigator provides intensive, time-limited support to kinship carers through the Kinship Connected programme, a structured six-month intervention designed to help kinship families stabilise placements and access the support they need.

Working directly with kinship carers in West Dunbartonshire, you will build trusting relationships while completing structured assessments, goal setting and reviews to help families strengthen their support networks and navigate services such as children’s social care, education, health and community support.

This is a community-facing role, working from Y Sort It’s offices and directly in kinship carers’ homes and community spaces. You will work alongside Y Sort It’s Intandem mentors to ensure that both carers and the children they care for receive coordinated, complementary support.

Accurate recording of your work is essential to enable Kinship and Inspiring Scotland to understand what is working, demonstrate impact and learn from this pioneering pilot.

Direct support

You will provide intensive one-to-one support to kinship carers for up to six months, working within the delivery approach set out in the Kinship Connected Service Manual. You will also establish and facilitate a monthly support group for kinship carers in West Dunbartonshire.

This may include:

• Providing emotional and practical support to kinship carers.
• Completing structured needs assessments, SMART goal setting and regular reviews with kinship carers.
• Advocating for kinship carers in meetings with professionals where appropriate.
• Establishing and facilitating a monthly support group for kinship carers in the local area.
• Mapping local services and building relationships with organisations that can provide specialist support, training or activities for kinship families in West Dunbartonshire.
• Liaising with schools, local authorities and other professionals to coordinate support around families.
• Supporting kinship carers with challenges relating to the child(ren) in their kinship care.
• Signposting to relevant services, support organisations and Kinship training opportunities.
• Referring children in kinship care to Y Sort It’s Intandem mentoring programme where appropriate.
• Coordinating celebration and family events (including in Kinship Care Week).
• Supporting applications for grants for essential items or family breaks.

Partnership working with Y Sort It and Inspiring Scotland

• Work closely and collaboratively with Y Sort It colleagues on a day-to-day basis, building a strong co-location relationship that benefits kinship families.
• Develop and maintain clear cross-referral pathways between Kinship Connected and Y Sort It’s Intandem mentoring programme.
• Contribute to joint learning and shared reflection about how the whole-family model is working and what outcomes are being achieved for both carers and children.
• Represent Kinship professionally in all interactions with Y Sort It, Inspiring Scotland and other local partners.
• Participate in any joint reporting, learning or evaluation activities required by Inspiring Scotland.

Collaboration and wider partnership working

• Build constructive relationships with West Dunbartonshire Council and other statutory and voluntary sector partners to support awareness of the programme and effective referral pathways.
• Work closely with colleagues across Kinship, including Peer Support, Training and Communications, to ensure kinship carers in West Dunbartonshire can access the full range of Kinship’s support.
• Contribute to cross-team learning, sharing emerging insights about kinship carers’ experiences and the local landscape in Scotland to inform Kinship’s broader organisational learning.
• Represent Kinship at local meetings, networks or events to strengthen collaboration and raise awareness of kinship care in Scotland.

Safeguarding and risk management

Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL). In line with this policy, and mindful of the Scottish legislative and practice context, you will:

• Recognise, report, record, respond and refer safeguarding risks via our safeguarding process with the support of the safeguarding team.
• Follow and understand Kinship’s organisational safeguarding policies, as well as relevant Scottish guidance and legislation.
• Complete risk assessments for events in line with Kinship’s policy.
• Follow the Kinship Health and Safety policy.
• Use the StaySafe lone worker app.

Monitoring, evaluation and data quality

Accurate and consistent data recording is a core requirement of this role. As Kinship Connected in West Dunbartonshire is a pilot programme, high-quality records and documentation are essential to demonstrate impact to Inspiring Scotland and to generate the learning that will inform future development of Kinship’s work in Scotland.

• Maintain accurate, timely records of all activity, assessments, support plans, contacts and outcomes on Kinship’s CRM system (Salesforce) in line with organisational policy and programme protocols.
• Complete kinship carer needs assessments, SMART goal setting, reviews and outcome recording in accordance with the Kinship Navigator model.
• Contribute to monitoring and reporting requirements for Inspiring Scotland, ensuring activity and outcomes are documented consistently.
• Fully contribute to quality assurance and learning processes, including collecting feedback and case studies that demonstrate impact for kinship families.
• Contribute to the learning about how co-location with Y Sort It supports whole-family outcomes

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for someone who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a fixed-term contract as an Education Worker at our
centre in Coventry.

Location: Coventry
Contract: Full-time, fixed-term until July 2027
Applications close: 9am Monday 27th July 2026
Start date: August 2026

Salary

£28,250 per annum

What could my day look like?

The Education Worker role is a frontline, fast-paced and rewarding role where no two weeks will look the same. A typical day will have different activities, possibly spread between the IntoUniversity centre, partner schools and the offices of a corporate partner.

In the morning, you might be setting off with resources to run a workshop for sixth-form students in their secondary school. In the afternoon you may be setting up the classroom ahead of running Primary Academic Support for young people in your IntoUniversity centre. On other days, you may be travelling to a corporate partner to run a business simulation workshop for 15 year-olds or leading a group of final year primary school students on a campus visit for their graduation.

As an Education Worker, you’ll always be delivering the programme as part of your centre team, which means that any delivery is always a team effort. 

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Mental Health and Homelessness Outreach Worker (Complex Needs Housing Service) x5
Reference: 368
Salary: £26,000 – £27,000 per annum, depending on skills and experience inclusive of Outer London Weighting (OLW)
Hours: 37.5 hours per week (Monday – Friday, 9am – 5pm)
Contract: Fixed term 1 Year
Working base(s):
1 person to be based in Ware Wellbeing Centre
1 person to be based in St Albans Wellbeing Centre
1 person to be based in Borehamwood Wellbeing Centre
1 person to be based in Watford Wellbeing Centre
1 person to be based in Stevenage or Letchworth Wellbeing Centre

About the Service

The Complex Needs Housing Service works as a multi-disciplinary team with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs. The service has been running since 2022 with a dual-district model, however, is now expanding to offer a single district outreach service.

We have roles available in the service in the following areas:

East Herts – supporting individuals who are homeless, in temporary accommodation or hostels in the district with their mental health

St. Albans – supporting individuals who are homeless, in temporary accommodation or hostels in the district with their mental health

Hertsmere – supporting individuals who are homeless, in temporary accommodation or hostels in the district with their mental health

South & West Hertfordshire – supporting women who have fled domestic abuse and currently residing in refuge/safe accommodation in the area with their mental health

North & East Hertfordshire – supporting women who have fled domestic abuse and currently residing in refuge/safe accommodation in the area with their mental health

N.B. Only female applicants will be considered for the two roles working supporting mental health of women who have fled domestic abuse and currently residing in refuge/safe accommodation

The objectives of the Complex Needs Housing Service are to:

• Improve the mental wellbeing of people experiencing mental ill health.
• Increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• Contribute to an improvement in individual mental wellbeing.
• Remain a source of independent support for all clients.
• Reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health.
• Reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual.
• Provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.
• Work collaboratively within a Multi-Disciplinary Team (MDT) consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals.

About the Role

The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:

• To provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough councils as homeless and need intervention and support with their mental health and housing.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person-centred recovery orientated and trauma informed approach in all aspects of the roles.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Wednesday 29th July at 5pm.
Interviews to be held on Wednesday 5th August at our Watford Wellbeing Centre.
N.B. Please quote reference number 368 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

We are seeking an experienced and motivated Part Time Advocacy Support Worker with the delivery of our Community One-to-One Advocacy project.

The Project Worker / Advocacy Assistant will work closely with the Project Manager to deliver a high-quality, person-centred Community One-to-One Advocacy service across the Royal Borough of Greenwich. Supporting the day-to-day delivery of the project, the postholder will help ensure that project objectives, outcomes, and timescales are achieved in line with organisational policies and funder requirements.

The postholder will work directly with individuals with learning disabilities, autistic people, and other vulnerable adults to help them understand their rights, access services, overcome barriers, and improve their independence and wellbeing. They will also support the Project Manager with community outreach, volunteer coordination, partnership working, monitoring and evaluation, and maintaining accurate records to ensure the effective delivery and ongoing development of the project.

Full time or Part time roles available

Role to cover Castle Point, Rochford and Brentwood with base office in Pitsea, Essex

Our Vacancy

Outreach Support Worker – Empower People to Live Independently and Thrive

Are you passionate about supporting vulnerable people to live independently and sustain their tenancies? Are you someone who’s compassionate, proactive, and loves helping others build confidence and independence? Do you enjoy being out and about, meeting people, and making a real difference in your community? If so, this opportunity at Peabody could be the perfect role for you.

We’re looking for an Outreach Support Worker to join our team, supporting vulnerable individuals across Castle Point, Rochford and Brentwood areas across Essex, (so a full UK driving licence and access to your own car is essential). We currently have multiple opportunities available within this team, with both full-time (37.5 hours) and part-time roles (30 or 21 hours per week).

Joining us as an Outreach Support Worker, you’ll provide both planned support and crisis intervention to individuals with a range of needs, helping them maintain their homes and build the skills required for independent living. You’ll work with customers across the community, delivering person-centred, flexible support tailored to their individual circumstances. You’ll work collaboratively with colleagues and partners, you’ll play a key role in creating a supportive, inclusive environment while contributing to the continuous development of services that meet the needs of our communities.

What your day might look like

• Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills.
• Support individuals with navigating welfare benefits, accessing services, and building confidence.
• Liaise with external agencies to ensure customers get the right support at the right time.
• Provide crisis intervention when needed, always with empathy and professionalism.

What makes this role special

Please note, this isn’t a care worker role. This is a role where it’s about empowering people, not doing things for them. You’ll help customers build resilience, develop skills, and take control of their lives. You’ll be their cheerleader, guide and advocate. You’ll be part of a passionate team that’s committed to helping people flourish, and you’ll have the freedom to work independently while making a real impact.

What you’ll need

You’re a compassionate, proactive, and resilient individual who is passionate about helping people overcome challenges and achieve independence. You’re able to build strong relationships, communicate effectively, and adapt your approach to meet diverse needs.

You’re also highly organised, able to manage competing demands, and confident working both independently and as part of a team in a dynamic, person-focused environment. You will also have:

• Experience supporting vulnerable individuals, either professionally or through volunteering.
• A strong understanding of housing-related support and tenancy sustainment.
• Knowledge of welfare benefits, safeguarding, and health and safety relevant to vulnerable groups.
• Understanding of the challenges faced by individuals with complex needs, including mental health and substance use.
• Strong communication skills, with the ability to engage effectively with customers, colleagues, and stakeholders.
• Knowledge of statutory and voluntary sector services and how to access them.
• Good IT skills, including maintaining accurate electronic records using systems such as Outlook, Word, Excel, and databases.
• Ability to work flexibly, including evenings and weekends where required.
• A positive, approachable attitude with a “can-do” mindset.
• Holds a valid UK driving licence and has access to a vehicle

Why join us

At Peabody, our values guide everything we do - Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Family-friendly policies
• A role where your support helps people thrive

Please read before applying

This role will require an Enhanced DBS check.

As an employer, Peabody does not provide sponsorship as a licenced UK employer.

We currently have multiple opportunities available within this team, with both 30 or 21 hours per week and you'll be asked on application to confirm your preference. 

Closing date: 14 July 2026

Interviews will be taking place in person no later than the 24th July at our Pitsea office. 

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Company Description Bench Outreach is a South East London–based organization that supports people facing significant social challenges. The team helps individuals overcome drug and alcohol dependence, secure safe and stable housing, and rebuild their lives. Bench Outreach focuses on person-centered support, aiming to promote dignity, independence, and long-term wellbeing. The organization works in partnership with local services and communities to ensure vulnerable people can access the resources they need.

Role Description The Housing First Support Worker is a full-time, on-site role based in London. The role involves providing direct, practical support to individuals who have experienced homelessness, helping them to sustain tenancies in line with Housing First principles. Day-to-day tasks include conducting regular home visits, developing personalized support plans, and working collaboratively with partner agencies to address health, substance use, and welfare needs. The Housing First Support Worker will advocate for clients, assist with appointments and benefits, and help service users build skills that support independence and community integration. Record-keeping, risk assessment, and safeguarding responsibilities are also key parts of the role.

Qualifications

• Experience in support work or similar roles, with a strong understanding of Housing First or homelessness services.
• Strong interpersonal skills and communication abilities to build trust and work effectively with diverse service users.

• Knowledge of safeguarding principles and practice, including risk assessment and incident reporting.
• Ability to provide basic technical support, such as helping clients use phones, online services, and digital tools to access benefits and healthcare.
• Understanding of substance misuse, mental health, and trauma-informed practice is highly beneficial.
• Ability to work collaboratively with multi-disciplinary teams and external agencies.
• Organizational and record-keeping skills, including accurate case notes and data entry.
• Relevant training or qualifications in social care, housing, or related fields are an advantage.

Context

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.

Our aim is to empower and enhance the lives of people in Greater Manchester.

We currently work in four Greater Manchester authorities, Manchester, Rochdale, Salford and Stockport.

Job Summary

The role of the Outreach & Development Worker is to ensure carers of all ages and backgrounds are aware of their rights and know how to receive support from Gaddum and other services they need at the right time for them.

The job holder will provide outreach & support sessions, deliver groups and events for carers and other relevant partners across Salford. Creating exciting new opportunities for carers through networking and building partnerships.

Job Purpose

The role will focus on the outreach provision, being based in different locations across Salford including hospitals, community venues, mental health settings and others accessed by people with caring responsibilities. The role will include supporting the continued development of the service, assisting with the creation of resources and training. The role will also support our involvement offer; ensuring carers are at the forefront of service change and service delivery.

Main Duties and Responsibilities

Day to day duties:

· Facilitate carers drop-ins in venues across Salford, including but not limited to hospital sites (both on wards and public areas), community venues (such as Gateways) and high footfall locations.

· Provide one-off, solution-focussed appointments to address the immediate needs of carers identified in the community or at the point of referral.

· Create networking opportunities throughout all wards of Salford to publicise the service and build/ maintain relevant partnerships.

· Complete Statutory Carers Assessments.

· To be able to travel to various locations in Salford, at times multiple locations per day – often carrying service promotional materials. Salford is a large city covering 37 sq. miles.

Weekly/ monthly duties:

· To work alongside student social workers on placement, providing mentoring, guidance, and shadowing opportunities as appropriate.

· Create and run exciting events and support groups for carers, organisations and stakeholders to attend.

· Create and deliver service presentations aimed at carers, to communicate the support and opportunities available from the service.

· Create and deliver service presentations aimed at community groups, educational bodies and organisations to raise awareness of how to identify and support carers, and to increase the visibility of the service.

· Develop ways to identify carers across Salford and let them know about support available to them and their needs.

· Invite Carers to be involved with the service and help us to coproduce/ codesign our service offer.

· Get to know Salford’s diverse communities and organisations, providing culturally appropriate information and support.

· Promote Carers Rights to carers, Salford’s communities and relevant organisations.

· Maintain a clear record of work completed by note taking and recording on our recording system.

· To meet regularly with line manager for supervision.

This role is subject to an Enhanced DBS Check. 

The post-holder will be required to undertake other tasks as reasonably directed by Management and Senior Management Team, which will usually be commensurate with the skills and experience of the post-holder.

All staff are expected to work within all Gaddum policies and procedures.

Job description 

Job Purpose 

The hospital to home service works collaboratively with hospitals to support people when they are discharged from hospital to return home. As a Hospital to Home Outreach Worker, you will provide temporary, practical and emotional support to service users within their home and make sure they understand the care and local community services available to them.

The service is time limited, usually up to 4 or 6 weeks, to adjust and settle back in their homes. 

Key Tasks 

• Assess the needs of service user’s either in hospital before discharge, or in their homes, and understand what barriers and enablers there might be to moving home. 

• Aid the discharge process and improve patient experience through tasks such as:

• Key cutting

• Co-ordinating with colleagues for the setup of the home environment such as checking fridge for in-date food 

• Checking heating, electric and gas is functional prior to discharge 

• Allowing access to the property for cleaning/repairs and receiving equipment

• Provide and/or arrange the practical and emotional support needed to enable service users to return home and/or remain safely at home. 

• Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.  

• Help maximise service user independence by adopting an enabling approach. 

• Develop a listening, caring and professional relationship with the service user and their families/carers. 

• Provide domestic practical support within the home such as:

• Light cleaning,

• Washing (e.g. bedding),

• Changing bed sheets etc. 

• Prepare and service drinks and simple meals with or for the service user ensuring nutritional needs are met. 

• Accompany service user outside the home e.g. hospital/GP appointments etc. 

• Support service users with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms (training will be provided) as directed by the service user’s etc. 

• Ensure services provided by AUKEL in the community are safe and person centred. 

• Report safeguarding concerns, in accordance with AUKEL safeguarding procedures. 

• Provide cover in the case of sickness and annual leave periods of colleagues. 

• Support service user reviews, ensuring all visiting information is uploaded on to Salesforce. 

• Support volunteers in the team and provide support and guidance to their development. 

• Work with a range of professionals including: 

• Supporting health and social care professionals with patient discharge 

• Liaising with the hospital health and social care professionals (e.g. Social Workers) to facilitate smooth supported discharge. 

• Handypeople & contractors.

Administration  

• Input all records, reviews, and visiting information to service user’s case notes in a timely manner to maintain up-to-date and accurate records on Salesforce.

• Report all “no access” failed visits, or changes in service user’s condition or circumstances in accordance with AUKEL’s policies and procedures. 

• Ensure service user comment sheets are completed.

• Ensure service user’s feedback questionnaires are sent at the end of each intervention and record returns. 

• Submit travel expenses regularly for sign off by manager. 

Quality  

• Be familiar with and to implement AUKEL policies and procedures in line with our Values. 

• Ensure the service is delivered in accordance line with Care Quality Commission principals. 

• Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.

• Respond to safeguarding or other concerns and make appropriate reports and management action.

Liaison  

• Work in collaboration with other agencies providing support within the service user’s home. 

• Work under the direction of the service manager and project officer/s. 

• Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services. 

 General 

• Meet regularly with your line manager for support, supervision, and appraisal. 

• Attend team and staff meetings, and other meetings as required. 

• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL. 

• Complete any training which is required to fulfil the role. 

• Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc. 

• Work within AUKEL’s expectations of professional boundaries and confidentiality 

 Functional Links  

• The post holder reports to the manager /or Project Officer. 

• Close working with NHS health & social care professionals. 

• Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.

• Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest. 

Who we are 

Yateley Industries provides housing, employment, and social activities for people with disabilities. Our mission is to create an inclusive community where individuals can thrive. We offer accommodation, employment opportunities and social activities to promote independence, personal growth and belonging. 

Job Purpose

The newly appointment Energy Adviser is to provide 1‑to‑1, face‑to‑face energy advice, including home visits, to the local community and residents experiencing fuel poverty and energy‑related issues. The role is focused on supporting vulnerable people, including disabled people, older adults, and those on low incomes, to improve energy efficiency, manage bills, and access appropriate support.

Key Responsibilities:

Advice, Casework and Targets

• Provide 1‑to‑1, face‑to‑face energy advice appointments, including home visits.
• Support vulnerable households, ensuring advice is accessible, inclusive, and person‑centred.
• Offer tailored guidance on:
  • Reducing energy usage and costs
  • Understanding bills, meters, and tariffs
  • Heating systems and basic energy efficiency measures
  • Fuel debt, payment plans, and priority services registers
  • Accessing grants, discounts, and energy‑related support schemes
• Assist clients with energy correspondence and form‑filling where required.
• You will be part of a larger team working together to reach specific delivery targets.

Outreach and Events

• Deliver outreach sessions, information stands, and workshops in community venues.
• Attend and support community events to promote the charity’s energy advice services.
• Work proactively to reach under‑represented or harder‑to‑reach groups.

Safeguarding

• Undertake lone working, including home visits, in line with organisational lone‑working policies.
• Identify and appropriately respond to safeguarding concerns, following charity procedures.
• Maintain personal safety and professional boundaries at all times.
• Onward referral to local provision for complex cases or support needs beyond our scope.

Administration and Partnership Working

• Maintain accurate case records, monitoring outcomes and impact.
• Work collaboratively with internal colleagues and external partners such as local authorities, health professionals, and voluntary organisations.
• Contribute to monitoring, reporting, and evaluation required by funders.

Key Skills and Qualifications: 

• Experience of working directly with vulnerable people, including disabled people.
• Experience delivering energy advice would be a bonus, but not essential.

• A passion or interest in supporting the local community.

• Excellent communication and interpersonal skills, with the ability to build positive relationships with a wide range of stakeholders. Strong interpersonal skills, with an empathetic non-judgemental approach

• Experience of delivering group and outreach sessions.

• Strong organisational skills, with the ability to manage own workload and ability to work independently. 
• Good IT skills (email, case management, CRM system, data entry, reporting)
• Already have or committed to undertaking Level 3 City & Guilds Energy Awareness qualification within an agreed timeframe.
• A full UK driving licence and access to a vehicle and business insurance (desirable due to home visits).

Yateley Industries is committed to promoting equality and diversity and welcomes applications from all sections of the community. 

We are looking for an Assertive Outreach Worker to engage and support vulnerable adults who are at risk of, or currently experiencing, cuckooing (where perpetrators take over a person’s home for criminal exploitation).

The role requires proactive, persistent, and person-centred outreach to build trust with individuals who may be reluctant to engage with services, with the aim of improving safety, reducing harm, and supporting sustainable recovery and independence.

Location: Nankeville Court, Woking, with travel across Surrey
Salary: £29,220 pro rata (£17,532 actual)
Hours: 21 hours per week, with flexibility to work across the work week
Contract type: Permanent

About the organisation:

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

Key responsibilities:

Outreach & Engagement

• Deliver assertive outreach, including home visits, community-based engagement, and multi-agency operations.
• Build trusting relationships with individuals experiencing exploitation, often with complex needs (e.g., substance misuse, mental health, homelessness).
• Engage service users who may be resistant or disengaged from traditional support services.

Safeguarding & Risk Management

• Identify, assess, and respond to safeguarding risks related to cuckooing and exploitation.
• Develop and implement risk management and safety plans in collaboration with service users.
• Act promptly on safeguarding concerns in line with local authority procedures.
• Work closely with police and safeguarding teams to disrupt exploitation and protect victims.

Case Management

• Manage a caseload of service users, maintaining accurate and timely records.
• Complete needs assessments and co-produce support plans tailored to individual needs.
• Monitor progress and adjust interventions accordingly.

Multi-Agency Working

• Work collaboratively with partner agencies including:
  • Housing providers
  • Police
  • Social services
  • Substance misuse and mental health services
• Attend multi-agency meetings (e.g., MARAC, safeguarding meetings, case conferences).
• Advocate on behalf of clients to access services, housing, and support.

Prevention & Education

• Deliver awareness sessions to professionals and communities about cuckooing and exploitation.
• Support early intervention strategies to prevent exploitation.

Practical Support

• Assist service users with:
  • Securing safe accommodation
  • Accessing benefits and healthcare
  • Re-establishing tenancies
• Provide crisis support where required.

Working Conditions

• Regular lone working and community-based visits, including high-risk environments.
• Flexible working hours, which may include evenings and weekends.
• Requirement to follow all health and safety and lone working procedures.

About you:

Essential

• Experience of working with vulnerable adults, particularly within:
  • Substance misuse
  • Homelessness
  • Criminal exploitation / safeguarding
• Demonstrable experience of assertive outreach or intensive engagement work
• Strong understanding of cuckooing, county lines, and exploitation
• Knowledge of safeguarding legislation, policies, and procedure
• Ability to assess risk and manage complex, high-risk situations
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a multi-agency team
• Ability to manage competing priorities and meet deadlines
• Resilience and ability to work in challenging environments
• Empathy and non-judgemental approach
• Strong problem-solving and decision-making abilities
• Effective record-keeping and IT skills
• Full UK driving licence and access to a vehicle (if required)
• Ability to work flexibly across area
• Have authentic attributes of Kindness, Commitment and Integrity
• Ability to maintain Equal Opportunity standards at all times

Please refer to the job description for a full breakdown of the key responsibilities and person specification.

Benefits

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

• This role is subject to an enhanced DBS check.
• A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
• All applicants must have a valid right to work in the UK.

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.

We welcome requests for reasonable adjustments at any stage of the process.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Outreach Worker

Join us to play a vital role in engaging adults sleeping rough in Middlesbrough and guide them towards safety, stability and opportunity.

Location: Middlesbrough (NE)

Salary: £26,781 per annum

Closing Date: 26 July, 2026

Employment Type: Permanent

Hours per week: 37.5

Join Us and Help Shape Brighter Futures

At Depaul UK, we believe in people’s potential — and we take action every day to help unlock it. Whether you’re supporting young people directly or strengthening our organisation behind the scenes, your work will create real, lasting impact.

About the Role

Join us as an Outreach Worker and play a frontline role in supporting adults experiencing homelessness in Middlesbrough. You’ll be out in the community—often during early‑morning outreach—building trust with people sleeping rough, meeting them on their terms, and connecting them with safe accommodation, health support and opportunities that strengthen resilience and wellbeing. Working within a trauma‑informed, strengths‑based model, you’ll help clients overcome barriers and take positive steps toward stability and independence.

In this dynamic, multi‑agency role, you’ll deliver targeted outreach, attend local drop‑ins, and advocate for coordinated, compassionate responses across housing, health, substance‑use and justice services. You’ll bring experience supporting people with complex needs, confidence in managing risk and maintaining accurate records, and a commitment to safeguarding, equality and person‑centred practice. If you’re proactive, adaptable and motivated by making real change happen, this role offers a meaningful opportunity to do exactly that.

 In this role, you will:

· Engage adults experiencing homelessness through targeted street outreach, including early‑morning shifts.

· Build trust and provide person‑centred support across housing, health, substance use, finances and meaningful activities.

· Create SMART support plans, complete risk assessments and maintain accurate case records in In‑Form.

· Work collaboratively with housing, health, justice and community partners to deliver joined‑up support.

· Advocate for trauma‑informed, strengths‑based services and challenge barriers within local systems.

· Support clients to attend appointments, sustain accommodation and improve wellbeing and resilience.

· Uphold safeguarding, lone‑working and professional‑boundary standards at all times.

· Demonstrate flexibility, problem‑solving skills and commitment to equality, inclusion and Depaul values.

About You

Bring strong people‑skills and the ability to engage confidently with individuals experiencing homelessness, mental ill health or substance use, using clear communication, SMART support planning, accurate digital record‑keeping and effective multi‑agency working. You’ll stay flexible during outreach and lone‑working, apply a trauma‑informed and strengths‑based approach, and show resilience, professionalism, safeguarding awareness and a commitment to equality. We’re looking for evidence of supporting people with complex needs (including lived experience), maintaining high‑quality documentation, collaborating with partners and delivering safe, reflective practice in community‑based settings.

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. 

You will provide appropriate emotional and practical 1-to-1 support to (those who identify as) women and non-binary people involved in sex work and those who are sexually exploited, who often experience stigma and face barriers to accessing services. This role will specifically focus on those who are experiencing DV, support will include addressing housing needs. You will be enabling people to access support and navigate services, You will be working in partnership with other agencies and making appropriate referrals for people to access other services to support their wider needs. You will contribute to wider team responsibilities including outreach, drop in and duty.