JOB DESCRIPTION

JOB TITLE: Private & Social Landlord Liaison Officer

ACCOUNTABLE TO: Housing Services Manager

WORK LOCATION: Birmingham

OFFICE BASE: Highgate

PURPOSE OF THE JOB

To work within the Resettlement Team.

• To assist vulnerable clients, who are homeless and where there is no duty owed under homelessness legislation, to identify and secure suitable private & social rented accommodation.
• To source private & social landlords and letting agents and to build and maintain professional working relationships with them
• To provide a flexible and responsive service to landlords and clients throughout the lettings process
• To manage a fluctuating caseload of clients and support clients effectively to deliver positive outcomes
• To work within a coaching framework, imparting skills to clients to improve their ability to maintain a tenancy

MAIN DUTIES WITHIN THE JOB
Pre tenancy tasks

1. To take pre-assessed referrals from our in-house resettlement team

2. To complete affordability calculations with clients preparing to move into private & social rented accommodation

3. To contribute towards an action plan with each client in collaboration with their Key Worker where appropriate

4. To contribute towards risk assessments and ensure that appropriate risk management strategies are in place

5. To assist with the planning and delivery of pre-tenancy workshops and ensure that clients attend these

6. To encourage peer support and involvement opportunities within the workshop groups to widen the support networks for clients to promote independence and tenancy sustainment

7. Sourcing referrals into the hostel from Voluntary & Statutory agencies (Prisons, Probation Service and Homeless Networks) across Birmingham.

Establishing Tenancies

1. To provide support to clients to help them identify suitable properties including searching for properties in papers and websites as well as contacting private & social landlords and letting agents

2. To arrange and accompany clients to viewings of properties

3. To support clients in negotiating with landlords where appropriate, including that the property meets minimum safety standards and is well maintained

4. To agree rents with landlords, including negotiating rents within LHA rates, prior to clients taking up the tenancy

5. To make or assist with funding applications, budgeting loans or charitable grants as appropriate and/or liaise with local authority housing departments or social services

6. To ensure that clients fully understand their rights and responsibilities of their tenancy agreement prior to commencement of tenancy

7. To assist clients to set up regular rent payments to their landlord e.g. standing orders

8. To assist clients to make a housing benefit application and arranging direct payments to landlord where appropriate

9. To accompany clients to the tenancy, sign up and take lead responsibility with the practicalities of setting up the tenancy (e.g. tenancy agreement, inventory, housing benefit claim/direct debit etc)

10. To identify additional support needs of clients and make appropriate referrals to specialist agencies as required

11. To prepare reports and case studies at the end of support and as required

12. To promote client consultation and involvement as a core function of the role

Landlord Liaison tasks:

1. To build up a portfolio of private & social landlords and letting agents willing to let properties to vulnerable clients

2. To be the main contact and to develop strong pro-active relationships with private & social landlords and letting agents

3. To creatively address barriers by landlords accepting benefit claimants, through negotiation and relationship building

4. To be the conduit between landlord and client at all stages of the process from the pre-tenancy stage until move-in

5. To provide advice to landlords on legal obligations, e.g. deposit protection, tenancy agreements or other good practice information about letting and property management

6. To assist landlords with pre-tenancy administration tasks (e.g. tenancy agreements, inventory, housing benefit claim/direct debit)

7. To attend relevant network meetings and forums

8. To offer advice to landlords around issues with challenging tenants

Other generic tasks:

1. To contribute to the networking and promotion of the scheme within the West Midlands and with external agencies
2. To maintain electronic files and appropriate recording in line with St Anne’s client database recording/protection policy
3. To observe the quality of standards within the service and abide by policies and procedures
4. To adhere to all the policies set by the charity - specifically, Equal Opportunities,  Confidentiality, Data Protection, Safeguarding Children & Adults, Integrity at Work
5. To ensure the health and safety for yourself and the client whilst working
6. To be able to set clear boundaries and work within the confines of the professional role
7. To attend appropriate training and provide feedback as appropriate
8. To participate in supervision as set by organization's supervision policy
9. To participate in team meetings as required
10. To participate in any office duty cover systems as required by managers
11. To have a flexible and imaginative approach to service provision

This is a developing service and post holders should be aware that their Job Description may change to meet future service development needs.

Learning and Development Officer
London, EC4 or Birmingham, West Midlands (with some travel to training sites)

About Us

Money Advice Trust provides free information, advice and resources to help people successfully manage their finances. With demand for money advice consistently outstripping supply, finding more efficient ways of helping people is at the heart of our work.

Every year, we provide thousands of free training places for money advisers across the UK through our ‘Wiseradviser’ programme through both face-to-face and online channels. We enable trainees to help people across the UK tackle their debts and manage their money with confidence.

We’re now looking for a Learning and Development Officer to join us and support the success of our Wiseradviser programme, working from our London or Birmingham offices.

The Benefits

- Salary of circa £26,500 per annum (circa £28,000 with London Weighting)
- Generous pension
- Death in Service
- A range of health and wellbeing benefits
- Money saving initiatives 
- Rewards for working in line with our values
- 29 days’ annual leave, the option to buy/sell leave and one duvet day per quarter (taken out of leave allowance)

If you are a money adviser with knowledge of e-learning systems, this is a brilliant opportunity to help other debt advice professionals to improve their expertise and do more to help those facing financial difficulty. 

Money Advice Trust is an exceptional organisation to grow with. Not only do we live by a strong set of values that ensure all our teams are supportive, innovative and balanced, we also help hundreds of thousands of people each year through advice and face-to-face interaction.

You will have the chance to contribute to the development of our training offering, including leading our course review process, to ensure people are given the support they need to tackle their debt. 

The Role

As a Learning and Development Officer, you’ll co-ordinate our free Wiseradviser training, which provides training to debt advisers across the UK.

You’ll organise face-to-face training and e-learning support, providing excellent customer service to both debt advisers and the tutors delivering training. 

Additionally, you will: 

- Book tutors and venues for training 
- Support course development and review projects
- Work with subject matter experts to improve learning materials 
- Contribute to quality assurance processes 
- Travel to sites to support the smooth running of events 

About You

To join us as a Learning and Development Officer, you will need: 

- Experience of working as a money adviser, with expert knowledge of the UK debt advice sector
- Experience of e-learning systems 
- Sound knowledge of translating technical debt advice into plain English 
- The willingness to travel to sites throughout the UK

Ideally, you’ll have experience of working in the not-for-profit sector, but this is not essential.

We want to hear from you if you’ve worked as a Debt Adviser, Debt Advisor, L&D Advisor, Money Adviser, Learning and Development Advisor, Debt Advice Trainer, L&D Co-ordinator, or Training Officer. 

Webrecruit and Money Advice Trust are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are seeking your next challenge as our Learning and Development Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We are looking to recruit to the exciting post of Service Quality Officer, 0.5 FTE, within the Service Development team until March 2020.

You will be part of a dynamic team working with 350 debt advisors based in over 130 advice agencies delivering a large debt advice project in England and Wales.

You will have a massive contribution to the success of the project by monitoring and improving the quality of debt advice delivered.

This busy and varied role will not only test your influencing and negotiating skills, but provide the opportunity to work with a variety of originations and individuals. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Both internal and external candidates are required to complete an online application form using the job pack, identifying their experience against the essential and desirable criteria. 

Purpose of the Job

To support clients in optimising their physical, emotional and mental health & wellbeing

The Health and Wellbeing Officers duties include:

Assisting clients with:

• GP registration
• accessing dentists, opticians and free medication/prescriptions/help with other health costs if on low income or claiming benefits – HC1/2 Applications
• accessing mid-wives
• understanding the appropriate use of the various points of NHS delivery
• understanding hospital letters
• accessing support with mental health
• accessing parenting classes and ‘stay and play’ groups in their locality
• resolving issues around health charging

Delivering periodic sessions to small groups of clients which:

• address clients’ low-level mental health conditions including orientation to the locality
• assist clients in understanding parenting norms in the UK and the support that can be provided by Supporting Family Hubs/Children’s Centres
• raise awareness of Violence Against Women and Girls (VAWG) issues

Recruitment of clients to, and coordination of the Latent TB screening clinic hosted at RMC offices

Meetings & Networking

• To attend relevant meetings if required

Administration

• produce statistical data and appropriate case studies as may be required by management or funding bodies

Divisional Fundraising Officer

Hft is one of the largest and longest-established charities supporting people with learning disabilities. We work with people with learning disabilities to enable them to live the best lives possible. It's about giving people with learning disabilities the chance to have the kind of lives we might want for ourselves, or for our loved ones. This is what we do and this is why we need you to join our Fundraising Team.

Position: Divisional Fundraising & Supporter Care Officer
Location: Central Support, home based with travel in the Central division, ideally in or around north Birmingham
Job type: Part Time, Permanent
Hours: 21 hours per week
Salary: £19,469 pro rata
Benefits: Hft Plus benefits package (discounts and rewards across shops, restaurants, gym membership and days out), 20 days holiday (plus 8 bank holidays) increasing to 25 days after first year, contributory pension scheme and life assurance, an Employee Assistance Programme, annual staff award schemes, access to award winning training and development

Closing date: Friday 25 October 2019

About the role:

There has never been a more exciting time to join us. With the implementation of a new fundraising plan, we are ambitious to grow to help even more people with learning disabilities.

We are looking for a passionate and professional individual to join our team to help us engage with new and existing supporters. As the Fundraising and Supporter Care Officer in Central England, you will help maximise income and awareness for Hft by supporting the Divisional Fundraising Manager in developing regional fundraising activity.

You will assist the Divisional Fundraising Manager to achieve ambitious targets by proactively supporting individuals and organisations in their fundraising activities for Hft. No two days will be the same as you’ll be working with services, individuals, groups and corporates, supporting them with their fundraising ambitions.

About you:

We have big ambitions at Hft. However, these can only be achieved with the right people with the right skills and attitude.

The successful candidate may have a proven track record in fundraising or a supporter care administrative role and have ideally worked in the charity sector. But equally you could be looking for your first job in a charity; or someone outside of the sector looking to gain some amazing experience in a brilliant fundraising team. You will be self-motivated and task focused with excellent time management skills.

You will need to:

- Have a full UK driving licence and access to a car.
- Have a sufficient Broadband connection.
- Live in the region stated. Candidates who live outside should highlight an intention to relocate to the area in their covering letter for their application to be considered.

We look forward to hearing from you!

Strictly no agencies please.

You may have experience of the following: Divisional Fundraising Officer, Supporter Care Officer, Supporter Administrator, Customer Services Assistant, Customer Services Administrator, Fundraising Administrator, Supporter Engagement, Customer Service, Accounts Assistant, Administration, Third Sector, Customer Support, NFP, Not for Profit, etc

Ref: 89598

in2scienceUK is looking for two part-time Regional Programme Officers to coordinate our innovative programme giving young people from low income backgrounds the opportunity to reach their potential in STEM.

To date, the charity has supported over 1000 young people from low income backgrounds through an impactful programme involving STEM work placements and skills days. Over the next two years we have ambitious aims to grow the programme to support more young people throughout London, the South East, South West, East of England and the West Midlands and you will be pivotal in enabling us to do so.

As the in2scienceUK regional programme officer you will be someone who enjoys working with young people and has an understanding of the barriers facing young people from low socio-economic backgrounds access higher education. You will also be able to work with the Regional and London team and with multiple external stakeholders to deliver programme related activites, workshops and events.

Key Tasks:

• Conducting recruitment of students and hosts, which may include school visits, outreach to potential hosts, as well as working closely with organisations and academic institutions, speakers and existing partnerships.
• Coordinating student interviews and placement matches.
• Facilitating the delivery of skills and knowledge-focused workshops as required to support young people develop the neccessary skills to be confident in thier persuit of their future careers.
• Coordinating placement visits and other means of monitoring and supporting students and hosts during their placements.
• Reviewing and preparing materials for students and scientists at induction days.
• Maintaining up to date records through the programme’s database, supporting evaluation and research needs and ensuring data protection.

Key Skills:

• IT skills: competent user of Word, Excel, Powerpoint, Gmail and relevant database experience.
• Ability to write clear, accurate and appealing text for different audiences.
• Excellent presentation skills.

Personal Qualities:

• Passion for working with young people.
• Excellent communication and interpersonal skills that adapt to a range of audiences.
• Highly organised and efficient, able to prioritise tasks and be persistent.

Please send a CV and covering letter. Your covering letter should be no more than two sides of A4 and should outline why you are interested in this position and how you meet the criteria above, drawing on specific examples. Please indicate which regional role you are applying for.

Position: Regional Programme Officer

Location: Birmigham or Exeter (work from home) some regional travel required.

Hours: 16-24 hours/per week (to be agreed with candidate)

Salary: 24,000 - 27,000 (pro rata)

Contract: 9 month fixed-term contract

Department: Expert Advice Team

Contract Duration: 12 months

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re looking for a Business Support Officer to manage our two Business Support Administrators and support teams within the Advice & Advocacy Directorate. This is a great opportunity to use your administrative skills, management experience and previous project work to assist with our policy development, advice giving and advocacy.

You’ll be working in a fast moving environment where the work is varied, so you’ll need to be flexible and have a proactive approach to problem solving, good organisational and excellent IT skills. You’ll be responsible for managing the workload of the Admin Function, prioritising and dealing with stakeholders requirements.

You’ll be the first point of contact for people who need help with a wide range of tasks and will support with admin tasks like booking transport, processing finances, assisting with the organisation of meetings/events and coordinate a variety of project work.

If you would enjoy providing admin and project support in a fast-paced environment in our friendly division and have excellent communication skills we look forward to hearing from you. 

This is a fixed term 12 month position. The role is full-time and the salary is £24,654 + London weighting of £3,520 if applicable.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Interview date: 06/11/2019

Grants and Trusts Fundraising Officer (Grant Makers & Corporate Giving)

Autism West Midlands are the leading charity in the West Midlands for people on the autism spectrum. We use our expertise to enrich the lives of autistic people and those who love and care for them. Our passionate, expert staff and volunteers work across all age groups and abilities, providing direct support.

A diagnosis of autism can leave a family with more questions than answers.  Many parents suddenly find themselves facing a scary and uncertain future. We are here to support the families through the tough times, to offer a helping hand along the way; a life-line or just a friendly ear to listen, understand and advise.

Salary: £22,500 Pro-rata

Hours: 22.5

Location: Head Office (Kings Norton)

The main purpose of the role is:

Many of the community services offered through Autism West Midlands are non-statutory funded. The post-holder will be responsible for identifying and maximising funding opportunities through voluntary funded sources such as charitable and corporate foundations and trusts, grant makers, and major donors. They will make applications to the above, as well as identifying and building relations with potential corporate supporters.

Responsibilities include:

• Research funding opportunities through voluntary funded sources including charitable and corporate trusts and foundations, corporate giving, grant makers, and government grants.
• Write persuasive applications to charitable trusts and corporate trusts as well as making charity of the year applications.
• Manage and develop key contacts at new and existing trust and foundations.
• Write, edit, proof read and following agreement by the relevant personnel, send funding proposals to foundations and trusts in line with the charity’s tone of voice, and branding style.
• Ensure bid applications are completed to the highest standard.

At Autism West Midlands we offer a competitive benefits package including:

• 33 days annual leave (pro rata)
• A fully paid for Healthcare Cash Back Scheme
• Employee Assistance Programme
• Life Assurance
• Specialist Training
• Company Sick Pay
• Company pension scheme
• Regular supervisions and peer support
• Free onsite parking

This is a full time post based at the Queen Elizabeth Hospital Birmingham, supporting four hospital charities - Queen Elizabeth Hospital Birmingham Charity, Heartlands Hospital Charity, Good Hope Hospital Charity and Solihull Hospital Charity – which all work together with the administration carried out at the Queen Elizabeth Hospital Birmingham offices.

The Grants Assistant will work closely with other members of the hospital charity, in particular the Senior Grants Assistant, to efficiently administer the grant making programmes at each of the four hospital charities.

Working as part of a team the post holder will have specific responsibility for accurate inputting of charitable orders, checking suitability of grant requests, correspondence with suppliers and procurement teams.

The post holder will also learn how the Charity proactively seeks feedback on its grant programme, and will be actively involved in sending out and obtaining grant review forms and passing on interesting case studies to the Charity’s communications team.

Ammalife is growing and we need a professional with integrity to use their initiative to help drive our vision forward. You'll be working alongside a committed team of volunteers to tackle maternal mortality in some of the poorest parts of the world. You'll be managing our operations so that good ideas have impact.

Reporting to the Chairman and the Board of Trustees, the Operations Manager will be responsible for overseeing the day to day running of the Charity and he/she will be instrumental in maintaining good governance within the Charity. To these ends, the Operations Manager will be a full member of the Executive Board. As a small charity, there will be times when flexibilityand task sharing with the Projects Officer and volunteers will be required. In the main however, the post holder will be responsible for the following:

• To be the primary point of contact for the Charity
• To ensure good communication with the public, donors, our Patrons, and partner organisations via emails, newsletters, the website and social media.
• To build and maintain an appropriate CRM and database of donors, taking account of data security.
• To maintain a volunteer database and manage volunteer activities in collaboration with others on the Executive.
• To develop a pipelinefor projects (with Ammalife's advisory clinicians) and oversee the management of the Charity’s projects.
• To support the chairs of the Charity’s meetings (Board of Trustees, Executive Board, AGM).
• To liaise with our media volunteers to ensure a high profile for the Charity’s activities.
• To develop, review, and update operational policies in line with legal and statutory requirements.
• To populate and maintain the Charity’s risk register.
• To facilitate the production of the Charity’s statutory annual returns.
• To represent Ammalife externally and build relationships with key stakeholders to optimize funding opportunities.
• To keep up-to-date with changes in the legal and regulatory external environment as it impacts upon charities
• and fundraising.
• To work with outside agencies and consultancies where appropriate. 
• To manage the Projects Officer

Full time – 5 days per week (7 hours a day)

Temporary contract for 12 months or until the substantive post holder returns

Closing date: 9am, Monday 4th November

Interview date:  Wednesday 13th November at our office in central Birmingham

Children’s Liver Disease Foundation (CLDF) is a national charity based in Birmingham. We take action against the effects of childhood liver disease, providing information, support, research funds and a voice for all affected. At least twenty children are diagnosed with a liver disease every week in the UK.  CLDF is the only UK charity dedicated to fighting all forms of childhood liver disease, for which there is still no cure. With innovative support programmes and development plans to increase our reach even further, the charity never stands still. Please find out more about the difference we make on our website.

We are looking to recruit a confident and efficient Office Manager to provide maternity cover for a 12 month period. This is an important and central role within the charity and you will be responsible for all areas of office administration, taking the lead to ensure the day to day smooth running of the office. You will possess a natural ability to think on your feet and find solutions to operational challenges. No day is ever the same. You will need a flexible, calm, proactive approach with a can do attitude and be willing to develop within the role.

Key responsibilities include implementing and maintaining IT hardware and software systems (including telephones); management of the charity’s database (Raiser’s Edge); direct mail communications; administration and implementation of all office Health & Safety (including holding the posts of First Aider and Fire Marshal); managing the office volunteer workforce; overseeing and advising on the charity’s GDPR/Data Protection compliance; providing administration for the management of CLDF’s research portfolio and supporting the Chief Executive in all administrative matters relating to recruitment and HR, safeguarding and governance. For a full summary of all operational duties and responsibilities please refer to the job description.

The role requires someone who is hard-working and tenacious, has the ability to work on their own initiative, with excellent organisation and time management skills and who thrives in a busy yet small team environment.

If you have a proven track record in office management and administration, with the drive to play a supportive role in helping the charity achieve its goals and an empathy for the life changing work we do, then we’d love to hear from you.

We are seeking an enthusiastic, creative and energetic individual with a passion for charity fundraising to join our busy and thriving West Midlands fundraising team. You will be responsible for all administrative aspects relating to fundraising in West Midlands, and provide first class administrative support to the whole team assisting them in maximising fundraising opportunities and providing a gold standard service for our donors and supporters, with specific emphasis on marketing, administration, event support and volunteer recruitment and retention.

To succeed in this role you will need an impeccable eye for detail, be an exceptional communicator and a self-starter with excellent time management. You should be prepared to work at a fast pace and be able to prioritise your own workload.

For further details please see the job pack

Legacy Fundraising Coordinator

Location: The Cedars

Status: Permanent

Salary: £16,055 - £20,615

Closing Date: October 25, 2019 5:00 pm

We are looking for a dynamic coordinator to help us grow our vital income from legacies through efficient administration and effective marketing of gifts in wills that have been left to Compton Care. You will be joining a busy and expanding fundraising team and will be helping to deliver a new income generation strategy with a focus on great supporter experience.

Role requirements:

• Manage and administrate a legacy caseload – dealing with enquiries, correspondence, updating the CRM database and ensuring all matters are dealt with in a compliant and legal manner.
• Act as first point of contact for all Legacy Giving enquiries, notifications and pledges.
• Deliver a gold standard supporter experience and a clear communication plan for each pledge or gift in will.
• To effectively market legacies in order to secure pledges from supporters and meet legacy income targets.
• To collaborate with other fundraising team members to deliver and grow key legacy fundraising initiatives such as Make a Will Month.
• Seek to engage with industry professionals such as solicitors, estate and wealth management services etc in order to market Compton Care’s need for legacies.

Qualifications/Skills/Experience:

• Minimum of 5 GCSEs (including Maths and English) or equivalent.
• Experience of Legacy administration
• Knowledge of fundraising databases or commercial equivalent
• IT literate with good experience of MS Office and database systems as appropriate for the role
• Experience of promoting fundraising campaigns, events or products.

Do you like variety? Have you organised and managed successful events, have you experience of managing a website and do you like working with teaching professionals? Do you want to make a difference to the lives of those who are learning English in the UK? Would you like to work for a national charity with wide reach into different ESOL (English for Speakers of Other Languages) provision and a national policy role? If you answered 'Yes' to these questions, you might be interested in being our new National Coordinator!

The National Association for Teaching English and Community Languages to Adults (NATECLA) is recruiting for a new National Coordinator. The role will be 60% of full time over 3-4 days a week, and can be done remotely, although we are particularly looking for someone who can attend our office in Birmingham at least monthly.

Who we are

With over 500 individual and institutional members nationally, we are the membership body for ESOL and community language practitioners in the UK. For over 40 years we have supported our members with professional development opportunities, individually and sector-wide. We connect ESOL professionals with their local peers and we have shaped the sector through our policy engagement at the highest levels. Most recently we have been influential in encouraging the government to create a national strategy for English language, part of the new integration strategy.

The role

As our National Coordinator, you will be responsible for the day-to-day running of our membership charity, organising national events such as our popular and successful annual National Conference, working with regional branches, and marketing and communications with partners and external bodies. You will supervise the Assistant National Coordinator, who is based in our Birmingham office, and work closely with her.

How to apply

Click on the link to our website and send us your CV and personal statement describing how you meet the person specification. 

Applications close midnight Sunday, 3rd November 2019
• Interviews 12th November 2019 
• Interviews are likely to be held in Birmingham or London