The Role

nasen is looking to recruit an experienced Website Administrator to administer nasen’s website and CRM systems. If you have a high level of programming and analytical skills, excellent technical understanding, with the proven ability to handle pressure whilst meeting tight deadlines then we would love to hear from you.

Who We Are

nasen (National Association for Special Educational Needs) is a membership charity organisation that supports all education practitioners. We provide: Continuing Professional Development (CPD), resources, advice, information and much more to enable all staff to meet the needs of all their pupils.

Role Objectives

• To ensure nasen’s websites and the CRM system are operating effectively and meeting the needs of the organisation.
• To support users of nasen’s IT systems and to be the main point of contact with the relevant external support services.
• To be responsible for familiarising users with the website and CRM and making sure it functions smoothly and efficiently.

Responsibilities

• Oversight of the support and maintenance of nasen’s websites and CRM.
• Coordination of support requests with external providers and leading on staff technical support and nasen membership technical customer support as required.
• Designing and delivering nasen’s website and CRM infrastructure in consultation the Head of Operations and the Head of Sales and Marketing.
• Exploring and developing new capabilities to support the growth and development of nasen.
• Communication of plans and strategies across the team and with senior staff as required.
• Provide support and added features for a technology loaded web space.
• Ensure the compatibility of the website with the full breadth of user interfaces.
• Managing the accessing rights of different users to the website and CRM.
• Management of the settings of the website, including site navigation.
• Analysing website traffic and responding to feedback on the website and/or CRM.
• Overseeing website functionality and performance.
• Responsible for the overall security of the website under the guidance of the Head of Operations.
Other
• To undertake relevant training and development, as required.
• To undertake other duties and responsibilities as required, appropriate to the grade of the post, as agreed with the Head of Sales and Marketing.

Person Specification

Please see attached.

How To Apply

To submit an application, please select 'Apply Online' and submit your CV and covering letter addressed to the Chief Executive, Professor Adam Boddison.

The first round of interviews will be conducted electronically.

Current Benefits

• 25.5 Days annual leave excluding public holidays (plus one additional day at Christmas and Easter)
• Flexible hours (to be agreed)
• 8% Employer Pension contribution
• Enhanced parental leave
• Employee Assistance Programme
• Supported professional development
• 10% London weighting
• Friendly and relaxed atmosphere
• Dog-friendly workplace

Privacy Notice

Please visit our website.

We’re looking for a calm, organised individual with experience of office management in a customer-facing environment to join us as a Data Administrator and provide vital administrative support to a busy city centre Hub.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Our Birmingham Hub is located in the heart of the vibrant city centre. With people living in poor quality accommodation and homelessness in the city on the increase, our services are needed more than ever and our dedicated team provides vital support to a variety of client groups on a wide range of issues.

About the Role
Primarily supporting our Housing First and Navigator services, you will also provide support across the Hub. One minute you might be focused on file maintenance, photocopying, typing or scanning of documents, the next, dealing with invoices and account coding. Helping the service manager and finance team with payments to delivery partners will be important too, as will maintaining accurate records in line with GDPR. And, as you would expect, you’ll be answering the phone, dealing with queries, sending out mailings, managing data and producing reports. Setting up and servicing meetings, helping to maintain our website content and booking staff travel and accommodation - all are elements of this interesting and varied role.

About you
An experienced data administrator with good knowledge of Microsoft Office applications, case management and reporting systems, internet, email and a minimum typing speed of 50 wpm, you have strong analytical skills and an innate ability to collate and interpret data. You also have experience of invoicing, variance reporting and assisting with budgets and are used to communicating with a wide range of stakeholders using various channels. What’s more, you’re great at helping to organise events and happy to play your part in recruitment and service delivery. Put simply, you’re forward thinking and flexible, as well as structured, calm and organised – everything, in fact, that it takes to support the dynamic and fast paced delivery of our services.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.  In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are looking for a motivated and experienced person to join our England Volunteering Development team.

Volunteering Development Officer
Reference number: A5900220
Location: Flexible - Birmingham Office preferred
Salary starting at: Salary Range currently £19,602 to £21,236 per annum increasing to £21,718 to £24,293 with effect from 1st April 2020
Hours: Full time
Contract: Permanent

Volunteering is pivotal for the success of the RSPB, we simply could not save nature without volunteers. With over 12,000 volunteers giving their time and talents regularly, it is so important that we ensure our large workforce are being well supported so they are having a quality volunteering experience, gaining enjoyment and satisfaction from what they do.

We are looking for someone with experience working with volunteers, preferably in a leadership role. You will enjoy working with people and seeing how you can have a positive impact on our activities on the ground. This role covers a large geographical area, so you will be organised and work consistently so that you are visible to the teams you support, even if you can't be everywhere in person. You will have excellent communication skills and feel comfortable talking to teams at all levels

As a Volunteering Development Officer, you will join a small development team to advise volunteer line managers on excellent volunteering management, policy and best practice. You will also be a champion for change, looking for ways of doing things better. This role is about influencing and inspiring others so they are driven to work with more volunteers and in innovative ways. For the organisation to grow and ultimately save nature, we must mobilise and develop volunteers across all areas of the business, it is the role of the Volunteering Development Officer to give the energy and expertise needed to realise that change.

Previous applicants need not apply.

Closing date: 5 April 2020
Interview date: 15 April 2020

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website, where you can download the role profile and application details.

Our job information pack and accompanying role profile on our website, tells you all about the key result areas and the skills and experience needed for the role. Please make sure you include reference number A5900220 on your application.

No agencies please.  

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 36 years. With an active presence in over 40 countries, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.

Our Head office based in Birmingham, UK, is currently recruiting for the position of ‘Executive Assistant (Director of External Relations and Advocacy)’. The division’s responsibilities include brand protection and reputation management; international media relations and advocacy; IRW’s website, publications and social media platforms; internal communications; and staff training.

In close cooperation with the other divisions of the organisation and the direct line reports of the Director of External Relations and Advocacy (ERA), the Executive Assistant will help the ERA Director achieve the Division’s agreed strategic aims and objectives.

The successful candidate must have or be:

• Ideally degree educated, and particularly useful if this is in a relevant discipline (such as international development, NGO management, policy development, communications/marketing)
• Significant previous experience of providing senior executive support
• Some knowledge of the social media landscape, coupled with some experience in creating social media content
• Previous experience of analysis and research
• Good knowledge and sound understanding of the needs, sensitivities and professional discipline of public communications and external relations
• Skilled in exercising discretion and sound judgement when dealing with unexpected issues
• Willingness to travel and work outside normal office hours

Islamic Relief promotes equality and meritocracy, and seeks individuals who are sympathetic to the IR values of Sincerity, Excellence, Compassion, Social Justice and Custodianship – together with our policy standards on Anti-Bribery and Child Protection and our extensive staff Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career, we will be glad to hear from you.

Please Note: Interviews are expected to take place Mid-April 2020. Only shortlisted candidates will be contacted.

Pre-employment checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

For UK based roles, we are only able to accept applications from candidates who have the right to work in the UK. We are unable to progress applications which would require sponsorship.

Islamic Relief is an equal opportunities employer

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

About the role

This is an exciting new position in our ambitious and award-winning fundraising team, committed to finding innovative ways to build Crisis’ profile and support across the UK

In this role, you will be responsible for contributing to income growth across the West Midlands, and you will be involved in the development of networks and activity to generate funds from communities, individuals, local trusts, companies and volunteer fundraising groups, whilst ensuring an excellent supporter experience.

About you

To be successful in this role you will have previous experience of using your excellent communication skills to build a wide range of successful relationships and deliver first-rate supporter or customer care, ideally including having worked with volunteers.

You will be comfortable working remotely, often away from other fundraising colleagues, and will need to demonstrate your ability to use your own initiative to research and identify opportunities and deliver projects or events.

And, you’ll be highly motivated to help achieve the change needed to end homelessness altogether.

Benefits

As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy

• Mandatory pension scheme, with an employer contribution of 8.5%

• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply

If this sound likes the opportunity for you, please visit our website to apply online. In the supporting statement section, please address points 1, 2, 4 and 5 only of the person specification, which is available on our website by clicking on the red 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website. 

Closing date: 29th March 2020 (23:59)

We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

For more information about our work and to see our work in action, please visit our website.

 
Registered Charity Numbers: E&W1082947, SC040094

Senior Credit Controller

Are you a Senior Credit Controller looking for a new challenge, working for an organisation that makes a real difference to the lives of vulnerable people?

Position: Senior Credit Controller

Location: Coventry

Salary: Up to £25k per annum depending on experience

Duration: Full time, permanent

Benefits: 25 days annual leave + bank holidays pro rata, benefits scheme offering discounts and cashback at high street shops and major supermarkets, gyms etc., Free confidential access to 24hr assistance program for counselling, advice and support

About the role:

Our client offers care and support services to people with learning disabilities, autism, acquired brain injuries, mental health support needs and other complex care needs, helping them to live life to the full. They are seeking an experience Credit Controller to work within their friendly team based in Coventry.

Key responsibilities will include:

• Maintain or lower funder/debtor balances, so risk of increased 60-day debt is reduced.
• Respond to invoice disputes or contractual queries to aid payment.
• Ensure billing information meets client/contractual requirements.
• To collect both due and overdue transactions within the Sales Ledger so that balances are maintained or lowered.
• To understand 60+ day debt and look to reduce and/or stop where possible other debts from ageing to 60+.
• Manage complex and challenging accounts.
• Secure payment promises/then receipt of payment promises to hit Company/Group Cash Collections targets
• Reconcile accounts (payments and/or credits/adjustments against invoices/amended invoices/debit notes) when required if balance outstanding is disputed by funder/debtor.
• To understand debtor disputes or queries and involve others within the Company/Group that promotes resolution/allows payments to be released.
• Support the regional administrators with debtor reports; aged debt analyses; weekly debt calls and raising of fees when required.
• Monthly reconciliation of Residential personal accounts and liaise with finance team and the RA when the need arises.
• To ensure all cash receipts are allocated to the Sales Ledger appropriate funder/transaction in a timely and accurate manner.
• Authorise credit notes, re-works and refunds in line with company approval limits.
• Through on going contact with debtors, assess the need to issue a final notice on an account and recommend legal action where appropriate.
• Assist with fees uplift and ensuring that any fee changes have been updated on the system.

About You:

The successful Senior Credit Controller will bring with them the following skills and experience:

• Exceptional communication skills, including verbal and written
• Good negotiation skills
• Aptitude for problem solving and implementing processes
• Minimum three years’ experience in a Senior Credit Control role or similar
• Excellent analytical skills, including experience of Microsoft Excel and Word
• Ability to lead by example and inspire others
• Able to work well as part of a team and on own initiative
• Possess good self-motivational skills
• Strong supervisory and leadership skills

Although not essential Knowledge of ‘Access’ accounting system would also be highly desirable for this role.

Other roles you may have experience of could include: Credit Controller, Senior Credit Control, Senior Accounts Receivable Clerk/Credit Controller, Credit Control Assistant, Credit Control Clerk, Credit Control/Collections, Credit Control Supervisor, Credit Control Manager, Billing and Credit Control Manager etc.