Administration supervisor jobs

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

Islamic Relief UK (IRUK) is recruiting for the position of ‘Supporter Relations Assistant’ to be based from its Waterloo Office, London. This position is being offered on a fixed-term contract basis for 6 months. The organisation is currently operating to a hybrid working model.

To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details, maintaining supporter records, and ensuring that information held is accurate, appropriate and up to date.

The successful candidate must have:

• Demonstrable experience in a similar role
• Experience of using databases
• Excellent customer service experience
• Experience of working with sensitive information
• Experience of and passion for, delivering excellent supporter care
• Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
• Fast and accurate data entry skills
• Good standard of numeracy
• Proven administrative skills
• Excellent communication skills by phone, email, and post
• Experience of delivering timely and accurate responses
• Experience of multi-tasking and effectively prioritising workload. Ability to work in a methodical manner with attention to detail
• Must be a team player as well as being able to work on own initiative
• Strong empathy for the aims and work of Islamic Relief
• Knowledge of Data Protection Act/GDPR

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We therefore may close the advert sooner than the advertised date.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

Role: Self-employed Form F Assessor

Locations:  East London, West London, North London, Essex & Herts

Pay - £2,250 per Form F Assessment / £37.50 per hour,  plus £250 bonus for ‘panel ready’ assessments, plus £250 bonus for completion within 16 weeks, plus 45p mileage

We are the UK’s largest specialist charity provider of fostering. Our core work involves providing high quality and well supported fostering families for children and young people in the care of local authorities. 

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. TACT invests all surplus income into staff, carers, and child development. This means that we have been able to establish expert in-house support services such as our TACT Health and Education Services and create TACT Connect, our ground-breaking scheme for care experienced young people and adults.  New staff and workers will join us as we  embark on a journey to become a wholly trauma-informed organisation with the aim of increasing our effectiveness and improving outcomes for the children and young people in our care.

As a self-employed worker with TACT, you will be a part of our amazing team of professionals working with our organisational values at the heart of their everyday practice. You can review our values here.

We are recruiting sessional assessing social workers to undertake Form F assessments .  Our assessments are undertaken face to face. Applicants should be able to travel across East London, West London, North London, Essex & Herts areas for assessment visits to prospective foster carers. Travel will include the following areas.

• East London
• West London
• North London
• Essex
• Herts

Key Duties for Form F Assessors include:

• To undertake and complete Form F assessments in the timescale set out in our policy and guidance.
• To visit personal referees as identified on application form for prospective foster carers.
• To ensure that all checks and references are undertaken and completed.
• To provide to the supervisor, regular written updates of the draft assessment.
• To liaise with our administrative team concerning the progress of administrative checks and completion of the Form F.
• To be available for supervision, consultation or liaison as required.
• To be available to present completed Form Fs to the virtual fostering panel and provide support to the applicants through this process.
• To be aware of our child protection procedures and immediately report any child protection matter or concerns to a TACT manager and any relevant placing authority and the area authority.
• To carry out the duties in line with our Foster Carer and Supervising Social Worker Standards and Practice Guidance.

Rates of Pay for Form F Assessors

• We will pay £2250 (inclusive of VAT) + up to £500 bonus payments (if criteria are met) upon submission of a successfully completed Form F Assessment.
• £37.50 per hour for assessments which are not completed, and any other piece of work.

Please see the Self-Employed Form F Assessor Job Information Pack for a full breakdown of role requirements. 

You will be DipSW, CSS or CQSW qualified and registered with the relevant regulatory body (Social Work England).

An Enhanced DBS check will be required for this role and will be undertaken  by TACT on your behalf.

Closing Date: Sunday 5th October 2025

Interview Date: Monday 20th October 2025 

Safeguarding is everyone’s business and we believe that only the people with the right skills and values should work in social work.  As part of our commitment to safeguarding, we properly examine the skills, experience, qualifications and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard our young people. All staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

We do not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Main Purpose of the Role

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime. Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.

As the post holder you will be responsible for delivering our front-line work to young people, parents and other adults (professionals). You will work in schools and in community settings across London to generate impact for young people using Khulisa’s trauma-informed approach. This role requires an enhanced DBS check.

The post holder will be required to work from home permanently but be willing and able to easily travel regularly to various locations in London as necessary to fulfil the requirements of the role, to deliver aspects of the programme, and to engage with other stakeholders and colleagues.

Main Duties and Responsibilities

Programme Delivery:

· Facilitate the delivery of sessions in our flagship Face It programme and modular workshops to young people, our Nurturing Connections programme for parents and carers, and our trauma training for professionals.

· Facilitate delivery to a high standard in all settings (schools, youth services, and community spaces), ensuring that you are always taking a trauma informed approach.

· Facilitate various youth participation workshops, co-delivering with young people as much as practicable.

· Respond to any questions, disclosures or safeguarding concerns raised during sessions and follow up where necessary with the relevant safeguarding teams or, where consent is secured, make onward referrals for additional support in specific cases.

· Contribute to the continuous development of all aspects of the programmes, sharing new ideas and using best practice.

· Participate in the periodic review and updating of programme contents and/or development of new materials with relevant colleagues, ensuring that materials used across the team are always uniform and consistent.

· Maintain accurate records of programme activities, including record of input, output, and impact as well as demographics data, and support relevant colleagues in ensuring effective monitoring and periodic evaluation and reporting of impact generated.

· Manage relevant budgets and ensure a value for money approach to all expenditure, making sure to keep within budget.

Programme Coordination:

· Take direct responsibility for logistics of individual programme delivery or activity, including scheduling, resourcing, staffing, and liaising with schools and other partners to ensure effective delivery.

· Work with colleagues in Impact and Evidence team to provide programme data as required to effectively demonstrate impact generated through your delivery.

· Where possible during delivery, generate multi-media content for the use of colleagues in communications to use in updating the Khulisa website and for social media.

Stakeholder Management:

· Support the Programmes & Participation Manager in the building and maintenance of strong relationships with delivery partners - schools, community organisations, and other important stakeholders.

· Contribute to any work to use learning from delivery activities to redesign existing programmes and/or develop new pieces of work as required.

· If required, represent Khulisa at events, meetings, and conferences as required etc.

· Support the onboarding and training of Associate Facilitators and volunteers as necessary.

· When required, support the onboarding and training of other permanent programme staff.

Additional Duties and Responsibilities

· Objectively review the successes and achievements of each delivery session facilitated against programme or activity objectives, identifying and implementing opportunities for making ongoing improvements.

· To actively deliver all elements of the Khulisa programme, including work with adults and Khulisa’s Young Influencers.

· Depending on experience and qualifications, to be receptive to any other duties as required by the line manager and in line with the needs of Khulisa.

· To develop and maintain good working relationships with colleagues and other professionals, and to participate in team meetings.

· To participate in personal supervision in accordance with Khulisa’s supervision and performance appraisal policy and attend agreed training as relevant.

· At all times to carry out the responsibilities of the post in a manner consistent with promoting equalities and diversity and demonstrate respect for colleagues and Khulisa’s aims and values.

· To maintain an awareness of own and others’ health and safety and comply with Khulisa’s Health and Safety policies and procedures.

· Occasional evenings and weekend (events) may be involved with time off in lieu agreed.

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds raised in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

As a Store Associate you will support the manager with all aspects of running a busy store, it's the best of both worlds as you will have responsibilities but also the chance to develop and learn with an experienced store manager by your side. You'll need to be well organised with great communication skills and ready to learn how to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible.

Westway Trust is seeking a highly motivated Caretaker who will be passionate about developing and maintaining high standards of security and presentation of buildings across the 23 acres of estate, to ensure continuity of the use of the buildings and grounds for tenants and community use. This role will be critical to ensuring management of a vibrant, diverse and thriving estate.

You will be an enthusiastic individual with a good level of customer service who will have the ability to deal confidently with tenants and the general public.

Key responsibilities of the role include but not limited to:

• Responsible for light maintenance and housekeeping duties across the Trust’s buildings and estate.
• Perform simple repairs and maintenance tasks as required.
• Conduct security checks of the Trust’s properties across the estate, involving opening buildings and locking all doors and windows when not in operation.
• Inspecting buildings, including heating, cooling, lighting and alarm systems to make sure they are in good working order.
• For the general upkeep of buildings, sourcing, booking and supervising contractors for minor repairs working with the Facilities Team.
• Work with the Grounds & Gardens team to ensure Westway Trust’s land remains clean and tidy at all times (fly-tipping/bins/parking).
• Liaising with colleagues to assist in the unit base parking operations.
• Monitoring of bin collections and cleaning and re-arranging as required.
• Preparing rooms for meetings and events, including the moving of equipment such as tables and chairs.
• Liaising with Events Team to deliver support to events.

Knowledge and Experience:

• Educated to GCSE standard or equivalent.
• Three years of working with a property team or as a caretaker or in a similar role.
• Electrical and plumbing experience and / or qualification is desirable but not essential.
• Painting/decorating experience is desirable but not essential
• Good understanding of technical information, building construction and design.
• Practical ability to use and maintain tools.
• Experience of working in public open spaces.
• Good people management relationships.
• Have good time management, organisational, communication and administrative skills with the ability to work under pressure.
• Proficient at managing databases and programmes.
• Experience of handling anti-social behavior matters.
• A keen eye for detail and presentation in all aspects of work.
• Good knowledge of the local area would be particularly helpful.

Personal Skills:

• Confident communicator.
• Good people skills and conflict resolution skills.
• Effective problem-solver.
• Proactive approach
• Reliable and flexible.
• Ability to work on own initiative with minimum supervision.
• Ability to work independently and as part of a team in culturally diverse environment.
• Experience of adhering to health and safety regulations at all times.
• Demonstrable understanding and commitment to equal opportunities and diversity.

Desirable: 

• Driving license

Benefits of working for Westway Trust:

• Great location in the heart of Portobello, North Kensington
• Investor in People (IiP) employer
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Sunday 21 September 2025 when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

Youth Participation Officer

Fitzrovia Youth in Action is looking for an experienced, passionate and enthusiastic person for our Youth Participation Officer role. If you feel like this is you, we would love to hear from you!

The post holder will manage and develop youth-led community projects in which young people develop their leadership and employability skills through becoming actively involved in their community and participating in self-directed community action. The successful candidate will oversee the development and delivery of several youth-led community projects, primarily the organisation of youth-led community events, but might also include elements of other youth-led activities, such as youth action team, health champions and ambassadors. 

For example, typically, this would involve working with groups of around 10 young people in each cohort and support them to deliver their community event project over a 12-week period.  Examples of events include youth-led football tournaments, street parties and our community Christmas dinner. This post will be part of the delivery team overseeing self-directed community action projects. The post holder may also support drop-in sessions and other activities aimed at engaging young people and referring them onto the youth-led community action programme.

We are elated to be to offer this part time post and continue the social action work with young people.

You can find the role description and persocal spec below. 

To apply, please submit your CV and a cover letter (no more then two sides) explaining your experience and why you are suited. 

This is an exciting opportunity for someone passionate about creative health, co-production, and working alongside communities to deliver innovative approaches to mental wellbeing. You will manage delivery across multiple partners, lead co-production with young people and parents, and oversee evaluation and impact reporting.

We welcome applicants from diverse backgrounds and especially encourage applications from those who reflect the lived experiences of the South London communities we serve.

Action Foundation is an award-winning charity that supports and empowers asylum seekers, refugees and other migrants in the North East to overcome immediate barriers, integrate with the community, and build skills for the future. We are looking to recruit an Employability Officer with our Language & Learning team which supports integration through three key areas: employability workshops and advice, digital skills training and non-accredited ESOL classes. 

We are seeking someone with a good understanding of the issues and challenges faced by job seekers, particularly those whose first language is not English, to support migrants in their search for sustainable employment.

The successful candidate will play a vital role in empowering individuals, particularly those affected by changes to their right to work, to rebuild confidence, develop skills and move towards long-term employment. Working closely with the Employability Adviser and the wider team, they will deliver high-quality, person-centred support through our employability programmes, while also contributing to wider team activities and workshops that promote inclusion and opportunity. 

Essential skills include the ability to juggle challenging caseloads and conflicting priorities; experience of supporting vulnerable individuals and dealing with safeguarding concerns; a thorough understanding and commitment to equal opportunities and experience of working with a CRM.

Action Foundation is an Equal Opportunity employer and we welcome applications from all sectors of the community, particularly those who have lived experience of migration. We also have a strong focus on safeguarding in the organisation and a DBS (Disclosure & Barring Service) check will be part of the recruitment process.

We operate hybrid working and flexible hours to accommodate a healthy work-life balance. Our offices at the CastleGate are situated close to Newcastle’s vibrant Quayside.

Essential information

Hours: 35 hours per week (full time) with flexible hours/working pattern

Location: Based in Newcastle but with a requirement to work across Tyne & Wear, County Durham and Northumberland

Salary: £24, 715 to £27,832 (depending on experience) per annum plus 6%
pension contribution

Contract: Fixed term one year contract (subject to passing a two month probation period). An extension to this post may be possible, subject to further project funding.

Annual Leave: 28 days + English Bank Holidays

Application deadline: 23:59 Friday 26th September

Interview dates: Week commencing Monday 13th October at Action Foundation, CastleGate, Melbourne Street, Newcastle, NE1 2JQ (subject to change)

If you are interested in applying and require more information about the job role, or if you would like any support in the application process, we would encourage you to contact Vanessa Montesi whose email address is available on the Action Foundation website.

Please refer to the attachments for the following:

o Job description

o Application form

o We do not accept CV’s

Please note that we reserve the right to close this vacancy early should we receive sufficient applications. 

As the leading specialist mental health charity for women who have experienced domestic abuse, Woman’s Trust’s mission is to help survivors to overcome the devastating mental health impact of domestic abuse.

We are seeking a Counselling Manager to lead our clinical services. This is a fantastic opportunity for an experienced therapeutic professional to combine clinical practice with leadership, safeguarding, and project management.

If you are looking to make a real impact on women and children’s lives in your fundraising career, supported by a committed and evidence-led fundraising team, then please do get in touch.

About Woman's Trust

The charity, established almost thirty years ago to meet the gap in specialist mental health services, is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from trauma. We supported 833 women and children last year, with a current income target of £1.25m (growing to £1.4m in 2026-2027) and 36 staff. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

You will be joining the Woman’s Trust Fundraising team as we work towards our strategy 2022-2027, to double our income and the number of women we support each year. Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy to improve systems nationally.

About you and how to apply

As a skilled and compassionate counselling manager, aligned with our feminist ethos and the needs of our service users, you will bring experience in leading counselling services, with a proven ability to deliver high-quality, trauma-informed support for women affected by domestic abuse. You will have experience in managing counsellors and/or volunteers, providing clinical supervision, and ensuring best practice across service delivery. You will be able to oversee the full cycle of service management, including monitoring outcomes, safeguarding, and compliance, while also contributing to service development and innovation in line with our strategic priorities.

If you are looking at the next step in your career into management, whilst making a real impact on women's and children’s lives, we want to hear from you!

To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills, and knowledge relevant to this post.

Closing date: 30 September 2025.

Interview date: w/c 6 October 2025.

This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities. 

re you passionate about improving health outcomes and reducing inequalities across diverse communities? 

Do you have personal or professional experience related to viral hepatitis, liver disease, alcohol use, or injecting drug use? Are you looking for a meaningful role that creates real change in underserved populations across West Yorkshire? 

About the Role 

We’re seeking a passionate, skilled, and self-motivated individual to join our team as a Peer Support Lead. This role focuses on supporting people from a range of culturally diverse backgrounds across West Yorkshire, including but not limited to South Asian communities. 

You’ll lead and expand a network of peer volunteers who work within local communities to promote hepatitis awareness, reduce stigma, and improve access to testing, treatment, and care. You’ll collaborate closely with Leeds Teaching Hospitals and The Hepatitis C Trust’s national and regional teams to ensure culturally sensitive, community-led engagement. 

This is more than a job it’s a chance to make a tangible difference in communities disproportionately affected by hepatitis C and liver disease 

Key Responsibilities 

• Coordinate and support peer volunteers across diverse communities in West Yorkshire 

• Build trust and reduce stigma through culturally sensitive outreach 

• Raise awareness of hepatitis, liver disease, and related risk factors 

• Support individuals to access testing, treatment, and ongoing care 

• Work collaboratively with healthcare providers, community leaders, and local partners 

Who We’re Looking For 

You’ll be: 

• Passionate about community empowerment and health equity. 

• A confident communicator who can work independently and as part of a team 

• Experienced in working with people affected by hepatitis, liver disease, alcohol or drug use either personally or professionally. 

• Culturally aware, with lived or professional experience in one or more of West Yorkshire’s diverse communities (including South Asian, African, Caribbean, Eastern European, and others) 

• Willing and able to travel extensively across West Yorkshire (own vehicle and clean driving licence required). 

What We Offer 

• A supportive, patient-led working environment. 

• Flexible and meaningful work that has a direct impact. 

• 25 days’ annual leave (pro rata) plus bank holidays and Christmas–New Year office closure. 

• Opportunities for professional development and training. 

We’re excited to offer a brand-new opportunity for a Volunteering Development Lead to shape and champion the way that the WayfinderWoman Trust delivers an exceptional volunteer experience.

You will ensure every volunteer feels valued, supported and empowered, so that their contribution makes a lasting, meaningful impact on the women we support.

At WayfinderWoman, we believe in the power of volunteering to transform lives of both our volunteers and the people we support. Together we make a difference.

The WayfinderWoman Trust is committed to safeguarding and promoting the welfare of the women we support, and we expect all our staff and volunteers to share this commitment.

Are you …

• A clear, confident communicator who can engage with a variety of audiences —both in person and online?
• Can you motivate and inspire others to achieve shared goals?
• Can you manage complex relationships with professionalism and positivity?
•  Are you highly organised, with excellent time management skills and the ability to prioritise and collaborate effectively to deliver on desired outcomes?

 What You’ll Do:

• Lead on delivering our Volunteering Strategy and action plans
• Act as the central point of contact for all volunteering across the Trust
• Design and coordinate inclusive recruitment campaigns
•  Drive volunteer recognition and retention initiatives
•  Analyse volunteering data to inform improvements
• Champion equity, diversity and inclusion within the volunteer workforce
• Line manage our small existing team

What We’re Looking For:

• A relevant qualification (NVQ Level 3 in Management or equivalent).
• Significant experience in recruiting, training, and supporting volunteers — including hard-to-fill roles.
• Strong knowledge of Safer Recruitment practices and volunteer management systems (or HR equivalents).
• A successful track record of delivering complex volunteer projects to deadlines.
• Experience working in the charity sector, with a solid understanding of volunteer leadership, recruitment, and retention challenges.
• Confidence in using data to analyse trends and improve volunteer engagement.
• Up-to-date knowledge of relevant legislation, including data protection.
• Proficiency in Microsoft Office and strong IT literacy.
• Ability to travel efficiently and effectively across the WayfinderWoman Trust footprint.

Please note: This post is open to women only and is exempt under the Equality Act 2010, Schedule 9, Part1.  The WayfinderWoman Trust is a female-led charity and operates The Hub as a safe space for Women.

Senior Communications Officer
Salary: Banding Level 3 £31,000 - £35,000
Contract: Permanent / Working hours: Full time
Location: Taunton, Somerset - Opportunity for Hybrid working

As Senior Communications Officer, you will be working closely with the Head of Marketing Communications to help plan, create and deliver, with the help of specialists across teams, the Trust’s annual communication plan.

You’ll be responsible for leading communications projects, campaigns and day-to-day activities. You will be delivering creative content and marketing across a range of platforms - both digital and offline –that support the Trust’s Wilder 2030 strategy and showcases the Trust’s work. This will result in bringing nature’s story to life in order to expand the charity’s reach into new and wider audiences and bringing new supporters on board.

You will be able to think creatively, within a fast-paced environment where no day is the same, as well as be comfortable delivering key tasks and mucking in when all hands are needed on deck.

You will be comfortable with the relevant platform analytics to report on progress against agreed key performance indicators.

This senior role is for a highly creative, confident, robust and professional communications individual, who will be working closely with the Head of Marketing Communications and wider team to help plan, create and activate the Trust’s annual communication plan. 

You will:

• Deliver creative communications activities and branded digital content campaigns across the Trust’s key communications channels to increase the Trust’s reach, develop new audiences and convert initial awareness of SWT into measurable engagement/action for nature.
• Devise a plan with tactics to grow the Trust’s key communications channels and digital communities and increase engagement using engaging and dynamic content.
• Provide communications support and project management for a range of exciting projects and campaigns across the whole organisation, liaising with the internal Directorate teams to do so
• Liaise with the central Wildlife Trust (RSWT) team on national campaigns and communications.
• Track analytics and create regular reports detailing effectiveness of communications campaigns and our digital channels.
• Day to day guidance and project oversight for the wider communications team to support them to deliver a high-quality service to the wider organisation and inspire innovation and improvement in all that the team delivers.

Job Description – Key Responsibilities and Tasks

Responsibility 1: Leading Digital Channels 

• Designing and implementation of SWT’s digital and social media content plan (for both paid and organic content) with the support of the Content & Communications Officer, ensuring it complements the Trust’s overall Wilder Somerset 2030 strategic goals and objectives, marketing plans, key campaigns, engagement and fundraising activity. Driving the high performance and growth of SWT’s social channels – ensuring increasing engagement and reach.
• Working with and supporting the Content & Communications Officer to create a calendar of high-quality engaging, range of content for sharing across internal and external marketing communications channels in support of the strategic vision, ensuring consistency in terms of tone of voice, branding, messaging and frequency of communications across all key channels. The Senior Communications Officer’s social media content plan will aim to grow all SWT’s social media and digital communities and increase organic engagement.
• Expanding reach to bring new supporters on board with the Trust’s mission, to get involved with SWT’s work across the county, take action for nature, and to grow membership and income.
• Working closely with the Website & Email Lead to understand and optimise user journeys and conversions between social channels and the website, and providing support and counsel to the Website & Email Lead with regards to the delivery of impactful email campaigns to support key integrated projects, campaigns and core strategy programmes. Also providing support and guidance on ensuring the website is as effective a channel as it should be as a central destination hub for social and digital journeys.
• Liaising with the Wildlife Trust (RSWT) central office to ensure central content and advocacy campaigns are delivered as agreed on local social channels with local messaging and that the Somerset message is clear, with the use of local case studies and stories.
• With the Content & Communications Officer, and liaising with external providers where necessary, providing brand design support for communications collateral, reports, newsletters, brochures, flyers, posters and presentations. Using appropriate software (e.g., Canva, Adobe, InDesign, Illustrator, Photoshop) for a range of audiences, creating templates where appropriate for internal staff to utilise to deliver small-scale projects independently.

Responsibility 2: Marketing & PR

• Marketing opportunities including a range of channels from print, media, events to paid online adverts.
• Developing strong relationships with local and national journalists and be the lead day-to-day SWT media contact for press enquiries, with the Content & Communications Officer taking on administrative press office tasks and handling some incoming queries.
• Recommending and developing feature ideas for key publications working up ideas with colleagues across the Trust, selling in stories, and coordinating the provision of spokespeople, background information and logistics.
• Working with, and providing guidance to the Content & Communications Officer, creating and distributing targeted press releases or media alerts where appropriate, following up with key media contacts to maximise coverage and amplify SWT’s successes and impact.
• Be alert and responsive to the news agenda, keeping abreast of issues affecting the Trust and identifying PR opportunities and trends on social media that SWT can engage with, whilst also horizon planning for key contentious issues so as to provide PR support during crisis and major issues.

Responsibility 3: Project Management & Reporting

• With excellent project management and coordination skills you will work with internal stakeholders to design, coordinate and deliver bespoke plans to support a range of key projects across the year such as appeals, big events, campaigns and nature recovery projects.
• Working with the team to deliver any relevant communications training or resources to make available to staff.
• Supervising the monitoring and measurement of campaigns and their success, and reporting key KPIs to internal stakeholders on a monthly basis.
• Internal communications - updating the staff portal on Sharepoint with regards to communication assets, training and resources.
• Representing the Communications Team along with others across the Trust as part of the Trust’s project management working group, feeding back on best practice and new innovations that result in a consistent approach to project management. 

We offer fantastic benefits of working for the Somerset Wildlife Trust including:

• 7% employer pension contribution
• Life insurance
• Flexible and agile working
• Wellbeing support – Employee Assistance Program
• Diversity networks through RSWT/TWT
• Paid volunteer days
• Continuous Professional Development opportunities
• 33 days of holiday (25 + bank holidays)
• Staff social calendar and events

The opportunity to make a real and positive difference to nature, communities, and the climate

Closing date: Sunday 21 September 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Somerset Wildlife Trust have an Equality, Diversity and Inclusion Plan and are committed to continuing to improve the equality, diversity and inclusion of every aspect of our work; we know we need to engage with everyone to live our values and achieve our goals. We welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed.

No agencies please.

This vacancy is restricted to Black and minoritised women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.

Are you driven by a commitment to social justice and equality? Do you want to utilise your expertise to support vulnerable women and children in their fight against inequality and discrimination? Southall Black Sisters has the perfect opportunity for you. We are seeking a dedicated Immigration Solicitor to provide specialised, personalised advice to our clients, empowering them to make informed decisions about their future.

The postholder will support and contribute to Southall Black Sisters’ (SBS) research, policy and campaigning work by developing and delivering high-quality, intersectional research that:

• Strengthens the evidence base on violence against women and girls (VAWG), particularly as it affects Black, minoritised and migrant (BMM) women and girls.
• Centres the lived experiences of victim-survivors, using participatory and coproduced research methods.
• Informs SBS’s advocacy, public education and service delivery strategies through accessible, impactful research outputs.

Working closely with senior staff, frontline colleagues and external partners, the postholder will design and contribute to research projects, gather and analyse qualitative and quantitative data, and produce clear, well-structured outputs including reports, policy briefings and presentations. They will be supported to develop their research skills and will be encouraged to bring creativity and rigour to exploring the structural inequalities that shape the lives of the women SBS supports.

By joining our team, you will be at the forefront of the fight for equality and justice, making a tangible difference in the lives of those who need it most.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

Deadline: Monday 22nd September 2025 (5.00pm).
Interview dates: Thursday 2nd and Friday 3rd of October 2025

We’re recruiting a new Director to lead us into our 35th year and beyond.

The successful candidate will build on the organisation’s rich history and legacy of exposing and opposing state secrecy, surveillance, repression and violence; and supporting and resourcing struggles for rights, liberties, transparency, and democracy.

They will be strategic, cooperative and adaptable, and have strong organisational, coordination and communication skills.

Find out more in the full role description and application information, attached below.

Please note: This is role is only open to applicants with the right to work in the UK. If you do not already have the right to work in the UK, we regret that we are unable to assist with obtaining a visa.