Job Description
Job Title: Inspiring Governance Programmes Customer Services Administrator
Reports to: Head of Governance Programmes, Matching and Customer Services
Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3EB
Purpose: A great opportunity to take on the role within a team delivering government funded programmes. The Charity delivers two Governance recruitment programmes; one for the Department for Education and one for the Education and Training Foundation. Both programmes recruit skilled volunteers to become school governors through working with employers and professional networks and matching them to opportunities within schools and Further Education (FE) providers through an online technology platform.
This key post within the Inspiring Governance Matching and Customer Service Team is responsible for a range of tasks to support the successful day to day running of the service, supporting multi-school recruiters with successful registration and responding to enquiries, together with delivering various administrative tasks.
Remuneration: £20-22k (includes London allowance) per annum pro rata
Appointment Terms: Preferable immediate start. Contract to 31st August 2020 with possible option for extension
Working Hours: 0900 – 1700hrs with one hours lunch break
Additional Terms: 30 days paid holiday, pro-rata.
Application Process: CV and written statement addressing how the candidate meets the range of Personal Specification criteria – Applications will not be accepted without a minimum of the Essential Criteria being addressed
The Role
The role works within a friendly team providing day to day customer support for those looking to volunteer as a school governor and those looking to recruit volunteers as school governors. The appointed person will work closely with the Inspiring Governance Programmes Project Coordinator and the Head of Governance Programmes, Matching and Customer Service (who will provide overall direction for this area of work).
In the role you will be expected to:
Deliver a range of customer care processes that support recruiters on a day to day basis, including ensuring that they are registered correctly and responding to any enquiries they may have. This will include large volumes of emails and telephone enquiries and on occasions liaising with V.I.P Volunteers, helping them find a suitable governor position matching their skills and experience to the needs of the Recruiters. This role will have a particular focus on completing daily tasks to support Volunteers and Recruiters in the London and North East regions of England, helping schools to make matches in these areas. The role will also undertake other day to day governance programmes administrative tasks, enquiries and projects as appropriate and ensuring data is clean and up to date.
Key Accountabilities
Day to Day Delivery of the Multi-School Recruitment Process
We work with contacts looking to recruit and appoint governors across a number of their schools or academies and call them ‘multi-school’ recruiters. This includes local authority contacts, clerks and multi-academy trusts.
- To undertake daily the processes that underpin the recruitment of governors for those recruiting for a number of Multi-Academy Trusts, Dioceses and Local Authorities.
Activities include:
- Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Care to support a variety of users recruiting governors for multiple schools;
- Responding to multi-school recruiter enquiries; this includes working with and, developing strong relationships with Local Authorities, Diocese’s and Multiple Academy Trusts in London and the North East of England
- Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce;
- Providing ongoing support to ensure the right volunteers are contacted and placed into schools in the North East of England and London
- Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries
- Using customer care experience to build strong relationships with multi school recruiters; communicating effectively and efficiently (via phone, email), keeping them informed of progress, and supporting them with any difficulties they might be having;
- To communicate effectively and efficiently (via phone, email and in person where applicable) with the Inspiring Governance Regional team (five Regional Managers) who work daily with multi-school recruiters in their regions. This role will work particularly closely with the person undertaking the North East Regional Manager role
Day to day support for the school governor recruitment process
- Using Customer Relationship Management (CRM) software, undertake daily processes that underpin and enhance activity around the recruitment of governors. Activities include:
- Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Service to support a variety of users recruiting governors including Local Authorities, Dioceses and Multiple Academy Trusts in London and the North East of England
- Respond to Bespoke Matching requests from daily reports and creating strategies to support the recruitment of governors with focus on London and North East of England Regions
- Providing ongoing support to ensure the right volunteers are contacted and placed into schools
- Responding to Regional Enquiries creating new and better processes where appropriate
- Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce
- Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries
- Contacting schools within London to promote the benefits of the Inspiring Governance Service and managing these relationships
- To communicate effectively and efficiently (via phone, email) with schools and other recruiters, keeping them informed of progress, and supporting them with any difficulties they might be having; updating the Inspiring Governance Regional team (five Regional Managers) who work daily with recruiters in their regions if appropriate
- From reports, pro-actively source new recruiters and sign them up to the Inspiring Governance Portal and assist them in creating new Vacancies if required
Support the Match Data Process for the Inspiring Governance Programme
- To support the match data process by manually collecting information and addresses of volunteers matched into governance roles, confirming that information is correct before it is forwarded on to our partners the National Governance Association (NGA) and suggesting any improvements to the system
Undertaking Day to Day Governance Programmes Administrative Tasks
- Including:
- To provide daily support managing internal and external enquiries about all aspects of the Inspiring Governance service (including incoming phone calls and emails);
- To provide administrative support in relation to documentation of enquiries and processes, suggesting improvements where appropriate;
- To provide support and improvements with the internal process that supports recruiters who cannot find suitable volunteers including documentation;
- Producing the weekly team meeting agenda and organising room bookings and liaise with other colleagues, and wider Education and Employers staff as appropriate;
- Via the use of reports, undertake data audit work including providing support with data cleaning activities and ensuring data on the Platform is up to date (including for example chasing volunteers with incomplete profiles, ensuring matches are recorded accurately etc.);
- To facilitate the flow of communications between Volunteers and Recruiters for Single and Multi-Schools, school governance/trustee board members
Generic tasks
- General enquiry management of phone calls received for the charity’s other campaigns and programmes and any other tasks that may be deemed appropriate
We are looking for a highly motivated individual who is focussed and capable of absorbing information quickly and confidently, handling voluminous workloads in order to meet challenging KPIs. The successful candidate will be passionate about delivering outstanding customer service and developing and maintaining relationships with professional organisations including Local Authorities, Diocese’s and Multi-Academy Trusts, whilst assisting Volunteers to find a suitable governor position. This is an exciting time to join Education and Employers as the charity has recently reached its tenth anniversary and has ambitious plans for the future. As well as an opportunity to join a friendly team you can be involved in making a huge difference to the future of young people in schools.
Person Specification
In addition to your CV, please provide a written statement that addresses all of the criteria in the person specification below. Please make your statement no longer than two sides of A4, giving examples from your professional, volunteering or personal experience.
Skills Required
Essential
- Demonstratable experience of working within a busy office environment
- Previous experience of working in a customer / contact or support service role,
- Outstanding customer service and telephone manner, including handling large volumes of email enquiries and complaints and dealing with difficult calls
- Administrative experience with the ability to multitask and mange time effectively
- Excellent standard of English, written and oral communication skills – this will be tested at interview and via a test
- Experience of using a CRM database, MS Word, Excel and Outlook
- Ability to troubleshoot using information within an online system
- Excellent attention to detail, especially when entering data
- Understanding of GDPR within a customer service setting
Desirable
- Experience of working in a charity environment or knowledge of the not for profit sector
- Experience of working in an account management or target driven environment
- Knowledge or Salesforce CRM or other comparative online databases
Knowledge
Essential
- Knowledge of service delivery and factors that contribute to ‘a good service experience’ for ‘the customer’
- Knowledge of equal opportunities and diversity
Desirable
- Knowledge of performance indicators and working within these, such as within a recruitment role
- Knowledge around the role of school governance
Personal Attributes
Essential
- Flexible with the ability to anticipate requirements and act to provide workable solutions to deliver what recruiters and volunteers need from the service
- Confident communicator who is perceptive to understanding needs/requests and able to action and prioritise these
- Calm and patient when dealing with a range of people
- Ability to work as a team player as well as autonomously towards targets
- Punctual and reliable
Desirable
- Ability to work some evenings and weekends to support events
- Occasional travel to support events, some with overnight stays
Relevant Experience and Attainments
- Experience of delivering a good customer experience in an office environment
- Good level of education, ideally at graduate level
Education & Employers Charity
Education and Employers is a national charity that was launched in 2009 with the aim of ‘ensuring that every school and college has an effective partnership with employers to provide its young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential and so to secure the UK’s future prosperity’. The charity works to achieve this by working in close partnership with leading national bodies representing schools, colleges and employers.
The Charity runs several volunteer programmes in addition to Inspiring Governance ; Inspiring the Future, Inspiring Women and Primary Futures uses a bespoke match-making technology which connects state schools and colleges with employers and people from the world of work.
The charity also undertakes research on education and employer engagement. Our pioneering research has led the way in improving the quantity, quality and relevance of research into employer engagement in education and is now quoted through government policy and by other key practitioners.
Governance Programmes
Education and Employers is the lead contractor for two governance programmes:
- The Inspiring Governance Service recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. The programme is delivered with the National Governance Association, who provide training and support to those placed into governance roles. A regional team works across England to recruit volunteers (primarily working with business and professional networks and large employers) and generate interest from recruiters to register their vacancies with the programme. The programme is delivered for, and funded by, the Department for Education and will initially be delivered over a 4-year period from September 2016.
- The Inspiring Further Education (FE) programme recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. Board vacancies for FE are more akin to Non-Executive Director roles and from this programme perspective at this stage are primarily from Further Education Colleges but can also be with other smaller further education providers (such as adult further education providers). The programme is delivered for, and funded by, the Education and Training Foundation and has run since April 2017, initially on a one-year contract which has been renewed for a further year until March 2019.
The Governance programmes are delivered by a friendly team made up of London based and regional staff.
Our mission is to provide young people with the inspiration and motivation they need to achieve their potential, and so secure the UK&r... Read more
St James's is a busy Anglican church in central London with a broad range of activities including services, concerts, a daily market and a variety of ministries and projects.
Main responsibilities will be to provide administrative support across a wide range of areas e.g. social media, concerts and events, finance as well as general andministration that includes reception.
We are currently looking for someone with good communication skills and the ability to work with a wide range of people. At least one year's digital content creation and copy writing experience. Excellent attention to detail is an important aspect of the role.
The successful applicant will be open, energetic, willing to learn and in sympathy with the church's aims and ethos.
Closing date for appliations: midday on Monday 10th February 2020. Initial interviews: Monday 17th February 2020.
The client requests no contact from agencies or media sales.
The Baptist Union Support Services team are seeking an enthusiastic and committed Church Historic Buildings Support Officer (CHBSO) to provide close support to the Listed Buildings Advisory Committee of the Baptist Union of Great Britain and to assist Baptist congregations throughout England realise the full potential of their historic church buildings for mission and wider community engagement.
The ideal candidate will have a demonstrable interest in England’s historic places of worship and a good understanding of historic building legislation and best conservation practice. You will have the ability to work flexibly and effectively through a large volume of varied casework often to tight timescales.
The CHBSO will also liaise closely with Historic England’s ‘Heritage At Risk’ Team to ensure a considered and proactive approach to the Baptist church buildings most in need of this.
This role is currently funded in partnership with Historic England for 1 year, initially, with plans to seek additional funding for a further 2 years and is an exciting opportunity to engage with churches their congregations and professional advisors to ensure that historic church buildings continue to develop and play a significant role in their local communities.
The client requests no contact from agencies or media sales.
Cirencester, Gloucester
About Us
We are Benevity, a game changing software developer bringing a breath of fresh air and a new way of thinking to employee engagement software.
We are global leaders in corporate social responsibility and some incredible brands from around the world rely on us to provide award-winning corporate goodness programmes. These programmes help to attract, retain and engage professionals who are connected by causes that matter to them.
To put this in context, with 10 million employees registered with us, we’ve processed nearly three billion dollars in donations and 17 million hours of volunteering time this year alone.
We’re now looking for an Administrator to join our team in Cirencester and support our clients and back office functions.
Your Benefits
- Salary of £17,000 - £20,000 pro rata DOE & skills
- Company bonus scheme (based on company and individual performance)
- Employee assistance programme including counselling, consultations and access to resources
- Workplace giving programme including 100% matched charitable donations and paid volunteering time
- Ability to carry up to 10 days’ holiday into the next holiday period
This is an incredible opportunity to develop your career and future prospects with our growing, exciting organisation that is changing the way charity work and donations can be given.
You’ll discover that we are a rare and diverse group, we’re dreamers and doers, positive thinkers and people who are looking for more than just a job. We treasure each and every member of our team and they, in turn, help us to be more successful, to share our vision and to make the world a better place through goodness and giving.
If ours sounds like the kind of place where you could thrive, get in touch today.
The Role
As our next Administrator, you will join our managed services provision and play a pivotal role in helping our clients to manage their employee volunteering, matching and giving programmes.
Specifically, you will provide a variety of support services to ensure that programmes run smoothly and clients, employees and the charities they support can work together harmoniously.
Supporting Client Success Managers and Team Leads in building excellent client relationships, you will also:
- Field client requests quickly and competently
- Manage multiple projects at once
- Review and update priorities to ensure all activities are covered
- Deliver on promises that form the basis of relationships
- Maintain personal high standards and complete tasks and projects in accordance with these standards
- Work as part of a team, receiving support and providing assistance when needed
- Making on-site client visits as required
About You
To be considered as an Administrator, you will need:
- Excellent written and verbal communication skills
- To be a detail-oriented multi-tasker
- To be resourceful and proactive
- Operational excellence
- To be a collaborative team member
- The willingness to travel
Other organisations may call this role Managed Services Administrator, Client Services Administrator, Account Management Administrator, Account Support Executive, Account Executive, Client Support Co-ordinator, Account Co-ordinator, or Client Services Co-ordinator.
We believe in the power of diversity and we’re dedicated to creating a diverse, equitable and inclusive environment at Benevity. We ensure equal opportunity for all applicants and encourage people of all visible minorities, including Indigenous applicants, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.
So, if you’re seeking your next challenge as an Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
This is an exciting time to join Crisis as we launch our plan to end homelessness. Everybody In: How to end homelessness in Great Britain, shows how we can end homelessness for good.
Our housing, education, employment and wellbeing and mental health services help people leave homelessness, as well as one-to-one support, advice and courses we offer for homeless people in 12 areas across England, Scotland and Wales.
Our administration team in Newcastle provide high quality administrative, secretarial and back office support to our frontline services which support people who are homeless or at risk from homelessness. In addition, the team staff our reception area, welcoming and greeting existing and new clients, responding to questions and showing sensitivity and compassion to people who are in emergency housing situations, or rough sleeping.
About the role
As an Administrator, you will develop relationships internally to provide a high quality of administrative support for all teams within Crisis Skylight Newcastle. You will ensure records are up to date, documents and stock are replenished within centre, record session attendance, administer and invigilate exams and also deal with a range of enquiries from internal and external customers.
You will also be involved within our Duty team, supporting members with emergency housing issues and rough sleeping, and help by providing advice and support to members who might require support with telephone calls and travel requestsAbout us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
This is an exciting time to join Crisis as we launch our plan to end homelessness. Everybody In: How to end homelessness in Great Britain, shows how we can end homelessness for good.
Our housing, education, employment and wellbeing and mental health services help people leave homelessness, as well as one-to-one support, advice and courses we offer for homeless people in 12 areas across England, Scotland and Wales.
Our administration team in Newcastle provide high quality administrative, secretarial and back office support to our frontline services which support people who are homeless or at risk from homelessness. In addition, the team staff our reception area, welcoming and greeting existing and new clients, responding to questions and showing sensitivity and compassion to people who are in emergency housing situations, or rough sleeping.
About the role
As an Administrator, you will develop relationships internally to provide a high quality of administrative support for all teams within Crisis Skylight Newcastle. You will ensure records are up to date, documents and stock are replenished within centre, record session attendance, administer and invigilate exams and also deal with a range of enquiries from internal and external customers.
You will also be involved within our Duty team, supporting members with emergency housing issues and rough sleeping, and help by providing advice and support to members who might require support with telephone calls and travel requests.
About you
To be successful in this role you will have experience of working within administration in a busy environment, providing a high standard of customer service and have the ability to deal effectively with conflicting priorities.
You will have strong administrative skills including using all Microsoft packages, be solution focused, resilient, have a high level of attention to detail and excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload.
The post holder will have excellent interpersonal skills, an understanding of the issues faced by homeless people and socially excluded groups, as well as the ability to deal with challenging situations and individuals with a range of needs.
Benefits
As a member of the team you will have access to a wide range of employee benefits including:
- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
- Mandatory pension scheme, with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
How to apply
If this sounds like the opportunity for you, please click on the 'Apply' button to be taken to the Crisis Jobs page. The job description is available under the additional details tab of the CharityJobs page.
Closing date: 2 Febuary 2020
Interview date: TBA
We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
Registered Charity Numbers: E&W1082947, SC040094
Crisis is the national charity for homeless people.
We are committed to ending homelessness. Every day we see the devastating impact ... Read more
The client requests no contact from agencies or media sales.
The Institute for Human Rights and Business (IHRB) is dedicated to being a global centre of excellence and expertise on the relationship between business and internationally proclaimed human rights standards. We provide a trusted, impartial space for dialogue and independent analysis to deepen understanding of human rights challenges and issues and the appropriate role of business. IHRB works to raise corporate standards and strengthen public policy to ensure that the activities of companies do not contribute to human rights abuses, and in fact lead to positive outcomes.
We are looking for an experienced and dynamic Administrator to support the Head of Operations and the IHRB team with administrative activities for all of IHRB’s programmes and work-streams.
The Administrator will be responsible for providing administrative support, developing and maintaining effective office systems for the worldwide team, and some events support for IHRB hosted events in the UK and abroad.
The Administrator will work from their home base and will report to IHRB’s Head of Operations. Communication will mostly be via Skype or e-mail but will involve regular meetings with other IHRB staff in Central London.
This is an excellent opportunity for a proactive and enthusiastic candidate with excellent interpersonal skills.
This role offers 28 days paid holiday per year plus statutory UK holidays, and 5% employer pension contribution.
Deadline for application: Monday 24th February 2020, 9am UK time. Interviews will be held on Wednesday 4th March 2020 in Central London.Expected start date: ideally beginning of April 2020 or sooner. Full details are within the job description.
The client requests no contact from agencies or media sales.
Pensions and Employee Benefits Administrator
You will join our client as a Pensions and Employee Benefits Administrator. Their friendly and professional Reward and Pensions team provides a comprehensive reward and pensions service across the group.
They're looking for an experienced Pensions Administrator to help support in providing this vital service.
Pensions and Employee Benefits Administrator Requirements:
You’ll have good knowledge of payroll and pension administration processes and practices (gained ideally through experience working in a large organisation), as well as experience in delivering a pensions administration service with multiple payrolls and for staff on varied terms and conditions of employment.
You’ll have experience of supporting the auto-enrolment process and of handling new member applications to join various pension schemes, ensuring compliance with Pension Regulator’s guidelines. You’ll also have some knowledge of employee benefits administration and be looking to develop your know how in this important area of reward.
Appointment is subject to an Enhanced Criminal Records Check and relevant barred lists check, if appropriate.
Our client is committed to being an Equal Opportunities organisation and they welcome applications from people with sight loss.
About Our Client:
They're here for everyone affected by sight loss. Working for them means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.
Our client is committed to being led by tehir customers (blind and partially sighted people), and one of the ways they do this is through active involvement and engagement in many of their work activities, including the recruitment of new members of staff.
Location: Judd Street, London WC1H 9NE
Job type: Full Time, Permanent, 36 hours per week
Salary: £24,500 to £26,400 including London Weighting
Benefits: In exchange they offer a competitive salary, a stimulating and supportive working environment and a benefits package including: 26 days holiday per year (plus bank holidays), which increase with service. Excellent pension schemes, Shopping Discounts, Flexible Working.
You may have experience of the following: Pensions Administrator, Payroll Administrator, Employee Benefits Administrator, Payroll, Pensions, Employee Benefits, Administration Assistant, Administrator, Admin Assistant, Office Administrator, Office Assistant, Data Entry Clerk, Data Entry Assistant, Administrative Assistant, etc.
Ref: 91446
Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.
We are looking for an exceptional candidate to provide administrative support to ensure the smooth running of a busy and successful Corporate Partnerships team. You will be proactive and driven, with excellent administration skills, as well as approachable, passionate and organised. The ideal candidate for this role will be confident and good with people, whilst having excellent attention to detail and reliable.
The Corporate Partnerships Team at Alzheimer’s Research UK (ARUK) is established and enjoying an exciting phase of growth. We are looking for a proactive and organised colleague to provide vital administrative support to the team, helping us to identify new prospective partners and build excellent relationships with our existing supporters. We are looking for someone with strong communication skills, great attention to detail, and the ability to prioritise and work to deadlines.
Our corporate partners choose Alzheimer’s Research UK because they recognise our pioneering spirit, creativity and our readiness to think and act differently. This approach typifies all our teams, and our growing Corporate Partnerships Team is no exception, having an unrivalled opportunity to bring the power of influential corporate partners to bear on our greatest medical challenge. We have worked with awesome brands like Google, Dyson, Wickes, Axa, Financial Times, Ricoh and Majestic Wines to name a few.
Main duties and responsibilities of the role:
- Supporting the Corporate Partnerships Team to research and secure new partners
- Providing a point of contact for fundraisers from companies that are supporting the charity, making sure they have the materials and resources required to fundraise
- Providing general administrative support for the team
- Keeping team records updated, including processing gifts and donations
- Assisting with ad hoc projects as required by team managers
What we are looking for:
- Education to A-level standard or equivalent
- Experience using Microsoft Office
- Experience working in a customer/client facing position
- Demonstrable administrative experience or relevant transferable skills.
- Experience building and managing relationships with colleagues.
- Confidence working with computers; knowledge of Word, Excel, and Outlook.
- Experience using databases
Location: Granta Park, near Cambridge.
Salary: Circa £22,000 per annum, plus benefits
Please download the Vacancy Pack for more details.
Please note that the official job title for the successful candidate will be Corporate Partnerships Executive. When accessing our online recruitment system, the role will be listed as Corporate Partnerships Executive.
The closing date for applications is the 2nd February 2020, with interviews to be held on the 12th February 2020. Please indicate in your cover letter if you are unable to attend on this date.
We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain day.
In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.
To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.
Who We Are
Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis,... Read more
About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
The Education Administrator will carry out a range of administrative duties working closely with the Learning Manager and Education Team to support the delivery of accredited and non-accredited learning.
About the role
As Education Administrator, you will provide efficient and effective administrative support to Skylight Oxford ensuring that all systems and structures contribute to the delivery of high quality and easily accessible learning and engagement activities.
About you
To be successful in this role you will have substantial experience of administrative work in a similar role within the voluntary or education sector
Benefits
As a member of the team you will have access to a wide range of employee benefits including:
-
Interest free loans to purchase a train season ticket or a bike, or for a deposit to secure a tenancy
-
Mandatory pension scheme, with an employer contribution of 8.5%
-
25 days annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
How to apply
If this sounds like the opportunity for you, please visit our website to apply online. Candidates are required to address points 1 - 7 of the person specification. The job description is available on our website by clicking on the 'Vacancy Details' button.
If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.
Closing date: 2 February 2020 (23:59)
Interviews will be held on 12 February 2020
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
For more information about our work and to see our work in action, please visit our website.
Registered Charity Numbers: E&W1082947, SC040094
Crisis is the national charity for homeless people.
We are committed to ending homelessness. Every day we see the devastating impact ... Read more
The client requests no contact from agencies or media sales.
Are you a great relationship builder and administrator? Are you passionate about inspiring and supporting people?
We are looking for an expert and driven Administrator to join our Learning and Development (L&D) team at an exciting time of change and growth.
Children’s Hospices Across Scotland (CHAS) is evolving at pace and we know that supporting our people with adequate, timely and fit-for-purpose opportunities for learning and growth are essential. The L&D team ensures such learning opportunities are available and accessed, using a range of systems and processes and this role is key to making this happen.
About You
We are seeking a confident and expert Administrator, with a ‘can do’ attitude and strong interest and passion for working with others. This is a fantastic opportunity for a skilled communicator who:
- enjoys working collaboratively with others
- is highly organised
- is a team-player
- has excellent written and verbal communication skills
- has a high level of attention to detail
- finds it easy to quickly establish working relationships
- is focused on delivering on task and deadlines
- knows how to get the best out of Microsoft Office, information databases and other management information systems
- has experience of working in a busy office environment
If this sounds like you, we’d love to hear from you!
Travel between sites may be required and as such holding a full UK driving licence can be useful.
Further details on specific skills, background and experience that we are looking for can be found in the Job Description and Person Specification for this role.
Key Responsibilities
In this role, you will be responsible for providing a full range of administrative support to the day to day activity of the team, which includes:
- Being the first point of contact for L&D queries
- Maintaining employee L&D records and data collection for reporting
- Leading on L&D-related communications and marketing activities, including intranet updates, newsletters and phone calls
- Processing L&D applications, bookings and purchases
- Administering and maintaining L&D Online Systems
- Organising and coordinating logistics for events and annual L&D programme
- General team administration and administrative support for Head of L&D
About CHAS
At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Learning and Development Administrator, you will be instrumental in achieving this vision.
Further Information and How to Apply
Further information can be found in the attached documents.
To be part of the future of CHAS, follow the link to our CHAS Careers website, click 'Apply Now' at the top of this screen and complete our online application form. Please note that we are unable to accept CV’s.
This post is subject to a Disclosure Scotland Protection of Vulnerable Groups (PVG) check.
We’re Children’s Hospices Across Scotland. But most people know us as CHAS. For over twenty years we’ve been offering a full ... Read more
WHO ARE CATS?
We believe that all young people should be aware of the signs and symptoms of cancer, and how to check themselves, so that’s what we’re here for. We aim to empower these young people to be comfortable enough with themselves and their bodies to know when something is up, and when to go and see a doctor.
OVERVIEW OF THE ROLE
A one-of-a-kind project in partnership with the NHS Salford Clinical Commissioning Group (CCG). This project will be delivered in the City of Salford through informal cancer awareness workshops to young people. These workshops will be used to raise awareness of the signs and symptoms of cancer, risk factors, and incidence rates, and focus on personal empowerment so young people can understand changes to their body, and visit a GP with confidence. You’ll run the project day-to-day from developing workshops, engaging with the community, and conducting an ongoing evaluation of the project.
This project (therefore this position) is being externally funded and will commence for 12 months from the start date of employment. CATS as a charity will need to uphold our funder’s SMART targets, some of these are reflected in the following roles. A full project brief will be provided to the successful candidate.
Key Responsibilities:
- Developing workshops to deliver to a variety of different communities in the City of Salford.
- To monitor and evaluate the impact of the workshops.
- To ensure the workshop scheme aligns with the project’s SMART goals.
- Researching into different communities that would benefit from our workshops.
- To assist in the recruitment, training and support of volunteers who would assist in workshops.
The successful applicant will:
- Be crazy about CATS - passionate about our cause and care about the work we are doing.
- Be creative and innovative; offering a wide range of ideas.
- Have the ability to work independently and use initiative.
- Have great written and verbal communication skills and be able to deliver information in a clear unambiguous way.
What can CATS offer you:
- You will work with a close team, who are incredibly passionate about what they do.
- You will have the opportunity to develop your own skills and understanding around income generation and small charity world.
- You will be part of the growth and development of CATS.
- You will have flexibility in your role to make it your own.
Things to know before you apply:
- The team is only two strong at the moment, meaning the successful applicant will be the third/fourth person employed by CATS (as we are currently recruiting 2 roles).
- We are a youth led organisation, so appreciate fresh and new ideas in all areas of our work.
- The candidate must be able to drive and have their own car to use for work.
- This is a full-time role, contracted at 37.5 hours a week.
- This opportunity is office based (Manchester city centre/Salford) and we will not consider remote working.
- Please read the job specifications before you apply.
Here at CATS, our aim is to make sure every young person knows the common signs and symptoms of cancer. 7 young people (16-24) are diagnos... Read more
The client requests no contact from agencies or media sales.
Context:
Refugee Action Kingston (RAK) is a small charity dedicated to supporting refugees and asylum seekers from anywhere in the world who find themselves in the Royal Borough of Kingston and neighbouring boroughs.
RAK aims to support people from the asylum seeking and refugee communities to integrate into the local area. We deliver advice around immigration, benefits, education, utilities, health and housing. We deliver English classes from our Learning Centre in Piper Hall. The Employment Service delivers IAG and Employability opportunities as well as Mentoring.
This role will work within the Employment Service and will concentrate on promoting the project to people in the asylum seeker and refugee community as well as establishing links with local referral partners to increase access to the Employment support offered.
Main Duties:
- Work with the Employment Service team to plan and deliver outreach engagements, meetings and events to engage clients and partnerships
- Ensure all new clients to the Employment Service are registered in line with RAK policies and procedures
- Promote the Employment Service by producing content that can be used on social media, website and sent to stakeholders to generate enquiries about the Employment Service
- Populate the CRM system (lamplight) with new partnerships and referrals and keep updated
- Manage Employment Service enquiries, incoming calls and emails, making appointments with advisers or providing information and sign-posting to alternative support as necessary
- Engage a target number of clients to participate in the Employment Service
- Set up team meetings, take minutes and circulate as appropriate
- Data update, checking and cleansing to ensure data quality
General Duties
- To support the Employment Service team with administration support as required
- Work occasional evenings and weekends
- To attend team meetings as appropriate
- To attend training courses and supervision meetings as appropriate
- To be committed to all RAK policies such as the equal opportunities, health and safety and confidentiality policies
Person specification
- Experience of written communications including drafting letters and emails and writing content for promotion.
- Excellent verbal skills and an ability to communicate with a wide range of audiences.
- Good ICT skills including Office 365.
- Good time management skills using project planning techniques & outlook (prioritization)
- Experience of databases, including data entry processes and maintenance.
- Demonstrate an enthusiasm for marketing and communications and using social media
- Ability to work as part of a small team
- Ability to problem solve and introduce new admin processes and systems
- Commitment to working within an equality and diversity framework
- Experience of working in a multi-cultural organization
- Knowledge of data protection, safeguarding and confidentiality requirements.
- Familiarity with a refugee community language would be useful e.g. Farsi, Arabic or Korean.
The client requests no contact from agencies or media sales.
Do you want to help shape and improve health and social care services across Hertfordshire?
If so, would you like to join our small but dedicated team working for a charity based in Welwyn Garden City?
Healthwatch Hertfordshire is seeking a motivated and enthusiastic Engagement Officer to provide support to the Head of Research & Engagement. Work will include developing our research and engagement programme by reaching and engaging diverse and/or seldom heard communities.
Healthwatch Hertfordshire is a local charity which is part of a national Healthwatch network. Our job is to stand up for everyone in the county... Read more
The client requests no contact from agencies or media sales.
Do you have excellent organisational skills and enjoy working to develop systems and processes?
ESPCF is the new forum for parent carers of children and young people (CYP) with special educational needs and disabilities (SEND) in East Sussex.
ESPCF’s aim is to ensure that every parent carer in East Sussex feels that their voice, their views and their experiences matter and contribute towards developing and improving services. We do this by reaching out to parent carers to be involved, representing parent carers’ experience and expertise to decision-makers and making recommendations for service improvement.
ESPCF is supported by Amaze, the local charity providing information, advice and support to local SEND families. This includes HR support and Amaze are therefore the employer for this role.
Three new staff roles are being recruited at the same time: ESPCF Chair, Engagement Co-ordinator and Administrative and Communications Assistant. ESPCF funding is confirmed until March 2022, however, employment contracts are being offered initially for one year, intentionally so that ESCPF has the flexibility to adapt and change its staff team as it develops and grows in its first year of operation
- 21 hours per week, fixed-term contract until March 2021 in the first instance (with the possibility of extension)
- Rate: £11.64 hour (£21,190 p.a. pro-rata) equivalent to NJC Spinal Point 14-17
- Location: East Sussex, either home-based or working flexibly from Amaze’s Eastbourne office
Do you have excellent organisational skills and enjoy working to develop systems and processes?
This important role in the ESPCF team is responsible for ensuring the ESPCF office runs smoothly, providing high quality administrative support to ESPCF staff, parent carer representatives and volunteers, supporting events and writing reports and communication materials.
You will have experience of setting up and maintaining IT and admin systems and working efficiently using your own initiative to support a small team in a busy office environment. Warm, interpersonal skills are also a must.
Amaze is a Sussex based charity that supports families with children and young people with special educational needs and disabilities (SEND). Read more
The client requests no contact from agencies or media sales.
Senior Stakeholder Engagement Officer, 12 month Fixed Term Contract, Full time , Salary: £34,210 - 41,828
Your new company
Senior Stakeholder Engagement Officer, 12 month Fixed Term Contract, Full time , Salary: £34,210 - 41,828 per annum plus benefits
Your new role
Your new role as a Senior Stakeholder and Engagement Officer is a chance to develop your career As a Stakeholder and Engagement Officer you will be an integral part of well-established professional regulation.
To coordinate the development of a strategic, consistent programme of engagement activity across all four UK countries, to build and nurture strong, purposeful relationships between the organisation and its stakeholders across the UK.
What you'll need to succeed
You would be required to have;
- Extensive experience of working in a communications, engagement or public affairs role
- Experience of working with senior colleagues in a high-profile, multi-disciplinary and multi-directorate environment
- Experience of leading internal project teams, including setting objectives, delivery of activity, coordinating agendas and actions and facilitating team meetings
- Experience of working in the health and social care sector
- Experience of working across all four countries of the UK
What you'll get in return
Competitive Salary and Benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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