Administrative support worker jobs in City of london, england
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PURPOSE OF POSITION
This role is responsible for the service delivery of an effective, high quality, person centred support service to residents with a background of rough sleeping and range of medium to high needs. These includes entrenched drug and/or alcohol issues, mental health diagnosis and a range of offending backgrounds.
They will be the principal providers of support to residents in the Harbour Project team and will also work alongside Assistant Support Workers, to promote resident engagement through the development of positive relationships with our residents and contributing towards the promotion of a fulfilling, safe and inclusive environment.
RESPONSIBILITIES & ACCOUNTABILITIES
To be responsible to the Team Manager for the day-to-day delivery of the Harbour Project Team.
Use motivational and asset based interviewing techniques to interview, assess and create support plans and risk assessments that address the needs of residents.
Take a positive, trauma-informed approach to working with residents with complex needs and challenging behaviour.
Conduct regular reviews of support plans and risk assessments as required.
Take a pro-active approach in multi-disciplinary support required for residents.
Work within a Psychologically Informed Environment approach and strive to meet targets and deliver results.
Ensure a high standard of customer service is upheld
To attend team meetings and take part in service policy and planning.
To participate in team meetings, team review days and other meetings as agreed with the Team Manager.
To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and move on of residents.
To respond and process all referrals made to the Complex Needs service and ensure those accessing the service meet the service eligibility criteria.
To ensure all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system.
To actively collect follow up information with regards to the outcome of reconnections and report
To deal with the immediate support needs of the residents as appropriate.
To assess resident safety and develop risk management strategies with the resident and other involved services.
To ensure all service delivery policies and decisions made by the Team Manager or team are observed and followed through.
To keep accurate records and statistics on referrals, service outputs and outcomes etc.
To maintain a high standard of record keeping in the office and keep all financial and administrative systems including resident files in the office in an accurate and up-to-date manner in line with policy.
To ensure that all written work both for internal and external use is of a high standard.
To ensure the results of all assessments and all service offers are entered clearly and in a timely fashion onto the case management system.
To liaise and negotiate effectively on a day to day basis with outside agencies including the police, social services and other statutory and voluntary agencies.
To build and maintain good working relationships with colleagues.
Ensure that all duties and services provided are in accordance with policies and procedures.
To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
To undertake such other duties within the competence of the post holder which may be required from time to time.
PERSON SPECIFICATION
Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.
Experience
A demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending, substance misuse and complex needs
Experience of working with clients in a trauma-informed way with proven effectiveness
Demonstrate an understanding of statutory compliances and standards such health and safety, equal opportunities, data protection, particularly within a residential setting.
Demonstrate excellent customer service skills. Ability to develop good working relationships and rapport with residents and stakeholders.
Using motivational interview techniques to produce and approach referrals, needs and risk assessments and support planning in a SMART manner
Knowledge of Psychologically Informed Environments (PIE).
Demonstrable experience within local authority, voluntary, independent, charity or social housing sector
Successful track record of work with colleagues in order to achieve common goals
Working across agencies and / or partnership arrangements
Awareness of issues facing single people that experience homelessness or rough sleeping.
Skills & knowledge
IT skills and particularly Microsoft Office packages
Knowledge, understanding or experience of working in a casework management system.
Knowledge in identifying and dealing with substance misuse issues
Sound knowledge and understanding of the issues affecting supported housing and vulnerable adult groups
Understanding of health and safety in a supported housing setting
Abilities
Willingness and ability to work shifts including evenings, weekends and waking night shifts on a rota basis)
Ability to motivate those with complex needs to engage with meaningful activities
Evidence of effective de-escalation techniques.
Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice
Ability to work co-operatively to achieve goals
Ability to set up and work according to schedules
Personal qualities
Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks
Ability to act on own initiative and effectively under own direction, as well as productively within a team
Strong sense of responsibility and accountability
Awareness of own training and support needs
Desirable criteria
Experience of using In-Form as a case management system.
Qualifications relevant to supporting vulnerable adults
Full current driving licence
Successful track record in developing services in response to changing needs and demands
Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.
Registered Charity
51 - 100
Our mission to solve homelessness in east London, one person at a time!
Thank you!
We're looking for an organised, proactive and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.
£42,500.00 per annum, working 35 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Ensure all live and test application environments are maintained in compliance with Look Ahead's IT policies and guidelines to meet business needs by working with colleagues and the Business Systems Manager to manage system security and coordinate system changes, patch installations, database copies and upgrades, as applicable.
- Provide application configuration, support, and administration for Nourish (Care plans) and Camascope (eMARS), and cover for other key business systems including MHR's iTrent (Recruitment, HR & Payroll), Cx (Housing Management & Customer Support Plans), OnTrack (Domestic Abuse) and any other applications and products being deployed through the Digital Transformation programme.
- Act as the subject matter expert and coordination point for Nourish and Camascope specific support activities, including updating support tickets and associated details and responses via the ticketing system.
- Manage ticket and incident escalations, as appropriate.
- Support the application owners, business users and team members with the building and running of reports from Nourish and Camascope when required for urgent organisation needs, such as regulator requirements or responding to serious incidents.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
High levels of customer service - puts self in the place of system users to understand how best to tailor solutions to business requirements and needs.
- Approachable and open behaviours
- A Team Player, willing to share work and learning with the team and builds a positive team culture
- Able to work on their own initiative with minimal supervision
- Means, desire, and discipline to work effectively from home and still achieve desired results
What you'll bring:
Essential:
- Hands on knowledge of, or involvement in system administration for, at least one Customer Care Plan related system
- Previous history of supporting business systems or their use
- Self-starter with good initiative
- Well organised and methodical
- Good problem solving / analytical skills
- Experienced in issue resolution
- Excellent attention to detail
- Success orientated and delivery focused
- Excellent communication skills
- The ability to work to tight deadlines
- The ability to work through conflicting priorities
- The ability to build relationships with key internal and external stakeholders
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see full job description on our website
Thank you!
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health Social Care Service in Newham. No personal care or experience is required, just the right values.
£21,606 per annum, working 30 hours per week. The shift pattern for this role is 10 hour shifts 3 days per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Establishing a night-time routine
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others.
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
What you'll bring:
Essential:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.
Desirable:
- Other relevant professional memberships and/or specialist qualifications and languages.
- Look Ahead values the experience of applicants who have used our services or those similar to Look Ahead services.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see full Job description on our website
Thank you!
Job description
Job Purpose
The hospital to home service works collaboratively with hospitals to support people when they are discharged from hospital to return home. As a Hospital to Home Outreach Worker, you will provide temporary, practical and emotional support to service users within their home and make sure they understand the care and local community services available to them.
The service is time limited, usually up to 4 or 6 weeks, to adjust and settle back in their homes.
Key Tasks
-
Assess the needs of service user’s either in hospital before discharge, or in their homes, and understand what barriers and enablers there might be to moving home.
-
Aid the discharge process and improve patient experience through tasks such as:
-
Key cutting
-
Co-ordinating with colleagues for the setup of the home environment such as checking fridge for in-date food
-
Checking heating, electric and gas is functional prior to discharge
-
Allowing access to the property for cleaning/repairs and receiving equipment
-
Provide and/or arrange the practical and emotional support needed to enable service users to return home and/or remain safely at home.
-
Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.
-
Help maximise service user independence by adopting an enabling approach.
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Develop a listening, caring and professional relationship with the service user and their families/carers.
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Provide domestic practical support within the home such as:
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Light cleaning,
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Washing (e.g. bedding),
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Changing bed sheets etc.
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Prepare and service drinks and simple meals with or for the service user ensuring nutritional needs are met.
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Accompany service user outside the home e.g. hospital/GP appointments etc.
-
Support service users with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms (training will be provided) as directed by the service user’s etc.
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Ensure services provided by AUKEL in the community are safe and person centred.
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Report safeguarding concerns, in accordance with AUKEL safeguarding procedures.
-
Provide cover in the case of sickness and annual leave periods of colleagues.
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Support service user reviews, ensuring all visiting information is uploaded on to Salesforce.
-
Support volunteers in the team and provide support and guidance to their development.
-
Work with a range of professionals including:
-
Supporting health and social care professionals with patient discharge
-
Liaising with the hospital health and social care professionals (e.g. Social Workers) to facilitate smooth supported discharge.
-
Handypeople & contractors.
Administration
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Input all records, reviews, and visiting information to service user’s case notes in a timely manner to maintain up-to-date and accurate records on Salesforce.
-
Report all “no access” failed visits, or changes in service user’s condition or circumstances in accordance with AUKEL’s policies and procedures.
-
Ensure service user comment sheets are completed.
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Ensure service user’s feedback questionnaires are sent at the end of each intervention and record returns.
-
Submit travel expenses regularly for sign off by manager.
Quality
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Be familiar with and to implement AUKEL policies and procedures in line with our Values.
-
Ensure the service is delivered in accordance line with Care Quality Commission principals.
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Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.
-
Respond to safeguarding or other concerns and make appropriate reports and management action.
Liaison
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Work in collaboration with other agencies providing support within the service user’s home.
-
Work under the direction of the service manager and project officer/s.
-
Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services.
General
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Meet regularly with your line manager for support, supervision, and appraisal.
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Attend team and staff meetings, and other meetings as required.
-
Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
-
Complete any training which is required to fulfil the role.
-
Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
-
Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
-
The post holder reports to the manager /or Project Officer.
-
Close working with NHS health & social care professionals.
-
Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.
-
Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.
The client requests no contact from agencies or media sales.
Thank you!
Are you interested in working for a charity that makes a real difference to the lives of vulnerable adults?
We are seeking a highly organised and proactive Duty Worker to support the effective day-to-day running of our women-only hostel. The role involves carrying out a range of administrative duties, maintaining accurate resident records, responding to enquiries, reporting and monitoring repairs, liaising with contractors and external agencies, and ensuring residents receive a professional and responsive service.
In this role you will:
- Maintain accurate resident records, process referrals, manage correspondence, and undertake a range of administrative tasks to support the efficient operation of the women-only hostel.
- Report, monitor, and follow up on repairs and maintenance issues, liaising with contractors and relevant teams to ensure works are completed promptly and to a high standard.
- Act as a key point of contact for residents, staff, and external agencies, responding to enquiries, coordinating appointments, and contributing to a safe, welcoming, and well-managed environment.
About you
The successful candidate will be able to manage competing priorities, maintain confidentiality, and contribute to a safe and well-maintained environment for all residents.
You will also:
- Have excellent organisational and administrative skills, with the ability to manage a varied workload, maintain accurate records, and prioritise tasks effectively.
- Possess strong communication and interpersonal skills, enabling them to build positive relationships with residents, colleagues, contractors, and partner agencies.
- Be proactive, reliable, and committed to providing a high-quality service, with the ability to respond to repairs, resolve issues efficiently, and contribute to a safe and well-maintained hostel environment.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
*For genuine occupational requirement reasons we are looking to appoint a woman for this post (exemption under the Equality Act 2010 Part 1 Schedule 9).
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you're ready to apply click the ‘Apply Now’ Button to start your online application form.
Closing date: 10am on 30 June 2026
Interview and assessments on: TBC
The client requests no contact from agencies or media sales.
Thank you!
We're looking for an organised, proactive and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.
£38,500.00 per annum, working 35 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Ensure all live and test application environments are maintained in compliance with Look Ahead's IT policies and guidelines to meet business needs by working with colleagues and the Business Systems Manager to manage system security and coordinate system changes, patch installations, database copies and upgrades, as applicable.
- Provide application configuration, support, and administration for Nourish (Care plans) and Camascope (eMARS), and cover for other key business systems including MHR's iTrent (Recruitment, HR & Payroll), Cx (Housing Management & Customer Support Plans), OnTrack (Domestic Abuse) and any other applications and products being deployed through the Digital Transformation programme.
- Act as the subject matter expert and coordination point for Nourish and Camascope specific support activities, including updating support tickets and associated details and responses via the ticketing system.
- Manage ticket and incident escalations, as appropriate.
- Support the application owners, business users and team members with the building and running of reports from Nourish and Camascope when required for urgent organisation needs, such as regulator requirements or responding to serious incidents.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
High levels of customer service - puts self in the place of system users to understand how best to tailor solutions to business requirements and needs.
- Approachable and open behaviours
- A Team Player, willing to share work and learning with the team and builds a positive team culture
- Able to work on their own initiative with minimal supervision
- Means, desire, and discipline to work effectively from home and still achieve desired results
What you'll bring:
Essential:
- Hands on knowledge of, or involvement in system administration for, at least one Customer Care Plan related system
- Previous history of supporting business systems or their use
- Self-starter with good initiative
- Well organised and methodical
- Good problem solving / analytical skills
- Experienced in issue resolution
- Excellent attention to detail
- Success orientated and delivery focused
- Excellent communication skills
- The ability to work to tight deadlines
- The ability to work through conflicting priorities
- The ability to build relationships with key internal and external stakeholders
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see full job description on our website
Thank you!
We're looking for an organised, proactive and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.
£38,500.00 per annum, working 35 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Ensure all live and test application environments are maintained in compliance with Look Ahead's IT policies and guidelines to meet business needs by working with colleagues and the Business Systems Manager to manage system security and coordinate system changes, patch installations, database copies and upgrades, as applicable.
- Provide application configuration, support, and administration for Nourish (Care plans) and Camascope (eMARS), and cover for other key business systems including MHR's iTrent (Recruitment, HR & Payroll), Cx (Housing Management & Customer Support Plans), OnTrack (Domestic Abuse) and any other applications and products being deployed through the Digital Transformation programme.
- Act as the subject matter expert and coordination point for Nourish and Camascope specific support activities, including updating support tickets and associated details and responses via the ticketing system.
- Manage ticket and incident escalations, as appropriate.
- Support the application owners, business users and team members with the building and running of reports from Nourish and Camascope when required for urgent organisation needs, such as regulator requirements or responding to serious incidents.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
High levels of customer service - puts self in the place of system users to understand how best to tailor solutions to business requirements and needs.
- Approachable and open behaviours
- A Team Player, willing to share work and learning with the team and builds a positive team culture
- Able to work on their own initiative with minimal supervision
- Means, desire, and discipline to work effectively from home and still achieve desired results
What you'll bring:
Essential:
- Hands on knowledge of, or involvement in system administration for, at least one Customer Care Plan related system
- Previous history of supporting business systems or their use
- Self-starter with good initiative
- Well organised and methodical
- Good problem solving / analytical skills
- Experienced in issue resolution
- Excellent attention to detail
- Success orientated and delivery focused
- Excellent communication skills
- The ability to work to tight deadlines
- The ability to work through conflicting priorities
- The ability to build relationships with key internal and external stakeholders
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see full job description on our website
Thank you!
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health Social Care Service in Newham. No personal care or experience is required, just the right values.
£21,606 per annum, working 30 hours per week. The shift pattern for this role is 10 hour shifts 3 days per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Establishing a night-time routine
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others.
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
What you'll bring:
Essential:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.
Desirable:
- Other relevant professional memberships and/or specialist qualifications and languages.
- Look Ahead values the experience of applicants who have used our services or those similar to Look Ahead services.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see full Job description on our website
Thank you!
The arts for mental health – peer support delivered creatively
Sound Minds is a user-led charity transforming lives through music, film and art. We are a thriving community bound together by creativity and a shared belief in mutual learning and peer support.
Our Canerows Programme delivers a ward visiting service at Springfield Hospital and community-based Peer Support.
Main purposes of the job:
Sound Minds is recruiting a Peer Support Worker to join our team in Wandsworth.
The Peer Support Transformation Project is funded by and delivered in partnership with South West London and St Georges Mental Health NHS Trust, Mushkil Aasaan, and Wandsworth Carers Centre. It is an integral part of Sound Minds’ Canerows programme; a user led service working to improve the lives of people who are overcoming mental health challenges.
This is a new role at Sound Minds, developed to provide proactive and responsive administrative support across the Peer Support project. The role will provide efficient administration, ensuring that clients on the wait list for peer support are contacted in a timely fashion, and that databases are well maintained.
The postholder will have a passion for maintaining organised systems, whilst also having a friendly approach, communicating with clients with care and empathy.
Salary: £26,936 per annum (pro rata) & 3% contribution to pension
Hours: 14 hours per week
This fixed term contract ends on 31 March 2027 and is renewable depending on funding.
Strong IT skills are essential for this role. You will be required to have a DBS (criminal records check) and satisfactory written references before starting.
The full job description and application pack are available from Sound Minds’ website.
Closing date: 10:00am, Monday 29th June 2026
First interviews: Wednesday 8th July 2026
The client requests no contact from agencies or media sales.
Thank you!
You’ll be embarking on a challenging and rewarding role, engaging directly with the Big Leaf core team to support the development and delivery of programmes and activities for displaced young people in both Guildford and Redhill.
The Project Administrator & Support position has been created to support the Programme Managers with 1) management and engagement with our working partners, and 2) operational project support and administration across the organisation.
Key Tasks ● Provide logistical and administrative support to the BLF Programme Managers. This can include liaising with project partners and suppliers, booking transportation and project venues, communication with young people and ensuring relevant consents and permissions are obtained. ● Act as a point of contact and build good relationships with partners. ● Liaise with our Partners including social workers, foster carers, parents and accommodation providers and meet BLFs safeguarding commitments by ensuring all paperwork and consents are in place. ● Manage general enquiries and referrals coming through our website and the contact@ email ensuring these are directed to the appropriate team members in a timely manner. ● Data capture and monitoring: populating SalesForce campaigns and ensuring registers for all activities are kept up to date ● Provide planning and admin support for our Summer Programme, Refugee Week and End of Year celebrations, including booking venues and transportation, liaising with project partners and communications with stakeholders. ● Occasional in-person project delivery support might be required.
The client requests no contact from agencies or media sales.
Thank you!
Are you passionate about supporting women on their journey to recovery?
The South London Women’s Hostel is a 24-hour supported accommodation, offering specialist multi-disciplinary gender specific and trauma informed support to women with multiple complex needs. The South London Women’s Hostel sits within the Chrysalis Project to provide support to women who currently or have recently experienced domestic abuse, sexual exploitation, violence against women and girls (VAWG); and/or have multiple disadvantages.
In the role of Project Worker, you will support clients on their journey toward increased independence. You will manage a caseload of residents, helping them develop the skills and confidence required to move on to appropriate longer‑term or independent accommodation. The role focuses on empowering residents to build on their strengths, develop practical life skills, and maintain independence in the community.
Working in this role, your key responsibilities will be to:
- Work with women to identify their personal aims and ambitions and work towards achieving them.
- Support clients to access therapeutic services.
- Support financial resilience through access to DWP services, work experience and training.
- Undertake everyday housing management tasks, including health and safety and the clearing of rooms.
- Provide practical and personal support to clients in an approachable, caring and person-centred way.
- Work as part of a dedicated multidisciplinary team to provide safe, high quality, positive and inclusive service to clients.
- Complete administrative records relating to client work, housing management and health and safety.
- Work 12.5hour a day 8am-8.30pm, 3 times a week, rolling rota including weekends and bank holidays.
For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday, Sunday and Bank Holidays.
About you
To thrive in the role of Project Worker you will:
- Be proactive, empathetic and have a flexible approach to your work.
- Have experience of working with vulnerable women is desired, however all candidates must have some experience of working with vulnerable people/ groups. Most importantly you must have a genuine desire to support people to transform their lives.
We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
*For genuine occupational requirement reasons we are looking to appoint a woman for this post (exemption under the Equality Act 2010 Part 1 Schedule 9).
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you're ready to apply click the ‘Apply Now’ Button to start your online application form.
Closing date: 10am on 30 June 2026
Interview and assessments on: TBC
The client requests no contact from agencies or media sales.
Thank you!
Location: London
Contract: Permanent, Full-Time
Are you a proactive IT professional with a passion for infrastructure, systems, and delivering reliable technology services? The ITF is seeking a Technology Infrastructure Support specialist to join our Systems, Digital and Data Department, supporting the delivery and maintenance of core IT infrastructure across our global organisation.
This is an exciting opportunity to play a key role in ensuring our technology environment is secure, efficient, and fit for purpose, supporting colleagues across an international network.
About the Role
As the Technology Infrastructure Support Specialist, you will work as part of a collaborative global IT function, supporting the organisation’s infrastructure, systems, and core technology services. This is a hands-on role requiring a broad technical skillset and the ability to work across infrastructure, security, cloud services, end user support and project delivery.
Working in a hybrid London-based role, you will be comfortable moving between infrastructure management, security initiatives, project delivery and operational support. You will act as a technical lead for infrastructure and security related activities, provide third line support for complex issues, and work closely with colleagues and suppliers to support the delivery of IT initiatives that enhance user experience and organisational effectiveness.
Key responsibilities include:
Infrastructure & Systems Support
- Support the maintenance, monitoring, and performance of IT infrastructure, systems, and networks.
- Assist in the delivery of infrastructure upgrades, improvements, and projects.
- Troubleshoot and resolve technical issues related to systems, hardware, and connectivity.
User & Technical Support
- Provide technical support to users where required, working closely with the wider IT team to ensure seamless service delivery.
- Support the setup, configuration, and maintenance of devices and systems.
Security & Compliance
- Support IT security protocols and ensure systems are maintained in line with organisational policies and best practice.
- Assist in identifying and escalating risks, vulnerabilities, and incidents.
Collaboration & Continuous Improvement
- Work collaboratively with global IT colleagues to maintain consistent standards and processes.
- Contribute to documentation, knowledge sharing, and continuous improvement of IT services.
- Support the implementation of new technologies and tools.
About You
As a global organisation, we are seeking someone with a strong all-round technical capability and a proactive approach to problem solving. You will be adaptable, willing to take ownership of issues, and confident working across multiple areas of technology. Most importantly, you will have a desire to continue developing your skills and experience while supporting colleagues across an international environment.
To be successful in this role, you will have:
Relevant IT experience:
Experience supporting IT infrastructure, systems, or technical environments, ideally within a multi-site organisation.
Technical knowledge:
Understanding of core IT infrastructure, including networks, systems, hardware, and cloud-based technologies.
Problem-solving skills:
Strong troubleshooting ability with a proactive and solutions-focused approach.
Communication skills:
Ability to communicate technical information clearly to both technical and non-technical users.
Security awareness:
Understanding of IT security principles and best practice.
Collaborative approach:
Ability to work effectively as part of a team and contribute to shared goals.
Why Join Us?
This is a great opportunity to develop your career within a global, values-driven organisation. You’ll work as part of a supportive and collaborative IT team, contributing to meaningful work that supports colleagues and operations worldwide.
Non Charity Employer
101 - 500
Every day transport workers keep the world moving – connecting millions of people across our cities and countries
The client requests no contact from agencies or media sales.
Thank you!
We're looking for a kind, compassionate and resilient Support Worker to join our Young People Service located in Tower Hamlets. No personal care or experience required, just the right values.
£30,784.00 per annum, working 40 hours per week.
Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Campbell Rd Young Peoples service provides support and housing for 37 young people in Tower Hamlets that are either leaving care of affected by youth homelessness. The Support Worker role will be to manage a caseload of around 7-10 young people. You will be expected to deliver positive outcomes for all our young people and support them to reach independence, keep safe and maintain their tenancy's. Aside from support workers delivering support there is a strong element of housing management associated wit this role, for example managing rents, raising/monitoring repairs and health and safety.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
What you'll bring:
Desirable:
- Experience working with young people
About us:
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a fantastic opportunity to join a dedicated team delivering specialist mental health support within a small, community-based service in Haringey. As a Support Worker, you’ll work with individuals with complex needs, empowering them to move forward, build independence, and live fulfilling lives. Working in a hands-on, person-centred environment, you’ll play a key role in creating a safe, supportive, and positive space where customers can thrive.
How You’ll Make a Difference
You’ll support customers to build independence and sustain their tenancies, using a trauma-informed and recovery-focused approach tailored to individual needs. You’ll help people develop essential life skills such as budgeting, cooking, and maintaining their home, while working closely with mental health services, social care teams, and other partners to provide joined-up support. You’ll play a vital role in identifying and responding to safeguarding concerns, promoting wellbeing, and encouraging social inclusion by helping customers access education, training, and employment opportunities.
What You’ll Bring With You
- Experience of working with vulnerable individuals, including those with mental health needs, substance misuse, or complex backgrounds
- A strong understanding of safeguarding, equality, diversity, and inclusion Knowledge of housing management, welfare benefits, or willingness to learn
- Ability to create and maintain support plans and risk assessments
- Confidence to work independently, including lone working when required
- Excellent communication skills and the ability to build positive relationships with customers and partners
- A compassionate, resilient approach with a genuine passion for supporting people to achieve their potential
The working pattern for this role is 15 hours per week, on a rota basis. An enhanced DBS check is required for this role.
Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- 25 days’ annual holiday, plus bank holidays
- two additional paid volunteering days each year
- flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- up to 10% pension contribution
Please read before applying:
- You must be eligible to work in the UK and able to work the full contracted hours of 15 hours per week (including weekends).
- We may close this advert early if we receive a high volume of suitable applications.
If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
Closing date: 19th June 2026 at midnight. Interviews will be held place face to face Wednesday 1st - Friday 3rd July 2026
Thank you!
Chiva is looking for a compassionate and experienced Specialist Support Officer to provide emotional support, advocacy, and practical guidance to children, young people, and families affected by HIV across London.
About Chiva
Chiva is a charity in the UK whose mission is to ensure that children, young people and young adults growing up with HIV become healthier, happier and more in control of their own futures. Chiva works to ensure that young people living with HIV have the treatment and care, knowledge, understanding, skills and wider support needed to live well and achieve their greatest potential.
What You’ll Do
- Provide one-to-one and family support
- Advocate for young people across health, education, and social care services
- Work alongside NHS multidisciplinary teams
- Deliver engaging peer support events and group activities
- Help young people navigate their journey into adult healthcare services
Who We’re Looking For
You will be a qualified social worker or registered health and social care professional with experience of supporting children, young people and families with complex needs. A passion for empowering young people and promoting inclusive, person-centred support is essential.
Join Chiva and become part of a dedicated team making a real impact every day.
Please note that we are only able to accept applications submitted on our branded application form. We cannot accept CVs in respect of this post.
Please see the Job Description and Person Specification on the Chiva website for full details.
Deadline for applications: Thursday 9th July 2026.
Interviews to take place on: Monday 20th & Tuesday 21st July.
The client requests no contact from agencies or media sales.