Administration Support Jobs
An exciting opportunity has arisen for an MDT Admin to join our Therapies Team. This role will require the successful candidate to provide high quality efficient and reliable administrative support to the Therapies Directorate.
Staff benefits include, free shuttle bus, and more… Read more below.
Role Requirements
- Support planning and changes in the administration of children and young people’s timetable for children and family services.
- Support with photocopying of notes for subject access/ solicitor requests (SARS).
- Manage the SARS and redacting process with appropriate members of the Therapies teams.
- Update logs and coordinate the Clinical and Safeguarding Supervision across the Therapies teams, escalating non-compliance where required.
- Monitor mandatory training compliance and administer booking processes for all relevant training sessions/course.
- Coordinating specialist clinics, including spine and hip clinics; liaising with the Physiotherapy team to ensure the correct children are on the schedule. Liaison with external Consultants to organise the clinic lists.
- Carry out audiotyping of clinic letters and distribute as required.
- Update absences within the teams onto the SMI (staff care) system, as requested by the Heads of Service.
- Place orders for any required equipment and/or resources for departments and for the children and young people as deemed necessary.
- Take overview of clinical asset ordering, linking with the clinical assets team and management system, in line with MHRA guidelines and the medical devices policy.
- Track and monitor equipment orders with Heads of service, escalate delays and provide a central overview for all equipment re-charges and ordering.
- Raise and receipt PO’s and invoices for the therapies directorate and liaise closely with the finance team.
- Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Interview Date: To be confirmed.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offender’s
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator.
This is an exciting and stimulating opportunity for a talented Administrator who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to data requests and deliver strong data integrity for membership.
If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you.
What you will do:
- Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
- Respond to member queries and complete key membership administration processes throughout the membership lifecycle.
- Provide support to ensure relevant documentation on membership processes are current and user friendly.
- Through continuous review and collaboration across the RCR, implement developments that improve efficiency or member experience.
- Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members.
- Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration.
What you need:
- Experience of managing administration processes efficiently.
- Demonstrable experience of providing exceptional customer service.
- Experience of using and maintaining a database or equivalent to store and retrieve data.
- A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
- Ability to prioritise and anticipate competing demands.
- Good working knowledge of Microsoft packages.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.
We are looking to recruit a coordinated, efficient, and enthusiastic Administrator to join us at the Royal College of Radiologists (RCR) as our CRM Team Administrator. The RCR is undergoing a big system change and the CRM Team Administrator will help support the project by providing excellent administrative, engagement and testing support to the Digital Products Owner for the new CRM system as it develops.
The successful candidate will be joining our high performing CRM team and have responsibility for the day-to-day operational management of administrative processes. You will also provide an enthusiastic customer service. As a confident and coherent communicator, you will act as an internal liaison and support to staff as the CRM develops, coordinate enquiries and feedback in an efficient and timely way.
As the CRM Team Administrator you’ll play a pivotal role in helping us maintain and enhance our customer relationships and ensure that the team operates smoothly and efficiently.
What you’ll do:
- Coordinate enquiries from users/staff for the CRM product throughout development and delivery.
- Support the documentation of processes and mapping exercises for the CRM project and any other administrative support associated with the project.
- Arrange and manage project meetings.
- Coordinate ongoing training and induction of new staff to business systems (CRM) as they are implemented.
- Support the development of tools and training materials across services.
- Help to monitor any shared inboxes and the CRM helpdesk, ensuring enquiries are directed to the relevant team member.
What you’ll need:
- Experience of team or project administration.
- Experience of working with a project team.
- Effective interpersonal skills and customer service.
- Strong communication skills.
- Proficient user of Microsoft packages.
- Excellent organisation skills
If you are looking for an impactful role in a medical charity with a great cause and ambitious goals, then please find out more about the role, the RCR and instructions on how to apply in our CRM Team Administrator candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
We are looking for energetic, proactive and self-motivated individual As Evaluation Administrative Assistant you will be responsible for co-ordinating the evaluation of the Boy’s Development Programme, working in collaboration with the Future Men project manager, project co-ordinators and external evaluation team to ensure that the evaluation is implemented and delivered successfully.
The post holder will work with boys from Year 7 to 11 across secondary schools and will be responsible for onboarding boys to the evaluation, liaising with parents and carers to collect informed consent, conducting randomisation, and collecting data at the start and end of support. The post holder will also support the Operations Director with ensuring a successful implementation of the evaluation in line with FM’s vision, mission and values.
What we can offer you
- Pension Scheme
- Cycle to Work Scheme
- 28 days, prorata
This is a hybrid role, however there will be times (at beginning of terms and end of term) when you will be expected to be on site in schools and the office every day to do the evaluation elements, In terms of travel the org covers travel costs for work related travel.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview of the role – Programmes Administrator:
LST is seeking a detailed-orientated and highly organised professional with a real willingness to support people for the role of Programmes Administrator
This is a crucial role where the postholder will join a small and friendly Registry team supporting Faculty and students across the organisation.
The responsibilities of the post-holder are designed and divided into two main areas: Registry activities and Programmes activities. The post-holder will provide efficient and effective delivery to the Theology and Worship Programmes and Theology and Counselling Programme, while continuing to assist with Registry Office functions.
Key Tasks:
The following key tasks are indicative of the role, rather than exhaustive, and tasks may be amended in response to changing requirements or in line with the skills and experience of the post-holder:
- Supporting the Music Programme Leader with music events, concerts and recitals
- Supporting the Counselling Programme Leader with the organisation of residential weekends and exams
- Managing the Attendance Register
- Registry tasks including marking administration, Assessment Board preparation and programme options/module feedback/projects
- Using the Student Information System eg data-inputting
- Using the Virtual Learning Environment eg enrolling students and registering updates
Person specification:
The successful candidate will be naturally detail-orientated, highly organised and efficient. As the postholder will be joining a small and friendly team, a natural warmth and willingness to be a good team-player is important. This is a professional support service role so an understanding of customer service and a real willingness to help people is essential.
London School of Theology is a Christian college and as such it is a requirement of the Person Specification that the postholder must be in sympathy with the Christian ethos, aims and objectives of the School.
All successful candidates should have the right to work in the UK.
Benefits and salary:
- Salary £22,000 - £24,500 per annum depending on experience
- Some hybrid working considered (4 days per week to be spent at our site in Northwood, Middlesex)
- Generous holiday allowance and additional leave given between Christmas and the New Year
- Life assurance
- Free on-site parking
- Discounted lunches
Application Instructions
Candidates should send a covering letter explaining why the role is of interest, and how the requirements of the person specification are met, and a CV to the HR Manager.
Closing date for receipt of applications: Noon, Tuesday 3rd September 2024
Candidates are encouraged to submit their applications as soon as possible as these will be assessed upon receipt and interviews will take place on a rolling basis. Initial interviews may take place by a video call during late July/early August with second stage interviews taking place at our site in Northwood, Middlesex.
It is intended that the postholder will take up the post as soon as possible and we therefore reserve the right to close the application date earlier than stated above.
The client requests no contact from agencies or media sales.
We are looking for a Recruitment Administrator to join our friendly People team, to assist with the delivery of a high-quality recruitment service to both hiring managers and candidates.
In this busy role, you will provide administrative support to our small recruitment team, helping deliver an excellent recruitment service across all areas of Age UK.
You will be a highly organised team player, with a proactive and customer focused approach to everything that you do and be meticulous in your attention to detail.
This is an exciting hybrid opportunity, offering a blend of working between our office in Ashburton, Devon and home.
Please note this is not a fully remote opportunity.
Must haves:
The letters after each competency indicates at what stage in the selection process this area will be assessed (A) = Application (I) = Interview
- Experience of working in a fast-paced administration role (A)
- Experience using a database or digital data storage system (ATS) (A,I)
- Efficient in using basic MS Office applications, such as Word and Excel (I)
- Skilled in using Microsoft Excel to set up spreadsheets, analyse and process data to illustrate salary costs and forecasts (A, I)
- Results focussed with the ability to work under pressure and to meet tight deadlines whilst maintaining a focus on professional standards (I)
- A team player with the ability to build relationships and work effectively with a wide range of people (I)
- Good communicator working across numerous teams and providing a service to a remote team (I)
- Sound planning and organisation with good attention to detail (I)
- Strong verbal and written communication skills (I)
Great to haves:
- Basic understanding of recruitment legislation.
- Some knowledge of recruitment administration.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
THE ROLE: Full-time (37 hours per week) / Permanent / Job description and benefits are available to download from this advert.
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
This is an exciting opportunity to join two well-established teams, YMCA Dialogue and the Single Point of Access (SPoA) service. We are looking for a Dialogue Project Administrator to provide vital administrative support to the SPoA team in Worthing, whilst also providing an important link between YMCA and SPoA and ensuring that both services work together effectively to provide wellbeing and mental health services for children and young people.
In delivering the role, you will provide efficient administrative and organisational support for YMCA Dialogue. This role will sit alongside colleagues from West Sussex County Council and Sussex Partnership Foundation Trust in the Single Point of Access (SPoA) for emotional wellbeing and mental health services for children and young people across West Sussex.
Hybrid role - working for a minimum of three days on site with the SPoA team in Worthing and the remaining days from home (Some travel across West Sussex may be required from time to time). Your expected working pattern will be Monday to Thursday, 9am - 5pm and Friday 9am to 4.30pm.
ABOUT YOU: We know there are great candidates who may not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself and why perhaps you are looking to take the next step.
You will already have solid experience of administrative duties and operating administrative systems. You will be able to deal positively and professionally with the general public, clients, and other professionals. You will also have a good working knowledge and understanding of relevant IT packages, such as Microsoft Office Suite, as well as experience using clinical/health systems such as Care Notes and System One.
CLOSING DATE: 12 August 2024 at midnight.We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.
Successful candidates will already have the right to live and work in the UK.
PLEASE NOTE: In applying for this role, you give your consent for the West Sussex Single Point of Access (SPoA) recruiting managers to have sight of your application and CV for shortlisting purposes. These details will be shared by secure email transfer following the closing date and in line with Data protection and GDPR.
An inclusive workplace - We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. We encourage applications from people from all sections of the communities that we serve.
Accessibility - If you require assistance or have questions regarding the application process, please contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure (including the Children’s barred list and the Adults’ barred list) via the Disclosure and Barring Service (DBS.)
The client requests no contact from agencies or media sales.
About us:
Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1 to 1 and peer support, signposting, training, workshops and social activities. Our work stems from the fact that carers often go about their roles despite the toll it might take on their own wellbeing, often having to make sacrifices that hamper their own ability to lead a normal life. Whether financial, educational or otherwise, we seek to limit the challenges that carers face. We achieve this through four core workstreams:
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raising awareness of carers,
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influencing local policy through community engagement activities,
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improving carer wellbeing and
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connecting carers to each other and to support and training opportunities through our services.
About the role:
We are seeking a dynamic and organised Office Administrator to join our team. To manage the overall running of the Carers’ Hub office, including overseeing HR admin, implement policy and procedures, including Health and Safety, maintain administrative processes, manage stakeholders, serve the trustee board, and work closely with the Carers’ Hub team in the implementation of events and projects.
The Office Administrator role is a new position that will provide a wide variety of operational support to the Carers’ Hub Leadership Team as we develop our offer and increase the number of carers who access our services. This job description will be reviewed on a regular basis and may be subject to change, particularly as the needs of the charity change.
About you
As the Office Administrator you will be responsible for managing the overall running of the Carers’ Hub office and administrative processes.
The post holder will:
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Work collaboratively and have excellent communication skills.
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Be organised, self-motivated and able to manage your time effectively
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Have the ability to solve problems effectively and make decisions in the face of competing priorities
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Be adaptable and flexible, able to embrace change and quickly adjust to the evolving charity’s needs
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Be able to work unsupervised and under pressure.
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Be technically proficient, experience of a CRM system is desirable
What can we offer you?
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Professional development, induction, ongoing training and support
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Hybrid working
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Holiday pay and pension
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An Employee Assistance Programme
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Bright Exchange - an online marketplace that gives you access to hundreds of products, services and special offers from a wide range of different companies.
Closing date: 9am Friday 9th August
Interviews: Thursday 15th August at 336 Brixton Road
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Brent Centre for Young People is looking for an experienced, dynamic person to join its Clinical Administration Team.
The Brent Centre for Young People is a charity based in North West London (Kilburn) that provides psychotherapeutic treatments to young people aged 11-25 years, who suffer with emotional difficulties and have mental health needs. The Centre has an international reputation and delivers world-leading evidence-based practices to young people across North West London. On average, the Centre helps over 700 young people per year through its In-house and Outreach Services.
We are looking for an experienced clinical administrator with strong people and communication skills to help run our clinical services.
This post is an exciting opportunity to be part both of supporting the growth of this service and supporting clinical administration at the Brent Centre within an existing small team. You will be required to also provide administrative and secretarial support to the Private Service, it’s clinicians, clientele and management.
The suitable candidate will have at least two years’ experience of clinical and/or general administration and reception duties. This post will suit a confident, reliable individual with strong interpersonal, organisational and communication skills.
You will be expected to be confident in IT skills (including the use of Microsoft Excel to an intermediate level) and apply them to recording data accurately on a daily basis on our client database.
We are looking for someone who demonstrates a high level of professionalism, can work to regular deadlines, can problem solve when faced with difficult situations, adheres to confidentiality and can communicate professionally, politely and effectively with young patients, their families, our clinical and non-clinical staff team and our external contacts, such as GPs.
The post requires sensitivity to the needs of young people with emotional difficulties and the nature of therapeutic work and their families. Experience with young people or with mental health is advantageous.
You will be expected to work a range of shifts between 9.30am to 6pm, 10.30am to 7pm and 11.30am to 8pm, to be agreed.
The candidate will have excellent skills, when carrying out duties of the post.
Closing date: Open until post is filled
Interviews: TBC
Shortlisted candidates will be required to take a 30-minute test
Salary: Grade B, £23,088 - £25,133 per annum pro rata, dependent on experience, plus 8% pension contribution
Contract: Fixed Term until 31 March 2025
Location: Home based with occasional travel within the UK
Hours of work: Full time (37 hours per week)
Anticipated start date: end of August/early September 2024
We are going through an exciting period of change within our People Services Team, and we are looking for a skilled administrator to join us on a temporary fixed term contract to support the team through this period of transition.
You will be responsible for the day-to-day administrative tasks within the team. Your role will include a variety of HR and administrative duties as well as supporting the full recruitment process.
This role would ideally suit an individual who has had previous exposure working within a fast-paced HR/People team environment providing administrative support.
To be successful in this role, you will be able to deliver excellence through your accuracy and attention to detail, be passionate about supporting people, and enjoy working collaboratively within a small team.
If you are excited about the prospect of working for a leading wildlife charity, please read through the job description and person specification, to see if you have the right skills to join the team.
For the right candidate, we may consider part time working of a minimum of 30 hours per week, Monday to Friday, working over 5 days.
Butterfly Conservation is an equal opportunities employer and welcomes applications from people from the widest possible diversity of backgrounds, cultures, and experiences. We are dedicated to encouraging a supportive and inclusive culture. Please tell us if there are any reasonable adjustments, we can make to help you in your application or with our recruitment process.
Candidates must have the right to work and be resident in the UK.
We reserve the right to close the vacancy early before the advertised closing date and time.
No Agencies please
REF-215 750
About the Youth Investment Fund (YIF)
The Youth Investment Fund (YIF) is over £300m of capital and revenue grants, funded by the UK Government.
YIF is a commitment to young people to transform and level up the out-of-school youth sector. It will provide truly innovative youth facilities in levelling up priority areas, and early-stage/seed resource funding to underpin them, enabling more positive activities that deliver improved outcomes for young people.
Phase 1 was launched in January by Children in Need on behalf of the UK Government delivering £12 million of funding for small-scale projects and we’re now delivering phase 2.
Our aim is to deliver grants for up to 300 facilities that:
- represent positive value for money,
- are environmentally sustainable,
- and enable positive activities for young people aged 11 to 18 (up to 25 for young people with Special Educational Needs and Disabilities)
in eligible places across England, by 2024/25
For further information on YIF please visit the Youth Investment Fund website.
About Social Investment Business
For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within.
Our values are: People First, Curious, Bold, Collaborative, Accountable
To find out more about what we do and our values please visit our website.
About this role:
This role plays an important part in enabling the YIF team to support the delivery of the Fund and to provide excellent customer service to its grantees.
We are looking for someone who: is motivated by our mission and is looking for an administrative position at SIB. You will need to like working with numbers, be good at scheduling calls and engaging with customers and have excellent attention to detail.
Key responsibilities
1. To support effective triage of YIF grants to enable timely monthly disbursements to take place.
2. To ensure that calls are scheduled with each grantee due a disbursement in each month.
3. To support the team with reconciling spend evidence.
4. To undertake these calls with each grantee, checking the figures they have shared through the grantee community in Salesforce, updating these figures diligently and accurately.
5. To collect additional information on the progress of each grantee’s capital project, updating relevant fields in Salesforce diligently and accurately.
6. To collate all relevant updates from each month’s calls, and share this reporting with the Senior Relationship Manager and Head of Property Funding to enable accurate cross-checking with the finance team and timely reporting to DCMS.
7. To manage the customer inbox on a daily basis and respond to enquiries from customers using guidance notes and where necessary escalating queries to the YIF Admin Team Leader in the first instance.
8. To maintain grantee tasks in Salesforce and ensure that Relationship Managers are aware of any actions that have arisen from monthly calls.
9. To provide support where necessary to external Relationship Managers.
10. To support general administrative coordination across approved grants, most particularly those relating to disbursements, data input, data checking and task management.
11. To work within the organisation's values, principles and processes to achieve operational excellence.
12. To adopt our continuous improvement and learning ethos.
13. To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.
14. To support and contribute to the implementation and delivery of SIB’s strategy.
15. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.
Core competencies
· Good team player with willingness to assist others
· Self-motivated, with high energy and an engaging level of enthusiasm
· Previous experience of using a CRM system, ideally Salesforce
· Excellent Microsoft Office Skills, including Word, Excel and PowerPoint
· Excellent customer service skills
· Good numeracy/analytical skills
· Well organised with attention to detail
· Excellent written and oral communication skills that can be adapted for a variety of audiences
· Ability to multitask, work flexibly and willingness to learn new skills
· Ability to negotiate, anticipate and solve problems and to support others to do so
· Ability to deal sensitively and diplomatically with people from all levels with a calm, professional and friendly attitude
Desirable competencies
Advanced Excel skills
We believe in the power of the social economy to build a more equal society.
The client requests no contact from agencies or media sales.
Student Services Administrator
Location: Waverley Abbey Trust, Waverley Lane, Farnham, Surrey, GU9 8EP
Contract: Permanent, Part time - Hours: 2.5 days per week (Wed 1:15-5pm, Thurs & Fri 9am-5pm)
Salary: £24,260 [FTE]
JOB PURPOSE
- Responsible for all calls/emails and face-to-face enquiries to the college relating to all courses.
- Support our students to get an excellent learning experience from our training courses.
- Assist new students and support continuing students of the college.
The role covers the following main aspects:
- Student administration for all Waverley Abbey College courses
- Liaise with the college team to make sure students have access to all their resources and are supported in using the college software and understanding the college protocols
- Liaise, as required, with the Library Assistant and Registrar on student enquiries relating to these functions
- Liaise with campus administration on smooth running of academic timetables onsite
Key Tasks
- Act as first point of contact for students and enquirers dealing with day-to-day queries
- Develop a sound knowledge of courses and entry requirements
- Onboard new students
- Perform student inductions at the start of the academic year
- Assist Admissions department with enquirers and applicants
- Attend Open Days and Evenings (may be at the weekend)
- Provide IT guidance for students as required
- Liaise with campus team as required to ensure smooth running of courses and to support student access requirements as needed
- Assist Library Assistant as required.
- Maintain accurate database records.
- Circulate college news on Moodle.
- Distribute research ads through necessary channels.
IT software and systems used in the job include:
- Microsoft 365 (primarily Outlook email and calendars, Teams, Word, Excel, PowerPoint, Forms)
- Virtual learning environment (Moodle) • Student record system (Quercus)
- Zoom
- Vimeo
- Library management software (Soutron)
- CRM (Sage)
- Hubspot
- Authenticator applications
Main performance assessment criteria
Effective and efficient performance of tasks and the smooth running of courses, confirmed by faculty, Academic Registrar, and College Manager.
Accuracy of information communicated, forward planning confirmed by the administration and academic teams.
This job description is subject to alteration as the needs of the college change. Any substantial alterations will be made following consultation with you.
Please download the Job pack for more information, including the person specification.
Closing date: 20-08-2024
REF-215 771
Using Anonymous Recruitment
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Would you like to be part of a young and vibrant charity that is dedicated to supporting people who have been bereaved by suicide?
We're looking for a Service Administrator to help with the running of our Counselling Service. Among other things, you will be responsible for handling all correspondence with clients from their initial application through to the conclusion of their counselling.
We’re growing fast so we’re looking for an individual who has a hands-on approach and a can-do attitude!
About the role
As Service Adminstrator you will:
- Handle email and SMS correspondence with clients relating to their counselling.
- Answer the phone, responding to general or counselling queries where appropriate, or directing calls to other members of the team.
- Process all counselling applications and manage the waiting list for counselling.
- Match clients with counsellors with the support of the Service Manager.
- Send all pre- and post-counselling information to clients.
- Support counsellors with the scheduling of counselling sessions and monitoring client attendance.
- Collate data relating to service activity on a weekly and monthly basis.
- Attend and participate in regular team meetings.
- Contribute to the ongoing development of the organisation by identifying opportunities to improve processes and systems.
- Provide administrative support to the wider team as needed.
About you
We're looking for someone with experience of working in an adminstrative and client-facing role, ideally in a mental health and/or counselling setting. Above all, you will have excellent interpersonal skills, including a warm, empathetic manner on the telephone and in writing; a high level of organisation and attention to detail; confidence in using digital platforms like HubSpot; and the ability to work independently and as part of a team. Training will be given to the right candidates.
If you like the sound of what we stand for and our mission, are passionate about mental health, and would like to work within a fast-paced environment, then we’d love to hear from you!
We are committed to Equality, Diversity and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.
All our roles require candidates to go through right to work and DBS checks.
The client requests no contact from agencies or media sales.
Are you an experienced and dynamic administrator looking for a challenging new role? Our growing company is seeking a highly intelligent and motivated Senior Administrator to join our operations team.
In this key position, you will be responsible for a wide range of mission-critical administrative tasks to keep our office running smoothly. You will be involved with accounts payable by processing invoices in Xero, create and maintain spreadsheets for reporting and analysis, and develop new processes to improve efficiency.
You will also play a vital role in customer management by corresponding with clients, proofreading important documents, and providing backend support for our company website. Superior written and verbal communication skills are a must.
The ideal candidate will have at least 3 years of administrative experience, excellent Microsoft Office skills, and a knack for juggling multiple priorities with tight deadlines. You must be highly organised, detail-oriented, and able to work independently with minimal supervision.
This is a fantastic opportunity for a true administrative superstar to take ownership and put their talents to work in a fast-paced environment. We offer a competitive salary and excellent holiday package.
To apply, please submit your CV and a cover letter detailing your relevant experience and strengths. It is important that you relate your experience to the skills required for this role.
The client requests no contact from agencies or media sales.
We are currently seeking a dynamic individual to join our team as an Administrator and Panel Co-ordinator within our adult perpetrator service. You will directly support the delivery of an effective domestic abuse perpetrator and survivor focused multi-agency panel meeting, supporting coordinated response to perpetrators of domestic abuse in contracted London boroughs.
Domestic Violence Intervention Project (DVIP), a division of Richmond Fellowship since 2018, has been a leading provider of Respect accredited community perpetrator interventions working to stop domestic violence, increase safety for women and children, and reduce harm to families for over 30 years.
You will also provide efficient data entry, data reporting and administrative support to services. The role will support service managers and the team to implement and complete administrative tasks in accordance with the policies and procedures of Richmond Fellowship.
As the single point of contact for services, you will provide advice, brief support and information, and risk screening to clients and or professionals referring to our services. Therefore, excellent communication skills and a good understanding of the nature of domestic abuse and its effects on women and children would be of significant benefit in this role, as would a sound understanding of safeguarding procedures.
You will have an opportunity to play a key role in the smooth and efficient functioning of DVIP’s violence prevention services, working in partnerships with a range of statutory and voluntary agencies. You will be competent and responsible to work independently and flexibly to manage your workload. You will also be able to communicate clearly with a range of people about sensitive and complex issues, and to take accurate minutes of professional meetings.
DVIP, a division of RF, actively seek to employ a workforce which reflects the diverse communities we work within, we encourage applications from individuals from a wide range of backgrounds and across all protected characteristics, applicants who speak another language fluently are particularly welcome. We additionally welcome applications from those with lived experience of domestic abuse or related challenges.
This post is subject to a satisfactory Enhanced DBS Disclosure (Children & Adults).
This is a fixed term role that ends on 31st March 2025 (extension possible subject to funding). This is a part-time role requiring the post holder to work 22.5 hours per week.
Closing date: 20th August 2024. We reserve the right to close this vacancy earlier than the advertised date if sufficient applications are received prior.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.