Accommodation Team Leader Jobs
ABOUT THE ROLE
We are hiring an Area Manager to provide management and oversight for services which span across the Royal Borough of Kensington and Chelsea (RBKC). Our services provide 154 units of accommodation to people experiencing homelessness and have complex needs. The services are 24 hour supported accommodation sites. You will have the overall responsibility to deliver the highest standards of service quality, performance and improvements across your services through excellent leadership and embodiment of our SIG values.
As the Area Manager, you will lead the team to deliver exemplar Trauma Informed support to our residents and participants. The current team you will directly manage:
- Deputy Manager x 3
- Activities Coordinator x 1
- Resettlement Manager x 1
Rota: Monday to Friday 9am to 5pm, flexibility required to meet service needs, based across all RBKC services under your area
The in-service leadership team support a team of frontline Support Mentors and Peer Support mentors to deliver dynamic and flexible person centred support aimed at empowering our residents to make and sustain positive change.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT YOU
We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!
OVERVIEW OF KEY RESPONSIBILITIES
Line Management and Leadership
- Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
- Provide leadership and management throughout the full employee lifecycle.
- Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
- Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.
Service Delivery
- Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
- Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
- Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary.
- Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
- Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
- Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.
Risk Management
- Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
- Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
- Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.
Property and Housing Management
- Ensure the accommodation in which residents live is clean and maintained to a high standard
- Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
- Ensure a provision of high quality housing management service is provided to residents.
Financial Management
- Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
- Promote effective cost control mechanisms and other financial activities.
- Maintain financial management within the service.
Other
- Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.
KEY CRITERIA
What we are looking for:
- Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Previous experience in people management and development
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of Housing Management, including voids and evictions
What we would like, but not essential:
- Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
Service Manager | Care Manager | Social Care Manager | London | West London | Royal Borough Of Kensington And Chelsea | RBKC | Part - Time | Full- Time | Flexible Hours | Night Shift | Day Shift
We're looking for a kind, compassionate and resilient Team Leader to join our Islington Mental Health Accommodation Pathway Service.
£31,535.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
About the Role:
Islington Mental Health Accommodation Pathway provides support to people living with various mental health conditions and complex needs. The service consists of a 24-hour supported accommodation service, and 3 medium-low supported accommodation services across the borough of Islington. The service provides support with emotional, social, physical & domestic needs. You will be skilled in engaging both customers and stakeholders and have a good understanding of the needs and diversity of this client group. You will be able to demonstrate the ability to work in a therapeutic environment that at times can be challenging and provide quality, evidence-based care and risk management strategies. You will be highly motivated and committed to continuous professional development. You will be committed to supporting customers through their recovery journey and skilled in engaging them with their move-on pathway. You will work flexibly to respond to emerging needs and effectively address the needs of the customer group.
For full job details, please visit our website.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
Collate and update electronic data bases and systems to record and monitor customer files and outcomes
Coordinate and assess new referrals
Budget management of petty cash and invoice payments
Develop key business relationships with all appropriate relevant customers/external partners to ensure service delivery excellence and maximise new business opportunities in own patch
Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
Carry out other administrative tasks as relevant to the service and directed -by the Contract Manager/Heads of Operations
Deliver an out of hours on-call service for region, where required
Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
Has a practical and logical mind and is naturally well organised.
Thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem.
Is respectful, articulate and sensitive in style of communication.
Is passionate and enthusiastic about his/her career and job experiences.
Is motivated towards excellence and improvement of personal performance with a can do attitude.
What you'll bring:
Essential:
Educated to degree level or equivalent
Experience building and develop strong professional partnerships with external providers aligned to their specialism
IT Literate
Desirable:
Other relevant professional memberships and/or specialist qualifications are desirable
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
£37,181 per annum and excellent benefits including flexible working
Fixed term until April 2026 – linked to funding
Full time hours a week – 37.5 per week
Closing date: Tuesday 7th May 2024 at 11.30 pm
Do you have proven experience of day-to-day staff and service management, including casework support and supervision? If leading a new financial resilience project sounds appealing, join Shelter as a Team Leader and you could soon be playing a vital role at the heart of our Birmingham Hub.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious people who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
In Birmingham our team has over 40 staff plus a team of volunteers. We specialise in housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We partner with a range of organisations to challenge the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation.
About the role
We have a new three year partnership with a leading bank, which aims to build financial resilience and break the cycles that can see people experiencing financial problems and this having a negative effect on their housing situation.
Your role will be to provide leadership and line management for six team members, keeping up to date with legislation, mentoring and coaching your team on complex issues in housing, debt and welfare benefits. The views of people with Lived Experience is key to service design at Shelter and you will lead on making sure they are involved to deliver a service that is truly co-produced. We aim to empower communities, so you will develop and deliver training on rights awareness and build relationships within the community. Compliance is also a crucial part of the role - you will monitor and report on contract and financial performance, carry out casework supervision and file reviews and identify systemic housing issues.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
You will need experience of working with people facing exclusion and disadvantage and in a multi-disciplinary context with partners, community groups and other agencies, acting as a safeguarding lead. A good understanding of housing, debt advice, and welfare benefits is essential. The communication skills it takes to line manage others, promote effective working relationships, with external agencies, people with lived experience and internally across Shelter, are key. You will be able to demonstrate the ability to manage externally funded contracts including reporting and financial oversight.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
The client requests no contact from agencies or media sales.
Team Leader – Housing First
Working across Poole, Bournemouth and Christchurch
£27,136 progressing to £30,152 plus excellent benefits
Permanent
Full Time (2 week rota - 1 week early shifts then 1 week late shifts. Monday-Friday)
Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and achieve their potential? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.
Our client supports people who are homelessness across Bournemouth, Poole and Christchurch. This is a new service that starts in June, so this is an exciting opportunity to be part of the set up and implementation of this team.
They have a new and exciting opportunity for a Team Leader to join them to manage a team of recovery and night workers which deliver Housing First services to people who are homelessness and rough sleeping who have multiple and complex challenges.
The successful candidates will enjoy supporting others and helping them to progress and achieve their goals. Your positive attitude towards your work and your team will help to contribute to a great working environment. You will have a calm and personable manner and be resilient to potentially difficult situations.
Some of your duties will include:
-
Supporting your team to achieve their potential through regular staff supervision, coaching, training and induction
-
Holding a small caseload of clients when required
-
Managing staff annual leave, planning rotas and organising cover for absences ensuring adequate cover at all times
-
Working flexibly where needed, and be part of the rota
-
Empowering your team to work flexibly when engaging with the hard-to-reach clients
-
Ensuring an effective and timely response to all complaints and safeguarding issues taking appropriate action
-
Attending meetings and representing the service to key stakeholders
-
Increasing presence of service in the local area to help win tenders and maintain current contracts
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Liaising with accommodation providers to develop an excellent working relationship
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Working flexibly across all areas of operation where required and prior notice given
What you will bring:
Management experience is desirable however not necessarily in this sector. What you will have is a real passion for wanting to work with people who are homeless.
You will receive support and training in understanding the key principles of Housing First but some prior research and understanding of the support model is desirable.
Your values will match theirs, you will be committed to helping others and enjoy the real job satisfaction that this brings.
You will need to hold a full driving licence with access to a car as you will be required to work flexibly across Bournemouth, Poole and Christchurch locations.
You will have:
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Clear verbal and written English and great communication skills
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Good understanding of IT and keyboard skills
-
Polite, assertive manner
-
Passion for working in a client/customer facing role
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Have an interest and genuine concern for homelessness and related issues
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Knowledge of voluntary and statutory agencies would be an advantage
-
Some experience of this sector would be an advantage
-
Knowledge of best practice in supporting people with drug/alcohol and/or mental ill health issues, including realistic harm reduction approaches
-
Flexibility to meet the needs of the service.
They reserve the right to close their adverts early if a successful candidate is found, so please submit your application as soon as possible.
Staff benefits, support and development
Their benefits include:
-
Pension with life cover
-
Generous holiday allowance
-
Extra mile awards for outstanding work
-
Work offers including discounted shopping vouchers, days out and holidays
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Cycle to work scheme
-
Confidential employee assistance programme including access to counselling
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Employee voice – their Staff Council
-
Recruitment referral scheme
They support and develop their staff by providing:
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A comprehensive induction and training programme
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Management training
-
Trauma-informed care training
-
Specialist training, coaching and development opportunities linked to personal development plans
-
Access to accredited qualifications
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Mental Health First Aid training and provision
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Access to counselling psychologists via their Psychology Service
If you have excellent organisation skills and a passion for working with people who are homeless, they would love to hear from you!
£37,181 per annum pro rata and excellent benefits including flexible working
Fixed term contract until 31st March 2026 - linked to funding
30 hours a week
Closing date: Tuesday 7th May 2024 at 11.30 pm
Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a Team Leader and you could soon be playing an important role at the heart of our Birmingham Hub.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious people who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
In Birmingham hub we specialise in providing housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We work in partnership with a range of organisations to improve the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation. This role will be to provide day to day leadership for our Peer Mentor Service, delivered in partnership with Birmingham and Solihull Mental Health Foundation Trust. FIRST stands for Forensic Intensive Support Recovery Teams, where Peer Mentors use their own lived experience of complex needs to provide early intervention to improve client outcomes.
About the role
You will be responsible for the day to day service delivery and line management of the Peer Mentors, supporting them to deliver tailor made and holistic support packages, integrating joint working protocols within NHS services. You will allocate referrals and work closely with the Service Manager and Service Commissioners to identify gaps in provision. At Shelter we are aiming to change the systems that cause the housing emergency so you will identify examples of good and bad practice which will then be used to call for systemic change.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
To succeed, you’ll need experience of working with people with complex needs and in a multi-agency context with partners, community groups and other agencies. A good understanding of housing, homelessness and welfare benefits issues is crucial. The communication skills it takes to line manage others and promote effective working relationships, with external agencies, people with lived experience and internally across Shelter, are key. Ideally you will understand employing individuals with lived experience of complex needs, the challenges and opportunities this presents and how best to provide effective support. You have experience of promoting take up of services both internally and externally.
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Amber Foundation offers supported accommodation to homeless, unemployed and disadvantaged young people (aged 18 to 30) who are facing multiple disadvantage including lack of training, education and employment, addiction and substance misuse problems, mental health difficulties and may have been involved in crime and offending behaviour.
This role is based in Ockley, Surrey, RH5 5NG
We offer 24/7 residential support with a full-time employability and well-being programme designed to inspire, educate, motivate and - most importantly - to make possible. We aspire to offer everything under one roof that marginalised young people need to rediscover their potential and move forward with their lives into Employment, Training and Education and somewhere safe and sustainable to live.
We are looking to recruit a Senior Team Leader to assist the Service Manager in overseeing the operational running and leadership and management of our staff team at our residential centre (Farm Place) in Surrey.
The role of the Senior Team Leader is to work proactively, creatively and effectively alongside the Service Manager and our staff team and young people to develop their skills and strengths to help them gain the confidence they need to live independent and fulfilling lives.
This is a Deputy Manager role, you will be expected to effectively lead, motivate and inspire the staff team to facilitate a high quality programme for our young people and be committed to excellent outcomes for young people. You will also undertake housing and facilities management and health and safety-related tasks as required.
It is Amber’s responsibility for safeguarding and promoting the welfare of all young people within its services. All applicants will need to evidence their suitability to work with young people.
Key tasks, responsibilities and outcomes
To have a great knowledge and understanding of the services for which you are accountable, and to ensure the implementation of better practice initiatives.
To assist the Service Manager in the effective leadership and management of the staff team, ensuring that staff are listened to and valued.
To ensure that the staff team work collaboratively to manage and lead their young people in an effective way, in line with best practice and Amber values, making a positive difference to the young people we support whilst improving their outcomes.
To ensure compliance with all statutory, regulatory and contractual requirements ensuring appropriate records are kept and maintained, striving to provide outstanding services to young people.
To maintain good working relationships and to represent Amber positively and progressively in dealings with a range of external stakeholders in all areas of your work.
To champion and celebrate good practice, to excite and enhance further great working.
To assist the Service Manager in ensuring the proper application of Ambers’ policies and procedures
To assist the Service Manager in ensuring the financial sustainability of the centre and budget.
To create new and maintain existing excellent working relationships with our referrers and stakeholders and expand upon these to identify new referral streams and to complete a thorough needs and risk assessment with young people.
To build relationships with external stakeholders and to market and promote Amber in order to achieve maximum occupancy levels within the centre and reach target for funded placements.
To have a professional approach to all work aspects in line with the vision and values of the organisation and maintain all records in line with statutory and local policies and procedures.
To assist the Service Manager to ensure that the centre runs at its targeted occupancy according to the annual budget.
To assist the Service Manager in reaching funded occupancy set out in the annual budget.
To assist the Service Manager in completing a thorough and comprehensive assessment with all potential new residents to assess their suitability and appropriateness for the service.
To ensure that all telephone calls and correspondence to the centre are answered professionally and promptly.
To produce written progress reports to statutory funders and work alongside colleagues on tender applications for new contracts as and when required.
To ensure the smooth transition and induction of all new residents to the centre, you will be required to assist with supervised drug and/or alcohol testing.
To effectively communicate with colleagues, residents and agencies.
To build and maintain open and productive relationships between all parties.
To facilitate regular team meetings and provide clear and concise communications to the staff team at regular intervals.
To ensure that each member of your staff receives one to one supervision in accordance with the supervision policy.
To attend events when required and at times deliver presentations.
To work alongside the Service Manager to complete objectives and achieve targets set for the service.
To undertake relevant training that may fall outside of their normal working pattern and hours.
To maintain high and excellent standards of practice using a person centred approach to support that places the dignity and integrity of the individual resident at the forefront of priorities.
To deputise for the Service Manager in their absence and assume full responsibility for the running of the service.
Other tasks which may be required to ensure the smooth and effective running of the service.
Personalised support
Encourage and act upon innovation in your area to deliver quality services.
Develop relationships with external support services to ensure the needs of our young people are met and that they are effectively supported by specialist teams.
Develop relationships with external employers and other organisations to ensure young people have access to education, training and employment opportunities.
Ensure that each young person has a SMART and person-centred support plan in place.
Ensure young people are listened to, responded to with actions taken through various forums
Ensure the health and wellbeing of young people we support is appropriately monitored and reviewed.
Safeguarding and safety
Ensure compliance with safeguarding policies, statutory requirements and local authority protocols.
Be accountable for safe working practices ensuring the availability of appropriate equipment and resources.
Report accidents and incidents in accordance with company policies and procedures.
Staffing
To assist the Service Manager in the recruitment of new staff in accordance with our Safer Recruitment policy
To provide a thorough and comprehensive induction programme to new staff.
To ensure that sufficient staff are available to deliver high quality services and take responsibility for the staff rota.
Ensure that staff are effectively led and appropriately managed to ensure that excellent performance is recognised and remedial action is taken where performance or conduct falls below expectations.
Alongside the Service Manager, ensure that all staff receive appropriate supervision, appraisals and are actively and positively encouraged to maximise their skills and qualities.
Provide opportunities for staff training and development.
Assist the Service Manager with absence management, monitoring staff performance and handling any disciplinary issues including investigations.
Promote and advocate for equality, diversity and inclusion and ensure that the young people within the centre are managed in line with Amber values and our Equality, Diversity and Inclusion Policy.
Actively seek out, listen to and engage with staff and young people frequently to address areas of concern and/or improve ways of working.
Quality and Management
Ensure that the centre is well-led and provide strong leadership by enabling, inspiring and motivating staff and residents to generate a culture of creativity and ideas which help shape the future and find new and better ways of working.
Be accountable for the monitoring, assessment and reporting of the quality and outcomes of the services provided.
Work alongside the Service Manager to ensure all services are delivered within budget.
Ensure all incidents, accidents and complaints are recorded in accordance with policies and procedures.
Fundraising
To work effectively with the fundraising team, helping to ensure that they have the information needed to complete effective applications, proposals and reports.
Help facilitate visits of funders to demonstrate the impact of Amber’s work.
To assist the Fundraising Manager in the collection of positive case studies, photographs and news to compliment Amber’s communications work.
Financial
To follow all financial policies and procedures as required and in the absence of the Service Manager.
To assist the Service Manager in ensuring compliance with the centre budget, ensure effective budgeting and budgeting controls are in place.
To support the Service Manager in completing and contribute to the annual budget.
In the absence of the Service Manager, take responsibility for resident related income including housing benefit and resident’s service charge.
In the absence of the Service Manager, take responsibility for petty cash, ensuring this is accurately recorded and controlled.
Experience
Relevant professional or management qualification
Experience in management, preferably in the social care sector.
Experience leading and delivering projects.
Results focused, the ability to work proactively, plan, organise and optimise resources and complete targets within agreed timescales.
Ability to demonstrate effective people management skills through delegating, empowering, motivating and coaching staff.
Proficient in the use of Microsoft Office.
Experience of working with disadvantaged young people.
Effective Budget and Resource management.
Experience of effectively managing change and delivering service improvements.
Networking, influencing and negotiation skills
Personal Qualities
To be relationship focused and understand and address the needs of your staff team and young people.
To demonstrate commitment to equality, diversity, inclusion and the values of the organisation.
To be assertive, confident, resilient and have the ability to initiate action when required.
To have passion, enthusiasm and drive.
To be a reliable, supportive and a professional role model for effective leadership with the centre.
To work flexibly according to the organisational requirements.
Job Types: Full-time, Permanent
Salary: £33,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Application question(s):
- Can you confirm that you are aware that this role is based full-time in Ockley, Surrey (RH5 5NG)
Experience:
- Management: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Salary - £33,065 per annum + UWH- £200) per annum
Job Type - Full-Time/Permanent
Hours - 35 hours per week (plus 5 hours paid lunch break)
Location - Remote - Homebased with travel to Berkshire, Buckinghamshire, Hampshire.
We believe that a career is not just about earning a living; it's about leadership, having your say and making things happen that can mean positive changes to the lives of vulnerable people.
We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.
Nacro is launching CAS-2, a national service commissioned by Ministry of Justice to provide accommodation and support as an alternative to custody. We are looking for a of Operational and Management Colleagues to join us at an exciting time of change.
What are the Benefits to Joining Nacro and what you can expect from us.
•A dynamic and supportive team who delivers results for the people we support every day.
•The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.
•A commitment to helping you learn and develop your career.
•Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements and cycle-to-work scheme.
Who are we looking for?
•This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers and those going through the criminal justice system) that meet their needs, contractual requirements and organisational financial targets.
•You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
•We are looking for a Manager who is able to prioritise tasks effectively; ensuring their team are supported, Service Users needs are prioritised and contractual KPI's are met. You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies, promoting BASS at external forums and being part of multi-agency meetings.
•You will have previous line management experience and the ability successfully lead and line manage a team. You will have excellent people skills, which will be inclusive of problem solving, and both written and verbal communication skills.
•The role offers flexible working in the community (visiting staff and properties), in Berkshire, Buckinghamshire, Hampshire and you can work from home. The role includes lone working, you will meet with your team regularly to discuss complex cases. You will be required to travel for training and team meetings.
Main Duties
•Effectively lead and deliver services which c
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Roma Outreach Worker (Full-time, 12-month fixed term contract)
Kingston upon Thames, Greater London
37.5 Hours per week
This role will require the person to work early mornings and late nights in order to conduct outreach shifts in the Borough.
UK Driving Licence and Romani or Romanian language skills are essential.
About Us
We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.
The Benefits
– Salary of £31,500 per annum
– 34 days’ holiday (inclusive of bank holidays) increasing with length of service
– Pension scheme
– Access to a free Employee Assistance Programme
– A range of benefits including cycle to work scheme and staff wellbeing sessions
– Refer a friend bonus scheme
This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness. You’ll discover a passionate, supportive environment where the entire team are working toward the same goals and are dedicated to making positive change and producing great results.
The Role
The purpose of the Roma Outreach Worker role is to deliver an effective service to single people who are currently rough sleeping. This post will actively support Roma clients, providing a continued and consistent point of contact whilst assisting them in navigating the various change pathways available to them.
Are you passionate about utilising your language skills to assist in ending rough sleeping? Our organisation takes a proactive stance in supporting individuals away from rough sleeping, aiming for permanent transitions from rough sleeping.
We are seeking a dynamic and self-driven individual with language proficiency in Romanian or Romany to join our Kingston Outreach Team as a Roma Outreach Worker. In this pivotal role, you will engage in street outreach shifts, assess needs, and deliver personalised case management. It is the beginning of assisting clients on their journey from homelessness to independence.
To be considered for the role of Roma Outreach Worker, you will have:
- Able to speak Romani or Romanian fluently or to a high level.
- Full and clean UK driving licence.
- Good understanding of the Roma communities.
- Experience of working within the homelessness or social care sector.
- Have a creative, solution-focused approach to overcoming challenges.
- Knowledge of GDPR and data management.
- Knowledge of current drug and alcohol provision and relevant services, pathways and conditions.
- Emotional resilience to deal with challenging behaviour and to facilitate ongoing constructive engagement.
- Solid IT skills with the ability to record sound and accurate records in a timely fashion on IT applications such as CHAIN and Inform.
- A commitment to learning and continuous improvement.
- Experience of support planning and risk assessing clients with complex needs, including safeguarding knowledge.
- Able to develop positive and professional working relationships with clients to facilitate the best possible outcomes and address issues of social isolation and exclusion.
- Experience in conducting client assessments and interviews and outcome monitoring.
For further and more detailed information on the role and person specification, please review the Job Description.
SPEAR is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environment is, the better our work will be.
At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
So, if you’re seeking your next challenge as a Roma Outreach Worker, please apply via the button shown.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Responsible to: Cambridge Team Leader
Location: Cambridge, England. Occasional travel to Baca Office in Loughborough and Leicestershire.
Hours: 25 hours per week – evening and weekend work with daytime shifts.
Contract: Permanent
Benefits in kind: Rent-free accommodation, including free Wi-fi, gas, electric and council tax bills.
Start Date: April/May 2024
Overall Purpose
- To provide support and care to the young people who are newly arrived in the country, providing the foundations for them to rebuild their lives with dignity, strengthen their resilience and inspire hope for their futures.
- To partner with social workers and representatives from other agencies, for the benefit of the young people.
This work is essential in enabling us to deliver our therapeutic support for all areas of a young person’s life.
Duties & Responsibilities
- To be a Support Worker for newly arrived young people who are in the care of Baca in all areas of the young person’s life, supporting them from first arrival through to their move to semi-independence.
- To welcome new arrivals into the accommodation and communicate basic information about the house, making them feel safe and able to rest; with compassion without discrimination of age, race, colour or behavioural issues.
- To enable young people to achieve the following outcomes increased physical wellbeing, increased emotional wellbeing, improved personal safety, increased social engagement and increased engagement with education, employment and training.
- To enable young people to live with positive values and good boundaries.
- To be a proactive role model for the young people, enabling them to learn day to day living skills and helping them integrate positively with the local community.
- Training young people in living skills such as washing, cleaning, cooking and safety, food shopping and budgeting; proactively and intentionally in line with the Baca independent living preparation plan.
- Helping young people settle into a routine which will include education and social activities.
- Work in close partnership with social workers and other professionals and volunteers to provide a holistic development package for each young person enabling them to become independent.
- Maintaining very good communication with relevant members of the Rebuild Team and relevant social workers through regular appropriate reporting.
- To work collaboratively with the rest of the Rebuild Team to ensure all young people are safeguarded and supported to rebuild their lives.
- Complete and update all admin work as part of the role such as month end reports and support plans on time and in a consistent manner.
- Playing an active role in developing knowledge and understanding in areas relevant to the role and especially in the areas of asylum and refugee law, trafficking, supporting separated children and the cultures of different nations relevant to Baca.
General
- Be a role model, leading by example in practicing the Values of Baca.
- Play an active and supportive role within the organisation
- Take ownership of all administrative aspects of the role.
- Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy.
- Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity policy
- Be aware of the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy
- Adhere to all Baca’s policies and procedures.
Personal Specification
Baca is looking for a Support Worker who is passionate about seeing young refugees achieving their potential and rebuilding their lives for a better future. The successful applicant will have a personal style that is in line with Baca’s vision and values. They will live in the new arrival house and make it their home. They will be a good self-starter and have excellent interpersonal skills with the ability to inspire our young people to be the best they can be.
The successful applicant will be motivated and passionate about the work that Baca does and the young people in our care. They will be very approachable, enjoy working as part of a wider team but also able to manage their own time and workload. Someone who is supportive, responsible, reliable, personable and willing to set boundaries in line with Baca’s values.
This is a frontline role that will need the successful applicant to be working closely with young people in their houses and will need access to transport young people to different appointments, meetings and activities.
Shortlisting and interviews will take place as and when applications are received.
Please note: We cannot offer sponsorship for this role as Baca is not on the Home Office list.
It is our mission to serve young people who have been forced to flee their home country – offering safe homes, education, therapeutic care and support
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Slough. No personal care or experience is required, just the right values.
£18,720.00 per annum, working 30 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Building supportive, trusting relationships with customers and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving customers in the design, development and delivery of the service
Encouraging and enabling tenants to pay their rent and avoid personal debt
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
Being responsible for the handover of key information between shifts
Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:
Essential:
NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Global Canopy is a data-driven not for profit that targets the market forces destroying nature. We do this by improving transparency and accountability. We provide innovative open-access data, clear metrics, and actionable insights to leading companies, financial institutions, governments and campaigning organisations worldwide.
We have an exciting opportunity for a motivated, talented and ambitious individual to join our growing Development team. This role is an opportunity for someone with a keen interest in the environment looking for a next step in their fundraising career. The role will be responsible for supporting other team members with large grants as well as managing and growing their own portfolio of trust and foundations capable of giving at five and six-figures.
The role will support donor management including donor reporting and stewardship and will help coordinate fundraising events. This is a truly varied role with an opportunity to get involved in all aspects of fundraising.
The successful candidate will report to the Development & Partnerships Lead, and will also work with and support the other members of the Development team to deliver our fundraising and development priorities across all funding streams, including our Trusts & Foundations, Major Donors and Institutional/Government funding.
To be successful in this role, these are the things that will matter the most:
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Strong communications skills (written & verbal) with the ability to understand and synthesise complex information for public facing communication
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Ability to work well under pressure and manage multiple priorities and demands
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Team player
Essential behavioural competencies:
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Proactive and adaptable – seeks new opportunities
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Collaborative approach to work & focus on getting the job done
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Highly organised with excellent attention to detail
At Global Canopy, we value diversity and inclusion. You can read our diversity statement on our website. We encourage applications from all backgrounds and are committed to having a team with a diverse set of skills, experiences and abilities. We are committed to reducing systemic barriers in our recruitment processes.
Global Canopy works on issues of tropical deforestation. We are particularly interested in strengthening our team to include those with a background from forest regions such as Latin America and South East Asia. We welcome applications from people from these regions.
Global Canopy is an inclusive employer and accommodations will be made to allow anyone who requires additional support to apply for this role. Please get in touch with us if you require any additional support.
To find out more, download the recruitment pack or visit our website.
Job Title: Project Officer
Position Type: Paid/Full time
Reports to: Programme Manager
Based at: School Food Matters, The Bridge, 7b Parkshot, London TW9 2RD
Working Hours: 5 days a week, 9am-5pm (some flexibility required to attend breakfast and after school clubs)
Salary: £31,138 FTE
Holiday: 31 days including bank holidays that fall on working days. Holidays must be taken during school holidays
Pension: School Food Matters matches pension contributions at 5% of pensionable earnings
Contract: Temporary – 18 months
Background to School Food Matters
School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools. Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.
Healthy Zones programme
Healthy Zones supports primary, secondary and special schools to create a food environment that puts young people's health centre stage. We are working with schools to develop food policies and to improve the food served in their breakfast and after school clubs. The programme uses a whole school approach through hands-on engagement with students, staff, kitchen teams, governors and parents.
Job Purpose
· To promote, develop and deliver the Healthy Zones programme across schools in Southwark and Lambeth
· Support with the expansion of the Healthy Zones programme across other regions in England
Key Tasks include:
- Recruit schools to take part in Healthy Zones
- Complete food audits in schools looking across the whole school day (training provided)
- Develop and deliver healthy after school club and breakfast club modules (convene working groups in schools, run simple food preparation engagement sessions (training provided), empower student voice, build relationships with the after-school club staff)
- Develop food policy improvements in schools in our six key areas by building relationships with staff, and engaging students, parents and governors
- Build relationships and work closely / maintain relationships with teachers, teaching assistants, cooks and senior leaders in primary and secondary schools in Lambeth and Southwark to improve the food they offer their students
- Build and support relationships with contacts in partner organisations/LAs, and deliver training where necessary
- Collecting data and maintaining accurate records relating to the programme in Airtable
- Work closely with our Evaluation Manager to complete all monitoring and evaluation
- Gather content for our website and social media platforms
- Keep Programme Manager fully updated on progress
-
Keeping up to date with safeguarding requirements and reporting procedures
- Contribute to the smooth-running of SFM at this time of growth
- Maintaining the ethos of the charity and positively promoting our work at all times
- The Project Officer will also undertake any other tasks relevant to the affairs of SFM that may arise from time to time. Therefore, being flexible and approaching the job with an open and positive mindset is essential!
Person specification
Essential
· Excellent administrative and organisational skills with great attention to detail
· Excellent IT skills including excel, word and email
· Experience of building relationships with partner organisations and individuals
· Comfortable engaging with variety of audiences (students, school staff and parents), incl. writing and responding to email, conducting telephone, virtual and face to face meetings, and running workshops
· Ability to work in a team, and seek help when needed
· Self-motivated and optimistic with a can-do attitude
Desirable
·Experience of working for a charity or not for profit organisation
·Experience of working in education
· An interest in food education and children’s health
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our Assessment Centre service in Kensington and Chelsea.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
132 Assessment Centre is for single homeless men and women that have links within the borough. The accommodation provides 6 separate self-contained units with on suite bedrooms, and 1 bedroomed flat. The scheme is staffed 24 hours, with Night Support Workers and Concierge cover during the evenings.
The aim of the project is to assess the individual over a 12-week period with the aim of identifying their support and housing needs. In that period, we will provide a bed for the customer to assist staff to carry out a detailed assessment to ensure that the recommendation for move on into alternative housing is captured correctly to assist move on for the individual into more suitable accommodation which is correct reflective of their needs based on our assessment/recommendation.
The service operates a model of personalised approach in order to address a wide range of presenting complex needs, which could range from mild learning difficulties, substance use (alcohol and drugs), offending, mental health, dual diagnoses, etc. We work closely with outside agencies in order to ensure that the individual is linked into getting the correct support whilst they remain at the assessment centre.
A major part of the Assessment Support Workers role is putting in the foundation with our customers around basic living skills and preparing the individual to be ready to move into alternative supported accommodation.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Undertake initial and continuous assessment of needs including support needs and daily living skills. This would include potential risks and an assessment of the customers independent living skills as a whole.
The initial and co-produced assessment will incorporate models of co-production, observation, and person-centred planning. This is with a view that it is solution focused as to provide a framework for progression towards independent living.
Liaise with partner agencies regarding the assessment process seeking advice and guidance as to specialist input and clinical input as part of multi-disciplinary assessment process.
Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Empower customers to be part of the local community and active participants in the local community as part of a Recovery Capital model.
Liaise with partner agencies regarding making referrals where an unmet need has been identified via the multi-agency assessment.
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
Support customers to undertake all domestic tasks as past of the assessment of daily living skills, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
Develop and maintain links with all key agencies and service providers in the local community.
Empower customers to ensure they receive the service and benefits they are entitled to, including assessment and support of budgeting and debt management to garner their tenancy readiness.
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills.
Provide day-to-day instruction of domestic staff/Personal Support Assistants where appropriate.
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
Exudes a warm friendly presence and open behaviour.
Prefers working as part of a group or team.
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
Flexible.
Open to feedback and self development.
Has a practical and logical mind and is naturally well organised.
Thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem.
Is respectful, articulate and sensitive in style of communication.
Is motivated towards excellence and improvement of personal performance with a can do attitude.
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
Ability to cope positively with challenging and diverse behaviour.
What you'll bring:
Essential:
NVQ Level 2 or equivalent or experience within charity/social care sector
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Lambeth.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Lambeth Step Forward Recovery Cluster is an accommodation based service, set across Lambeth including hub sites situated in Brixton and West Norwood. The service provides care and support to over 60 customers living with enduring long term mental health. We also provide a service for two short-term post hospital discharge schemes for customers, who need support following hospital admission.
The role of our Support Worker play's a crucial role in fulfilling our customers expectations, making a positive difference and where appropriate supporting customers to step down to a lower level of support. Our Support Worker's are guided and mentored by 2 team leaders alongside a Contract Manager and as part of the team you will be developing and sustaining a good quality service to all our customers. An essential part of this role involves developing good partnership working with a range of professional's and maintaining excellent record keeping in line with our compliance management. More importantly, you will be required to oversee support planning, updating Risk Management Plans, and Keyworking. Applicants will need to be pro active and support our customers to enhance their lives.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Undertake key-working responsibilities for a caseload assigned by Management staff
- Meet customers regularly for support sessions, providing emotional and practical support
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Develop support plans with customers to identify their goals, ensuring a person centred approach, enabling the customer to establish positive change
- Support customers to take care of their living environment, providing emotional and practical support to ensure customers enjoy a high quality accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Support customers to apply for benefits and manage their bills. Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, join in local activities to encourage customer involvement
- Approachable and open to others
- Enjoy working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible in work roles
- Open to feedback and good insight into self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused and enjoys helping people
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
Head of Property
Canterbury, Kent
£50,242 - £57,778 pa plus excellent benefits
35 hours per week
The Head of Property is a crucial and pivotal role at the Diocese, as you will lead the strategic management of the Diocese’s assets, taking responsibility for maximising income and capital returns from assets, including property development on investment land and buildings.
Reporting to the Diocesan Secretary, you will oversee the management of the Diocese’s housing and the Glebe estate. You will ensure good quality clergy accommodation through strategic maintenance and planned enhancements, along with the sale, purchase and development of housing stock and glebe land as required.
Managing the Property Services Team, which oversees the management of all clergy and other housing within the Diocese, you will ensure maintenance and improvements are performed within agreed timeframes and budgets and provide an excellent and friendly service to clergy and their household. In addition, you will ensure maximised rental income from vacant housing and glebe land which is a key income stream for the Diocese.
As Head of Property, you will offer support to parishes and protect their interests by advising on decision making regarding their buildings, with a particular focus on enhancing utilisation and value, especially for church halls. You will also represent, protect and advance the interests of PCCs, Incumbents and Churchwardens, by partnering with them to provide high-level advice to parishes on the effective management of property matters, particularly in cases where the Diocese acts as custodian trustee on their behalf.
As a key member of the Diocesan Office and Senior Management Team (SMT), Diocesan Finance & Assets Committee, Diocesan Advisory Committee and Property Advisory Group, you will manage the property budget, taking part in budget reviews and budget setting in partnership with the Director of Finance and Finance & Assets Committee.
Professionally qualified with a relevant qualification and with significant demonstrable post qualification experience in a similar role, perhaps as a surveyor, you should have proven leadership experience with a focus on strategic property development and resource planning.
With experience of working in the property sector, ideally in asset management, residential property management and landlord and tenant relations, you should have a track record of driving maximum return from property and/or land assets, including experience of property disposals and purchases. Able to maximise income, you should also be adept at planning, managing and reviewing substantial budgets and exercising strict financial controls in a property environment.
Sympathetic to the overall Christian mission of the Church of England, including the Diocese’s schools, church communities and buildings, you should be prepared and able to travel regularly throughout the Diocese.
Previous experience with Charities or Not-for-Profit organisations is desirable but not essential.
The Housing and Land assets of the Diocese of Canterbury comprises operational and investment properties, almost all of which consist of ministry housing stock and a small amount of Glebe Land. Assets include circa 170 parsonage houses, the majority of which are occupied by clergy, establishing a unique relationship between the Diocese and church leaders. A minority of the stock (around 50 properties) which are intended for ministry but not currently used, generate substantial rental income. Notably, recent years have seen the move to ensure that we have the right properties in the right places for ministry as well as exploring development opportunities on existing properties that are due to be reviewed, sold or replaced.
Canterbury Diocese is the oldest diocese in England, stretching from Maidstone to Thanet, the Isle of Sheppey to the Romney Marsh. We have 350 miles of coastline with historic ports and seaside resorts, alongside rural communities, market towns and commuter-belt urban developments. Affluent areas often sit alongside pockets of major deprivation, offering an exciting and challenging mission context.
At the heart of all we do is a vision of transformation for ourselves and our communities: no one can encounter God and remain unchanged. In the Diocese of Canterbury, we want to increasingly become a Christian community transformed through encounter with Christ, growing and overflowing to transform and bless the families, homes and communities we serve: Changed Lives, Changing Lives.
Closing date: 6 May 2024, 11:59pm