Referral Support Officer, Advicelink Cymru

Department: Wales

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under- represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We have a vacancy within our Wales team for a full time Referral  Support Officer. This role is funded by the Single Advice Fund until end March 2023. Based in the Wales Partnerships Team, we are looking for a proactive and conscientious person with great attention to detail to provide administrative and organisational support to the team, including liaising with partners to increase referrals from priority groups into Citizens Advice services. This work will contribute to our organisational EDI objectives and the Welsh Government’s strategic equality objectives. 

The Referral Support Officer will work with colleagues within Citizens Advice, the Local Citizens Advice Network and with partners to support referrals. This will include sharing training resources, managing enquiries, managing referral capacity, keeping up to date with developments, and learning from good practice.

You will be well organised, self motivated, and an excellent communicator, with an ability to establish effective working relationships with people at all levels across a range of organisations and differing business cultures. You will have a proven ability to influence and negotiate with external and internal stakeholders, and the ability to understand, explain and work within standardised processes e.g. referral systems.

Our commitment to flexible working extends to where we work. As Covid restrictions ease, Citizens Advice are moving towards a permanent mix of office and home based working which will give much more choice to staff, while still maintaining the best of collaborative working.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

We are looking for an IT & Estates Officer to provide central administration, IT support and ensure our buildings are always maintained to the highest standards, creating a safe and secure environment for all our people.

This is an exciting opportunity for an enthusiastic and capable individual to join the Sandwell & Walsall team providing essential support across the organisation. The successful candidate will provide initial IT support and administration whilst maintaining, reviewing and monitoring premises maintenance schedules ensuring full compliance and integrity.

Closing Date: Sunday 07th November 2021

Provisional Interview Date: Tuesday 16th November

PAPYRUS is the national UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people.

Administration Officer – West Midlands

PAPYRUS Prevention of Young Suicide is the national charity for the prevention of young suicide, founded in 1997. We have grown very successfully since then and currently have bases in Warrington, Birmingham, London, Cardiff and Belfast.

We are looking to recruit an Administration Officer in Birmingham to provide a full and effective comprehensive range of administrative support to workstreams/projects, which will enable the charity to fulfil its function within the region to a high-quality standard. The successful candidate will initially work from home.

To be successful in this role you will have:

• Demonstrable experience in an office administrator role or equivalent including diary management, dealing with correspondence, preparation of meeting papers and general administrative duties
• A good working knowledge of Microsoft packages (e.g. Word, Excel, Access, PowerPoint) and hands on IT experience of database packages including electronic filing systems and online platforms
• Excellent organisational skills with the ability to manage the time of self, prioritising tasks to meet challenging deadlines
• High level of customer service skills

Salary: NJC scale spinal point 4 – 6 (£18,933 - £19,698)

Please visit our website to review the full job description and person specification for the role. To apply for the position please complete the application form on our website detailing how you meet the criteria for the role. Please return your completed application to HR email address or to HR, PAPYRUS, Unit 1 Bankside, Warrington, WA1 1UP.

Closing date: 29th October 2021 Interview Date: W/C 15th November 2021

PAPYRUS is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The group expects all staff and volunteers to fully support and promote these commitments.

This is an exciting time to join Muscular Dystrophy Support Centre (MDSC)! We are a small but growing charity with a dynamic, supportive and committed team and a flexible working environment. The role of Administration Officer will have a big impact in supporting our charity’s growth and sustainability and presents a unique opportunity to work in a small, close-knit team and see the difference your work makes to the wellbeing of our service users.

The Administration Officer will take a lead in ensuring that the Charity’s operations, monitoring and reporting requirements are fulfilled, supporting the Chief Executive and Senior Management Team. They will also play a vital role in ensuring we are able to maximise the efficiency of our operations by exploring opportunities for improved systems and processes, better integration within our team and effective progress monitoring and reporting against our therapy activities (outputs).

We are seeking someone with proven administration experience who is highly proficient in MS Office and has strong organisational and problem-solving skills. A charitable mindset and strong communication skills (both verbal and written) are also important.

Context

Muscular Dystrophy Support Centre (MDSC) is committed to transforming access to physical therapies for people with muscular dystrophy (MD) in the Midlands. From our headquarters in Coventry, and with satellite clinics in Birmingham, Leicester and most recently, the Black Country we support 400+ people with MD, primarily by providing specialist physical therapy on a long-term basis.  We are the only organisation in the Midlands region to do so, and one of only two in the UK. 

Before the COVID-19 pandemic, we secured a five-year grant from the National Lottery Community Fund to build a platform for expansion to meet significant demand throughout the Midlands and beyond.  Funding has enabled us to recruit additional staff, and build a strengthened organisational structure and finances, and the Administration Officer will play an important role in facilitating our progress. By 2025 we plan to be supporting over 1,100 people with MD and provide therapy at further satellite clinics in Worcestershire and Northants.

Our Board of Trustees all either have muscular dystrophy or have a family member with MD and are closely connected with the team to support the work of the Charity and service users.  Our team work together collaboratively in a people-centred approach to provide meaningful support to our service users and each another.

Please refer to the Job Description and Person Specification for further information. For an informal discussion about this role please contact Sarah Ann Moore, Chief Executive.

How to apply

Applicants are requested to upload a CV and covering letter detailing how your experience fits the person specification. The closing date for applications is 4 November 2021. We plan to be holding initial interviews on 11 November 2021. Further information is available on our website.

Other information

We positively welcome applications from all sections of the community and actively promote equal opportunities. Please note this position requires full references and a DBS check which will be carried out prior to employment.

In the event of a high number of applications, we reserve the right to close the application process early.

Administrator in Warwickshire Service (part time, fixed term)

Contract: Fixed term until 31st March 2022

Hours: This role is a 22.5 hour position. However this role will be temporarily working 30 hours per week until 31st March 2022 and the salary will be amended to reflect this.

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

The domestic abuse service ​in Warwickshire co-ordinates the MARAC – Multi-Agency Risk Assessment Conferences.  These are meetings where information is shared on the highest risk domestic abuse cases between representatives of local police, health, child protection, housing practitioners, Independent Domestic Violence Advisors (IDVAs), probation and other specialists from the statutory and voluntary sectors.

We are looking to recruit a candidate with excellent organisational skills to provide high quality support to the MARAC Co-ordinator and ​the administration of the MARAC meetings. You will collect and record information on MARAC cases and identify issues to be raised with the MARAC Co-ordinator. Taking and distributing accurate minutes of MARAC meetings, will be part of this role, as well as keeping track of outstanding actions from across the partnership, liaising with partners and reporting overdue actions to coordinator.

The successful candidate will have outstanding administration skills and the ability to use initiative and judgment in dealing with colleagues and partner agencies. You will communicate clearly and concisely, in your written and oral communication and work successfully both independently and as part of a team. ​Whilst experience working within a similar field is desirable, this role is open to all applicants with administrative skills keen to get into the sector.

You will be familiar with collecting data, be a motivated learner and have proven ability to maintain high standards of confidentiality.

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Closing Date: 9:00 am Monday 1st November 2021

Interview Date:   Friday 5th November 2021 

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

The mission of the King Edward VI Foundation is to make Birmingham the best place to be educated in the UK. We firmly believe that a King Edward VI education should be accessible to pupils from all backgrounds. 

The Schools of King Edward VI in Birmingham (“the Foundation”) is one of the most significant educational charities in this country. King Edward’s School was founded in 1552, and now in the 21st century the Foundation runs twelve schools – two independent fee-paying schools, six selective academies and four non-selective academies. 

This is an exciting time to join the Foundation, with plans to substantially grow the number of comprehensive schools in the Academy Trust over the next five years. The role of Projects Officer is critical to the success of the Educational Support & Growth Department in meeting this target and will provide high quality support across a range of projects and departments.

Located in Edgbaston with the flexibility to work from home, this 12-month role offers a unique opportunity to work for a strong Academy Trust. The nature of this busy and varied job means that no one day is the same. You will be a self-motivated, collaborative, and proactive individual, with a passion for the transformative impact of education. 

Principle responsibilities and duties

Project support and administration to assist with educational improvement and co-ordination across the Foundation schools including:

• To take responsibility for the administration and logistics of project meetings and other meetings / events delivered by the Education team. 

• To take meeting minutes, notes, and actions, distributing these in a timely fashion. 

• To maintain / update project documentation as required by the project manager. 

• To act as a point of contact for meeting participants as required. 

• To follow up tasks to ensure they are completed in accordance with project timelines. 

• To co-ordinate the departmental calendar and administer Doodle Polls as necessary. 

• To assist with administration of the Foundation’s online forums and welcome messaging for new staff. 

• To liaise with colleagues and suppliers to ensure stakeholders hold appropriate software licences. 

• To liaise with colleagues and suppliers to gather and distribute project information as required. 

• To support with ad hoc education projects where colleagues or schools require support. 

• To liaise with suppliers regarding invoices and support project managers with budget management. 

• To support suppliers with logistics around external audits and reviews. 

• To work with colleagues, to contribute to the production and maintenance of data dashboards using Power Bi (training will be provided). 

• To support the planning, co-ordination, and delivery of governor training. 

Person Specification

• Experience of working on complex projects 
• Knowledge of the different ways in which projects can be effectively delivered 
• Experience supporting budget management 
• Experience of organising meetings and events 
• Experience of writing high quality briefings and minutes 
• Experience of analysing and presenting data using technology 
• Excellent communication skills 

Our clients is currently looking for 2 part- time, fixed term (2 years) Membership and Events Administrators to provide high quality administrative support to their organisation and support the functioning of membership, events and governance support to ensure a high-quality experience for all members & users.

Membership and Events Administrator Responsibilities:

This role provides administrative support via a service level agreement (SLA) to the British Association of Prosthetists and Orthotists (BAPO) and is part of the business administration team providing pro-active, high-quality support to our client, to deliver the organisation’s strategic and business plan objectives. Our client is the host and employer.

About Our client

Our client is an award-winning not-for-profit organisation, based in Birmingham, employing dedicated, dynamic and professional staff who deliver services for their membership of approximately 10,000 dietetic professionals. They are the leading organisation of nutrition professionals in the UK; representing the entire nutrition and dietetic workforce across all sectors. Their Vision is to improve the health of the UK population; by protecting and improving health and care services; developing health and social care nutrition policy; improving the impact of dietetics; and, promoting positive discussion on food, nutrition, wellbeing, and health.

Our client is proud of its award-winning status within the sector, winning the Memcom Member Engagement Award 2015, the ‘Best Social Media Campaign’ at the Association Congress 2016, as well as ‘Best Trade Union Website’ at the TUC Media Awards 2016. In 2018 they won the AAE Best Member E-newsletter and Best Social Media Campaign, whilst being shortlisted for Best Association Magazine by the Association Excellent Awards. Staff have also won Best Young Association Executive 2017 and were awarded runner up for CEO of the Year 2018.

Our client is committed to providing equal opportunities in employment. Our client intends to do this by maintaining and rigorously implementing an Equal Opportunities Policy and Code of Practice.

Location: Based in central Birmingham, with national coverage and the opportunity for flexible home working.
Contract Type: Fixed Term, 2 years
Hours: Part Time, 25 hours per week (flexible working required, including occasional out of hours)
Salary: £22,745.49 - £26,080.89 per annum pro rata
Benefits: include 30 days holiday, working flexibly policy, non-contributory healthcare benefits, access to season ticket loans and a company pension scheme.

Deadline for applications: 10 November 2021 12 Noon
Interview Date: 15 and 16 November 2021

Donor Engagement Officer

This is a fantastic opportunity to bring your donor engagement and finance administration skills to this highly effective and expanding heritage charity. The Severn Valley Railway Charitable Trust is a separate entity to the SVR Holdings Company who operate and run this much-loved attraction.  The Trust’s focus is to help secure the future of the Severn Valley Railway through donations, grants, and sponsorship.  The position of Donor Engagement Officer is key to our future success, working with the individual giving manager to deliver the donor stewardship programme for the 15,000 donors we have.  You will be responsible for the thanking and processing of donations, keeping our CRM system up to date, delivering engaging fundraising asks, thanking our donors and keeping them abreast of the impact their donations have had.

You will have CRM experience, ideally with ThankQ and Tessitura, along with income processing and reporting.

Are you ready to take the next step forward in your career, to develop your fundraising expertise? We are seeking a dynamic self-starter who has oodles of passion and drive to join our highly efficient and friendly team and be part of delivering ambitious fundraising plans to future proof the Severn Valley Railway. The successful candidate will be highly organised, numerate, analytical and have strong verbal and written communication skills, have an inquisitive and creative approach and be a proactive and enthusiastic completer finisher. You will be able to demonstrate previous success with the areas of customer service, income management and reporting, donor stewardship and managing data. This is your chance to join an amazing local charity that is committed to safeguarding the Severn

Overview

Post: Donor Engagement Officer

Reporting to: Fundraising Manager – Individual Giving

Employer: Severn Valley Railway Charitable Trust

Salary:  £20,000 to £24,500

Primary location: Number One, Comberton Place, Kidderminster

Hours: Full-time 37.5 hours per week

Holiday: 31 days (inclusive of Public holidays)

Summary of Role

• Deliver all areas of our donor stewardship programme.
• Banking and processing income.
• Ensure supporters feel engaged, are thanked appropriately, and communicated with effectively in order to build strong relationships maximising all opportunities for future income generation.
• First point of contact for all our donors.
• Manage the fundraising CRM and ensure the database is being utilised in the most effective way and the data we store is both accurate and up-to-date.
• Create and edit supporter records, manage mailings, record communications, produce reports analysing our performance using the Railway’s CRM system.
• Deliver the financial processing and reporting.
• Assist the Fundraising Manager in delivering the Individual Giving plan.

Main Duties and Responsibilities

• Deliver the day-to-day implementation of the Trust’s donor recognition programme, including donor thanking banking, processing and reconciling.
• Keep our supporters engaged with impactful updates, using all communication platforms.
• Input accurate donor and prospect data into the Trust’s CRM database, creating reports on fundraising activities.
• Deliver accurate financial inputting and reporting.
• Steward donors through the supporter journey.
• Maintain the fundraising databases, ensuring the Trust is compliant with data protection legislation.
• In conjunction with the Individual Giving fundraising manager, assist in delivering campaigns and appeals.
• Evaluate fundraising and communication impact, preparing reports and analysis.
• Work with the Finance Manager to produce Gift Aid claims.
• Identify, recruit, and manage volunteers to assist in delivering against your objectives.
• Represent and promote the Trust to internal and external stakeholders.
• Be an ambassador for the Trust and the SVR Family as a whole.
• General administrative / office duties.

Essential experience/skills required

• At least three years donor care including banking and processing donations.
• Individual giving fundraising experience, confident in communicating with supporters.
• Financial support experience within a not for profit.
• CRM, ideally ThankQ and Tessitura.
• Xero software experience desirable.
• Competent Excel user, looking to build on their skills.
• Delivering multi-channel appeals (electronic and print).
• Confident and eloquent communication skills both verbal and written.
• Strong administration and organisational skills.
• Proficient in MS Office.
• Excellent telephone manner and an ability to work quickly and accurately under pressure.

We will offer

• Free parking.
• Subsidised meals.
• Flexible working hours.

Person specification

• Ability to think creatively and apply problem-solving skills.
• Demonstrate flexibility and ability to work to tight deadlines.
• A willingness to learn and commitment to self-development.
• Accurate in data entry and a high level of attention to detail.

As a volunteering organisation, we ask staff to volunteer 5 days per year to support our operational staff in the busy season.

SVR Family

The SVR Family consists of the three separate companies

1. Severn Valley Railway (Holdings) Plc (Company number 01046274) is a not-for-profit company limited by shares.  No dividend is paid to shareholders with all profit used to support the running of the Railway. It owns the infrastructure and assets of the SVR, employs the paid staff, and is responsible for the governance, operation, finance, planning, customer service and management of the SVR.

2. Severn Valley Railway Company Limited, (Company number 00906842), a company limited by guarantee, supported by a paid membership of 12,500 members and provides volunteer staff who assist in the operation of the Railway from a working volunteer membership pool of 1,700.

Both organisations are led by Helen Smith, Director and General Manager.

3. Severn Valley Railway Charitable Trust Limited, a company limited by guarantee (Company Reg, No.04341280) Registered with the Charity Commission (Reg.No.1092723).

The focus of the SVR Charitable Trust is to generate funds:

• To enhance, maintain and restore SVR rolling stock and infrastructure.
• To provide educational and interpretive displays for the SVR
• To provide educational and heritage skill training used in the restoration, repair, and operation of the SVR.

The Charitable Trust is led by Shelagh Paterson, Executive Director.

Our Staff

Volunteering

The Severn Valley Railway is run by a team of 150 full-time equivalent paid staff and 1,700 volunteers.  As part our commitment and recognition to our volunteers, we request that all paid staff give five volunteer days to the Railway every year, this may involve supporting key events, to include Santa Specials, Halloween, and Gala’s.

Our Objective

SVR is recognised as an outstanding visitor attraction, with great days out and inspiring events, all with consistently high standards of customer service. SVR provides an authentic heritage railway experience where you can let your senses take you on a journey through history, with learning opportunities in abundance.

The organisations to support this are professionally led, values-based, and commercially strong. While it may be old on the outside, on the inside, SVR uses 21st century technology to run its activities effectively. It is able to recruit, train and retain the Staff and Volunteers it needs, and brings in the wide range of Financial and other support required to develop further. SVR is known for having good and enduring relationships with its stakeholders, from the diverse local communities in which it sits, to the Loco and Rolling stock owners, the Regulators and Industry partners.  On a day-to-day basis the 3 key areas of Management focus for SVR are Safety, People and Heritage. In addition, SVR has an industry-leading approach to the issue of Sustainability.

The Grants and Data Officer (GDO) will work on a new grants programme being delivered by Big Issue Invest starting in November 2021 in partnership with four other leading UK social enterprise support organisations.

Big Issue Invest is the social investment arm of The Big Issue. BII helps prevent poverty and creates opportunities for communities by providing finance, from unsecured loans to equity investment, to sustainable social enterprises, charities and ventures.

The Role

The GDO will work closely with the Grants and Data Manager and other members of the Impact Team, colleagues across Big Issue Invest, and the grant fund’s implementing partners to ensure the effective delivery of the grants programme.

The GDO will be responsible for the effective implementation of key project management activities involving colleagues at Big Issue Invest and grant recipients, monitoring the progress of supported projects and contribute to reporting to the funder.

The role is a great opportunity for someone with project management and/or grant management experience who wants to work within a social investment organisation supporting social organisations across the UK. The role provides an opportunity to build skills in project delivery, grant management, monitoring and reporting and financial management. Big Issue Invest is committed to the development of its staff and this role also has the opportunity to grow into additional investment or grant management activities depending on the growth priorities of the successful applicant.

This is a one year position linked to the project detailed below with the possibility of extension.

The Grants Programme Officer will be responsible for the following:

Collaboration with a consortium of partners delivering the new fund

• Ensure effective data input and updating of the consortium’s shared information management system to ensure BII meets project reporting compliance.

Delivery of grant making activities including coordination of assessments, contacting applicants and contractual management and monitoring of successful applicants

• Coordinate and support internal team of grant assessors during each funding round and prepare documentation for the award panel.
• Ensure all compliance procedures (Know Your Customer, Anti-Money Laundering) are carried out as per internal policies and the programme’s specifications.
• Communicate outcomes of the grant assessment process to successful and unsuccessful applicants.
• Work with successful applicants and BII’s Financial Controller to ensure grant contracts are signed and funds disbursed in a timely manner
• Support the Grants & Data Manager in ensuring Big Issue Invest delivers grant support as well as non-financial support in line with the programme’s schedule.
• Conduct periodic engagement with grantees of the project to ensure successful delivery of the project.

Coordination of Technical Assistance provision from Big Issue Invest to grantees as required by applicants

• In line with grantee requests, engage technical experts across Big Issue Invest to provide services to grantees and support in coordinating this delivery.
• Ensure appropriate recording of Technical Assistance activities for the accurate reporting of the grant project to funders

Data management and reporting activities

• Ensure data is collected at key points in the grant making process for Big Issue Invest to have clear monitoring data.
• Support the Grants & Data Manager in ensuring BII delivers reports on time to the funder.
• Provide accurate and well-presented data about the portfolio of grant holders and the programme’s implementation to internal stakeholders as needed.
• With the Financial Controller, provide accurate and timely financial reporting data for BII SMT and in line with contractual requirements for the project.
• Ensure the Grant Programme Officer is kept up to date with any monitoring and evaluation requirements evolving from the project.

Sharing lessons and developing expertise within Big Issue Invest

• Working with the wider Impact Team, identify lessons in the grants programme to share with the wider Big Issue Invest team.
• Work with the Grants & Data Manager to contribute to the ongoing development of Big Issue Invest’s data management platforms to improve opportunity for insights into the grants and investment portfolios.
• Engage in opportunities to learn from Investment Managers on social investment processes and approaches to improve your understanding of Big Issue Invest’s products and services.

Skills & Experience

We are looking for a Grants and Data Officer with the following experience:

• Project management experience including work planning, compliance management and donor reporting
• Experience in the administration of complex projects that require a highly organized approach to record-keeping and excellent attention to detail
• Experience with coordinating individuals across different teams and managing relationships with external stakeholders

Desirable:

• Direct grant-making experience (especially grant assessment process, budget management with grantees, contracting, Know Your Client (KYC) checks).
• Data management, analytic and visualisation skills

For a full job description with details of skills and experience, please download from the link below.

Salary and Benefits include:

• Salary of £30,000 - £33,000 per annum depending on experience
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Incremental sick pay starting at 5 days per rolling year
• Enhanced contribution to our workplace pension 
• Enhanced maternity/paternity pay
• Comprehensive flexible working policy open to all staff
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a health Cashplan scheme which provides access to counselling and a range of therapies

Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment.

Workplace details

This role can be based anywhere in the UK with flexible/remote working arrangement, with frequent travel to the Big Issue Invest London or Birmingham Office and infrequent travel throughout the UK.

Closing date: 1 November 2021

Big Issue Invest is committed to equal opportunities and committed to promoting and enhancing diversity, equality and inclusion. We welcome and encourage applicants from all members of the community and particularly welcome applications from people with disabilities, Black, Asian, or Minority Ethnic backgrounds, LGBTQIA, and from different socio-economic and educational backgrounds.

About us

The Hospice Charity Partnership, formed of Birmingham St Mary’s and John Taylor Hospices, provides expert palliative and end of life care for people and their families living with life-limiting illnesses. We believe that all people in Birmingham should have access to the best specialist care and support – when, where and how they need it.

About the role

Are you a creative and innovative communicator with a good knowledge of PR, excellent written and verbal skills, and a talent for graphic design? If so, we have a fantastic opportunity for you to join our team as Communications & Marketing Officer!

This role will see you working as part of a small but busy team, delivering all hospice clinical and corporate marketing and communications activity. You will have excellent knowledge of social media platforms including Facebook, Twitter, LinkedIn and Instagram. You will be confident in email marketing and have experience of campaign management – including monitoring and analysing to report impact and drive future activity.

You will be a proactive communicator who takes the initiative, is able to prioritise and has a proven ability to meet tight deadlines. Reporting directly to the Head of Communications & Marketing, you will need to build and maintain good relationships with all internal stakeholders as well as develop relationships with external contacts from the local healthcare community, local press and media, and external suppliers.

With a solid background in copy creation, you’ll be responsible for sourcing and producing engaging and inspiring content to be shared across various internal and external channels, as well as working closely with your clinical and corporate colleagues to support them in sharing important messages to their audiences.

Experience in the non-profit sector is not essential, as we’ll provide a comprehensive induction programme and ongoing peer support.

For further information about this role please email Louise Allen, Head of Communications & Marketing.

Closing date: Monday 8th November 2021

Interview date: w/c 15th November 2021 

The Hospice Charity Partnership is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

A great opportunity has arisen for a for a Donor Engagement Officer for a fantastic heritage charity in order to help secure the future of the charity through donations, grants, and sponsorship.

The position of Donor Engagement Officer is key to the charity future success, working with the individual giving manager to deliver the donor stewardship programme for the 15,000 donors they have. You will be responsible for the thanking and processing of donations, keeping our CRM system up to date, delivering engaging fundraising asks, thanking the charity s donors and keeping them abreast of the impact their donations have had.

Contract type: permanent, hybrid working
Salary: 20,000- 24,500 per annum

Please Apply ASAP!

Key responsibilities:
Deliver all areas of our donor stewardship programme.
Banking and processing income.
Ensure supporters feel engaged, are thanked appropriately, and communicated with effectively in order to build strong relationships maximising all opportunities for future income generation.
First point of contact for all our donors.
Manage the fundraising CRM and ensure the database is being utilised in the most effective way and the data we store is both accurate and up-to-date.
Create and edit supporter records, manage mailings, record communications, produce reports analysing our performance using the Railway s CRM system.
Deliver the financial processing and reporting.
Assist the Fundraising Manager in delivering the Individual Giving plan.

Person specification:
donor care including banking and processing donations experience
Individual giving fundraising experience, confident in communicating with supporters.
Financial support experience within a not for profit.
CRM, ideally ThankQ and Tessitura.
Xero software experience desirable.
Competent Excel user, looking to build on their skills.
Delivering multi-channel appeals (electronic and print).
Confident and eloquent communication skills both verbal and written.
Strong administration and organisational skills.
Proficient in MS Office.
Excellent telephone manner and an ability to work quickly and accurately under pressure.

Are you a PA looking to work for a charitable organisation that is passionate about making positive change to the communities it works in?  Oasis has a newly-created opportunity for an Personal Assistant who thrives on supporting a busy CEO in a fast-growing national charity.

Oasis Community Partnerships is a charity supporting young people and their families in England. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.

A new opportunity has arisen for an organised and experienced Personal Assistant who is comfortable providing senior level support and interested in charity development, training, and governance.  It is a great opportunity to gain valuable experience in the charity sector.

This key administrative role requires the successful candidate to:

• Provide assistance to the CEO collaborating with other PA/EAs
• Provide diary management, arrange meetings and book travel.
• Plan, Minute and service Board Meetings, ensuring timely administration of papers.
• Supporting the finance time with preparing annual accounts and annual returns.
• Occasionally travel within the UK to visit our community hubs.

This is a high-profile role and the successful applicant will be able to demonstrate professionalism and an understanding of how the Oasis ethos should play out in day-to-day work activity.  Each day is fast-paced, diverse and varied, so creativity and flexibility is essential!  Are you ready to join our journey and see the difference you can make?

In return, Oasis can offer:

• Flexible working practices and family friendly policies.
• A supportive network and family of staff in a motivating working environment.
• A non-contributory defined benefit pension scheme with 7% Employer contributions.
• 25 days holiday per year (plus Bank Holiday), rising to 30 days after 2 years of service.

To request a job information pack, please go to the Oasis UK Charity website, or download the documents on this page. Please note that CVs alone will not be accepted. 

Completed applications should be submitted by midday Wednesday 10th November 2021

Interviews will be held on Thursday 18th November 2021.

Permanent, part-time 32 hrs/wk, inclusive of breaks.  (Flexible working pattern negotiable.)

Salary:  £18,904 per annum (£23,630 for full-time) + pension

Based in Birmingham (location can be flexible and negotiable).

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.  Applicants must be able to prove their right to work in the UK. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities Employment

Could you be our next Snow-Camp Midlands Programme Manager?

We are looking for a new Midlands Programme Manager at Snow-Camp to manage our range of youth snowsports and wellbeing programmes.

This is a really exciting opportunity to play a key role in Snow-Camp’s development over the coming years. So if you love working with young people and have solid experience delivering youth programmes, combined with a passion for snowsports – and if you are looking for a challenging and rewarding role working with a committed team of staff at Snow-Camp and some amazing young people – this job could be the job for you!

Summary of Main Duties

The Midlands Programme Manager, reporting to the Programme Director, is responsible for delivering and developing the full Snow-Camp Midlands journey of programmes. Which involves a range of snowsports and life-skills focused youth activities run by Snow-Camp throughout the year, taking a young person form a beginner skier or snowboarder right through to a qualified Snowsport England Level 1 Instructor.

Experience of working successfully with disadvantaged young people in a range of settings will be essential to the post. Furthermore, experience within a snowsports field and passion for supporting young people generally will be a huge advantage!

Project management skills, logistical skills, managing relationships, communication and presentation skills, experience of delivering life-skills or similar courses to motivate young people, excellent IT skills – these will all make up the job.

This is a key post requiring at least 2 years’ experience involving the above skills, together with proven project management and budgeting experience.

Please see Job Description and Personal Specification  for further details of this position.

To apply please send your CV with a covering letter outlining why you are right for this role by using the JD & Personal Specification below. Deadline for applications is Thursday 11th November 2021.

Interviews will be held on Wednesday 24th November 2021 at the Ackers Adventure Centre, Birmingham.

For more information and an informal chat please contact Operations Director Lara Kinnear.

Snow-Camp is committed to safeguarding and promoting the welfare of children. All posts are subject to pre-employment checks, references will be sought and successful candidates will need to undertake an enhanced DBS check.

Fundraising Manager – Individual Giving

This is a fantastic opportunity to bring your individual giving fundraising skills to this highly effective and growing heritage charity. The Severn Valley Railway Charitable Trust is a separate entity to the SVR Holdings Company who operate and run this much-loved attraction.  The Trust’s focus is to help secure the future of the Severn Valley Railway through donations, grants, and sponsorship.  The position of Fundraising Manager for individuals is key to our future success, understanding our donor base and creating a clear donor stewardship programme for the 15,000 donors we have.

In addition, you will create engaging fundraising asks, strong engagement processes and effective recruitment campaigns.  You will have the support of a Donor Care Officer to help deliver your plans.

You will be able to demonstrate your experience in creating and delivering effective donor stewardship plans to include single, legacy and in-memorial giving.  Access ThankQ database and Tessitura experience is desired.

We are seeking a resourceful, proactive team player who demonstrates initiative and takes ownership and responsibility for completing and finishing tasks, including setting and achieving targets.  You will naturally identify opportunities and maximise these for the benefit of the Railway.

This is an exciting opportunity to join the Severn Valley Railway Charitable Trust, taking the reins of individual giving fundraising.  This is your chance to join a passionate local charity that is committed to safeguarding the Severn Valley Railway. 

Overview

Post: Fundraising Manager, Individual Giving

Reporting to: Executive Director

Employer: Severn Valley Railway Charitable Trust

Salary:  £30,000 to £35.000 FTE

Primary location: Number One, Comberton Place, Kidderminster

Hours: Part-time, 4 days per week (30 hours)

Holiday: 31 days (inclusive of Public holidays) FTE

Summary of Role

This is a fantastic opportunity to bring your proven fundraising experience in individual giving to this driven and passionate heritage charity.  This position is a hands-on role and comes with line management of a part-time Donor Engagement Officer and 3 volunteers.  We envisage this area of the business growing as the successes of your initiatives are realised.  We have been extremely successful in our individual giving thus far, but it is time for a new experienced fundraiser to take it to the next level, focusing on both retention, uplift, and acquisition, whilst building a stronger fundraising volunteer base to assist you in delivering your plans. 

Main Duties and Responsibilities

Strategy & Development

• To increase income generated from individual giving fundraising activities.
• To create and execute a donor retention, uplift, and acquisition strategy.

·To lead on developing our CRM system, working with the Executive Director and Finance Manager to review the Trust’s CRM database and implement an Organisation wide CRM system.

• To manage the individual giving budget in line with objectives and KPIs, reporting to the Executive Director on income and expenditure and highlighting variances in a timely manner.
• To test, implement, monitor, and evaluate existing and new fundraising asks and channels to increase two-way engagement with donors.
• To develop and manage high quality supporter care including responsive and prompt thanking and updating our donors on the impact of their support.
• To develop a volunteer-base of fundraisers.

Direct Marketing

• To manage and deliver integrated online and offline campaigns.
• To manage the design, print and production of direct marketing activity, negotiating bought in services and ensuring invoices are in accordance with quotes.

Administration and Reporting

• To manage the Individual Giving budget and provide monthly updates to the Executive Director.
  • To keep accurate and up to date records of all activities, using ThankQ CRM database, extracting reports for the team as required, and maintaining high standards in customer care and record keeping.

Managing Relationships

• To provide management and guidance to the Donor Care Officer to ensure that KPIs and objectives are achieved, and a clear personal development plan is in place.
• To build strong internal working relationships with colleagues.
• Organise face to face thank you events for our supporters.
• To work with the SVR Holdings Marketing and Communications team to gain support and cross selling opportunities within the different SVR audiences.

Other

·Proactively ensure all materials produced are accurate and compliant with relevant GDPR protection and Gift Aid legislation.

·To undertake all activities in line with best practice standards and processes as set out by the Fundraising Code of Practice and industry regulatory bodies.

·To keep abreast of developments in individual giving and ensure charity compliance.

·To contribute to the Fundraising Team’s strategic planning and budget process.

·To carry out any other tasks as reasonably requested.

·To actively implement the principles of Equality and Diversity.

Person Specification

Educated to degree level and / or an accredited fundraising qualification such as Certificate or Diploma in Fundraising.

Experience

• Creating and implementing successful individual giving donor stewardship plans.
• Implementing donor segmentation, targeting, and positioning strategy.
• Proficient with fundraising CRM systems ideally ThankQ and Tessitura.  To include building, analysing, and reporting.
• Creating, writing, and delivering strong fundraising appeals across all platforms.
• Writing compelling cases studies.
• Legacy and in-memoriam fundraising.
• Managing income and expenditure budgets.
• Presenting to internal and external stakeholders.
• Managing and motivating staff.

Skills and abilities

• Outstanding verbal and written skills. Able to engage audiences using a range of communication tools.
• Exceptional analytical skills to be able to evaluate our donor base and create effective tiered donor stewardship plans.
• Significant direct marketing skills: devising and delivering social media and print campaigns.
• Ability to work cross-functionally and to secure resources and support from colleagues in different business areas.
• Strong interpersonal and influencing skills; confident and personable with the ability to manage and build strong relationships with key individual donors.
• Exceptional organisation and time management skills. Able to plan / prioritise own work and meet agreed deadlines.
• Excellent attention to detail and methodical approach to tasks.
• Competent use of MS Outlook, Excel and Word.
• Strong numerical / budgeting skills.

Attitude and Personal Qualities

• Motivated, task-orientated, and professional.
• Flexible, able and willing to respond to changing priorities.
• Strong team player with collaborative working style, who enjoys individual and team working.
• Willing to participate in all activities relevant to the role.
• Willingness to work occasional evenings and weekends.
• Commitment to GDPR and Fundraising Code of Practice.
• Commitment to the principles of Equality and Diversity.
• An interest in heritage railways.

As a volunteering organisation, we ask staff to volunteer 5 days per year to support our operational staff in the busy season.

SVR Family

The SVR Family consists of the three separate companies

1. Severn Valley Railway (Holdings) Plc (Company number 01046274) is a not-for-profit company limited by shares.  No dividend is paid to shareholders with all profit used to support the running of the Railway. It owns the infrastructure and assets of the SVR, employs the paid staff, and is responsible for the governance, operation, finance, planning, customer service and management of the SVR.

2. Severn Valley Railway Company Limited, (Company number 00906842), a company limited by guarantee, supported by a paid membership of 12,500 members and provides volunteer staff who assist in the operation of the Railway from a working volunteer membership pool of 1,700.

Both organisations are led by Helen Smith, Director and General Manager.

3. Severn Valley Railway Charitable Trust Limited, a company limited by guarantee (Company Reg, No.04341280) Registered with the Charity Commission (Reg.No.1092723).

The focus of the SVR Charitable Trust is to generate funds:

• To enhance, maintain and restore SVR rolling stock and infrastructure.
• To provide educational and interpretive displays for the SVR
• To provide educational and heritage skill training used in the restoration, repair, and operation of the SVR.

The Charitable Trust is led by Shelagh Paterson, Executive Director.

Our Staff

Volunteering

The Severn Valley Railway is run by a team of 150 full-time equivalent paid staff and 1,700 volunteers.  As part our commitment and recognition to our volunteers, we request that all paid staff give five volunteer days to the Railway every year, this may involve supporting key events, to include Santa Specials, Halloween, and Gala’s.

Our Objective

SVR is recognised as an outstanding visitor attraction, with great days out and inspiring events, all with consistently high standards of customer service. SVR provides an authentic heritage railway experience where you can let your senses take you on a journey through history, with learning opportunities in abundance.

The organisations to support this are professionally led, values-based, and commercially strong. While it may be old on the outside, on the inside, SVR uses 21st century technology to run its activities effectively. It is able to recruit, train and retain the Staff and Volunteers it needs, and brings in the wide range of Financial and other support required to develop further. SVR is known for having good and enduring relationships with its stakeholders, from the diverse local communities in which it sits, to the Loco and Rolling stock owners, the Regulators and Industry partners.  On a day-to-day basis the 3 key areas of Management focus for SVR are Safety, People and Heritage. In addition, SVR has an industry-leading approach to the issue of Sustainability.