Admin jobs

Are you friendly, organised, and passionate about helping others? Do you want to be part of a team that makes a real difference in the lives of older people every day? Join Age UK Lambeth as our Office Administrator and Customer Advisor and help keep our busy, welcoming office running smoothly while supporting the people who need us most.

This is a varied, rewarding role at the centre of our operations. You’ll be the first point of contact for visitors, clients, and volunteers, offering a warm welcome, providing information, and helping connect people to the right services. From managing our front desk and coordinating appointments for our Foot Care Service, to supporting our internal teams with day-to-day office administration, your work will help everything run efficiently behind the scenes.

You’ll handle a range of responsibilities including managing emails and phone calls, processing payments, maintaining office supplies and equipment, supporting staff and volunteers, and liaising with external organisations to ensure smooth service delivery. You’ll also play a key part in helping clients access the right support, signposting them to services and creating referrals where needed.

At Age UK Lambeth, kindness, respect, and compassion are at the heart of everything we do. We support older people in Lambeth to live enriched, productive, and purposeful lives, and this role is essential to helping us do that.

If you’re someone who enjoys helping others, staying organised, and working as part of a friendly and dedicated team, we’d love to hear from you.

We are seeking a highly organised and proactive Senior Administrative Assistant to provide high-quality administrative and organisational support across the school. This is a key role in ensuring the smooth and efficient running of our office and business functions.

A central part of this role involves accurately taking minutes at HR and staff-related meetings, ensuring clear records and timely follow-up of agreed-upon actions. The postholder will also assist with financial administration and provide wider administrative support to colleagues across the school.

Key Responsibilities

• Attend and take accurate, confidential minutes at HR and staffing-related meetings.
• Produce clear, concise and timely minutes, ensuring actions are recorded and followed up.
• Support HR administration, including drafting letters and documentation.
• Assist with day-to-day financial administration such as raising purchase orders, placing orders and processing invoices.
• Liaise with suppliers regarding finance-related queries.
• Maintain and update the school's MIS (Arbor) and other databases.
• Manage meeting room bookings and ensure rooms are reset at the end of each day.
• Support general administrative duties including photocopying, filing, and preparing documents.

About You

You will be a confident and efficient administrator with excellent communication and organisational skills. You'll have a strong eye for detail, particularly in minute-taking, and the ability to manage multiple priorities with discretion and professionalism.

Why Join Us?

At TreeHouse School, part of Ambitious about Autism, you'll be part of a supportive, dedicated team committed to making a real difference in the lives of autistic children and young people. We offer excellent professional development opportunities, generous holiday allowance, wellbeing support, and a friendly, inclusive environment.

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with

If you would like more information about the role or would like an informal, confidential discussion, please contact Stephen Vickers.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Office & HR Administrator

£22,000-£24,000 FTE per annum, £10,057 - £10,971 actual, £12.08 – £13.18 ph
16 hours per week
Permanent
Hybrid working, primarily home-based with weekly requirement to attend our Godalming office

As our Office & HR Administrator, you’ll be at the heart of our organisation—helping to create the smooth, supportive environment that makes all our work for animals possible. From keeping our office running brilliantly to assisting the People & Culture team with essential daily tasks, your role ensures our staff feel valued and equipped and helps to power our charity’s mission to make the world a better place for animals.

What You'll Do: 

· Liaise with the charity’s suppliers

· Raise purchase orders and process invoices and expenses

· Conduct regular office safety checks

· Assist in recruitment administration, logging applications and arranging interviews

· Collate content for a monthly newsletter

· Schedule regular HR, safety and office renewals

· Schedule recruitment adverts and interviews

· Book venues and catering for events

· Schedule, prepare papers and minute regular meetings

Who You Are: 

· An organised and proactive professional with previous experience within an admin role 

· A proficient multi-tasker who is able to prioritise effectively

· An effective communicator, both written and verbal, to foster understanding and collaboration across teams and stakeholders

· An experienced user of the Microsoft Office Suite

· Strong attention to detail and a high level of accuracy

Why Join Us: 

We understand the importance of a healthy work-life balance, with 28 days of annual leave (pro-rata), plus public holidays. We also enjoy flexible working arrangements, including options for compressed hours and remote work from day one. We offer a generous employer contribution of eight percent towards your pension scheme and additionally, our benefits package includes discounts on shopping, electronics, hospitality and leisure. Find out more about working at the League. 

The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply. We believe that together, we can end animal cruelty in the name of sport. Join us in our purposeful mission to redefine what is acceptable and inspire positive change in animal welfare legislation.

Ready to make a real difference? Don't wait - apply now! To apply, please submit your CV along with a covering letter, before 2 December 2025. Together, we can redefine what is acceptable and create a better world for animals. 

Membership Administrator
Salary: £27,254 pro rata per annum
Hours: 20 per week
Location: Northampton
This role is fully office-based at our Northampton headquarters.  As this is not a remote or hybrid role, we are ideally looking for applicants who live locally or can reliably commute.  Please note that travel costs for your commute are not reimbursed.

About Us

The Psoriasis Association is the UK’s leading charity for people affected by psoriasis.  We’re looking for a friendly, organised Membership Administrator to help support us deliver our mission of supporting people with psoriasis, advancing care, and driving research. 

In this varied role, you’ll be the first point of contact for members, process new and renewing memberships, maintain accurate database records, and support our events including Information Days and the Annual Conference.  You’ll also help keep our office running smoothly and provide administrative support across the team. 

We’re a small, supportive charity, so this role is ideal for someone who enjoys helping people, has great attention to detail, and thrives in a collaborative environment. 

What you’ll need:

• Strong organisational skills
• Confident communication and customer-service approach
• Good IT skills and accuracy with data
• A friendly, proactive attitude

Desirable: experience in admin, membership or charity roles, familiarity with databases, event support experience.

What we offer:

• 34 days (pro rata) annual leave (inc. bank holidays), rising to 39 after 5 years
• Extra day off for your birthday or another special day of your choice
• 6% employer pension contribution
• Health insurance (after probation)
• Flexible, family-friendly working patterns

Apply by Sunday 30th November 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Applicants must have the right to work in the UK at the time of application, as we are not able to provide visa sponsorship.

CVs alone will not be considered.

No agencies please.

Job Description

Job Title:	HR Administrator
Location:	The successful candidate will be based at the Birmingham site and will be required to travel to all branches as needed. This is an in-person, on-site role with no hybrid or remote work options available.
Reporting To:	Volunteer and Training Manager, and HR Generalist
Salary and benefits:	£24,000 to £26,000
Hours:	35 hours per week, Monday to Friday, from 9:00am to 5:00pm, including a one-hour unpaid lunch break.
Contract:	6 months- Fixed term
Probation period:	3 months
Annual Leave:	21 days of fully paid annual leave, plus 8 paid bank holidays and an additional day off for your birthday.

About the Role:

We are excited to introduce a newly created position within our team. This is an excellent opportunity for an organised, detail-oriented individual looking to build or further their career in human resources.

 

In this role, you will provide vital administrative support to both the Volunteer and Training Manager and the HR Generalist. Your responsibilities will include coordinating volunteer recruitment and training logistics, ensuring smooth onboarding processes, and maintaining accurate records. Additionally, you will assist with recruitment administration, employee documentation, and general HR tasks, contributing to the effective day-to-day operations of the department.

 

This is a varied role that requires strong communication skills, attention to detail, and the ability to prioritise and multitask in a dynamic environment. You’ll play a key part in supporting both our volunteer programme and our wider HR functions.

 

Main Tasks and Responsibilities:

 

· Provide day-to-day administrative support to the Volunteer and Training Manager and the HR Generalist.

· Schedule meetings, interviews, training sessions, and other HR-related appointments.

· Maintain accurate and well-organised electronic and paper filing systems for HR and volunteer records.

· Assist with preparing and formatting HR documents, letters, contracts, and reports.

· Post job adverts on relevant platforms and track incoming applications.

· Carry out pre-employment checks, including requesting references and processing DBS checks for staff and volunteers.

· Collect, scan, and file new starter documents, ensuring all forms are complete and compliant for staff and volunteers.

· Update and maintain HR spreadsheets, records, and databases with staff and volunteer information.

· Prepare induction packs and organise materials for new starter and volunteer onboarding sessions.

· Monitor and respond to emails and queries sent to shared HR and volunteering inboxes, referring or escalating as appropriate.

· Maintain stock of HR-related office supplies, such as forms, training materials, and welcome packs.

· Provide support with room bookings, refreshments, and setting up for training or volunteer events.

· Assist with routine data entry and help compile basic HR reports or staff lists.

· Ensure confidentiality and accuracy when handling sensitive employee and volunteer information.

· Send routine reminders for probation reviews, training deadlines, or document submissions.

· Responsible for attending meetings, capturing key discussions and decisions; and then distributing the minutes.

· Support the volunteer manager with shortlisting candidates for volunteering roles.

· Keep the volunteer management system up to date, with relevant changes/additions.

· Assist the volunteer manager with reference requests from former volunteers.

· Liaise with voluntary service councils across the West Midlands, to place new volunteer roles.

· Undertake general administrative tasks and any other duties as directed by senior HR colleagues.

 

Person Specification:

 

Essential Criteria:

 

· At least 2 years of experience working in an administrative role within a Human Resources environment.

· Strong organisational skills with the ability to manage multiple tasks and meet deadlines.

· Excellent attention to detail and a high level of accuracy in administrative work.

· Good understanding of HR processes, particularly recruitment and onboarding procedures.

· Confident in handling confidential and sensitive information.

· Clear and professional written and verbal communication skills.

 

 

 

Desirable Criteria:

 

· Proficient in using Microsoft Office applications, particularly Word, Excel, and Outlook.

· Experience with maintaining electronic records and using HR or volunteer management systems.

· A proactive and flexible approach to work, with a willingness to support colleagues as needed.

· CIPD Level 3 qualification (or equivalent) in Human Resources.

· Ability to work effectively both independently and as part of a team.

· Friendly, approachable manner with a commitment to providing a helpful and supportive service.

 

Flexibility

 

To achieve the objectives of this role, a degree of flexibility is essential. The post holder may be required to undertake duties not specifically listed above, provided they fall within the scope of the role and are appropriate to the pay grade. Accordingly, this job description will be reviewed periodically in consultation with the post holder to ensure it continues to reflect the responsibilities and duties of the position accurately.

 

 

Equal Opportunities

 

We are an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic. We recruit and develop our people based on merit and their commitment to achieving positive outcomes. We are dedicated to creating an inclusive and supportive workplace where everyone can thrive.

Closing date: Monday, 15 December 2025, by 5:00 pm.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

 

Please note that if you require employer sponsorship to extend your right to work in the UK, the Refugee and Migrant Centre is not able to support visa sponsorship.

Please note: We are currently recruiting for two separate roles - Project Manager and Administrator. However, we welcome applicants who may wish to apply for both roles combined as a full-time position. These roles are usually carried out by one person, with a combined salary of up to £34,000. If you wish to apply for both roles, please complete only one application and clearly state at the top of your personal statement that you are applying for the full time combined role.

About the Role

Working alongside the Managing Director, you will play a key role in supporting the day to day running of the BDD Foundation. You will help support the smooth operation of charity projects, media campaigns, and collaborations, while supporting the delivery of the charity’s community engagement and outreach activities.

A key focus of this role will be managing and maintaining the charity’s digital presence, including social media channels, newsletters, and website updates. You will plan, create, edit, and share content that reflects the charity’s mission and values, moderate online communities in line with our Social Media Policy, and collate insights to continually improve engagement and reach. The role also includes oversight of the volunteer and fundraising inboxes, ensuring timely responses and smooth communication. In addition, you will provide support for fundraising initiatives, including preparing funding applications, exploring new funding opportunities, and working closely with the Manging Director to help drive the charity’s impact.

This is a meaningful and rewarding opportunity for someone who is organised, values driven and keen to contribute to positive change for people living with Body Dysmorphic Disorder (BDD).

How to Apply

Please submit a CV and a personal statement (maximum 750 words) via CharityJob by 12pm midday on 3rd December 2025.

In your personal statement, please include:

• Why you are interested in the role
• Any connection you may have to BDD or passion for the cause
• The skills and qualities you would bring
• How your experience makes you suitable for this position

Interviews are due to take place on 11th and 12th December 2025

If applying for both the Project Manager and Administrator roles combined, please state this clearly at the top of your personal statement and submit only one application.

This role is open to UK based applicants only and subject to a DBS check.

A rewarding new role within our Volunteering Team, providing administrative support as we enhance the experience for our incredible volunteer community.

Volunteering Administrator
Location: Aylesbury. Hybrid role with options for flexibility
Hours: Part time, 21 hours per week (0.6 of FT)
Salary: £24,000 per annum (£14,400 for a 21-hour week)
Contract: Permanent

Do you have administration experience, excellent people skills and want to make a difference supporting people affected by lymphoma? We’re looking for a proactive and highly organised individual to join our Volunteering Team at an exciting time of growth and development.

This is a varied and rewarding role where you’ll help deliver a high-quality experience for our invaluable volunteer community, so that together we can help make sure no one faces lymphoma alone.

Working closely with colleagues across the organisation, you’ll provide effective administration, communication and support for our volunteering programme. You’ll also champion volunteering, helping to embed its value and impact across all areas of our work. The is the perfect role for someone who is:

• Highly organised and process-driven with a flexible and responsive approach to work.
• An Excellent communicator with a warm and empathic manner to engage with the Charity’s volunteers and supporters, most of who are affected by lymphoma.
• Digitally confident with great IT skills and a willingness to learn new systems.
• Collaborative team player able to work effectively with colleagues across the organisation.

Lymphoma Action is an employer of choice, with staff receiving excellent benefits such as life assurance, an employee assistance programme, flexible working, generous holiday entitlement and enhanced entitlements to sick pay and paternity/maternity leave.

We are the UK’s only charity dedicated to lymphoma, the UK’s most common blood cancer. We’ve been providing expert information and wide-ranging support for almost 40 years, helping thousands of people affected by lymphoma. We have developed a great working culture that focuses on our key values, as well as prioritising a creative, inclusive and supportive environment.

This is a hybrid role, offering the flexibility of office-based and homeworking. Proximity to Aylesbury is essential, as the postholder will be required to attend the office a minimum of once a week and more frequently during the induction period as needed for meetings or to meet the needs of the role.

Please note that applicants need to be resident in the UK and have the right to work in the UK.

Closing date: Monday 15 December 2025, 12pm

Interviews will be held on Wednesday January 7 2026 in Aylesbury

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We actively welcome applications that will help increase the diversity of our workforce, welcoming applications from those with disabilities and from minority groups and from different backgrounds and experiences.

No agencies please.

Position: Administrator
Location: Home-based with regular travel required to Dorking and London, 1/2 times a month
Hours: Part-time, 25 hours per week worked over 5 days
Contract: Self-employed basis
Salary: around £19,500 per annum - subject to experience
Closing date: Friday 12th December

About the role

Next year, Kids for Kids celebrates its 25th anniversary, and we’re preparing for a very special year ahead. This is a unique opportunity to join us at a pivotal moment – to help run our major anniversary celebrations, raise awareness of everything we’ve achieved over the past quarter of a century, and play a vital part in shaping the future of our charity.

For 25 years, Kids for Kids has been transforming the lives of children in Darfur, Sudan – bringing hope, security and sustainable futures to families living through unimaginable hardship as conflict and famine continue to threaten lives.

We are now looking for an enthusiastic, highly organised Administrator to join our small but dynamic team. This is an exciting, hands-on role where you’ll take responsibility for the smooth running of our office and work closely with our Founder and CEO, as well as our Deputy CEO.

We’re a close-knit team with a strong sense of purpose, a culture of hard work, and a shared belief in going the extra mile for the children we support. This is more than just an administrative role – it’s a chance to make a real difference, to be proud of the impact you help create, and to be part of the new face of Kids for Kids as we step into our next 25 years.

About You:
We are looking for someone who has a can-do attitude, is hardworking, efficient, has excellent attention to detail, can work in a fast-paced environment and is good at managing their own time. You will bring with you the following skills and experience:

• Excellent verbal and written communication skills
• Previous Executive Level PA experience or hands-on administrative experience
• Experienced, self-motivated, enthusiastic and dedicated, with initiative and the ability to work as part of a small administrative team
• Reliable and responsible
• Excellent attention to detail where accuracy is essential
• Excellent IT skills with extensive experience of Zoom, Teams and Microsoft Office including MS Excel – ability to use spreadsheets, input basic formulae and remove duplications. Experience of Donorfy is a bonus.
• Excellent research skills

In return:

Kids for Kids is invested in their employees and offers the following benefits:

• Flexible and supportive work environment
• Flexible working
• 25 days annual leave plus bank holidays

How to apply:

Please provide a CV and a cover letter setting out how you fulfil the requirements and your suitability for the position.

Deadline to apply is 12th December. We are looking for the successful candidate to start at the beginning of January 2026. Applications will be reviewed on a rolling basis so please apply early.

Other roles you may have experience in could include:

Office Manager, Administrative Assistant, Executive Assistant, Receptionist, Personal Assistant, Secretary, Data Entry Clerk, Office Administrator, Administrative Coordinator, Administrative Analyst, Administrative Business Partner, Customer Service Representative, Clerical Specialist, Records Manager, Executive Administrator, Events Administrator, Events Assistant.

Administrator

Location: Hybrid – Holborn, London (office & remote)
Contract: Permanent, full-time (Monday to Friday 40hrs pw)
Salary: £28,000 – £30,000 per annum

We are recruiting an organised, proactive, and digitally confident Administrator to join a UK professional membership organisation. This role is pivotal to ensuring the smooth operation of day-to-day activities and enhancing the experience of members through accurate administration, clear communications, and well-coordinated events.

Key Responsibilities:

• Manage all aspects of membership, including applications, renewals, updates, and communications, ensuring a positive experience for members.
• Coordinate governance processes, committee meetings, elections, and the Annual General Meeting, including agendas, reports, and accurate documentation.
• Support the creation and distribution of newsletters, website content, and social media updates, helping to engage and inform the membership community.
• Assist with the planning and administration of annual conferences, awards, and other events, liaising with committee members, delegates, and suppliers to ensure seamless delivery.
• Provide general administrative support, including office coordination, event logistics, and responding to member enquiries.
• Contribute to continuous improvement of systems, processes, and member engagement initiatives.

Skills and Experience:

• Strong attention to detail and excellent organisational skills, with the ability to prioritise and manage multiple tasks.
• Experience with CRM or membership databases; digital tools such as Mailchimp, Canva, or PandaDocs are desirable.
• Experience organising events, meetings, or professional gatherings.
• Excellent written and verbal communication skills, with confidence engaging with a diverse membership and stakeholders.
• Flexible, proactive, and collaborative, with the ability to work independently as required.

This permanent, full-time role offers hybrid working, a supportive and professional environment, and the opportunity to make a real impact on member engagement and the organisation’s activities.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We’re looking for a highly organised administrator to support our global and membership activity. With responsibility for organising events, meetings and supporting senior staff, you’ll have initiative, great attention to detail and the ability to juggle a varied workload, often to tight deadlines.

As the Global Administrator, you’ll play a key role in delivering our international strategy, supporting global engagement, and helping our growing global membership community thrive. You’ll work with colleagues across the College and external partners worldwide to ensure smooth delivery of our global events, travel, and partner liaison activities.

What you’ll do

• Lead the organisation and coordination of the RCR’s global events and activities.
• Arrange travel, accommodation and logistics for senior staff and elected Officers.
• Prepare briefings, itineraries and event materials for global meetings and conferences.
• Act as a liaison point for international partners, maintaining positive and professional relationships.
• Coordinate meetings, networking events and follow-up actions with global stakeholders.
• Support the wider Membership Team on recruitment and retention initiatives.
• Maintain accurate records, databases and website information.

What you’ll need

• Excellent organisational skills with the ability to prioritise, multitask and meet deadlines.
• Strong written and verbal communication skills, with excellent attention to detail.
• Confidence liaising with a range of internal and external stakeholders.
• Calm, adaptable and proactive approach to problem-solving.
• Willingness to travel overseas occasionally as part of global event support.
• Experience of successful working within a team and the provision of a professional, friendly, and reactive service to colleagues is helpful, but not essential if you meet other requirements.

About the Role​

​

Based in the UK, this role will play a central role in ensuring smooth and compliant programme operations, including accurate financial posting, reporting, budget tracking, forecasting, and expenditure analysis.The postholder will play a key role in budget tracking, forecasting, procurement, and day-to-day programme coordination, ensuring compliance with donor and organisational requirements

​

This is a full-time, 18-month fixed-term contract with the potential for extension. As an organisation, we support flexible working arrangements, which can be discussed at the interview stage.​

​

Main responsibilities

​​Fiscal Compliance & Financial Management:

• Conduct spot checks on partner expenses through a bi-annual internal audit process.

• Ensure that all staff, partner and consultant financial claims are eligible costs under the contract, reviewing expenses and rates to ensure audit compliance

​​Kimble Management:

• Manage the project account in Kimble, ensure all rates on Kimble align with agreed consultant rates, adding new lines and making amendments for the team as required.

• Provide support in troubleshooting issues related to Kimble usage and financial reporting, offering practical solutions and coordination with relevant teams.

•Act as a point of contact for consultants, partners and project staff to ensure timely monthly finance submissions and support finance-related queries.

•Lead the maintenance of all expense transactions being reported to the project, including logging regular costs, and overseeing partner and project consultant expense submissions.

​

Skills and Experience:

•At least 2–3 years’ experience in finance or administration within an NGO/development or consultancy setting, including budgeting, forecasting, reporting, procurement, and reconciliation.

•Proven ability to maintain accurate financial records and audit-ready documentation.

•Proficiency in Microsoft Office (Excel, Word, Outlook) and financial management systems, with particularly strong excel skills.

 ​

How to Apply​

​If you are interested in joining our dynamic team, please refer to the Person Specification and submit your tailored CV. The deadline for applying is Sunday, 23rd November 2025. Due to the high volume of applications, we are only able to respond to shortlisted candidates.

​

Please note that the selected candidate must have the right to work in the UK.​

​

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We’re looking for a highly organised and thoughtful Charity Administrator to keep Give a Book running smoothly behind the scenes. You’ll be the quiet centre of our small, purposeful team - the person who ensures our projects, systems, and partnerships are efficient, coordinated, and well supported as our work continues to grow. This is a varied and rewarding role for someone who enjoys detail, structure, and the satisfaction of helping good things happen. You’ll be joining during a pivotal and exciting moment for the charity.

We have an exciting opportunity for two Service Delivery Assistants to join WeMatter - our established and growing pan-England digital service for children & young people who have experienced domestic abuse.

These are home-based roles, working 37.5 hours, on a fixed term contract until 31^st July 2027.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans

• Ongoing training & support with opportunities for career development & progression

About the role:

As a Service Delivery Assistant you will:

• Provide high quality administrative support to the team and service.
• Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards.
• Manage general queries into the service.
• Collate and supply information and correspondence to internal and external contacts in accordance with required deadlines.
• Liaise with referring agencies to improve referral information and the general referral process for victims. May include following up to secure information included in incoming referrals.
• Provide general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings.
• Help to coordinate appointments and sessions held by our CYP Programme Facilitators.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The focus of this role is to provide administrative support to ensure back-office functions are efficient and timely. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard. The role will be varied, and some tasks will change over time as we secure further funded projects that require administrative support.

Pay and conditions.

• The role is a fixed term period of 12 months. We will consider applications for the role on a full or part-time basis, with a minimum of 22.5 hours per week.
• The salary for the role will be £28,124 per year full-time (37.5 hours per week), pro rata for part-time.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts, and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To sort HES inbound post, ensuring items are passed to the correct team or staff member.
• To coordinate HES outbound post requests, collating and printing information to send to households.
• To speak to households by telephone and triage households to appropriate HES projects.
• To book home visits for advisors and retrofit assessors, keeping calendars up to date with appointments, cancellations, and amendments. Accurately completing the home visits risk assessment when required.
• To assist with householder applications for grants and other funding schemes. Contacting clients to complete forms or collate paperwork or electronic evidence.
• To record client details and follow HES team guidance documents to assess the help and support needed.
• To update our client databases and other contact management systems accurately.
• Support the internal and external training programmes, such as booking inductions for new starters, distributing training materials after training sessions and making sure evaluations are completed.
• Help provide HR support for HES staff, through processing annual leave requests or sending appraisal reminders.
• Oversee the smooth running of HES processes, such as the complaints procedure or keep track of subscription packages.
• Maintain stocks of leaflets, factsheets, freepost envelopes, and similar items, including organising printing where needed.
• Take minutes during team meetings and share any actions.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• GCSE in Maths and English or equivalent.
• Experience of providing administrative support to colleagues and external customers or partners.
• Experience of customer service.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people at all levels verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Highly organized at managing time and a busy workload.
• Skilled in use of MS office applications including Word, Excel, and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

Please apply using the application form attached. 

Your application should demonstrate how your skills and experience relate to the person specification on the job description. CVs and supporting letters will not be considered. The front sheet of the form containing personal information will not be seen by the selection panel.

The closing date for applications is 17:00 on Wednesday 26 November 2025.

If you have not heard from CSE by 17:00 on Friday 28 November, please assume that your application has been unsuccessful.

Interviews will take place on Wednesday 3 and Thursday 4 December. The interviews, which will include a task-based element, will be conducted at our offices in Bristol.

If shortlisted for interview, we will ask you to provide evidence demonstrating your eligibility for employment in the UK.

Applications should be sent by email to our Jobs inbox.

Or

By post to Centre for Sustainable Energy, St James Court, St James Parade, Bristol BS1 3LH.