Wimbledon Guild is a medium sized local charity that is going from strength to strength and we are looking forward to recruiting for this new position -a part time temporary Merton Moves Engagement Officer to help us promote the importance of exercise for older people. 

We are launching an initiative in partnership with Merton Public Health, to promote exercise for older people, particularly while they are at home during periods of restrictions due to the Coronavirus pandemic. This post involves developing and delivering high quality talks to help older people understand the importance of exercising to reduce the number of hospital admissions due to falls, excess winter deaths and Covid. It is also to promote exercise to support living independently longer term. 

As the Merton Moves Engagement Officer you will work across the borough, meeting online or face to face with community organisations including statutory services, exercise providers, libraries, councillors, you will support individuals to access online exercise. As this is a new project, the role may be adapted as it develops, for example, the balance between working with individuals and community groups may change.

You will be a team player comfortable in a wide range of social situations and excited to take on this unique challenge and make the role your own. You will have great communication skills and the ability to work with multiple stakeholders and with individuals from a diverse range of backgrounds.

If this sounds like you, we look forward to hearing from you. Please complete your application by sending a CV and supporting statement explaining how you meet the person specification criteria and why you would like this job, along with our short application form. The closing date is Tuesday 2nd March 2021 9am.

This role will be working remotely due to the COVID restrictions. 

WASTEAID - HEAD OF FINANCE AND ADMINISTRATION

Homebased within UK, with some preference for Scotland or Northern England (potential for limited international and national travel)

Line Manager: CEO

Direct reports:  Office Manager

Key relationships:  Head of Programmes and Impact, Circular Economy Network Director, Project Managers, Finance Trustee

Salary:  Circa £42,500 (pro rata) for 3 days per week.

WasteAid

Our vision is a world with equal access to waste services for all.

Helping communities and governments manage their waste properly is vital if we are to achieve the Sustainable Development Goals. Waste management has a powerful and positive impact on people’s well-being.

Our mission – fighting poverty, pollution and climate change

Around 1 in 3 people globally don’t have decent waste management. Pollution caused by waste harms people’s health and the environment and damages the local economy. In contrast, an affordable waste management system is relatively simple to implement, improving the environment, creating jobs and protecting public health – particularly for children.

Plastic pollution in the marine environment is of major global concern, and WasteAid is helping tackle this global problem. We work with upstream and coastal communities to set up small recycling centres and help keep plastic out of rivers and the oceans. We also share skills in managing organic waste, helping people make the most with their resources.

Open dumping and burning of waste releases climate change emissions, contribute to both short-term and long-term impacts. Black soot from burning and methane from open dumping are of special concern. We offer communities a safe and sustainable alternative to dangerous dumpsites and toxic air pollution.

Our values

Our founding principles come from our origins in the waste management industry, which itself grew out of the public health movement in the UK in the late Victorian era. We believe in equality of access to decent public health for all people and advocate the role of good waste management to achieve this.  We are inclusive and empowering of the communities in developing countries that we seek to serve and support.  We believe in the power of appropriate technology transfer, training and skills development to create livelihoods and reduce pollution.

We are collaborative and work in a collegiate spirit with all partners and funders.

Our objectives are to:

Inspire and inform communities and individuals who want to improve how waste is managed in their communities and encourage them to act.  Support and help communities use waste management to protect public health, reduce pollution and create sustainable livelihoods.  Campaign to increase awareness of the problems caused by open dumping and burning and the urgent need for change.

We achieve these objectives by ensuring that we have:

Financial sustainability for our organisation and securing our ability to grow our impact.

Good governance for our charity which includes legal compliance, risk management, safeguarding, health & safety and robust oversight.

Strong capacity – continuous development of our people and securing greater breadth of experience within our team and strong engagement with associates and partners.

The Head of Finance and Compliance will be responsible for global oversight of finance and compliance functions for WasteAid’s UK business development activities and international programmes in Africa and Asia including day to day finance, financial reporting and planning financial governance and risk management and liaison with the UK Board.

The key responsibilities will be:
 

• Strategic oversight of financial systems and processes including but not limited to the production of relevant financial reports and maintaining up to date policies and procedures.
• Prepare monthly or quarterly management accounts and cash flow forecasts for the CEO and Board.
• Draft detailed annual budgets and consolidated cash flow statements for review by the CEO.
• Assist in the preparation of the annual year-end financial statements and liaise with auditors.
• Prepare financial project reports and ensure donor financial reports are submitted on time and in their specific reporting formats.

• Effective day to day control of accounting function including payroll, cash-flow management, invoicing and debt management.
• Assess suitability and effectiveness of financial controls and oversee a programme of continuous improvement.
• Develop and document financial processes to maintain and strengthen internal controls.
• Ensure that all financial transactions are properly recorded, filed and reported in a timely and accurate manor.

• Work with partner organisations to ensure that financial processes are followed and accurate reports are received.
• Undertake partner organisation financial and risk assessments including internal audits where necessary.
• Support programmes and fundraising staff to create accurate and equitable donor budgets.
• Assist budget holders in understanding their management accounts and provide training where necessary.
• Manage and supervise the duties of the Office Manager.

• Liaising with external auditors, insurance brokers, HMRC, bankers etc.
• Maintain all tax registrations and submissions.
• Co-ordinate the payroll function.
• Maintain up-to-date records of legal compliance across country programmes.
• Monitor and implement general statutory requirements (e.g. risk assessments, reserves policies etc).
• Assist the CEO and Board to ensure that all charity governance requirements are being met.
• File necessary documents with Charity Commission and Companies House.
• Work alongside the CEO and external HR advisors to manage HR issues.
• Ensure organisational IT systems are working well and maintain a good relationship with the IT outsourcing company to make sure necessary support is provided to all staff.

• Undertake any other reasonable duties that may be required from time to time. The duties may be changed and/or varied to meet changing circumstances at the discretion of management

The successful candidate will:

• Be a qualified accountant (ACA, CIMA, ACCA, CIPFA, or equivalent).
• Have experience of managing financial systems, including setting and managing budgets, management accounts and cash flow, etc.
• Have charity experience, ideally within international development.
• Have experience of working with UKAID or other institutional/statutory funding body
• Have a strong knowledge of statutory and regulatory environment for UK charities.
• Have the experience of the long-term financial and business planning, strategic planning and development of an organisation.
• Have excellent interpersonal skills with the ability to motivate staff.
• Have a first-class ability to prepare year-end accounts and annual budgets.osition is UK based 
• Position is UK based and candidates need to be eligible to work in the UK.

Application by Curriculum Vitae (not exceeding 3 pages) and Covering Letter (not exceeding 2 pages) outlining skills, motivation and demonstrating how candidates fit the person specification. 

Applications to be received by midnight 16 March  2021.  If you have any questions on this opportunity, please also send them to the same address and a member of staff will follow up with you.

Please note that these roles require working to a rota pattern that involves weekend and evening work, as well as sleep-in shifts

Are you passionate about supporting young people to achieve their potential? Do you want to work in a challenging, team focused and rewarding environment? Have you got the drive to support a young person on their journey to independence? Do you have the skills to engage hard to reach young people?

This role is perfect for individuals who have experience of working with vulnerable people in a supportive setting including supported housing, social care, health care or a related area. We also welcome applications from experienced practitioners.

Centrepoint is the UK's leading charity for homeless young people. We provide a range of accommodation based and floating support services to vulnerable young people across London and the North East. Our vision is to end youth homelessness but until then we will continue to provide young people with a place to call home, tailored support and the opportunity to build the skills needed to sustain independent living.

We are looking for Supported Housing Officers for 3 x full time roles to join our excellent Housing and Support team in Harrow.

In this role you will:

Work face to face with young people and support them to achieve their goals.
Help young people overcome difficult circumstances and achieve independence.
Work independently and as part of a team in accommodation based or floating support services for young people
Undertake initial and on going needs and risk assessments for young people accessing services
Manage your own caseload of young people, providing holistic support in line with their needs and aspirations
Liaise with multiple agencies to ensure effective communication across the service and externally including social work teams, YOS, health and other statutory services and voluntary agencies
Make internal and external referrals to a wide range of statutory and voluntary agencies for specialist support and Employment and Training opportunities
Support young people to manage their rent accounts through liaison with the DWP, Social Services and building their own personal budgeting skills
We seek to challenge discrimination and are committed to fairness and equality within Centrepoint. We welcome applications from anyone with direct experience of being homeless or using young people's services.

Closing Date: Sunday 7 March 2021, 12 midnight

Project Administrator - Community Safety (Housing)
Birmingham (across multiple sites)
£16,210 per annum pro rata
Position Type: Part Time - 23 hours
Contract Type: Fixed Term Contract for 12 months

Are you an experienced Project Administrator, a self-starter that can successfully build external partnerships and coordinate project actions under pressure?                                                                                                                                                                     
If yes, this is a fantastic opportunity for you to join our client as a representative for a body for Registered Providers operating across Birmingham.
 
As Project Administrator Community Safety, you will be working to manage, develop and deliver work ensuring registered providers and partners are able to effectively reduce harm and improve community safety policy and practice in Birmingham.
 
The Role:
 
You will build successful projects and partnerships with the Police, Local Authority, Registered Providers and other stakeholders
You will build capacity with members and partners to improve community safety through training, briefings and projects
You will co-ordinate action around specific cases, community safety concerns and engagement with key stakeholders
You will contribute to building a strong and value-driven partnership
 
The successful candidate will:

Be a self-motivated problem solver
Have the skills and approach to help build partnerships and networks 
Experienced in gathering and sharing key information
Create and maintain good practice between partners
Be organised and have strong administration skills
Have the ability to work under pressure to meet deadlines whilst maintaining customer excellence
Have the ability to deal with face to face, telephone, email communication
Have the ability to develop and maintain manual and computerised filing systems
Resilient
Be familiar with Microsoft Office including Word, Excel and Outlook
Have the ability to maintain positive working relationships with staff and managers at all levels
Ideally have a good working knowledge and or keen interest and or studying in social housing, crime and disorder act and community safety and ASB
Ideally have experience of working in public sector, housing or third sector organizations
 
The 23 hours are to be worked in an agile way over Monday – Friday.

In return, our client offers an attractive benefits package.

You will be assisting the Database Manager in the provision of database and data services to a busy Fundraising and Community Engagement department. This is an exciting time to joining the department, as we are implementing a new 5-year fundraising strategy, at the core of which is our commitment to donor care. We aim to strengthen our database processes, upskill our database users and improve the quality, accuracy and relevance of our donor information.

Some of the main responsibilities:

1. Carry out regular database housekeeping tasks

2. Assist with projects to cleanse supporter data and to streamline screens and menu options

3. Assist the database manager in preparing data, reports and analysis for fundraising activities

4. Keep supporter records up-to-date via imports, global changes and manual data processing

5. Provide training, support and user guides for database users

This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the service

Essential requirements:

• 1+ years CRM (database) experience as a data administrator, or other role which involves extensive database use and data manipulation
• Some experience of running queries and reports
• Some experience of running data health routines
• Proficiency in Microsoft Excel to an intermediate level

Our office is located a 3-minute walk from Stanmore tube station (Jubilee Line) on a busy high street. Staff car park on site. You must be able to commute to Stanmore.

The role is currently home-based due to Covid -19 but the role will revert to office-based after the pandemic. Occasional home working can be considered but the post holder needs to work largely in the office to support other database users.

Benefits:
• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• Generous annual leave entitlement
• 1pm finish on a Friday
• A challenging and varied role
• A supportive team
• Additional leave during Jewish festivals

This post is subject to an enhanced Disclosure and Barring Service (DBS) disclosure.

Norwood is a disability confident employer. This means we are committed to employing people with disabilities.

Patron: Her Majesty The Queen.
Registered Charity No: 1059050.

We are looking for an enthusiastic and proactive individual to help in developing our HR functions and provide administrative support to the operations director. You will play a central role in ensuring our internal HR services are excellent, from our recruitment processes to our staff appraisal systems, to our learning and development provision. You will also help to maintain a supportive work environment for everyone at Green Alliance. There will be a range of administrative duties to support the day to day running of the charity, such as charitable grant and charity regulation. As well as day to day tasks you will have the opportunity to work on discrete projects, supporting the ongoing development of Green Alliance’s infrastructure.
 
We are looking for someone who is efficient, flexible and resourceful, with a calm and friendly manner. You will have excellent interpersonal skills, a collaborative approach and the ability to build positive relationships with people at every level. You will need to be a problem solver and enjoy developing and improving systems and processes. You will be dealing with confidential and sensitive information, so discretion and sound judgement are critical.  
 
You should already have some experience of human resources support and working in an office environment, possibly in a charity. This role would suit someone interested in pursuing a career in HR or charity administration. Excellent IT knowledge and skills, particularly MS Office, are essential.
 

Refugee Trauma Initiative (RTI) is at a critical stage in its development. Founded in 2016 Refugee Trauma Initiative is committed to supporting community and frontline workers to bring non-clinical mental health support to every child and family affected by violence and displacement. Our mission is to help communities heal from violence and displacement. Our vision is a world where caring mental health workers are within reach of anyone affected by trauma.

After five years of delivering direct services for families, young children, young people and men and women, RTI will expand its geographic scope, expanding its model that trains frontline workers and support local organisations to additional countries and communities.

RTI seeks to hire a communications and content development expert to lead the development and management of an effective communication strategy to support our expansion.You will be a talented story teller – both visual and written-  and passionate about upholding human rights.We are looking for a professional with experience of developing digital content and brand identity to communicate our values, our mission and our work with a view to promote the rights of displaced people. As part of a small, specialized team your work will support families, children and young people have who have been displaced by war, persecution and climate change.

Safeguarding: 

The role-holder will have detailed understanding of RTI’s Child Safeguarding and protection Policy as they will be involved in programmes for children and vulnerable groups.  

Role Purpose:  

1. To consolidate our international expansion and our growth in the last 5 years, RTI is undergoing a rebrand to help align our current programming, strategy and values with our branding and communications. A big part of our aim is to spread RTI programming values far and wide, and as such, the rebranding is a critical exercise to help achieve our strategic ambitions. The role-holder will work closely with the CEO to execute the rebranding exercise and develop a communication strategy for all our work and across our social media platforms. 

2. In 2021 RTI is launching a unique advocacy platform to explore the drivers of mass displacement through the stories of people affected by this crisis. Through mixed media, Sada (meaning voice or resonate in Arabic and Farsi) will connect people to the policies that are being implemented worldwide. Whether in Moria, Greece or on the US/Mexico border, Sada will shine a light on the context of current immigration trends and their impact on men, women and children who are forcibly displaced. As with all our programmes, our emphasis is on the lived experience of displaced people who find themselves stripped of their agency by forces they cannot control.  Working closely with the Creative Producer of Sada, the Communications Lead will develop and implement a strategy for the successful delivery of this project. 

Key Areas of Responsibilities: 

• Develop and execute RTI’s communications and digital engagement strategy

• Develop and implement a comprehensive project plan for the delivery of the Sada project 

• Create and publish content that increases public engagement with RTI’s work and social media and areas of advocacy including refugee and migrant rights, trauma and mental health

• In close collaboration with the CEO, lead RTI’s rebranding exercise including project development and management to launch the new brand including a new website and new digital assets

• Develop and implement a social media strategy to increase online fundraising and public engagement with RTI work and resources including increasing followers on FB and Twitter and engagement with our digital wellbeing resources 

• Research and produce content highlighting trends in policy, movement of people and other relevant developments presenting data in a visual and accessible way to increase public awareness of the issues RTI is advocating for

•  Work alongside the Creative Producer of Sada to develop and manage relationships with citizen journalists and local organisations around the world 

• Project manage all aspects of Sada development and dissemination including work plans, finances and teams on the ground

• Develop and manage relationships with media and political stakeholders at the EU level and across international organisations concerned with refuges issues and advocacy 

• Stay abreast of new development on the global refugee policy and news with particular attention to mental health and trauma 

Qualifications and Experience:  

• At least 5 years’ experience of working in content production and communications role – we are looking for an experienced candidate who can hit the ground running! 

• Excellent at researching and producing digital content

• Experience of developing and executing successful communications strategies

• Excellent at developing and maintaining relationships with a diverse group of people including politicians, journalists and people working in refugee hotspots around the world 

• Excellent at summarizing complex data and perspectives to present clear and accessible analysis

• Excellent writing skills in English – other languages are a plus! 

• Team player, able to work independently and as part of team 

• Passionate about human rights, social justice and equity

Skills and Behaviors:  

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling RTI values.  

• Excellent at initiating and managing own work

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external stakeholders 

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices 

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude 

• Understands the importance of a supportive working culture and works actively to engage with the team and its rituals

• ‘perfectionist’ (you don’t want errors, typos in ANY public-facing content) + someone with aesthetic sense for digital content 

Benefits: 

• RTI offers Psychological Support Fund for its employees and are eligible to apply after the end of the probation period.  

• RTI offers reflective supervision to all staff 

How to Apply:  

Please send your digital story telling samples, CV, and motivation letter by 28 February 2021. 

For more information on RTI's work please visit our website:

Only Shortlisted candidates will be contacted. 

Essex Wildlife Trust are the county’s leading conservation charity, committed to protecting wildlife and inspiring a lifelong love of nature; and we would love you to join our committed and enthusiastic team. 

In this exciting new role within the Landscape Conservation Team, you will be responsible for delivering targeted urban wildlife engagement projects aimed at reconnecting people with nature; inspiring and empowering them to take action to protect it. In doing so you will work to address inequalities around access to nature and green spaces in urban environments.

If you have experience of wildlife and community engagement projects, and you would like to work at a Sunday Times Top 100 Best Company and you feel you would fit in our friendly, committed, passionate and professional
organisation then we would love to hear from you. 

We welcome applicants from a diverse range of backgrounds.

About us

As an independent body serving the public, we uphold information rights for all. We do this by promoting openness in public bodies, as well as data privacy for individuals. As well as this, we oversee legislation that ensures people’s data is secure, accurate and robustly managed.

The ICO is making changes to the way we provide information rights services to SMEs. We have an exciting opportunity to be at the forefront of those changes.

About the role

Business Services provides a range of information rights services for SMEs. These include providing advice, dealing with reported breaches, growing the register of fee payers, account managing stakeholders, developing compliance aids and providing assurance services. Our work is varied and fast paced, as we strive to provide first class services that remain relevant to the evolving needs and expectations of our customers.

The successful candidate will manage some of our relationships with stakeholders related to small business, identify opportunities for engagement and successfully influence to secure that engagement. They will also take a lead role across a range of on and off site assurance activities, ranging from assessing the compliance of individual organisations, to running workshops and giving practical compliance advice to wider audiences.

About you

You will have two to three years compliance assessment experience, a strong intellectual ability to analyse complex legislation and apply it to particular cases and a knowledge of general business processes with specific reference to the management and handling of personal data. You will also hold, or be willing to undertake, relevant professional training in audit, risk or information management.

You will be a first class communicator. You will have strong verbal communication skills and be able to effectively represent the ICO, including through off site visits and facilitating workshops. You will also be an effective writer, able to produce reports and other compliance tools, translating complex issues into clear, practical advice for small businesses.

You will also have strong interpersonal skills, including the ability to liaise effectively at all levels with stakeholders and be able to contribute to the provision of a professional, proactive and unified ICO service.

Closing Date

Applications must be submitted by 23:59 on Sunday 7 March 2021.

To apply please visit the ICO website and apply online

Please note if you are appointed to work with the ICO you will be required to complete security clearance processes. These include identity and qualification checks and a Basic Disclosure level check of unspent criminal convictions.

The ICO is committed to equal opportunities in employment and welcomes applications from all sections of the community.

Salary: £30,000 pro rata depending on experience

Hours: 15 hours per week

YCF is a membership organisation and crucial to the success of the role will be the ability to support members with achieving their fundraising objectives.

The main area of responsibility is to work with YCF members on a one to one basis but will include supporting and promoting the development of larger partnership bids as and when required.

• Relationship management – You will foster and maintain good relationships with our members with a focus on developing an excellent understanding of their outputs, outcomes and fundraising objectives. This will include 1-2-1 interactions with current and prospective members, organising virtual meetups, and supporting the Chief Operating Officer with hosting member’s events.

• Training and development – Support members with accessing relevant training to improve their fundraising skills and capability. Support members with developing/enhancing their strategy by organising appropriate training to strengthen member’s knowledge and understanding of developing their organisation’s aims and objectives, vision and mission statement and theory of change

• Identifying opportunities – Further develop the YCF members database to include member’s strategic and fundraising objectives, so that this information can be used to identify and promote suitable funding opportunities

• Prospecting – Undertake prospect research into potential new funders & members from the wide range of trusts and foundations using internet, online databases, and other sources, prioritising as appropriate. To ensure ethical, best practice and compliant fundraising activities; stay up to speed with best practice within fundraising and the charity sector; identify areas of compliance, new areas of opportunity and innovation within the sector

• Supporting the development of bids – You will work alongside members to collate content for bids helping them to identify key information and structure responses in a clear and compelling way

• Measuring data - Use Salesforce to diligently record accurate data on members engagement, bid support, submission, and outcomes. This data will be included in YCF performance reports and annual review. Ensure that all data is gathered, held, and used in-line with relevant data protection regulations.

• Work alongside the Chief Operating Officer to communicate opportunities to members using YCF website, newsletter, social media and other sources of communication

• Work with the Chief Executive Officer to promote and support new partnership bids in line with YCF objectives and values

• To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post.

Do you have a passion for wildlife and skill for sharing it with others?

We are looking for an enthusiastic and inspiring communicator to deliver the people engagement elements of our new and ambitious project, Big City Butterflies. This flagship, London-based project will create opportunities for people to discover butterflies and moths in their local green spaces and learn how they can help them to thrive. You will need energy, creativity, and strong organisational skills to bring to the role.

Experience in connecting with a wide range of audiences is essential.

We can offer flexible, home-based working and the full support of our committed team.  

For further details please see the Job Pack on the BC website.

The closing date for applications is Monday 15th March 2021

Interviews will be held on Wednesday 31st March 2021.

Candidates must have the right to work in the UK.

No agencies please.

Rescare needs someone to set up a new volunteer befriending project for our families, and to use your excellent networking skills and passion to increase our national profile and membership. Since 1984, Rescare has supported the families of people with learning disabilities who use residential care -   by providing a helpline and campaigning for better choice and quality of care. The charity is based in Stockport but Home-working and flexible working will be considered for the 17.5hrs per week post. The role is initially available for 6 months, but may be extended subject to further funding.

Position: Regional Development Officer (South East)
Type: Full time (35 hours per week), permanent
Location: Home based in either Kent, Surrey, Sussex or Hampshire
Salary: £33,273 - £37,839 per annum plus excellent benefits
Salary Band: Band E, Level 2
Department: Community Networks

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

The role of Regional Development Officer (South East) is one of 9 Regional Development Officers within our new Regional Development team which is part of our wider Community Networks team.

As part of the Regional Development team your role will be to develop our local community presence across the South East of England, developing awareness of and engagement with the MS community by the wider community.

As a Regional Development Officer you’ll support our local volunteer groups to develop new partnerships, share good practice, respond to local need and engage with the wider community. This includes the development of events and services, with MS professionals and local groups where appropriate, to engage the community in our work.

The role also focuses on developing our connections with communities we currently under-engage with and to support the development of informal groups within the MS community, and our relationship with them.

The post-holder will have experience of working alongside end-users in the coproduction of services or activities, and a commitment to the principles of coproduction; experience of managing the delivery of activity plans in partnership with volunteers, as well as experience of partnership working to improve local services and outcomes for beneficiaries.

The post will cover the following areas:

Kent, Surrey, Sussex, Hampshire, Isle of Wight and Guernsey and there will be occasional travel to London.

As this role covers large geographical areas you will need to hold a full driving licence and have access to a car.

We offer 35 days annual leave (including bank holidays), travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our new 5 year strategy.

Closing date: 9am on Monday 8 March 2021
Interview date: Wednesday 17 March 2021

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We are committed to promoting equality and diversity. 

No agencies please.

An opportunity has arisen for a Supporter Engagement Coordinator to join our Individual Giving Unit (IGU) in delivering an exceptional customer experience to our current and potential supporters.

Plan International UK is a global children’s charity. We work to give every child the same chance in life.

Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Individual Giving Unit recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey.

In this role, you will communicate with supporters using a variety of channels including telephone, post, email, social media and face to face. You will respond to all kinds of enquiries promptly so that our supporters feel nurtured and valued as a key part of our work.

You will need to have proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service.  With excellent organisational skills, you’ll be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.

Please click on the button below to apply

The deadline for applications is 9:00am on Wednesday 3 March 2020.

Interviews will take place in the week beginning 8 March 2020.

We are committed to the safeguarding and protection of children, young people and adults in our work.  We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us.  Accordingly, appointment to all our roles is subject to a range of vetting checks. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.